# Volgistics Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Volgistics the right Nonprofit solution for you? Explore 94 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/80509/Volgistics-Volunteer-Management/reviews --- Volgistics 4.6 (94) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Volgistics Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews DD Danielle D Volunteer Program CoordinatorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “I like that Volgistics, specifically VicNet, is so user friendly for volunteers that all demographics can and will use it.“ May 22, 2024 LW Laura W Patient Family Engagement and Volunteer Services Program ManagerHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “The first is the lack of daily automatic reports. “ May 13, 2024 SH Sue H Director of Volunteer EngagementHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Even if what I ask for can't be done, they help me with workarounds and add my request to the future development list. “ August 10, 2022 JJ Jana J Volunteer Services SupervisorGovernment Administration, 51 - 200 employeesUsed the software for: More than 2 years. “Unfortunately, we outgrew Volgistics due to the lack of ability to manage multiple jobs in multiple locations.“ March 1, 2024 KP Karen P Volunteer Services ManagerMuseums and Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “I was able to navigate and explore when I started this job, and have found so many uses that have streamlined my job and provided other staff with helpful information/features that they can use as well. When I am asked for volunteer data for grants and other projects, I am able to quickly provide it, which I know is appreciated by our Garden team.“ February 8, 2022 KB Kelly B Development OfficerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The downside is the expense to add more than 2 users (operators).“ November 9, 2023 SH Sue H Director of Volunteer EngagementHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “I appreciate the versatility in customizing data gathered and the reportability of the data.“ August 10, 2022 CS Clarence S Operations Manager Market Research, 51 - 200 employeesUsed the software for: More than 2 years. “the mobile site part is very slow which needs some work i assume because of the size and the loading on our mobile maybe that could the reason.“ March 22, 2022 ## Showing most helpful reviews Showing 1-25 of 94 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Manager of Volunteer Services Used the software for: 2+ years ### "Volgistics ensures our volunteer department is organized and cohesive." February 1, 2018 5.0 Pros The number one pro is the reporting feature. Having the ability to synthesis the volunteer data at the click of a button is amazing. I also like the ability to schedule and communicate with volunteers as well as the application feature (can make multiple applications for various roles). The help screen is fabulous! Cons Cannot customize as much as I'd like. There is no "undo" button so all deletions are final. I wish there were more options to jazz up the vicnet screen for the volunteer's portal. Review Source NS Nusrat S. Volunteer Program Manager Museums and Institutions Used the software for: 2+ years ### "Volgistics - Timesaver and Organizer!" January 23, 2024 5.0 My experience with Volgistics has been exceptionally good in every aspect. Pros Scheduling, record keeping, reporting and communication - all of this is made possible. Help is ALWAYS helpful and extremely prompt. Cons No negatives to report - I've always had the best possible experience. Review Source VR Verified Reviewer Network Manager of Volunteer Services Hospital & Health Care Used the software for: 2+ years ### "Lacking Live Customer Service Support" May 16, 2021 3.0 Pros I like that you can log in on-line and access your volunteer data from any computer. It's very user friendly. Cons I've had Volgistics since my previous workplace had to switch over from Volunteer Works when it became obsolete. I've worked with Volgistics for 15 years at two different organizations, but I am not a fan of the email-based customer support. I would much rather be able to speak with a live representative over the phone to accomplish what I need. Reason for choosing Volgistics It was our only option at the time. Review Source MEH Martha E H. Supervisor - Family Support Services Hospital & Health Care Used the software for: 2+ years ### "Volgistics Value in Productivity " February 21, 2023 5.0 I have really enjoyed utilizing this program. If I don't know something or I'm in doubt I send an e-mail to the IT support department, and they are awesome. They respond to me within a few minutes, and they are very specific and detailed on their answers. I love the fact that at times I really don't know how to express myself correctly on the questions I have, and they respond with ideas or situations of what I might be wanting to ask. This in return allows me to not feel frustrated but very appreciative about the fact that I know the people behind the scenes are always there to support me, plus they are able to help me, once they know what I'm trying to say. It is just great to know that you have such an amazing team to support you always. Now that I know that there is so much more to learn about this product, I will be asking more questions, Ha! Ha!Thank you Pros I like the fact that I can always go back and see not only the present volunteers but the archived ones as well. This feature allows me to go back and find