Amicus

Amicus Attorney

3.5 / 5 124 reviews

Who Uses This Software?

We are committed to making the practice of law more profitable and the lives of legal professionals easier through the provision of software solutions that work the way lawyers do.


Average Ratings

124 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Amicus
  • www.amicusattorney.com/
  • Founded 1993
  • Canada

About Amicus Attorney

Amicus Attorney, the worlds leading practice management solution, integrates all your firm information into a single automated system so you can improve your efficiency & profitability. Available as a desktop, cloud or combined desktop/cloud solution, Amicus software solutions give you client/matter management, legal calendaring & tasks, contacts & business development, document management, document automation, time & expense tracking, conflict checking and more!


Amicus Attorney Features

  • Billing & Invoicing
  • Calendar Management
  • Case & Client History
  • Case Management
  • Client Management
  • Client Portal
  • Conflict Management
  • Contact Management
  • Contract Management
  • Document Management
  • Email Management
  • Financial Management
  • HR Management
  • Library Management
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting

Amicus Attorney Reviews Recently Reviewed!


Great Entry Level Solution

Sep 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Right out of the gate, the client portal is the feature that sets apart AA from every, other legal case management software. There are only one or two other programs out there that offer this feature. If you have a practice that requires client updates or have clients who use email for case communications, the Portal can dramatically reduce that in box volume as well as provide needed security. It's also a great marketing tool. Very few firms offer this to their clients.

Flexibility is number two. There are few, other programs out there that allow the user so much control over the data fields and how they want to use the program. If you are happy with the spreadsheet style software that costs a fortune to modify or customize, AA is not for you. You can do as much or little work on it as you like.

Connected and all inclusive solution. AA syncs up well with MS office products like Outlook and Word and plays nicely overall. You can use the AA calendar and email if you like, but if you're used to Outlook, no problem. AA gives you everything you need to run your practice with the case management, billing, reporting, email, and document generation. For a modest amount you can add the accounting to it.

Easy to use. I have tried other programs but haven't found anything that is as easy and intuitive. There are certainly more powerful programs out there and the Amicus Online edition we use definitely has its limitations when it comes to a web browser based system.

Cons: It's not meant for more than 3 or 4 attorneys. If you need something more robust go with the hosted environment where AA runs on their servers in a dedicated environment. AA Online is a great solo/small practice, starter software.

WARNING: Bear in mind that much of what you set up in AA Online will NOT transfer over to Amicus Premium in the hosted environment. If you are thinking of ever switching over to the full version of AA rather than the web version, do not spend a lot of time/effort with templates and workflows as very little of that will carry over.

Overall: Overall, AA Online is a terrific product, great value, great customer support (which is rarely needed). As long as you know that it is a starter or limited to solo/small firm practices, it's hard to find a better product for the money.

Much more clunky than we had hoped. Large learning curve. Making do for now.

Feb 06, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: TIME & MATTER MANAGEMENT: Timers and time entries are pretty simple. Knowing all people involved in a matter all in one place; engineers, judges, etc. is a great feature. Adding emails to a file is a good idea but time-consuming. Having all the data for a client in one place is good.

BILLING: I like that the Billing and Attorney sides are separate. Billing and accepting payments works quite well. Amicus can do split billing which is important to us. The interface with Quickbooks is quirky but after 1.7 years of working with it we've figured out most of the issues and found workarounds. Reports can be downloaded to Excel which is vital to my managing the firm.

Cons: CONS:

The end-user learning curve is huge and not intuitive which has led to a lot of attorneys entering time and not using Amicus for anything else. Text onscreen is exceptionally small, and for most users, problematic. The interface is not intuitive and takes a lot of trial and error to find the best ways to find what you want or report on the issue. We were lead to believe that the document management interface would work for us, but upon trial found out it would not work with our setup. So we're still dealing with Microsoft Explorer for managing documents, which is problematic. Overall our approval level with Amicus is likely only around 50%. There are so many features that we liked in the concept that has been difficult to get attorneys to do because the interface is not user-friendly.

TIME & MATTER MANAGEMENT: Data for our conflict database did not translate well from our previous system so conflicts checks take too long. Adding emails or files to the matter is very clunky. Ticklers are quirky and hard to work in Outlook. Tickler Reports are too limited events with no date range, or date range but no file selection. Running tickers for only one matter is impossible. Need more filters.

BILLING: Reports downloaded to Excel are impossible to use due to all the merged fields and lack of use of tables. We have to download Reports to CSV and spend time figuring out what the column headers actually are. I use the selection tools to view onscreen matters or time entries by

Capterra-loader

I have been using Amicus Attorney since 1996. I love/hate it.

Feb 02, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Amicus integrates your calendar, contacts, email, phone calls and matters and reminds you to create docket entries for all appointments, emails, calls, documents, etc. The beauty and economic benefit of the software is that it helps you to capture your time and to keep you organized. Over the years, Amicus has added things like Amicus mobile (which allows you to access features from your mobile device or any web browser) and a client portal (which allows you to permit clients to access certain information).

I have always considered the most important element of the software to be the communications module. If you turn on email integration and make notes of all of your calls using the software, you can quickly review what has been happening in a case by turning to the communications module. You won't forget to docket your time for all those communications.

Cons: While many other features have been added, the developers have not made material improvements to the communications module since email integration was added in about 2001. Obvious improvements have been needed since then. For instance, you cannot access scanned or faxed letters from the communications module. These can be added and viewed in the documents module and in a chronology module (added in about 2015), but neither option is not ideal. Flipping through communications should be as easy as flipping the pages of a paper file, but it's not. It is the organizational equivalent of having one file folder with your emails and phone calls, and another file folder with your faxes and letters. You have to flip from one folder to the other to view each. Also, you should be able to filter communications. For instance, you should be able to display only client communications, or only counsel communications, but you can't (even though there is a field for role on file for each contact attached to a file). The chronology module will put everything including all communications and documents (including letters and faxes) in chronological order, but you can't filter the chronology to show only communications (it will also show every document, docket, calendar appointment, etc.).

I have looked at alternative practice management software several times over the years and haven't seen one that I am adequately attracted to want to make what would be a painful change.

Amicus online was great UNTIL it was purchased by Abacus

Jul 13, 2017
2/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: I have used Amicus Online for several years for my small firm and it was an excellent program with a lot of features, especially for an online PM software. It has an evergreen retainer option, truly integrated email, good document assembly, unbilled time finder, unlimited custom fields, works with Lawpay, easy to use, nice interface. Document assembly, automated workflow, lots of reports. Pretty much everything I want in a practice management software.

Cons: Once Abacus purchased Amicus Online in June 2016 things began changing for the worse. Now I have constant problems, at times it takes 3-4 attempts to do a simple time entry. Sometimes I can't add things to my calendar because when I try the hourglass just keeps spinning. Sometimes the action buttons disappear (for example the close and add button when adding a task) and I literally have to restart the entire program multiple times because I am stuck on the add task screen. Today I can read my emails but when I try to respond to an email nothing happens. These are just a few of the issues I have had. These problems crop up regularly and randomly. When I call the help line I am told it must be my browser, computer, connection etc BUT I have changed locations, computers etc to test this theory when the problems are happening and there is no change so it is clearly the program. If you look at the Abacus company website almost all seminars, updates, training is for the Abacus product line...

I am looking very hard to find another online practice management program that has similar features. So far Practicepanther is the closest but the program reports section is not robust enough for me. Before Amicus Online was bought out I would recommend it to anyone, now I would recommend it to no one.

Overall: Before it was purchased by Abacus, Amicus Online was excellent and I had no complaints. For the past year the program is almost non-functional at times and it appears to be getting worse, not better.

