# Amicus Attorney Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Amicus Attorney the right Law Practice Management solution for you? Explore 199 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/80199/Amicus-Attorney/reviews --- Amicus Attorney 3.7 (199) [View alternatives](https://www.capterra.com/p/80199/Amicus-Attorney/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Amicus Attorney Ease of use 3.6 Customer Service 3.4 ## Pros and Cons in Reviews Intuitive and practical interface 79% positive reviews out of 33 Most reviewers find ease of use valuable, highlighting intuitive navigation and straightforward learning for daily tasks. Unreliable customer assistance 61% negative reviews out of 36 Most reviewers describe customer support as unhelpful, slow to respond, and often unable to resolve ongoing issues. High and inflexible costs 73% negative reviews out of 33 Most reviewers report pricing is excessive, with costly subscriptions, added fees, and limited payment flexibility. Frequent technical disruptions 77% negative reviews out of 26 Most reviewers indicate persistent bugs, system instability, and unresolved glitches disrupt workflow and daily operations. ## Showing most helpful reviews Showing 1-25 of 199 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anthony D. Attorney Used the software for: 2+ years ### "Good software that could be great" March 20, 2018 4.0 Paperless offices require careful organization and this program provides a good platform. It is a little pricey, but their customer support is great. Pros The interface is well designed, it does a good job of maintaining data integrity. I feel that it does allow me to keep fairly organized, and it is helpful as far answering the phone and being able to get right on top of things, it is great. The sync with Outlook works most of the time, and it does a nice job with duplicates. The time keeping seems to catch almost everything, but needs improvement. Cons There are two possible setups, I think I chose the wrong one for my situation. If you have a "split" setup then unless you are on your network, you cannot do a lot of necessary things --such as generate documents, The handy tool that pulls up all your documents that you will need at trial, you guessed it. Finally, there are things that should be easier to do, such as copy complete tables of data. Review Source Hector P. Attorney Used the software for: 2+ years ### "Amicus Attorney was my first legal management software. We both started together almost 40 yrs ago. " January 30, 2018 5.0 Pros Permits me to practice law. Amicus is easy to use and very intuitive. It's just clicking away, and getting things done. Now, I can be anywhere and use it from my tablet or a laptop computer if I am out of town Cons I was never able to incorporate Amicus' billing software so I continued to use Timeslips, and both work well together. Now that Timeslips is getting expensive, I may give their billing software another try. Perhaps now it is intuitive as Amicus Attorney. Review Source HS Haley S. Legal Secretary Legal Services Used the software for: 2+ years ### "Pretty Good Product" June 15, 2023 3.0 My experience with Amicus has been good and I've never had any real issues with it. Pros The ease of use is the best thing about the product. Cons The look of the program seems a bit outdated. Also the formatting of the invoices when you print them is a weird. Review Source Response from CARET August 2, 2023 Hi Haley, thank you for taking the time to leave your review. We appreciate your feedback and are thrilled to hear that our platform has been easy for your firm to use. LC Laurie C. Paralegal/IT/Full-Charge Bookkeeper Used the software for: 2+ years ### "For our purposes, this software does everything that most the firm members expect of it." July 24, 2018 4.0 Pros The calendaring feature works as expected, and all members associated with that event are able to see the event on their calendar and make any changes or updates to it, as necessary. The telephone feature works, even if you don't have your phone system connected to your computer, as it allows you to make notes and keep track of your billable time. The time entry assistant is really nice, as it allows you to identify items in your day that you may have overlooked for billing purposes. Cons Does not integrate as seamlessly with WordPerfect as I had hoped, an does not lend itself to some email providers other than outlook. Review Source Amber K. Paralegal Used the software for: Less than 6 months ### "Good for Small Law Firms" June 28, 2018 4.0 Pros The ability to track the time of anything you do in the app. Whether you're marking that you completed a task, sending an email, making a phone call, etc., as long as you're tracking it in Amicus, you can put in a time entry for it. Cons Because it's online-based, we've often had connectivity issues. Because we use Amicus all day, everyday, if we can't access it, it's a huge problem for the business. Review Source Gregory S. Partner Used the software for: 2+ years ### "Tech support is slow and usually never calls back" February 7, 2018 3.0 Pros I like the overall software. However, for the cost, the accounting side is lacking, and the tech support is horrible. For the price of this software, I expect more. Cons The cost and the tech support. If you are going to double the cost of the software, you should at least have good tech support. The last couple of times I have called in I was told my issue needed advanced technical support. I have still not had a call back, even though I was promised a call back in 24 hours. I have had to hire an