---
title: "Bonterra Penelope Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Bonterra Penelope Software - reviews, pricing plans, popular comparisons to other Nonprofit products and more."
source_url: "https://www.capterra.com/p/80088/Bonterra-Penelope/"
page_type: "product"
language: "en"
---

# 

 Bonterra Penelope Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 20, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Bonterra Penelope

## What is Bonterra Penelope?

Bonterra Penelope is a cloud-based case management software platform that's ideal for human services organizations with 25 or more users. Get a single source of truth, and free your organization from multiple data silos and outdated systems with a configurable solution that's designed for organizations offering multiple services.

## What is Bonterra Penelope used for?

[Human Services](https://www.capterra.com/human-services-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Substance Abuse EMR](https://www.capterra.com/substance-abuse-emr-software/)

Top alternative

Featured

Overall rating

Based on 75 user reviews

Reviews sentiment

Positive

88%

Neutral

3%

Negative

9%

Starting price

$400

Per User, Per Year

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Bonterra Penelope Overview

Updated August 2026

AI summary

Bonterra Penelope provides cloud-based case management and client tracking for organizations of all sizes in the nonprofit, human services, and medical sectors. It supports administrative tasks with features like scheduling, billing, customizable forms, reporting, and electronic payments. The platform includes access controls, third-party integrations, and tools for managing multi-program operations, with deployment across web and major operating systems.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Bonterra Penelope

4.2 (75)

VS.

[4.4 (1,055)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/)

Starting Price

$400

Per User, Per Year

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.7 (75)

Ease Of Use

4.3 (1,052)

Value For Money

4.0 (56)

Value For Money

4.2 (722)

Customer Service

4.1 (69)

Customer Service

4.4 (984)

## Bonterra Penelope alternatives

Highest Rated

[4.8 (76)](https://www.capterra.com/p/124958/NewOrg-Management-System/reviews/)

Starting price

$250.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[PlanStreet](https://www.capterra.com/p/223060/PlanStreet/)

[4.3 (46)](https://www.capterra.com/p/223060/PlanStreet/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/223060/PlanStreet/)

[Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)

[4.2 (226)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/123342/Bonterra-Case-Management/)

## FAQs about Bonterra Penelope

Overview

### Which roles and teams benefit most from Bonterra Penelope?

Bonterra Penelope is most used by case management, program, and clinical teams that need to document services, track client progress, and coordinate care. Administrative, operations, and office staff rely on it for scheduling, billing, reporting, and data management, while directors and IT leaders use it to oversee workflows, compliance, and system administration.

Answer based on 73 reviews

Overview

### What company size and specific industries is Bonterra Penelope built for?

Bonterra Penelope is designed for mid-to-large sized multi-service nonprofits and human service organizations that need secure, cloud-based case management software. It is built for organizations in the nonprofit and human services sectors that require flexible configuration and tools to support client engagement and better outcomes.

Features and Usability

### What are the key features of Bonterra Penelope?

Bonterra Penelope includes core case management tools like client management, case notes, scheduling, and billing & invoicing, plus differentiators such as customizable forms, Smart Documents, and reporting. Reviewers also highlight data collection, progress tracking, staff management, and role-based permissions for multi-program and multi-location organizations.

Answer based on 38 reviews

Integrations

### Which third-party tools and platforms does Bonterra Penelope integrate with?

Bonterra Penelope integrates with Dr. First and Tableau. These catalog integrations support clinical and reporting workflows, giving the platform connections to medication management and data visualization tools.

Answer based on 3 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Bonterra Penelope?

Bonterra Penelope takes time to learn, especially for new, nontechnical, or occasional users, who often need repeat training and clear procedures. More regular users, students, and clinical teams tend to get comfortable faster. Training is available through in-person sessions, live online training, webinars, documentation, and videos.

Answer based on 13 reviews

Getting Started and Support

### What customer support options does Bonterra Penelope offer, and how do users rate the experience?

Bonterra Penelope offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Many users describe support as quick, patient, and knowledgeable, with clear ticket responses and helpful implementation guidance. Some report uneven follow-through after launch, limited regional support, hard-to-navigate help resources, and occasional frustration with service policies.