Used to be the best in field -- but now there are many competitive choices.

May 28, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Amicus Attorney Premium is a reliable product. Once it's up and running correctly, there are few bugs. It is a highly flexible program chock full of more options than anyone could ever use. I prefer to avoid the cloud, too much risk of privacy issues, so even though an in-house server is old school, I prefer it this way. MS Exchange sync which gets calendars and contacts to the cell phone is excellent since 2015, best it's been since the old days of synching to the Palm Pilot. While I am listing a number of cons below, this software is the center point of our practice.

Cons: Since this software was purchased by Abacus Corp in 2016, the price has gone up 75% --

what a sticker shock! IMHO, the tech support under the new owner is no better or worse.

As for improvements to the product, the new owners seem to be focused only on selling their own add-on products --- the announcements tout how AA Premium now links to Abacus Product XYZ, but AA Premium has received any new features. They promised a cell phone app for remote access as part of the February update to AA 2017 and it still has not been released. They have added links to their add-on extra accounting and law products, but not updated any features of the core Amicus Attorney program. There is still no iPhone or Android app for remote access, one still has to use a browser on the cell phone to reach AmicusAnywhere. The process for writing SQL reports is complex! Also, the move from WordPerfect to Word (a necessary evil in today's world) meant losing the highly flexible document merge abilities of WordPerfect. I've been with AA since 2001; if Abacus doesn't produce new features, however, I will look to move my office to another product that seems more modern even at the risk of going to a web-based product when my two-year contract expires.

Amicus Attorney Review

Aug 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Their support is fantastic. Very little wait time. The support people are courteous, knowledgeable. and patient.

Cons: In many ways, the program is overwhelming for some of our staff. It takes a lot of time to train new staff members on the program. Also, there are many things that the program does that I haven't been able to use because it takes a lot of time to set up those things. This is probably more of a problem with smaller firms that don't have staff who just handle equipment use. In addition, we're WordPerfect users. I feel that the program works slightly better with MS Word.

Overall: I have a small 5 attorney firm. with a large support staff. At any given time, we handle about 1,000 active files. Our practice is very paper intensive. We've tried to go paperless, but it doesn't quite work with out type of practice, so we still do things the old fashioned way ... with file folders and legal pads. I've been an Amicus Attorney user for over 10 years. Prior to that, I tried and use several other "name brand" case management systems. Until about a year ago, we used the Amicus Small Firm program and it worked great. We switched to the Premier edition when we upgraded our server and all of our workstations. The premier edition was more adaptable to our practice. First of all, it was faster, second, we liked the better document management and third, for a rather small increase in cost, we got more bells and whistles. There are at least a half dozen firms in my area that are now using Amicus because of my recommendation. The links with other programs like Outlook are seamless. One calendar entry in Amicus updates Outlook and my laptop and my phone. I have not seen another case management program that has a document assembly system for letters, pleadings, emails, faxes anywhere as sophisticated as Amicus Attorney's. Also, check out their "Do" button and their "precedent" processes.

Recommendations to other buyers: Nope. In my opinion, I think its the best "off the shelf" case management program on the market.

Amicus - Intuitive without Obtrusiveness!

Jul 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Amicus has allowed my firm to be at the forefront of our industry by enabling us to be completely paperless and meet the Federal and State efiling requirements. The automated document control features saves time by allowing us to skip the scan, save, move, paste, and name, routine of saving documents to locations where they can be found. Amicus does all those steps automatically, and in addition, has the capability of allowing you to preview documents in the Amicus file without even having to open them!

The customization features allow you to make Amicus look and do the way you want tasks done. You do not have to conform to it, Amicus will conform to you.

The creation of timeslips and billing will shock you in its ability to capture all your time. Reviewing and editing time entries is fast and easy. The publishing them to a bill is seamless and fast. The ability to preview and edit bills is efficient as well. And of course, you can customize your billing templates to make your bills look the way you want.

The Client Portal is another firm saving feature. It allows you to give access to Clients to view documents, events, messages, that you select. I view it as a malpractice insurance feature! All communication is open to the Client. They can view their documents, their appointments, and can message you. It totally eliminates the complaint that, "I can't reach my lawyer." Everything is there for them to see. And again, only what you allow.

Cons: Amicus is a really great product. Little issues such as the Client Portal is a little finicky can be improved. It is a new feature and needs to allow Clients the ability to reset their password and to log on easier.

Overall: The practice of law at any level is a business. As such the bottom line must always be considered. Amicus has saved money for the firm and has also made money for my practice. It has saved money by being so efficient that I have reduced staff. I no longer need a file clerk or an assistant to take time to organize my time, calendar, and tasks. Amicus does all those things automatically.

Amicus has made money for the firm by automatically and efficiently creating time records and bills.

Recommendations to other buyers: As with all software, what you put in is what you get out. Carefull and consistent use will reap exponential rewards.

Capterra-loader

Amicus Attorney is my favorite software. Period. I have used it for many years, and it's fun.

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I actually look forward to pulling up the program (it reminds me of the best secretary/paralegal I have ever had). Everything is at hand, and connected to anything I need to do, whatever task is immediately at hand. It is flexible enough to accommodate interruptions in work, and powerful enough to take on every task I need to perform.

When I was practicing full-time, my overhead was 30% while generally in the profession 40% to 60% was considered normal. My billing hours went up dramatically, and my family time increased commensurately.

The tech support has alway been terrific. I had been practicing for several years before the personal computer was introduced, and I am not a computer wiz. When I needed tech support they were always on time and always fast and effective in sorting whatever I needed.

The online tutorials are also terrific - clear and easy to follow; allowed me to use advanced features initially beyond my ability.

This is a great program backed by a solid company with real integrity. I is always a pleasure to do business with them.

Cons: Paying for it, of course. Worth the money, though in increased billing hours and increased time with my family.

Several years ago there was an separate accounting add-on, which I used and did not like at all. I am not sophisticated in accounting principles or software. Tech support was good, but I ended up doing it the old fashioned way (hired someone).

Amicus is generally an ok product, but is lacking in several respects.

Jan 30, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It allows the members of my office to act as wild ducks flying more or less in formation, i.e. it provides a common path for all of us to stay organized and communicate regarding information in our system.

Cons: I would switch to CLIO if I did not have so much data that would need to be replicated. (History creates inertia.)CLIO has so many good features and provides such good training

I don't like Microsoft exchange and several features require Microsoft exchange. I don't like it that the process of exiting the software changed in the last upgrade - I have been using the software for 20+ years and suddenly the way of minimizing the program has become the way of closing the program -,my muscle memory tells me to do it one way and some bright techie has decided that what I have been taught through year of use is no longer correct.

I don't like it that there is no free training module for users we bring onto the team. Booking a private training is too pricey.

Tech support is spotty. Sometimes you get a poor techie who cannot help with the problem- in such cases we call in again and hope we get a good techie (we frequently get someone on the 2nd or 3rd call who can solve our problem.

Upgrades are buggy and it takes several patches to get things right.

Abacus has an immigration module that is not available for Amicus.

I get way too many sales calls and e-mails for Abacus Cloud. I am not paying the company to be a marketing prospect.

Capterra-loader

Amicus Small Firm was Great...until Abacus bought them

Sep 13, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The old Amicus Small Firm edition was THE BEST database system for small law firms until Abacus bought the Canadian company that created Amicus. The old program was easy to learn and use. All of your data remained your data on your computer. No cloud requirement. It interfaced with e-mail and Time Slips. The pricing was good... everything was really great for the small firm law office. Customer support was the best; nice Canadians answered all of your questions. I really, really miss the Canadian company.

