# Page 2 | Uptrends Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Uptrends the right Website Monitoring solution for you? Explore 107 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/80467/Uptrends/reviews --- Uptrends 4.7 (107) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Uptrends ## Showing most helpful reviews Showing 26-50 of 107 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Jeff H. director, eCommerce Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Site monitoring for hosted environments" July 3, 2024 5.0 overall a very positive experience and I would implement it again. It's been instrumental in monitoring of commercial sites Pros easy to setup. reasonable prices. very good support Cons The sales people used to be aggressive. Not really in a negative way, but regularly trying to sell more. That's changed since the acquisition. Reason for choosing Uptrends for sites that are hosted by a third party and clients don't have access to infrastructure like sql, CDN (service worker), IIS, etc. a JS based tool is all you can use and Uptrends serves that market very well. If you have complete control of your infrastructure, more robust tooling is available - New Relic, DataDog, etc. Review Source DD Derek D. Director of Operations Sporting Goods Used the software for: 2+ years ### "A must for any e-commerce merchant" August 4, 2022 5.0 Fantastic. The support team is great, and your product manager will always be in contact with you to let you know of new features or how to get the best out of your account with them. Pros Real-time user insights and notifications. When your business is open 24/7 it can be hard to step away but if you do step away and an issue arises, Uptrends will notify you immediately. Not only will you receive the notification but it will provide you with plenty of information about what the problem is so you can take quick and appropriate actions to fix it. Cons Uptrends has constantly evolved since we signed up and have yet to hit a roadblock or limitation for our use. If we had one request, it would be related to the real-time user dashboard. We want to see active users and pageviews in real-time like Google Analytics provides vs. a 5-minute interval Switched from [Pingdom](https://www.capterra.com/p/131928/Pingdom/) A more robust feature set and support. Review Source NR Nate R. CEO Utilities Used the software for: 6-12 months ### "More than an uptime monitor" September 30, 2022 5.0 10/10 - great experience from onboarding to support. If anything, our internal team was not prepared to engage at the same level and we were the drag on getting the most out of Uptrends. Great value for money. Pros Other than the ease of implementation, the "hands on" nature of the customer success team, literally implementing monitors for us, showing us how to do it (vs pointing us to documentation), and even above that, proactively notifying us when a monitor needs to be updated and offering to make those updates for us. Wow! Cons Hard to really say a true "con", but there were a ton of features we have not even used yet which are included in our subscription. I would maybe like the ability to customize the uptime chart a little more. Since our software deployments do not always happen within the same window, I would like a capability to sort of programmatically pause the monitor (at the start of a deployment, for example) and then reinstate so that customer-facing uptime charts show green or a planned outage vs. downtime. Alternatives considered [Uptime.com](https://www.capterra.com/p/149314/Uptime/) Review Source SA Svetlana A. Monitoring Engineer Information Technology and Services Used the software for: 2+ years ### "The great tool to easy monitoring" August 4, 2022 5.0 Pros — We enjoy the API that helps our main monitoring system (Zabbix) trough integrations, — we like the coolest technical support who always helps us to solve our different issues and answers for different questions, we always feel the real support here, — it's the most powerful tool for GEO-distributed and independent outside monitoring of availability of our services, — it's very easy to control multi-user access and to do mass updates with templates or API. Cons Of course we desire if there were more servers located in our country and some other countries, it could make our monitoring more sensitive :) Review Source RD Raj D. Senior server and storage specialist Higher Education Used the software for: 2+ years ### "Convenient" February 11, 2022 5.0 We were able to remotely monitor transactions (simulated user interactions) with key services, from multiple locations around the UK and EU with ease. I tested around 50 solutions and Uptrends came out in the top 3, winning through price and features. Pros It is very easy to record transactions. Uptrends