# Page 2 | Amicus Attorney Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Amicus Attorney the right Law Practice Management solution for you? Explore 199 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/80199/Amicus-Attorney/reviews --- Amicus Attorney 3.7 (199) [View alternatives](https://www.capterra.com/p/80199/Amicus-Attorney/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Amicus Attorney ## Showing most helpful reviews Showing 26-50 of 199 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BR Brooke R. PI Paralegal Legal Services Used the software for: 1-2 years ### "Secure and Efficient Program" January 16, 2026 5.0 Excellent product, I would recommend the program for any Firm that is looking. I never had any issues with a document not merging, or a file missing. It is very secure. Pros Document Merging is very easy and I also enjoyed the Calendar reminders. Amicus provides a way for the shared drive and the program to be linked in together, and we really enjoy that feature at our Law Firm. Cons The notes did not have a way to organize or categorize them into sections that you can personalize. It was a very long running note for us. Review Source Response from CARET January 20, 2026 Brooke, thank you so much for sharing your experience with Amicus Attorney. We love hearing from happy customers like you! BP Barbara P. Paralegal Office Manager Law Practice Used the software for: 2+ years ### "Amicus Attorney" April 7, 2025 5.0 It was easy to deploy in the two small firms that I worked for, and worked well Pros The ease at which you could see the whole case, including its calendar Cons Trying to get the attorneys to use it, but that is the same with any new technology and lawyers Review Source Response from CARET June 13, 2025 Barbara, thank you so much for sharing your experience working with Amicus Attorney. We really appreciate it! WD Wendy D. Legal Assistant Legal Services Used the software for: Less than 6 months ### "Great for Attorneys" November 17, 2025 5.0 Pros I love Amicus Attorney App, very easy and friendly. Keeps everything organized in one place specially files Cons The price in comparison with other Attorneys App is more expensive that the others and practically do the same Review Source Response from CARET November 21, 2025 Wendy, thank you for sharing your experience with Amicus Attorney. We're thrilled to hear that our platform is easy to use and keeps your firm organized. VR Verified Reviewer Service Manager Legal Services Used the software for: 2+ years ### "Great attorney software for law firms" September 15, 2024 4.0 Overall, this product is very good; it's easy to use and allows you to create templates and generate documents. It is easy to keep track of time as you can start a counter for billing customers. It also allows for a very big database. My firm files over 300 cases monthly and this product just keeps going. Pros Easy to use, handles large databases, offers a variety of features including date calculator, time management stuff, and document templates that integrate with Word. Allows red letter day, appointments, and more. Cons I wish you could highlight fields in the status section. Or make something in bold so that the important stuff jumps out. Alternatives considered [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) Reason for choosing Amicus Attorney We actually tried both at the same time, Amiuc was just easier to integrate. Review Source Response from CARET September 16, 2024 Thank you for your review. We really appreciate you taking the time to share your experience with Amicus Attorney. Roger C. Partner Used the software for: 2+ years ### "I have been using Amicus Attorney since 1996. I love/hate it. " February 2, 2018 3.0 Pros Amicus integrates your calendar, contacts, email, phone calls and matters and reminds you to create docket entries for all appointments, emails, calls, documents, etc. The beauty and economic benefit of the software is that it helps you to capture your time and to keep you organized. Over the years, Amicus has added things like Amicus mobile (which allows you to access features from your mobile device or any web browser) and a client portal (which allows you to permit clients to access certain information). I have always considered the most important element of the software to be the communications module. If you turn on email integration and make notes of all of your calls using the software, you can quickly review what has been happening in a case by turning to the communications module. You won't forget to docket your time for all those communications. Cons While many other features have been added, the developers have not made material improvements to the communications module since email integration was added in about 2001. Obvious improvements have been needed since then. For instance, you cannot access scanned or faxed letters from the communications module. These can be added and viewed in the documents module and in a chronology module (added in about 2015), but neither option is not ideal. Flipping through communications should be as easy as flipping the pages of a paper file, but it's not. It is the organizational equivalent of having one file folder with your emails and phone calls, and another file folder with your faxes and letters. You have to flip from one folder to