# Lobbytrack Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Lobbytrack the right Visitor Management solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/80454/Lobby-Track-Visitor-Management/reviews

---

Lobbytrack

4.8 (49)

[View alternatives](https://www.capterra.com/p/80454/Lobby-Track-Visitor-Management/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Lobbytrack

Ease of use

4.8

Customer Service

4.8

## Pros and Cons in Reviews

JS

Joshua S

Senior Information Security EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: I used a free trial.

“Most of the features that we care about are included in the free licensing tier, which should be sufficient for most small business or organizations.“

April 24, 2023

SM

Saurabh M

AccountantAccounting, 51 - 200 employeesUsed the software for: 6-12 months.

“Because of the timing difference between the US and Australia, it is hard for us to talk to Jolly's customer service.“

October 18, 2022

jc

joshua c

CTOEntertainment, 11 - 50 employeesUsed the software for: I used a free trial.

“The portal is easy to use, configure and provide a great level of reporting.“

July 15, 2024

JS

Joshua S

Senior Information Security EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: I used a free trial.

“The technical support folks have also been quite responsive, at least during our extended free-trial of the Ultimate Tier.“

April 24, 2023

RG

Raymond G

Technology SpecialistEducation Management, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“I enjoy the simplicity and the controls of the features that are available to use.“

March 1, 2024

## Showing most helpful reviews

Showing 1-25 of 49 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Melony M.  
Executive Director of Information Technology  
Education Management  
Used the software for: Less than 6 months

### "Lobbytrack buy-in by School Campus Security"

August 2, 2023

5.0

I'm new to Mater Dei High School as their Executive IT Director. One of my IT audits revealed the school for years has use Microsoft Outlook as a makeshift visitor tracking system, resulting my IT being heavily involved any time a change was needed, and did not address Security's need for real-time check-in notification, expected visitors, and walk-in visitors. We found LobbyTrack and started internal testing before presenting it to Security and Administrators. LobbyTrack was able to provide everything that these departments needed in a visitor tracking system, and we were able to deploy it 3 days later. It has received tremendous positive feedback from everyone who's used it. An unexpected plus is the LobbyTrack apps are available on the Apple Store for our Apple computer users.

Pros

Mater Dei High School gets a lot of visitors yearlong. One of the challenges is being able to accurately know when visitors are coming and to have a list of those on campus. LobbyTrack answered all the issues our Security department had, with the added benefit of being very intuitive by guards and worked seamlessly with our current visitor check process.

Cons

Since we have different departments, the receptionists at those department have told me that they would like a way to view just the hosts from their department, instead of seeing all visitors coming to campus. Is there a way to use the OUs in AD to segregate departments so receptionists can separate the accounts?

Reason for choosing Lobbytrack

Lobbytrack had the shortest learning curve. It was designed to be used by people who are not tech-savvy, making it easy to train employees. It also had additional features that can replace or augment our existing visitor tools.

Review Source

CD

Clarissa D.  
Senior Operations Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Reliable, Efficient, and Easy to Use"

March 8, 2025

5.0

The customer support team has been incredibly fantastic and promptly answers our questions and concerns. Overall, Lobbytrack has streamlined our operations and made visitor management effortless. Highly recommend it if you are looking for a reliable and modern solution!

Pros

We transitioned to Lobbytrack a year ago for our organization's visitor management system. It made such a difference going from paper to online! The platform is user-friendly, efficient, and has significantly improved the way we track and manage visitors.

Cons

We had minor limitations with some of the visitor questions and how frequent visitors can check-in faster so we've had to be creative with some of the built-in questions. I shared my feedback and they were very receptive. But none-the-less, this system is working really well for us!

Alternatives considered

[Envoy](https://www.capterra.com/p/143721/Envoy/)[SignUpGenius](https://www.capterra.com/p/135392/SignUpGenius/)[The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/)

Reason for choosing Lobbytrack

The pricepoint, features, flexibility, simplicity.

Review Source

GT

Georges T.  
Digital Services Manager  
Events Services  
Used the software for: Less than 6 months

### "Yumiwork Lobbytrack Team review of April 2023"

April 4, 2023

3.0

Pros

The simple and easy to use sign in and sign out system!