outside consultant at my expense to fix this problem. I have difficulty justifying paying a monthly subscription fee for this horrible support. I would love an answer to this, but when I ask on tech support calls they have no response. Review Source RMW Richard M. W. Principal Solicitor Law Practice Used the software for: 2+ years ### "Amicus Critique" September 14, 2018 3.0 I have used various versions of Amicus continuously since 1999. When it works it is very good. The program kind of reminds me of the General Motors cars that my parents used to buy. Every car had it issues. GM always promised that next year's care would be trouble free and better than ever. But it never happened. I keep Amicus because there is to my knowledge nothing better in marketplace and because the cost of replacement is probably not justified. However the Amicus program that I use is still very flawed. Pros I like it because it organizes me. It is easy to use (when it works) and very logical. Cons I am unhappy with the many flaws and quirks of the system. If you buy it you will have to become best friends with a really smart computer geek who will be able to sort out the many idiosyncrasies of the system. It crashes routinely. I am happy that I pay my computer technician a fixed monthly fee because otherwise I would be in financial trouble. Review Source Christopher V. Owner, Central Square Technologies, Inc. Information Technology and Services Used the software for: 2+ years ### "We support networks that are leaving this software" September 14, 2018 2.0 It was wonderful at first.. like all marriages but the honeymoon is over. Seriously though guys, you were killing it but now two large labor law firms in Boston are already switching and i am sure we will hear of more. Pros We liked that it was not TimeSlips! (A joke) we liked that it works with QB/has remote access built in and so forth but that is when it works. Cons The support staff is touch and go.. sometimes you get a wizard that has to go into SQL and switch out something othertimes you get people that keep remoting in but nothing seems to happen. We hear tons of frustration from our clients (Boston law firms) who were the ones that selected the software based on other firms recommending it.. but that was before. A lot of folks are leaving. Review Source RF Raymond F. Attorney Law Practice Used the software for: 2+ years ### "Poor Support" February 12, 2019 3.0 I was a big supporter of Amicus Attorney and referred several local firms to them. Their support staff was great. Ever since the merger with Abacus, the support quality has dropped significantly. I'm so fed up with them that I'm going to switch to a new case management program when my current Amicus contract is up. Pros It was a good, easy to use program with excellent support. Cons The support is now terrible. The support staff has limited knowledge of the program, which has become buggy since the merger with Abacus. They are quick to refer matters to the "next level" support person who will call you back. But they don't call you back. You have to keep calling them. Review Source Rafat S. Corporate Communications Manager Legal Services Used the software for: Less than 6 months ### "Simple yet multi-faceted interface for case management" March 31, 2020 4.0 Many legal associates (of our firm) used this and brought us on-board. It was a good way to handle the scale of operations, cases and billing information without getting too complicated. Pros The simple billing, case and time management functionality is a winner. It's also a decent document tracking and management tool. Cons The support isn't up to the mark. It varies in the depth and quality of integrations. It might work great with one tool but not so much with another. Review Source MJ Mark J. Attorney Law Practice Used the software for: 2+ years ### "A great program getting better" March 26, 2020 5.0 Amicus has assisted me organize my practice for over 25 years. The integration with the Billing program, Quickbooks and the APX credit card payment acceptance program is a convenient timesaver, very much appreciated. Pros The program's visual layout, divided into files and calendar, is easy to understand, easy to use and easy to teach new users to use. The program allows people, events, and documents to be easily associated with files and integrates with Outlook so that emails with their attachment can be retained, tracked and reviewed. Cons The program's file tab includes an events tab which focus solely on the attorney and staff actions and events. No way exists to track the primary events in a litigation or transactional matter without being inundated with every timeslip and calender event on the case. As a result, the diamonds get lost in the overwhelming minutia and the events tab rarely gets used. Additionally, my firm's primary focus, even before tracking any time or events, is the client and the events that are contained in their story. THE PROGRAM HAS NO MEANS TO SEGREGATE AND TRACK EVENTS IMPORTANT TO THE CLIENT'S CASE FACTS WITHOUT GETTING EVERY TIMESLIP AND EVENT ASSOCIATED WITH THE CASE. Again the diamonds get lost in the overwhelming minutia and the events tab rarely gets used. It would seem that the program could have user designated tabs to track client, not attorney, case facts, court appearances, depositions, and key events to close the transaction or case without having to sift through endless timeslips and events. Documents can be tracked by case type however to change the selection of document types, the documents associated with that particular case type must be modified. From a users point