# Netsurion Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Netsurion Software - reviews, pricing plans, popular comparisons to other Cybersecurity products and more.

Source: https://www.capterra.com/p/80473/Netsurion

---

# 

 Netsurion Software Review 2026: Features, Integrations, Pros & Cons

Last updated on January 10, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Netsurion

## What is Netsurion?

Netsurion® delivers complete cybersecurity confidence through wider attack surface coverage, deeper threat detection, and faster incident response. Netsurion’s Managed XDR solution combines our 24x7 SOC and our Open XDR platform in a co-managed service that gives you the ultimate flexibility to adapt and grow while maintaining a secure environment. Headquartered in Ft. Lauderdale, FL with a global team of security analysts and engineers, Netsurion is a leader in Managed Extended Detection & Resp

## What is Netsurion used for?

[Endpoint Protection](https://www.capterra.com/endpoint-protection-software/)[SIEM](https://www.capterra.com/siem-software/)[Threat Intelligence](https://www.capterra.com/threat-intelligence-software/)

Overall rating

Based on 23 user reviews

Reviews sentiment

Positive

65%

Neutral

13%

Negative

22%

Starting price

$30000

Other, Per Year

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Netsurion

3.6 (23)

VS.

[5.0 (1)](https://www.capterra.com/p/212808/CloudJacketX/#reviews)

Starting Price

$30000

Other, Per Year

Starting Price

$10

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.1 (23)

Ease Of Use

5.0 (259)

Value For Money

3.7 (22)

Value For Money

5.0 (190)

Customer Service

4.0 (22)

Customer Service

5.0 (194)

## Netsurion alternatives

[4.5 (276)](https://www.capterra.com/p/146034/WebTitan/reviews/)

Starting price

$0.40

Per User, Per Month

[4.6 (264)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/)

Starting price

$3.00

Per User, Per Month

[Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/)

[4.6 (259)](https://www.capterra.com/p/94317/Splunk/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/94317/Splunk/)

[ConnectWise SIEM](https://www.capterra.com/p/214454/Perch-Security/)

[4.6 (52)](https://www.capterra.com/p/214454/Perch-Security/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/214454/Perch-Security/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Monitoring

Track and report on everything that happens within the system or network

Activity Tracking

Track and document all activities across devices, networks, and other systems

Alerts/Escalation

System alerts about the need to escalate an issue or request

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Netsurion 58 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and report on everything that happens within the system or network

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Automatically identify and flag unusual behaviors and malicious software

Prevents, detects and removes malware

Identify and respond to security threats to developed applications

A record of all activities within the system, including user access, changes made, etc.

Track and analyse user behavior within a system or network

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Conduct tracking and assessment of application and device behavior without breaks or interruptions

Alter the layout and content of reports

Graphical representation of data

Maintenance and upkeep of physical and/or virtual devices

Receive and/or send email notifications for urgent updates, requests, or other information

Convert data into a code for security

Track status, assign actions, and control access to systems for devices within the organization

Protect users working remotely and provide secure environments for personal devices to access company programs

Investigate security threats and validate malicious activity

A chronological record of actions or occurrences within a network, software, or process

Validating the integrity of an operating system, application, and files by monitoring for probable changes, tempering, or fraud.

Monitor and control network/web traffic based on predetermined rules, protecting against unauthorized access and threats

Compliant with HIPAA, which sets standards for sensitive patient data protection

Manage and track all disruptions and incidents

Identify and alert about security breaches by third parties

Collects and aggregates data from various systems within the IT environment

Observe and track the demand, usage, progress or quality of a system, product, or user

Tracks and makes accessible data on the health of servers and other network components.

Install software updates and bug fixes remotely

Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)

Create, manage, and track policies and procedures within an organization

Arrange tasks based on the level of priority or urgency

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Identify and orchestrate execution of actions needed to restore systems to optimal conditions

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Notifying as a warning or reminder of a potential or imminent hazard

Identify and analyse the reasons behind accidents

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Systematic evaluation of the security of a company's overall security system and situation

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Information to prevent, understand and identify cyber threats

Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm

Extra layer of security that requires not only a password and username but also something specific to that user

Interact with data visualization elements, such as charts and graphs, to drill down into data

Extend virtual private network over public networks to enable protected information exchange

Detect (and block) vulnerabilities and threats in your applications based on vulnerability information

Discover patch statuses and vulnerabilities

Control system access and/or deliverability for applications and email addresses

Create, design and manage workflows for repetitive tasks

Features

3.8 (23)

3.8

Based on 23 reviews

## Pricing

Value for money

3.7 (22)

Free Trial

Basic

$30,000

Other,Per Year

Value for money

3.7 (22)

3.7

Based on 22 reviews

## Support, customer service and training options

Customer Service

4.0 (22)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (22)

4.0

Based on 22 reviews

## User reviews

Overall rating

3.6

Based on 23 reviews

Filter by rating

5(7)

4(8)

3(3)

2(2)

1(3)

Mentioned topic

Sorted by most recent

RP

Rob P.

