# Amicus Attorney Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Amicus Attorney the right Law Practice Management solution for you? Explore 199 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/80199/Amicus-Attorney/reviews --- Amicus Attorney 3.7 (199) [View alternatives](https://www.capterra.com/p/80199/Amicus-Attorney/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Amicus Attorney Ease of use 3.6 Customer Service 3.4 ## Pros and Cons in Reviews Doreen T MangerLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Overall, this product is very good; it's easy to use and allows you to create templates and generate documents.“ September 15, 2024 HS Haley S Legal SecretaryLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “Also the formatting of the invoices when you print them is a weird.“ June 15, 2023 BP Barbara P Paralegal Office ManagerLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “It was easy to deploy in the two small firms that I worked for, and worked well“ April 7, 2025 SC Sharon C Attorney/ OwnerLaw Practice, Self-employedUsed the software for: 6-12 months. “Now that they have all gone this route, there are few (if any) good and AFFORDABLE case management solutions for very small firms.“ April 25, 2023 GT Glen T Principal AttorneyLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “It has one of the best, native document generation modules in terms of features. “ August 10, 2022 AV Aneta V Law ClerkLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “It was not simple to use, it was hard to manage“ June 28, 2023 GT Glen T Principal AttorneyLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “It has one of the best, intuitive interfaces (and I have tried several). “ August 10, 2022 DL David L PresidentLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “I was disappointed when Amicus discontinued servicing our product in favor of a web-based product solely.“ September 21, 2022 ## Showing most helpful reviews Showing 1-25 of 199 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeremy K. Legal Assistant Legal Services Used the software for: 2+ years ### "An Aging Software" January 30, 2019 4.0 Overall, Amicus is a solid case management software, but given their choice to switch to a model that does not truly have their customer's best interests in mind, it was simply not a software we could continue to use or support. Pros I have used this software for over two years at the law firm I work for. Ultimately, the software does everything we need it to do and them some: track case development, client information, time spent, etc. The software served its purpose well and has kept our firm organized and up to speed with all our cases. Cons While we have a large database of clients and still depend upon Amicus day-to-day for our older cases, we ultimately made the switch for other case management software a year ago, for one sole reason. Price. While Abacus decided to go the route of so many other similar products and only offer a subscription-based model, this was not something that ultimately suited our needs, and we had to cut ties. Review Source Response from CARET February 5, 2019 Dear Jeremy, Thank you so much for taking the time to review Amicus Attorney. We're so glad the software meets your needs. While we're sad to hear your firm switched to another case management system, we want you to know we're committed to providing our clients with exceptional value. Please feel free to reach out with any additional comments. Warmly, Katie Ternes Marketing Coordinator AbacusNext (858) 882-4882 Anthony D. Attorney Used the software for: 2+ years ### "Good software that could be great" March 20, 2018 4.0 Paperless offices require careful organization and this program provides a good platform. It is a little pricey, but their customer support is great. Pros The interface is well designed, it does a good job of maintaining data integrity. I feel that it does allow me to keep fairly organized, and it is helpful as far answering the phone and being able to get right on top of things, it is great. The sync with Outlook works most of the time, and it does a nice job with duplicates. The time keeping seems to catch almost everything, but needs improvement. Cons There are two possible setups, I think I chose the wrong one for my situation. If you have a "split" setup then unless you are on your network, you cannot do a lot of necessary things --such as generate documents, The handy tool that pulls up all your documents that you will need at trial, you guessed it. Finally, there are things that should be easier to do, such as copy complete tables of data. Review Source HS Haley S. Legal Secretary Legal Services Used the software for: 2+ years ### "Pretty Good Product" June 15, 2023 3.0 My experience with Amicus has been good and I've never had any real issues with it. Pros The ease of use is the best thing about the product. Cons The look of the program seems a bit outdated. Also the formatting of the invoices when you print them is a weird. Review Source Response from CARET August 2, 2023 Hi Haley, thank you for taking the time to leave your review. We