out information about the previous volunteers i.e. how many hours they donated, when they started and when they left, which departments they helped and now that I used the notes, it allows me to see why they were absent and why they decided to leave the program. Lots of great information needed, especially when they request me a letter of reference. Cons I think that there is so much opportunity to best utilized this program and yet at times we don't even know about it. I think that this program should come with a manual of all the features available. Review Source SH Sue H. Director of Volunteer Engagement Hospital & Health Care Used the software for: 2+ years ### "Volgistics Appreciation" August 10, 2022 5.0 My overall experience is very good. I appreciate the versatility in customizing data gathered and the reportability of the data. The Support Team is outstanding. They respond quickly to my support requests, often within minutes, (by email, we do not have the phone support level) and they always make sure I understand how to accomplish what I need to do. Even if what I ask for can't be done, they help me with workarounds and add my request to the future development list. I appreciate the video tutorials in Volgistics in addition to the wealth of written tutorials. It has been the number one recommended software by volunteer managers in the various roundtables I've attended over the years. It was already in place when I was hired and Volgistics is the only volunteer management software I have used so I cannot compare it to others. A staff person acquainted with our donor software who was also managing volunteers for her department thought Volgistics very intuitive and easy to use. Pros #1 Appreciate creating an online application within this software and that it automatically attaches to the applicant's profile when submitted. #2 Ease of customizable reporting, and automated reports sent directly to my inbox. #3 Self scheduling for volunteers, team leads are very grateful for this feature. Cons #1 Limited space in the application form. #2 We have one application that serves multiple sites, it would be great to send alerts to the appropriate staff person by the site chosen. Review Source KP Karen P. Volunteer Services Manager Museums and Institutions Used the software for: 2+ years ### "Volgistics is My Connection to Volunteers and Staff" February 8, 2022 5.0 It has been wonderful. They are so responsive to questions and sharing upgrades. I am a part of a Volunteer Coordinators group in my county, and almost all of our organizations use Volgistics. Our county government even got it for their volunteer corps because of the positive experiences the rest of us have had. I wouldn't want to use any other volunteer software!!!!! Pros It is intuitive and user-friendly. I was able to navigate and explore when I started this job, and have found so many uses that have streamlined my job and provided other staff with helpful information/features that they can use as well. When I am asked for volunteer data for grants and other projects, I am able to quickly provide it, which I know is appreciated by our Garden team. Cons Switching volunteers from active to inactive in assignments has sometimes been problematic because it seems we lose the data for future reports. It may be that I'm going about it the wrong way; it's something I'm working on. Review Source HP Hillary P. Volunteer Coordinator Hospital & Health Care Used the software for: 2+ years ### "Volgistics Volunteer Management Review" January 13, 2022 4.0 Pros The feature I enjoyed the most was the ability to print mailing labels. The current system we use does not have that capability, which makes sending out invitations to our large volunteer pool much more difficult. Cons I felt like when I was using Volgistics that the software was outdated and not user-friendly in most areas. The overall visual look of the software looked outdated as well. I felt like software was not intuitive and there were ways to accomplish things that I didn't even know how to do because I couldn't figure it out and there was not a support team to e-mail, like we have with the current company we use. Overall, Volgistics needs an update and better customer service support. Review Source VR Verified Reviewer Director, Developer Advocacy Fishery Used the software for: 2+ years ### "Supposedly the best - incredibly limited" August 17, 2018 2.0 Pros Its relatively simple to use, but has not changed in 10+ years Cons There is no mobile app. There are no API's for integrating with other software packages. Reporting is limited. Hasn't been updated since I have been using it from 2006- 2018 when this review is being written. Review Source VR Verified Reviewer AmeriCorps VISTA Non-Profit Organization Management Used the software for: 2+ years ### "Volgistics for volunteers" October 5, 2019 4.0 Overall, I enjoyed using volgisitivs, it got the job done well! Pros I loved how customizable volgitics was when I was using this software. I could have multiple volunteer assignments open at the same time. Cons It was fairly difficult to learn volgisitcs when I first started using it / I had to contact customer support often. Review Source VR Verified Reviewer Director of Development and Advancement Education Management Used the software for: 6-12 months ### "Perfect for small staffs" June 26, 2018 5.0 Pros Our volunteer managements system was very taxing on a small staff of two people with many other responsibilities. This program was huge in allowing volunteers to