AbacusLaw

3.5 / 5 100 reviews

Who Uses This Software?

The Abacus products & services portfolio is flexible and dynamically scalable to support a legal professionals from solo practitioners to enterprise law firms.


Average Ratings

100 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $87.00/month/user
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Abacus Data Systems
  • www.abacusnext.com/
  • Founded 1983
  • United States

About AbacusLaw

Founded in 1983, AbacusLaw has spent decades insuring that our trust accounting exceeds all Bar Association requirements. AbacusLaw tracks all trust activity, from deposits to printing checks, with detailed on-screen or printed reports so you're completely safeguarded. Integrated with time and billing, our trust accounting makes it easy to maintain a complete set of records for your clients. Also available in our private cloud for a complete disaster-proof solution.


AbacusLaw Features

  • Accrual Accounting
  • Activity Tracking
  • Asset Gain & Loss Reporting
  • Check Writing
  • Compliance Management
  • Cross Ledger Posting
  • Customer Statements
  • Fee Calculation & Posting
  • Receipt Management
  • Tax Management

AbacusLaw Reviews Recently Reviewed!

DON'T BUY THIS PRODUCT, DON'T BE SCAMMED LIKE ME

Nov 15, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I was solicited to migrate from Amicus because Abacus bought out their completion. Now I cannot use my old program and cannot use Abacus either. I will fight them all the way. Can anyone say Bait and Switch Class Action? What a complete joke. Now I have to fight with my credit card. I am glad I did not authorize an automatic withdrawal from my bank account! Sucks how much time I have wasted trying to fix my case management that wasn't broken to begin with and now it is. DO NOT BUY THIS PRODUCT. DON'T FALL FOR THE FAST TALKING SALES GUY!

Pros: NOTHING GOOD ABOUT THIS PRODUCT. NOTHING WAS A REPRESENTED AND I AM STILL STRUGGLING TO GET BACK TO FUNCTIONALITY.

Cons: EVERYTHING. EVERYTHING. I BOUGHT INTO THE CLOUD BASED SERVICE, THEN I WAS TOLD I CANNOT PRINT THROUGH THE CLOUD. WHAT LAWFIRM DOESN'T PRINT?

It took 9 months to go live ( after they promised two) and we are still not fully functional with this program after countless hours of staff and attorney time and their time as well.

Nov 09, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Migrating to a new system is always hard and we expected some bumps along the way but we never imagined that the program would cause the level of unproductivity it has. The training modules are fine but the program itself has been a huge strain on our office all year.

Pros: Abacus law has potential for new firms possibly that are starting out with no expectations and no need to import large data.

Cons: Program does not work well with third party vendors; the cloud is super slow; crashes and freezes continually, email linking is unusable. Accounting program has quirks that do not allow you to tab through. Calendar is limited in how many people you can assign to groups. Calendar synching with phone is spotty.

Great experience

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I interacted with this software only twice but both times were excellent. I didn't know it would be so easy to use the cloud with my lawyer.

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Do not buy AbacusLaw Case Management Software

Nov 06, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: The company seems to have abandoned us. We purchased AbacusLaw five years ago and now the program keeps crashing and the rude support personnel blame us for using an outdated version which Abacus says it is trying to faze out an no longer support. We bought the program because it offered case management and document management capabilities, and automatically updated contacts and calendar on the phone. Over the years, we constantly needed to contact support because the calendar and contact update functionality constantly broke down. Now the software crashes all of the time. I could not enter new clients nor could I make calendar entries for the past five (5) days. I called support and they complained that Abacus no longer wants to support this version and claimed my staff must have "deleted something" -- which is an impossibility! and the support blames Microsoft updates. We are beyond frustrated with Abacus. The program is so poorly designed there is no way to utilize many of the features it claims to have. Frankly we gave up on linking documents, producing case management reports, etc. because the software is too complicated to understand. Abacus now wants to up-sell us on its new software products and the pricing could not be more noncompetitive. I sincerely discourage anyone from using Abacus Law and this is the advice from a long term user who gave Abacus an honest and fair chance.

Overall: Abacus is a disappointment and I strongly recommend against using it. The support blames its customer and Microsoft Abacus' failures. Our program crashes constantly and the supposed case management and document management features are too complicated to use. The phone calendar and contact updates no longer work, which was a major purchase consideration when we purchased Abacus. Now the company will not support its outdated system and is using its failure to extort upgrades from its long-term customers. We started using Abacus over five years ago and experienced many headaches thought that term. Now the system constantly crashes. As an example, for the past week or so we have not been able to add new client contacts or calendar events. Imagine trying to run a law office and you cannot open a file or put an event on the calendar. Abacus support was rude and cavalier about our problems and tried to put the blame on Microsoft Windows 10 and blamed our office for deleting something on our computer -- an utter impossibility. I cannot strongly impress upon anyone considering teaming up with Abacus my disappointment and hope you will steer clear of AbacusLaw.

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Abacus is used our law office to manage PIP claims and it is not the fastest however it is good.

Nov 01, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: IF... and only IF set up properly most pleadings can be pre drafted and auto filled IF and ONLY IF all case info is put in correctly.

Cons: A little slow for my own taste. Let's just say you need to set time aside to only dedicate yourself to using the software.

Overall: You can keep track of your billable hours and the pre set up pleadings make your life easy.

Dont buy Abacus - You wont get ANY customer service - HOLD time 2 HRS

Oct 24, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: No none.

Cons: When the personal injury settlement statements don't look right and you call to help make them look right, you're on the phone for 1-2 hours and get no answers. You are repeatedly told by "tier 1" people that you cannot be transferred to "tier 2" people even though your question is high level. They put you on hold while they talk to other people, people who you cannot talk to. You sit on hold while they click on your computer screen but do not fix the problem. One person there, maybe two, can look at a problem with a personal injury settlement statement and fix it quickly. Having 2 people who are able to fix settlement statements quickly there at Abacus when they likely have thousands or hundreds of clients is not enough. They are under-staffed when it comes to getting answers and trouble-shooting settlement statements.

The perfect partner for a solo or small practice

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: AbacusNext keeps me current with my calendar; allows me to annotate events taking place in my cases; provides me a quick conflicts check; enables me to bill events and emails in each clients folder; creates an itemized billing statement for my clients. Technical support is always there to help and fix any issue that I have.

Cons: Technical support is not available on the weekends or on holidays for problems with the Abacusnext software

Great program with amazing support.

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that we have all of our case information in one area which is easy to access and configure to our needs.

It is a reliable case management software.

Oct 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It provides a trustworthy way for me to manage my cases. I like that it has a client conflict feature. I am able to keep up with calendaring, client notes and court appearances in an efficient manner.

Cons: That automatic spell check is not integrated with the software. That some of the screens could be presented in a more efficient manner.

from ok to horrible

Oct 10, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Not much - system has deteriorated in quality while increasing in price. Abacus has not come through with their promises and continues to raise prices despite this.

Cons: It rarely works properly the last few years. Now abacus has turned into the crooks that change prices on their own and take money from your account without permission while refusing to process a cancellation.

Excellent! keeps all files up to date!

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can link each email with each file so I never worry about what things have already been done. I can easily set reminders, tasks, appointments and easily access them from the calendar or the client file

Cons: It is an excellent program - and I wish I knew how to use all the features. It does way more than I know.

The customer service has been excellent whenever needed.

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The simplicity of the basic functions and their connection--particularly the calendar billing and e-mail accounts which all used to be separate.

Cons: The print response. When I hit print it takes almost a minute for anything to come out of the printer and is an annoying delay.

Overall: Coordinated connection. The e-mail connection to the calendar data base saves my e-mails to the specific file.

It has been very good for my office and staff.

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simple way it fits into my legal practice which keeps dates and matters calendared and organized in a very efficient manner.

Cons: I am not very savvy when it comes to software so I am still learning how to use all of its features.

Abacus has definitely helped our office and all employees access all files easily and quickly.

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All important file information is at your fingertips and easy to navigate. Any one in the office can access a file and know where things are at, add notes or get important information.

Cons: Some people have had trouble learning how to link things correctly, and have had a couple issues figuring out what formats or templates to use, and matters being deleted, but just takes time to get used to. It would be nice to be able to bold, underline things or chance text colors, but you can not.

Overall: Streamlining all file information to one software program.

My/our experience with AbacusLaw has been very positive since we acquired it 7 years ago.

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We are a small office so the use of AbacusLaw makes our document management (storage & access), time management and accounting particularly important. The integration of all of these function makes it possible for my partner and me to manage an active real estate practice and divorce mediation practice with support staff. Additionally, on the few occasions we have has some sort of a glitch the support team has been quick to address it.

Cons: I have very little to offer on the negative side. From time to time when an upgrade is done there are minor disruptions in the flow of work as I adjust to changes to processing of the work flow.

Overall: Greatest benefit is the capacity to integrate document management and financial management and billing.

Abacus' customizable features and packages helped ma adopt to focusing on different law subjects.

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the calendar based calendaring, which helped me create some workflows for my firm. In addition, I enjoyed the mobile feature, which kept the information synced to my laptop. The key payment features are also helpful. Also of importance is how everything is attached at a matter, which makes information and relationships easy to find.

Cons: It's a pain to program and get running to specifications, but it is truly customizable if time allowed for it.

