Who Uses This Software?

WhenToWork provides online employee scheduling for all business types and sizes: from small "Mom & Pop" business to large Fortune 500 corporations.


Average Ratings

62 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
  • Pricing Details
    NO setup charges, add-on costs or hidden fees.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • WhenToWork
  • www.whentowork.com
  • Founded 2000
  • United States

About WhenToWork

Trusted to schedule millions of employees worldwide, WhenToWork puts you in control by easily creating employee schedules, assigning shifts, and communicating with your employees from anywhere. Save time by assigning shifts with a single click and letting your employees swap shifts on their own. Send automated email and text notifications to keep everyone up to date. | Starting at just $15 a month | iPhone and Android Apps | US-based Support Center | Try it free - no credit card required


WhenToWork Features

  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Automated Scheduling
  • Messaging
  • Mobile Access
  • Payroll Management
  • Reporting/Analytics
  • Resource Management
  • Schedule Distribution
  • Shift Swapping
  • Time Clock
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

WhenToWork Reviews Recently Reviewed!


Love this!

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This website is amazing if you have to manage the schedules of a lot of people at once. I love how customizable it is and that you can make and save staffing templates. It also always you to email your staff directly from the site. When a schedule is published, all staff on that given schedule will receive an email with what they are working, and it even allows the staff to trade shifts amongst others that are authorized for the position so there is much less confusion later. This website has made scheduling so much easier.

Cons: If you go to assign someone to a shift position you don't have them trained on the system allows you to do it, but gives a pop up that says "___ has been authorized for the position ___". this pop up can be easy to miss if you aren't paying close attention. I wish there was a to see a date list for when you authorized positions. Also, there is a feature where you can delete all shifts with a given position title which is very helpful, but I wish it would allow you to bulk delete some shifts without deleting all of them.

Overall: I really believe our company has benefited from this website. It is very helpful to both management, and the staff we schedule.

Easy and well worth the price

Jul 27, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The pricing structure is very friendly and very affordable for businesses. For teams that have at least 20 employees and are shift based and have trades, this tool is a dream come true. Managers do not need to approve trades as long as they fit within adjustable boundaries per employee (shifts per day, hours per day, days per week, hours per week). Multiple locations with shared shifts as well as multiple entirely separate locations are supported for easy expansion and better pricing options. The mobile app is very functional and particularly useful for the employees. Less so for managers, but still has its benefits. Auto-schedule capabilities saved me hundreds of hours throughout the year. Employee availability and time preferences are brilliant and the auto-scheduler does a fabulous job keeping things even across the board (or weighted if you prefer to schedule by seniority, etc.)

Cons: I wish I could copy a week and say "this is their schedule until the following end date", but I am required to go to each individual week and paste the copied schedule. Still FAR better than the previous 3 scheduling tools we tried in our organization.

Overall: Less time required to schedule.

No time required to approve trades.

Great varied views to look at and evaluate the schedule.

Looking at your schedule has never been easier

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: One great thing about this product is that it shows you when you are working next. Whenever I forget my hours I just log into whentowork and check my hours. There is also an option enabled so that you can just see your own hours or everyone else's hours. Since I work part time this tool is great and I am so grateful it exists.

I also like how you can import it to your calendar if you have one anywhere else.

The calendar view is great!

Cons: Nothing really to complain about this software really. There are a lot of other options on this website like contact manager, request time off,...I don't use any of that functionality because of our companies protocols. Adds a bit of clutter to overall design.

Overall: Easy to check my work schedule. I can even log into the phone fine. Always available never crashed. Can't really complain about this product honestly.

WhenToWork Scheduling Software

Jan 22, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: All of our student staff (approx. 120) use WhenToWork to schedule, set preferences, trade shifts, and request time off. What I like most is the ease of use. Our staff are quick to pick up how it works. The preferences portion of W2W is most important to our operation. The students will simply block areas they are unable to work and show areas in green that they are unable to work. This helps the pro staff avoid scheduling conflicts.

Cons: WhenToWork has not changed much over the past few years, although it may not have to. What I like least about the software is that it does not have a timeclock function. A simple clock in/out function would help the pro staff compare when the staff were scheduled to work and when they actually worked.

Overall: Overall I am happy with W2W. I would recommend to others because it is so easy to use.

Essential to The Busy Workplace

Nov 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I must say that the ease of use of this software and the mobility that it allows one to have is incredible. To be able to create an entire schedule for the staff at the office and the ability for them to review and approve their schedules remotely from their smartphones make this scheduling software a must for any workplace environment that requires people to be on the move constantly. Staff can also request time off, check compensation time balances and also send messages to each other in order to get shifts covered.

