# WhenToHelp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WhenToHelp the right Volunteer Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/80500/WhenToHelp/reviews --- WhenToHelp 4.5 (8) [View alternatives](https://www.capterra.com/p/80500/WhenToHelp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WhenToHelp Ease of use 4.3 Customer Service 4.8 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christina (. Sales and Marketing Manager Entertainment Used the software for: 2+ years ### "Easy for a Support Manager" September 24, 2018 4.0 The experience has been good. The staff seems to like the notifications. I as the manager like that I can add notes to their schedule if I think their schedule may change at the last minute. I have not had any issues with the software in the 3 years that I have been using it. Pros \- Easy for me as a support manager with only 6-8 team members working on a single day to schedule - Like the feature of being able to sort and only see those staff members that are assigned to my job descriptions - Love the trade board feature, so it is up to the staff member to find other staff members to cover for them if they cannot work an assigned shift. It also covers both staff members if one or the other does not show up for a covered shift. - The time availability feature that the staff members can adjust on their own as their availability change is very convenient and saves the managers a ton of time - Love the communication provided by the software. When schedules are published and every time a change is made to a staff member's schedule. Cons \- for some reason, the majority of the time the initial email to get new staff members set-up in the system always goes to spam - to add a meeting you can't simply add all, you must it to each individual employee - other employees can see all other employees schedules can sometimes cause issues Review Source CB Charmetra B. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "This scheduling system has been a Blessing for our Non Profit" January 28, 2021 5.0 I am truly pleased with the wehentohelp scheduling system. When I started this job htey used a basic calendar and if changes were made or needed you had to email every single volunteer(we have 104 volunteeres). Now all changes can be made in real time. Pros I love that after approval from whentohelp.com this program is free for Non Profits! What an awesome thing for a company to help out Non Profits who have small budgets! Cons I haven't had the opportunity to explore all of the whentohelp's awesome features because of my crazy schedule but I love that it is user friendly! There are so many customization features. I like the fact that the system automatically sends a shift reminder to volunteers and you can send one as well. There is a "bulletin board" where you can pin important messages and the messaging system is great as well. I can either send a message to everyone, a specific person, or a specific group. Review Source ME Melody E. Scheduler Non-Profit Organization Management Used the software for: 2+ years ### "Excellent for creating and maintaining schedules, simple or complex" October 29, 2018 4.0 I have used this program for years to create schedules for various departments in my church. Some of those departments include ushers, children’s ministry, our coffee shop, cleaning shifts and more. I can create various shifts for these departments as needed and set up for the days and times we need. I can add new volunteers into the program and set up usernames for them. I can also remove users as needed. This allows users to login and see their schedule or the whole schedule. It also send an email with their shifts to all scheduled users/volunteers whenever I publish the schedule. I have also used this to schedule our summer camp/retreat shifts, which is even more complex and intensive with as many as 40 shifts in a day for a 10 day event. This has been a huge help as we manage the needs of our church. It keeps schedules organized and in a central location. Pros This program allows me to create schedules for lots of different departments and jobs within my church. Cons Like any database, there is a lot of set up required to create and manage schedules and users. Set up is tedious, but once it’s done is allows great functionality. Review Source Anna H. Childcare Worker Used the software for: Less than 6 months ### "I use this for my job to see my schedule which is helpful. " May 14, 2018 4.0 Pros I like that I can see my schedule and all my shifts. I like that there are different options for viewing my schedule (like I can see everyone's or just mine and I can view in day, month, or week mode). Cons The thing I like the least is that whenever someone picks up a dropped shift, our manager has to approve it. But once someone picks it up, it does not show that it needs to be picked up anymore. It has caused confusion about who is working when, especially if our manager does not approve the request in time. Review Source mG michael G. manager Education Management Used the software for: 2+ years ### "Best scheduling software product." July 3, 2018 5.0 The ease to schedule 30 people who have different availability times during the weeks. Pros People put in their work preferences and makes scheduling so much easier. It prevents you from scheduling people when they are not available. Cons There is absolutely nothing I like least about this product. Every bell and whistle is a benefit and a blessing when doing the work schedule. Review Source KG Kenly G. Aquatic Specialist Government Administration Used the software for: 6-12 months ### "WhentoWork" November 29, 2018 5.0 Pros This is an easy program to use. We have a large volume of staff and are able to create schedules for multiple locations easily. Employees are able to block out availability and time off. Most of the features are self explanatory. I really enjoy being able to view someone's availability on the same screen while you are making the schedule. Cons You have to pay extra to have larger numbers of employees. Wish you were able to send emails/txt to anyone on staff even if they did not have that setting selected; for emergency contact use. Review Source Emily S. Equine Pet First Aid/CPR Instructor Veterinary Used the software for: Less than 6 months ### "Created Structure" September 24, 2018 5.0 Pros I like that this has made scheduling our veterinarians a breeze. They are always wanting to trade shifts and request days off which was a nightmare! This is very easy to use and efficient. Cons Nothing! I like everything about this software! Review Source DC David C. Explainer Used the software for: 1-2 years ### "Easy to use, straightforward" December 8, 2017 4.0 Pros User-friendly, makes it simple to schedule, trade, or drop a shift. Also found eat easy to let my manager know when I could and couldn't work. Generally, as an employee I found that it let me do the things I needed to do with a minimum amount of fuss. Cons No major complaints--I have found that it occasionally runs slow, but that also may be the ancient work laptop we sometimes used it one. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.