# Page 3 | Volgistics Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Volgistics the right Nonprofit solution for you? Explore 94 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/80509/Volgistics-Volunteer-Management/reviews --- Volgistics 4.6 (94) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Volgistics ## Showing most helpful reviews Showing 51-75 of 94 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Janet M. Director of Volunteer/Intern Services Used the software for: 1-2 years ### "Love, love, love Volgistics" July 27, 2016 5.0 Volgistics is fantastic for organizing my volunteer department. The scheduling feature alone is worth the price. Volunteers can actually schedule themselves so that I don't have to manage it. Configuring was easy, using it is pretty intuitive, and the email customer support is fabulous. No 800 number to call but I find they respond very quickly to emails. Pros The scheduling and timekeeping features. It's easy for volunteers to access the system. They have very little trouble except for the usual forgetting their passwords. But they can reset them. The only problems I have are with the older volunteers who just can't seem to grasp computers. Cons The reporting feature could use work. Since I don't understand the configuration of the database it is sometimes difficult to figure out which report I need to run. It has taken a lot of my time and sometimes the numbers don't make sense. They need to work on this feature. Review Source JI Janet I. Safety Officerr/Volunteer Mgmt Hospital & Health Care Used the software for: 2+ years ### "Volunteer Tracking and Trending" November 23, 2020 5.0 Great support team. Easy to work, and if you ever doubt your choice, there is a support team available at your finger tips. Pros Features and ease of use. It gives us everything we need to track our volunteers Cons None! Volgistics was a PERFECT fit for what we were looking for. Our hospital is part of a system, and other hospitals within our system are utilizing the same program! Reason for choosing Volgistics We went through the demo, liked what we saw. Review Source Response from Volgistics November 24, 2020 Thank you for the review Janet! We're glad that Volgistics is working for you. EF Emily F. Volunteer Manager Used the software for: ### "Volunteer Management LIFESAVER" September 5, 2012 5.0 I will be honest, when I first used Volgistics I transferred from managing volunteers through Excel spreadsheets, so it FAR exceeded my expectations. I recently started at my current job and they use a different program and to be nice, it isn't cutting it for me. I had all I could do to patiently wait approval to acquire Volgistics. It is incredibly cost-efficient for the amount of features it offers. I would advise anyone in the volunteer management field to purchase Volgistics as your management system. They've thought of it all and more. Volgistics is the perfect volunteer management system and I would highly recommend it to any organization. Pros I would highly recommend Volgistics to anyone needing to manage volunteers. The features seem endless and provide dynamic options to manage volunteers and create reports. It is extremely user-friendly and the basics are fairly intuitive. The online resource in the Help Section are BEYOND comprehensive and if that doesn't answer your questions the direct customer service is quick, efficient and they don't make you feel incompetent for asking a question. The videos are a huge help and the implementation of webinars is a great new resource that helps instruct and also shows new ways to use Volgistics. Cons There were a few places where their chosen terminology didn't seem totally intuitive and I had some slight trouble figuring out where I needed to be to do something, but as mentioned above the Help materials really negate any issues you may have using the product, short of needing a few extra moments to get help. Review Source GA Georgia A. Volunteer Director Non-Profit Organization Management Used the software for: 2+ years ### "Volgistics is a Winner!" June 24, 2020 5.0 Oustanding Pros I have been super-satisfied with Volgistics - it covers all the bases and is extremely user friendly and the support staff is the best bar none. It's really intuitive and very clearly laid out. Cons There is nothing not to like about this system. Reason for choosing Volgistics Functionality, ease of use, excellent support - easy to teach others - a really well thought out program Review Source AA Annette A. Volunteer Coordinator Used the software for: ### "Surpassing expectations" February 12, 2016 5.0 As the Volunteer Coordinator, I have been using Volgistics in our library district for a little over a year, and have nothing but positive things to say about it. The system is user friendly and was easy to customize for our needs. Rarely do I need to submit a Help ticket. When I do, it's almost always because I failed to thoroughly check the Help Topics provided. Regardless of this, the customer service we receive is friendly, fast and thorough. In response to these requests there is usually a personalized email that contains an explanation of the problem with a summary of the solution, as well as a link to the already existing Help Topic that I failed to look for. These people have thought of every possible question and problem that could arise and have covered these in their Help Topics which provide step-by-step direction on how to resolve the issue. I was most impressed yesterday when we were experiencing an issue with a volunteer not receiving emails sent through Volgistics. It turned out that the issue arose as a result of the filtering through their own email service. Volgistics really blew me away with their service. As usual, they emailed an explanation and a link to the Help Topic that I again failed to look for. Most amazing was that the Help Topic included step-by-step directions on how to rectify the issue with each of the major email services. I was able to give those directions to the volunteer rather than just tell them that the problem is on their end leaving them to spend valuable time searching