the other to view each. Also, you should be able to filter communications. For instance, you should be able to display only client communications, or only counsel communications, but you can't (even though there is a field for role on file for each contact attached to a file). The chronology module will put everything including all communications and documents (including letters and faxes) in chronological order, but you can't filter the chronology to show only communications (it will also show every document, docket, calendar appointment, etc.). I have looked at alternative practice management software several times over the years and haven't seen one that I am adequately attracted to want to make what would be a painful change. Review Source PT Penfield T. President Law Practice Used the software for: 6-12 months ### "The new way to practice law" July 25, 2020 4.0 Overall I like Amicus. I looked at a number of applications, some less or more costly and settled here after talking with other attorneys who use a number of different applications. Amicus helps you become more organized, particularly if you are in a smaller firm environment. It can also reduce your overhead by reducing the need for staff because of how it integrates information, particularly timekeeping and billing. Pros This program is a good integration of: document management for clients; contacts; task and deadline tracking; timekeeping; billing; and, an email program. The fact that it can be accessed online and via a phone app is a major plus. You don't have to travel with a laptop and can access all of your files anywhere. The way it sorts emails, documents and everything else by client files that you can create is very useful in keeping you organized. Depending upon the settings you select, much of this is done automatically by the application. Multiple users can access and work on client files and immediately share their work with other attorneys in the firm. It's a very collaborative platform. I like the integration with QuickBooks and truly appreciate the ability to work with operating and client trust accounts. However, QuickBooks is the only financial management program with which it integrates. I have been at this almost a year and learn a new function daily that improves my effectiveness for clients. Their technical support has been great. I am crazy about their support staff and can tell you this is a major reason that I have stuck it out through a steep learning curve. I also appreciate the fact that it has an open forum where users can recommend changes and improvements. I am impressed that Amicus actually takes action on suggestions and has adopted user recommendations. This is a nice value add proposition. Cons There are some significant limitations. The application integrates seamlessly with Microsoft Word but not at all with the WordPerfect suite of programs that many attorneys find to be the standard in the practice and better that their Microsoft counterparts. Amicus indicates that it is considering creating an integration with the WordPerfect suite. Amicus limits users to 20 GB of space that is not much in this day and age. Expanding the account size within Amicus is very expensive. The application integrates with Dropbox, which is a more affordable option to add storage space. Yet, oddly, it does not integrate with Microsoft OneDrive. This is also a new functionality that Amicus says it is considering. When evaluating this program be mindful of this restriction as it can easily double the actual cost of moving to this platform. Getting documents out of and putting them back into a client file is a bit cumbersome. It also takes time to learn how to save versions of the same document and the versions are not easily seen. Moving emails around is a awkward. It is time consuming to select a group of emails for filing. Similarly, you cannot select an entire conversation on a subject, regardless of whether it is in your Inbox or Sent box, and place them in the client file. So, in some cases you need to clean both Inbox and Sent mail and place items in the client file. A real time killer. I have found that the application times out or snags on occasion. Reason for choosing Amicus Attorney A combination of costs and scope of functionality compared to other applications. Review Source MJ Mark J. Attorney Law Practice Used the software for: 2+ years ### "A great program getting better" March 26, 2020 5.0 Amicus has assisted me organize my practice for over 25 years. The integration with the Billing program, Quickbooks and the APX credit card payment acceptance program is a convenient timesaver, very much appreciated. Pros The program's visual layout, divided into files and calendar, is easy to understand, easy to use and easy to teach new users to use. The program allows people, events, and documents to be easily associated with files and integrates with Outlook so that emails with their attachment can be retained, tracked and reviewed. Cons The program's file tab includes an events tab which focus solely on the attorney and staff actions and events. No way exists to track the primary events in a litigation or transactional matter without being inundated with every timeslip and calender event on the case. As a result, the diamonds get lost in the overwhelming minutia and the events tab rarely gets