Who Uses This Software?

Vehicle Tracking Solutions' fleet management software and reports help fleet centric businesses uncover savings to reduce operating costs while optimizing mobile productivity and efficiency.


Average Ratings

10 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Vehicle Tracking Solutions
  • vehicletracking.com
  • Founded 2002
  • United States

About Silent Passenger

Gain complete visibility, control, and protection over the valuable assets that power your business with Silent Passenger, leading fleet management and asset tracking technology. Asset control goes beyond just motor vehicles, providing location insight on trailers, heavy equipment, freight, shipping containers and any other assets that are susceptible to theft or misuse. Get instant alerts, usage reports, real-time location updates, fuel, and inventory tracking.


Silent Passenger Features

  • Activity Tracking
  • Audit Trails
  • Barcoding / RFID
  • Check-in / Check-out
  • Depreciation Tracking
  • Disposal Tracking
  • Inventory Management
  • Location Tracking
  • QR Codes
  • Reservations
  • Service History
  • Barcoding / RFID
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Purchasing
  • Returns Management
  • Sales Forecasting
  • Shipping Management
  • Warehouse Management
  • Accident Tracking
  • Dispatch Management
  • Driver Management
  • Fuel Management
  • Inspection Management
  • Inventory Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Mileage Tracking
  • Motor Pool / Daily Rental
  • Parts Management
  • Routing
  • Tire Management
  • Tool Tracking
  • Vehicle Information
  • Vehicle Tracking
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Claims Management
  • Customer Management
  • Dispatch Management
  • Employee Management
  • Fleet Management
  • International Moves
  • Interstate Moves
  • Job Management
  • Lead Management
  • Local Moves
  • LTL / Shared Truckload
  • Military / GSA Moves
  • Quotes / Estimates
  • Storage Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Compliance Management
  • Contract Management
  • Customer Database
  • Document Management
  • Equipment Maintenance
  • Fixed Asset Management
  • Job Costing
  • Project Management
  • Service Request Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

Silent Passenger Reviews Recently Reviewed!


Capterra-loader

This is the best tracking solution for your vehicles!

Feb 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I am using them for a few years now, never failed, great software and i would say very affordable, i am using it for tracking our fleet, anywhere anytime, in real time almost. Wired devices only.

Cons: Never used portable devices. in weekends, not much of customer service. No issues so far. I recommend it if you have a minimum 5 vehicles or growing fast.

Overall: Great tracking software.

Vendor Response

by Vehicle Tracking Solutions on February 05, 2018

Thank you for the review Cata Black Car & Limousines! We value you as a customer, and look forward to many years of continued success with Silent Passenger as your fleet management and telematics software.

Best,
Silent Passenger Team

Great tool to track a fleet of vehicles. Customer Service is wonderful!

May 24, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to create and update driver/vehicle information. Also how easy it is to search, find, and follow all the vehicles in out fleet.

Cons: Very limited space for notes. No place for admin to save notes for driver(s). Also, Silent Passenger does not save information properly. It can take 3 to 4 times to update a driver's information (ie: Branch). Under Vehicle Administrator, saving or cut and pasting information from the notes field is not easily done. High risk of losing older notes do to size of area (too small).

Overall: Ease of tracking and viewing multiple vehicles. Able to see branches/teams without issue. Good software.

Vendor Response

by Vehicle Tracking Solutions on May 29, 2018

Thank you for your feedback, Denise. At VTS we pride ourselves on making our customers our #1 priority. I will pass along your feedback to the correct department. Thank you for choosing us as your fleet management provider, we look forward to providing you with outstanding service in the years to come!

Easy to use. Great support staff

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Alarms if a vehicle goes outside target area. Alerts administration if vehicle operators use excessive speeds. Notifies in real time if vehicle is parked for a time period of my choosing.

Cons: Does have some GPS location glitches from time to time that falsely set off ararms. Glitches only last for short periods.

Overall: I am able to protect my employees from making bad decisions. I am able to track my fleet in any place at any time, cutting down response time by assigning the closes vehicle.

Vendor Response

by Vehicle Tracking Solutions on June 13, 2018

Thank you for the review! We are always here to support you and your business. We value you as a customer, and look forward to many years of continued success with Silent Passenger as your fleet management and telematics software!

VTS staff are very responsive

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact that the data is stored for over 1 year. This makes our Risk Management department confident in our ability to respond to issues.

Cons: Occasionally we issues using Microsoft internet explorer, which is our companies preferred browser. We know that VTS's preferred browser is Chrome.

Overall: We have operational and financial benefits form the use of this software . We are able to service the NY, NJ, PA and CT service area with faster service and less people.

Vendor Response

by Vehicle Tracking Solutions on May 29, 2018

Thank you for the review, Brian! VTS is happy to have you as a customer. Hopefully you continue to see operational and financial benefits. We look forward to providing you with excellent support in the years to come!

Great Product at Great Cost

Aug 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is easy to use and offers a lot of features that make it easy to increase productivity.

Cons: The refresh time is a little slow and the mobile app version in not as efficient as needed.

Overall: One of our vehicles was stolen and thanks to Silent Passenger we were able to pin point its location and call the police. We were able to give them a print out of the vehicle drive history and that was helpful to their investigation. They retrieved the vehicle within a few hours of our call. Great Product

Best service we have had to date

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly and help is always a phone call away. service departments always answers phone and has the right answers. Exceeds standards on a daily basis

Cons: we have no issues with this system. the system works well without constant problems. VTS is a valuable asset to our every day business

Vendor Response

by Vehicle Tracking Solutions on June 11, 2018

Thank you for reviewing Silent Passenger. We look forward to continuing to provide long-term excellent service and support!

very profesional

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Its ability to run detailed reports for each driverand trucks and keep track of my trucks while in service

Cons: The softwares delayed response while live tracking on the map. The ability to make adjustments to truck and drivers

Overall: Keeps the drivers honest

Vendor Response

by Vehicle Tracking Solutions on May 29, 2018

Thank you, Charles for submitting your review. We look forward to continually providing you excellent service and reliable software.

Vehicle Tracking Solutions offers our fleet a great compliance tool and tracking service

May 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about this software is the wide range of tools and reports that multiple people in our office can use on a daily basis that leads to overall fleet efficiency. Whether it's our dispatchers, our CEO, and everyone in between, some aspect of the platform can be used to provide helpful information.

Cons: There isn't too much to complain about this software. It's easy to use for everyone involved. Sometimes the devices have given us connectivity problems and mistracking.

Vendor Response

by Vehicle Tracking Solutions on May 29, 2018

Fran, we are so happy you like our software! Thank you for the positive feedback and allowing us to be your fleet management software provider. We look forward to continually providing you with excellent service in the future!

Great Tracking software

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I used for work for a logistics company a few months back and would use this software all the time to track the fleet, almost on real time basis. This software came in very handy and super easy to use.

Cons: I have not had a very good experience with the customer care especially on the weekends when we had to work one-off. But besides that no issues with this tool at all.

Silent Passenger has helped us become more efficient in the use of our fleet.

Jun 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software helped us to cut fuel costs by managing idle time. In addition it has helped identify our drivers that may need a little more training.

Cons: I do not have anything that I would currently consider a con with the software. Unless they would like to drop the pricing a bit.

Overall: Safer drivers, better information, improved fuel savings.

Vendor Response

by Vehicle Tracking Solutions on June 19, 2018

Thank you for your feedback, John! We are glad that our fleet management software has helped you cut fuel costs and become more efficient. We look forward to serving you in the years to come!