WhenToWork

WhenToWork

4 / 5 17 reviews

Who Uses This Software?

WhenToWork provides online employee scheduling for all business types and sizes: from small "Mom & Pop" business to large Fortune 500 corporations.


Average Ratings

17 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
  • Pricing Details
    NO setup charges, add-on costs or hidden fees.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • WhenToWork
  • www.whentowork.com
  • Founded 2000
  • United States

About WhenToWork

Trusted to schedule millions of employees worldwide, WhenToWork puts you in control by easily creating employee schedules, assigning shifts, and communicating with your employees from anywhere. Save time by assigning shifts with a single click and letting your employees swap shifts on their own. Send automated email and text notifications to keep everyone up to date. | Starting at just $15 a month | iPhone and Android Apps | US-based Support Center | Try it free - no credit card required


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WhenToWork Features

  • Appointment Management
  • Automated Scheduling
  • Calendar Management
  • Employee Database
  • Group Scheduling
  • Shift Scheduling
  • Time Tracking
  • Vacation / Leave Tracking
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

WhenToWork Reviews Recently Reviewed!


WhenToWork works, but isn't visually ideal

Apr 24, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I used WhenToWork while working in retail as an employee, so my experience with the product comes primarily from being a user, rather than a scheduling manager. I appreciated the ability to login from anywhere to see upcoming shifts - there's no reason why anyone should lack the ability to check their schedule online today. I also like the automatic notification to email whenever a new schedule is posted.

Cons: Much like any employee scheduling platform, it is only as successful as the individuals managing it. I found the tradeboard feature to be clunky and usually did not solve the problem of employees needing to trade shifts. Additionally, it was difficult to determine how to trade shifts when that needed to happen - would a manager need to provide approval or not?

Looking at your schedule has never been easier

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One great thing about this product is that it shows you when you are working next. Whenever I forget my hours I just log into whentowork and check my hours. There is also an option enabled so that you can just see your own hours or everyone else's hours. Since I work part time this tool is great and I am so grateful it exists.

I also like how you can import it to your calendar if you have one anywhere else.

The calendar view is great!

Cons: Nothing really to complain about this software really. There are a lot of other options on this website like contact manager, request time off,...I don't use any of that functionality because of our companies protocols. Adds a bit of clutter to overall design.

Overall: Easy to check my work schedule. I can even log into the phone fine. Always available never crashed. Can't really complain about this product honestly.

When to Work has a bit of a learning curve, but is very useful for employee scheduling.

Mar 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: W2W allows you to view your work schedule in multiple forms whether it be day view, week view, or month view. These viewing methods are also available for the trade board.

Cons: There are many different viewing options and tabs and little support given when first navigating W2W. However, after some trial and error, the software is not too hard to figure out.

When to Work solve a unique problem for us.

Jan 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Web base so it accessible from any internet connected device.
Saas solution so no maintenance of the software needed.
Very versatile and configurable to adjust to and schedule cycle.
Support is better than most.

Cons: Being a Saas web app it depends on the internet so if your internet is slow or down you cant use the app.
Has some limitations compared to other software.

Overall: This is a good product that helped us schedule our casual staff.

Nice software for scheduling employees

Sep 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: WhenToWork frees up time for management. typically, we would have to take quite a long time putting together employee schedules. With this software, our time is significantly shortened.

Cons: There are some limitations in regard to functionality. Overall, they do not adversely affect the product.

Overall: More efficient staff scheduling

Easy and well worth the price

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The pricing structure is very friendly and very affordable for businesses. For teams that have at least 20 employees and are shift based and have trades, this tool is a dream come true. Managers do not need to approve trades as long as they fit within adjustable boundaries per employee (shifts per day, hours per day, days per week, hours per week). Multiple locations with shared shifts as well as multiple entirely separate locations are supported for easy expansion and better pricing options. The mobile app is very functional and particularly useful for the employees. Less so for managers, but still has its benefits. Auto-schedule capabilities saved me hundreds of hours throughout the year. Employee availability and time preferences are brilliant and the auto-scheduler does a fabulous job keeping things even across the board (or weighted if you prefer to schedule by seniority, etc.)

Cons: I wish I could copy a week and say "this is their schedule until the following end date", but I am required to go to each individual week and paste the copied schedule. Still FAR better than the previous 3 scheduling tools we tried in our organization.

Overall: Less time required to schedule.
No time required to approve trades.
Great varied views to look at and evaluate the schedule.

Easily set-up and easy for my staff to figure out. Very intuitive.

May 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The different modes and the interface. The ease of setup and the ability for my staff to request time off that alerts me when I try to schedule someone when I have approved time off.

Cons: More import/export functions would be nice and the ability to merge between accounts. The mobile site could be better.

Not keeping up

Mar 24, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It was a reasonable starter program especially when there were fewer options. If functions fine.

Cons: Compared to other platforms, for the cost, others are integrating and innovating better and providing more bang for the buck. Others are also offering additional companion software/apps that can work with their scheduling software.

Overall: We have been using W2W for more than five years, we just switched to a different scheduling platform that has provided what W2W has not. the platform works ok, but its old and clunky. It's taken way too long to get an actual app that works for phones and tablets. Compared to many other scheduling software companies W2W feels like opening a spreadsheet in 1997 compared to today's modern scheduling platforms.

Excellent product

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I would recommend this to anyone. It makes life so much easier for you and your staff as well . It's awesome

Awesome softtware

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Easy to use for the schedule and to keep track of time off requests and staff can easily put shifts on trade board and slick how emails the schedule to you

strazari smeni

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: By submitting this review, you are confirming that it meets the Capterra Reviews Program Guidelines.
Your privacy is important to us. Read our terms of useBy submitting this review, you are confirming that it meets the Capterra Reviews Program Guidelines.
Your privacy is important to us. Read our terms of useBy submitting this review, you are confirming that it meets the Capterra Reviews Program Guidelines.
Your privacy is important to us. Read our terms of use

Works great for scheduling employees

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The fact that you can import a schedule. Employee notifications. Ease of use.

Cons: I would like to be able to repeat just one block at a time for several weeks.

Overall: No more posting schedules or calling employees about schedule changes! This makes is so much easier and notifies employees of changes. Also, no excuses because employees can check their schedule whenever they want.

Employes and Employers satisfied

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Real time updates
Community building between workers
Great options to exchange shifts and comunications

Cons: Net very easy to use from your android device but it's still ok

Overall: I used it on the management of an aquatic center and it's definetly a solution for laborwork organization. I always loved the option of exchanging shifts with coworkers and making sure I where I had to work. Just loved it!

WhenToWork at the Univeristy

Sep 02, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Easy to use by staff.

Cons: Older technology, not updating the system, not listening to what their customers want.

Overall: WhenToWork needs some upgrades, but the administration seems reluctant to change anything with the software. Not responsive to suggested up grades to the software to better service our needs.

Recommendations to other buyers: Not sure it is the best application for large collegiate programs.

Alright at best

Nov 19, 2015
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: W2W has some improvements to make. Hard to use, terrible UI.

Great softeware

Apr 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: easy to use and workers love it

Nov 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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