configure the transactions. We find SAS, and also on-prem services often change during upgrades. We just log a call with uptrends and pretty soon after they have updated the transaction and monitoring is working again. Azure authentication and creating a large number of users was straightforward. Varied alerting options, groups, and high degrees of customisation work well for us. The information from errors available can include screenshots, traceroutes and waterfalls. It helps diagnose problems and is quite usefull. Cons Cost. If this was cheaper we would have monitored far more of our services remotely through uptrends. Currently, we are limited to just key services. Review Source AB Andy B. Operations Manager Information Technology and Services Used the software for: 2+ years ### "Uptrends Continues to Shine" December 2, 2022 5.0 We love the product, and trust it across our portfolio. It's clear and intuitive to use for the most part and the support team are first rate if you ever need to engage with them. Really happy we moved to Uptrends Pros It's easy to use, and customise and you can get up and running with a basic monitor really quickly. Support are excellent in assisting you get the most out of the product too, and have proved really useful when exploring the more complex monitor and journey tracking that is available Cons Don't like the new UI, but honestly, it's just a case of getting used to it. I wouldn't not recommend the product because of this. Reason for choosing Uptrends Another area of our company were using it and recommended it to us Review Source PA Pascal A. Chef de bureau Government Administration Used the software for: 2+ years ### "Bilan de 3 ans d'utilisation " February 16, 2023 5.0 Ce produit "ne fait pas tout" mais il apporte des services complémentaires appréciable pour mesurer et suivre la qualité de service de nos projets Pros La facilité de prise en mainLa possibilité de décrire facilement et de mesurer des parcours utilisateursUn outil de mesure à partir d'accès distant Cons Pas réellement de points simples à notre niveau 🙂. Il correspondait à ce que nous recherchions. Review Source JV Jason V. Dev Ops Analyst Information Technology and Services Used the software for: 2+ years ### "Great Product with Excellent Support" February 2, 2022 5.0 My experience with the company has been great! They saved us money over our previous monitoring service and customer support has been excellent. If an issue becomes too complicated to solve, they will not hesitate to give you a call and work it out over the phone. We have been with Uptrends for 5 years now and I have no complaints. Pros Uptrends is easy to use and provides us with what we need to give us piece of mind that our websites are up and running. They have several servers around the world so that we can make sure our sites are reachable from different countries. Cons I really have no Cons to report. Everything has been great. Switched from [AlertSite Website Performance](https://www.capterra.com/p/78815/AlertSite-Website-Performance/) Security, cost Review Source IA Ivan A. Network Engineer Financial Services Used the software for: 2+ years ### "Uptrends is great" July 14, 2022 5.0 Very good. Pros I like that we can have visibility of how our websites and services perform from different checkpoints around the globe, easy to setup with great user support. We get alot of info specially from transaction monitors, we can understand if the problem is on the frontend, backend and get screenshots of the events and waterfall metrics. Also specific teams can be notified for specific monitors, works great. Cons Can't think of any cons, it works as expected and does the intended job. So far we didn't have a use case we could be missing on this tool Reason for choosing Uptrends easiness to test during PoC , and great support both from sales and technical support. Review Source GG Gary G. Sr. Director, Technology Entertainment Used the software for: 2+ years ### "Great tool for monitoring downtime and reporting on uptime" May 12, 2022 5.0 The team at Uptrends is great to work with. They helped us onboard at the beginning, helped us make changes to our configurations when necessary, and were very flexible when our Legal department had very specific requirements. Whenever we have questions, they are there. Pros The ability to consolidate metrics across all of our websites, along with real-time alerts of issues is terrific. Use of mobile app allows you to be in touch with what's happening any time and anywhere. I also like the way billing for services is done as it affords a great deal of flexibility. We can swap credits from one site to another, or change monitoring increments to make credits available for something else as needed. this ultimately gives us the ability to modify our product mix