Overall: It kept me organized and helped me understand organization principles - matter-related for files. It also made retrieval of information easy as emails are tagged to the matter.

Poor service, poor management, poor performance

Sep 28, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: I started using another service after years with Abacus due to their poor customer service and technical support (which you pay for) and their inability to have a calendar that effectively syncs, then switched back as I was promised improved service, functionality, and an app and web integration allowing for seamless calendar syncing. The app doesn't even exist. Then, due to sluggish cloud performance, I was asked to add more GB at an additional fee, which I did, and after it did not improve performance, Abacus refused to reverse this and the charges, saying I am stuck with it for the rest of my contract term. I am done with them; gathering my emails and other contacts so I can get out of this contract due to their breach of promise. I will never go back to Abacus with the way they have treated me. Calendar syncing problems are the worst; when entering appointments in Outlook, sometimes they do not sync which means important court dates and other things are missing from my office calendar.

Great Salesmen, Terrible Service - a business liability

Sep 20, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Strong database with a lot of features and the unique Outlook add-in to bill emails straight into the integrated accounting software. The add-in will make you very dependent really quickly if you bill for time reading and responding to emails.

Cons: Horrible support and inaccurate sales information. Each time there is an update, we had to end up calling in to fix the problem. If we were lucky, we got an experienced tech. Otherwise we ended up going through several until the problem was fixed. We would spend hours on the phone each time for days in a row and the problems would completely prevent us from working for a day or more. The down time was costing us too much money and client retention issues. Finally after 5 years we had enough and cancelled the program based upon the original salesman's representations that we paid for the program for 2 years, then after that we could pay for maintenance but we would have a usable stand alone program. We found out that is untrue when we cancelled. We were not given the opportunity to retrieve our information, billing or financials unless we paid for a month-to-month account and tech fee. In response, the company would not return our phone calls.

Overall: Time capture for billing, full accounting software.

Horrible! Do not use this company!

Sep 19, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I was LIED to to get me to sign a contract with them. After signing the contract it became clear their product did not work, they refused to cancel the contract and instead demanded that I buy additional services from them so that the initial product I purchased would work. This is not only unethical, but this borders on illegal! DO NOT USE THIS PRODUCT!

Cons: Product did not work. I signed a contract under the promise from these crooks that their system would work with my current equipment. It did not. And now they want me to continue to pay for a service that does not work.

I had a very bad experience with both the software and the customer service department.

Aug 22, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: The software takes SO MUCH time - I realized how time consuming this software is on the very first day! I immediately called the company and tried to terminate the contract. The software was NOT what abacus represented. Of course, they refused to cancel the contract. They said they would keep billing me. The guy i spoke to told me he did not have the authority to cancel it. HORRIBLE HORRIBLE EXPERIENCE. Save yourself a headache and money! Now I pay for software I DO NOT USE. Also, the sales person lied to me I had to pay for "training hours." They charged me for training, which I never used. I told them this software is NOT working for me. I wanted to cancel the software on the very first day when I purchased it. Again, they refused and told me I would be billed for 3 YEARS - PAYING 3 YEARS FOR SOMETHING I NEVER USED. This company made misrepresentations about its software and now wants to profit from its own wrongdoing!

Overall: none

Abacus Accounting\Billing needs to reduce keystrokes when billing and correcting.

Aug 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Integration with calendar is good; can click on calendar events to bill them. Ease of integration is generally good.

Cons: It takes TOO MANY KEYSTROKES to bill a time tix, time tix window is not easily navigable, offers little flexibility in billing, need a separate "time tix" for each matter billed, cannot use case name (vs billing number) to bill (other programs allow billing by either name or number).
Need a way to check calendar events for the month to identify those not billed.

Overall: coordination with Abacus Law Calendaring program, which is excellent.

Everything -- and more -- that a sole practitioner needs for case management

Jul 31, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of access of court, client, and opposing counsel information, as well as calendar and diary reminders (critical for a one-horse show such as mine). Plus, the customer support branch is the best I have ever encountered for any kind of software, ever.

Cons: Too many features that are not important to me and get in the way. It is sometimes difficult to get to the task I want to perform without having to navigate around features that are unnecessary to my small practice.

Overall: I can practice without a secretary.

There are much better options out there.

Jul 18, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: For just a little more than you will ultimately spend on Abacus, there are much better solutions out there. I cannot, in good conscience, recommend this product to anyone.

Pros: We did like the time-keeping function. It provided an easy way to enter time. Also, we liked the statistical charts that were available showing daily performance.

Cons: Everything else. Essentially, customer service is not fully up to speed on everything. Frequently, you call and then have to wait for another call when the tech tells you he/she has to ask someone higher up. Also, Abacus management makes promises that it does not keep. When things got really bad, e were told Abacus would release us from our contract and stop automatic withdrawals from our bank account if I promised not to write a negative review. They did not hold up their end.

I have used Abacus for over 10 years, and have found it to be extremely intuitive to use.

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When using Abacus to manage cases, the process is as simple as doing the client work, then billing the time, and finally creating an event to either follow up on what was done, to perform an additional task, or to appear in court on a specific date. I can then move from client to client, not have to remember anything because I will always know the exact status of each client's matter. And if a client calls, I don't have to pull a file to update them on the status of their matter.

Cons: With the most recent version we have had an unusual number of things that are not working the same way they worked prior to the update. While the support staff seems capable, they are on the West Coast and I am on the East Coast, so I end up staying at the end of the day to resolve issues.

Overall: I am a very effective in my billing using this software.

My experience as a new user has been positive.

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ability to learn about the software at my own pace and being able to use a variety of methods to get the information.

Cons: The amount of time it can take me to make changes. I have had formatting issues that were discussed in the videos and had a lot of difficulty setting up the same new formats in my own program.

Overall: It is comprehensive in scope so I can keep all of my relevant information in one place and retrieve it on the fly, which means I can answer client inquiries effectively and efficiently.

A great choice for law firms.

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to link emails and track electronic information is very useful and allows the user to locate past correspondence with ease.

Cons: The inability to track telephonic communication can sometimes be an issue; however, notes have become useful for this task.

Just like a diet - if you follow the instructions your billables will increase. Ours did!

Jul 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use - it seems daunting at first but once I learned how to use it sand became familiar with it, I am pleased at the functionality.

Cons: Our accounting side said they have had some trouble in reconciling escrows; however, we are working that out.

Overall: Increased billability, more control over budget, all of our financial matters in one place for ease of management

I have used Abacus Law for many years and the cloud-based service since they became available.

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Designed for lawyers, easy to use, and powerful. The calendar coordinates well with my Outlook and mobile device.

Cons: The accounting side is rigid, which can be frustrating, but the rigidity also helps avoid errors. Generally the system is well balanced.

Overall: Helps me manage my practice and do my billing.

Used to love this program, but in the last 3 months, some serious structural flaws have developed in the software, creating faulty Reports

Jul 03, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: In the past 3 months, the software has been producing incorrect reports....missing invoice #s on Statements, Trust money being applied incorrectly to invoices, etcetera. When I filed a Case Report, it was "closed" without notifying me. The problem was not solved.

Pros: The Abacus Accounting software provides a great place to store all information needed for billing legal matters, which can be complicated

Cons: the phone support is a group of tech-savvy guys, but they don't know anything about accounting, so they can't understand accounting issues

Abacus makes accounting easy.

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Abacus has everything we need for our daily functions and makes basic accounting easy. We can access our client's many different ways (i.e.: name, matter, ID). I love the way the top bar is set up. The icons are used daily. I can print out reports for the partner within seconds. Easy transfer of funds from one client to another.

Cons: Sometimes when updates are made, there are problems with the monthly billing and client payments. After inputting the time tickets, sometimes the program freezes up and we need to shut down the system a couple of times and even need to call customer services for help. Also, when printing the invoices, even though I put them in alpha order, when they print out, they print out numerically or even one time recently just printed out (255 bills) in no methodical way. The same thing happens when inputting client payments. Instead of allowing me to input what I want to input, if I mark an invoice or invoices.

Affordable; complete; intuitive

Jun 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Affordable: Having purchased similar software years ago and having paid an amount for it, I knew that the cost of a new firm management software that handled both front office and back office matters was going to be a major obstacle for me. Particularly if I wanted the software to be resident on my computer as opposed to web-based. But, with the monthly payment plan that Abacuslaw offers, it was very easy to sign up.
2. Complete management solution. There are very few programs around that offer both a full management software and a full accounting software to attorneys. Most of the software out there offers a billing component, but not a full accounting solution. With Abacuslaw, I can have both for the same price. I don't have to have another accounting software like QuickBooks pro to handle the accounting of my office.
3. The software is very easy to use. Most of the time, I can figure things out by myself without much training. But, to the extent I need training, I can find videos on YouTube or worst case scenario, I can sign up for their affordable one on one instructions.
4. Really good support staff: My questions or problems are usually answered and resolved on the same call into the office. Very responsive and knowledgeable support staff and extremely cooperative and helpful.
5. I've done lots of research. Not too many companies with the same level of service and features for the same price. Highly recommend it.

Cons: 1. Glitches. While support staff is very responsive, the number of glitches is at times distracting. I would say that I average about maybe one glitch every three months or so. But it is dealt with very soon.
2. Data migration: The only major problem I had with Abacus law was their data migration. I was migrating from Amicus online and they could not transfer my data. Finally, the only thing they were able to migrate was my case information. I had to reenter my financial data myself. My suggestion is to make sure that they understand what format you are migrating from and get a firm commitment from them that they can handle the migration without problems.
In the end, though, the drawbacks are so small, compared to the benefits that the minor complaints I have don't even register.