appreciate your feedback and are thrilled to hear that our platform has been easy for your firm to use. Hector P. Attorney Used the software for: 2+ years ### "Amicus Attorney was my first legal management software. We both started together almost 40 yrs ago. " January 30, 2018 5.0 Pros Permits me to practice law. Amicus is easy to use and very intuitive. It's just clicking away, and getting things done. Now, I can be anywhere and use it from my tablet or a laptop computer if I am out of town Cons I was never able to incorporate Amicus' billing software so I continued to use Timeslips, and both work well together. Now that Timeslips is getting expensive, I may give their billing software another try. Perhaps now it is intuitive as Amicus Attorney. Review Source LC Laurie C. Paralegal/IT/Full-Charge Bookkeeper Used the software for: 2+ years ### "For our purposes, this software does everything that most the firm members expect of it." July 24, 2018 4.0 Pros The calendaring feature works as expected, and all members associated with that event are able to see the event on their calendar and make any changes or updates to it, as necessary. The telephone feature works, even if you don't have your phone system connected to your computer, as it allows you to make notes and keep track of your billable time. The time entry assistant is really nice, as it allows you to identify items in your day that you may have overlooked for billing purposes. Cons Does not integrate as seamlessly with WordPerfect as I had hoped, an does not lend itself to some email providers other than outlook. Review Source Gregory S. Partner Used the software for: 2+ years ### "Tech support is slow and usually never calls back" February 7, 2018 3.0 Pros I like the overall software. However, for the cost, the accounting side is lacking, and the tech support is horrible. For the price of this software, I expect more. Cons The cost and the tech support. If you are going to double the cost of the software, you should at least have good tech support. The last couple of times I have called in I was told my issue needed advanced technical support. I have still not had a call back, even though I was promised a call back in 24 hours. I have had to hire an outside consultant at my expense to fix this problem. I have difficulty justifying paying a monthly subscription fee for this horrible support. I would love an answer to this, but when I ask on tech support calls they have no response. Review Source RMW Richard M. W. Principal Solicitor Law Practice Used the software for: 2+ years ### "Amicus Critique" September 14, 2018 3.0 I have used various versions of Amicus continuously since 1999. When it works it is very good. The program kind of reminds me of the General Motors cars that my parents used to buy. Every car had it issues. GM always promised that next year's care would be trouble free and better than ever. But it never happened. I keep Amicus because there is to my knowledge nothing better in marketplace and because the cost of replacement is probably not justified. However the Amicus program that I use is still very flawed. Pros I like it because it organizes me. It is easy to use (when it works) and very logical. Cons I am unhappy with the many flaws and quirks of the system. If you buy it you will have to become best friends with a really smart computer geek who will be able to sort out the many idiosyncrasies of the system. It crashes routinely. I am happy that I pay my computer technician a fixed monthly fee because otherwise I would be in financial trouble. Review Source Christopher V. Owner, Central Square Technologies, Inc. Information Technology and Services Used the software for: 2+ years ### "We support networks that are leaving this software" September 14, 2018 2.0 It was wonderful at first.. like all marriages but the honeymoon is over. Seriously though guys, you were killing it but now two large labor law firms in Boston are already switching and i am sure we will hear of more. Pros We liked that it was not TimeSlips! (A joke) we liked that it works with QB/has remote access built in and so forth but that is when it works. Cons The support staff is touch and go.. sometimes you get a wizard that has to go into SQL and switch out something othertimes you get people that keep remoting in but nothing seems to happen. We hear tons of frustration from our clients (Boston law firms) who were the ones that selected the software based on other firms recommending it.. but that was before. A lot of folks are leaving. Review Source Amber K. Paralegal Used the software for: Less than 6 months ### "Good for Small Law Firms" June 28, 2018 4.0 Pros The ability to track the time of anything you do in the app. Whether you're marking that you completed a task, sending an email, making a phone call, etc., as long as you're tracking it in Amicus, you can put in a time entry for it. Cons Because it's online-based, we've often had connectivity issues. Because we use Amicus all day, everyday, if we can't access it, it's a huge problem for the business. Review Source Rafat S. Corporate Communications Manager Legal Services