Who Uses This Software?

Healthcare providers with specialties in mental health, speech therapy, occupational therapy, physical therapy and massage.


Average Ratings

169 Reviews
Value

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $24.95/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • My Clients Plus
  • www.myclientsplus.com
  • Founded 2005
  • United States

About My Clients Plus

My Clients Plus is a leading provider of web-based billing and practice management software to healthcare industry. Ideal for individual and group practices with focus on behavioral, occupational, speech, physical therapy and other healthcare specialties. HIPAA compliant and meeting insurance industry standards. Our affordable price and powerful features simply make us one of the best values ever. Choose from over 200 therapy note templates designed by professionals like you.


My Clients Plus Features

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice

Vendor has not completed this information.

  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling
  • Activity Monitoring
  • Appointment Management
  • Assessments
  • Billing & Invoicing
  • Exercise Management
  • Insurance Management
  • Multi-Location
  • Patient Records
  • Practice Management
  • Progress Notes
  • Treatment Plans
  • Assessment Management
  • Billing & Invoicing
  • Care Plan Management
  • Insurance Management
  • Patient Scheduling
  • Progress Tracking
  • SOAP Notes

My Clients Plus Reviews Recently Reviewed!


There are so many benefits to using this product and the customer support is outstanding!

Nov 17, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease entering new client information through the process of entering sessions and filing electronically is a seamless process. I started using this system since 2007 and MCP is always on top of industry standards and continuously improving features with no price increase.

I refuse to pay a biller when I can electronically file primary and secondary claims for all the insurance companies all in one place. Isn't that amazing !!

You can easily see whether your claims have processed correctly so that you can correct any

errors you have made. I no longer file paper claims and the electronic filing process serves as

proof of a claim being submitted so I am assured that the insurance companies will acknowledge and pay. An added feature which I love is the ability to use charge card payments with each session by using the pay now option . I can't believe how much this system makes my life so much easier to track all aspects of my business....love it !

Cons: Like any system, it takes learning how to use it but I have found that when I needed help to learn the system, the staff was so helpful, answering questions within a very short time. The most cumbersome part of the process is entering eob's but even that has become faster. I do not feel a need to enter and use all the accounting aspects of the system and that works ok for me.

Overall: Ease of filing claims and knowing they are being filed per industry standards. Ease of tracking information for each client as well as payments made by clients. The back up and support available by well informed representatives of MCP

Capterra loader

My Clients Plus is best product on the market.

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The learning curve, the ease of use and most importantly the service the company provides it's users.

Cons: There is nothing I can think of. Any time there has been a concern, MCP does whatever it takes to resolve the issue as quickly as possible.

Overall: My company has been associated with My Clients Plus for the past 11 years and services over 180 practices across the nation. During that period of time, we've had the opportunity to change software vendors that offered incentives and benefits that MCP didn't offer at that time. However, we never made a change because of the ability to MCP improve their product in order to improve on what their competitors offered.

What stands out and is most important about work with MCP is the consistently high level of client service they provide. Nothing is too great or too small to deal with. The company has available, knowledgeable, friendly and helpful employees who go above and beyond any other software vendor I've ever worked with.

This aspect of a relationship should not be overlooked because when it comes down to it, the various software vendors all have similar features. When you need someone or something addressed immediately, MCP has always stepped-up and resolved it in a minimal amount of time. I can't say enough about how wonderful it is to work with this company. Give them a shot, you will not be disappointed!

Terrific Support, Very Good Deal

Nov 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This software is easy to use (once trained), saves a ton of time not having to enter insurance payment information manually, and it comes a a much more reasonable price than other therapist billing and electronic record software. I love being able to charge client's for their co-pays, co-insurances, and deductibles as soon as I get the electronic claims in. Because this happens very quickly, I save a lot of money not having to bill clients, not chasing after them two months or more after their session date, etc. I get indicators if something has gone wrong with the billing and I can easily fix it and re-submit.

Cons: I did run into one rare incident in which I was not able to bill Regence as the secondary insurance when Humana was the primary. I could run the secondary through Availity, but I looked into that and it seemed so cumbersome as to not be worth the small secondary payment.

Overall: The support staff is wonderful. The support staff is amazing. Like with most complex software, there is a learning curve at the beginning. These people will continue to talk you through smaller problems and make training appointments with you for more complex issues that are a little hard to wrap around at first (such as secondary insurances).

10 Year User

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's very easy to use, and fits into my work flow well. Doing billing and writing notes is not why I got into this field, but My Clients Plus makes those tasks about as hassle free as possible.

MC+ has always had outstanding and very responsive customer service. I only have to contact them a couple times per year, but they are always fast and thorough with their responses.

Cons: It would be nice to be able to customize the list of interventions and the section with the list of treatment foci rather than having to find a template with the closest fit. It would also be nice if the items not checked in the list of interventions would not show up on the final note.

Jituzu works well, but my clients have difficulty remembering the name, which seems to make them less likely to use the client portal, especially infrequent users.

Overall: Great overall experience. Many time saving features without an overabundance of mouse clicks to get things done. Fair price for the product. The product is always expanding and improving. I have, and will continue to, recommend it to other therapists.

My Clients Plus for speech pathology

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We have used MCP for ten years and have been very happy with the program. MCP is very user friendly and has fantastic customer support, always available for any and all questions. With updates and new features being added through the years, MCP provides exceptional quality of medical billing and patient account management. They also offer many add on programs (ie Jituzu) which interfaces to further streamline all aspects of medical practice.

Cons: Some forms or processes are not able to be edited after created, rather they need to be deleted and completely recreated. For example, if a session is billed incorrectly it cannot be edited. The session needs to be completely deleted and a new session created/billed. It can be tedious if numerous sessions are needing to be edited. MCP also does not have an app version which would be remarkably game changing if it did! Understandably it would be difficult to maintain HIPAA compliance in such a program, but would be a wonderful addition if it could be accomplished.

Capterra loader

Easy to use, very affordable, perfect for a solo or small practice.

Dec 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is very easy to use especially the billing portion which seems to be set up with a therapist in mind and not an accountant or billing specialist. One click on the EOB and everything is filled in on the claim for the insurance portion. If needing a secondary filing, that is just one click also. I like the color coding for different types of appts. and a To Do list. The layout has been recently updated and looks nice and easy to navigate.