very easily. Cons No real issues. The dashboards provide many options, so it can sometimes be confusing to know where to find exactly what you're looking for. This would probably be solved though by my creating a custom dashboard which is a standard feature of the product. Review Source BF Bart F. Commercieel Manager E-Learning Used the software for: 2+ years ### "Uptrends gives us the insights we need" September 8, 2022 5.0 We are monitoring our most important online flows with this tool. As soon as there is a problem or downtime of this flow we are immediatly informend. Pros We are using Uptrends for a few years now and it gives us a lot of insights about uptime and speed from our most important flows of the website. Thereby it is realy easy to setup a new flow and notifications can be send in Slack also. Cons There are no cons for us with this tooling. Review Source DG David G. DevOps Engineer Real Estate Used the software for: 2+ years ### "Good product, easy to use and configure" September 8, 2022 5.0 Good product overall for basic ping tests and availability tests Pros Easy to setup monitoring alerts Easy to use site Ability to run tests that span several pages, good for smoke testing web pages Cons I noticed that alerts still being sent even though they were turned off (inactive), maybe inactive rules are not working correctly, or maybe it's a configuration issue? Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Reason for choosing Uptrends Not sure, as I was not involved in purchase Review Source BO Brian O. IT Infrastructure Engineer Transportation/Trucking/Railroad Used the software for: 2+ years ### "Very easy to use and some great features available" May 30, 2023 5.0 Great product that is very easy to implement, setup, add monitors. Hassle free and easy to use. Pros We use uptrends to monitor our live API endpoints as well as websites. With the website monitoring you can add various levels of monitoring where it can login and test certain aspects of your website to make sure all is OK. Very Handy. It notifies us immediately if we have any issues which is essential for ourselves and our customers. Cons UX is a bit dated but since it works great I don't mind this much. Reason for choosing Uptrends Cost, features and ease of use. Review Source JJV Jan Joris V. Chief Architect Computer Software Used the software for: 2+ years ### "Excellent service, indispensible for our business!" March 10, 2022 5.0 We now spot downtime BEFORE our customers notice it, and we get insights into the exact problem by means of waterfall charts and screenshots. Finally, it's super easy to generate detailed SLA reports, which we use both internally and provide to customers. Pros Uptrends allows me to detect, in real-time, when systems in production break. When that happens, we get perfectly actionable telemetry fed directly into our SOC, so the team can pick it up and start fixing it. Cons Nothing. It's really a well-rounded and mature offering they provide. Reason for choosing Uptrends Better and cheaper! Review Source VR Verified Reviewer IT Consultant - C#/VB.NET - SQL Server Business Intelligence - Web Development Hospital & Health Care Used the software for: 2+ years ### "Beware of this Company!" February 4, 2019 1.0 Pros It pinged our web site every 5 minutes, and it was easy to use, but i'll never use it again. Cons We used this service for several years, and were never set up on Auto-Pay. My boss paid it using a credit card each year. Then she left, and when the rep couldn't get in touch with her, he switched our account to Auto Pay. If you're on Auto Pay, and you don't cancel within 90 days, they charge you for the whole year. I tried to dispute it, even messaged the reps boss and she didn't reply. They just sent us to collections. Review Source MD Marije D. Owner Retail Used the software for: 1-2 years ### "Very helpfull and important for our online business" December 5, 2022 5.0 Very important software for us and easy to use. We get notifications as soon as our site is down or our payment process is not working. Test purchases are done every hour giving us good insight in speed of our website and uptime of our site. Pros With uptrends we are immediately informed if our website is down our services are not working. It is easy to use, very kind and helpful customer service who react quickly and professional to all your questions. Cons There is nothing that I can think off that I do not like about this software. Reason for choosing Uptrends Very easy to use and very friendly and professional customer care. Review Source TS Till S. QA Manager / Requirements Engineer Information Technology and Services Used the software for: 2+ years ### "Quick start and ease of use" December 16, 2022 5.0 We use it everyday. For best performance you should plan to check and