the internet for a solution. I could go on and on about how great Volgistics is. If you're considering it, I highly recommend you take advantage of the free trial period and watch the video tutorials. I don't know how I managed without it in the past. Review Source AS Alison S. Director of Community Programs Non-Profit Organization Management Used the software for: 2+ years ### "Great for Volunteer Management" July 23, 2019 4.0 I have not interacted with Volgistics Volunteer Management. The billing is automated monthly, and easy to manage. Pros I really enjoy the ease of this software to manage my volunteers schedules. I can assign them to various roles once they have completed training and then they are able log-in and sign themselves up for their desired shifts. It makes my job a lot easier that they can schedule themselves. Cons The software doesn't allow for much customization, and on the administrator end there is a bit of a learning curve to understand the terminology, and how to set everything up. Review Source FS Felix S. Volunteer Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Excellent Customer Service" June 17, 2022 4.0 Pros Schedules are easy to see and set up. Tagging has been extremely helpful in organization. Cons I wish there was a back button. It would really help for when I'm assigning volunteers to specific assignments. Review Source CS Clarence S. Operations Manager Market Research Used the software for: 2+ years ### "simply the best!!!!" March 22, 2022 5.0 Pros I use Volgistics almost every day, its one of the best volunteer management system by far, I used to use other management systems which I found no joy, however this is a easy to use tool in getting voltmeters self scheduling this saves time and effort, you can also customer your program to the stuff you use instead of paying for unused service which I personally think its quiet great, a big thumbs up from me. Cons the mobile site part is very slow which needs some work i assume because of the size and the loading on our mobile maybe that could the reason. Review Source NO Nikki O. Manager of Volunteers Non-Profit Organization Management Used the software for: Less than 6 months ### "Best software and customer service ever" February 14, 2023 5.0 I realized before having volgistics I was doing far too much work. Volgistics does it for me. Pros This is the easiest to use software i've ever had. The support is top notch. I email with 3-6 questions per week and they always get back to me immediately and with step-by-step instructions. Always so nice and helpful. Worth every penny. Cons I have nothing- everything is amazing. I can't think of anything I like least. Review Source DB Daisy B. Development Executive Non-Profit Organization Management Used the software for: 1-2 years ### "Pretty user friendly and does not take long to learn." May 7, 2018 4.0 I have no learned how to use a system that helps manage volunteers. Pros One thing I like about this software is being ale to set up volunteer opportunities where volunteers can sign up themselves. Another great thing about this software is that each volunteer has access to his or her own volunteer schedule and can edit their schedule as needed. Cons The least favorite this about this software is the inability to see all available volunteer opportunities at one time as a user. Through the admin side I could see everything at once but as a user I have to click on every single day in the calendar to see what volunteer opportunities are available. Review Source SW Steven W. Analyst Used the software for: ### "Volgistics customer support" June 3, 2014 5.0 Volgistics is a company that provides software for managing groups of volunteers. It is a hosted application, which means that the data on volunteers is kept on Volgistics servers and is accessed by web browser. Fees are paid based on the number of volunteer records. We use them for managing two relatively small sets of volunteers (500 or so). A most amazing thing about their customer service is that if you have a question, you CAN'T call them and speak to anyone. BUT, you never have to. Their documentation is a collection of numbered articles, available on their web site, covering just about everything you could possibly want to do or know. It is complete, detailed, thorough, understandable, almost beyond description. If you have a support question, you make it by email, and what you usually get back, very promptly, is an answer that usually is a reference to one of their articles. If the article does not completely answer the question in a completely understandable way, you can ask a follow-up question and get a prompt clarification. But you don't often have to. Their documentation is so complete that for all one can tell their support staff is some guy with a laptop in a hammock by a beach somewhere, sending out documentation links in response to support questions. The documentation is so good, that's just about all it takes to do support. Anyone who ever has beaten his head on some computer program trying to figure out how to make it work will love Volgistics. Review Source CC Camellia C. Volunteer Coordinator Non-Profit Organization Management Used the software for: ### "Volgistics is great for some companies, but not all. " June 7, 2017 3.0 We enjoyed the general benefits of using a volunteer management system for our office and volunteers, but there was not much to the system. Pros We enjoyed the general usage of a volunteer management system and the basic functions it allowed our office to utilize. Cons Volgistics just can't compete with CERVIS and Volunteer Hub in features and functionality! Volgistics needs some serious upgrades to compete with today's top volunteer management systems. Review Source Response from Volgistics July 6, 2017 Thank you for the review Camellia. Volgistics is a powerful tool and we understand it can take some time to learn the ins and outs. Many features need to be turned on in Setup before you'll see them, so it's possible you might have missed what you were looking for. If you decide to sign up for another trial, please don¿t hesitate to write to us