Cons: I wish there was an easier way to correct a mistake. At times I have messed on and needed to correct a claim or payment but to do this you have to delete the service and then start all over. Progress notes could use some improvement such as clicking on a session to complete a progress notes populates that progress note with information from the session such as date and time of session as well as session code. Also wish it had a report for missing progress notes.

Overall: Easy to use, affordable, provides everything you need to run a small practice from a calendar to electronic claims to notes.

Easy to use, help available if/ when you need it.

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I think the 1) Ease of use and the 2) Friendliness / helpfulness of the Customer Service Rep's are my two favorite things about this software. I spend about 20 minutes a week doing my billing and its pleasant and easy process.

Cons: I did't love the design of the Jituzu calendar, but it's not a big deal because you don't have to choose that option if you don't want it. If there were a different way that it could automatically import to my calendar and send reminders to clients, that would be great. But it's not a deal breaker for me.

Overall: I've been using it for 5 years. I find this software interface to be intuitive, efficient, and easy to use. At the same time that it's easy to use, it doesn't sacrifice on quality. I don't use all the features that are available, such as running analytics and the Jituzu calendar, which costs extra. But I am very satisfied with the way it keeps progress notes and does billing. The customer service is stellar. On the rare occasion that I have a question, I get a real person on the phone with almost no wait at all. Each representative has been helpful, knowledgeable, and friendly.

I'm a happy user

Nov 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I like the combination of ease of use and richness of the site. It is very user-friendly and intuitive - even someone who hasn't had a lot of experience can get started pretty quickly.

Cons: I don't like that two users (even with different log in names) can't be on at the same time; the newly signing on person boots the other user off.

Overall: I've used MCP for many years, and was first introduced to is when I moved from a practice with a (cumbersome) billing system into my own practice. I've also shared it with several others who have started their own practices. In addition, I've used it for demonstration purposes with masters level students enrolled in a business for therapists class.

The customer service folks are knowledgeable, as well as friendly and professional. I also appreciate how quickly they respond.

Vendor Response

by My Clients Plus on November 20, 2018

Thank you for your review and feedback. We would love to work with you on the multiple user issue that you mention. Each user can and should have their own username and can log into an account at the same time. If you are experiencing an issue with this, we would love to get that resolved with you.

Capterra loader

BEST SOFTWARE EVER

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the ease of using MCP - it's user friendly, everything is connected simply and it provides me with all the services I need. There's a great variety of templates, I can link the calendar with appointments simply through Jituzu. The reminders for scheduling are the best!

Customer support is amazing - the agents are professional, knowledgeable and friendly.

Cons: Nothing - Love it all! If anything I'd say I wish the notes saved automatically as I've lost a few after not remembering to save them before leaving the page!

Overall: My notes are up-to-date and HIPAA compliant. I can access anything at any time from anywhere!

Billing allows me to send out statements, follow up with insurance companies if needed and keep track of all activity simply.

I call myself the biggest MCP fan because I tell ALL my friends and co-workers about how great it is and recommend they use it for their own practices. Several of my friends have shared that it has also saved their lives with regards to keeping up-to-date and not losing out on billing any longer.

My Clients Plus A+++

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I have been using MCP for nine years. It was very easy to learn, efficient, simple to navigate and the support from the administrators is awesome. Located in the US, they will respond within hours of being contacted; pleasant, informative and easy to understand.

Cons: Inability to remove data shown on balances due. Occasionally, I will enter the pay now in error, or make an error between therapists. I am not always able to go back into the system and remove the transaction, after the fact. I have to disregard these items from the balances due report. I should be able to remove what I choose to remove.

I would also like to be able to enter a new diagnosis code while billing. There are occasions when I am billing a new client and the therapist has chosen a diagnosis code that is not set up.. I have to go into dx set up, add the new code and then start the billing process all over again.

Overall: Fantastic!

Great Product: Best Customer Service of Any Product I Use

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very user-friendly (after learning the software) and it takes so little time each day for me (1 minute) to submit all of my claims for the day.

Cons: Personally, I like the older "Classic" version of the software better than the newer version, but fortunately they offer you the choice to use either the "Classic" or new software when you login.

Overall: Great experience. Very easy to use and maintain and their customer service is not only extremely helpful, they are very friendly. I am a psychologist and usually submit about 10 claims per day. It takes about a minute to submit these claims. Because of the ease with which I am able to submit claims, I even submit claims for the out-of-network patients that I have (which is the majority of my caseload) which makes life much easier for them and much more likely that they continue with treatment and recommend me to their friends (which obviously means that my business is able to be more profitable as a result).

Great Resource for Clinicians

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very user friendly- the site walks you though all of the steps you need to get started in addition to problem solving tips. The Customer Service Team is truly fantastic. I have called before with some ridiculously vague issue ("I'm on this page and I'm trying to click on the thingy but nothing's happening") and the team is quickly able to figure out why I'm having trouble and are able to help me able to resolve it. They are incredibly responsive, patient and knowledgeable about the product.

Cons: Occasionally, it takes a long time to load when I am trying to save a note or perform some of the function.

Overall: My Clients Plus allows me to streamline all of my billing, patient information, and client notes in a way that simplifies my practice so that I can dedicate more time to my clients.

EVERYTHING IN ONE PLACE!

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I am a private practitioner and with My Clients Plus - I can easily do my own billing, track and POST payments, write progress notes and with the addition of Jituzu I have an extremely easy calendar that links with the billing system. In addition - I can provide telehealth (Jituzu) without paying for another telehealth program. I also like the reports feature.

Another thing I really like is that any time I have needed help - I get a very quick response from customer support. That's rare.

Cons: I wish I could toggle between the EOB/ERA screen and other screens - like the payment screen or the "Balances Due You" screen. Sometimes payments have to be posted manually.

Overall: All in one. Everything I need in one place at a VERY reasonable price.

My Clients Plus: Great Practice Management Software!