Used the software for: Less than 6 months ### "Simple yet multi-faceted interface for case management" March 31, 2020 4.0 Many legal associates (of our firm) used this and brought us on-board. It was a good way to handle the scale of operations, cases and billing information without getting too complicated. Pros The simple billing, case and time management functionality is a winner. It's also a decent document tracking and management tool. Cons The support isn't up to the mark. It varies in the depth and quality of integrations. It might work great with one tool but not so much with another. Review Source PS Peter S. Paralegal, RN, LNC Law Practice Used the software for: 2+ years ### "Our Recent Upgrade" July 22, 2020 4.0 Attorney Schaeffer and I chose Amicus Attorney for our firm many years ago when we went to a legal tech show and I think Amicus was first coming out. We have been through I don't know how many upgrades through the years. My favorite version we have used was the one for small firms. That was our last version. It was easy to use. It had a great look to the program when you opened it up like having a file cabinet. For someone like me with dyslexia it was much easier to view the client page. To me the old version was something Steve Jobs would look at and have approved. It had a good feel and look. I used to like showing it off to visiting attorneys because it was so cool. This new one is just a program. I like the way the documents open with this new upgrade when attached but other than that there is very little I like about this new one. It is a little more confusing to explain the process of inputting new clients. I write our policy and procedure book and I always want to make it so anyone could pick up the policy book and be able to use the program and put in a new client, attach documents, write letters, etc. Maybe it was just that I was used to the old program but there were things that made more sense with it when explaining the process. Pros Amicus always trys to make a product that is easy to use and learn which this product is. I really like the way it brings up the documents to be able to see them once they are attached to the file. It is also easy to put in notes about the document. I review the medical records and put notes on the file. Your tech people are always helpful and pleasant. Cons Unfortunately I have found many glitches with this upgrade that I do not like. One is when you are attaching a new person to the file you get choices from the contact list but there is no way to review the person to see if the address for that person is correct. We have doctors who work out of multiple locations. I asked someone at Amicus and they told me there was no way to do it. Our old Amicus program allowed us to do this. Another thing was if someone else has the file open I can not cut and paste from the custom pages area. I prepare depo billing while the attorney is preparing the client and if the attorney has the file open I can not cut and paste info from it. Also because most of us have older eyes we need the resolution made larger on our computers. This distorts the info on the people on the file. You can not see all the phone numbers or the e-mails. Another thing is there any way to make the program use fax numbers with out the ( ) on the area code number. We use ring central for computer faxing and it takes twice as long to try take the () out and put a hyphen in when copying and pasting into our outlook. Review Source JE Jackie E. Firm Administrator Law Practice Used the software for: 1-2 years ### "Much more clunky than we had hoped. Large learning curve. Making do for now." February 6, 2018 3.0 Pros TIME & MATTER MANAGEMENT: Timers and time entries are pretty simple. Knowing all people involved in a matter all in one place; engineers, judges, etc. is a great feature. Adding emails to a file is a good idea but time-consuming. Having all the data for a client in one place is good. BILLING: I like that the Billing and Attorney sides are separate. Billing and accepting payments works quite well. Amicus can do split billing which is important to us. The interface with Quickbooks is quirky but after 1.7 years of working with it we've figured out most of the issues and found workarounds. Reports can be downloaded to Excel which is vital to my managing the firm. Cons CONS: The end-user learning curve is huge and not intuitive which has led to a lot of attorneys entering time and not using Amicus for anything else. Text onscreen is exceptionally small, and for most users, problematic. The interface is not intuitive and takes a lot of trial and error to find the best ways to find what you want or report on the issue. We were lead to believe that the document management interface would work for us, but upon trial found out it would not work with our setup. So we're still dealing with Microsoft Explorer for managing documents, which is problematic. Overall our approval level with Amicus is likely only around 50%. There are so many features that we liked in the concept that has been difficult to get attorneys to do because the interface is not