Cons: When Abacus bought the company they eliminated the Small Firm Edition. They tried to force everyone onto their platform. They went to monthly billing for maintenance and they could terminate your data if you failed to remain with their captive service. I refuse to use a "Cloud" based services because of the risk of hacking. In addition, Abacus almost doubled the price of the old Amicus maintenance plan. I will never do business with Abacus.

Overall: Abacus must be in real financial trouble because now they are employing callers who threaten old Amicus customers with risk of data loss or hacking if you continue to use the old Amicus Small Firm Edition. Thank goodness the old program still works great. These callers are really obnoxious and unprofessional. I will never buy anything from Abacus software. I really miss the Canadians with the old Amicus company.

Amicus Attorney PE: A Great Idea Whose Time Has Long Passed

Sep 14, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It can handle "project codes" for clients so that work on performed on various matters can be billed in a single file but the fees and costs can be subtotaled by that matter. This is a rare among the software or cloud based apps that exist currently. Once it was set up (for an additional fee), it has worked well for many, many years.

Cons: The software! It is outdated and unmanageable. Modules inexplicably stop working. Syncing with Outlook is painful, when it works.

Customer support (even though we have prepaid for it) is worthless. You only get return calls, days later. And the information is unhelpful. This required us to retain, at added cost. outside technical support.

Overall: We've use Amicus Attorney for over ten years. It originally had superior functionality, and it showed great promise for future development. Unfortunately, as time has moved forward, Amicus Attorney did not. For us, some of its modules, e.g., "Communications" have stopped working. I see I have "phone messages" but none are available to retrieve. There is no fix to my knowledge until perhaps a new update. Calendaring events, "To Do's" no longer provide useful information to staff because repeating events clog the calendar rather than showing a single even in a month. Even creating a file or a contact has become an inordinately difficult task.

I used Amicus Cloud for several years. It is intuitive, easy to use, but limited.

Jul 12, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: It is intuitive and easy to use. The interface is logical and pertinent to lawyers and law practice. No special training or programming is necessary to use the system. Because it links to Outlook, all emails, contacts, etc. are instantly synchronized with Outlook and smart phones.

Cons: The word that best describes this software is SLOW. It operates by linking to Outlook, and you will frequently sit there watching the hourglass swirl waiting for the task to complete. Because the software is not a stand-alone product, it is limited in what it can do. It does not really integrate documents , and the only way to manage or track work flow is via Outlook tasks. It keeps track of emails only so long as the email address is active with Microsoft Exchange - if you ever deactivate an email address, you lose access to all emails associated with that address. Abacus Law bought Amicus, and it seems that Abacus has little or no interest in maintaining much less improving this product.

Overall: It kept track of emails for me for years. That is a monumental task, and I found the product very useful for this purpose. It creates invoices pretty easily.

User interface is so unfriendly, it is offensive.

Jan 09, 2015
1/5
Overall
1 / 5
Ease of Use

Comments: Calendaring "features" are awful. You cannot get a list of deadlines for a particular matter ordered by the date the deadline occurs (it instead orders it by the date the program is set to remind you about the deadline - totally illogical). It claims to offer customizeable reports via SQL reporting, but you'll have to pay someone to figure out how to do this (I have SQL experience and still was not able to figure out how to get a simple report of deadline in a particular matter, ordered by the deadline date). When viewing your calendar for the week, you cannot distinguish between appointments and tasks.

Outlook integration is a joke. You would think that Amicus's "to-dos" would map to Outlook's tasks, and that Amicus's appointments would map to Outlook calendar. They do not.

CompuLaw integration is clunky - there is a pause every time you want to use it, as it queries another database before you have even told it what event you want to calendar. And it does not automatically specify party names with the associated dates, making CompuLaw calendar entries even more confusing. Worse, everything gets added as a task, even if there's really nothing to be done in connection with the event (sometimes you just want to know when something from the other side is due but no action is required). Staff hate using it, and avoid it, often preferring to calendar things manually, and thereby negating any benefits associated with CompuLaw integration.

It appears to have its own idea for how to manage legal workflow. However, there are no online tutorials. To access any of the tutorials requires you to log out of the system and log in to a different tutorial implementation. The "reminders" feature is an interesting idea (you see a task on your to-do list for days preceding its deadline) but ends up being useless because the user interface is so clunky that no attorney in my firm actually relies on this (we just have our staff tell us what it says).

Because the synchronization is not effective, there is no real mobile access. To use program, you must access via computer that is physically in office.

Every time I start Amicus, the program changes my views in Outlook even though I do not have it set up to sychronize with Outlook.

It tries to do too many things (law firm accounting, document management, calendaring, time entry, etc.) without doing any of them well.

Critical software for my law practice

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The best thing about Amicus Attorney is that everything about my practice is in one place: my contacts, my files, my calendar, my time, my emails and my documents - and I can access it all in my office, in my car, or half way around the world, as I did last March while in Australia (and the customer support is awesome!)

Cons: Frankly, there is nothing I am unhappy about with Amicus.

Overall: In 1996 I introduced Amicus Attorney software to my small law firm, and I still use it today as a sole practitioner. I consider Amicus to be "mission critical" software for my practice, allowing me to keep my files and clients and contacts organized with the seamless link to Microsoft Exchange and Outlook, my time under control and properly recorded and synced to my PCLaw accounting software, and my documents at my finger tips with the Amicus link to Dropbox. Amicus Attorney allows me, as a solo practitioner to stay on top of practice and to compete on a business level with lawyers having much more extensive back office support personnel.

Recommendations to other buyers: My advice is to try Amicus Attorney, and give it an honest effort - if you do, you will come to rely on it the way I do.

Capterra-loader

Good software that could be great

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The interface is well designed, it does a good job of maintaining data integrity. I feel that it does allow me to keep fairly organized, and it is helpful as far answering the phone and being able to get right on top of things, it is great. The sync with Outlook works most of the time, and it does a nice job with duplicates. The time keeping seems to catch almost everything, but needs improvement.

Cons: There are two possible setups, I think I chose the wrong one for my situation. If you have a "split" setup then unless you are on your network, you cannot do a lot of necessary things --such as generate documents, The handy tool that pulls up all your documents that you will need at trial, you guessed it. Finally, there are things that should be easier to do, such as copy complete tables of data.

Overall: Paperless offices require careful organization and this program provides a good platform. It is a little pricey, but their customer support is great.

GREAT PRODUCT - REAL TIMESAVER!

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Calendaring events is easy, which negates the risk of failure to timely file lawsuits, responses to motions and requests for admission, etc. We sleep much better knowing our risk in these areas is so low.

Cons: Had a bit of difficulty getting used to emailing from Amicus rather than Outlook as we had in the past, but it was a low learning curve. Entering time through Amicus also took a bit of getting used to, but once we got used to the process it has gone smoothly.

Overall: We first purchased Amicus Attorney in 2007. Installed on our network server and five workstations. Entered all of our client data, easily uploaded our documents, and it has been a breeze to work with since. Wouldn't trade this program for the world!

Recommendations to other buyers: We would encourage anyone to try Amicus Attorney. It is a powerful package that truly streamlines our practice and puts everyone on the same page. Easy for one paralegal to "cover" for another that may be out as client information and status is easily shared, giving them the ability to quickly get "up to speed" on a case they have not handled before.

Not happy with support- there is none!

Jan 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Works well for what I need it to do. I can keep track of time and clients, it sends out reminders and helps me stay on top of what I am doing. Even though the program works, I am not happy with the service.