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I have used My Clients Plus for over 4 years now. I am a solo practitioner and this program meets all of my needs to manage my practice. The electronic billing is easy and efficient. I get paid quickly with no errors most of the time. If there are errors, they're mine! The progress note feature is great too, with lots of choices as to the templates you use. And the Scheduler is easy to use as well. The price is less than comparable companies also. And as far as customer service goes, you reach someone quickly and they resolve any issues or answer questions you have.

Cons: There reports are limited in their scope. There are times I would like to find information in report form and it's not available.

Capterra loader

Exellent customer service, wonderful product and a fantastic value!

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease and efficiency. Client portal and virtual therapy option are fabulous.

Cons: Can't easily adjust a transaction. Can't add more than two insurance companies. I see minors and kids sometimes have 3, even 4 insurance plans. If there is a way, I dk how to do it but making changes in the billing section isn't always the easiest. I get complaints sometimes from families that they can't see where a specific payment applied to a session.

Overall: Excellent overall. Customer service has always been beyond expectations and above my experiences with other companies (including other forms of software: fax, websites, etc.). I appreciate that my feedback is welcomed and utilized. I've referred many colleagues over the years and they report similar experiences.

Excellent Software

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This software is so easy to use - I am sure I wouldn't be able to run my private practice as efficiently without it. Once client and insurance information is entered, billing (sending out the 1500 form) really is as simple as pushing a button.

Cons: Can't always run the exact report I need. And it would be nice to be able to individually customize a note on client invoices, without having to print each client invoice independently (or hand-write it in!).

Overall: I am able to get paid within a week or two of billing since I am not having to send billing through the mail. In addition, when I make a mistake, MCP is VERY responsive, pleasant and effective in helping me fix the problem. And all at an affordable price!

Perfect for our chiropractic office!

Nov 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the affordability of this software. Our practice does not need a lot of bells and whistles, and this software is perfect. It is pretty user-friendly and the tech support people are fantastic. I have recommended this software to many chiropractic colleagues who are looking to simplify their office. The fact that ebilling is so easy is a definite plus!

Cons: I would like to be able to edit payments. I believe the software development team is working on this capability. Also, I would like more flexibility on the templates, although I believe the team is also working on this.

Overall: Overall, I would definitely recommend My Clients Plus!

Great product Great people!

Nov 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like how user friendly it is, wonderful format, tons of options and as a mental health provider-not at IT person- I can use most of the functions w/o much support but when I do need support, the MCP team of customer support people are outstanding. I think I've used MCP for about 10 years now and I will use nothing else. Loving it from Vermont!

Cons: Can't think of anything yet. I think the Jituzu format and use took me longer than anything else on the MCP site and product.

Overall: Excellent. I use the different options for formatting my case /clinical notes; for billing; for Jituzu for clients charge accounts. I use as much as a solo provider needs.

Reducing the inurance collection madness

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's easy to use, dependable and saves a great deal of time over submitting paper claims. Having electronic EOB's that process in seconds has been incredible. It's also very simple to create a professional looking client statement.

Cons: There should be less cumbersome ways to resubmit claims other than deleting and re-entering them. It can also be cumbersome to clear up client records when I've forgotten to enter the copay at the time of session.

Overall: My overall experience has been having the support I need to solve the frustrating problems associated with collecting insurance money. Customer service people are always knowledgeable and dedicated.

Very helpful

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I've been using MyClientsPlus for about 2 years, and feel that my success in my private practice is partly due to them - I was able to avoid giving 7% of my total revenue to another person, and instead I learned how to do my own billing via MCP. Mostly, I want to recognize their Help department - I used them multiple times, and they were unfailingly prompt, specific, and well-regulated (compared to me!) when I needed them.

Cons: Well... the "Notes" could use some work (maybe making it easier for us to fashion our own?) and the "look" isn't snazzy. But these are paltry complains.

Overall: Great.

Excellent

May 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The customer service is unrivaled. Every time I have an issue, they are able to resolve it and don't act like it's any problem to talk to me until we work it out. I have just been on the phone with a representative for help trying to export some data from another EHR. She stayed on the phone with me for an unreasonable amount of time trying to help, and most of the issue was not even with MCP but with the other system.

Cons: I wish there were more ways to customize the experience for the provider. Calendars that sync with billing would be helpful too.

Great Software

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I absolutely love the software. I was initially resistant to shift from doing everything individually to streamlining everything. I am so glad I made the choice to. I have been using this high quality affordable system to assist me with managing my billing, scheduling, client reminders and video conferencing.

Cons: Some of the various billing options, just don't understand them all.

Overall: This has helped me manage my notes, assessments and billing. I especially live the customer service, they have always been pleasant and take the time to make sure you understand everything and you are satisfied.

Capterra loader

User Friendly and All Inclusive

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is very intuitive and easy to learn and use. From time to time there may be an unusual aspect that I don't know or understand but the support people are super responsive and quick to provide the guidance I need.

Cons: Creating invoices for non insurance clients has been a bit of a challenge for me. The data base of past history is accessable but only in 60 day increments. Sometimes I need to recreate an account that goes back several years and that has been difficult

Overall: Overall on a daily basis it is fast, efficient and easy to use and generally a no brainer.

I have used this service for 8 years and would give 10 stars if I could!

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is very clean and simple to use, the price is cheap for what you get, if there is ever a mistake it has always been on the payer side and support has always been personal, fast and accurate. I would never dream of switching (I looked at 3 or 4 programs before choosing this one)

Cons: I didn't like the new user interface but they kept the other one as a choice, so very happy. It is amazing users were not forced to switch.

Overall: I am a clinical social worker in private practice and rely on this service for all my billing which has always been fast and accurate.

A wonderful online billing service for a private practice therapist

Nov 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is fairly easy to use, the best aspect is the customer support. It is available and extremely helpful for the busy therapist running a private practice.

Cons: Nothing, maybe adapting to changes, but there are always options and lots of warning before any changes occur. I would like to be able to control my own data backups. That is one aspect that i would appreciate having and is important to me.

Overall: Excellent from the beginning. Very caring patient individuals work for MCP. It's cost effective to use and relatively easy to use remotely from any device or computer.

Been using this service for almost 10 years. The program is great and customer service is amazing!