used. Additionally, my firm's primary focus, even before tracking any time or events, is the client and the events that are contained in their story. THE PROGRAM HAS NO MEANS TO SEGREGATE AND TRACK EVENTS IMPORTANT TO THE CLIENT'S CASE FACTS WITHOUT GETTING EVERY TIMESLIP AND EVENT ASSOCIATED WITH THE CASE. Again the diamonds get lost in the overwhelming minutia and the events tab rarely gets used. It would seem that the program could have user designated tabs to track client, not attorney, case facts, court appearances, depositions, and key events to close the transaction or case without having to sift through endless timeslips and events. Documents can be tracked by case type however to change the selection of document types, the documents associated with that particular case type must be modified. From a users point of view it would be more beneficial if document types could be designated from a modifiable pull down menu. For example, documents filed with the court could be identified as pleadings but as the case progress the documents could be identified with motion 1, motion 2 and motion 3 by the user. Reason for choosing Amicus Attorney Amicus' integration with billing, Quickbooks and APX. The would be sweet if Amicus would integrate with Dropbox, One Drive or similar program to provide multi user access to the documents. Review Source DT Doreen T. Service Manager Legal Services Used the software for: 2+ years ### "Worth the Investment " October 20, 2023 4.0 Pros Amicus Attorney offers a comprehensive case management solution tailored for legal professionals. Its intuitive interface streamlines tasks, making law practice management significantly more efficient. While the integration features with other software are commendable, there's a slight learning curve for beginners. Nevertheless, Amicus Attorney stands out as a worthy investment for firms seeking to modernize their operations. Cons Ways to make some notes stand out would be helpful Alternatives considered [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) Reason for choosing Amicus Attorney Already using it to much work to switch.. We tried Review Source Response from CARET October 25, 2023 Doreen, thank you so much for taking the time to share your experience working with Amicus Attorney. We greatly appreciate your feedback. JR Jordan R. Owner Law Practice Used the software for: 2+ years ### "Just OK" July 26, 2022 3.0 Meh Pros If you need technical support, there is none. As far as I can tell there are 2 people working at tech support and you can expect to wait months for an answer that doesn't solve the problem. we have had the same recurring problems with dropped emails for years and there is no solution in sight., we will be switching. Cons There is not way to distinguish calendar events like continued or settled items that I want to keep on the calendar but maybe change color or be greyed out. There is no way to alert team members that a file has exhausted their retainer so work is frequently done by a conscientious worker without realizing that we won't get paid for it. Reason for choosing Amicus Attorney More complete software at the time. Review Source DL David L. Owner Legal Services Used the software for: 2+ years ### "Amicus - Intuitive without Obtrusiveness!" July 26, 2016 5.0 The practice of law at any level is a business. As such the bottom line must always be considered. Amicus has saved money for the firm and has also made money for my practice. It has saved money by being so efficient that I have reduced staff. I no longer need a file clerk or an assistant to take time to organize my time, calendar, and tasks. Amicus does all those things automatically. Amicus has made money for the firm by automatically and efficiently creating time records and bills. Pros Amicus has allowed my firm to be at the forefront of our industry by enabling us to be completely paperless and meet the Federal and State efiling requirements. The automated document control features saves time by allowing us to skip the scan, save, move, paste, and name, routine of saving documents to locations where they can be found. Amicus does all those steps automatically, and in addition, has the capability of allowing you to preview documents in the Amicus file without even having to open them! The customization features allow you to make Amicus look and do the way you want tasks done. You do not have to conform to it, Amicus will conform to you. The creation of timeslips and billing will shock you in its ability to capture all your time. Reviewing and editing time entries is fast and easy. The publishing them to a bill is seamless and fast. The ability to preview and edit bills is efficient as well. And of course, you can customize your billing templates to make your bills look the way you want. The Client Portal is another firm saving feature. It allows you to give access to Clients to view documents, events, messages, that you select. I view it as a malpractice insurance feature! All communication is open to the Client. They can view their documents, their appointments, and can message you. It totally eliminates the complaint that, "I can't reach my lawyer." Everything is there for them to see. And again, only what you allow. Cons Amicus is a really great product. Little issues such as the Client Portal is a little finicky