Cons: Company sold me on the 2016 small firm update, then cancelled the software a few months later and went to a cloud format only. I don't need that format and the company has stopped supporting the 2016 version. I have a problem I can't fix and they won't back up their product. They knew they were going to the cloud only, yet still sold me on an update I would not have support for. Now I am stuck with a program that I need assistance on, and no one will help. I feel abandoned by them. I bought the program because they worked with Apple, then they stopped doing that and forced me to buy a Parallels program just to keep using Amicus. If I had to do it all over again, I would not purchase Amicus. The support is terrible.

It's heavy duty integration of client information, calendaring, email retention.

Jan 30, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Has the capacity to store and sort a ton of information. I like the calendaring, file integration, and ability to keep track of contacts. The ability to save emails to a particular file instead of trying to retrieve them from Outlook is very helpful.

Cons: It crashes too often. It was a bear to set up for a one-attorney shop. It's inconsistent in its own protocols. For example, it says we're supposed to assign one Client ID per client and use that ID for each file, but half the time, it says we can't use the client ID because it's already in use. It doesn't recognize client's email addresses on receipt, and when I go to link an email to a contact already on the list, it gives me a message saying that there are duplicate entries for the email. The same message says to use some sort of command to clean up duplicates, but for the life of me, I can't find where the function exists. The lack of any paper manual is very frustrating.

Overall: I was able to keep my data from my old version of Amicus, but the new one is much more horsepower than I need for a solo practice.

Efficient and effective

Feb 02, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I am able to use precedents to ensure no missed billing opportunities from events or tasks associated therewith. The forms and "Do" buttons make it even easier to maximize return on effort.

Cons: Crashes more than I'd like. There are constantly phantom tasks that repeat with a category of "meeting" for the newly created duplicate tasks. I cannot seem to keep all tasks in Amicus synched with my tasks in Outlook when they should be complete duplicates of each other. It's frustrating, but suspect it has to do with the duplicate tasks.

Overall: Easy billing, easy task and event addition with precedents, streamlining processes, effective & efficient if used correctly. The best feature is it allows me to have everything remain on my desktop and not in the cloud as I have a small practice that needs all the info protection it can get and not putting it on the net limits the opportunities for hacking. To me, it also allows more control over info flow to clients.

Amicus Attorney

Aug 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is nice for database organization and file material organization, as well as calendaring events and to-dos.

Cons: Some of the view windows leave a little to be desired, but I understand that is a glitch that is being worked on to correct - a display issue. I do NOT appreciate that the Trust Check function/template cannot be modified to print on Quickbook styled checks without paying an additional fee. I have to print the check on plain paper and then write the check by hand. Also, after much aggravation with no real satisfaction from Amicus Tech and Quickbook Tech help, the exchange of receipts and checks are not correct and I have to make the exchange and then go into Quickbooks and correct them.

Overall: Amicus Attorney is a strong product for organizing and keeping information, materials, and dates in order and easily reviewed. The exchange with Quickbooks still needs work on the billing side.

Amicus Critique

Sep 14, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like it because it organizes me. It is easy to use (when it works) and very logical.

Cons: I am unhappy with the many flaws and quirks of the system. If you buy it you will have to become best friends with a really smart computer geek who will be able to sort out the many idiosyncrasies of the system. It crashes routinely. I am happy that I pay my computer technician a fixed monthly fee because otherwise I would be in financial trouble.

Overall: I have used various versions of Amicus continuously since 1999. When it works it is very good. The program kind of reminds me of the General Motors cars that my parents used to buy. Every car had it issues. GM always promised that next year's care would be trouble free and better than ever. But it never happened. I keep Amicus because there is to my knowledge nothing better in marketplace and because the cost of replacement is probably not justified. However the Amicus program that I use is still very flawed.

Reliable service for years through upgrades and changes in our practice

Jul 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The core functionalities of Amicus are so ingrained in our firm's work process and so easy to use that most users take it for granted. Features added in recent years, such as Amicus Anywhere, give us confidence that Amicus is changing in the same direction as our firm while maintaining the core functionalities that we rely on.

Cons: Our worst problems with Amicus have always been caused by integration with third-party programs such as PCLaw and especially Outlook/Exchange. Integration is a huge part of what makes Amicus useful, however.

Overall: Our firm has used Amicus since its early days and it has been a valuable addition to our practice, saving lawyers' time by making it easy to keep track of contacts, time, billing information, and for document generation. From an administrator perspective, it is easy to maintain and upgrade with good developer support and admin tools.

Amicus Review

Sep 17, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The ability to put in the notes that allow me to recall the details of a case years later.

Cons: It isn't apple compatible without the Cloud. I tried to transfer to the cloud years ago and I had too many files and your staff was unable to complete the transfer. Gavel and Gown upgraded me to the server edition and I have been using it with a parallel program that is very slow. Also sometimes Amicus becomes disconnected from the server. Now Amicus wants to charge me a 300% increase to upgrade to the personal server. The cost is prohibitive for a small firm like mine.

Overall: I like amicus however I don't use a lot of its features. I have been a user for 20 years and still need dropbox as I could never figure out where or how to store documents within the Amicus files. I like the ability to track court dates and the notes that occurred in court.

I enjoy the function and possibilities. However, the customer service leaves something to be desired

Jan 31, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: We use this software everyday and relay on it predominately for scheduling and file upkeep.

We love the ability to log phone calls, share notes and the ability to quickly access important data about the case. I personally also love all the functions and options we have within the software.

Cons: Customer service always makes us feel like we're bothering them, frequently ignores our input or opinions. I often feel like they're talking down to me - even if I show them that something unusual is happening, they act like I'm over reacting and I should just deal with it. Its very frustrating and makes me feel like I should change services to a company that wants to have my patronage

Overall: Calendar, file maintenance. easy access to electronic file. easy note-taking and tracking.

I used to love Amicus

Sep 20, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The calendar and linking of ALL information for each file, including contacts and bring forward dates that automatically calculate out from a date certain, etc., is so incredibly beneficial in our world of litigation.

Cons: Over the years support for the programme has eroded. Customer service is terrible. The programme has changed a great deal and is now VERY slow in its operation, often freezing. It has become cumbersome to use yet it is still the most comprehensive programme out there, to our knowledge, for managing complex (and not so complex), litigation matters.

Overall: The system bogs down, freezes and is horribly slow. Customer support seems non-existent these days (and I was a user of the programme from back in the '90s, and it seemed to work great then and we had more users at that firm).

I had a wonderful experience with one of the technical support representatives!

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Following is my email to a technical support representative after another wonderful experience:

I am still out of the office, but have been testing Amicus on that workstation with great success the past two days. I'm a bit baffled by the whole thing. I will share the only change to the machine since we last spoke I uninstalled the OEM Microsoft Office 365 Click-to-Run software that came installed w/the Dell PC. I had installed Office 2016 when it arrived, and configured to our MS account, appropriately. However, in my attempt to clean up any unnecessary applications, I removed that small component and voila!!!

Thank you so very much for your diligence and professionalism! My experience in working with you has been superb!"

Cons: Although we have experienced some issues, the technical support team always assists in a timely manner.

Customer service is great. Response to issues are handled quickly.

Jul 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The database features for entering client data (i.e. name, matters, conflict check) in criminal cases and ability to run the reports we need, as well as the calendar. Also, love being able to print labels from the database.

Cons: Too many features that our firm will never use. We are a small firm and don't need linked forms, exhibits, etc. Maybe Abacus should offer the product with the ability to customize the product with items the firm will actually use. I know of several law firms in the area, including my previous employer that stopped using abacus because of all the new add ons and changes. Everyone really loved the older version.

Overall: I am able to print labels, conflict check, do calendars, etc. in a much more time saving and efficient manner.