of view it would be more beneficial if document types could be designated from a modifiable pull down menu. For example, documents filed with the court could be identified as pleadings but as the case progress the documents could be identified with motion 1, motion 2 and motion 3 by the user. Reason for choosing Amicus Attorney Amicus' integration with billing, Quickbooks and APX. The would be sweet if Amicus would integrate with Dropbox, One Drive or similar program to provide multi user access to the documents. Review Source DL David L. Owner Legal Services Used the software for: 2+ years ### "Amicus - Intuitive without Obtrusiveness!" July 26, 2016 5.0 The practice of law at any level is a business. As such the bottom line must always be considered. Amicus has saved money for the firm and has also made money for my practice. It has saved money by being so efficient that I have reduced staff. I no longer need a file clerk or an assistant to take time to organize my time, calendar, and tasks. Amicus does all those things automatically. Amicus has made money for the firm by automatically and efficiently creating time records and bills. Pros Amicus has allowed my firm to be at the forefront of our industry by enabling us to be completely paperless and meet the Federal and State efiling requirements. The automated document control features saves time by allowing us to skip the scan, save, move, paste, and name, routine of saving documents to locations where they can be found. Amicus does all those steps automatically, and in addition, has the capability of allowing you to preview documents in the Amicus file without even having to open them! The customization features allow you to make Amicus look and do the way you want tasks done. You do not have to conform to it, Amicus will conform to you. The creation of timeslips and billing will shock you in its ability to capture all your time. Reviewing and editing time entries is fast and easy. The publishing them to a bill is seamless and fast. The ability to preview and edit bills is efficient as well. And of course, you can customize your billing templates to make your bills look the way you want. The Client Portal is another firm saving feature. It allows you to give access to Clients to view documents, events, messages, that you select. I view it as a malpractice insurance feature! All communication is open to the Client. They can view their documents, their appointments, and can message you. It totally eliminates the complaint that, "I can't reach my lawyer." Everything is there for them to see. And again, only what you allow. Cons Amicus is a really great product. Little issues such as the Client Portal is a little finicky can be improved. It is a new feature and needs to allow Clients the ability to reset their password and to log on easier. Review Source DS Dan S. Lawyer Law Practice Used the software for: 2+ years ### "Dan's Ideas" July 14, 2020 3.0 Moderate. I loved Credenza. I use Amicus because it it is the least bad of the server-based options. I have often thought of retiring from law and working on a program that actually works the way lawyers do. The number one issue is the inability to have a workflow overview. Pros Easy to keep track of client info and who is who on the file, plus scheduling events Cons 1\. Document management sucks. I am sure that I am not the only person who keeps all documents organized in Windows subfolders. We should be abler to access and manage documents seamlessly and use that functionality in Portal. 2. Inability to create a workflow overview: we need to see status of file at a glance. The Chronology function is too cumbersome and is only chronological: not theme/category-organized. It does not tell us what is really going on in the file 3. Email integration almost never works well: multiple duplicate copiers for all recipients and not easily searchable. 4. Inability to immediately create letters to a contact ("person") on a file using firm letterhead. This should be a no-brainer but even your seminars can't teach us that. 5. Server version constantly crashing and freezing, meaning that all notes on the desktop are lost. 6. Notes are really hard to work with: impossible to reply to a sticky in a way that keeps a chain going and shows to whom the sticky was sent. 7. The custom pages function is really primitive Reason for choosing Amicus Attorney Recommendation from a consultant Review Source GT Glen T. Principal Attorney Law Practice Used the software for: 2+ years ### "Too Many Technical Issues" August 10, 2022 3.0 At the end of the day, a legal practice system, even with all of the features I genuinely like, is no good if it is not working. Unlike some other reviewers' experience, the tech support is decent but no one wants to spend their time contacting the vendor to fix bug after bug after bug. Bottom line: we have had to migrate out of Amicus to a more reliable platform. Pros I have been using Amicus for my law practice for the last 5 years and its predecessor for years prior. It has one of the best, intuitive interfaces (and I have tried several). It is reasonably flexible and customizable. It has one of the best, native document generation modules in terms of features. It is a very decent, all in one law firm solution and priced at the same for other, less robust platforms. The client portal is handy as well. Cons Amicus suffers from the bane of software development: it has become a spaghetti of code that seemingly generates glitch after glitch and crash after crash as Amicus has added more features to keep up with the competition. My sense is that Amicus has