Overall: This software allows me to run my small law firm without having to hire full time assistants and automates about 80% of my administrative tasks.

Easy to use, logically laid out cloud feature provides security

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Remote capabilities, secure file storage, ease of file retrieval, customizing feature set.

The software is easy to navigate once you get the hang of it. Custom additions are easy to make to on the fly. The security of the cloud is important and with the scanning of files, all your documents are safe and retrievable from anywhere with remote access. Staying on top of important matters and being able to pull down documents and forward them, can put your office at ease.

Cons: Integration with other media for Mircosoft, Outlook, email integration doesn't seems to work very well. Work on the integration piece.

Overall: Being able to pull the necessary documents quickly, efficiently for each client. Like having another assistant in the office with you.

My favorite feature of Abacus is the rules based options. I don't have to calculate due dates

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that a can either print a report based on certain dates or certain cases and that I can name or rename certain fields. I also like that all of the county rules are updated automatically. When you are busy like I am -- so often forget until it's too late

Cons: My least favorite thing about the cloud based option is that I have to constantly change screens. I will remedy that with installing another monitor side-by-side so that I can keep Abacus open in the case that I'm working in while working on another document at the same time.

Overall: peace of mind with the rules based option

Was easy to learn and get used to. I used Amicus for years. Abacus is great software

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly and great feature to be able to customize the software to our needs. I like the way the date calculator works.

Cons: I wish it was displayed like Amicus as files. That was very clear and client files stood out more.

Overall: For sure tech support and more advanced features. WE do not need a lot of the features but comforting knowing we can add some features later.

Long time happy user - original customer!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've learned how to craft my queries and the flexibility that allows in the flow of my case management is awesome.

Cons: Hard to say, but if anything, I'd like improvements to the functionality of the mobile versions only

Overall: I've used it since it was first developed. I've never blown a deadline, or lost client info. Can't recommend it enough.

Game changer

Jun 27, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to access my entire office remotely has made my practice and my outside life much easier and more manageable.

Vendor Response

by Abacus Data Systems on June 27, 2017

We are delighted to hear how AbacusLaw and Abacus Private Cloud have made a positive impact on your firm. Thank you for your insights!

I have extensive experience with document management software. AbacusLaw is user friendly.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the way it captures billing in several venues and how it links names to matters. Opening of new cases are very easy.

Cons: I like everything about the software. I do not like the issues which arise with MS Word and Outlook in Office 365. Also that the software tends to freeze up a lot.

Overall: The particularly am benefited with the billing diary and the ticket review.

Always pleased

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, and great functions. Love all the report options and billing is a breeze. The overall look is great also.

Cons: Sometimes takes a little time for a call back from tech support. I hardly ever call, but when I do, it is usually needing a rather quick fix and I hate to wait!

Great

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the integration between case management and accounting software as well as the ability to coordinate the calendar with Microsoft Outlook.

Cons: Statute of limitations dates in personal injury forms cannot be locked or secured to prevent accidental or potentially malicious changes by any employee. I have requested a change in this regard but I have not yet seen it implemented. I also wish our private cloud software had a more automated update option.

always very happy with the customer support

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use and keeping cases organized - makes work flow over all a lot easier - very user friendly

Cons: it crashes a few times a day- it is pricey- sometimes it can randomly run slow- other than that no complaints

Any time I've had a support question, that question was answered immediately.

Jun 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Having a case management software that can be customized to how we run our practice is important. Abacus allows us to implement our ways of doing things into our software. It's very convenient and has made our jobs much more efficient.

Cons: The cross over from our old software to this new software was a bit of a hassle, but the Abacus staff was there to provide us with support every step of the way.

Overall: The most beneficial part of Abacus was being able to customize our program to match our specific practice areas.

The customer support is excellent. The team is always happy and willing to assist with any issues.

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having our data on the cloud, the ability to link emails and documents to each client, and the reports capability.

Overall: The ability to access our files from anywhere. We no longer have to keep a server up to date or pay for backups of our server.

Vendor Response

by Abacus Data Systems on June 21, 2017

Thank you for your review! We look forward to serving you as your technology partner for years to come.

Centralized calendar in conjunction with matter and name organization speeds up our production time.

Jun 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Centralized calendar, name and matter organization, form updates for immigration and the ability make our own forms. we have been using for a little over a year and it has made our office more successful. The incorporated outlook email sync saves the email and time.

Vendor Response

by Abacus Data Systems on June 21, 2017

We are glad to hear that AbacusLaw helps to speed up your production time! As a valued AbacusLaw client, you have a team of dedicated Implementation Engineers available to provide you with further training and help you leverage AbacusLaw for maximum efficiency at https://www.abacusnext.com/abacuslaw-professional-services-scheduling-assistant Cheers!

Wasn't a smooth transition, still getting used to it, a year later, but it does exactly what it says

Jun 20, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Anything problems we have, customer support is right there willing and able to assist us. It's the best attribute regarding Abacus.

Cons: Abacus glitches quite a bit, in comparison to using a non-cloud based programs. It crashes and reboots itself. While we have never been displaced for an extended amount of time. With out workload a few minutes matters to us.

Support is nothing short of phenomenal! We switched from Amicus to Abacus and are very happy.

Jun 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Probably the most is the support. I put off my first support call for a long time--waited until I had a good chunk of time because I assumed I would be on hold forever. Not the case. The person that answered the phone (no hold time) was the person that solved my problem with ease. They explained what they were doing so that I could handle the next time if there was a next time and they haven't treated anyone in our office like they were dumb--even when they had no idea what they were doing. This has been the case each time we have called support. The transition, once all of our data was converted went smoothly and even our limited computer users had little problems from day one.

Cons: The least are probably things that I just don't understand how to do yet. We have only been using the software since January, so I try to spend a little time weekly learning a new aspect of the program. The one thing I wish it would do that amicus did, was in events, I could schedule events that would be added in once another even was completed. In abacus I can set dates out in advance, but they are not contingent on when something was completed. Hope that is something they are looking at for future upgrades. That is probably the only thing I miss from amicus.

Overall: We did the switch because of the buy-out of amicus but have been very happy with the change. We are doing everything through the cloud and it has been seemless.

Vendor Response

by Abacus Data Systems on June 21, 2017

Kayle, We are tremendously glad to hear that the transition has been a good one! To take a deeper dive into the features of AbacusLaw, we recommend joining our weekly half hour "Free Training Friday" webinars. You are also more than welcome to contact our support team at any time who will be more than happy to impart some tips so you can fully take advantage of our software. Watch past webinars and register for future ones here: https://www.abacusnext.com/webinars Best, AbacusNext

Once all of our information was migrated into both ALG and Abacus Accounting it has been great!

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to review/print invoices that were generated. Easy time entry and check writing. Use of forms and information within the program. Training videos and customer service are awesome; has been extremely helpful anytime I had a problem!! Our rep is also very friendly and willing to help or get me to correct department.

Cons: Reversing payments is different. Lineage on check printing is difficult to manage. Having to change tax rate when it changes in each record instead of updating in one place.

Overall: We are able to use it within the cloud and access wherever we may need to.

Easy setup and user friendly.

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As the owner of a small company, I'm always looking for ways to be more efficient with user friendly products. Abacus is a reliable product, provides good technical support and customer service.

Overall: An efficient client management system.

The transition from Amicus to Abacus was smooth with only minor difficulties

Jun 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's user friendly and pretty straightforward. Software makes it easy to track important dates, documents, and events for our files. Help make our jobs more efficient.

Cons: the software wasn't able to capture all of our financial history and time accurately so we had to bring over balance forwards. That was expected and explained to us so were prepared.

Overall: I enjoy the use of the calendar and tracking the documents and events for our files.

Vendor Response

by Abacus Data Systems on June 16, 2017

Thank you for your valued feedback!

Been with them for almost 10 years and each version gets better and better

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, consistency in operation, great support. In nearly our entire use, different versions and our transition to the "cloud" last year, our up-time has been nearly 99%. I was worried about transitioning to APC (cloud), but the support and transition and setup was painless and well executed. Our employees barely noticed the difference, but for, the Remote Desktop link... Very well done!

Cons: There are a few very minor custom things, but overall, nothing worth mentioning. As I said, I have been a happy customer for about 10 years, seen the growing pains, and various upgraded and improvements, each being better than the previous. We've been quite pleased.

Overall: Most important... CONSOLIDATION! Abacus Law integrated the case management, "tickler" by rule, forms, contacts, matter, ACCOUNTING AND BILLING, all into a single easy to use and learn package. Changes in one area and iterated throughout the software. We almost never and disparate or duplicate data. Well Done!

Vendor Response

by Abacus Data Systems on June 16, 2017

We appreciate your enthusiasm and thank you for your feedback! It has been a pleasure to serve you over the past decade.

Abacus Law is great and I recommend it highly. The Accounting portion needs improvement.

Jun 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's a full case management program that encompasses everything we need it to do to run our office smoothly. It links all of our documents, schedules all of our appointments, keeps track of reminders, etc. etc. and it's easy to use. We have 27 users and when Abacus is down, we are lost.