Answer based on 23 reviews

Features and Usability

### How well does Bonterra Penelope handle reporting?

Bonterra Penelope handles basic reporting well and supports statistics, outcomes, and case activity tracking for many organizations. Nonprofits, counseling centers, and care teams value configurable reports and raw data access, but reporting can feel limited for detailed queries, dashboards, graphs, and easier Excel-style analysis without extra setup.

Answer based on 38 reviews

Features and Usability

### Is Bonterra Penelope easy to use?

Bonterra Penelope works well for daily case documentation and remote access, but ease of use depends heavily on training and setup. Frontline staff in counseling, school-based, and social service teams often find core tasks manageable, while others describe navigation as dated, click-heavy, and less intuitive for scheduling, security, and advanced configuration.

Answer based on 22 reviews

Features and Usability

### How well does Bonterra Penelope manage client data?

Bonterra Penelope keeps client and program data in one place and supports detailed documentation across services, forms, and assessments. Social service agencies and multi-program teams value centralized records, configurable fields, and real-time access, but data export, migration, integrations, and backend reporting often require extra training, technical help, or separate connections.

Answer based on 21 reviews

## Features

AI summary

Based on 4,572 Nonprofit reviews

Capterra data shows that buyers of nonprofit software rank the following features as their top priorities:

-   **Electronic Payments** (**64%** of reviewers rated this feature as critical)
-   **Credit Card Processing** (**64%**)
-   **Fundraising Management** (**49%**)

Bonterra Penelope includes **Electronic Payments** and **Credit Card Processing**, giving nonprofit teams practical tools to collect donations and handle card-based transactions more efficiently. However, it does not include **Fundraising Management**. By supporting **Electronic Payments** and **Credit Card Processing**, the product helps businesses process contributions faster, reduce manual payment handling, and provide donors with convenient ways to give.

Case Management

3.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Case Notes

3.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Access and track notes regarding case activities and updates within case files

Client Management

3.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Manage contact details and communication with clients

Document Management

2.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Reporting & Statistics

2.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Billing & Invoicing

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Bonterra Penelope 77 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Ad hoc Reporting: Generate one-off reports that meet information requirements
- Alerts/Escalation: System alerts about the need to escalate an issue or request
- Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling
- Appointment Scheduling: Schedule appointments via a calendar
- Assessment Management: Creation, administration, and evaluation of assessments or tests
- Attendance Management: Manage attendance for classes, shifts, meetings, or events
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process
- Case Notes: Access and track notes regarding case activities and updates within case files
- Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.
- Claims Management: Process of submitting and following up on claims with insurance companies
- Client Management: Manage contact details and communication with clients
- Client Portal: Private online space that lets businesses securely share documents and provide information access to clients
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders
- Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Contact Management: Manage, organize, and store contact information
- Credit Card Processing: Accept and process credit card transactions
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Dashboard Creation: Creation and customization of dashboards
- Data Collection: Process of gathering, measuring, and analyzing accurate data
- Data Import/Export: Import and export data to and from software applications
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file
- E-Prescribing: Transmit prescriptions to pharmacies electronically
- Electronic Payments: Electronically collect payments for goods or services
- Electronic Signature: Digitally sign online documents
- Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc.
- Forms Management: Store, manage and track all forms in a centralized location
- Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time
- Graphical Data Presentation: Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids
- HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection
- Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc.
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Medical Billing: Manage billing and payments for a healthcare provider
- Medical History Records: Records of patients' medical history
- Multi-Location: Manage and support multiple locations
- Patient Management: Managing and tracking patient health, progress, communication, and treatment plans
- Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details
- Payment Processing: Accept, record, and reconcile financial transactions
- Program Management: Process of managing several related projects or business activities to achieve organizational goals
- Progress Reports: Document and report the progress of ongoing projects
- Progress Tracking: Reporting on how each user, task or process has advanced since its initiation
- Real-Time Reporting: Active reporting of data and metrics
- Records Management: Ability to record, store, update, and retrieve information
- Referral Management: Log and store the source of contacts/leads
- Referral Tracking: Log and store the source of contacts/leads
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- SMS Messaging: Send messages via SMS
- SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
- Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
- Task Management: Create, manage and track all task activities and progression
- Task Scheduling: Track and manage the scheduling of tasks
- Template Management: Create, save, and re-purpose templates for emails, forms, etc.
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Time Tracking: Measure and track time including hours worked and paid time off (PTO)
- Training Management: Track employee/learner's progression through training programs
- Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress
- Wait List Management: Record, update and manage waiting lists
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

Get Advice

We can help you find the software with the features you need.