can be improved. It is a new feature and needs to allow Clients the ability to reset their password and to log on easier. Review Source Terence J. Consultant, Facilitator Used the software for: 2+ years ### "Amicus Attorney is my favorite software. Period. I have used it for many years, and it's fun." February 2, 2018 5.0 Pros I actually look forward to pulling up the program (it reminds me of the best secretary/paralegal I have ever had). Everything is at hand, and connected to anything I need to do, whatever task is immediately at hand. It is flexible enough to accommodate interruptions in work, and powerful enough to take on every task I need to perform. When I was practicing full-time, my overhead was 30% while generally in the profession 40% to 60% was considered normal. My billing hours went up dramatically, and my family time increased commensurately. The tech support has alway been terrific. I had been practicing for several years before the personal computer was introduced, and I am not a computer wiz. When I needed tech support they were always on time and always fast and effective in sorting whatever I needed. The online tutorials are also terrific - clear and easy to follow; allowed me to use advanced features initially beyond my ability. This is a great program backed by a solid company with real integrity. I is always a pleasure to do business with them. Cons Paying for it, of course. Worth the money, though in increased billing hours and increased time with my family. Several years ago there was an separate accounting add-on, which I used and did not like at all. I am not sophisticated in accounting principles or software. Tech support was good, but I ended up doing it the old fashioned way (hired someone). Review Source SC Sharon C. Attorney/ Owner Law Practice Used the software for: 6-12 months ### "Case Management Companies are Ripping Us Off" April 25, 2023 2.0 I liked it a lot and used it since about 2001 or so, until they went to subscription. Now I still use my standalone Amicus Attorney program and continue to hope that it holds up over time. Pros Amicus Attorney was a wonderful program back when you could actually purchase the software. Great time and billing functions, great calendar and client/contact management, and just great overall legal case management. Then they switched to subscription only, and it basically quadrupled my overhead cost. Cons It was only about $399 or $499 per year for the first user license before it became a subscription, and you could get away with upgrading ever other year. Now an annual subscription is ~$828 per user, and you have no choice but to pay that every single year if you want to use the program. It’s highway robbery. Also, integration with Quickbooks has always been a bit rough, but it’s manageable once you figure out the quirks. I refuse to subscribe as the pricing is way too high. Now that they have all gone this route, there are few (if any) good and AFFORDABLE case management solutions for very small firms. Review Source Clint C. B. Attorney at Law Law Practice Used the software for: 2+ years ### "Amicus Small Firm was Great...until Abacus bought them" September 13, 2018 1.0 Abacus must be in real financial trouble because now they are employing callers who threaten old Amicus customers with risk of data loss or hacking if you continue to use the old Amicus Small Firm Edition. Thank goodness the old program still works great. These callers are really obnoxious and unprofessional. I will never buy anything from Abacus software. I really miss the Canadians with the old Amicus company. Pros The old Amicus Small Firm edition was THE BEST database system for small law firms until Abacus bought the Canadian company that created Amicus. The old program was easy to learn and use. All of your data remained your data on your computer. No cloud requirement. It interfaced with e-mail and Time Slips. The pricing was good... everything was really great for the small firm law office. Customer support was the best; nice Canadians answered all of your questions. I really, really miss the Canadian company. Cons When Abacus bought the company they eliminated the Small Firm Edition. They tried to force everyone onto their platform. They went to monthly billing for maintenance and they could terminate your data if you failed to remain with their captive service. I refuse to use a "Cloud" based services because of the risk of hacking. In addition, Abacus almost doubled the price of the old Amicus maintenance plan. I will never do business with Abacus. Review Source DS Dan S. Lawyer Law Practice Used the software for: 2+ years ### "Dan's Ideas" July 14, 2020 3.0 Moderate. I loved Credenza. I use Amicus because it it is the least bad of the server-based options. I have often thought of retiring from law and working on a program that actually works the way lawyers do. The number one issue is the inability to have a workflow overview. Pros Easy to keep track of client info and who is who on the file, plus scheduling events Cons 1\. Document management sucks. I am sure that I am not the only person who keeps all documents organized in Windows subfolders. We should be abler to access and manage documents seamlessly and use that functionality in Portal. 