MacPractice 20/20 Ratings

Overall
3.5/5
Ease of Use
4/5
Customer Service
3.5/5

About MacPractice 20/20

MacPractice 20/20 is a best-of-class Mac software application, creating a new choice of practice management and clinical software for all eye doctors, and a Mac OS X migration path for MediMac users. Learn more about MacPractice 20/20

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Showing 8 of 8 reviews

Showing Most Helpful

Showing 8 of 8 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Dana P.
Events Coordinator
Medical Practice, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Likelihood to Recommend
8/10
Source: SoftwareAdvice
July 26, 2017

“MacPractice Review”

ProsI really love how easy it is. Finding patient information is well organized and well placed. The software that my company switched over to is much more difficult to navigate.
ConsWe had a lot of server issues, some on our end and some MacPractice's side. We also had a lot of issues with information deleting after it was saved. One of the issues would put the default address country as Morocco and then would delete any updated information we would try to include.
Source: SoftwareAdvice
July 26, 2017
Kate R.
COO
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
6/10
Source: SoftwareAdvice
July 20, 2017

“Server Based Solution that needs improvement”

OverallGreat team but they didn't improve their software fast enough for us.
ProsGreat price point. Accessible interface. Built for Mac. Their support and billing team are awesome!
ConsNot cloud-based and not moving that way. Very limited integrations. Lots of software problems and color wheels and slowdowns as our database size increased
Source: SoftwareAdvice
July 20, 2017
David D.
Patient Services
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
5/5
Features
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: SoftwareAdvice
August 8, 2017

“Macpractice is good”

ProsMacPractice is a great, and easy to use software. It keep things neat and organized, and makes keeping track very easy!
ConsMacpractice doesnt have anything related to the cloud(store info). It doesnt integrate well with other programs or apps. Which is a bummer.
Reviewer Source 
Source: SoftwareAdvice
August 8, 2017
Jamie T.
Patient Services
Financial Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: SoftwareAdvice
August 31, 2017

“This program was awesome.”

ProsIt is very easy to use and to navigate through. The tech support was always prompt and helpful as well.
ConsThe program would crash quite frequently while using it. It would give technical errors a lot through the use of the program.
Reviewer Source 
Source: SoftwareAdvice
August 31, 2017
Erika O.
Patient Services
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
August 8, 2017

“Good product ”

ProsThis product is good. There are times when it freezes but other than that it is easy to use and functional.
ConsAs mentioned previously it can freeze at times giving you the spinning wheel of death as we call it.
Reviewer Source 
Source: SoftwareAdvice
August 8, 2017
Jeanine R.
Physician Liaison
Medical Practice, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Likelihood to Recommend
7/10
Source: SoftwareAdvice
July 11, 2017

“It could be so great....”

ProsI love how you can create a template for EVERYTHING. They make looking at the schedule very simple and easy.
ConsThe MacPractice server would constantly be running slow and bog down our work. Many times the patient charts wouldn't save and you would have to input the data again.
Source: SoftwareAdvice
July 11, 2017
Vanessa G.
Patient Service
Medical Practice, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: SoftwareAdvice
August 24, 2017

“Easy to use ”

ProsProduct is easy to use and easy to learn. Great scheduling templates. And easy to read the schedule.
ConsProgram crashes very frequently. Unable to access MacPractice unless you were nearby the server or connecting to it.
Reviewer Source 
Source: SoftwareAdvice
August 24, 2017
Michelle C.
optometrist
Medical Practice, Self-employed
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Source: Capterra
January 11, 2017

“stay away. Mac Practice is awful!!!”

OverallThis program was obviously written by someone who has never seen what an optometrist has to do. I have to retype in someones prescription 3 times! CL trials do not carry over and the Rx written in one year doesn't carry over to the worn Rx for the next. Everything has to be typed over and over and over and over. Plus it crashes all of the time. And each computer manages to crash in a different place
ProsSome of the reports are good
ConsThe EMR is horrible and makes everything way harder than it needs to be. Billing and coding is very difficult and requires way more steps than it should.
Recommendations to other buyersAgain just stay away. Go with something else. I've used a few different softwares at this point and this is by far the least functional, even when the system isn't crashing all the time.
Source: Capterra
January 11, 2017