Features

3.9 (75)

3.9

Based on 75 reviews

## Pricing

Value for money

4.0 (56)

Basic

$400.00

Per User,Per Year

Value for money

4.0 (56)

4.0

Based on 56 reviews

## Integrations

[

Tableau](https://www.capterra.com/p/208764/Tableau/)[

Dr. First](https://www.capterra.com/p/119759/Rcopia/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (69)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (69)

4.1

Based on 69 reviews

## User reviews

Overall rating

4.2

Based on 75 reviews

Filter by rating

5(36)

4(30)

3(2)

2(4)

1(3)

Mentioned topic

Sorted by most recent

CP

Christine P.

program manager

Mental Health Care

### "Want to leave this service but they hold your data hostage"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 6, 2023

Extremely poor experience. Cannot even describe how obtuse the customer service and technical support is

Pros

Theres not much that I can think of that I like about it. Have seen several much better more user friendly options. There are apps like asana for task management and harvest for time tracking and many invoicing apps that work better for cheaper.

Cons

very outdated and not user friendly. Cant keyword search so case notes become a wall of unusable info. Cant run excel reports, only clunky pdf ones. takes way too many clicks to do anything. poor customer service even though we've been customers almost 10 years. will only provide you client data to you ONCE for free and only in coding format that only an IT professional could use. Want to charge twice the cost of a years service for them to extract the data in a usable format. They say this will take 35 hours-- shouldnt they have the code and process for that down pat, as something they do all the time? make it impossible to leave the service unless you want to abandon all of your historical data and manually input your clients into a new system or pay an exorbanent amount of money. feel taken advantage of. they are not staying current with competitors.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AG

Ali G.

Team lead

Education Management

### "Ease of use "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

July 9, 2022

Pros

The product makes it easy to manage caseloads

Cons

The FAQs don’t help as much as I’d like. There are some things that take a lot of time such as adding a not attending worker to every service file

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SR

Susan R.

Program Manager

Non-Profit Organization Management

### "EXcellent system for client files and caseload management"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 19, 2021

We love Penelope for report writing and for documenting outputs for different projects including quality assurance reviews - we know that we are not using Penelope to it's full capacity and there is a lot more potential for improved and different methods of reporting.

Pros

The user interface for our frontline counsellors is very intuitive which is efficient in getting new users up and running and is excellent for day-to-day casen documentation and file management

Cons

Customization of the software was a challenge for us to understand our needs with respect to the many different functions and options available - using the sandbox was helpful in working out a few of the errors we made in planning

Alternatives considered

[CaseFlow](https://www.capterra.com/p/204843/CaseFlow/)

Reasons for choosing Bonterra Penelope

flexibility, recommendation from \[SENSITIVE CONTENT HIDDEN\] at PHAN (now MOYO), Price options, Canadian based

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JD

Janice D.

Client Information Systems Officer

Non-Profit Organization Management

### "Penelope review from a Not for Profit Organisation"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 11, 2021

Pros

Somewhat customisable. Easy to use. Pricing by User Licence works well for smaller not for profit organisation.

Cons

Different names used for the same action which is confusing for a new staff member. Eg. Cart or Unit. Lack of reporting options.

Reasons for choosing Bonterra Penelope

Pricing and support. The support we have received from Athena has been very good.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NA

Nicole A.

Regional Director

Hospital & Health Care

### "Well developed database"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

March 10, 2021

Overall really good experience, staff are knowledgeable and great to work with

Pros

This is a really well developed database. Such flexible features to customize it to your needs.

Cons

There are some restrictions with the features and reporting that require work on our end to make things work they way we need it to work. You are not able to delete errors so you are left with a lot of extra entries that make certain parts busy and confusing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JC

Jacquelyn C.