user-friendly. TIME & MATTER MANAGEMENT: Data for our conflict database did not translate well from our previous system so conflicts checks take too long. Adding emails or files to the matter is very clunky. Ticklers are quirky and hard to work in Outlook. Tickler Reports are too limited events with no date range, or date range but no file selection. Running tickers for only one matter is impossible. Need more filters. BILLING: Reports downloaded to Excel are impossible to use due to all the merged fields and lack of use of tables. We have to download Reports to CSV and spend time figuring out what the column headers actually are. I use the selection tools to view onscreen matters or time entries by Review Source EN Evan N. Forensic Psychologist Used the software for: 2+ years ### "Used to be the best in field -- but now there are many competitive choices." May 29, 2017 4.0 Pros Amicus Attorney Premium is a reliable product. Once it's up and running correctly, there are few bugs. It is a highly flexible program chock full of more options than anyone could ever use. I prefer to avoid the cloud, too much risk of privacy issues, so even though an in-house server is old school, I prefer it this way. MS Exchange sync which gets calendars and contacts to the cell phone is excellent since 2015, best it's been since the old days of synching to the Palm Pilot. While I am listing a number of cons below, this software is the center point of our practice. Cons Since this software was purchased by Abacus Corp in 2016, the price has gone up 75% -- what a sticker shock! IMHO, the tech support under the new owner is no better or worse. As for improvements to the product, the new owners seem to be focused only on selling their own add-on products --- the announcements tout how AA Premium now links to Abacus Product XYZ, but AA Premium has received any new features. They promised a cell phone app for remote access as part of the February update to AA 2017 and it still has not been released. They have added links to their add-on extra accounting and law products, but not updated any features of the core Amicus Attorney program. There is still no iPhone or Android app for remote access, one still has to use a browser on the cell phone to reach AmicusAnywhere. The process for writing SQL reports is complex! Also, the move from WordPerfect to Word (a necessary evil in today's world) meant losing the highly flexible document merge abilities of WordPerfect. I've been with AA since 2001; if Abacus doesn't produce new features, however, I will look to move my office to another product that seems more modern even at the risk of going to a web-based product when my two-year contract expires. Review Source TB Terry B. Chief Financial Officer Legal Services Used the software for: 2+ years ### "You don't get what you pay for." March 1, 2022 2.0 Awful experience. Felt like we were sold a lemon from a used car salesman who failed to recognize us when we brought the defective product back for repairs. Pros We are able to customize pages and add new fields to collect data. But data is worthless unless you can get it back out in a useable report, which this program cannot do without a degree from M.I.T. The support is slightly above average, but we were forced to contact them almost daily. Cons Too many to list. Program crashes DAILY! Not intuitive, huge learning curve. The quality control in awful and it is a certainty that any version upgrade will break a feature(s) that was repaired in prior versions. We DO NOT rely on the calendar since we found it is not accurate and never synchronizes with Outlook as promised, over, and over, and over. Since being forced into a subscription based model, we have found it is no longer cost effective. We opted to have a developer custom write a program for us with all of the same features provided by Amicus Attorney. Development to distribution and support, we will realize a 90% reduction in annual cost, but have a more robust program and better support. Review Source MS Michael S. Operations Manager Legal Services Used the software for: 2+ years ### "Do NOT work with AbacusNext - They only want to rip you off" January 10, 2022 1.0 Amicus Attorney was great before they got bought by AbacusNext. They only want to scam you and rip you off. Do not work with them. Pros Nothing. This product is awful it is why we switched to Clio Manage. Cons They lock you into a contract and even when you honor the term of the contract and send in written cancellation they kept charging our card. I had to change credit cards in order to get them to stop and do a charge back for past transactions. Review Source BP Bruce P. President Law Practice Used the software for: 2+ years ### "Used Amicus Attorney over 10 years" October 19, 2018 3.0 Pros Have small 1-2 attorney firm, used Premium. Lots of features, many of which I haven't used due to learning curve and pace of daily practice. As I have integrated QuickBooks and Outlook I have found it more useful, but doing this was tricky and frustrating. It was recommended by WSBA Law Practice Management staff over using Outlook alone for case management. The