change the test objects at least one a month. Pros Ease of setup and use make it ideal for inexperienced users. Cons The different categories of testobjects require different credits. That makes it hard to switch from one to the other without calling support and ask for a change. Reason for choosing Uptrends I wasn't involved in the purchase, only the setup. Therefore I have no clue which other options where not chosen. Review Source ES Elwin S. Incident Coordinator Computer Software Used the software for: 2+ years ### "Perfect for monitoring your SaaS applications from a user perspective" June 17, 2022 4.0 Very positive. We not only use it to monitor the health of our applications but it also helps us when investigating performance issues. Pros It is easy to use. Scenarios are easily created and managed. It also covers the possibility to monitor the entire end-to-end solution Cons I think the user management part can be improved. Next to that, the timeframes to monitor are not easily defined and implemented. Sometimes you just want to snooze your alerting (not your monitoring). Review Source IN Ireneo N. Senior Remote Positioning Engineer Oil & Energy Used the software for: 2+ years ### "Notification Alert" October 26, 2022 5.0 we are monitoring the WFS and client portal. Notification is critical 24/7 production Pros it send alerts SMS and email in critical condition and email for health status. Cons i was actually not he originator product but nominated end user, but I inherit the admin rights due to redundancy Review Source MN Marianne N. SaaS Operations Lead Pharmaceuticals Used the software for: 1-2 years ### "Uptime Monitoring" October 19, 2022 5.0 Pros Uptrends provides monitoring from several locations across the world for uptime and performance and provides us the full insight on availability and identify any trends that may occur.The Uptrends portal is easy to navigate and to configure including dashboards and reporting. Cons It would be great if we could difference between planned outage vs. downtime or if we could include it as part of our automation so the specific base monitor is disabled for alerts during the planned maintenance. Alternatives considered [Freshping](https://www.capterra.com/p/173148/Insping/) Reason for choosing Uptrends Provided more features and SLA Reporting Review Source JO Joern O. SystemAdmin Internet Used the software for: 2+ years ### "Great Word wide Monitoring System" November 25, 2022 5.0 Pros \- Very easy to create Monitoring Checks- A lot of third party integrations- personalization of the dashboard- Escalation levels Cons \-Difficult or not clear to add Alert/Notification to a Monitoring check Reason for choosing Uptrends Uptrends give us the flexibility for Word Wide Monitoring Checks Review Source LAC Lalla Amina C. Informatik Ingenieur Marketing and Advertising Used the software for: 2+ years ### " Facilitate the monitoring task" October 18, 2022 5.0 Pros Through Uptrends, we now have per a one-click an overview of the status of all our websites. So we can be sure that the pages are accessible and be the first to be alerted in the event of an error. Cons The integrity of our systems was difficult at the beginning, but the support helped us very well we reached our goal. Review Source CD Chris D. Security and Infastructure Controller Printing Used the software for: 2+ years ### "Amazing and Secure" July 18, 2022 5.0 Instant downtime detection, SMS alerts and more. The customer service is amazing when you have a question. Pros The product is easy to setup and runs without any hickups. We have had this software running for years and we still love it. Cons The user interface looks a little outdated, but that is the only downside we have with Uptrends. Review Source NS Nico S. Director Financial Services Used the software for: 1-2 years ### "End2End onitoring easy to set up" February 14, 2022 4.0 Pros Easy to use and fast implemented SaaS monitoring system. Wide range of API usage to integrate in monitoring landscapes. Cons The graphical interface is a bit old fashioned. AAD SSO capabilities would be great to ease the management of operators Alternatives considered [Freshping](https://www.capterra.com/p/173148/Insping/)[Uptime.com](https://www.capterra.com/p/149314/Uptime/) Reason for choosing Uptrends Easyness and prize Review Source VR Verified Reviewer Administrateur infrastructure SaaS Computer Software Used the software for: 2+ years ### "Satisfaisant" June 27, 2022 4.0 Pros Nous pouvons être précis dans les sondes mise en place et nous apprécions les API permettant d'interfacer nos outils internes avec la gestion des sondes uptrends Cons Il est difficile de paramétrer en profondeur pour vérifier la disponibilité de certaines fonctions de nos logicielles au delà de la présentation web classique Review Source