Capterra-loader

Tech support is slow and usually never calls back

Feb 07, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: I like the overall software. However, for the cost, the accounting side is lacking, and the tech support is horrible. For the price of this software, I expect more.

Cons: The cost and the tech support. If you are going to double the cost of the software, you should at least have good tech support. The last couple of times I have called in I was told my issue needed advanced technical support. I have still not had a call back, even though I was promised a call back in 24 hours. I have had to hire an outside consultant at my expense to fix this problem. I have difficulty justifying paying a monthly subscription fee for this horrible support. I would love an answer to this, but when I ask on tech support calls they have no response.

Overall, Amicus does what I need it to at a price point that is reasonable for my solo practice.

Jan 30, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the overall management capabilities and ability to keep track of time and bill. Although I have not used it yet, I like the client portal idea and ability to accept payments.

Cons: The email system is inconsistent. Sometimes, cutting and pasting into a message will disrupt the formatting of the email and often times, different fonts are used in the final message even though the message you are writing - those inconsistencies do not show up. Oftentimes, the server is slow and cannot send the message or loses the message and you have to start all over - this is the worst. I often have to reload Amicus because it gets "stuck" on a page and cannot move forward. I wish the phone app was more functional.

Functionality

Sep 20, 2018
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: I like being able to capture all of my client information - I really like the upgrade drag and drop option for folders and documents. I like being able to print a summary for each file

Cons: We were told at purchase that we would be able to create the reports that we were needing to create at that time. This info turned out to not be true unless we added another software to create these reports, Amicus would not create on its own. I do not like that there was no support for our initial set up, and because of that I do not believe we are utilizing the software to its full potential.

Overall: I have recently received great tech support and have resolved many problems that we have been experiencing. I'm looking forward to many more updates.

Using Amicus for 17 years

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use for daily functions; time-keeping and seamless integration with PCLaw; calendar and to do features.

Cons: 1) that a full featured cloud version is not yet available; and 2) that it does integrate fully with Worldox as a document manager, rather than the rather unhelpful document links within Amicus.

Overall: I selected Amicus Attorney as my practice management software the day I opened my solo practice almost 17 years ago., and have never been disappointed. I had researched competing software, and realized that the Amicus interface was far superior. Although I occasionally look at alternatives, my initial assessment remains the same, and I would choose Amicus Attorney if starting anew.

Recommendations to other buyers: Commit from the beginning to using contacts and the telephone link so that you do not have to catch up later when you realize how useful it is.

I don't use it as much as the paralegals in our office. I am the bookkeeper, so my usage is limited

Jan 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: links to calendar and people easily, Sorts alphabetically and by matter number so you can easily find a file. I am the one along with another co-worker, who opens the original file. I like that it doesn't take long to set up a new file. I like how you can see many options, such as time spent, rate, AR, Trust, people associated etc.

Cons: not easy to fix mistakes, even as an administrator. Can't close some files and don't know why because it says user name and ID are already taken. Support isn't great. When we have tried to get an answer, can't get anyone on the line right away, no follow up except email, which is exactly the same as I looked up in help topics and didn't work

Overall: files database

Customer support lacking

Jul 22, 2016
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Timesheets and billing are interfaced automatically.

Cons: Bugs in billing: e.g., last month I ran 358 bills that never printed. I had to get the list of bills from a report and then individually print them by going into the bill images and requesting a print. That is the second time that happened and they have no explanation for why it happened or how I can prevent it.

Overall: We are going on 3 years using this product. Overall since we only use it for timekeeping and billing it works OK. However, the billing side is buggy and there are a limited number of staff who can fix the problems. They accept support email, but rarely answer them. I often wait 15 minutes or more on hold before I get through to support. Support is of the "take a message and have someone else fix the problem" not first-line answers to problems.

Quality, quality control, and customer service are among the worst I have ever worked with.

Feb 02, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: It keeps a large database where each client's information, files, and communications are accessible.

Cons: Not very user friendly. Lots of blank space and small text -- why not make the text larger?? Many simple user-friendly features could be added, but they seem to always be playing catch-up with other problems they are not able to fix. Updates containing fixes are often promised, but not forthcoming. They would rather sell the next "Upgrade" product than fix the current release. The Quality Control department has no incentive to fix things. Customer Service is really awful. A government bureaucracy might be the only customer service department that is worse than Amicus.

Thousands of contacts and thousands of files and all within reach

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I've used the program for 15 - 20 years. Changes have sometimes been challenging but all has been for the better. Support has always been quality and faster access is making it even better.

Cons: There are always a few things that could be better on this program as on any other. I've just been working with the library and found that to be cumbersome. I'm not sure I understand the document saving - I save my Word documents and use File Explorer to manage the libraries I've set up there. I don't understand how coordinating these with or putting these into the Amicus Library is beneficial. It looks like putting them into Amicus doubles up my save process.

Difficulty installing software. Did not do enough advance prep for upgrade.

Feb 05, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Centralization of documents, email, phone calls etc. It is extremely valuable when more than one lawyer is working on the file.

Cons: Issues with PCLAW link. Not happy with customer support. They do not seem to be able to assist with some issues and do not call back when they say they will. We still have unresolved issues. The software was purchased in November, installed at the end of December, and we still have problems. We want to get the issues resolved before we being with the training of new users. Therefore we are frustrated with the delays as the new users are still not using the software, even though I am paying for them.

Overall: Still waiting to assess

For our purposes, this software does everything that most the firm members expect of it.

Jul 24, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The calendaring feature works as expected, and all members associated with that event are able to see the event on their calendar and make any changes or updates to it, as necessary. The telephone feature works, even if you don't have your phone system connected to your computer, as it allows you to make notes and keep track of your billable time. The time entry assistant is really nice, as it allows you to identify items in your day that you may have overlooked for billing purposes.

Cons: Does not integrate as seamlessly with WordPerfect as I had hoped, an does not lend itself to some email providers other than outlook.

Unreliable. Will shut your practice down one day per week.

Nov 06, 2017
2/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Program is easy to use. Has features fitted for its intended purpose. If it worked, I'd really like it

Cons: simply put, it doesn't work half of the time. If you want to spend billable hours watching the status bar spin, and spin, and spin, this is the program for you! If you enjoy sitting on hold for hours, waiting for support staff to answer, then finally tell you that there is a glitch in the system, but they'll have it up and running in no time, this is definitely the program you want. Conversely, if you want to work on a consistent basis with a program and works as hard as you do, better pass.

Overall: It works great, on the rare occasions it actually works.

I've been using Amicus since Small Firm Edition, back in 2008 when I launched my practice.

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Amicus makes it easy to keep all my information in one place, and to make that information accessible remotely through the portal, and through synchronization with my smart devices.

Cons: I was disappointed when the court rule support was dropped out a couple years ago, but I look forward to its return (in my state) in the near future. The court rules were, when I selected Amicus from a then-smaller pool of CMS candidates, the most distinguishing and beneficial feature to me, as I have a poor sense of time, and it relieved me of much worry about deadlines and due dates.

Overall: Time Savings

Consistency

Ubiquity

Organization

Institutional Memory

Best program we have used since 2002

Jan 30, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: the Amicus anywhere and the ease of use for first time employees. The Amicus anywhere is not quite phone/table mobile but i expect it will become available

Cons: We do not, rather hate, the forced use of Client ID and Matter ID numbers. We have returning clients with different issues and the Client ID / Matter ID get linked together and the only common issue is the Client name. We do not use Client ID or Matter ID #'s. we wish there is a way to opt out of use or make the ID line as information only. this would be selected as a check box in Setup of a file for a client?