Cons: The Accounting portion of Abacus has it's issues. With each new update, changes are made in an attempt to improve it, but there always seems to be some tweaking needed. The Abacus support team, however, has improved tremendously, and they are always ready and available to help make those tweaks.

We had issues importing data from Amicus into Abacus, but the customer support helped get it going

Jun 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's easy to use and fairly intuitive. The customer support is really excellent. The program is flexible and allows multiple ways to enter time.

Cons: Too many "clicks" to do some things. Cannot create some of the screens/reports we want without an extra charge. We cannot customize our file numbers to fit in with our current system.

Overall: It's easier to use and more flexible than Amicus

Frequent updates.

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is everything under one roof. A turn-key operation that allows you start putting everything you need one convenient place. The technical support that comes with Abacus Law is world class - you talk with a real person and not someone located in a foreign country with limited English speaking skills.

Cons: Oftentimes there is not enough space to enter large amounts of text; hence making it difficult to complete certain tasks.

Excellent Technical Support

Jun 13, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Because I am a power user, I am able to make it do everything I want . There is not any other PM software out there that is as customizable. However, that comes with a cost in usability (more on that below).

However, I have had excellent technical support. I had an issue that I could not solve on my own. I called CS and, although they were not able to resolve it in that session, I was impressed with the thoroughness of the work and the help offered. They went above and beyond to to try to ID the issue. After tinkering around more, I called back with more info and was connected to another tech who was able to resolve the issue. Both had excellent professionalism and telephone demeanor.

I was very impressed by these two experiences and with the quality of the technicians. This was much better service than I expected and there are only a few companies who have provided this quality of support.

Cons: There is a cost to customizability. That is that it can be quite difficult for a non-computer-guy to set up beyond basic calendaring and contact tracking. The workflow and database relationships are not particularly intuitive. Even simple things like creating a search query take more computer knowledge than most attorney will have. Setting up reports or calendar rules is extremely user-unfriendly. Without my computer background I could never have done it.

Because I'm a power user, I can adapt it to meet all of our needs. But out-of-the-box, it's a little too generic to be really useful for most attorneys, even with the "Special Editions." The attorney who referred me to Abacus uses it as nothing more than a calendar and client contacts ¿ and it's too expensive to use it that way.

Overall: Does just about everything I need to for law firm practice management, once I've tinkered with it enough.

Excellent with efficient and expedient task completion.

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of which it is to use the software is the best part of the software, in my opinion. It allows me to do my job better, and with efficiency and detail.

It's been a great experience so far. Very easy to use

Jun 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Regarding the Abacus Law I like how everything can be linked to a case in one intake form. It makes it so much easier to enter a case and have it all done at intake. I love the to-do's or tasks you can assign yourself. I love working with the calendar. The whole process is very easy.

Cons: Sometimes the software runs slow and then shuts down. It's just really inconvenient sometimes. I was having trouble with my intake forms and that getting me stuck and then having the system shut down that that issue has since been resolved.

Overall: Ease at work!

Vendor Response

by Abacus Data Systems on June 13, 2017

Thank you for your valued feedback!

ABACUS LAW IS VERY USER FRIENDLY

Jun 12, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I've been using the software for over 10 years and it is very user friendly and very intuitive. The tech support is AWESOME!

Cons: I don't like the fact that you cannot do an automated backup of the system and every time a windows update occurs, sometimes the Abacus link gets disabled.

Negative experience would avoid this company

May 26, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The software itself is functional - not great but functional. I found it to be a bit behind the times but it works well enough.

Cons: The company continually requires more and more money. They sold me their software as a one-time-buy scenario however about a year or two after buying the software I received repeated calls from a salesman explaining that systems were crashing and I had to buy the update to avoid losing all my data. I was talked into buying the update even though I had no issues because I was told that my system could crash and lose data without warning. I later found out from techs at the company that there was no such major catastrophy. The company did, to its credit, provide me with a year worth of technical assistance which I never needed. I did just call with a request to switch my program to a new computer and the rep refused to help or let me speak to a manager. They sent me an e-mail with instructions but refused to walk me through it or assist me in the process of the transfer.

Worst Customer Service Ever. Overcharged me. Kept charging me after I cancelled service.

May 23, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Our needs were minimal and this software met most of those minimal needs.

Cons: Screens are not customizable. We asked repeatedly for the ability to make custom buttons so that we could execute tasks on each Client without going through their rigorous protocols. After several years and release updates, custom buttons never made it. It seems they don't want users to alter the product so that it best fits the users needs. They are very rigid. At the term of our contract they began billing me at 4 times our agreed rate with no notice. Not once did they disclose the amount they were going to charge and it cannot be found anywhere in their emails, website, etc. For that matter, they could have charged me $1 million a month. In any event, when I told then I did not want do business with such a dishonest company and cancel any service agreement with them, they kept charging my bank card. I finally had to cancel my bank card to stop the charges. Worse than AOL and Comcast.

Overall: It allowed us to move from a paper calendar to a electronic one. I cannot think of anything that is an upgrade from paper files except that.

Okay for legal software but many other options are better.

May 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Nice, clean organization, had a nice summary page that contains insurance info, treatment info, etc.

Cons: Communications were all heaped together, making it difficult to distinguish emails, phone calls, etc. And their customer service is HORRIBLE. They are quick to say "that's a great question," but can NEVER follow it up with an answer.

Do NOT BUY IT

May 10, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I am in the process of finding a different database. I pay almost money per month for technical support. I have been waiting for a week for an answer back from them currently. When they did the update it converted all the date of births to 2000 .... so if you were born in 1995 it shows your date of birth 2095. They tried to tell me a year ago that my contract had expired and wanted me to sign another 5 year contract. I was willing to sign a 3 year and they refused. They continued to charge my credit card for their support after that date. Turns out I did have another year with them and my contract was not expiring. They are HORRIBLE!!!

Pros: It's a database. It does what it is supposed to do... when it is working. However, it is impossible to get technical service.

Cons: Technical support is non-existent. I have tried multiple times to get an answer to a simple problem, and have been told everything from I don't have a contract with them to it's not their problem. Instead of attempting to help, they smart off and are rude and ridiculous in their responses. My IT people were working with abacus to install an update. It did not work and abacus did not respond to calls or emails for a full week. Then after refusing to get off the phone until someone spoke to me, the guy said they just needed to do a couple things and would I like him to do it then. Thirty minutes later it was working. We spent an entire week without it because they simply would not respond to us. They kept saying someone else had our account but that person was always on the phone with another customer, Managers did not return my phone call either.

Running practice on AbacusLaw for a year now - no complaints

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use with lots of features, integrated into Microsoft Outlook

Overall: We've been using AbacusLaw since January 2016 and things are going smoothly. I primarily use the system for client management, notes and calendaring.

Abacus made even better by excellent customer service

Feb 23, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It can do everything we need from case management to accounting

Cons: it has glitches and quirks that are sometimes difficult to work around

Overall: I wanted to touch base with you to let you know that your employee, Our point of contact at Abacus, has been wonderful during our upgrade and subsequent cutover to the Abacus Private Cloud. Support staff is always promptly responsive and willing to go above and beyond to get the job done. I would like to thank you for allowing him to work with us in this massive undertaking, his assistance has made the process far easier and facilitated a relatively smooth transition. Thank you.

Finally got organized with the help of Abacus

Feb 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can access AbacusLaw on anything, MacBook, phone, and see my files and use AbacusLaw like I'm at work. The program itself has some automation I have really needed, rules and form fills. Reporting in a dashboard.

Cons: It's pretty comprehensive and I wish I had more time to learn about it. I just use what I use today.

Overall: Our firm is small (10 staff). We aren't tech savvy, use mostly MACs with a few PCs. We've been "functioning" without a real system for collaboration- a mix of online web services (Clio), software (Microsoft Office) ad hoc of course, your typical office. We all agreed a few months back that we HAD to change, pick one system that worked for everyone. At a bar event I learned Abacus. Their demos convinced us, we moved everything into their private cloud with AbacusLaw. AbacusLaw is desktop software, like an application you would run on your own desktop, but, they 'put' it into a cloud that you can log into from any computer or mobile device, even a phone, and use Windows. It's hard to believe it works as seamless as it does. There was a learning curve using their software, at least for me, and we had a remote trainer teach us all the basics and how to input everything into matters. The calendaring is wonderful. I feel like even after training we only use 10% of what the software has, so I am looking forward to learning more. Overall it wasn't painless moving, nor is this a cheap setup, but, I'm glad we did, I feel like we really improved how the practice runs, and would do it again. Hope this helps you.

Recommendations to other buyers: Make sure to get a demo, and also let them know that you will be importing from another software app. Our team used a few different products before, Clio and some others, it all imported fine .

Abacuslaw - The Answer for any Law Firm

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Abacuslaw is a complete case management software package that makes keeping track of clients, conflicts, calendars any anything associated with a law practice under one roof. The technical support staff is always available and ready to assist with issues related to the software or to guide you through using the package. If you want a complete package to streamline your practice and make your billing time more productive, this is your answer.

Pros: Everything is under one roof. Technical support staff is superior

Cons: Have not found one yet. I have been using this software for 17 years

Recommendations to other buyers: Call them, try them, you will love them

Great Program for the 1970s law firm - Garbage if you are practicing law in present era!

