Four Winds Interactive

FWI


4.5 / 5
27 reviews

Who Uses This Software?

FWIs platform is driving communications to millions of people everyday in airports, banks, corporate campuses, sports stadiums, hospitals, hotels, casinos, universities, and manufacturing facilities.


Average Ratings

27 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Four Winds Interactive
  • www.fourwindsinteractive.com/
  • Founded 2005
  • United States

About FWI

For the past 13 years, FWI has been the industry's leading innovator for customers seeking an enterprise solution. With more than 7,300 current clients, FWI has a stellar record of past performance. FWI's broad experience across many industries is a true differentiator when compared to our competitors. Being the most well-rounded Visual Communications vendor today means that our clients can take advantage of the best practices from our leadership in 15 markets and 35 countries.


FWI Features

  • Automatic Player Updates
  • Content Scheduling
  • Media Library
  • Multi-Screen Support
  • Remote Display Management

FWI Reviews Recently Reviewed!


Capterra loader

It's not perfect, but it's as close as any signage software has gotten

Jan 14, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The way locations, templates and content cascade down the network tree is both familiar and intuitive, but don't let the simplicity fool you: there are powerful features and settings just under the surface if you know where to look that allow you to build almost anything you can think of.

Cons: Accomplishing complex solutions like integrating unique data structures or getting certain behaviors to function properly can involve some trial and error. Documentation for more advanced abilities in the past has been notoriously lacking, although there has been some improvement since they switched to their community portal. The appearance of the CMD software seems a bit antiquated, like old Windows programs.

Overall: I have done countless projects using FWi as the foundation for our solutions. No matter what the project required, I was able to get it done with FWi. They have some of the best features available for data integration, content playback, performance, and network management. It's also quick to pick up and use without any training if you're just trying to get content on to some screens quickly. For those looking to do very complex projects, the software is powerful and can do just about anything, but you may need to be somewhat familiar with more advanced technical concepts. No "wizards" found here.

Capterra loader

Streamlined our signage system

Jan 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We had 3 old systems, one for wayfinding, one for signage and 1 a bit of both. Four Winds Interactive allowed us to consolidate our signage/wayfinding into 1 system and gain loads of functionality at the same time.

I could build the system I imagined from scratch utilizing Four Winds Interactive. This included creating my own templates, design and touch functionality to make it work best for our audience. It could integrate with 3rd party data utilizing JSON or XML which makes it extremely versatile.

Cons: Many past problems I have run into including documentation, etc are being actively addressed by the company with enhancements coming to the customer portal.

Content Manager Desktop is only available on Windows (which creates extra steps for Mac users like myself) but with their new Cloud system I need to open Content Manager Desktop less frequently.

Overall: Great customer service that is quick to repsond and offer insights in solving problems we have encountered with our deployment.

Capterra loader

FWI in higher ed

Jan 14, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The strongest aspect of FWI signage software is the ability to integrate with so many sources of data, including RSS, XML, SQL, and JSON. This has allowed us to greatly reduce the time spent manually managing sign content, as the signs update themselves as information is entered into our many different systems of record which serve as sources of content/data.

Cons: The Content Manager Desktop application, as it exists currently, is Windows-only and is much too complex for a beginning user who will only need to make simple image/video content updates. The application is incredibly powerful and makes sense to a power user, but I'm glad to see the FWI Cloud content library start to become available to serve the needs of basic content contributors.

Overall: In higher education, we're trying to improve the student experience so that we can attract and retain students. FWI helps to keep students engaged with what is happening on campus.

Easy to Use

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use, and flexibility. Being cloud based also provides the ability to make changes quickly and on the fly as needed. It is great to be able to deploy these players rather quickly and have the flexibility to do so as needs and client demands change.

Cons: Not much that I have not liked about this software. This is not a negative comment regarding the software, but being a cloud based solution it is critical to have a proper infrastructure behind this solution. This solution does not require a high amount of bandwidth to manage, but it is critical to have a stable connection to get the full benefits. This is specially important when pushing large contents like videos or HD images from the content manager to the players.