Jun 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I don't usually write reviews for most products, but their customer service is so helpful and friendly, every time I call, they should offer a clinic to other businesses, and especially to insurance companies, how to treat customers. I am a psychologist who sees between 8-10 patients per day, and it takes me less than a minute to submit my claims at the end of each day.

Cons: It's hard for me to get used to the newer format so I hope they still keep the old one as an option.

Overall: Efficiency and additional records of my billing transactions.

Therapy Billing Support, LLC LOVES My Clients Plus!

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I am a biller...and the MCP software is the BEST software for billing!!!! I have worked in loads of softwares over the years, and will ONLY work in MCP now. The billing is efficient and clear...easy to reprocess those hard to process claims...easy to track client balances and track ALL claims to ALL insurance companies. WE LOVE MY CLIENTS PLUS!!! The software is easy to learn, and you will get paid for all of your work! Love it!!

Cons: I cannot think of anything that I do not like!!

Overall: Solves all billing problems!!

Easy to Use and Excellent Customer Service

Jul 23, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of using the program and the simple menu screen are some of my favorite things. Being able to see which clients have insurance issues within 24 hours makes following up more efficient. The ability to electronically receive EOB's and scheduling are also favorite features.

Cons: Not being able to add messages to individual statements.

Overall: The customer service is amazing. Someone always answers the telephone and can walk you through the most complex questions to the simplest. Very friendly and easy to work with. The actual program is very user friendly and the help videos are easy to follow.

MCP Is Wonderful!

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly and when it is not, they have a WONDERFUL customer support team that walks you through your issue and gets things done. I love that you can copy and paste your previous note so it saves some time on your documentation. I also love that you can bill electronically through the system- easy, simply, amazing!

Cons: If you put in a payment and it was wrong you have to delete out the whole session and start over, not a huge deal, but it would be nice to be able to edit as things happen.

By far the easiest to use and most affordable software out there.

Mar 11, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I will admit, when I first started using this software several months back, I had little actual billing experience myself as I had always had a biller in the office who took care of that side of things for me. A friend recommended this software to me and suggested I try it out when my biller unexpectedly left. I'm happy to report I was able to get everything set up and take up billing on my own relatively easily, thanks in no small part to My Clients Plus.

As another reviewer stated, the initial set up is by far the longest, most tedious part of using MC+ , but once that is done, billing is a breeze. I spent some time during the first week of my FREE (always a good thing!) trial and watched the Help videos on their Help page, and I joined one of their webinars to get a better feel for how to get started and I was off and billing in no time.

When I do have questions (it happens to even the best of us), their customer service is readily available and always seem happy to assist me (even when I'm having one of my "Senior Moments" and forget something simple).

So far I've yet to come across a client that has tertiary insurance, as another reviewer states, so I feel, at least in my area, this is probably less common of an occurrence .

What I absolutely love about this software though, above even the ease of billing, are the progress notes. There are so many to choose from, and they just make note taking so easy! I spent a couple of hours here and there setting up my "library" of notes I wanted to use, going through all of them and carefully selecting the ones that worked best for me and now I can take care of everything, from billing to notations with just a couple hours of work a week.

All of this for $30 a month?! I don't know how they manage to offer that low of a price but I am sold 100%!

Not Enough Stars!

Nov 10, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This site does not offer enough stars to rate how I feel about MCP. My wife is an LCSW who has been in private practice for over 18 years. She is an excellent therapist, but when it comes to the business end of things uh ... not so good. About 13 years ago, I offered to do her billing for her. She was using another billing program that was complicated and had horrendous customer service. You actually had to pay extra for the privilege of spending 20-60 minutes on hold to speak to someone who was poorly trained. About 9 years ago, I finally got smart, did some research and found MCP. What a difference! the program is extremely well designed and intuitive and easy to use. As far as customer service, I have never dealt with a company who provided this level of quick competent and friendly service. Also, over the years they have been very proactive about adapting the program to accommodate the many changes with respect to billing that have occurred due to evolving technology To a large extent, because I felt so comfortable with the program, two years ago, I decided to start my own small (me) billing service specifically geared to billing for mental health practitioners in solo and small group practice. And no, I am not giving this rave review to try to drum up business. I was so successful, I have stopped advertising and am not accepting any new clients. If you are a solo practitioner or small group owner, this is THE program for you. With any program you choose, you have to be willing to put the time in to learn the program and set up your practice in the program. But, MCP will make that task as easy as possible and they will be there if you need help. And, it won't cost you an arm and a leg (less than one session per month).

Best Customer Support Ever and Most Reasonably Priced!

Oct 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to Use

Best Customer Support Anywhere!

Most Reasonably Priced

Everything I need to run a small therapy business!

Cons: nothing!

Overall: My Clients Plus is perfect for any therapy business. They have the best customer support I have ever experienced anywhere. The software is so easy to use and they respond to emails and phone calls very quickly. I asked them to add numerous templates for my practice and the turn around time was very fast. They are far more reasonably priced than any billing software out there. I highly recommend My Clients Plus to any therapy business.

Best PM/EHR software on the market

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use is number one. I used it when I first started doing my own billing about 8 years ago. Then I freaked out over ICD-9 and switched to more expensive software, which ultimately led to three different changes and guess where I ended up? Back to where I should have been all along.

Cons: In the newest version, I have to reduce the width of my page so use both up and down bars on the side to read the length of the page.

Overall: I LOVE IT.

GREAT SUPPORT AND EASY TO USE!

Aug 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is highly responsive and helpful. They often get back to me within an hour of e-mailing during business hours.

Cons: I'd love a feature one day where clients can electronically sign their treatment plans, and release of information agreements

Overall: I have been using My Clients Plus for over two years now in my private practice and I Love it! The people are always friendly and helpful and they are continually updating and adding helpful features.

Recommendations to other buyers: GREAT EHR for mental health professionals- Highly recommended!

My Clients Plus is awesome!

Nov 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that all my information is safely stored in one place, and it is easy to access.

It keeps track of things I wouldn't have thought to keep track of in a professional, precise way.

I also believe their customer service to be outstanding.

Overall I believe this product to be worth EVERY cent.

Cons: I have NO cons to report. Any challenges I've had was simply in getting to know the system which were easily resolved by the amazing customer service.

