Tyler Technologies

Incode


4 / 5
8 reviews


Average Ratings

8 Reviews

  • 4 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/one-time/user
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Tyler Technologies
  • www.tylertech.com
  • Founded 1966
  • United States

About Incode

Tracks all aspects of courts and their officers; provides effective case management, document processing and cash/bond management.


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Incode Features

  • Administrative Hearings
  • Appeal Boards
  • Calendar Management
  • Case History
  • Collections Management
  • Court Cost Records
  • Defendant Records
  • Docket Management
  • Document Imaging
  • Fines Management
  • Jury Management
  • Subpoena Tracking
  • Warrant Tracking

Incode Reviews Recently Reviewed!


Sometimes complicated

Apr 10, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The software has a vast array of functions allowing a multitude of departments to utilize. Some of the capabilities include payables/receivables, work orders, purchase orders, permits, business licensing and payroll functions.

Cons: Not user-friendly. I believe that is caused from too many options especially when running a report. Is frustrating when one report differs from another.

Overall: Nice to have many of our reporting needs located in one area, this saves time and taxpayers money. Customer service is typically quick and courteous.

Incode Review

Apr 07, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Tyler tech provided us with the Incode system. At the office we used V9. This version upgrade for us provided timesheets entry and payroll processing capabilities. This work great especally the time-entry was very easy to use.

Cons: The reporting aspect of INCODE is not very flexible. I would have to run multiple reports, ending up combinging several Excel spreadsheets. This was not only time consuming but very stressful. I wish to see some improvment with their reports.

Work Orders

Apr 19, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Incode has helped us track our departmental work order projects and service repair needs. We customized the program and made activity codes specific to each department (parks, streets, and water). Now, we can see exactly what each department worked on during each month and can even filter the activities to the specific date.

Cons: If you are not familiar with the Incode program, you can quickly and easily get confused by all the program menu screens.

Good software for government use

Sep 05, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Incode is one of the most widely used government products available. Our city uses it for cash collections, purchasing, inspections, HR/payroll, and other functions.

Cons: The telephone support queue is confusing, as is the online support. Too many different selections. I always seem to select the wrong queue! It is not very easy to maintain and usually requires assistance from support.

Capterra loader

Easy for non-finance professionals, excellent support

Jan 16, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I am a non-finance manager at a Park District; Incode is relatively simple to learn and easy to use. As the technical contact for the software, I have found that Tyler Tech's support is top-notch and really very good at what they do.

Cons: The interface looks a little dated, but to me this is to be expected with software designed for governments.

Incode Law Side

Oct 04, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We use Incode for our municipal court, probation, and water billing. This system seems to work for what we need it for. We like how we can call at anytime to see about getting things added to system that will help benefit us in using the system.

Incode Review

Sep 12, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: What I like most about Incode, is it is easy to maneuver and any customer support is simple. This software takes some getting used to, but once you do it is pretty simple.

Cons: I don't like the payroll portion of the software. Sometimes if you are using a server and tax brackets get changed, pay gets completely wrong.

Overall: I have worked with Incode for 3 years, and my experience has been great. It is easy to work with, and support is quick and helpful.

Old but works well enough

Apr 02, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It's very functional. Many features can be found if you know where and how to look.

Cons: Clunky and looks and runs like it hasn't been updated in a decade or so.