organize and communicate with us while being minimally taxing on our busy office. Cons It's definitely better suited for a larger organization, but we've found ways in which to make it work for us. Review Source HP Helen P. Grant and Resource Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Volgistics - Just do it" February 5, 2020 5.0 Very good - what makes this volunteer management system really work is the customer service representatives and their willingness to answer questions thoroughly and in a timely manner. Pros The number of features that it has that allows my volunteers to self-schedule and print their own reports. The reports help with in-house data analysis for grant reporting requirements and administrative support. It cut down on the time I spent with volunteers by about 85 - 90%. During busy times of the year I could spend all day talking to volunteers, answering the same questions. Now I spend SIGNIFICANTLY less time doing that and can spend more time thanking our volunteers for their time and doing the other responsibilities of my job assignment. I like the comprehensiveness of the library. Cons Initially it was more cumbersome to set up than I expected. I am not a computer scientist so there was a bit of a learning curve. The customer service is AMAZING though, so it made it much easier. I usually hear back from folks in 5 minutes of sending an email with a quick solution to my problem. Reason for choosing Volgistics It appear most user-friendly and good value. Review Source Response from Volgistics February 6, 2020 Thank you for the review! We're glad that Volgistics can help make your job easier. JL Joe L. Volunteer Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Best Volunteer Management Software " May 9, 2018 5.0 I have used this program at the last 3 non profits I have come into. I believe in the program because of all the benefits it offers. It truly helps maintain records, save time and is the best tool any volunteer manager can ask for! Pros This is the best software. They are low cost, offer great benefits and the programs does so much! I travel the country fixing volunteer programs, and have brought the volgistics program to the last 3 non profits who still use the software to this day. It tracks hours, checklists and trainings, allows for text alerts, builds schedules and much much much much (not a type) more. The program does so much to help volunteer departments fill the need of the organization. It truly is the Cadillac of volunteer programs and will do you great service. Cons To be honest, there truly are no cons to the program. You will LOVE Volgistics! It is an amazing program. Review Source AS Alexis S. Graphic designer Graphic Design Used the software for: 2+ years ### "It is thebest ofall helps in volenteering" August 15, 2022 5.0 There where some problemssolved easily as i have an easy accessiblity with customers to fullfill their needs. Pros Yes of course it's easy to communicate with people who where in need of it and guide themto use Volgistics Cons No, it's actually user friendly and easyfor every one to use. Review Source JM Janet M. Director of Volunteer/Intern Services Used the software for: 1-2 years ### "Love, love, love Volgistics" July 27, 2016 5.0 Volgistics is fantastic for organizing my volunteer department. The scheduling feature alone is worth the price. Volunteers can actually schedule themselves so that I don't have to manage it. Configuring was easy, using it is pretty intuitive, and the email customer support is fabulous. No 800 number to call but I find they respond very quickly to emails. Pros The scheduling and timekeeping features. It's easy for volunteers to access the system. They have very little trouble except for the usual forgetting their passwords. But they can reset them. The only problems I have are with the older volunteers who just can't seem to grasp computers. Cons The reporting feature could use work. Since I don't understand the configuration of the database it is sometimes difficult to figure out which report I need to run. It has taken a lot of my time and sometimes the numbers don't make sense. They need to work on this feature. Review Source EF Emily F. Volunteer Manager Used the software for: ### "Volunteer Management LIFESAVER" September 5, 2012 5.0 I will be honest, when I first used Volgistics I transferred from managing volunteers through Excel spreadsheets, so it FAR exceeded my expectations. I recently started at my current job and they use a different program and to be nice, it isn't cutting it for me. I had all I could do to patiently wait approval to acquire Volgistics. It is incredibly cost-efficient for the amount of features it offers. I would advise anyone in the volunteer management field to purchase Volgistics as your management system. They've thought of it all and more. Volgistics is the perfect volunteer management system and I would highly recommend it to any organization. Pros I would highly recommend Volgistics to anyone needing to manage volunteers. The features seem endless and provide dynamic options to manage volunteers and create reports. It is extremely user-friendly and the basics are fairly intuitive. The online resource in the Help Section are BEYOND comprehensive and if that doesn't answer your questions the direct customer service is quick, efficient and they don't make you feel incompetent for asking a question. The videos are a huge help and the implementation of webinars is a great new resource that helps instruct and also shows new ways to use