Overall: This is a great product and helps you organize your business easily.

This tool has been imperative to the productivity and organization of my business.

Outstanding customer support - every time

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I don't know much about software; but with my client's plus I don't have to. They walk me through everything; anytime that I call. Excellent service.

Cons: No concerns. Everything works great, every time.

Overall: Very efficient credit card billing. 99% of my customers are very comfortable with providing their CC #'s, which I easily charge after each of their sessions. Very easy and efficient for them and for me. Billing insurance companies is equally easy and efficient.

No more insurance hassles!

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am able to bill insurance immediately after seeing a client and I get paid within 1-2 weeks. MyClientsPlus' software is user friendly and their customer service is patient and responsive.

Cons: Although it costs a little more than some other billing software, I believe it is worth it for the convenience.

Overall: I use MCP for billing and note keeping. When I was audited by BCBS I used my notes from MCP and received my highest score ever.

I've been using this program for several years and absolutely love it!

Dec 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the ease of use, particularly since they started rolling out the upgraded version. I appreciate that I can bill electronically with the click of one button after I've entered my sessions....couldn't be easier than that. Their customer service is always personable, courteous and right on point. I haven't had to reach out for customer support too often because I rarely have any problems or issues with the software. But when I do, I get a prompt response and the matter is always resolved immediately. Highly recommend to any clinician in need of an online practice management system! Great value for the money invested in this product.

Overall: I have been using it for about 7 years and have had a consistently pleasant user experience.

My Clients Plus Review

Nov 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a one person therapist operating a private practice, this software has been invaluable in providing a concise database of all clients, statements, diagnosis and treatment.

Cons: I do not use half the features so I would prefer a reduced price based on the number of features used. Overall, great product at reasonable price.

Overall: I am able to bill, easily look up clients and their balances owed.

Great Product

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to use and if I am struggling at all, the customer service team responds very quickly!

Cons: I really have not had any problems. The only feedback that would help is if a claim is rejected a notification when I sign I would be very helpful.

Overall: I am a 1 person private practice business and I love MyClients. Filing with insurance is easy. I typically have few problems with being paid. I highly recommend!

Cara Pierce is a Rock Star

Aug 20, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. Ability to bill all insurance companies with no additional charges.

Cons: Nothing

Overall: After several e=mails I finally called and spoke to Cara Pierce whose professionalism, courtesy and outstanding customer service resolved my issue that day to my delight. She saved my time, money and frustration. She went above and beyond any expectations I might have had. I always get excellent and quick response to my e-mails and calls. The reps there are the best.

Recommendations to other buyers: When in doubt, call or e-mail

Ideal for independent mental health providers

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software has been the foundation of my practice for six years. It has a notable ease of use, clear sections, and all elements necessary for a private practice.

Cons: I have not encountered any obstacles with this software.

Overall: My Clients Plus is the foundation for my entire practice. I can access it from multiple devices and this, coupled with the general ease of use, allows me to work from any location.

Customer Service is the BEST!!!

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is AWESOME! I have been using My Clients Plus for over five years and I recommend it highly! It is so wonderful to call and be able to speak to a HUMAN, who knows what they are doing and actually cares! This is a very rare thing.

Cons: I honestly do not have anything negative to say about this Company. I think they are first rate!

Please add simple improvements

Nov 05, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use; cost is readonable.

Thats sll

Cons: Unfriendly in terms of correcting errors.

Overall: Please 'freeze's column headers so when one scrolls down a page, they can still see the column header.

Please make it easier to correct errors. For example when an insurance company initially denies a claim but later pays it. Also - payments from secondary payers have to be entered manually - not automatically like with primary payers.

Excellent product and customer service, good bang for the buck

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, can use apply payments directly to account, customer service is beyond excellent-anytime I email them with a question-I get a response within 24 hours, but usually the same day! For the cost, it is excellent! The notes are easy to use too!

Cons: I have no complaints! Everything is great and the staff are very helpful!

Great Software for Medical Records and Billing.

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly and I have experience using other medical record software with the Military and Community Mental Health Agencies.

Cons: I would love to be able to charge a parent's credit card one time for two of their children who are receiving services.

Overall: Excellent!!! I could not ask for more in a product and customer service staff and response.

Excellent Product and service

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of the software for our agency was a great selling point but early one the service provided by the staff was tremendous. They were with us every step of the way and helped us in the setup and continued use.

Cons: Haven't found anything yet. Any problems we may have had are mainly human error and the staff helps correct and explain them to us.

Overall: Before using My Clients Plus we were spending a lot of time on the phone with insurance companies trying to straighten out issues. We have cut that time more than in half and the mistakes are human error not the product. The staff are understanding to our issues and help us correct any problems we may have. Their knowledge is fantastic and a boom for our small company.

Couldn't Do This Without MCP

Nov 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Set up of clients is easy; invoicing/billing is easy; posting is easy; so many templates - So happy that ACT template was added, since this is my primary modality!

Cons: Haven't been able to add pre-paid copays/coinsurance to a client account

Overall: This is software without which I could not function - I would spend hours more on my billing, case notes, set up.

Excellent and affordable product

Nov 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost effective.

Works as advertised.

One stop shop for appointments, biking and encrypted documentation.

Cons: Version 2 is a little awkward to use on a smartphone but runs great on a desktop or tablet.

Overall: My overall experience has been outstanding- I'm able to manage all my practice's billing from my phone in the time it takes to walk from my office to my car.

Capterra loader

Top notch customer service

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of learning the capabilities.

Cons: all the clicks back and forth through programs...seems like for each task, there should be a step by step process that you are moved through. I find I am clicking back and forth a lot.

Overall: I love the customer service. Best I have EVER had...always helpful, always friendly. NEVER not been satisfied!!

Happy User of 2 years +

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Does everything I need it to. Great add on options, but basic product is enough as well.

Cons: Difficulty editing already submitted claims when Insurance changes payment, etc.

Overall: Overall, I plan to continue to use this product with no end in sight.

Customer service is excellent! Immediate responses with precise answers.

Simply the best!