if you have any questions regarding features or the best way to set something up. VR Verified Reviewer Director of Development and Advancement Education Management Used the software for: 6-12 months ### "Perfect for small staffs" June 26, 2018 5.0 Pros Our volunteer managements system was very taxing on a small staff of two people with many other responsibilities. This program was huge in allowing volunteers to organize and communicate with us while being minimally taxing on our busy office. Cons It's definitely better suited for a larger organization, but we've found ways in which to make it work for us. Review Source VM Valerie M. Volunteer Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Volgistics" February 8, 2019 4.0 The customer support has been wonderful! They respond very quickly and are very thorough. They provide steps on what I need to do as well! I probably could find some of these answers in help, but I tend to rely on customer support because they provide information so quickly and it is easy to understand so that I can take the information and apply it to what I need to do! Pros Just about everything you need to do with volunteers is within this software program. Cons Wording and navigation is not very intuitive initially. A little bit more of a learning curve than a lot of other data base systems I've used. Review Source JS Jen S. Volunteer Services Coordinator Used the software for: ### "Volgistics is a LIFESAVER!" June 21, 2013 4.0 I HIGHLY recommend this program for all volunteer programs. Pros After 6 months of reviewing volunteer management software, we made the leap and choice Volgistics. It have been the equivalant of adding a part time employee! The time I save entering volunteer applications and hours donated has allowed me to focus on the "bigger picture" growth of our food bank's volunteer program. Our volunteer program has grown 86% in the past 3 years and Volgistics has grown right along with us. The online tutorials and customer service has been amazing. Typically I can find an answer through their great help web pages but if not I can send my question via email and the response time is amazing, usually within a few mintues. We use VICNET and VICTOUCH and our volunteers consistenly commit on how easy it is to schedule and view hours. I HIGHLY recommend this program for all volunteer programs. Cons I have no cons to this program because it really handles everything we need and offers several aspects of the program that we haven't tapped into yet. Review Source MM Maureen M. Volunteer adminstrator Used the software for: 1-2 years ### "Throughout our implementation and now support and maintenance Volgistics has been wonderful!" June 9, 2018 5.0 Pros The Volgistics team has always been responsive, friendly and knowledgeable. The software is easy to us and the help areas explain 90% of what we need to do. Cons I really can't think of a "like least" for this software. For a package software that we use to fit our needs there really aren't too many constraints. Review Source KY Karen Y. Director, Volunteer Services, Mission Integration Used the software for: ### "Best Software Purchase Ever Made" July 19, 2011 5.0 Recommend highly. Pros I evaluated various Volunteer database management products several years ago before doing the free trial with Volgistics. Once I trialed it, I knew I found what I needed. The software is easy to learn - not only for myself and my staff but for the Volunteers that put hours in and input Volunteer information. There are many options that come with the software but also room for customizing so that it can meet whatever specific needs your organization has. The "Help" feature is extensive and in 3 years, I think I have only had to send them a question a few times. It is a hassle free software product - they back it up, they maintain it, they update it. I think the cost is more than reasonable and well worth it for having such an easy software to work with. I really cannot say enough good things about it. I have recommended Volgistics to the other hospitals in our corporation and anticipate them switching to Volgistics soon. Cons None that I have encountered. Review Source SA Susan A. Supervisor Veterinary Used the software for: Less than 6 months ### "Customer Service / Techncial Help is second to none!" November 10, 2020 5.0 Customer support and technical help is outstanding. Their are many videos and tutorials but if you still need help, they answer your questions very quickly and thoroughly. Pros This is very powerful software with SO MANY features and options - many more than I could possibly use, but they are there if you do have a need and I keep discovering more and more useful features. Cons Initial set-up can be a little overwhelming and intimidating, but only because there are so many features and options. Reason for choosing Volgistics Came highly recommended by another organization, and after trying it for the 30 day free trial, I was sold. Review Source EC Elizabeth C. Volunteer Coordinator Government Administration Used the software for: 6-12 months ### "Past its use by date" October 9, 2018 1.0 It was incredibility frustrating. Everyone was helpful but the system is so antiquated it felt like 1985, Pros The price was great for the number of volunteers. Cons There is no online support and it is not user friendly. We were told we could have two facilities on the same account but that was not good advice. Yes, it's possible but it requires a momentous amount of work. You can only include one logo. When I inquired they said if I could code html an additional separate photo could be added. Volgisitcs may have been state of the art when first introduced years ago but instead of keeping it up to date it has been kept on life support with tape and twine--electronically speaking. You have to plow through tons of videos and links to do simple actions. It is not adaptable for special event signups seeking new volunteers. Review Source CC Candice C. Volunteer Services Administrator Used the software for: ### "Volgistics is a complete answer for our volunteer management" July 30, 2012 5.0 This system