Cons: The only thing that I can say that I do not like about this software of ease of use when replacing someone on a shift. It can be a little confusing so you do have to pay extra attention to making sure someone is placed in the correct category.

Best scheduling software out there!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is so easy to use! It is the best thing that has happened to scheduling. All I do, is download the app to my phone and I can see my schedule and who is also working. Working for a company with 3 hotels, this makes communication easy. You can send a message to anyone on your team so you don't have to give your phone number out to everyone. Your boss can also post a message to everyone to see too. Now there is no excuse for someone to say "Oh I didn't know I had to work" because it is literally on your phone that you look at everyday!

Cons: There really isn't anything that I don't like about When to Work. I think it's great!

Overall: I have used When to Work for about 6 years. It started just online, but now that there is an app, it makes like EASY!

Capterra loader

Outstanding Product That Saves You Time

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I really enjoy how this software allows employees to trade shifts, post on trade boards, and put in time off requests. This saves a lot of time sorting through emails and changing shifts myself. I am able to approve or deny requests and email specific employees, work groups or all the employees.

Cons: My only negative for this program is that the messaging component does not allow me to edit text. This would allow me to be more clear in emails and bold specific information.

Overall: When to Work has saved me so much time and effort for scheduling hundreds of employees. And a lot of its components allows the employee to take care of items which allows me to focus on other tasks. I cannot imagine doing my job and supervising all the staff I do without When to Work.

As an employee whose boss uses this app, W2W solves so many issues with freelance work.

Jun 16, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: This app may not be pretty, but it is pretty useful. I have automatic notifications turned on as well as push notifications on my email. I get notifications from W2W FASTER than I do with my email notifications. This allows me to respond to emails quicker and get more hours as a freelancer.

I love that I can respond to alerts in-app, instead of loading up my email, which sometimes takes awhile. In my line of work, whoever responds first gets the hours. Having this app vastly increases my response time, and in turn, has increased the number of hours I work. This alone makes the app worth it.

Cons: As I said before, it's just not visually appealing. It looks like something that was made in the early 2000s. Since I'm only on the user side, not an admin, there might be options to make it look better, but I somehow doubt it.

While the main functions of the app are super easy to use, the navigation can be a little confusing.

Given that my job involves a lot of highly confidential information, this app should log me out regularly. Unfortunately, I'm always immediately logged in. With this sensitive information being right there on my phone, it is imperative that I log out. The only way I have even found a way to do so is by removing my profile from the dashboard. But doing this removes my personalized settings as well, rendering it completely useless.

What I would like to see is an option where my username is saved, but my password is not. The password could even be a customizable number that is separate from my account password for easy access.

Overall: Because I can respond to my boss announcements, I can get more hours. Anything that helps me get more work is a HUGE plus.

Great value, limited capabilities

Nov 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: For the WhentoWork price point, there is little better. It serves all the most basic scheduling capabilities at a price point I have yet to see elsewhere on the market. I can generate decent reports and overall gets the job done.

Cons: There are many features I would like to see that I know I will never because of the current price point which I understand. Some include:

Templates for New Employee's shift Eligibility. I have to check each box an employee is eligible for EVERY single time I onboard. This increases the probability of human error substantial.

No csv import for schedule. We used an alternative scheduling software because the abilities of WhenToWork were limited. However we had to manually input them into WhenToWork because they lack any mass-import system.

Best Software that I have ever bought

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Price,

Easy of use

Customer support

Functionality

Cons: The messages that you send to your employees do not automatically save, instead they disappear after 1 month.

Overall: I have been using When2Work for 4 years now. Prior to that, we used excel spreadsheets. This product has greatly decreased the time it takes to produce a schedule, and the headache of distributing the schedule to all employees. This product put the responsibility of scheduling on the employee, not the manager. I sincerely mean it when I say this product has increased my productivity and decreased my frustration. My employees love it as well. They can swap shifts, put in time off requests and message each other.

Capterra loader

Amazing scheduling service

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is so easy to use for both me and my staff! The app is user friendly and it is simple with little room for error. It saves me so much time scheduling my staff in 4 different departments.

Cons: My only complaint is I can't get a push notification on my app. I have to login to see the alert.

Overall: I schedule 50 staff in 4 different departments mostly high school students. This relives all of the scheduling pressure off of me. It forces them to be responsible and reliable. I no longer spend hours doing schedules or filling in for people who forgot shifts. Love love love this program! Oh! And their customer service is quick and helpful!

Capterra loader

Use this for staff scheduling and organizational flow.

