# Netsurion Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Netsurion Software - reviews, pricing plans, popular comparisons to other Cybersecurity products and more. Source: https://www.capterra.com/p/80473/Netsurion --- # Netsurion Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Netsurion ## What is Netsurion? Netsurion® delivers complete cybersecurity confidence through wider attack surface coverage, deeper threat detection, and faster incident response. Netsurion’s Managed XDR solution combines our 24x7 SOC and our Open XDR platform in a co-managed service that gives you the ultimate flexibility to adapt and grow while maintaining a secure environment. Headquartered in Ft. Lauderdale, FL with a global team of security analysts and engineers, Netsurion is a leader in Managed Extended Detection & Resp ## What is Netsurion used for? [Endpoint Protection](https://www.capterra.com/endpoint-protection-software/)[SIEM](https://www.capterra.com/siem-software/)[Threat Intelligence](https://www.capterra.com/threat-intelligence-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 65% Neutral 13% Negative 22% Starting price $30000 Other, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Netsurion?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.netsurion.com/&name=Netsurion) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Netsurion 3.6 (23) VS. [5.0 (1)](https://www.capterra.com/p/212808/CloudJacketX/#reviews) Starting Price $30000 Other, Per Year Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.1 (23) Ease Of Use 5.0 (261) Value For Money 3.7 (22) Value For Money 5.0 (192) Customer Service 4.0 (22) Customer Service 5.0 (196) ## Netsurion alternatives [4.6 (267)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/) [4.6 (261)](https://www.capterra.com/p/94317/Splunk/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/94317/Splunk/) [ConnectWise SIEM](https://www.capterra.com/p/214454/Perch-Security/) [4.5 (53)](https://www.capterra.com/p/214454/Perch-Security/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/214454/Perch-Security/) [Cynet 360](https://www.capterra.com/p/177290/Cynet-360/) [4.8 (5)](https://www.capterra.com/p/177290/Cynet-360/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177290/Cynet-360/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Monitoring Track and report on everything that happens within the system or network Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Netsurion 58 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and report on everything that happens within the system or network Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatically identify and flag unusual behaviors and malicious software Prevents, detects and removes malware Identify and respond to security threats to developed applications A record of all activities within the system, including user access, changes made, etc. Track and analyse user behavior within a system or network Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Conduct tracking and assessment of application and device behavior without breaks or interruptions Alter the layout and content of reports Graphical representation of data Maintenance and upkeep of physical and/or virtual devices Receive and/or send email notifications for urgent updates, requests, or other information Convert data into a code for security Track status, assign actions, and control access to systems for devices within the organization Protect users working remotely and provide secure environments for personal devices to access company programs Investigate security threats and validate malicious activity A chronological record of actions or occurrences within a network, software, or process Validating the integrity of an operating system, application, and files by monitoring for probable changes, tempering, or fraud. Monitor and control network/web traffic based on predetermined rules, protecting against unauthorized access and threats Compliant with HIPAA, which sets standards for sensitive patient data protection Manage and track all disruptions and incidents Identify and alert about security breaches by third parties Collects and aggregates data from various systems within the IT environment Observe and track the demand, usage, progress or quality of a system, product, or user Tracks and makes accessible data on the health of servers and other network components. Install software updates and bug fixes remotely Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Create, manage, and track policies and procedures within an organization Arrange tasks based on the level of priority or urgency Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Identify and orchestrate execution of actions needed to restore systems to optimal conditions Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Notifying as a warning or reminder of a potential or imminent hazard Identify and analyse the reasons behind accidents Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Systematic evaluation of the security of a company's overall security system and situation Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Information to prevent, understand and identify cyber threats Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm Extra layer of security that requires not only a password and username but also something specific to that user Interact with data visualization elements, such as charts and graphs, to drill down into data Extend virtual private network over public networks to enable protected information exchange Detect (and block) vulnerabilities and threats in your applications based on vulnerability information Discover patch statuses and vulnerabilities Control system access and/or deliverability for applications and email addresses Create, design and manage workflows for repetitive tasks Features 3.8 (23) 3.8 Based on 23 reviews ## Pricing Value for money 3.7 (22) Free Trial Basic $30,000 Other,Per Year Value for money 3.7 (22) 3.7 Based on 22 reviews ## Support, customer service and training options Customer Service 4.0 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (22) 4.0 Based on 22 reviews ## User reviews Overall rating 3.6 Based on 23 reviews Filter by rating 5(7) 4(8) 3(3) 2(2) 1(3) Mentioned topic Sorted by most recent RP Rob P. CEO Computer Networking ### "EventTracker good for small MSPs with 2-5 employees" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 March 12, 2021 It's hard to get a SOC engineer who knows security. They are more of a support. you can't reach SOC