has allowed us to combine two full time paid positions into one. We have better communication with our volunteers. Recruitment is so much easier and effective. The system has grown with our organization and has ways to fits most of our needs. It has transformed our volunteer services and we constantly hear how much our volunteers love it! Pros \-Web-based, can access database from home. -Great features: online scheduling for volunteers, touch screen sign in, auditing, reporting, reminders, emailing sets of volunteers for recruitment. -support is consistently efficient -Billing is according to how much you use -easy to learn and implement -love the online applications with schedule feature Cons \-help menu is sometimes overly simplistic -no direct phone number to a help desk -no training available other than the help menu Review Source SS Shanda S. Volunteer manager Used the software for: ### "Almost too Robust" March 2, 2012 3.0 For your long term volunteer management programs, this is a robust tool for a great price. For a one-time event, this is not the best choice. Pros Price is great! If I were running a long term volunteer program, this would be my dream site. Very quick customer support, lots of ability to manipulate records and data, etc. You could spend hours on the video instruction and help topics. Cons It is very tough to quickly get up to speed with this product. For a one time special event, I want to set up a volunteer application, set up volunteer opportunities, and connect the two. I've invested MANY hours trying to get this simple action completed. I have used other tools and have worked with a programmer to develop a tool for a special event (not competition - not on the market) so am pretty savvy about optional resources. I do not find this to be intuitive. I think it will be great once I understand it, but it's frustrating just trying to pick it up and go. Review Source JK Joanna K. Director of PR/Marketing Non-Profit Organization Management Used the software for: 1-2 years ### "Overall good quality, but needs improvement." September 15, 2017 4.0 Ability to track our volunteers! Pros Easy to email and track all volunteer hours and store volunteer data for reporting purposes. Customer service is great at responding to questions, though it sometimes takes a little time for a response. Cons Sometimes it is difficult to navigate, but you just have to get used to it. Also continually have to upgrade or delete archived volunteers with set limits on how many volunteers you can have entered. Review Source Response from Volgistics September 18, 2017 Thank you for the review, Joanna! Regarding the timing for support, we want to let you know that we try to respond as quickly as possible. Our average response time typically hovers between 5 and 10 minutes during our support hours, and we strive to keep that number low. But, our responses aren't always sent by email automatically, so it sounds like some of them may have slipped by you. You can find any past inquiries and our responses in your account by going to Mailbox | Help E-mail. If there is anything else we can do for you, please feel free to send an inquiry (https://www.volgistics.com/support.htm). The Volgistics Team BH Bud H. Docent Vollunteer Used the software for: ### "New User" June 5, 2015 5.0 Made a matrix and evaluated five other vendors of volunteer management systems. Volgistics came out on top for our needs. Tested their response to help emails and they were exceptional in response time and content. Excellent help system in the application with videos and written content. This is not an easy system to setup initially, it has many options and fields to populate. But the explanations of various options are well written. Lots of features and printable reports. I'm very satisfied with the choice so far. I'm a volunteer helping our Volunteer Manager who has limited experience using on line systems, she is very impressed with the application and is looking forward to using it. We have many senior volunteers some who refused to use a computer, this will probably be my major implementation challenge:) Got VicTouch up and running and gathered the volunteers together who most objected to using a computer to sign in and out. They positively loved it. One comment, "This is easier than pumping gas with a credit card". That's quiet a testament to VicTouch being user friendly. Just keep in mind setup is challenging but worth the effort. Review Source JM Jason M. volunteer Coordinator Civic & Social Organization Used the software for: 6-12 months ### "Probably the most cost effective volunteer management software for the features." October 27, 2022 3.0 In one word Frustrating. Pros It was much less cost than the other options available. Cons Customer service was terrible, there was no phone number and it took days to get an email reply. Reason for choosing Volgistics When I started my role we were using Volgistics, but it did not have the features we needed to grow our volunteer program. I think it would be a great solution for smaller organizations with a limited budget. Review Source KH Kerrilee H. Education & Living Collections Supervisor Used the software for: ### "Flexible, Powerful Software; Great Customer Service" June 23, 2013 5.0 Thank you, Volgistics team, for this amazing tool. It has helped transform our volunteer program in just a few short months from a ragtag bunch of teenagers that showed up whenever and for however long they felt like it, to a team that accomplishes project after project, and asks for more. I find myself wishing only that you made calendar/scheduling software for our staff, too, because I'm pretty sure it would beat the pants off our current system. As it is, we'll just continue being 100% pleased with Volgistics for our volunteers! Pros easy to learn comprehensive features to meet your needs powerful reporting & metrics customized user experience: use the features that are helpful to you, while unused features are unobtrusive quick and helpful feedback from customer service Cons None, really, that we've experienced. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.