Jun 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is very simple to use and efficient. I find that it easy to search for staff member by name, position, or telephone number. It is also very easy to export lists for email and other communications.

Cons: I think that when a shift has been "picked up" pending approval it should let others know that there are already a bid to pick it up, often there are five to six people trying to pick up the same shift when one is on the trade board.

Overall: Our scheduling would suffer greatly without this software. I like the mobility benefits that allow for use on a hand held device.

Your schedule solution

May 06, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use...alot of tracking options, great for multiple shift times and duties. Great way to communicate with staff regularly

Cons: Can be a little slow to update once you get to know the program and are able to use it well.

Overall: As a manager..whentowork has been a great solutuon. I used this at prior companies and brought it on board at my latest institution. Staff find it easy to use. Schedules can be covered with one click! Memo boards stop staff from taking the memo off your bulletin board ..ensures all see it...love this product

When to Work solve a unique problem for us.

Jan 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Web base so it accessible from any internet connected device.

Saas solution so no maintenance of the software needed.

Very versatile and configurable to adjust to and schedule cycle.

Support is better than most.

Cons: Being a Saas web app it depends on the internet so if your internet is slow or down you cant use the app.

Has some limitations compared to other software.

Overall: This is a good product that helped us schedule our casual staff.

Great Software

May 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that I can check and manage my schedule from my smartphone. This is especially convenient because I don't have to make sure to write my schedule down before I leave work and it will be updated in my phone at any time.

Cons: It randomly signs me out frequently and it's a bit annoying to have to log back in.

Capterra loader

When To Work is the best scheduling program for the money

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This program makes schedule departments easy. I can easily assign employees based on position, location (Categories), seniority, or other factors. It has changed the way we do scheduling.

Cons: It would be nice if you could incorporate the messaging aspect of the program into Slack or even emails for outlook.

This is a wonderful tool for employee scheduling!

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We have been using this for years now and it is an invaluable tool. The employees are able to log in themselves to view schedules, request time off, send messages, etc. It has saved us countless hours of work and paper!

Cons: There really is not anything negative to be said about this software

Easily set-up and easy for my staff to figure out. Very intuitive.

May 18, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The different modes and the interface. The ease of setup and the ability for my staff to request time off that alerts me when I try to schedule someone when I have approved time off.

Cons: More import/export functions would be nice and the ability to merge between accounts. The mobile site could be better.

WhenToWork works, but isn't visually ideal

Apr 24, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I used WhenToWork while working in retail as an employee, so my experience with the product comes primarily from being a user, rather than a scheduling manager. I appreciated the ability to login from anywhere to see upcoming shifts - there's no reason why anyone should lack the ability to check their schedule online today. I also like the automatic notification to email whenever a new schedule is posted.

Cons: Much like any employee scheduling platform, it is only as successful as the individuals managing it. I found the tradeboard feature to be clunky and usually did not solve the problem of employees needing to trade shifts. Additionally, it was difficult to determine how to trade shifts when that needed to happen - would a manager need to provide approval or not?

Employee Friendly

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The phone app for this program is great. It has all the tools I need to check my schedule, submit time off requests, and send messages to my managers.

Cons: Getting set up on the program is a bit confusing. Linking multiple accounts isn't as straightforward as I'd like.

WhenToWork

May 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We use this at work for up to 100 employees and it is a great way to keep schedules accessible.

Cons: None that I can think of. It functions well and is web accessible from anywhere.

Overall: We use this to replace the old schedules that were posted on a wall.

Use it daily

Nov 21, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the ease of access with this program. Makes building staffing schedules very quick and easy. The interface is very user friendly as well.

Cons: I wish there was a way to be able to see all recipients on messages. There are times that staff members will message me and I forward the message to someone else who tells me that they already received the message,

Employes and Employers satisfied

Oct 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Real time updates

Community building between workers

Great options to exchange shifts and comunications

Cons: Net very easy to use from your android device but it's still ok

Overall: I used it on the management of an aquatic center and it's definetly a solution for laborwork organization. I always loved the option of exchanging shifts with coworkers and making sure I where I had to work. Just loved it!

Accidently tried this software, but it was good!

Nov 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I accidentally signed up for this software thinking it was another one that was similarly named, however, it was a decent software. It has a lot of potential! Scheduling my employees was easy and they could access their schedule from home as soon as I updated it

Cons: A bit more features would be nice, especially for the price. Having an integrated timeclock, vacation time and sick leave, etc. would be some great added features! I believe this would be an extremely useful product with those items included

Overall: Overall, Whentowork seemed like a great software. It was pretty easy to use, I just needed a bit more features for such a high volume of staff!