CEO

Computer Networking

### "EventTracker good for small MSPs with 2-5 employees"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

2/10

March 12, 2021

It's hard to get a SOC engineer who knows security. They are more of a support. you can't reach SOC directly and get assistance. It might be that they are overseas.

Pros

It adds more resources to the CPU. The agents failing to send an alert to our support .

Cons

It's not a true multi-tenant and can't be white-labeled. The price is attractive at first but then it adds up. We failed compliance and audit because their log storage can't retrieve log files.

Alternatives considered

[Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/)

[Humio](https://www.capterra.com/p/169894/Humio/)

Reasons for choosing Netsurion

EventTracker had a very good sales team to sell the product but the service delivery and support was very inadequate.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 16, 2021

Thanks for your review, Rob. Netsurion takes feedback seriously and is always seeking ways to improve our managed security solutions. We will certainly make sure these issues have been addressed. Our Managed Threat Protection solution has two versions, one is tailored to fit most MSPs' and SMBs' needs and budget, while the other is an enterprise-level co-managed solution that delivers more robust features and flexible services that may directly address any shortcomings you experienced. Granted, some security practitioners prefer a software-only solution for which we may not be the ideal fit. If it's not too late to earn your trust back, please reach out to our team via our contact form on Netsurion.com, so we can better understand your experience and see if we can be of service.

DL

David L.

MSP Technical Lead

Information Technology and Services

### "Product designed to run internally, badly adapted for the cloud"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

2/10

January 9, 2021

We had not a very good experience at all and are in process of moving our last customers and servers off it to different products. Support was not very great when we engaged them and when we discovered some serious security flaws (like being able to see other customers data and usernames/passwords) promises were made about fixes and responsible disclosures that were not kept.

Pros

It does the job of logging events from your windows servers and syslog decently

Cons

It is difficult to search and generate reports. Adding extra alerts is difficult or not possible. The cloud version of the software has lots of security holes as it is just the local software that was quickly adapted for multi-tenancy

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 23, 2021

Feedback from our customers and partners has been central to the continual evolution of our platform and service. We take every review very seriously. To be fair, there are a couple critical issues to address in your review. First, the security vulnerability mentioned was certainly of utmost importance. It occurred in 2018 and was fixed immediately and has never recurred, and has been third-party tested at least yearly. Second, you must be transparent that you were working with a very limited, white-labeled version of our solution configured for and delivered by your MSP platform provider. The SOC experience mentioned was not our SOC. Third, let's note that your MSP platform provider has recently invested in a competing solution that you are moving to. We have hundreds of MSPs working directly, and successfully, with us to receive our full capabilities of end-to-end threat prediction, prevention, detection, and response. We wish you the best in the future.

AU

Anonymous User

Operations Manager

Information Technology and Services

### "Left a lot to be desired"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

January 5, 2021

Terrible - would not use them again. They have their own security vulnerabilities we discovered in our own research (such as not encrypting users passwords in Eventtracker database, fixed in newer versions after our recommendation)

Pros

The ease of set up and the ability to pick and chose what devices you could monitor vs all in was a highlight

Cons

I did not like the tacked on SOC, it left a lot to be desired and when searching for other products comparable, Netsurion definitely was left in the rear view

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 19, 2021

Thank you for taking the time to write a review, as we take reviews very seriously. The vulnerability referenced occurred back in 2018, was immediately remediated and there has never been a recurrence. While the vulnerability referenced was clearly an issue for you in 2018, your organization has remained a customer for the past several years without incident, so you have been comfortable with our remedy. We understand that your MSP platform organization has chosen to invest in a competing solution and become a competitor, which may explain this review two years after the fact. In relation to the "con" you listed as our SOC, your service was for our EventTracker Essentials solution through your partnership with an MSP platform organization, which also provided your SOC services. You did not interact with or use our EventTracker SOC. This understanding is apparent because you properly noted that you did not use our SOC in another review posted on this site the same day.

SM

Scott M.

Cyber Security Specialist

Insurance

### "EventTracker is a great asset in our security toolbox..."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 21, 2018

Endpoint security and an awareness what is going on with users' machine is key. -We can see what new Windows processes are running (good or unwanted), connections to risky IP addresses. -Preventative alerts for low disk space on servers has prevented unwanted down-time. -DHCP alerts when new machines attempt to plug into our network -File Integrity Monitoring for PCI compliance -Audit support during PCI on-site assessments -Insightful dashboards for NOC TV/monitoring

Pros

The integrations from 3rd party systems helps show us the full picture of our security footprint, on-prem to Office 365. Support is very responsive to developing new integrations, if necessary.

Cons

None come to mind. Most anything we've had an issue with has been corrected in a timely manner.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 4, 2018

Hi Scott, Thank you for taking the time to review EventTracker SIEM. Your feedback is very important to us. We look forward to continuing delivering security and compliance value to NCMIC Group.

Fred B.

Director of Managed Services

### "The best managed SEIM out there"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

March 13, 2018

Pros

We use the managed version of Event Tracker for several clients. A central portal has all of the info we need for compliance and security of our client's business.

