# MacPractice 20/20 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MacPractice 20/20 the right Optometry solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/80536/MacPractice-20-20/reviews --- MacPractice 20/20 3.7 (9) [View alternatives](https://www.capterra.com/p/80536/MacPractice-20-20/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MacPractice 20/20 Ease of use 3.9 Customer Service 3.4 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Dentist Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great software for Dental practices" March 16, 2026 5.0 I teach at the dental school. It is much quicker than Axium, has more features than Softdent. Easier interface than any of the Dentrix softwares. Definitely better than Eaglesoft. We have been using the software since it broke off from MacDental about 20 years ago. My staff has looked at other software vendors but always have come back to say that MacPractice is what they want to keep using. Pros It is one of the most intuitive EDRs out there. Easy to train staff and our temp hygienists. Reports are great. Billing is easy. It is very quick compared to the cloud based EDRs. Cons Their eprescribing module is not the best. We use a separate eprescribing moudule. We used to be transferred directly to a software tech if we had an issue. Now we need to leave a message and get a call back. They usually respond within an hour, but not like the "old days." Review Source EO Erika O. Patient Services Medical Practice Used the software for: 2+ years ### "Good product " August 8, 2017 5.0 Pros This product is good. There are times when it freezes but other than that it is easy to use and functional. Cons As mentioned previously it can freeze at times giving you the spinning wheel of death as we call it. Review Source KR Kate R. COO Medical Practice Used the software for: 2+ years ### "Server Based Solution that needs improvement" July 20, 2017 3.0 Great team but they didn't improve their software fast enough for us. Pros Great price point. Accessible interface. Built for Mac. Their support and billing team are awesome! Cons Not cloud-based and not moving that way. Very limited integrations. Lots of software problems and color wheels and slowdowns as our database size increased Review Source DP Dana P. Events Coordinator Medical Practice Used the software for: 1-2 years ### "MacPractice Review" July 26, 2017 4.0 Pros I really love how easy it is. Finding patient information is well organized and well placed. The software that my company switched over to is much more difficult to navigate. Cons We had a lot of server issues, some on our end and some MacPractice's side. We also had a lot of issues with information deleting after it was saved. One of the issues would put the default address country as Morocco and then would delete any updated information we would try to include. Review Source JT Jamie T. Patient Services Financial Services Used the software for: 2+ years ### "This program was awesome." August 31, 2017 4.0 Pros It is very easy to use and to navigate through. The tech support was always prompt and helpful as well. Cons The program would crash quite frequently while using it. It would give technical errors a lot through the use of the program. Review Source MC Michelle C. optometrist Medical Practice Used the software for: 2+ years ### "stay away. Mac Practice is awful!!!" January 12, 2017 1.0 This program was obviously written by someone who has never seen what an optometrist has to do. I have to retype in someones prescription 3 times! CL trials do not carry over and the Rx written in one year doesn't carry over to the worn Rx for the next. Everything has to be typed over and over and over and over. Plus it crashes all of the time. And each computer manages to crash in a different place Pros Some of the reports are good Cons The EMR is horrible and makes everything way harder than it needs to be. Billing and coding is very difficult and requires way more steps than it should. Review Source DD David D. Patient Services Medical Practice Used the software for: 2+ years ### "Macpractice is good" August 8, 2017 3.0 Pros MacPractice is a great, and easy to use software. It keep things neat and organized, and makes keeping track very easy! Cons Macpractice doesnt have anything related to the cloud(store info). It doesnt integrate well with other programs or apps. Which is a bummer. Review Source JR Jeanine R. Physician Liaison Medical Practice Used the software for: 1-2 years ### "It could be so great...." July 11, 2017 4.0 Pros I love how you can create a template for EVERYTHING. They make looking at the schedule very simple and easy. Cons The MacPractice server would constantly be running slow and bog down our work. Many times the patient charts wouldn't save and you would have to input the data again. Review Source VG Vanessa G. Patient Service Medical Practice Used the software for: 1-2 years ### "Easy to use " August 24, 2017 4.0 Pros Product is easy to use and easy to learn. Great scheduling templates. And easy to read the schedule. Cons Program crashes very frequently. Unable to access MacPractice unless you were nearby the server or connecting to it. Review Source Similar Products Featured ## Related categories [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.