Best Employee Shift Management Software

Mar 20, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of scheduling employees.

Flexible tools to establish schedules and manage employee availability.

Empowers employees to coordinate scheduling and coordinate availability when unforeseen circumstances arise.

Cons: Interface appears slightly dated.

Initial login not intuitive, but user friendly once registered.

Overall: I have used this software previously when scheduling employees in a shift-based workplace. I found it incredibly useful for reducing scheduling confusion and allowing employees to trade shifts and manage availability with minimal headache.

A Rock solid platform that does it's job well.

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The program is of the most stable that I've used over the past decade. I can;t remember a crash ot any major issue the whole time we've used the program. It was so good, we used it when we started our new company. Easy to use interface navigation through the program is simple for the end user as well.

Cons: It's pricey and they have not updated the software in a while which can be a double edged sword.

Overall: It's hard to argue with a great program. It's among the best I've ever used. Great programming and interface.

Capterra loader

Working Made Easy

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is so easy to use and very effective. I love the fact that if a shift needs to be dropped everyone (if opted in) can see that a shift has been offered up and whomever can take it. It's like a working mass text platform.

Cons: I actually have no bad things to say about this software and feel as though every company should use it or at least test it out for effectiveness in their scheduling methods.

Overall: For as long as I've been working I've enjoyed this scheduling software the best and that says a lot because I've come across a lot.

Capterra loader

The Go-To solution for any employee management needs

Dec 20, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The stability and functionality of this software is very reputable. I've been using it for over 2 years to communicate with staff members, request time-off, check weekly schedules, and more. My company has been using it for 8-10 years now, and anyone not using this software is missing out in my opinion. If you ever need to manage a small business or NPO, this is a very helpful tool.

Cons: The user interface could use an update as the general theme and flow of the menus and elements in the software appear slightly outdated. It could use a minor refresh with a new color palette, theme, textures/fonts, etc.

Awesome softtware

Dec 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Easy to use for the schedule and to keep track of time off requests and staff can easily put shifts on trade board and slick how emails the schedule to you

EASY!!! AMAZING!!!

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: very esay to use, very easy to set up and group users into categories or zones, very Mobile friendly

Cons: the mobile side of it could be more accessible to see all staff schedules at once without jumping to a full version

Overall: Organization and Pace of mind

Great for scheduling employee shifts

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great for scheduling employee shifts. Very easy to use. Employees can log into from phone or home to check schedules, changes shifts, etc. Load employees numbers and they can text and ask to trade shifts. Manager will have to approve any shift changes.

Cons: A lot of data at first, and can be somewhat confusing to employees. Really good took once you mess with it.

Overall: Up to date shifts for work.

Easy to set up and get going quickly, excellent customer support

Dec 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of setup. It was easy to quickly get the employee list in, create positions, and start populating a schedule with the click of a button.

Cons: It does not include a timekeeping function. That's not what it's made for, so as a scheduling system I think it is great, but I wish that it either had a timekeeping function or directly interfaced with timekeeping systems.

Staff Scheduling

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to enter in information and to navigate.

Cons: staff have to choose their own passwords and it makes them do it twice before they can use the program.

Overall: it has been the easiest program that I have used when scheduling

Capterra loader

W2W meets all our scheduling needs!

Jul 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I really like that I can import previous weeks or create templates. That cuts way down on the data entry of creating a schedule for our employees. I love that I can link my schedule to my iPhone and always know when I am scheduled to work!

Cons: I can't think of any cons to W2W. I could always do with a lower price, but I'm pretty sure they are about average compared to other similar software.

Great from both a user and administrator standpoint.

Jul 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: WhenToWork is an intuitive scheduling software on both the user side and the admin side. Lots of display preferences and options to see other employees' schedules. Text and email notifications for when a schedule is posted and/or modified.

Cons: The tradeboard interface is not user friendly. It can be hard to determine who has already traded shifts or if the shift is still available.

Not keeping up

Mar 24, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: It was a reasonable starter program especially when there were fewer options. If functions fine.

Cons: Compared to other platforms, for the cost, others are integrating and innovating better and providing more bang for the buck. Others are also offering additional companion software/apps that can work with their scheduling software.

Overall: We have been using W2W for more than five years, we just switched to a different scheduling platform that has provided what W2W has not. the platform works ok, but its old and clunky. It's taken way too long to get an actual app that works for phones and tablets. Compared to many other scheduling software companies W2W feels like opening a spreadsheet in 1997 compared to today's modern scheduling platforms.