Jan 17, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing. It is complete garbage. It is outdated and shouldn't be on the market.

Cons: Poor design, simple tasks are overly complicated, they force an over-priced subscription model, doesn't integrate with other programs, does not integrate directly with phone calendars, created duplicate entries for contacts, cannot migrate data.

Overall: Forced subscription model on an outdated program. The program had difficulty with a 4-person law firm. There were numerous issues with duplicate contacts, duplicate emails, multiple scheduling issues, and failed to easily integrate with other applications such as Outlook 2016. We also were forced onto a subscription model, costing approximately $300/month. We received zero updates during that time, despite numerous complaints to the sales team. We purchased a high-end server ($4,000) to run Abacus, thinking the hardware was the cause of the latency issues. This solved nothing.

At the end of our contract, our salesperson told us that the software would continue to function, but support would be terminated. This was a lie. The software was restricted to read-only mode and we were locked out of our data. We were then given the option of paying a $275 reinstatement fee, plus increased monthly fees to get the software up and running on our own server again. This was the last straw and we migrated to a much better solution.

Abacus is an outdated system that requires significant upkeep. The hardware requirements are not included in their pricing model. Their hosted solution was also garbage, as it failed to integrate with the local programs. Their software is incredible slow and simple tasks (such as printing an invoice) takes 5-10 minutes to accomplish.

I would stay away from this product at all costs. One final warning, because their system is so outdated, once you start entering data, it cannot be exported to be migrated to a new system. Their poor design forces you to remain on their system or feel the pain of a weeks long migration system. Again, stay away from this outdated system at all costs.

Recommendations to other buyers: Do not purchase this software. Their database cannot be migrated. The system will crash and you will lose data. There are numerous other solutions that are available at much cheaper costs.

Vendor Response

by Abacus Data Systems on January 24, 2017

Capterra is a distinguished platform for users to share reviews of software products, and we respect the forum as a place for serious technical reviews made without self-interest or aggrandizement. The tone and tenor of your review indicates that you are very unhappy with our product, and while we would love to have you stay with us, we want you to make the best decision for your firm. We would be happy to help remedy your situation. At your earliest convenience, please contact us at 858-882-1794F. Cheers, Abacus

Good Product

Jan 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I've been using AbacusLaw for 6 years now and I am generally satisfied with the product. It is not the most user-friendly but it is very customizable, which is the reason I went with it. It is capable of really automating your practice if you take the time to learn to use it and setup the forms.

Proven. Simple to use.

Dec 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I first used abacus while at a former firm, and at the time it was basically a calendaring system. It evolved, and I began using it after opening my own office. I have watched it evolve, and there have been significant developments, year after year. It's simple to use and reliable.

Pros: Simple to use. Solid investment. Excellent customer service.

Cons: No in person training offered at site in San Diego.

Recommendations to other buyers: Well worth the investment.

Don't buy it

Dec 14, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: After doing my research, I decided to get Abacus 2 years ago (not the cloud based). It has not worked out as I thought it would. I got it because you can do billing and have the client information/case management in one software; technically, it is 2 separate software that talks to one another. The accounting part of the software crashes a lot, too. You may be working and have the time running and then it just decides that it doesn't want to run anymore and needs to restart. OK. Great. To do billing, it takes me a long time. You have to push about 15 buttons before you can get the bill. There have been multiple accounting issues that I have to deal with. It has miscalculated some amounts and I caught it because I pay close attention to my client's trust funds and what they owe the firm. The learning curve is HUGEEEE. It is a pain to learn and 1980s platform. Come On!!! There are so many quirks about it that the developer doesn't think at all about the end user. Customer service has been good overall. They don't always call me back when I have an issue or they call me when I can't talk to them. They are supposed to call back, and they never do. One time a customer service was essentially laughing at me, which is was nice. =( Soon, I am going to stop using and try to go get another one, which I am not looking forward to but can't bother with abacus anymore

Pros: Nothing. I wish I never bought it.

Cons: Everything.

Recommendations to other buyers: Don't buy it.

Very disappointing experience with Abacus

Dec 08, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: At this point, nothing.

Cons: APC is a problematical environment to have to work in all day. Abacus Law and especially Abacus Accounting are primitive, highly inefficient.

Overall: Abacus Law in the Abacus Private Cloud is the 4th practice management software that I have used over the past 20 years. Far and away is the worst experience that I have had with practice management software. Many everyday functions take multiple steps where they need only take one. Some features, especially search features, just don't work. In two years I have seen no meaningful improvements in the software. Abacus makes its real money selling you their cloud services and once you commit to putting your data on their Cloud, it gets very hard to move away. I considered transitioning to Amicus Attorney because Abacus has recently merged with Amicus and I was assured for months that a migration was doable, only to learn months later that Abacus will not provide migration to Amicus. The two camps definitely have not gotten on the same page.

Recommendations to other buyers: Don't get into a contract with Abacus.

Vendor Response

by Abacus Data Systems on January 17, 2017

Capterra is a distinguished platform for users to share reviews of software products, and we respect the forum as a place for serious technical reviews made without self-interest or aggrandizement. The tone and tenor of your review indicates that you are very unhappy with our product, and while we would love to have you stay with us, we want you to make the best decision for your firm. We would be happy to help remedy your situation. At your earliest convenience, please contact us at 858-882-1794. Cheers, Abacus

DO NOT FALL FOR THIER EXCELLENT SALES PITCH

Nov 29, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: This was probably the worst decision I have made in my 38 year career. Our firm is still not operational and we've been working with them for six months. The main issue is that Abacus will not connect from San Diego to Colorado: the internet based program shuts down suddenly and your work is missing if you have not saved it on your server (outside of the Abacus program). This is a problem if you are on a deadline. When we brought that to Abacus attention, they blamed a third party connection. We had our IT guy call the third party but because we are not customers of the third party, they would not talk to us. So basically we are paying for a program that does not work AND Abacus wont fix it or even contact the third party with whom they contract for the connection. Furthermore, the migration of my billing program to Abacus billing was a nightmare as Abacus loaded the trust account into the operating account as a credit, i.e. zero in trust. Once they sorted that out, the billing program would not accept payments from clients. My bookkeeper was on the phone with Abacus techs for countless hours trying to work that out to no avail. Finally I sent them a certified letter terminating the contract for cause and guess what? Action! now I had ten technicians working on the multiple issues trying to get it all resolved. But that took time and my attorneys were required to spend literally hours on the phone with these guys. Billable hours lost, meant they did not get their bonuses this month, as well as the firm lost revenue. To make matters worse, the response from Abacus was that it was our fault because our attorneys were non responsive: a complete lie, unless you want to complain that sometimes our attorneys are in court handling actual client matters and cannot be on the phone with them while they are doing actual attorney work. Emails are still floating in cyberspace, not received. Printers don't work. etc etc. My choice is to litigate in another state -- completely untenable. Don't be stupid. Upgrade your server and stick with your current billing program.

Pros: Great sales pitch. If the program worked, it is a lawyers dream. It doesn't.

Cons: The program does not connect and shuts down. Then you cannot do anything. It does not operate.

Recommendations to other buyers: Save your money: put it into a server upgrade and keep your existing billing software.

Migration from Credenza to Abacus a bust!

Nov 22, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I am unable to use it effectively because my data from Credenza has yet to be transferred.

Cons: Support is unsupportive.

Overall: Sometime in August 2016 I received an "end of life" notice for the credenza practice management program. This program supported by the makers of Abacus would end and of course you are prompted to buy Abacus Law and Abacus would migrate your data to the new platform. Well, I jumped on board in October 2016 and its been a nightmare ever since. My years of time keeping, billing and notes did not move completely over to the new program and Abacus has yet to resolve the problem. Moreover and equally frustrating, Credenza is disabled not just because the Abacus technician disabled it but also because the what notes I can discern on my computer indicate that the "add-in" will crash my system. I have been without a working practice management system for almost a month and Abacus can't seem to take the time to make my small law practice whole. Billing is behind and that is not a good place to be in for any business let alone a small one. I remain hopeful that my data is somewhere in my computer system. At this point, I am less than hopeful that this company cares enough to help me. Unbelievable!!

Recommendations to other buyers: I would not recommend it.

They are pricing me out

Nov 15, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Performs essential function and is modifiable.

Cons: Has become too expensive.

Overall: I began using Abacus over 20 years ago. As the years wore on and the company got bigger they began increasing their price going from a purchase product to a license product and now they seek to require a monthly payment per user. The cost is becoming prohibitive for a smaller firm such as mine (5 lawyer firm). I will be looking for an alternative.

Recommendations to other buyers: No

Abacuslaw is very user friendly

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: It is great! Easy to use. It is not cheap, but you get a lot of services for the money.

Pros: User friendly.

Cons: The price.

Recommendations to other buyers: Use it.

Terrific All-Inclusive Bundle of Practice Management Software, Tools, and Cloud-Based Storage

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: The great thing about Abacus is that it completely takes the maintenance aspect out of maintaining all the software required to run a law practice. Abacus Cloud allows you to install all of the practice management software (we use Abacus Gold) in its cloud, along with MS Office, Adobe, and any other software that you would normally use. The cloud environment functions as a virtual private server, which is entirely maintained by Abacus, allowing both seamless storage and integration of all firm software and resources.

terrible customer service

Aug 31, 2016
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: The software has potential but the staff at Abacus would have to be willing.