Cons

Setup can be a bit of a challenge as an agent has to be deployed at every endpoint. Syslogs also need to setup to be collected which needs to be done on each device.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 14, 2018

Hi Fred, Thank you for taking the time to review EventTracker SIEM. We appreciate your business and kind words. Please connect with us on LinkedIn and Twitter, and subscribe to our YouTube channel if you like. Thanks for being part of the EventTracker family.

NW

Neil W.

Technical Support Officer

### "EventTracker8 is a good all round product that assists our organization with our internal auditing"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

January 23, 2018

Pros

The user interface is very easy to use, and the customer support is excellent. The software is web-based so our administrators can open it via a browser from different locations.

Cons

It can be a little slow at times and the search/reporting functions sometimes timeout/expire during particularly large event searches.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 13, 2018

Hi Neil, Thank you for taking the time to review EventTracker SIEM. We appreciate your business and candid thoughts. The latest release of our SIEM platform improves productivity instantly with a modern interface that is intuitive and customizable; enhances common workflows with more efficient storage and search technology; and expands its capability to scale to the very large and diverse data sets needed for today¿s enterprise IT infrastructures. Please connect with us on LinkedIn and Twitter, and subscribe to our YouTube channel. Thanks for being part of the EventTracker family.

BD

Bill D.

IT Manager

Financial Services

### "The security compliance tool is very helpful when comes to our IT audit review."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

January 22, 2018

it meets compliance and audit requirement without question from auditor or examiner.

Pros

The pricing was very promising that meet our IT budget need when comparing to SolarWinds LEM and LogRhythm.

Cons

Won't auto generate all reports in general for our needs. We need to manual customize each report. Also, the reports description is not precise to the point and cause confusion.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 13, 2018

Hi Bill, Thank you for taking the time to review EventTracker SIEM. We appreciate your business and candid thoughts. The latest release of our SIEM platform improves productivity instantly with a modern interface that is intuitive and customizable; enhances common workflows with more efficient storage and search technology; and expands its capability to scale to the very large and diverse data sets needed for today¿s enterprise IT infrastructures. Please connect with us on LinkedIn and Twitter, and subscribe to our YouTube channel. Thanks for being part of the EventTracker family.

SV

Shan V.

CTO

### "CTO"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

January 22, 2018

reporting, alerts, log archiving

Pros

Real time alerts for network activity such as failed logons, Administrator changes, software install/uninstalls, etc.. Reporting that satisfies regulator requirements (FFIEC and GLBA) plus comprehensive log search.

Cons

The user dashboard for v8 is a bit clunky and search can be difficult to use and slow. However I have seen the new v9 interface and the redesign seems to have addressed these issues and the search speed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 8, 2018

Hi Shan, Thank you for taking the time to review EventTracker SIEM. We appreciate your business and candid thoughts. We're so glad you have been able to see v9 in action and are pleased with it! Please connect with us on LinkedIn and Twitter, and subscribe to our YouTube channel. Thanks for being part of the EventTracker family.

DO

Daniel O.

System Administrator

### "EventTracker is a powerful SIEM."

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

January 16, 2018

Pros

EventTracker is highly configurable, can digest any logging source, and provide precise reporting of events. The company has excellent customer service along with managed services if needed.

Cons

Because EventTracker is so powerful and configurable, it can be overwhelming to setup by yourself. I highly recommend professional services when implementing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 8, 2018

Daniel, Thank you for taking the time to review EventTracker SIEM. We appreciate your business and candid thoughts. It's true, EventTracker SIEM is powerful, and with power comes a possibility to be overwhelming. We offer the support needed to make the transition as easy as possible. This blog post has some good information about why SIEM solutions fail and what makes them succeed, after implementation: https://www.eventtracker.com/blog/2016/november/top-three-reasons-siem-solutions-fail/ Please connect with us on LinkedIn and Twitter, and subscribe to our YouTube channel. Thanks for being part of the EventTracker family.

TT

Tim T.

Manager Technical Services

Insurance

### "We like their managed event analysis and reporting, which helps with PCI requirements"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 24, 2017

We need it to meet business requirements. Consequently it is important to us that it does what it is supposed to do.

Pros

Support people are easy to work with and have been good at customizing to our needs. We rely on them to create reports and alerts for us. We have monthly reviews to go over what has been happening in the past month. These are good, to follow up on questions and make changes. Balaji and company are great to work with and responsive to our needs.

Cons

I don't use the software much my self but do use the generated reports. With most support being based in India, it can sometimes takes almost a full day to get questions answered if we ask them in the afternoon, our time (CST). That said, their support people are good and easy to work with. Our weekly vulnerability scan reports are not really configured in a way to make them very useful. They show vulnerabilities, but it is hard to get information on the machines affected.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 26, 2017

Thanks Tim for your feedback. I will have our Product and Support teams reach out to see if your reports can be better customized for your business needs.

[View all Reviews](https://www.capterra.com/p/80473/Netsurion/reviews/)

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