This is a very helpful sight.

Jun 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: What I like the most about this is that I can drop and trade shifts online and other people can pick them up.

Cons: What I like the least about this software is that when someone picks up a dropped shift, the dropped symbol goes away ( until a manager approves everything) and then it just looks like no one has dropped anything.

Neat web base scheduling software with a solid app

Dec 11, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Really loved the way the app works. It makes it so much easier to manage your work schedule as an employee. The manager section is full of useful features. Specially the ability to see who is on the schedule for the day and being able to send urgent txt messages to all staff. This second feature is invaluable when you have an employee that calls out or you all of the sudden need any additional staff. Really solid web based product

Cons: I wish this wasn't subscription based. Because its always harder to justify subscription based applications specially if the only use is to create and manage schedules. Also I wish it had a way to be used offline. Also having the ability to print out a single page monthly schedule would be nice.

Overall: I really loved the product. I just wished it wasn't something that required a subscription.

When to Work has a bit of a learning curve, but is very useful for employee scheduling.

Mar 11, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: W2W allows you to view your work schedule in multiple forms whether it be day view, week view, or month view. These viewing methods are also available for the trade board.

Cons: There are many different viewing options and tabs and little support given when first navigating W2W. However, after some trial and error, the software is not too hard to figure out.

Nice software for scheduling employees

Sep 15, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: WhenToWork frees up time for management. typically, we would have to take quite a long time putting together employee schedules. With this software, our time is significantly shortened.

Cons: There are some limitations in regard to functionality. Overall, they do not adversely affect the product.

Overall: More efficient staff scheduling

Organized and flexible to use

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - It is easy and simple to view schedules

- Easy to sort by departments and to see who is working

- The tradeboard options are also helpful

- Integration with Google calendar made it easy to keep track of my schedule

Cons: - the design isn't super pretty, looks a little old schooled

Easy to Use for Scheduling

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is a great software to use when you have multiple employees that you need to schedule. It is very customizable. It's great that it contacts employees for you when their schedule is completed so they are not relying on you having to tell them what it is. It is nice that employees can also log in any time to look at their schedule. They do not have to go into work to check it.

Cons: It would be nice if there was an option to copy a week and be able to paste it to multiple weeks rather than just one week at a time. Quite often we have employees who work the same shifts.

Never not know you are working again!

Mar 11, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I have been using WhenToWork as a lifeguard for my local recreation center. It always alerts me by email my schedule for the coming week with the dates and times. It also has a feature with names, numbers and emails of your co-workers to get in contact with them.

Cons: I don't like how the supervisor has to approve of shifts you pick up for other co-workers before you can actually start their shift.

Great scheduling software!

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This program is very easy to use on both the management and employee standpoint.

Cons: Nothing. Although, It would be nice if it was able to integrate with our timecard system within our company software/POS.

Capterra loader

Easy to use, but needs a makeover

Aug 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This software makes scheduling employees very simple. I also like how you can see everyone's schedule in addition to yours.

Cons: The formatting feels outdated. The site works well, but it needs to improve on its look.

During undergrad it was effective in managing college life and a job

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The user interface improved while I used it and I liked the visualization to help with scheduling. It allowed for you to paint the different priorities which was very helpful.

Cons: This may have been improved but when proposing trades, it would have been more helpful to see users that preferred or frequently wanted those shifts.

WhenToWork - Sales

May 21, 2019
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I liked this software because it was easy to request time off and to see your full schedule with a click of a button. It was great being able to see who else was working with you that day and even switch shifts if need be.

Cons: The mobile browser version is not as user friendly as it could be. The fonts could be bigger in order to see and read everything easier.

Overall: Overall, I did like using whentowork, it was a much better application than a lot of the other scheduling apps out there!

WhenToWork at the Univeristy

Sep 02, 2016
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use by staff.

Cons: Older technology, not updating the system, not listening to what their customers want.

Overall: WhenToWork needs some upgrades, but the administration seems reluctant to change anything with the software. Not responsive to suggested up grades to the software to better service our needs.

Recommendations to other buyers: Not sure it is the best application for large collegiate programs.

Ok for very small businesses

Feb 23, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Can color code employees to make the schedule easier to read.

Cons: Credit card security is lacking. Resets current schedule almost like a refresh and makes you start over.

Overall: Ok for small businesses. Would be difficult to use for a business with more than 8-10 employees.

Simple schedule app to use

Apr 22, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: WhenToWork does what it should do; create schedules for your users and give the flexibility to make changes

Cons: would like the interface/GUI to be a bit more modernize and up to date