Cons: They have the worst customer service of any organization

Recommendations to other buyers: Find another software, any other would be better. You are not "allowed" to speak to a supervisor or tier two tech.

Not bad, but I'm on the lookout for something better

Aug 03, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Fairly user friendly and customizable.

Cons: Recent updates have changed features for the worse. The company is pushing their cloud based software now that they just got venture capital funding and they seem to be slowing breaking down their desktop version.

Overall: I've used Abacus for over a decade. I've gotten pretty comfortable with the Law software and think it does a pretty good job, though it has many error messages and weird windows that open that you have to click through. It overall works okay. Accounting, however, really sucks. Accounting allows for certain functions (like batch invoicing) that just don't work very well. The customer support is local but they can have a bit of an attitude or will sometimes tell me that the software isn't perfect and I shouldn't expect too much.

Very pleased with this product.

Jul 22, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Abacus offers a comprehensive system including case management, financial accounting and cloud storage. I think you can choose either one of the components or all of them. I prefer having case management and financial accounting all in the same program and a cloud environment is a must for me. So I have all three with Abacus.

Cons: The component that is missing at this time is a client private portal. Would be great to post client records there as opposed to having to mail everything to them. The cloud based component also intermittently goes offline depending upon the quality of one's internet connection. And, the cloud interface with Outlook and Word has a few minor glitches wherein Outlook does not always respond quickly when adding attachments to e-mails. The quick fix is to end the task one is working on through task master and start over. Lastly, the forms base is relatively small. That is probably due to my inexperience with macro forms development. In any case, I have not yet used their forms much.

Recommendations to other buyers: Take a look at other practice management programs and compare before purchasing. The American Bar Association has a helpful software comparison chart on its website

Strong product with robust features to manage matters and contacts for

Jul 22, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The seamless links between matter and name, the reporting functions, and the search functions are excellent for the price. The tech support for both AbacusLaw and the cloud service (APC) are excellent, at ANY price. the integration with Office, and the addition of other programs like Adobe Acrobat and Quickbooks make this a no-brainer.

Cons: I'd like a little more attention to suggested new features or capabilities I come up with.

Recommendations to other buyers: Don't waste your time. This is the software that will exceed your needs. Unless your firm has hundreds of attorneys, there is nothing this program can't accomplish for you. Frankly, unless you completely customize a Salesforce or SAP-type product, you can¿t get a more comprehensive package for your firm.

Abacus Law is a great asset to any law office

Jul 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is everything under one roof. A turn-key operation that allows you start putting everything you need to manage your law practice in one convenient place. The technical support that comes with Abacus Law is world class - you talk with a real person who cares about your problems and will work with you to fix any issues.

Cons: I am a solo practitioner so I often work on the weekend. I would like to be able to reach out to tech support should I encounter a problem over the weekend.

Recommendations to other buyers: You have to give the software and yourself time to get somewhat accustomed to the various things that this great product can do to make your life easier.

I feel like I was misled--Abacus Private Cloud has issues

Jun 03, 2016
1/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: I first purchased the gold edition of Abacus two years ago and installed it locally. It had its quirks, but we were satisfied overall. A few months in, though, it started crashing frequently during billing and time entry--every 4-5 time tickets and every 3-4 bills rendered. We spent more time re-starting the software than it took to render all of our bills. Abacus IT couldn't figure it out. Then it started to 'forget' the database location and we had to be on the phone with Abacus IT about once a week so they could fix it remotely.

When Abacus couldn't figure out why it kept crashing, they guessed it was an incompatibility issue with our brand-new server and suggested we move to Abacus Private Cloud. Sounded fine. They housed and maintained the hardware and we didn't need server IT. Of course, the price went up by 200%. Seemed like a fair trade-off at first.

Despite the representations as to stability and savings, it got worse. Our first billing run on APC crashed the software more frequently than it had on our own server. The next billing run was worse. It crashed after nearly every generated bill. At best the software would crash fewer than two dozen times during a billing run, no matter what IT tried to do. Finally, they just blamed it on us. It hasn't been fixed entirely to this day.

To add insult to injury, we were told out of the blue that our virtual server was running low on storage space. We removed everything we could think of that we'd put on it and it still ran low. Abacus billed us for additional storage space despite our efforts, without explanation as to where the issue lay or any attempts to help. E-mails to IT were met with silence.

Barring some sort of miracle, I cannot wait until our contract is up so I can cancel the agreement. It's ludicrously expensive for what it is and how often it fails to work, and all of the time spent with IT has cost more work hours than I want to admit. It's clunky, quirky, crashes frequently, and the software is unstable no matter which platform or hardware is in use. And buyer beware--Abacus doesn't guarantee the software will work and the cancellation penalty is essentially the equivalent of the value of your remaining contract.

I am extremely unhappy with Abacus and feel like I was misled on the initial purchase, and misled again when told that switching everything to the cloud would improve stability.

real technology was paper

Apr 06, 2016
1/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: The reality seems to be that to ensure continued profits monthly service fees were created. Very little benefits to consumers of the product came to life. More problems and less productivity. More costs less benefits. Not that long ago - 10 years I worked in a firm that insisted on continued use of DOS. The amazing benefit is it always worked. Since going to the monthly program Abacus has never worked correctly. I don't have the time to always call and make it work like it is supposed to. I get a lot less than when i simply bought the program. I do want it to work but it does not. 40 minutes with tech support and unfortunately the tech really has no idea what to do. Instead of working i am inputting this on my other computer while hearing words that make no sense. Good luck to this tech. It must be frustrating for him as well.

Vendor Response

by Abacus Data Systems on April 11, 2016

Dear Mr. Whitworth, We understand that technical issues may portray a less than satisfactory experience. Our user experience is our gold, and when we are presented with any technical concerns, we commit ourselves to achieve full resolution and satisfaction. We hope that you will consider giving us a chance to work together to get your workflow running perfectly. At Abacus, it is our ongoing mission to provide our clients with secure, reliable and cutting-edge technology to help enable their success and secure their future. Sincerely, The Abacus Team, 1-800-726-3339

Difficult to use, rude customer service and outrageous cancellation fees when you give up.

Feb 25, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: I used Abacus for over 15 years. I used their old CD based system with no problems for Case Management, but not billing or accounting. When they would no longer support the CD version, they forced me to go to their web based version. The price increased exponentially and was prohibitive for my solo practice. However, having used it for so many years, I was hesitant to give it up and lose the ability to access old client records on all computers. Their billing software is awful. Clients could not understand the bills and we received numerous complaints of its trust accounting reports on the bills. We had to stop after three months.

When we called in for support and finally got a call back, the technician was rude and actually insulted my office manager. They were no help at all and they actually told us that they were more interested in their new ventures into cloud computing than law firm case management.

We had to give up and now they have turned me over to collection asking for over $5000.00 in early cancellation fees.

Vendor Response

by Abacus Data Systems on March 16, 2016

Thank you for taking the time to provide us with details about your experience with Abacus. We can assure you that we take levels of service very seriously and are committed to ensuring the long-term success of all our clients. We apologize for the service you received, and further apologize if you felt forced to purchase anything from anyone on our team. We ultimately want to enable the success of our clients, so in addition to offering on-demand training videos, we also offer live webinar training and customized training programs on a firm-by-firm basis. We value you as a client and would love an opportunity to retain your business. Please contact us if you would like to set something up. Best, The Abacus Team 1-800-726-3339

Abacus Training-Awesome Customer Service

Jan 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been working with Abacus the past 15 years in the legal field. Abacus is a great legal software and I am sure for any other organization. I like many aspects of the software and the one I would like to speak of is its Customer Service. I work now with a non proffit organization so not your typical legal setting and I still have many questions, especially for reporting and queries. I would like to say that Dean Hileman is awesome!! He is always there and and always responds quickly and always follows up with me to ensure I am happy with the system. I would recommend Abacus to any organization whether legal or not.

Vendor Response

by Abacus Data Systems on January 13, 2016

Thank you for taking the time to provide your feedback, and thank you for being one of our valued clients. We have learned from our most successful clients that it takes much more than a simple software product to build and grow a successful Law Firm. We value your insight, and are committed to providing all of our clients with a comprehensive suite of fully managed legal technology products and services to help guarantee the integrity and security of their sensitive data, as well as to enable their success and ultimate performance. Best, The Abacus Team

Fantastic

Jan 04, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Everyone really has been incredibly helpful to me! I appreciate all the efforts ABACUS has made to help our firm. I do, however, think that you overcharge.

Vendor Response

by Abacus Data Systems on January 13, 2016

Hi Stacey, thank you for taking the time to provide your feedback. Instead of offering cookie-cutter technology products and services, Abacus caters to specific business applications, technology and budgetary requirements to help you increase revenues, reduce costs and maximize efficiencies. To that end, Abacus Private Cloud is on a 'pay-as-you-grow' structure for customized plans and pricing for firms of all sizes. We value you as a client and would love an opportunity to build a custom plan for your business. Please give the Abacus Team a call at 800-726-3339 and we can work with you on building a customized APC plan.

Help received

Dec 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: To whom it may concern,
I just had to take a moment to send an email to thank Dean for his invaluable, over and beyond customer service, he is a true asset to your company, and I hope that Abacus customer service management knows what a devoted, knowledgeable employee you have.