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I had tried at least 3 other software programs prior to trying My Clients Plus, and this one is head and shoulders above all the rest. I think the combination of ease of use (user friendliness) and the excellent customer support are the two things that stand out the most.

Cons: There is nothing that I dislike about this program!

Overall: Colleagues will ask me how much time I spend on billing and my answer is "close to zero". The only time involved was getting it set up originally, but now I enter my note after the session and it's on it's way to billing in no time. I'm also getting paid much faster than in the past. I simply cannot say enough good things about this program!

My Clients Plus has worked great for me!

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is user-friendly and it has helped me save money in my private practice instead of using a billing provider.

Cons: There is nothing I don't like about this software.

Overall: I have had a wonderful experience with My Clients Plus and I have been using it for over 3 years now and continue to recommend it to fellow therapists.

Customer Service Jacqulyn Nelson

Oct 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, many features for record keeping and outstanding customer support

Overall: I am an office assistant with limited experience in billing so I frequently call into MCP for assistance. Even in some of the most complicated and confusing situations I have always be treated kindly and with seemingly limitless patients! I feel like I am being listen to and genuine effort if put into helping solve the issue I am having. I appreciate all the representative's I have spoken with and would recommend and have My Clients Plus to all the providers I know! Thank you so much for your support.

Clean, New Features, User Friendly, Reasonably Priced

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sending and processing claims is very easy. Note taking is easy to do as well and it has many different templates to choose from. Printing and sending invoices and using it for reports is also easy to do. Can also offer clients to use their credit cards with this software.

Awesome customer service and program

Nov 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Notes all on a cloud, many note options, billing and accounting together

Cons: Having to sign off and on to toggle between 2.0 and classic, not able to write my own treatment plan template

Overall: I love customer service folks. Thay are all very patient and walk me through foreign lands of computer and billings.

Billing made easy

Nov 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows me to keep clinical notes and Bill for services to insurance companies, at the same yime

Cons: Software has some extra steps that make it feel a bit clunky.

Overall: Been using MCP for 10+ years. It saved me the hassle of billing by US mail, and is an efficient way to keep notes and bill at the same time.

The best software for healthcare professionals

Jan 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Saves me money. Great customer service.

Cons: none

Overall: I've been using this software for over 8 years. It allows me to do my own billing for my Psychotherapy practice. It's the fraction of the cost of hiring someone and when I have questions, they are quick to respond and help resolve the issue I'm experiencing. They come highly recommended by me

I love MCP!

Oct 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use

Overall: I spend less time using MCP than when I had to oversee my old billing service! It is extremely easy to use, highly efficient, and I never get denied claims! The customer service is so good-whether by email or by phone, I get immediate help, or within an hour every time. I've recommended this to three others who all also love it! Couldn't be happier!

Essential tool for a Sole Practioner

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is so easy to use When I do have a question or problem the staff is always so helpful and responsive.

Cons: I like the old version of the main page better

Visually more simplified and seems easier to navigate. So glad we can still use the old version

Great Software

Nov 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease with which I can submit my claims in a short length of time.

Cons: I don't have any issues with the software.

Overall: I am saving so much time on billing with My Clients Plus. I like being able to know right away if there is an issue with a claim.

My Clients Plus Review

Nov 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use. I have gotten great technical support when I have encountered a problem.

Cons: I do not have anything that I dislike about the software.

Overall: Overall, I have had a very positive experience with My Clients Plus.

Satisfied user

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly, makes billing a breeze.

Cons: The cost. I have two professionals in my practice, I think the cost should be a lot less for additional users in the same practice.

Overall: Currently, not having any problems with the soft wear.

Lifesaver! I have been using My Clients Plus since the early years.

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very easy to use. Great customer service. Very economical. I may be able to retire a year early from the savings!

Cons: It can sometimes be difficult to add a secondary diagnosis. But I may just need more practice with this.

Great Product, Great Customer Service

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, comprehensive, great customer service.

Cons: Individual billing for all 13 of my therapists.

Overall: Fast, easy billing and documentation. Fantastic, immediate customer service. Constant upgrades to incorporate customer suggestions and feedback.

Love it but some changes will make it so much better

Nov 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that it has so much insurance panels in the site and no additional sign ups

Cons: 1. Wish it had the Wiley progress notes in it and not just treatment plans.

2. Wish we could sign up as a group with individual tax ids. Many others offered this but not my clients plus.

Overall: Overall once you get it going and figure out ERA sign ups it's easy. Recommended to two at mr practice. They love it

User Friendly with Excellent Customer Service

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use; logical set up of my practice.

Cons: I have no complaints at all; the software and customer service are excellent.

Overall: Using My Clients Plus has helped me streamline my billing, both with clients and with the insurance companies.

Could not be without this service!

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For the most part it is very easy to use and understand.

Cons: There are some parts of the program that are not intuitive.

Overall: I have had My Clients Plus for over 5 years and have enjoyed the ease of being my own billing person.

Amazing Service

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely easy to use and very efficient.

Cons: The recent version is sometimes difficult to use on my iPad. The original version still works great though.

Overall: Wonderful. Amazing customer service too! Very easy to use.

Easy, Inespensive, does what you need.

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily navigated and intuitive. Gives nice options for notes and keeps records forever.

Cons: Took time to learn, but everything worth while does.

Overall: Gave me a nice option for billing and electronic notes.

This is far superior to the govt website. Great menus and superior customer service.

Feb 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Menus are great once you learn how to navigate them. Response time after submission is a real plus - 2 weeks vs. 6 wks with federal forms. Submission mistakes are quickly returned. Customer Service is knowledgeable about interpretation of error messages and has routinely provided resolutions to errors allowing successful re-submissions. The Customer Service staff are by far the best I've experienced in my 40 of work experience. This staff is extremely knowledgeable and personable. They take all the time required to resolve the issue with knowledge, warmth and personality. I've not experienced anything like this team. They are the prototype for successful customer service.

Cons: The video tutorials are helpful to a point. Where they fall short, the customer service staff are equipped to resolve issues.

Great service

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It so easy to use the software and the support staff are wonderful.

Cons: No cons. No cons no cons no cons no cons

Overall: Excellent for doing billing for my practice. Able to keep track of payments.