Overall: FWI has been a great partner for over 10 years now, providing a solution that has grown with our digital needs in hospitality, while providing a great service and support over the years.

Great Piece of Software....If You're Like Everyone Else

Jan 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It gets the job done for dynamic signage that most competitors can't perform (i.e. live data, IPTV, motion graphics, etc.)

Cons: If you are in need of something custom and unique, you are put on the backburner while other customers who are more "standard" are taken care of (i.e. we've been asking and were promised a Unified Player for years.....they usurped development of it for a Cloud based storage system, which, while useful, ignores any of our needs that were promised to us).

Overall: It started out great with promises of "you can do anything" and for the first year, that was true. We got a lot of unique builds and customized signage needs taken care of with superior customer service. Over the years, however, because we're the only client of theirs that utilizes our unique build, we've been ignored for other clients who aren't as complicated and are willing to pay for help. We are given promise upon promise with very lackluster results.

Most versitile display system software I have seen.

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: My prior display system was extensively customized because the base software had little functionality. The Four Winds Display System has allowed me eliminate my custom programs because all the functionality is built into the system. I have been able to transition myself from a custom program to a user because of this system. Life is much less complicated now.

Cons: I have used the system for over 4 years now at 20 different locations. I recommend using a fanless computer solution for long player lifespan or use their Samsung smart TV technology to help minimize costs. I believe they have a cloud based system available or coming very soon.

Overall: This system has made my 1000+ unit display system monster something that can now be managed and modified daily with only two people required for content creation, scheduling and deployment and system configuration.

FWI Review

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Software is fairly easy to use with no prior knowledge and the support crew is easy to contact and answer questions as needed. And didn't mind when called about the same issue multiple times.

Cons: Sometimes I'd have to running to look for accessories to use when needed, which wasn't a big deal but I felt bad for having to keep the support team on the line while doing so.

Overall: Overall, Humam was very helpful and I frequently would wait until he was available to help me!

Readerboard

Jan 23, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the freedom to add images, power point slices and be able to free type. For me I like to personalize my groups so I can always type a personalize message to my groups.

Cons: at this moment I have encounter any issues.

Overall: I Like that I can reach the tech support at anytime and get a quick response. We are a hotel so things happen at super early hours or super late hours of the day. Great team!!

Excellent Customer Service!

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and ability to customize the service how I need it.

Cons: Nothing really! Great service that helped my company grow!

Overall: My overall experience is wonderful! It is a busy world nowadays and even when I may have forgotten to followup with FWI, they took the time to follow up with me to ensure the project was completed. They made me feel part of the family and not just another number.

Four winds Richmond Marriott shortpump

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: the software is easy to understand and works with little or no issues, the FWI support covers any questions

Cons: did not have any real dislikes a lot of engineering went into software to insure minimal issues

Overall: the only issue I had was its a self installation , once explained how to deploy and program each content player its a breeze. even with little IT experience.

Cadillac of Digital Signage Software

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality, support, and community. There are a lot of things that can be done with this software other than just displaying visual content.

Cons: Steep learning curve, but tons of resources are available

Overall: Working with FWi is always a pleasure because they are focused on development and customer satisfaction.

Great Products & Customer Service

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the appearance of the reader boards and the diverse options we have in changing the appearance to meet our groups needs.

Cons: Somewhat complicated to use if not familiar with this type of system.

Overall: Very pleased. Quick responses and very knowledgeable staff.

Great Solution for multiple sites deployment

Feb 04, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: versatile feature sets, "magic folders" make adding or subtracting content as easy as drag and drop so we can set things up for ANY user to be able to add content from their department without having to know the software inside and out.

Cons: It is a little difficult to fully grasp all the controls from the administrative side.

Overall: I work at a college and we use the signage to advertise internal events and functions to our on site students and faculty. We also have interactive touch displays for wayfinding and information centers. My next goal is to get some to act as building directories for students to locate faculty and staff offices.

IT Comm Manager

Jan 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very versatile. It can handle many file types. It is very stable.

Cons: Software is never perfect. I do not have any issue with the system that I would consider a problem.