I attended Dean's webinar on Mail Merge in Abacus on Wednesday on 12/16/2015, which was great, and a real informative webinar, that was well planned, easy to follow, and full of useful information. However, I am writing this email to acknowledge what Dean did for me afterwards. After the webinar, I had emailed Dean asking if he could help me create a query to generate a client list, (past, and current), that have an email address, with their phone number's and if he could help me make a excel spreadsheet with this information, which was not something my employer had paid for, but we desperately needed. She had been asking me to generate this list for the past two weeks, and despite my endless attempts, I could not figure out how to generate a query that would do this correctly. Within minutes Dean had generated a query, showed me how to use it, how to modify it, and how Abacus could assist our office in the future to generate letters, emails and help turn potential leads into paying clients. I was amazed, and so completely grateful, I joked with him that he single handily may have saved my job!

I had to take this time to send this email because it is not often that I come across someone that is so good at their job, not to mention completely dedicated, with such excellent customer service skills. I will be recommending to the attorney I work for that we attend more webinars, and utilize Abacus and all its features for her practice, and as a tool to run a smooth, successful law firm.

Again, thank you Dean, I cannot express my gratitude to you for going over and beyond to help me help my employer!!! Have a great holiday, and a Happy New Year!

Vendor Response

by Abacus Data Systems on January 13, 2016

Thank you for taking the time to provide us with details about your experience with Abacus. Our team is committed to providing the highest levels of customer service to our clients, and we are happy to hear that that was the service you received. Thank you for the opportunity to serve you, we wish you much success!

THE BEST SETUP

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a PI lawyer, it's the best setup I've found to keep my practice running smoothly. I'm mobile and organized. There's a learning curve to get the hang of the program, but they have training and support to get you started. Great automated calendar.

Vendor Response

by Abacus Data Systems on January 13, 2016

Mr. Harris - We are thrilled to hear you use AbacusLaw specifically for your PI practice. Our PALS - Practice Area Legal Solutions - are designed for just that! If you ever need personalized training and support, we offer on-demand training videos, and live webinar training. Always feel free to reach out to the Abacus Team at 800-726-3339, and we can schedule a convenient time for you to receive personalized training sessions. Thank you for being a valued Abacus client!

Absolutely Fantastic Products!

Dec 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Abacus Law and Abacus Private Cloud are godsends. I don't have to mess with IT anymore, and the enitre firm is secure and mobile. Our firm runs on Abacus!

Vendor Response

by Abacus Data Systems on January 13, 2016

Mr. Black, we are happy to hear that you have fully automated your practice with AbacusLaw and Abacus Private Cloud. Thank you for being one of our valued clients, we wish you much success!

Use it EVERYDAY in my Practice - I am SOLD!

Dec 08, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having been a solid Abacus user since 2007 (and used it to do a multi-state practice), I took the plunge the moment Abacus Private Cloud came on line. As one of the folks on the "maiden voyage" there were some initial rough seas --- which now (speaking from the past 18 months of cloud occupancy), have totally smoothed out. I CANNOT and will not be without this software.

Anyone attempting to be a "virtual lawyer" needs this program and this platform. My office is anywhere I have wifi. My multi-state, multi-county, multi-circuit practice is possible because of this piece of technology. I can walk into a courtroom with 10 cases in a row to do, and not carry a piece of paper - everything is organized in my Abacus... if the Judge forgets what happened at the last hearing, the case notes and prior Order are there at my finger tips. Press another key, and the order or memo gets sent to everyone's tablet, computer or phone in the courtroom. It makes me look smarter - and more organized -- that I am.

All this would be for nada if not for the customer service (I work late, and weekends... and they answer calls at that time). Also, having forms tailor-made for my niche practice is a professional service they offer, much cheaper than I can train staff to do it. I have so much more I can be doing with Abacus that i don't do (trust accounting, calendar causing forms to generate at proper times, mass mail merges, etc), but I'll get to it in time. BOB

Vendor Response

by Abacus Data Systems on December 09, 2015

Mr. Noone, thank you for taking the time to leave your feedback, and for being a valued Abacus client. We have recently optimized AbacusLaw for use within Abacus Private Cloud, so we are happy to hear that you have been successful in automating your practice with our fully managed solutions. It is our goal to help businesses take the next step in their journey to the Cloud, and glad you are one of them! Thank you for the opportunity to serve you, we wish you great success!

ABACUS PRIVATE CLOUD - A GREAT COMPUTING PLATFORM FOR LAWYERS!!

Dec 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For the last 20 months my entire law office has been run on Abacus Private Cloud. It has worked flawlessly, with great, responsive, USA-based tech support (for set up issues and as needed thereafter).

APC enabled me to put my entire law office into a private cloud environment, in an industrial data center custom-built solely for this purpose, dedicated to the legal profession, and managed by top-notch professionals in the data center industry; this is something I could never have achieved on my own, or through another vendor.

The benefits to my law practice from Abacus Private Cloud are:
- - My data is secure and safe in the Abacus Private Cloud data center. No more local data backups, because all data is on the private cloud server, and is backed up there.
- - My local equipment costs are drastically lower than before I switched to a private cloud. I eliminated the three desktop computers that I was previously accessing remotely.
- - I don¿t need costly application software on each local access device. All law office applications can be run on the private cloud server, not on local hardware. The local devices are there simply to display and interact with the private cloud server.
- - My private cloud server can run any software, whether related to Abacus or not. Therefore, I can run the application software that my meets the specific needs of my law practice, regardless of the vendor.
- - My local IT and tech support costs are $0.
- - My staff and I have become totally mobile, without sacrificing efficiency. This means that each employee, as needed, can work on their own schedule, and from any location with cell phone coverage, electricity, and an Internet connection. This creates a flexible, modern, and dynamic work environment, resulting in a better quality of life, happier attorneys and staff, and a better work vs. life balance for all involved.
- - All law office applications and data are accessible 24×7 for each user via any device: desktop computer, laptop, tablet or smartphone.
- - Private cloud technical requests (e.g., email configuration, remote access from a new device, etc.) are promptly resolved by the Abacus Private Cloud support staff.
- - System reliability (uptime) is outstanding.

In sum, this is a truly great product, at a reasonable price, with great customer support. I highly recommend you get it!! Thanks.

Vendor Response

by Abacus Data Systems on December 09, 2015

Mr Farr: Thank you for being a valued Abacus client. We're glad that you have fully automated your practice Abacus Private Cloud, and enjoy your virtual workplace environment. We are committed to providing our clients with a comprehensive suite of fully managed legal technology products and services to help guarantee the integrity and security of their sensitive data, as well as to enable their success and ultimate performance. Thank you for the opportunity to serve you, we wish you much success! Best, The Abacus Total Care Team

LOVE IT!

Dec 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I couldn't practice without it! I made the switch from My Case to Abacus Law, and started using their cloud service as well. This is a much more in depth program and it can handle everything I need it to. It took a while to learn, but they have amazing training and support. Now that I have the hang of it, and got it setup, it's a breeze. It's integrated with everything I need and I'm totally mobile. LOVE! LOVE! LOVE!

Vendor Response

by Abacus Data Systems on December 09, 2015

We're happy to hear that you have fully automated your practice with AbacusLaw and Abacus Private Cloud. We are committed to providing our clients with a comprehensive suite of fully managed legal technology products and services to help guarantee the integrity and security of their sensitive data, as well as to enable their success and ultimate performance. Thank you for being one of our valued clients, we wish you much success!

Better than the Reviews Would Suggest

Dec 03, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a user for over 10 years I think the software is great at what it does. If a matter centric system isn't how you practice this software is not for you. Correct if your practice is client centric you will be frustrated and it will not work for you. In terms of accounting I have abandoned the payroll module and still have days when I wish they would integrate with Quickbooks.
Customer service is great with most issues solved in minutes by letting the tech access the system and fix it. Still change is slow, still waiting to integrate with google calendar. Abacus and outlook play well together as long as you use 32 bit and not 64 bit.

Vendor Response

by Abacus Data Systems on December 09, 2015

Mr. Brown: We value your insight, and are committed to providing all of our clients with a comprehensive suite of fully managed legal technology products and services to help guarantee the integrity and security of their sensitive data, as well as to enable their success and ultimate performance. We are always working to enhance our system with new features and integrations. Thank you for taking the time to provide your feedback, and thank you for being one of our valued clients. Best, The Abacus Team

Not for Small Firm

Nov 09, 2015
1/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: Maybe you can't teach an old dog new tricks, cause this old dog has had it with Abacus. I'm sure it's a great program if you have in-house IT staff and your attorneys and staff have loads of free time to learn this user-unfriendly program. I also was hesitant to switch to my I phone, but love it since it is "intuitive" and you can figure out many features on your own. Abacus is counter-intuitive and I wasted lots of Staff and Attorney time trying to integrate it into my practice.