Volgistics. Cons There were a few places where their chosen terminology didn't seem totally intuitive and I had some slight trouble figuring out where I needed to be to do something, but as mentioned above the Help materials really negate any issues you may have using the product, short of needing a few extra moments to get help. Review Source AA Annette A. Volunteer Coordinator Used the software for: ### "Surpassing expectations" February 12, 2016 5.0 As the Volunteer Coordinator, I have been using Volgistics in our library district for a little over a year, and have nothing but positive things to say about it. The system is user friendly and was easy to customize for our needs. Rarely do I need to submit a Help ticket. When I do, it's almost always because I failed to thoroughly check the Help Topics provided. Regardless of this, the customer service we receive is friendly, fast and thorough. In response to these requests there is usually a personalized email that contains an explanation of the problem with a summary of the solution, as well as a link to the already existing Help Topic that I failed to look for. These people have thought of every possible question and problem that could arise and have covered these in their Help Topics which provide step-by-step direction on how to resolve the issue. I was most impressed yesterday when we were experiencing an issue with a volunteer not receiving emails sent through Volgistics. It turned out that the issue arose as a result of the filtering through their own email service. Volgistics really blew me away with their service. As usual, they emailed an explanation and a link to the Help Topic that I again failed to look for. Most amazing was that the Help Topic included step-by-step directions on how to rectify the issue with each of the major email services. I was able to give those directions to the volunteer rather than just tell them that the problem is on their end leaving them to spend valuable time searching the internet for a solution. I could go on and on about how great Volgistics is. If you're considering it, I highly recommend you take advantage of the free trial period and watch the video tutorials. I don't know how I managed without it in the past. Review Source CS Clarence S. Operations Manager Market Research Used the software for: 2+ years ### "simply the best!!!!" March 22, 2022 5.0 Pros I use Volgistics almost every day, its one of the best volunteer management system by far, I used to use other management systems which I found no joy, however this is a easy to use tool in getting voltmeters self scheduling this saves time and effort, you can also customer your program to the stuff you use instead of paying for unused service which I personally think its quiet great, a big thumbs up from me. Cons the mobile site part is very slow which needs some work i assume because of the size and the loading on our mobile maybe that could the reason. Review Source DB Daisy B. Development Executive Non-Profit Organization Management Used the software for: 1-2 years ### "Pretty user friendly and does not take long to learn." May 7, 2018 4.0 I have no learned how to use a system that helps manage volunteers. Pros One thing I like about this software is being ale to set up volunteer opportunities where volunteers can sign up themselves. Another great thing about this software is that each volunteer has access to his or her own volunteer schedule and can edit their schedule as needed. Cons The least favorite this about this software is the inability to see all available volunteer opportunities at one time as a user. Through the admin side I could see everything at once but as a user I have to click on every single day in the calendar to see what volunteer opportunities are available. Review Source aS ahmed S. student Medical Practice Used the software for: 6-12 months ### "why to use volgistics " September 18, 2021 5.0 it's very useful in volunteer work Pros his features cover all the essentials in volunteer management Cons there is no useless features as every features has it's importance in work Review Source CJ Cristine J. Volunteer Director Used the software for: ### "Hats off to the Volgistics Team " August 24, 2011 4.0 Love the program Pros St. Vincent de Paul Society of Marin County has been blessed with the Volgistic Data System. I work part time making it almost impossible to run a program with 2000 volunteers. Thanks to the Volgistics services I am able to train volunteers, schedule their hours on line and keep track of which volunteers are at which sights, even when I am away at a conference. Volunteer team leaders have the access they need to run their programs effectively and every event has a clear outline and contact info. giving me more time to concentrate on our volunteers. I have worked for 8 years at SVDP and I feel confident that when I leave the SVDP Society of Marin County on August 27th, 2011 that, as result of having this program, St. Vincent de Paul Society will continue to thrive with the aid of the Vic Net and Vic Touch program. I would like to thank the Volgistics team for always answering my questions regarding your program in a timely effective manner. Cons Set up for the program was challenging Review Source SB Shelli B. Volunteer Coordinator Used the software for: ### "Happy Volgistics User" November 2, 2011 5.0 I HIGHLY recommend Volgistics as a database system for any group that works with multiple volunteers. Volgistics makes corresponding with volunteers, tracking all aspects of volunteers