Overall: Time tracking, Conflict Checks, interface with QuickBooks

Amicus Attorney from the eyes of the unsophisticated

Sep 17, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The calendar and the conflicts check. The calendar is the easiest calendar I have used.

Cons: That there is no app for my mobile phone.

Overall: My biggest daily problem is that it is too easy to turn off the platform. When I click the red x to close the window I am in, the entire program closes, throwing the other users offline. Then they have to shut down Amicus and I have to restart it from my station and they have to restart on theirs. A simple pop up that says "are you sure you want to close?" would be great.

I also would LOVE to have an Amicus app, so that when I am in court I can check my calendar instantly. I have to ask for a recess so that I can call my office and see if I am available instead of knowing by the click of my phone.

doesn't always think like I do (like a person thinks); can get really slow sometimes; complicated

Feb 02, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The software is highly organized. I know where all my main functions/features are and they're fairly easy to use and understand.

Cons: We don't use most of the higher functions of Amicus because they are so difficult to learn to work with and it costs a small fortune for training, not to mention the time it takes. We don't use documents or communications for this reason. Billing can be a pain if I want to break something down a different way. Reports are not easy to generate and don't seem to have the functionality I would like.

Overall: ability to track what we do and calendar hearings

ability to generate a bill that I can modify for the client

Amicus Premium 2016 update

Aug 01, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: For me, the most used feature is, of course, the calendar, followed very closely by the phone message/communications feature.

Cons: It would be easier if the reports feature, used to print timesheets and phone messages, printed in a better format. Currently, the format used is one that has to be then modified and/or edited for easier readability before printing.

Overall: Love the software. Having the client contact information, the team's calendars, file events, ToDo's, and the individual team members timesheets at my fingertips is invaluable when working the the clients' files.

Recommendations to other buyers: My advice would be to integrate a standard WordPerfect and/or Word format for the reports feature.

Mediocre at best

Feb 05, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: The concept behind the software is good in terms of its functions and cross-platform integration and that it provides opportunities for optimizing file management and project management efficiency.

Cons: The execution of the product offering is not good and desperately requires updating. Quite simply it is not robust, stable and easy to work with. In addition the GUI is so antiquated as to almost be laughable.

Overall: Amicus Attorney Premium is functional for us, but barely so. But for the fact that there are few viable off-the-shelf alternatives and the high costs of changing, our firm would almost certainly have switched.

Great Management Tools

Sep 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ability to link files throughout the software is a big help - being able to attach documents, comments, communications, phone calls, notes, etc. is very helpful when looking back on a file.

Cons: There could be more and easier opportunities to learn about the software and how to use it. Currently, we are not utilizing the software to its full potential simply because we do not know how to and have little time to look into it. Creating methods for learning that are quicker and straight to the point would be greatly appreciated.

Overall: It helps us to manage our client base more efficiently.

Would Switch but have too much time & money invested

Sep 17, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Maybe that it is so basic to use that anyone can use it.

Cons: Because that it is so basic to use, it is hard to customize it to our firm's needs and wants without having to be a detective or calling customer support and taking so much time out of my already extremely busy day. Also, we pay the monthly subscription fee and we do not get any notice that there is an update. This monthly fee is for the maintenance, yet, we do not get any notification for the updates. It just seems like there should be an email that should go out.

Overall: I am pretty frustrated with Amicus, to be honest.

Easy to use

Feb 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Keeps records of everything through one program. All my correspondence/ communication, contact info, file info, documents, timekeeping, calendar, etc. is tracked through Amicus. It's like a "one-stop-shop" deal.

Cons: I try to keep the People (contact list) cleaned up, i.e. consolidate multiples or delete them. My People section looks fine after I "clean up" but no one else's is, because, each User has their own module/domain. Just wish that when I make those types of changes it would be effective for every User.

Abacus Senior Development Manager

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Amicus has been bought by Abacus.

Cons: Amicus Attorney has constant problems that never seem to be fixed. Now that Abacus has bought Amicus, and is running the show, I am sure it will get better because Abacus products/representatives are topnotch professionals who actually care about putting a great product out for their customers, and genuinely care about their customers, and always go the extra mile for them.

Overall: Because of the Senior Business Development Manager for Abacus, A.R., assigned to our account, our experiences with Amicus/Abacus are always positive. A.R. is absolutely fantastic to work with, very knowledgeable, and able to get immediate results. Having A.R. on your staff will ensure your customers are always happy and satisfied.

I work in Amicus daily. My overall experience working with this software is great.

Jan 30, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Love the calendar, file organization, communication centre and time sheets. The overall layout of the file folder is great and the customization of each file type and Document Groups is a great feature.

Cons: Not a fan of the document feature. If you don't file the document in the system on the day you are working on the document then the date is the date when the document is entered. There is no option to change the date.

Overall: This software keeps me organized and on top of my daily work product and time sheets.

My Amicus Review

Feb 02, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that we can store information on the Notepad section for each individual client. I also like that you can send "instant" messages to co-workers.

Cons: The software times out after awhile and I have to close the entire program and reboot it. Also, when I'm in the calendar and look at a date in the future if I reopen the calendar it does not default back to the current date.

Overall: Saves us time because that is where we store contact information, client updates on the case and calendar appointments for clients.

Amicus Attorney Premium and the True Solo Practitioner

Aug 24, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The most important aspect of this program is that information only needs to be put in ONE time and it is available throughout the program.

Cons: My most recent reinstall to a new machine which had the brand new version of Windows 10 was very difficult and took a substantial amount of time -- but Tech Support (often more than one agent and at one point we had FIVE) was with us constantly and helped with the communication with Windows.

Overall: Amicus Attorney is my life -- everything is on Amicus Attorney.

Amicus Cloud Review

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, functionality, tracking, billing and invoicing could not be any easier. Automatic email tracking, billing and document management is remarkable.

Cons: Additional reporting options as well as a little more customizable features would be nice. However, Amicus is always open to feedback from customers.

Overall: I have been using the Amicus cloud edition for over a year. It has assisted me greatly in creating and sustaining a successful business model and structure.

Recommendations to other buyers: I use this software for medical and vocational case management. I found Amicus on accident performing a google search for case management software. It works well for other professionals (besides attorney's) who do case management and have a need for case management software.

Capterra-loader

Amicus Attorney was my first legal management software. We both started together almost 40 yrs ago.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Permits me to practice law.

Amicus is easy to use and very intuitive. It's just clicking away, and getting things done. Now, I can be anywhere and use it from my tablet or a laptop computer if I am out of town

Cons: I was never able to incorporate Amicus' billing software so I continued to use Timeslips, and both work well together. Now that Timeslips is getting expensive, I may give their billing software another try. Perhaps now it is intuitive as Amicus Attorney.

I have used Amicus for almost 20 years it serves my needs

Jan 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The ease of coordinating events with files for calendaring as well as emails saved to files. The syncing of the files and categories separation for files helps. The ease of finding files to contacts is very efficient

Cons: Too expensive especially for small users as well as the tying into a cloud based structure. The lack of responsiveness to technical support too long to wait for response from tech support.

Overall: A good place to fine my files and events daily

Experience

Aug 05, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that Amicus has all emails associated with the file, all time posted, you can enter notes all in one place

Cons: The software is not that easy to figure out without someone teaching you how to use it. Reports are a little troublesome.

Overall: The customer support is great. The functionality is great. We have used this product for 8 years. It holds all information for a client in one place. I wish the online version was as robust as the desktop version. We would like to move to the online version but would lose some functionality.

it is a good program if utilized to its full potential.