Vendor Response

by Abacus Data Systems on November 12, 2015

Hi Mr. Carroll, Thank you for taking the time to provide this valuable feedback. Our number one goal is to provide easy-to-use, intuitive solutions that enable our clients to save time and maximize efficiencies without needing to have in-house IT staff. We value you as a client and would love an opportunity to retain your business. In addition to personalized training and support, we offer on-demand training videos, and live webinar training to help set our clients up for success. Please contact us if you would like to set something up. Best, The Abacus Team 1-800-726-3339

Love the software

Oct 17, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: 1. Most difficult software to learn. But it's everything that I love---after I learned it.
2. Too expensive to upgrade to the Cloud version. :(
3. Keeps me organized and couldn't run without it.
4. With the growth in my business and the need for a Cloud version, I am shopping around for a new company. (I really wish I could stay with Abacus, but the cost is too much)

Vendor Response

by Abacus Data Systems on December 09, 2015

Thank you for taking the time to provide your feedback. Instead of offering cookie-cutter technology products and services, Abacus Private Cloud caters to specific business applications, technology and budgetary requirements to help you increase revenues, reduce costs and maximize efficiencies. To that end, Abacus Private Cloud is on a 'pay-as-you-grow' structure for customized plans and pricing for firms of all sizes. We value you as a client and would love an opportunity to retain your business. Please give the Abacus Team a call at 800-726-3339 and we can work with you on building a customized APC plan.

Eight years and going strong

Jul 21, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: With 250,000 users they must be doing something right! I suspect that those of us without issues don't bother to comment. It makes sense that if you have had a problem then you squawk about it. I know I do!

Our firm has been using this product for over eight years. In recommending it to another firm I came across these reviews. I could not disagree more. Like any system it takes some training. We hired an outside instructor to come in for two days to train. Once we got the basics down we grew with it. The nice feature it comes with is that every time you log in, it gives you tips for the day that expand your knowledge or remind you of something you may have fogotten.

The features that I appreciate most are linking your emails from Outlook to the matters file. That is an enormous time saver. The notes file is likewise extremely useful in refreshing your memory on things that have transpired. Both come with a preview of the content similar to your email.

It makes life easy and certain with the current forms embedded for civil matters and court forms.
The home screen might not be as pretty as some but it is very simple to understand and use. Documents get scanned and saved to the matters file with ease. Overall there is nothing about our personal I jury cases I can't put my hands on quickly. And remotely when I am out of the office.

Some have complained about customer service. I guess that is a universal complaint we all have with almost software company. But honestly, when our IT guy gets on the phone with them and they speak the same language, we have never had a problem.

I could not run our firm without Abacus.

Vendor Response

by Abacus Data Systems on December 09, 2015

Hi Mr. Robinson, Thank you for taking the time to provide your feedback, and thank you for being one of our valued clients. With over 30 years of service, we¿ve learned from our most successful clients that it takes much more than a simple software product to build and grow a successful Law Firm. We value your insight, and are committed to providing all of our clients with a comprehensive suite of fully managed legal technology products and services to help guarantee the integrity and security of their sensitive data, as well as to enable their success and ultimate performance. Best, The Abacus Team

Long Time Usee

Jul 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love AbacusLaw. I couldn't get through my day without it. Everything is integrated and I upgraded to Cloud so now I'm totally mobile.

Vendor Response

by Abacus Data Systems on December 09, 2015

Thank you for being one of our valued clients! We are thrilled to hear you have fully automated your practice with AbacusLaw running on Abacus Private Cloud, and we wish you much success! Best, The Abacus Team

They are very shady and dishonest.

Jun 23, 2015
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: First, beware the hidden fees. Second, beware the horrible customer service. Be prepared for big promises with no delivery. It's not worth the headache. Beware the longterm contract. All the case management systems worth their weight require no longterm contract. User interface is terrible.

Vendor Response

by Abacus Data Systems on December 09, 2015

At Abacus we take levels of service very seriously and are committed to ensuring the long-term success of all our clients. With over 30 years of service, we recognize that every firm does things a little differently. To this end, in addition to offering on-demand training videos, we also offer live webinar training and customized training programs on a firm-by-firm basis to meet specific goals, timelines and budgets. We strive to offer clients the tools they need to succeed for no additional costs. If we can answer any questions about our products and services, please feel free to reach our dedicated Total Care Team at 800-726-3339.

I like the program, particularly for a solo, but customer service is horrible

Jun 07, 2015
3/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: I am a very frustrated customer. I like the program. It is easy to use. I have had no problem integrating it with outlook calendars. However, I am a monthly auto credit card payer. My credit card info hasn't changed in months. I have received repeated unpaid notices and suspension notices over a $63.00 monthly fee that was simply never auto debited by AbacusLaw. I have called at least 6 times. I have emailed the billing department. I have never gotten anyone to answer any of any of the telephone numbers and no one has ever returned my call. I am on auto pay and my account info has not changed and my account has always had more than sufficient funds. Now AbacusLaw has suspended my account and demands another $250.00 to get it reinstated because no one will answer the phone or return my call. I can't begin to tell you how frustrating this is.

Vendor Response

by Abacus Data Systems on June 08, 2015

We can assure you that we take level of service very seriously and have recently taken measures to scale up our internal capabilities to deliver the levels of service our clients expect, and deserve. With the exponential growth from Abacus Private Cloud, we've recently opened a brand new, 5,300 square foot facility and have augmented our leadership team with top-tier technology and legal professionals. By no means is this an excuse, bu please know that we recognize our levels of service have suffered recently and we're doing everything in our power to scale up as quickly as possible to help our valued clients. We highly value your business and thank you in advance for understanding in this matter.

the late greats

May 31, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: 20 years ago, this was a cutting edge, full feature case management powerhouse. over time, it has become bloated, buggy, and well, just plain bad. outlook integration is a joke. one of the ugliest interfaces in the industry. customizations? great when they work. when they work. customer support? good luck with that. a firm that once catered to law firms and their needs now is laser focued on what works for abacus (engage a business partner like hotdocs or the bat or uptime at risk of abandonment a year or two down the road) . clients be damned abacus will lead its customers down countless false paths and leave them hanging/unsupported. good luck with that.

cannot recommend this to anyone

(ok, maybe archivists chronicling the evolution of legal tech).

avoid.

Vendor Response

by Abacus Data Systems on December 09, 2015

It is our ongoing mission to provide our clients with secure, reliable and cutting-edge technology to help enable their success and secure their future. Recently, we optimized AbacusLaw for use within Abacus Private Cloud to meet the demands of the ever-changing legal technology landscape. This comprehensive suite of system enhancements offers legal professionals the mobility, security, privacy and instant communication they need to remain successful. Not only is AbacusLaw optimized for use within Abacus Private Cloud, but we manage the entire virtual server for our clients, offloading frustrating IT burdens. Please contact us at 800-726-3339 if you would like to learn more about AbacusLaw and Abacus Private Cloud. We look forward to serving you in the future.

Abacus system has to many ways to input information and Customer Service is horrible

Apr 14, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Abacus program has many different useful functions in its program. Unfortunately, the program does not work how it presented and is difficult to use. The training videos were also not helpful in learning how to use the system. There is also so many different ways you can input the same information which causes problems when each avenue of inputting the information does not require you to put in the same information. This leaves files, names, cases with missing information one to another and are not uniformly the same . So we had come up with one way to do it so all the clients and cases had the same information. In addition to just about every day someone in the office has an error with the program that shuts the entire program down. We have called customer support multiple times, each time we are on the phone with them for a minimum of 30 minutes in addition to everyone in the office needing to shut down the program. Ultimately losing productivity, not being able to see our information we have saved to the program and wasting our time. Customer Support just wants to blame our systems and won't take any responsibility for their program. I would not recommend this product to anyone.

Vendor Response

by Abacus Data Systems on May 01, 2015

At Abacus we take levels of service very seriously and are committed to ensuring the long-term success of all our clients. With over 30 years of service, we recognize that every firm does things a little differently. To this end, in addition to offering on-demand training videos, we also offer live webinar training and customized training programs on a firm-by-firm basis to meet specific goals, timelines and budgets. As internal network configurations vary from office to office, and since Abacus does control or manage our clients¿ networks, we cannot guarantee that the configurations of our all our clients¿ systems will be compatible with AbacusLaw. For this reason, and for increased security, mobility and reliability, many of our clients choose to utilize AbacusLaw within Abacus Private Cloud, our virtual office solution. Not only is AbacusLaw optimized for use within Abacus Private Cloud, but we manage the entire virtual server for our clients, offloading frustrating IT burdens.

Functionally Rich But Poor Company to do Business With

Feb 18, 2015
2/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: From a functional perspective this software has a number of bells and whistles that any law firm would desire. The product has issues running over a wide area network so if you have multiple offices and want a common database beware, performace is marginal at best.The con is the company itself and how they deal with customer. Specifically they tell you one thing, take your money, and then do not follow through on their commitment. Once they have you they you are stuck unless you pay to get away from the company. Not a company that we choose to do business with after being a good customer for over18 years.

Vendor Response

by Abacus Data Systems on May 01, 2015

At Abacus, it is our ongoing mission to provide our clients with secure, reliable and cutting-edge technology to help enable their success and secure their future. Due to the rapid pace of technology innovation and changing regulatory requirements, like all software applications, older Abacus products and services periodically reach End-of-Life milestones. To mitigate the risks of using outdated technology, including security vulnerabilities due to incompatibility with newer operating systems, hardware and software applications, many AbacusLaw clients choose to join our VIP membership program which guarantees real-time and seamless updates, system enhancements and new version releases with unlimited ongoing support. For clients seeking increased mobility, collaboration, security and flexibility, we recommend Abacus Private Cloud¿, a turn-key virtual office solution. We take customer service very seriously and highly value the patronage of all our clients.