Cons

It does not export the duration within the day a visitor had actually work in a day. So similarly doing this within a week, to enable us to access the total hours of duration of work within a day or a week or a month.ROI is necessary to get this parameter up running along the business hours.... Another thing that need to be leverage on is the integration of another product. It would be necessary integrate another product such as Zapier to run some of the other stuffs that generate business working hours report for our human resource management officer!

Reason for choosing Lobbytrack

Because it is accessible, manageable and traceable through Web Interface.

Review Source

AM

Ashley M.  
Administrative assistant  
Medical Practice  
Used the software for: 6-12 months

### "Overall good "

December 20, 2024

4.0

Good beginner program. Used for dental office. Recommend, but few glitches

Pros

Easy to set up, easy to use. Inexpensive to set up.

Cons

Not not integrate well with other items. Constant issues with printer, label, etc.

Alternatives considered

[FacilityOS](https://www.capterra.com/p/150781/iLobby/)

Reason for choosing Lobbytrack

Cost, reviews, basic set up. Recommended by another office

Review Source

jC

joshua C.  
CTO  
Entertainment  
Used the software for: I used a free trial

### "Lobby Track Review "

July 15, 2024

5.0

Pros

Lobbytrack is easy to set up and implement with great customer support. The guard app helps the security team to monitor vistors and employees on site and the employee app makes it simple for our team to schedule and checkin vistors ahead of arrival, reducing checkin in time and congestion in our reception area. The portal is easy to use, configure and provide a great level of reporting.

Cons

The app switches between visitor and employee mode when being used on a single iPad, which was a little confusing. However, this was easily remmededy by using 2x iPads, which actually works much better for the business.

Switched from

[InstaCheckin](https://www.capterra.com/p/164695/InstaCheckin/)

We had issues with the services, and we didn't get a response to our support requests.

Review Source

NR

Nick R.  
Director of STEAM and Technology  
Education Management  
Used the software for: I used a free trial

### "Review of LobbyTrack from a new User Perspective"

December 8, 2023

5.0

I have been exploring LobbyTrack for about a month as we plan our implementation. The experience has been amazing. The support was there from the start and any questions I have have been answered in a timely fashion.

Pros

While it is a full of features, the ease of management, implementation and use if what I feel is why I chose to go with LobbyTrack. It really is well thought out!

Cons

Printing protocols seems to be limited to airprint, USB printing would have been beneficial.

Alternatives considered

[SwipedOn](https://www.capterra.com/p/134219/SwipedOn/)

Reason for choosing Lobbytrack

LobbyTrack had everything we needed for both our short and long term needs. My overall initial experience with company reps also gave me the comfort level I needed to make my decision. The price was important as we are a small organization with limited resources. LobbyTrack helped us a non-profit client get the most for our money.

Review Source

LA

Laura A.  
IT Manager  
Education Management  
Used the software for: 6-12 months

### "School review"

October 9, 2024

5.0

It has been an easy one. they have also been very helpful with their support.

Pros

It is very easy for our visitors to sign in and we can use it well for Emergency drills.

Cons

unable to sync with our current systems specifically

Review Source

JS

Jacqueline S.  
CFO  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great & easy Visitor system"

September 12, 2024

5.0

It has been excellent & the support is very engaging.

Pros

That everything was thought of, and a simple step through of what is required.

Cons

I had trouble getting the label printer to communicate with Lobbytrack which I am currently working on.

Review Source

steve B.  
Big Cheese  
Computer Networking  
Used the software for: 2+ years

### "Perfect for my org"

September 18, 2023

5.0

Pros

Very easy for end users (employees) to log in and out. Use a QR Code, App, or Signature. No Excuses for not using it! Support has been fantastic and rarely needed.

Cons

Reuse of our old bar code badges was not possible so we ended up covering the old bar code with a QR code. Problem solved.

Review Source

VR

Verified Reviewer  
Administrative Assistant  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Vebu Visitor Management"

April 5, 2024

4.0

Overall it's great. It does what we need it to do.

Pros

I really enjoy that Lobbytrack offers us the feature to have our guests sign in virtually. Most importantly

Cons

I dislike that Lobbytrack has a lot of features that we cannot utilize. We do not use the locations or rooms. Also it would be nice if it could integrate with Google.

