WhenToWork

WhenToHelp


4.5 / 5
6 reviews


Average Ratings

6 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

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About WhenToHelp

Volunteer management software that automatically and instantly notifies volunteers of new schedules and schedule changes.


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WhenToHelp Reviews Recently Reviewed!


Capterra loader

Easy for a Support Manager

Sep 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: - Easy for me as a support manager with only 6-8 team members working on a single day to schedule

- Like the feature of being able to sort and only see those staff members that are assigned to my job descriptions

- Love the trade board feature, so it is up to the staff member to find other staff members to cover for them if they cannot work an assigned shift. It also covers both staff members if one or the other does not show up for a covered shift.

- The time availability feature that the staff members can adjust on their own as their availability change is very convenient and saves the managers a ton of time

- Love the communication provided by the software. When schedules are published and every time a change is made to a staff member's schedule.

Cons: - for some reason, the majority of the time the initial email to get new staff members set-up in the system always goes to spam

- to add a meeting you can't simply add all, you must it to each individual employee

- other employees can see all other employees schedules can sometimes cause issues

Overall: The experience has been good. The staff seems to like the notifications. I as the manager like that I can add notes to their schedule if I think their schedule may change at the last minute. I have not had any issues with the software in the 3 years that I have been using it.

Excellent for creating and maintaining schedules, simple or complex

Oct 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This program allows me to create schedules for lots of different departments and jobs within my church.

Cons: Like any database, there is a lot of set up required to create and manage schedules and users. Set up is tedious, but once it's done is allows great functionality.

Overall: I have used this program for years to create schedules for various departments in my church. Some of those departments include ushers, children's ministry, our coffee shop, cleaning shifts and more. I can create various shifts for these departments as needed and set up for the days and times we need. I can add new volunteers into the program and set up usernames for them. I can also remove users as needed. This allows users to login and see their schedule or the whole schedule. It also send an email with their shifts to all scheduled users/volunteers whenever I publish the schedule. I have also used this to schedule our summer camp/retreat shifts, which is even more complex and intensive with as many as 40 shifts in a day for a 10 day event. This has been a huge help as we manage the needs of our church. It keeps schedules organized and in a central location.

Best scheduling software product.

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: People put in their work preferences and makes scheduling so much easier. It prevents you from scheduling people when they are not available.

Cons: There is absolutely nothing I like least about this product. Every bell and whistle is a benefit and a blessing when doing the work schedule.

Overall: The ease to schedule 30 people who have different availability times during the weeks.

Capterra loader

I use this for my job to see my schedule which is helpful.

May 13, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that I can see my schedule and all my shifts. I like that there are different options for viewing my schedule (like I can see everyone's or just mine and I can view in day, month, or week mode).

Cons: The thing I like the least is that whenever someone picks up a dropped shift, our manager has to approve it. But once someone picks it up, it does not show that it needs to be picked up anymore. It has caused confusion about who is working when, especially if our manager does not approve the request in time.

Easy to use, straightforward

Dec 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: User-friendly, makes it simple to schedule, trade, or drop a shift. Also found eat easy to let my manager know when I could and couldn't work. Generally, as an employee I found that it let me do the things I needed to do with a minimum amount of fuss.

Cons: No major complaints--I have found that it occasionally runs slow, but that also may be the ancient work laptop we sometimes used it one.

Capterra loader

Created Structure

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like that this has made scheduling our veterinarians a breeze. They are always wanting to trade shifts and request days off which was a nightmare! This is very easy to use and efficient.

Cons: Nothing! I like everything about this software!