My clients plus and jituzu

Nov 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and friendly, helpful, and timely costumer service.

Cons: Jituzu- when entering a new client you cannot enter phone number in the reminder text all at once.

Really terrific company

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it seems pretty easy to get around the system and do billing.

The Customer Service is beyond outstanding....they take their time in helping you.

Cons: My only thought is that I wish it had a few more plans available. I am semi retired and don't need all the bells and whistles that this wonderful software offers. I do not even bill the minimum per month. If would be nice to have a plan that is very , very basic..cheaper for those heading into retirement.

Overall: They are beyond helpful and exceptionally nice people to deal with.

Overall, a decent program.

Oct 12, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money

Pros: There is a bit of a learning curve at first, but this software is relatively easy to use once it is set up.

Cons: After being a committed customer for some years they locked me when my credit card was denied due to fraud. I communicated this to them and told them I'd have a new card shortly, but that didn't stop them. I needed to access patient data but was blocked. I feel this is insensitive and even unethical.

Vendor Response

by My Clients Plus on October 16, 2017

Rubin, we're sorry for the misunderstanding. When a payment is declined for any reason, the system automatically sends an email explaining what happened and then prompts the user for a new payment method when they next log in.

The first time you contacted us via email, we did not understand that you were asking us to move your billing date another week or so because that is when you expected to receive a new business card. By the time we figured it out, you had already entered a new payment method and were using your account.

My clients plus

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Saves me a lot of time with billing

Prompt and helpful customer service

User friendly

Cons: I wish it were free. I undestand why it's not.

Overall: See above

Easy to use software that saves money!

Nov 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software makes is quite easy to bill. Whenever problems come up, its easy to get through to support staff. No waiting! Someone actually picks up the phone to help you!

Cons: It doesn't account for differing copays. As a result, it creates a large balance owed.

Overall: Overall, very positive.

A great therapy resource.

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wonderful customer service reps. to help out when needed.

Cons: There really is not anything that I don't like about MyClientsPlus.

Excellent practice management product, combining a solid EMR with electronic billing

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Superior customer support

Fair pricing

Integrated uses

Cons: Sometimes wish that I could log in a second time to compare screens.

Customer

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Efficiency, easy of use, wonderful support staff.

Cons: Hoping you will continue supporting the original format.

All -in-one package

Nov 05, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My Clients Plus has let me manage all of my record-keeping in one system. I especially like the billing program, which is very easy to use and notifies me if I have neglected a section. The EOB/ERAs are also easy to find and understand. The staff is helpful once you get hold of them.

Cons: I found the website not particularly clear or intuitive at first, so it was frustrating to complete all the initial steps and detailed input. There are more drop-down tabs than necessary; some of the links could be directly in the menus instead of requiring extra clicks. I personally would rather have a crowded task bar than one that requires me to hunt around for the link. Also, the customer service number and assistance could be more accessible. Once you reach someone, however, they are very helpful.

Overall: I had ICAnotes for my records and Ability for billing and it was very hard to put those two systems together. The one thing I loved about ICAnotes was that clicking on a word would create a complete sentence so the finished notes were in narrative form, not just checkmarks. Losing that is an annoying but small price for the simplicity of My Clients Plus .

Great customer service

Mar 24, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Generally user friendly and reliable

Cons: Some areas not facilitate ease of use and some do not work as indicated.

Overall: Although some fictions have been frustrating the customer service has been the best I've had with any online program.

Recommendations to other buyers: More areas covered under help-advanced support

All I need

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MC+ is very easy to use, intuitive, and comes with an amazing number of options to choose from when managing clients. These options have allowed me and my business to make good strides toward "greener" practice -- cutting a lot of need for printing.

Cons: There is no way to customize or create templates for forms. The existing templates are decent, but I would really prefer a way to create my own.

I left and came back to my clients plus!

Oct 04, 2014
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I had worked with MCP for many years and watched the company improve and grow to include a reminder service for clients, a client portal, templates for notes etc. I was very pleased with them but really needed help interfacing with insurance companies on denials and other complications.

So, sadly, I left and went to a billing company that used a huge software program. I stayed for six months and just returned to MCP! The new software was too big to navigate. It was difficult to find reports, apply patient payments after the fact, void out mistakes. Everyone in the billing company had access to my clinical notes. Even though we had a HIPPA agreement in place, it made me very uncomfortable.

I returned to MCP and even had no difficulty re-opening my old account. It felt so good to be back and know how to find reports, see what claims are outstanding, use the templates to improve the clinical review of a client, etc. It is simple, easy to use and the screens are not overwhelming.

I also found a billing company to interface with the insurance companies off of the MCP resource page, which I wish I had done in the first place. The MCP staff are always pleasant and helpful. The company is also open to suggestions.

Template Corrections Turnaround on a Dime

Aug 08, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The help section of the software package walks the user clearly through steps necessary to set up functions and features to easily customize the product to meet my needs (ie: insurance companies, billing sources, Medicare).

Overall: I am a Clinical Social Worker and a Licensed Massage Therapist. After great word of mouth recommendations, and an unbeatable monthly investment for My Clients Plus, I have just enrolled in the 30 day trial period. I work with Transgender and Gender Variant clients, and as I began to enter my first client's information, I realized that the gender designation in the patient setup template only allowed for male or female. My client does not identify as male nor female. I reached out to Dawn Warren, who had sent me an introduction and welcome e-mail when I enrolled. In less than two days, Dawn had proposed a solution to add an option to the system for "Unknown" for Gender, which would meet electronic claim transmission guidelines. The very next day, Male, Female or Unknown were available gender marker choices. I am continuing to explore the many functions of My Clients Plus, recognizing the many features for the value. So far, I am very impressed!

Recommendations to other buyers: Great value and support, an obvious superb investment for healthcare providers in small groups or private practices.

Exceptional web-based billing and practice management software

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using MyClinetsPlus for my billing practice. It is easy to use and they have the best customer service. When you call for help you get immediate solutions from a super friendly staff.

Cons: There is nothing negative to report about this software at this time.

Overall: I always had an excellent experience with MyClients Plus. I had help with several billing issues that were resolved promptly.