Overall: Outstanding people and support. The product continues to grow.

Highly recommended!

Feb 04, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to learn the basics to get started.

Cons: Can be a bit overwhelming when you dive into the higher end functionality but worth tackling the learning curve.

Overall: Four Winds Interactive understands customer service. They are committed to providing great support for current customers instead of focusing attention solely on gaining new customers. Not many companies around that understand the importance of taking care of their sutomer base.

City of Vermillion, SD

Jan 15, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software allows our local government an additional avenue to reach our citizens who do not utilize social media via our government channel.

Cons: I think that the Con lies with my own lack of tech skills and lack of knowledge about the software.

Overall: We utilize the software for citizen engagement. It is a great way to reach citizens that do not utilize social media/website. I have had outstanding service with the FWI team since I started in this position in our organization. The staff that initially set up the software are no longer with the organization, so I've greatly appreciated the patience and assistance of FWI staff.

Capterra loader

Great Product and Exceptional Customer Support

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Four Winds is a very robust and mature digital signage system. There is a lot of flexibility, fantastic resources and free templates. Customer service reps are always very sharp and have been able to resolve any issue i've encountered.

Cons: There is a bit of a learning curve because of the number of features and full control that the software provides. Overall this is a good thing though and FourWinds makes it easy to learn through their community site. They also have great trainers.

Four Winds Feedback

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and reliability makes Four Winds easy to use. Their customer service and tech support has been outstanding.

Cons: This may be ignorance on my part, but the limits of available fonts and graphical options when working within Live Data and Wayfinding can be cumbersome to work around.

Overall: My overall experience has been exceptional. Everyone has been proactive, helpful and understanding. I find the webinars and KB articles immensely helpful.

User Friendly

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, quick and friendly Tech support

Cons: Experienced No cons about the software at this time

FWI Review

Jan 15, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the Customer Support! and the functionality AFTER setting up customizations which is not easy to navigate

Cons: Navigating the Remote Desktop Console to customize our screens for each client/conference

FWI Review

Jan 23, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is flexible for different locations and can be programmed in advance.

Cons: I have not had any issues with the software. The interface for locations to input their own updates was a bit clunky but has since been updated.

Keep up the Great Work Fourwinds

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user friendly software. It's very straight forward and it allows for a complex list of content items. For the most part even our basic computer users can publish content.

Cons: Upgrades - We are on a version that needs to touch every content player when an upgrade is needed. I never really could get the push of an upgrade to work.

Overall: The overall business relationship with FWI is exceptional. Our representative by far is the best account manager we had at Fourwinds. She is very timely on her responses and always gets me what I need. Everyone I worked with at FWI has been fantastic.

Vaiuable product

Feb 06, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility for managing both simple and more complex signs

Cons: Steep learning curve for more than just basic signs

Overall: FWI has served our University well in managing our digital signage

Inconsitent

Jan 22, 2019
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Automation, i do not have to manually enter information. It saves me time when it works

Cons: Inconsistency. Sometimes i call and the person is helpful and great and other is like a tunnel with no end

Overall: Sometimes great sometimes no answers... I have been pending info now for about 2 weeks

Fourwinds play

Jan 28, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use. The interface to setup is very user friendly

Cons: Sometimes have issue with it not deploying right away

Overall: When needed their customer service was very helpful. They are quick to diagnose and resolve issue. When necessary they send out replacements right away.

Very Powerful

Aug 26, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Pros:

- Has desktop & web based Content Manager

- Has option to host locally or SaaS

- Powerful in Wayfinding and integration with database

- Complete online documentation from wiki.fourwindsinteractive.com (manual and video tutorial)

- Regularly updated

- Has native app to play on iOS

Cons:

- Need basic training to newbie

- Because the features is very complete, it need advanced training or spent more times to become expert

- No native app to play on Android

Lots of options but it takes time to learn the software

Jan 29, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the drag and drop features and the template builder is well designed.

Cons: The software interface can be tough to manage at times. Fortunately their customer service is helpful and they are big enough that solutions to problems can be found with a Google search.