Review Source

KP

Kia P.  
Strategy & Engagement Lead  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Easy to Set up and Use"

October 27, 2020

4.0

Great customer service and follow up. Easy to set up and teach staff how to use. Detailed reports

Pros

Attractive interface Easy to set up and register users Reports are easy to generate Can track visits from off site

Cons

Overall I am happy with the product. There are a few tweaks that I will follow up with further training.

Review Source

AC

Angelica C.  
  
  
Used the software for:

### "Highly useful and Recommend to Every Organization Big or Small"

January 3, 2016

5.0

Lobby Track is very simple, versatile and easy to use. Very easy to setup and very useful in our case as we have couple of branch across the city. Lobby Track not only allows our company to register, badge and track visitors but also it allowed us to centralize our data throughout the network. At times we are flooded with clients/customers, we just hand out the tablets which are connected with our computer running Lobby Track software and Lobby track does all the magic by keeping all info in one place and all data could be viewed by a click of a button. All of this by the way helped us in better customer service and generate revenue by contacting those who visited our offices.

Review Source

KC

Kazden C.  
  
  
Used the software for:

### "Great system, simple to use"

February 24, 2016

5.0

Had to use LobbyTrack when during a company tour a few weeks back. LobbyTrack made it extremely easy to register in advance and sign in on time. The process was professional and none of my time was wasted with admin work while checking in for the tour. The guide was notified upon my arrival making this program both intuitive and efficient. Much easier in comparison to previous times I've had to check in as a guest with paperwork. Hopefully more companies adopt this.

Review Source

aH

amanda H.  
student  
  
Used the software for:

### "Professional and easy to use"

January 16, 2016

5.0

Lobby Track is a great visitor registration system. It is easy to use. The visitor facing user interface is professional, intuitive and provides a very easy and seamless visitor sign-in experience. The admin interface captures the necessary visit information without getting lost in too much detail. Overall, we are very happy with Lobby Track.

Review Source

GS

Grant S.  
  
  
Used the software for:

### "It works seamlessly in the background "

December 24, 2015

5.0

Lobby Track has been an simple solution to manage, track and report on the visitors to our facility.  It works seamlessly in the background of our day to day operations and the only times I even think about it are when I need to run a report for visitor information, and everything is right there.

Review Source

HS

Himanshu S.  
Founder & President  
  
Used the software for:

### "Best Visitor Registration System"

February 19, 2016

5.0

Lobby Track is the best visitor registration system. It allows us to keep track of our visitors and highly secure with its security feature. We can also print professional looking badges using this software.

Review Source

VR

Vanetta R.  
  
  
Used the software for:

### "Fast and Efficient"

December 24, 2015

5.0

Lobby Track service is great, fast and efficient. The Technical team is awesome and just a phone call away.

Review Source

DH

Danny H.  
Chief Executive Officer  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Lobbytrack review"

May 24, 2024

5.0

It’s a great piece of software that’s extremely useful to us as a charity

Pros

Lobbytrack is an easy to use software that works well with our system

Cons

It can be hard to check who has signed in from a mobile

Review Source

JV

Jessica V.  
Dean of Technology  
Education Management  
Used the software for: Less than 6 months

### "Using Lobbytrack for Schools "

August 16, 2023

5.0

We started looking for a way to track employees virtually without using a Google Form right as the pandemic started. Unfortunately, during Covid, several staff members would fib about their time on campus or working with students. Our secretary was so frustrated. We also looked at several other online programs but most required a dedicated computer and needing to buy special fobs or special cards. Enter Lobbytrack. It's been great!

Pros

We loved that all we needed was an iPad or tablet in order to utilize the software. It was super easy to set up and we could everyone loaded and ready to go in under an hour. It took longer to install the printer than the employees. We are using a laptop as a kiosk for signing in, and teachers just scan their badge when they get to school for the day. The secretary absolutley loves the reports because it shows how many people were on campus, what time they left, and for how long everyone was here.

Cons

When I first started looking at the product, I was able to add email addresses to employees. However, when I went to update people for this school year that was no longer an option. We haven't deployed the employee app yet because the learning curve is a bit steep for organizing visitors, but I think once they get an initial training it will be super easy for them to set up conferences and visitations with parents.

Reason for choosing Lobbytrack

We love that Lobbytrack only requires an iPad and a printed QR code for employee.