directly and get assistance. It might be that they are overseas. Pros It adds more resources to the CPU. The agents failing to send an alert to our support . Cons It's not a true multi-tenant and can't be white-labeled. The price is attractive at first but then it adds up. We failed compliance and audit because their log storage can't retrieve log files. Alternatives considered [Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/) [Humio](https://www.capterra.com/p/169894/Humio/) Reasons for choosing Netsurion EventTracker had a very good sales team to sell the product but the service delivery and support was very inadequate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 16, 2021 Thanks for your review, Rob. Netsurion takes feedback seriously and is always seeking ways to improve our managed security solutions. We will certainly make sure these issues have been addressed. Our Managed Threat Protection solution has two versions, one is tailored to fit most MSPs' and SMBs' needs and budget, while the other is an enterprise-level co-managed solution that delivers more robust features and flexible services that may directly address any shortcomings you experienced. Granted, some security practitioners prefer a software-only solution for which we may not be the ideal fit. If it's not too late to earn your trust back, please reach out to our team via our contact form on Netsurion.com, so we can better understand your experience and see if we can be of service. DL David L. MSP Technical Lead Information Technology and Services ### "Product designed to run internally, badly adapted for the cloud" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 January 9, 2021 We had not a very good experience at all and are in process of moving our last customers and servers off it to different products. Support was not very great when we engaged them and when we discovered some serious security flaws (like being able to see other customers data and usernames/passwords) promises were made about fixes and responsible disclosures that were not kept. Pros It does the job of logging events from your windows servers and syslog decently Cons It is difficult to search and generate reports. Adding extra alerts is difficult or not possible. The cloud version of the software has lots of security holes as it is just the local software that was quickly adapted for multi-tenancy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 23, 2021 Feedback from our customers and partners has been central to the continual evolution of our platform and service. We take every review very seriously. To be fair, there are a couple critical issues to address in your review. First, the security vulnerability mentioned was certainly of utmost importance. It occurred in 2018 and was fixed immediately and has never recurred, and has been third-party tested at least yearly. Second, you must be transparent that you were working with a very limited, white-labeled version of our solution configured for and delivered by your MSP platform provider. The SOC experience mentioned was not our SOC. Third, let's note that your MSP platform provider has recently invested in a competing solution that you are moving to. We have hundreds of MSPs working directly, and successfully, with us to receive our full capabilities of end-to-end threat prediction, prevention, detection, and response. We wish you the best in the future. AU Anonymous User Operations Manager Information Technology and Services ### "Left a lot to be desired" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 5, 2021 Terrible - would not use them again. They have their own security vulnerabilities we discovered in our own research (such as not encrypting users passwords in Eventtracker database, fixed in newer versions after our recommendation) Pros The ease of set up and the ability to pick and chose what devices you could monitor vs all in was a highlight Cons I did not like the tacked on SOC, it left a lot to be desired and when searching for other products comparable, Netsurion definitely was left in the rear view Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 19, 2021 Thank you for taking the time to write a review, as we take reviews very seriously. The vulnerability referenced occurred back in 2018, was immediately remediated and there has never been a recurrence. While the vulnerability referenced was clearly an issue for you in 2018, your organization has remained a customer for the past several years without incident, so you have been comfortable with our remedy. We understand that your MSP platform organization has chosen to invest in a competing solution and become a competitor, which may explain this review two years after the fact. In relation to the "con" you listed as our SOC, your service was for our EventTracker Essentials solution through your partnership with an MSP platform organization, which also provided your SOC services. You did not interact with or use our EventTracker SOC. This understanding is apparent because you properly noted that you did not use our SOC in another review posted on this site the same day. SM Scott M. Cyber Security Specialist Insurance ### "EventTracker is a great asset in our security toolbox..." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2018 Endpoint security and an awareness what is going on with users' machine is key. -We can see what new Windows processes are running (good or unwanted), connections to risky IP addresses. -Preventative alerts for low disk space on servers has prevented unwanted down-time. -DHCP alerts when new machines attempt to plug into our network -File Integrity Monitoring for PCI compliance -Audit support during PCI on-site assessments -Insightful dashboards for NOC TV/monitoring Pros The integrations from 3rd party systems helps show us the full picture of our security footprint, on-prem to Office 365. Support is very responsive to developing new integrations, if necessary. Cons None come to mind. Most anything we've had an issue with has been corrected in a timely manner. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 4, 2018 Hi Scott, Thank you for taking the time to review EventTracker SIEM. Your feedback is very important to us. We look forward to continuing delivering security and compliance value to NCMIC Group. Fred B. Director of Managed Services ### "The best managed SEIM out there" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 13, 2018 Pros We use the managed version of Event Tracker for several clients. A central portal has all of the info we need for compliance and security of our client's business. Cons Setup can be a bit of a challenge as an agent has to be deployed at every endpoint. Syslogs also need to setup to be collected which needs to be done on each device. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 14, 2018 Hi Fred, Thank you for taking the time to review EventTracker SIEM. We appreciate your business and kind words. Please connect with us on LinkedIn and Twitter, and subscribe to our YouTube channel if you like. Thanks for being part of the EventTracker family. NW Neil W. Technical Support Officer ### "EventTracker8 is a good all round product that assists our organization with our internal auditing" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 January 23, 2018 Pros The user interface is very easy to use, and the customer support is excellent. The software is web-based so our administrators can open it via a browser from different locations. Cons It can be a little slow at times and the search/reporting functions sometimes timeout/expire during particularly large event searches. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 13, 2018 Hi Neil, Thank you for taking the time to review EventTracker SIEM. We appreciate your business and candid thoughts. The latest release of our SIEM platform improves productivity instantly with a modern interface that is intuitive and customizable; enhances common workflows with more efficient storage and search technology; and expands its capability to scale to the very large and diverse data sets needed for today¿s enterprise IT infrastructures. Please connect with us on LinkedIn and Twitter, and subscribe to our YouTube channel. Thanks for being part of the EventTracker family. BD Bill D. IT Manager Financial Services ### "The security compliance tool is very helpful when comes to our IT audit review." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 22, 2018 it meets compliance and audit requirement without question from auditor or examiner. Pros The pricing was very promising that meet our IT budget need when comparing to SolarWinds LEM and LogRhythm. Cons Won't auto generate all reports in general for our needs. We need to manual customize each report. Also, the reports description is not precise to the point and cause confusion. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 13, 2018 Hi Bill, Thank you for taking the time to review EventTracker SIEM. We appreciate your business and candid thoughts. The latest release of our SIEM platform improves productivity instantly with a modern interface that is intuitive and customizable; enhances common workflows with more efficient storage and search technology; and expands its capability to scale to the very large and diverse data sets needed for today¿s enterprise IT infrastructures. Please connect with us on LinkedIn and Twitter, and subscribe to our YouTube channel. Thanks for being part of the EventTracker family. SV Shan V. CTO ### "CTO" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 22, 2018 reporting, alerts, log archiving Pros Real time alerts for network activity such as failed logons, Administrator changes, software install/uninstalls, etc.. Reporting that satisfies regulator requirements (FFIEC and GLBA) plus comprehensive log search. Cons The user dashboard for v8 is a bit clunky and search can be difficult to use and slow. However I have seen the new v9 interface and the redesign seems to have addressed these issues and the search speed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 8, 2018 Hi Shan, Thank you for taking the time to review EventTracker SIEM. We appreciate your business and candid thoughts. We're so glad you have been able to see v9 in action and are pleased with it! Please connect with us on LinkedIn and Twitter, and subscribe to our YouTube channel. Thanks for being part of the EventTracker family. DO Daniel O. System Administrator ### "EventTracker is a powerful SIEM." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 16, 2018 Pros EventTracker is highly configurable, can digest any logging source, and provide precise reporting of events. The company has excellent customer service along with managed services if needed. Cons Because EventTracker is so powerful and configurable, it can be overwhelming to setup by yourself. I highly recommend professional services when implementing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 8, 2018 Daniel, Thank you for taking the time to review EventTracker SIEM. We appreciate your business and candid thoughts. It's true, EventTracker SIEM is powerful, and with power comes a possibility to be overwhelming. We offer the support needed to make the transition as easy as possible. This blog post has some good information about why SIEM solutions fail and what makes them succeed, after implementation: https://www.eventtracker.com/blog/2016/november/top-three-reasons-siem-solutions-fail/ Please connect with us on LinkedIn and Twitter, and subscribe to our YouTube channel. Thanks for being part of the EventTracker family. TT Tim T. Manager Technical Services Insurance ### "We like their managed event analysis and reporting, which helps with PCI requirements" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 24, 2017 We need it to meet business requirements. Consequently it is important to us that it does what it is supposed to do. Pros Support people are easy to work with and have been good at customizing to our needs. We rely on them to create reports and alerts for us. We have monthly reviews to go over what has been happening in the past month. These are good, to follow up on questions and make changes. Balaji and company are great to work with and responsive to our needs. Cons I don't use the software much my self but do use the generated reports. With most support being based in India, it can sometimes takes almost a full day to get questions answered if we ask them in the afternoon, our time (CST). That said, their support people are good and easy to work with. Our weekly vulnerability scan reports are not really configured in a way to make them very useful. They show vulnerabilities, but it is hard to get information on the machines affected. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 26, 2017 Thanks Tim for your feedback. I will have our Product and Support teams reach out to see if your reports can be better customized for your business needs. [View all Reviews](https://www.capterra.com/p/80473/Netsurion/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)