2. Inability to create a workflow overview: we need to see status of file at a glance. The Chronology function is too cumbersome and is only chronological: not theme/category-organized. It does not tell us what is really going on in the file 3. Email integration almost never works well: multiple duplicate copiers for all recipients and not easily searchable. 4. Inability to immediately create letters to a contact ("person") on a file using firm letterhead. This should be a no-brainer but even your seminars can't teach us that. 5. Server version constantly crashing and freezing, meaning that all notes on the desktop are lost. 6. Notes are really hard to work with: impossible to reply to a sticky in a way that keeps a chain going and shows to whom the sticky was sent. 7. The custom pages function is really primitive Reason for choosing Amicus Attorney Recommendation from a consultant Review Source RF Raymond F. Attorney Legal Services Used the software for: 2+ years ### "Amicus Attorney Review" August 10, 2016 5.0 I have a small 5 attorney firm. with a large support staff. At any given time, we handle about 1,000 active files. Our practice is very paper intensive. We've tried to go paperless, but it doesn't quite work with out type of practice, so we still do things the old fashioned way ... with file folders and legal pads. I've been an Amicus Attorney user for over 10 years. Prior to that, I tried and use several other "name brand" case management systems. Until about a year ago, we used the Amicus Small Firm program and it worked great. We switched to the Premier edition when we upgraded our server and all of our workstations. The premier edition was more adaptable to our practice. First of all, it was faster, second, we liked the better document management and third, for a rather small increase in cost, we got more bells and whistles. There are at least a half dozen firms in my area that are now using Amicus because of my recommendation. The links with other programs like Outlook are seamless. One calendar entry in Amicus updates Outlook and my laptop and my phone. I have not seen another case management program that has a document assembly system for letters, pleadings, emails, faxes anywhere as sophisticated as Amicus Attorney's. Also, check out their "Do" button and their "precedent" processes. Pros Their support is fantastic. Very little wait time. The support people are courteous, knowledgeable. and patient. Cons In many ways, the program is overwhelming for some of our staff. It takes a lot of time to train new staff members on the program. Also, there are many things that the program does that I haven't been able to use because it takes a lot of time to set up those things. This is probably more of a problem with smaller firms that don't have staff who just handle equipment use. In addition, we're WordPerfect users. I feel that the program works slightly better with MS Word. Review Source GT Glen T. Principal Attorney Law Practice Used the software for: 2+ years ### "Too Many Technical Issues" August 10, 2022 3.0 At the end of the day, a legal practice system, even with all of the features I genuinely like, is no good if it is not working. Unlike some other reviewers' experience, the tech support is decent but no one wants to spend their time contacting the vendor to fix bug after bug after bug. Bottom line: we have had to migrate out of Amicus to a more reliable platform. Pros I have been using Amicus for my law practice for the last 5 years and its predecessor for years prior. It has one of the best, intuitive interfaces (and I have tried several). It is reasonably flexible and customizable. It has one of the best, native document generation modules in terms of features. It is a very decent, all in one law firm solution and priced at the same for other, less robust platforms. The client portal is handy as well. Cons Amicus suffers from the bane of software development: it has become a spaghetti of code that seemingly generates glitch after glitch and crash after crash as Amicus has added more features to keep up with the competition. My sense is that Amicus has been trying to add on to a code that just can't support all the features, so it is unacceptably unstable. Reason for choosing Amicus Attorney At the time these other platforms did not have the features -- they had not matured. Now we are moving to MyCase as the best mix of features and pricing. MyCase has subpar doc generation, but they are trying to remedy that, at least. Review Source VR Verified Reviewer Owner Law Practice Used the software for: 2+ years ### "Amicus Attorney PE: A Great Idea Whose Time Has Long Passed" September 14, 2018 1.0 We've use Amicus Attorney for over ten years. It originally had superior functionality, and it showed great promise for future development. Unfortunately, as time has moved forward, Amicus Attorney did not. For us, some of its modules, e.g., "Communications" have stopped working. I see I have "phone messages" but none are available to retrieve. There is no fix to my knowledge until perhaps a new update. Calendaring events, "To Do's" no longer provide useful information to staff because repeating events clog the calendar rather than showing a single even in a month. Even creating a file or a contact has become an inordinately difficult task. Pros It can handle "project codes" for clients so that work on performed on various matters can be