Review Source

MF

Marc F.  
CAO  
Real Estate  
Used the software for: Less than 6 months

### "Great Solution for Visitor Management"

July 14, 2023

5.0

We evaluated several visitor management solutions/apps and Lobbytrack stood apart from much of the competition. It was easy to implement, configure, and start using. The sales team was very thorough and helpful in answering questions I had. Overall great experience!

Pros

I love that Lobbytrack integrates with our access control system for real time provisioning and deprovisioning of access cards. You can literally activate access cards for guests on arrival within seconds. Then, upon sign-out and/or after a designated period of time elapses, the access card can be shut off automatically. This really helps us from a security standpoint. Enabling the integration with our access control system was seamless easy.

Cons

There are a few elements that could benefit from a mild user-interface refresh on the admin side of things. It would help to have more control over security role granularity for access management of privileged users.

Alternatives considered

[Greetly](https://www.capterra.com/p/225877/Greetly/)[Envoy](https://www.capterra.com/p/143721/Envoy/)[FacilityOS](https://www.capterra.com/p/150781/iLobby/)[Eden Workplace](https://www.capterra.com/p/213095/Eden/)[The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/)

Switched from

[Teamgo](https://www.capterra.com/p/136054/Teamgo/)

The other system was clunky and unreliable.

Review Source

JS

Joshua S.  
Senior Information Security Engineer  
Information Technology and Services  
Used the software for: I used a free trial

### "Promising Visitor Management Software with Room to Grow"

April 24, 2023

4.0

Pros

I liked how easy it was to initially get the system up and running. The product looks polished and is quite configurable. Most of the features that we care about are included in the free licensing tier, which should be sufficient for most small business or organizations. The technical support folks have also been quite responsive, at least during our extended free-trial of the Ultimate Tier.

Cons

My biggest frustrations have been with a lack of good documentation and the limitations with SSO. Companies should no longer be treating SSO like an elite feature to be offered only at the most expensive levels; SSO should be a basic security feature available at the lower paid tiers. Enhanced security around authentication is good for customer security and good for the product's reputation. Also, the lack of SSO functionality in the employee app is honestly kind of weird and prevents us from using it.

Review Source

RG

Raymond G.  
Technology Specialist  
Education Management  
Used the software for: 2+ years

### "Easy and Convenient"

March 1, 2024

5.0

Overall, they provide great customer services whenever we reach out and offer quick solutions to all and any issue that we come across.

Pros

I enjoy the simplicity and the controls of the features that are available to use.

Cons

The fact the we were not notified sooner about lobby track being made available online.

Review Source

OC

Oscar C.  
IT Administrator  
Packaging and Containers  
Used the software for: Less than 6 months

### "Excellent Option for Tracking Visitors"

February 14, 2024

5.0

So far, the setup and implementation has gone well. Visitors are able to sign in with relative ease and in our case sign the NDA without issues.

Pros

Easy setup and management. Deployment to iPad was a breeze.

Cons

Pricey for the advanced features but if you have multiple sites totally worth it. For the iPad, the sign out button could be bigger and more centrally located.

Review Source

JL

JEFF L.  
IT Administrator  
Aviation & Aerospace  
Used the software for: 1-2 years

### "Visitor Management Made Easy"

January 11, 2024

5.0

Pros

Lobbytrack has an attractive user interface and is easy for visitors to navigate to sign themselves in and out. Emails are sent to hosts to let them know guests have checked in. It allows you to create custom badges for your site.

Cons

Setup is not as intuitive as it could have been, however a demo with \[sensitive content hidden\] helped quite a bit and we were able to get past the rough areas.

Review Source

SM

Saurabh M.  
Accountant  
Accounting  
Used the software for: 6-12 months

### "Convenient for our workforce, covers most of our business needs, and provides value for money. "

October 18, 2022

5.0

It was quite simple to set up, install, and train the employees on how to use Lobby Track.

Pros

The best feature we found is the versatility of the product. Easy to use, fast processing and great customer service of Jolly's staff make it a unique product. So far we have never faced any issues while storing a large amount of data.

Cons

Because of the timing difference between the US and Australia, it is hard for us to talk to Jolly's customer service.

Review Source

Similar Products

Featured