and reporting about volunteers faster, more efficient and easier. Pros I get answers to questions very quickly through the e-mail system. I am able to generate monthly reports while I'm not at my desk (automatic every month), in the morning I come in and they are in my in-box! I am able to keep track of volunteers without a lot of data entry on our part. I am able to keep track of mandatory service for our service learning students. I like to be able to enter notes for each volunteer after phone calls have been made or e-mail correspondence is received or sent. We just started accepting on-line applications--this is awesome. I love this feature. Cons I wish that I could scan a document and save it in a volunteers record, but I do know that Volgistics says that they are working to get this to be something that we can do. Review Source MC Marion C. Manager of Volunteers Used the software for: ### "Can't get much better. Absolutely fantastic!" March 7, 2014 5.0 Pros: Since it is based on numbers it is pretty much affordable for anyone. Despite the fact that it is designed mainly for ongoing volunteer programs rather than for special events it is still an incredible time saving tool. It will save me days of mind numbing repetitive data entries once I start scheduling for our festivals. Despite being extremely comprehensive and customizable, it is at the same time very easy to teach yourself due to the zillions of help topics. But while you are doing the initial set-up and learn about all the features you may not have the time or desire to research single issues. So you email the help desk and within minutes you receive your response. It is almost like they were sitting in your office beside you. Fantastic customer service! Cons: Not so much cons than suggestions. Will it be possible to print out the online submitted application form? Make the daily schedule form even more customizable (column width etc.) I am still new in this but so far I haven't seen anything negative. Overall: A fantastic and very satisfying experience and I look forward working with this program. You may want to look in developing something similar for companies with employees in shift work. Review Source SH Susan H. Visitor Services Manager & Volunteer Coordinator Used the software for: ### "Love Volgisitics!" May 25, 2012 5.0 Buy it! It's very reasonable. I did pay the $500 for them to initially upload my records and I think that was worth it. Pros Volunteers love it and so do I. It has cut down so much on the paperwork that I had to do to schedule and track hours for 300 volunteers. The volunteers love the self scheduling and recording hours at home. It's an amazing program and extremely reasonable. It has cut way more labor cost than we are paying for the program. I no longer have to have an hourly person help me 2 days a week--it's down to about an hour a week! The support is amazing--just email a question and within a few minutes the answer comes back. The tutorials are clear and helpful. Cons a few little things -- i've sent suggestions and they say they will tell the programmers of the problems so hopefully they will be fixed at some point. I would really like to see Volgistics develop a companion staff module so I could keep all the people I schedule on one program. Review Source TC Tamra C. Volunteer Database Coordinator Used the software for: ### "Has a lot of potential, once you figure out how to get what you are looking for!" March 19, 2015 3.0 Volgistics does offer a lot of functionality, however it's not very user friendly. If you don't have the brain and the time to get to know the program and all of its ins and outs, then it's probably not the program for you. Their support is only via email and they do answer very quickly, but it's impossible to talk to someone on the phone, unless you want to pay a very high price. Usually my responses are met with "I'm sorry but" or "unfortunately" because some of the basic things you'd like to be able to monitor and report on are not possible. Like tracking people who don't show up for their shifts. You CAN do it, but it's not easy. All in all, it's not a horrible program, but they don't update it very often and when they do, they are not good about telling you they've updated something. And because you have to pay per volunteer, for a large organization that utilizes a lot of people, it's practically fiscally impossible to keep a running history of your volunteer program. That is the main fault we have with the program. We have to keep two separate databases, or we'd be paying way too much to store the historical data we need. Review Source MR Megan R. Youth Services Librarian Libraries Used the software for: Less than 6 months ### "Full Of Features, But Heavy On The Backend" April 6, 2021 4.0 In hindsight, we should have gone with a simpler program as we are a smaller organization and do not have dedicated staff to manage volunteers. However, for companies and organizations that are large and do have dedicated staff, this is an excellent volunteer management option! Pros This software is great for companies or organizations that have to manage a large number of volunteers. You can track and keep statistics on a wide variety of things. Also, the customer service is on-point and responds to questions very quickly! Cons This software can prove very difficult to set up, especially if you do not need to track nearly everything that is possible in the platform. It can seem daunting and overwhelming. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.