Feb 02, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Being able to make the font larger, the integration of Outlook and emails by storing the emails in the communication folder, generating letters with templates

Cons: We pay monthly for our licenses and we don't get automatic updates, constant error messages that we cannot connect to the server when opening documents, help with implementing precedents, the precedents don't always work after setting them up, the program just shutting down for no reason.

Chris is awesome, very detailed and knowledgeable.

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The software is basically user friendly although not entirely. We usually have no trouble getting help from tech support.

Cons: I find that making changes to existing billing templates is no so user friendly. Even the techs had issues with the changes. I prefer not to call a tech every time I want to make a change to our invoice. It would be nice to have that change back to a more user friendly system similar to "Amicus Small Firm Accounting".

Review of Amicus Attorney

Jul 26, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Setting up files, attaching contacts and email to files and adding appointments to the calendar is easy. The client portal is very helpful keeping in contact with clients and letting them know what is going on with their case.

Cons: You are not able to add multiple categories to documents; you cannot create a word document within the program; revising a document and saving is complicated - you have to save to your desktop and then save to case program - need to be able to directly save document into program.

Overall: This program is replacing another case management program. The transition has been simple and not complicated.

Good software functionality, general ease of use. Some issues with getting technical issues fixed

Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Excellent functionality and relatively easy to use. Responsive support on most issues. See below for detailed comments.

Cons: WE had long standing issues with Amicus-Outlook link that were not solved. Finally developed our own workaround via Google calendar link. This fix should have been noted and offered months before. While support staff was friendly and responsive, did not feel their engineering back-up was helping enough.

Customer Support is atrocious. You're better off switching platforms than attempting to call

Jan 30, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: I had used this software at a previous office and liked the features for file management, document management, time keeping and billing.

Cons: The new management company / owner. We've even tried adding features (that we have to pay for), and over a year later we still haven't been contacted to install it, despite numerous follow ups. It's a joke. Now we're just waiting for our contract to expire so we can move on.

Good product. However, the amicus anywhere suddenly stopped working.

Jan 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Calendaring features are great. Also like how all features are integrated, e.g. I can go to a case and see what calendar events are listed, and can see an event in the calendar and be able to go right to that case.

Cons: The text is too small. Hard to see. Bought a bigger monitor, but didn't help. Just put more small text on the screen. Also, wish I could sync calendar to my iPhone.

Overall: Not missing hearings.

Amicus generally serves its purpose

Feb 05, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Amicus is relatively easy to use and it serves a lot of functions. I also like that it is networked so that everyone in my firm knows about appointments and to do's for the attorneys.

Cons: I am incredulous that with the current version of Amicus that we are using we can no longer sync our calendars and contacts with our iPhones. We could perform that function with the older version we were using.

I would have given a higher rating, but we're still working out the kinks in the new version.

Jan 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love that everything is in one place, and that it integrates smoothly with our accounting software.

Cons: Right now we are dealing with a lot of glitches. I think its because of the upgrade. We are trying to.smooth some things out. Once its all done, I think it will be a lot better.

Overall: Its a great program. It keeps all of our data, communications and forms in one place. For the most part, it's very user friendly and easy to use.

Terrible technical support and customer service. Product is complicated and not user friendly.

Apr 16, 2018
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Nothing is the short answer. It is complicated, uses different terms for same work area, not as user friendly as the former company which was a great calendar system. So is there a Pro, not at all.

Great product, dreadful support

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Excellent law office case management program.

Cons: The customer support is dismally bad.

Overall: I have used Amicus Attorney for over 25 years. The recent requirement that users change from Amicus Small Firm to Amicus Premium did provide my office with a better product. But the service from the support team is disorganized, the techs are not sufficiently skilled and I continue to have problems with email and billing following an upgrade/install in December 2016.

Solid product but limited and antiquated.

Feb 02, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: I like the fact that the software integrated with our document management system, Worldox, and that it kept us much more organized.

Cons: I did not enjoy the fact that it had not moved to being web-based. The only "web" option was their sell of cloud-based pc's.

Overall: It kept us much more organized than our previous software and made access to our documents on any given file easily accessible.

Worst Program I've Ever Used

Aug 13, 2018
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: The interface is good. However, since converting to an online product, they clearly have not invested the resources necessary to provide a functioning product.

Cons: Everything, except its interface. I frequently have to call or email customer support because of its dysfun

Overall: My overall experience has been terrible. I highly recommend that you look for a different product.

Capterra-loader

We support networks that are leaving this software

Sep 14, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Value for Money

Pros: We liked that it was not TimeSlips! (A joke) we liked that it works with QB/has remote access built in and so forth but that is when it works.

Cons: The support staff is touch and go.. sometimes you get a wizard that has to go into SQL and switch out something othertimes you get people that keep remoting in but nothing seems to happen. We hear tons of frustration from our clients (Boston law firms) who were the ones that selected the software based on other firms recommending it.. but that was before. A lot of folks are leaving.

Overall: It was wonderful at first.. like all marriages but the honeymoon is over.

Seriously though guys, you were killing it but now two large labor law firms in Boston are already switching and i am sure we will hear of more.

Good software. Works well especially for a small firm.

Jan 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Simple to use and I love the integration between Outlook and Quickbooks for the billing side. The ability to create new files is very easy.

Cons: It can be a bit buggy. The documents feature is not very useful. I wish you could create custom email forms - especially a custom subject line for emails generated from Amicus.

Overall: Makes my practice very easy to run.

Very good format.

Jan 30, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Keeps entire office using same format for calendaring, billing and most other matters. We are able to view all our calendars to know who is available and when. Also tracks vacations and time off

Cons: Integration with Outlook and number of clicks to complete tasks. For example, sending an email, tagging the email and then billing to email.

Amicus Cloud is pie in the sky

Nov 18, 2014
1/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I had the desktop version 15 years ago and LOVED it. I recently reopened my practice and opted for the cloud version.

PRO: moderately reliable. Customer service guy is nice and generally responsive. Easy to use.



CON: only moderately reliable and way to expensive for slow speed. Task and appointment integration is not what I need. No way to schedule tasks, other than for the day you want, not the hour you set aside to do them, unless you schedule an appointment. Cannot print the calendar, not the day, or week, or anything. NO print option for the calendar.

In their defense, their marketing material does clearly say that if you want speed, then the desk top version is better for you.

OVERALL IMPRESSION: If I had to guess, I would say they are either using customers to beta test the product or they are reluctant to dedicate the server space needed to accommodate the demand. Painfully slow page change time, especially related to managing emails and doing email time entries. Composing an email is occasionally whacky, throwing me to the very bottom of the page, under the signature and privacy notice, every time I hit the return key for a new paragraph. Also, although the email screen has a Print feature, it returns only a blank page. I spend a lot of time waiting for the spinny thing to stop and my legal assistant is frequently asking me, "Have you saved that?!" when I am composing a detailed email. Frequently cannot access the system, especially in the evening, such as now, when I am trying to work late to actually get something done.

Functional Legal Database Program

Jan 30, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It has everything in one - calendar, files, document management, etc. to help manage your practice and store data in one location

Overall: Helps keep track of time, calendar and files, which is a great feature

There are always bugs or fixes with certain features that need improvement and on occasion the program behaves bizarrely; however, Amicus support has always resolved those issues.

I could not practice law without Amicus Attorney

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the ability to access nearly a twenty year history of cases easily and effectively. The interface is intuitive and extremely easy to use.

Cons: I wish that there were more free updates to the software. With so many changes in the tech industry I don't want to have to buy a new program every few years.

Overall: Excellent case management

Horrible absolutely horrible support

Sep 14, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The calendar is user friendly and being able to function through it is okay.