been trying to add on to a code that just can't support all the features, so it is unacceptably unstable. Reason for choosing Amicus Attorney At the time these other platforms did not have the features -- they had not matured. Now we are moving to MyCase as the best mix of features and pricing. MyCase has subpar doc generation, but they are trying to remedy that, at least. Review Source HW Heather W. Paralegal Legal Services Used the software for: 2+ years ### "Great Client Management Software" January 15, 2019 5.0 Even despite the update issues, I think this is a great program and is extremely helpful in managing client files. Pros The best feature of this program is that it links all information to the client file. You click on the client's file and you can look up all timesheets, communications, appointments, events, tasks, deadlines, etc. This is an invaluable tool in the legal field! Cons The main complaint I have about this software is that it requires periodic updates which is fine in and of itself, but it is a huge process to update. Customer service gave me an instruction sheet on how to update the software and stated they do not help with the update. When I reviewed the instructions, they were only something an IT person could do. We are a small firm and I'm the one who does the computer work. I would say I'm fairly knowledgeable when it comes to computers, but the upgrades are extremely technical and definitely require IT. They did eventually do the updates for us after we called and complained and asked how they thought regular office people (not IT) could get through the instructions. This was my biggest issue with them. Review Source Response from CARET January 21, 2019 Dear Heather, Thank you so much for taking the time to review Amicus Attorney. Here are AbacusNext, providing quality products is very important to us, so we're very glad to hear we're delivering on that promise. Would it be okay with you if we post your review on our website? Feel free to reach out if you're interested in being part of a case study. All the best, Katie Ternes Marketing Coordinator AbacusNext (858) 882-4882 RM Richard M. Attorney at Law Law Practice Used the software for: 2+ years ### "Updates usually break things and do not fix things. A part I used over a decade ago still not fixed" May 19, 2020 3.0 Overall it is okay. I have not changed to another program due to the disruption and cost involved however, I am not sure I would but this product if just entering the market. Pros It helps keep everything in on place on a file and client making it easier to find. It is helpful in tracking your time so you can accurately bill your clients. It is good fro conflict checks which can be done in a minute or less if you keep information current. As with any product it depends upon you to keep the information correct and up to date. Cons Since being bought out by Abacus the tech support has dropped. Most issues my be upgraded as the person answering the telephone is doing nothing more than searching database as you can here them typing. When they do an update it generally does nothing but appearance changes while causing other features not to work. It also causes other prormas like Quickbooks to break. Reason for choosing Amicus Attorney At the time it was more user friendly. Review Source MM Martha M. Financial Manager Law Practice Used the software for: 2+ years ### "Amicus Attorney " January 3, 2020 4.0 We ended up switch because we found our company was not using everything offered by Amicus and the frustrations of the staff with it transferring information into QuickBooks. Pros Opening files in Amicus Attorney and keeping notes in a center location was a great feature to keep the files organized. Cons Amicus Attorney often found trouble transferring information to QuickBooks whether it was due to updates with Amicus or with QuickBooks. I also found the support often took days to return calls to help with an issue or sometime would not call back. Review Source Response from CARET January 10, 2020 Dear Martha, Thank you for taking the time to review Amicus Attorney. We value your feedback as we're always striving to improve in every area. We're glad you found the file and note features useful, but are sorry to hear that your support experience was less than ideal. We take pride in the many integrations we offer, and will look into the QuickBooks sync. All the best, The team at AbacusNext SK Steve K. Owner Law Practice Used the software for: 2+ years ### "Amicus is a bit Old School" July 12, 2023 3.0 It wasn't great. They promised upgrades but never delivered. The company sold four times during our seven years. It got expensive over the seven years. Pros It was pretty easy to set up and there weren't alot of upfront costs. In our early days, it was beneficial. Cons Customer service was scarce and often wasn't able to resolve our issues. Review Source Response from CARET August 2, 2023 Hi Steve, we're very sorry to hear that your experience with Amicus Attorney did not live up to your expectations. We will be sure to pass along this feedback to our team and use it to continuously improve our services. SR Sarah R. Attorney Law Practice Used the software for: 2+ years ### "Was a good product before purchased by Abacus " March 17, 2020 3.0 We are just waiting out our contract to leave. The billing problem described above makes the program absolutely unusable. Pros The layout is attractive, and it has a lot of features and reports that are useful. It integrates fairly well with Quickbooks. Cons This was a good product before Abacus purchased it. Now they don't support it