billed in a single file but the fees and costs can be subtotaled by that matter. This is a rare among the software or cloud based apps that exist currently. Once it was set up (for an additional fee), it has worked well for many, many years. Cons The software! It is outdated and unmanageable. Modules inexplicably stop working. Syncing with Outlook is painful, when it works. Customer support (even though we have prepaid for it) is worthless. You only get return calls, days later. And the information is unhelpful. This required us to retain, at added cost. outside technical support. Review Source VR Verified Reviewer Owner Law Practice Used the software for: 2+ years ### "Extremely Disappointing Result" January 29, 2019 2.0 Extremely disappointment service, product and cloud service via Abacus. I cannot recommend this prodcurt or service at all. Pros It's easy to use when it works. Most users can be up and running in a day. Cons The program has a huge problem with the accounting link between Amicus and QuickBooks. The link breaks multiple times per week. Abacus, the cloud provider for the product, has no way to easily fix the problem. You may have to wait literally for days and sometimes as long as a week for the tech support department to fix the problem. During that waiting period, you lose all accounting functionality. This is completely unacceptable. I've notified Amicus and Abacus multiple times and it is clear at this point and after nearly two years of this disappointing performance that the companies(neither Amicus nor Abacus) have any intention of resolving the problem. We have nearly 30 licenses and a fully staffed accounting department. Amiucs sold us their accounting software package representing that it would work. It does not work because of the constant disruption of the link with QuickBooks. I've been an Amicus client for nearly 18 years. We have made the decision to replace the product. Review Source GB Greg B. Owner Used the software for: 2+ years ### "Amicus is generally an ok product, but is lacking in several respects. " January 30, 2018 3.0 Pros It allows the members of my office to act as wild ducks flying more or less in formation, i.e. it provides a common path for all of us to stay organized and communicate regarding information in our system. Cons I would switch to CLIO if I did not have so much data that would need to be replicated. (History creates inertia.)CLIO has so many good features and provides such good training I don't like Microsoft exchange and several features require Microsoft exchange. I don't like it that the process of exiting the software changed in the last upgrade - I have been using the software for 20+ years and suddenly the way of minimizing the program has become the way of closing the program -,my muscle memory tells me to do it one way and some bright techie has decided that what I have been taught through year of use is no longer correct. I don't like it that there is no free training module for users we bring onto the team. Booking a private training is too pricey. Tech support is spotty. Sometimes you get a poor techie who cannot help with the problem- in such cases we call in again and hope we get a good techie (we frequently get someone on the 2nd or 3rd call who can solve our problem. Upgrades are buggy and it takes several patches to get things right. Abacus has an immigration module that is not available for Amicus. I get way too many sales calls and e-mails for Abacus Cloud. I am not paying the company to be a marketing prospect. Review Source HW Heather W. Paralegal Legal Services Used the software for: 2+ years ### "Great Client Management Software" January 15, 2019 5.0 Even despite the update issues, I think this is a great program and is extremely helpful in managing client files. Pros The best feature of this program is that it links all information to the client file. You click on the client's file and you can look up all timesheets, communications, appointments, events, tasks, deadlines, etc. This is an invaluable tool in the legal field! Cons The main complaint I have about this software is that it requires periodic updates which is fine in and of itself, but it is a huge process to update. Customer service gave me an instruction sheet on how to update the software and stated they do not help with the update. When I reviewed the instructions, they were only something an IT person could do. We are a small firm and I'm the one who does the computer work. I would say I'm fairly knowledgeable when it comes to computers, but the upgrades are extremely technical and definitely require IT. They did eventually do the updates for us after we called and complained and asked how they thought regular office people (not IT) could get through the instructions. This was my biggest issue with them. Review Source Response from CARET January 21, 2019 Dear Heather, Thank you so much for taking the time to review Amicus Attorney. Here are AbacusNext, providing quality products is very important to us, so we're very glad to hear we're delivering on that promise. Would it be okay with you if we post your review on our website? Feel free to reach out if you're interested in being part of a case study. All the best, Katie Ternes Marketing Coordinator AbacusNext (858) 882-4882 VR Verified Reviewer Attorney Law Practice Used the