Cons: manual is so outdated you can't use it to support anything so they refuse to assist you in anything unless you purchase their support package, but yet when you have the support package, you can't get them to support their own software. Utterly absurd

I've been using Amicus Attorney for 20 years, in both a multi-attorney setting and in solo-practice.

Feb 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It keeps my files, contacts, calendar and communications wonderfully organized. The interface is easy to use.

Cons: I wish it had a more robust accounting feature built in (I synchronize with PC Law). And I wish it could synchronize directly with my Android phone rather than having to use Outlook as an intermediary.

Overall: Organization!

My experience is based off the Small Firm Classic version.

Jan 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use. Easy organization of contact information for each file. Convenient way to document activities on a file which also allows an efficient method of tracking time.

Cons: The version I use has been replaced by a new version which is available only on a monthly subscription fee which is a disincentive to upgrading.

Very poorly engineered and supported product.

Feb 02, 2018
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Weak supplier support for a highly - non integrative application. Is old technology.

Does NOT play well with others ie: accounting application.

Uninformed tech support does not know how to resolve.

Known issues not corrected.

Overall: Product fails and crashes on a weekly or more basis due to weak interface capabilities

Expense license cost per timekeeper.

Earlier non-subscription version very useful, decent value for cost.

Jan 30, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Extremely useful for legal case-management. Non-subscription versions were a decent value for their cost.

Cons: Current versions require subscription, which I will not do. (I do not rent software; I buy it.) Earlier non-subscription versions had some bugs ("Windows validation" errors, fritzy interconnection with Outlook).

It has not been great. Numerous issues.

Jan 30, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: When it works properly the ease of sending and saving emails to a file and the calendar. However this new program has yet to work properly.

Cons: Still is not working to its potential. Support is not always helpful and the online Amicus Knowledgeable Base does not help for our issues we are experiencing.

Good concept; slow, slow, slow, slow execution. Afternoon speed is particularly bad.

Jan 30, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: As a sole practitioner, I like the organization and the ability to track time. I like the system of keeping contacts with matters

Cons: I typically have to use MS Outlook if I want to find an email more than several months old. No support to speak of. Slow

Overall: I like the organization but the speed is very frustrating

Love it when it works. Hate it when it shuts down. When it is down, the office shuts down.

Feb 02, 2018
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Connectivity to email and billing. Comprehensive program, easy to use. Love the integration of the various parts of the program.

Cons: When the system shuts down. It shuts down approximately once a week. It could be an hour or all day. We are paralyzed when it happens.

Overall: Help a great deal with practice.

Good overall, frustrating implementing changes, over the phone help service is ineffectual.

Jan 30, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Organization of Amicus is good as well as the BF system. Lots of information can be put into the file if need be.

Cons: Not easily customizable. Take s a lot of time to re-do Generate Documents or the system can get bogged down and it is slow when trying to mark off tasks or enter events.

Amicus is the worst practice management software I have used.

Jan 30, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: It operates. I cannot really come up with anything else.If I could do it all over again, I would not purchase this software.

Cons: Not only was the software expensive upfront, the maintenance costs have jumped significantly with little support. The software is not user friendly.

The hub of our office.

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Interface is very intuitive and staff finds it easy to use. It synchronizes with with QuickBooks, our accounting system.

Cons: Customer support is lacking. We have had to rely on outside consultants to a great extent for synchronization issues and updates.

Overall: comprehensive case management.

Amicus feels clunky and crashes too frequently to be acceptable.

May 07, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Time sheets are generally easy enough to use. I also like that the monthly view projects your monthly/annual billable hour totals.

Cons: Frequent crashes; time sheets will open multiple timers at once, leading to time attributable to no files and/or time getting lost.

Really enjoy the many choices and information that we can add to a clients file

Feb 05, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I can email or call someone if I need any help. But I do use the Help button from time to time. And that helps me a whole lot

Cons: I get frustrated sometimes when it doesn't open properly in the morning. But we have a system to reboot it then it works well.

Software was good until Abacus bought it.

Jan 30, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Amicus case management was designed by Gavel and Gown for many years and worked well for a small to medium size firm. Gavel and Gown built great workflows and the system was a great system for many years.

Overall: Only wasted money sent to a corrupt company in Abacus.

I love the calendar and docketing features. That is all I use.

Jan 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The docketing and calendar features are both very helpful to me in organizing my practice and ensuring I capture my time.

Cons: There are issues with my Amicus calendar syncing with my iphone but aside from that I don't have anything negative to say about Amicus.

We have successfully used Amicus to manage our 12-atty law practice for nearly 20 years

Jan 30, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Good user interface; user customization to adapt to many areas of law practice; interface with TimeSlips; good interface with MS Word and Outlook

Cons: Frequent crashes; no longer supports telephone dialing; a few quirks that require user experience to handle

Great office management software

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Every user has the ability to view calendars/schedules and maintain client files. File sharing is very easy.

Cons: Charges associated with mobile access are an additional maintenance cost. Features should be included in purchased versions.

Overall: Time and client management

Not that great - we have switched to a different system

Jan 30, 2018
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: It rarely crashes and simple. the interface is older so it loads quickly. I also like that it is able to calendar things in Outlook.

Cons: It is not seamless, does not integrate with other research programs and does not have many bells and whistles

Overall: Not many.

Great interface. Easy to use.

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All necessary functionality in one screen. Integrates well with standard office suites. Collects necessary practice data in one location.

Cons: The online version can be sluggish. Even with fast internet there are times I have to wait on the program.

I see the potential benefits of this program but we've had too much difficulties with some features

Feb 02, 2018
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It has great features when they can be used. Unfortunately, we've never been able to make use of some of those features.

Cons: Difficulties with integration, file information hasn't always transferred and help was often no help at all.

Amicus Attorney is the best commercially available, comprehensive practice management suite.

Jan 30, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Amicus products offer what competitors don't, or where features are shared, Amicus offers the most user friendly and direct way of accessing the functionality that counsel and staff need on a daily basis to manage a practice - from a few files and one lawyer all the way up through busy firms.

Cons: While Amicus has clearly invested a great deal of effort into UX and has improved its usability by leaps and bounds over time, it, like its market segment competitors, lacks the smooth workflow you might otherwise be accustomed to in more mainstream software titles from the likes of Microsoft, Google, Adobe etc.

title

Sep 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Calendar, time records, contacts, and billing, all in one place.

Cons: The separation of time records from accounting and billing. Also, declined to continue when they wanted to charge me monthly.

Overall: I have used Amicus for over 20 years.

Amazing tracking files & time

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Tracking of incoming and out going documents. Tracking of time. Deadline tracker.

Overall: Easy to use and understand. Love the features like tracking of incoming and out going documents, tracking of time, deadline tracker, and working with other programs like Outlook.

Opinion

Sep 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like how easy it is to go between attorney and billing. I like that I can get a lot of information regarding the billing and prepare a bill right from the file

Cons: The reports. I have a hard time getting the financial information I need from the reports. I had more options in Amicus Accounting that I no longer have.

Overall: Pretty good. For the most part I'm happy with it.

Easy to Use and Modify

Sep 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The different features offered allow for maximum efficiency of time. Can generate a document with a few simple clicks.

Cons: So far, I've liked all the features offered with this software.

I do not feel it is very user friendly.

Feb 06, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: It does the job, I suppose.

Cons: Too many little quirks. Not user friendly. Features we don't need in our firm and what we do need to use is rarely accurate and usable.

so far it has been pleasant but could use a bit more features

Jan 30, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like that you are able to generate documents on amicus. I also love that customer service is quite helpful when I have a problem.

Cons: I don't like it when others are logged into a certain client's file I can't logged at the same time to make corrections or add additional information.

Overall: organization.