and it has terrible glitches they don't know how to fix that make it nearly unusable. Our billing software requires INDIVIDUAL printing for each bill now - hundreds of clients each month - taking up dozens of hours of staffing time to get bills out. Each month. They have offered no solutions. There are other issues, but that is the worst one. Also determining current balances is challenging, and the program messaging function is poor. Review Source KB KENT B. Attorney Law Practice Used the software for: 2+ years ### "Needs some work......" July 20, 2020 3.0 Honestly, the prior Amicus program was much better than the online version. But I am making this one work. Pros I like that I can have all of my Clients and cases easily accessible. Cons The mobile app leaves a LOT to be desired. After a couple of years of use, I still can't see a calendar on my app or transfer my calendar to Outlook. I have also asked that the new company develop the ability to print a "NEW MATTER REPORT" like the old Amicus had. I received an email quite some time ago indicating that they had accepted my suggestion but this program still does not have that ability to my knowledge. Reason for choosing Amicus Attorney I was familiar with the version of Amicus that I had before (computer based) and really liked it. This one has been a little disappointing but I am making it work. Review Source BS Brad S. Attorney Used the software for: 2+ years ### "Not happy with support- there is none!" January 30, 2018 4.0 Pros Works well for what I need it to do. I can keep track of time and clients, it sends out reminders and helps me stay on top of what I am doing. Even though the program works, I am not happy with the service. Cons Company sold me on the 2016 small firm update, then cancelled the software a few months later and went to a cloud format only. I don't need that format and the company has stopped supporting the 2016 version. I have a problem I can't fix and they won't back up their product. They knew they were going to the cloud only, yet still sold me on an update I would not have support for. Now I am stuck with a program that I need assistance on, and no one will help. I feel abandoned by them. I bought the program because they worked with Apple, then they stopped doing that and forced me to buy a Parallels program just to keep using Amicus. If I had to do it all over again, I would not purchase Amicus. The support is terrible. Review Source SN Serin N. Managing Member Used the software for: 2+ years ### "Overall, Amicus does what I need it to at a price point that is reasonable for my solo practice. " January 30, 2018 4.0 Pros I like the overall management capabilities and ability to keep track of time and bill. Although I have not used it yet, I like the client portal idea and ability to accept payments. Cons The email system is inconsistent. Sometimes, cutting and pasting into a message will disrupt the formatting of the email and often times, different fonts are used in the final message even though the message you are writing - those inconsistencies do not show up. Oftentimes, the server is slow and cannot send the message or loses the message and you have to start all over - this is the worst. I often have to reload Amicus because it gets "stuck" on a page and cannot move forward. I wish the phone app was more functional. Review Source ME Michael E. Paralegal Legal Services Used the software for: 1-2 years ### "Amicus Attorney Software" July 29, 2019 4.0 Pros The ability to integrate your emails, calendar, reminders, and case load all in one is what sets amicus apart. Whenever I have had a problem the support team has acted promptly and efficiently. Very courteously as well. Cons Many of the features take to much time to set up. As a small firm, we do not have a separate IT department and simply cannot deploy amicus to its full potential. Also, I have seen staff become overwhelmed with the software. Training can be tedious. Review Source Response from CARET August 1, 2019 Dear Michael, Thank you for taking the time to review Amicus Attorney. We're glad to hear you're enjoying the integrations! It's also good to hear our support team acted quickly and professionally to resolve the issue. Please feel free to reach out to our team so we can help you make the most of your investment. Thank you for your patronage; we look forward to being of service for many years to come. Warmly, Katie Ternes Marketing Coordinator AbacusNext (858) 882-4882 AB Anna B. Firm Administrator Legal Services Used the software for: 2+ years ### "It's only as good as the users" October 10, 2019 3.0 Amicus Attorney is capable of being a one stop shop when it comes to case management, but your users have to be trainable properly and they actually have to use the program accordingly for this to be true. Pros Amicus Attorney is a very robust case management program with tons of beneficial features. It has the ability to streamline repetitive tasks and entries. Cons We deployed Amicus Attorney almost twenty (20) years ago. A lot has change over the years, some good, some bad. The decline in tech support has been the most unfavorable change. Review Source VR Verified Reviewer Managing Counsel Used the software for: 2+ years ### "The hub of our office." February 2, 2018 5.0 comprehensive case management. Pros Interface is very intuitive and staff finds it easy to use. It synchronizes with with QuickBooks, our accounting system. Cons Customer support is lacking. We have had to rely on outside consultants to a great extent for synchronization issues and updates. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.