software for: 2+ years ### "Amicus Attorney" May 19, 2020 5.0 For the cost, it is a good program, and it allows all attorneys and paralegals to both communicate and keep track of the status of all cases. Pros this program is excellent for keeping track of cases, clients, court dates, to-do notices, escrow accounts & billing. Cons When closing elements of the program, one has to be careful not to inadvertently close the entire program on the user's computer. There is no warning that you are about to close the entire program on your computer. While the escrow (trust) account feature is good, it has limitations. It cannot interface with the bank, so auditing the account is a manual procedure. Also, the escrow function is limited to a case by case report. The program does not give the user an overview of the entire status of all escrows )in a separate report. Reason for choosing Amicus Attorney Amicus Attorney worked better than the alternatives. Review Source MR Margaret R. Admin/Pralegal Legal Services Used the software for: 1-2 years ### "Amicus for Small Law Firm" July 14, 2020 5.0 Cloud Amicus Online. Generally good. Customer support has been decent. Occasionally access is slow during particular times of day. This can be annoying if one is trying to upload/download large documents or use email during these delays. Would like to see maintenance schedules published so we would know when to anticipate delays. Would also like to pre-release information and a users' organization set up to provide feedback for new features and revisions to old ones. Pros Product is generally intuitive. Email, phone, task, calendaring, contact management, and document management, time keeping, expenses and billing are well integrated. New client portal is very usual. Cons Client portal features need to be expanded to allow cases (files) to have finer level of access control when multiple clients within a file require different levels and different document access. We would be more inclined to use document templates if we understood them better, in particular setting up logic driven variable paragraphs. Security controls relative to document folders need to be expanded to allow different levels of access for different levels of users. E.g. I should be able to delete and rename folders I create, but without admin privs, not delete/rename folders created by others. Would like to see editors incorporated into document management instead of requiring that these be done off line and then uploaded. Review Source RM Richard M. Attorney at Law Law Practice Used the software for: 2+ years ### "Updates usually break things and do not fix things. A part I used over a decade ago still not fixed" May 19, 2020 3.0 Overall it is okay. I have not changed to another program due to the disruption and cost involved however, I am not sure I would but this product if just entering the market. Pros It helps keep everything in on place on a file and client making it easier to find. It is helpful in tracking your time so you can accurately bill your clients. It is good fro conflict checks which can be done in a minute or less if you keep information current. As with any product it depends upon you to keep the information correct and up to date. Cons Since being bought out by Abacus the tech support has dropped. Most issues my be upgraded as the person answering the telephone is doing nothing more than searching database as you can here them typing. When they do an update it generally does nothing but appearance changes while causing other features not to work. It also causes other prormas like Quickbooks to break. Reason for choosing Amicus Attorney At the time it was more user friendly. Review Source VR Verified Reviewer Legal Assistant Office Manager Used the software for: 2+ years ### "doesn't always think like I do (like a person thinks); can get really slow sometimes; complicated" February 2, 2018 3.0 ability to track what we do and calendar hearings ability to generate a bill that I can modify for the client Pros The software is highly organized. I know where all my main functions/features are and they're fairly easy to use and understand. Cons We don't use most of the higher functions of Amicus because they are so difficult to learn to work with and it costs a small fortune for training, not to mention the time it takes. We don't use documents or communications for this reason. Billing can be a pain if I want to break something down a different way. Reports are not easy to generate and don't seem to have the functionality I would like. Review Source VR Verified Reviewer Coach and Advisor Used the software for: 2+ years ### "Mediocre at best" February 5, 2018 2.0 Amicus Attorney Premium is functional for us, but barely so. But for the fact that there are few viable off-the-shelf alternatives and the high costs of changing, our firm would almost certainly have switched. Pros The concept behind the software is good in terms of its functions and cross-platform integration and that it provides opportunities for optimizing file management and project management efficiency. Cons The execution of the product offering is not good and desperately requires updating. Quite simply it is not robust, stable and easy to work with. In addition the GUI is so antiquated as to almost be laughable. Review Source Similar Products Featured