phone notes feature has proved very helpful and wasn't really available in Outlook when I first invested in the software. Technical support, once paid for the subscription, has been very good and responsive. I like that they take remote control and help quickly to solve problems. Cons I have reconsidered whether to keep Amicus many times; but once invested in such software, there is a high price to switch products. It has improved over the years. I don't use the Tasks feature the way it is designed, because it involves too much data input. I have modified a system that seems to work well enough and involves less data input but still tracks upcoming deadlines and target dates. Review Source DG D G. Associate Used the software for: ### "User interface is so unfriendly, it is offensive." January 10, 2015 1.0 Calendaring "features" are awful. You cannot get a list of deadlines for a particular matter ordered by the date the deadline occurs (it instead orders it by the date the program is set to remind you about the deadline - totally illogical). It claims to offer customizeable reports via SQL reporting, but you'll have to pay someone to figure out how to do this (I have SQL experience and still was not able to figure out how to get a simple report of deadline in a particular matter, ordered by the deadline date). When viewing your calendar for the week, you cannot distinguish between appointments and tasks. Outlook integration is a joke. You would think that Amicus's "to-dos" would map to Outlook's tasks, and that Amicus's appointments would map to Outlook calendar. They do not. CompuLaw integration is clunky - there is a pause every time you want to use it, as it queries another database before you have even told it what event you want to calendar. And it does not automatically specify party names with the associated dates, making CompuLaw calendar entries even more confusing. Worse, everything gets added as a task, even if there's really nothing to be done in connection with the event (sometimes you just want to know when something from the other side is due but no action is required). Staff hate using it, and avoid it, often preferring to calendar things manually, and thereby negating any benefits associated with CompuLaw integration. It appears to have its own idea for how to manage legal workflow. However, there are no online tutorials. To access any of the tutorials requires you to log out of the system and log in to a different tutorial implementation. The "reminders" feature is an interesting idea (you see a task on your to-do list for days preceding its deadline) but ends up being useless because the user interface is so clunky that no attorney in my firm actually relies on this (we just have our staff tell us what it says). Because the synchronization is not effective, there is no real mobile access. To use program, you must access via computer that is physically in office. Every time I start Amicus, the program changes my views in Outlook even though I do not have it set up to sychronize with Outlook. It tries to do too many things (law firm accounting, document management, calendaring, time entry, etc.) without doing any of them well. Review Source SK Steve K. Owner Law Practice Used the software for: 2+ years ### "Amicus is a bit Old School" July 12, 2023 3.0 It wasn't great. They promised upgrades but never delivered. The company sold four times during our seven years. It got expensive over the seven years. Pros It was pretty easy to set up and there weren't alot of upfront costs. In our early days, it was beneficial. Cons Customer service was scarce and often wasn't able to resolve our issues. Review Source Response from CARET August 2, 2023 Hi Steve, we're very sorry to hear that your experience with Amicus Attorney did not live up to your expectations. We will be sure to pass along this feedback to our team and use it to continuously improve our services. SR Sarah R. Attorney Law Practice Used the software for: 2+ years ### "Was a good product before purchased by Abacus " March 17, 2020 3.0 We are just waiting out our contract to leave. The billing problem described above makes the program absolutely unusable. Pros The layout is attractive, and it has a lot of features and reports that are useful. It integrates fairly well with Quickbooks. Cons This was a good product before Abacus purchased it. Now they don't support it and it has terrible glitches they don't know how to fix that make it nearly unusable. Our billing software requires INDIVIDUAL printing for each bill now - hundreds of clients each month - taking up dozens of hours of staffing time to get bills out. Each month. They have offered no solutions. There are other issues, but that is the worst one. Also determining current balances is challenging, and the program messaging function is poor. Review Source KB KENT B. Attorney Law Practice Used the software for: 2+ years ### "Needs some work......" July 20, 2020 3.0 Honestly, the prior Amicus program was much better than the online version. But I am making this one work. Pros I like that I can have all of my Clients and cases easily accessible. Cons The