Capterra loader

Easy, affordable way to submit claims

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, quick response time when you have questions/need support, easy to file claims

Cons: I would have liked a comprehensive tour at the start because now it seems more difficult to go back and start using things I did not start with at the beginning.

Overall: I have been happy with the service at MyClientsPlus. The software/website has been easy to use and the customer service team is fast and helpful.

I had no idea how much I would love My Clients Plus.

Aug 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It has been the easiest and most efficient billing system that I have ever used and I have been doing my own billing for 25 years.

Cons: There may be a few little glitches here and there and sometimes it may be me not figuring out the problem. I will start making note but obviously it is no problem in terms of my satisfaction.

Great platform for LPCs

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Availability and self explanatory. I can use it and my billing company

Cons: Nothing works great . I haven't experienced any problems

Overall: Great experience

Software loyalty

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I LOVE the customer support. Response time is fast and I get the help I need.

Version 2.0 took care of what I was looking for and hoping for in billing software so I anticipate being with MyClientsPlus for a long time.

Cons: Nothing of mention at the moment...2.0 resolved what I needed to have changed.

AMAZING PRODUCT AND SERVICE!

Jan 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: As a private practitioner...I have to keep costs down. This product is MORE than reasonable. And it's amazing! It keeps track of billing, payments, my client data, progress notes, everything all in one place! This saved me from going to each insurance's website and submitting claims, and from keeping separate spread sheets for payment, outstanding claims, etc. The billing process itself is much easier than anything any of the insurance companies offer on their sites. This product keeps everything in one convenient place and I can access it anywhere. I also use the calendar which enabled me to eliminate a paper calendar. All records are now electronic! A HUGE factor for me is the customer service. I ALWAYS get a response to my questions within a few hours and the reps are VERY patient and so nice!!! Sadly.....when dealing with customer service with insurance companies or any other place I need to contact.....that is usually not the case! I have had 100% prompt, professional responses since I have used this program! I recommend it to anyone!!!

Could've been great

Nov 05, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: I found your software convenient for electronic billing. It was rarely unavailable, so good uptime.

Cons: The way you bill customers is currently punitive relative to the way we were attracted to your product initially.

Overall: I've had no major complaints until the price I had to pay quintupled. Currently seeking an alternative.

Makes my life so much easier

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being notified in a timely way if there is a problem with a claim.

Also, I like the weekly changing landscape home page pictures.

Cons: Recently some of the less convenient aspects were improved. e.g. making corrections and re-submitting got a lot easier. Now, nothing stands out as a problem.

Prices higher still needs work

Nov 06, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Easy to bill insurance companies. Good customer support.

Cons: Increased price no improvement to functionality; beyond basic billing it's inflexible and a hassle

Overall: I'd go elsewhere if it weren't such a hassle to re-enter my clients. The price made it worth it originally. Not anymore. Shop around.

Great product and Excellent Customer Service

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is so efficient and easy to use. I always have a learning curve with new things but with the help of the amazing customer service I was able to learn quickly. And they are always there when I forget something! Honestly I can't say enough about how awesome the customer service is!

Cons: There is nothing I don't like. Okay will maybe if they could do my work for me....lol.

Overall: A++

psychologist's review of My Clients Plus

Sep 15, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been extremely happy with this billing and practice management software. For many years I have hired billing services to do my billing for me and that was relatively expensive and often problematic. I decided to try MCP after reading that it was developed by the spouse of a therapist who was having similar issues with billing as I was. To begin with, the customer service was beyond excellent. There was always assistance available by either phone or e-mail and the turnaround time on questions was almost instantaneous. The program was easy to learn, especially since any time I had a question it was answered immediately, and in as great detail as I needed. After inputting the basic information, I no longer take any more time to send claims myself as I did to give the necessary information to a 3rd party biller. The records are clear and the information is encrypted and HIPAA compliant and on the internet so I can access it from any computer or smartphone that I have available. I have no negatives at all to report.

Keeper!

Nov 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use! It is very intuitive to use. When stuck, the Knowledge Database will usually walk me through what I need. The ability to access help via phone or email is delightful and amazing. They always respond quickly and are thorough!

Cons: I still struggle with write-offs and adjustments but I'm getting through it.

Overall: Best product out there. I initially used MCP and went elsewhere because of a group I was in. I have since come back to MCP and likely won't leave again. The changes are incredible and I enjoy having the optional treatment plans. Keep up the great work!

Great Product

Nov 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is user friendly once you learn how to navigate the system. There are so many different options for templates that fit your needs as a practitioner. Tech support is very helpful and respond very quickly.

Cons: Very few cons. Sometimes signing in doesn't initially work and at times speed can be slow but overall there is very little about which to complain. A bit disappointed in getting charged for not meeting a billing quota.

Overall: Everything I need is contained in the software and allows me to bill as well as write notes and keep track of payments.

I am a happy camper!

Mar 06, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple and easy to use. Also, when I make a mistake it tells me and I can't move forward until I fix it. GREAT customer service!!

Cons: ??

Overall: A few weeks ago I started with My Clients Plus and I am very glad that I did! What I appreciate most is the customer support and the time the support team has taken with me by phone to help me get on track with the system. They are patient, friendly, upbeat and just a pleasure to work with. What's most assuring to me is knowing that when I get stuck they are just a phone call away!! I am very, very please with the billing program and give it an A+++.

Recommendations to other buyers: I strongly recommend that folks give it a try!! I am so glad that I did!

Do you want to make it easier and more efficient at the same time?

Sep 09, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Imagine this: Once you've set it up -- and the staff is very available to walk you through the process -- more of the tedium of billing and maintaining session and progress records is automatic. True transitioning from paper to on-line and for many of us from analog to digital is a steep and sometimes challenging learning event. But that is an event that we all have to undertake with any onsite service. The question is whether the investment has served one well. Like so many computer based transitions, once one has made the step, one asks, "How did I do it without?" Remember when you first discovered "cut" and "paste"? Sure beats write it over, yes? Well, this is an approximate analogy. That is my offering for engaging a service. My offering for choosing Myclientsplus.com is the fair minded pricing, reliability, the continual effort to improve and provide options responsive to individual preferences, and of no small note, the responsiveness of the staff