Case Manager/Administrative Coordinator

Non-Profit Organization Management

### "Penelope Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 5, 2021

Excellent-the Penelope staff are very friendly and helpful. We had lots of questions when we originally launched Penelope and the staff were very helpful and understanding of our needs.

Pros

I like how the software is simple to use and can be easily customized to fit the needs of our program.

Cons

I don't like how we can't generate graphs from our reports from Penelope.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BN

Betty N.

Volunteer Coordinator

Non-Profit Organization Management

### "Case Management with Penelope - Volunteer Users"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

September 26, 2020

It is positive - the reports are essential for being able to accuracy report our statistics regarding the activities utilized by our clients. The Case Management is very important to keep the records that are so important - other agencies come to us for our statisitics.

Pros

We have been able to create a procedures manual for our volunteers based on your instructions to do the very specific tasks they need to know for recording activities and events for which they are responsible. Their experience with case management features is limited; however, even our less computer familiar volunteers are able to perform well. Procedures, once learned, can easily be conveyed by experienced volunteers to our new volunteers.

Cons

There is a lot of capability of this software - as more in learned, it becomes more valuable; but the learning curve can be difficult for volunteers who come in to volunteer may once or twice for a 4 hours shift in a month. Re-learning/retraining is a constant - hence, our procedures manual.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

Miguel M.

Data Coordinator

Hospital & Health Care

### "Penelope from the Perspective of Reporting and Program Surveillance"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 21, 2020

I was hired to obtain, process and analyze the raw Penelope data because the built in reports were not sufficient for our reporting purposes. To be fair to Athena, I've observed this is true with any database system; built in reports for any database are static and the reporting needs of non-for-profit organizations are dynamic and shift at least annually. Initially, I had trouble using my credentials to log into Penelope's ODBC interface. It took a couple of months for Athena to figure out the issue was on their end. Once I was able to download the data, I had to figure out where everything was at and how to link it together. Athena's data dictionaries were invaluable, but you have to become familiar with the databases to correctly merge them and prepare the data. Now I can track anything entered into Penelope.

Pros

Penelope is comprehensive in terms of documenting service appointments, client assessments, referrals, notes, agency workshops and meetings, etc. One can access the raw data via ODBC and prepare the data for reporting, projections for grant writing or program surveillance. One can also use the built in reports for these. There is a feature that allows appointments to sync with Microsoft Outlook that is very handy. Athena Software has a lot of documentation for Penelope that I have found extremely helpful. Managers can look at staff caseloads easily.

Cons

I found that support for accessing the raw data, especially in terms of data preparation is very limited unless you pay for a support meeting. They do provide data dictionaries and data maps which I found very helpful. Using login credentials for downloading the data can be frustrating initially because they are not immediately actualized by the engineers. Once that occurs, ODBC works fine and is reliable. With other issues Athena responds fairly quickly. Also, they do not provide support for using R. Thankfully, there is sufficient documentation from R developers that enabled me to figure it out.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AA

Alvin A.

Application and IT Manager

Mental Health Care

### "Captures all Data but All Over the Place"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 16, 2020

It's a full featured program that you can adapt to many different scenario's - but you need to set it up right.

Pros

It has the ability to capture data for every aspect of the process. Feature rich. There's the ability to report directly from the raw data (from the back end) but this requires a fair bit of extra knowledge to get it working effectively.

Cons

The data is all over the place - you need to know where to go to enter/find what you're looking for. Reporting is somewhat lacking - lots of standard reports but often quite specific.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CC

Cathrine C.

Senior Cousellor

Health, Wellness and Fitness

### "intuitive and helpful "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 16, 2020

Pros

I find Penelope an intuitive and easy to use client management system. It is the most effective system I have used in the 15 years I have been using client management systems.

Cons

None that I can think of at this very moment.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/80088/Bonterra-Penelope/reviews/)

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Popular comparisons

[Bonterra Apricot vs Bonterra Penelope](https://www.capterra.com/compare/80088-123342/Bonterra-Penelope-vs-Bonterra-Case-Management)