mobile app leaves a LOT to be desired. After a couple of years of use, I still can't see a calendar on my app or transfer my calendar to Outlook. I have also asked that the new company develop the ability to print a "NEW MATTER REPORT" like the old Amicus had. I received an email quite some time ago indicating that they had accepted my suggestion but this program still does not have that ability to my knowledge. Reason for choosing Amicus Attorney I was familiar with the version of Amicus that I had before (computer based) and really liked it. This one has been a little disappointing but I am making it work. Review Source BS Brad S. Attorney Used the software for: 2+ years ### "Not happy with support- there is none!" January 30, 2018 4.0 Pros Works well for what I need it to do. I can keep track of time and clients, it sends out reminders and helps me stay on top of what I am doing. Even though the program works, I am not happy with the service. Cons Company sold me on the 2016 small firm update, then cancelled the software a few months later and went to a cloud format only. I don't need that format and the company has stopped supporting the 2016 version. I have a problem I can't fix and they won't back up their product. They knew they were going to the cloud only, yet still sold me on an update I would not have support for. Now I am stuck with a program that I need assistance on, and no one will help. I feel abandoned by them. I bought the program because they worked with Apple, then they stopped doing that and forced me to buy a Parallels program just to keep using Amicus. If I had to do it all over again, I would not purchase Amicus. The support is terrible. Review Source SN Serin N. Managing Member Used the software for: 2+ years ### "Overall, Amicus does what I need it to at a price point that is reasonable for my solo practice. " January 30, 2018 4.0 Pros I like the overall management capabilities and ability to keep track of time and bill. Although I have not used it yet, I like the client portal idea and ability to accept payments. Cons The email system is inconsistent. Sometimes, cutting and pasting into a message will disrupt the formatting of the email and often times, different fonts are used in the final message even though the message you are writing - those inconsistencies do not show up. Oftentimes, the server is slow and cannot send the message or loses the message and you have to start all over - this is the worst. I often have to reload Amicus because it gets "stuck" on a page and cannot move forward. I wish the phone app was more functional. Review Source ME Michael E. Paralegal Legal Services Used the software for: 1-2 years ### "Amicus Attorney Software" July 29, 2019 4.0 Pros The ability to integrate your emails, calendar, reminders, and case load all in one is what sets amicus apart. Whenever I have had a problem the support team has acted promptly and efficiently. Very courteously as well. Cons Many of the features take to much time to set up. As a small firm, we do not have a separate IT department and simply cannot deploy amicus to its full potential. Also, I have seen staff become overwhelmed with the software. Training can be tedious. Review Source Response from CARET August 1, 2019 Dear Michael, Thank you for taking the time to review Amicus Attorney. We're glad to hear you're enjoying the integrations! It's also good to hear our support team acted quickly and professionally to resolve the issue. Please feel free to reach out to our team so we can help you make the most of your investment. Thank you for your patronage; we look forward to being of service for many years to come. Warmly, Katie Ternes Marketing Coordinator AbacusNext (858) 882-4882 AB Anna B. Firm Administrator Legal Services Used the software for: 2+ years ### "It's only as good as the users" October 10, 2019 3.0 Amicus Attorney is capable of being a one stop shop when it comes to case management, but your users have to be trainable properly and they actually have to use the program accordingly for this to be true. Pros Amicus Attorney is a very robust case management program with tons of beneficial features. It has the ability to streamline repetitive tasks and entries. Cons We deployed Amicus Attorney almost twenty (20) years ago. A lot has change over the years, some good, some bad. The decline in tech support has been the most unfavorable change. Review Source VR Verified Reviewer Managing Counsel Used the software for: 2+ years ### "The hub of our office." February 2, 2018 5.0 comprehensive case management. Pros Interface is very intuitive and staff finds it easy to use. It synchronizes with with QuickBooks, our accounting system. Cons Customer support is lacking. We have had to rely on outside consultants to a great extent for synchronization issues and updates. Review Source Similar Products Featured ## Related categories [Law Practice Management](https://www.capterra.com/law-practice-management-software/)[Legal Calendar](https://www.capterra.com/legal-calendar-software/)[Family Law](https://www.capterra.com/family-law-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.