Who Uses This Software?

OfficeMate, the industrys most widely used on-premises practice management solution for optometrists and ophthalmologists, automates everyday tasks to save you time and money.


Average Ratings

18 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Eyefinity
  • www.eyefinity.com/

About OfficeMate

OfficeMate, the industrys most widely used on-premises practice management solution, automates everyday tasks to save you time and money. Its ideal for practices with limited internet access, and offices requiring expanded flexibility with their practice management software.


OfficeMate Features

  • Appointment Management
  • Insurance Management
  • Inventory Management
  • Patient Records
  • Recall Tracking

OfficeMate Reviews Recently Reviewed!


Occasionally frustrating, but overall a decent experience.

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's partnered with VSP, so a lot of the info you need to see patients and make claims is already there for you. The UI is OK too.

Cons: Buggy, crashes often, uses a lot of RAM. Needs to be updated constantly. Database size can get kind of hard to manage.

Overall: We can schedule patients and claim jobs easier.

For an all in one program it really does come through for what you need...mostly.

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the fact that the software is all in one. You can do multiple things here...it reminds me of how quickbooks works. I wouldn't be surprised if quickbooks is somehow integrated here. The ease of use really works for me and is very simple to understand.

Cons: What I do not like is the reports. I cannot get what I need. The upgraded version is a little better. Besides this little set back the program is great.

Capterra-loader

User friendly patient management system that meets all your basic needs and then some.

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great Customer Service (with Maintenance Agreement)
Easy to Navigate
Great Database for tutorials and training
Paired with ExamWriter, it makes billing and coding fool proof

Cons: After each new update there are lots of bugs that need to be worked out, these bugs take quite some time to get sorted.
Updates have to be done manually on each workstation
Expensive if you want to use their cloud service, otherwise you're stuck with keeping a server on site

Simple system to adhere with a growing practice

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Awesome program for the price. Keeps up with the high demand of our growing practice. Highly recommend to any practice looking for a simple, but effective solution.

Pros: Easy to learn, teach and use. Simple point and click features. Accurate data. Unparalleled customer support.

Cons: Setting up took a little time, but well worth it. Customer service was there every step of the way.

I personally loved using OfficeMate at my previous practice.

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use with this particular software was amazing. I enjoyed the fact that it would talk to certain insurance companies for insurance claims and the ordering of glasses.

Cons: I feel that this program could talk to more insurance companies to be able to make the eaves of ordering glasses more simplified.

Great Product

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: This product allows our office to see patient demographic and exam information all in one place without having to log in to multiple programs when speaking to a patient.

Cons: When there are issues that need extra help the 1st tier customer service doesn't generally know anymore than I do how to fix it and I have to wait for them to expedite it up to 2nd tier in order to get an answer. Issues happen rarely but when they do it has to go to the 2nd tier every time.

While working with OfficeMate, I had a great experience. Everything was easily accessible.

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The layout of the demographic page for the page had all options there. I was able to look up glasses, balances, and insurances all in one screen.

Cons: The only con I ever had with the program was the complexity to find certain items. I had to click on several tabs to get to certain items in the program.

Most dishonest company I've ever dealt with!

Feb 05, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: few things to say excite its expensive and tech support is trash. I like the calendar function. That all

Cons: I've use office mate for 8 years and been a very loyal customer. I wanted to host a office mate in the cloud. I am very disappointed in their dishonesty. I originally asked for the ability to keep my officemate and exam writer and to be able to go in the cloud. Their staff member did not inform me that a server hosting option existed and just offered me your new program. I feel cheated out for a poor training and was mislead. The poor mismanaged and incomplete training was not worth. I was told if I paid the training it was at no risk, because I would receive an Amazon card in return. I felt I had nothing to lose. I guess I was wrong. I hope you reconsider.

Easy to use, smooth functionality, updates and customer services could be better

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Comments: Overall it's a very good Optometric EHR. Our office has been using it for 5+ years and have been happy for the most part.

Pros: It's very easy to navigate through the medical charts and product orders in OfficeMate. It functions very efficiently and allows me to chart quickly and accurately while still interacting with patients.

Cons: Updates don't happen automatically. They have to be done manually and there are quite a few throughout the year. Their customer service is great for easier issues, but some tougher to solve issues require knowledge of the system that many of their representatives struggle with. This is also not a cloud based system, so you must keep a server on site.

LOVE IT!

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything, it works together seamlessly to bring our office together so we are not chasing after each other for diagnosis' and prescription information.

Cons: Customer Service department could use some Chick-fil-a training for sure. They do not always have an answer and are quick to pass the buck.

Great program if you don't mind working around their fixes.

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: This software connects the front and the clinic so that information is easily shared by everyone in the office

Cons: Seems to be very glitchy. The fixes sometimes cause issues in other parts of the programming and the customer support you reach usually knows less about how to fix it than I do and I have to be called back later so that they can escalate it and move it up to 2nd tier help.

Overall I feel like the OfficeMate product is a pretty good product.

Dec 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that it is super easy to enter in new patients and pull up information about their recent visits. Also having the ability to link family members to each other makes it super easy when making appointments for multiple people in a family.

Cons: The constant updates and little glitches that the updates are supposed to fix seem never ending. Most are simple little things that do not deter you from being able to complete your job and do it well, but can sometimes be an annoyance.

Overall: It helps us to run our office on a daily basis.

One of the most complex software ever.

Nov 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The only good thing about this software is Customer support is excellent. They have a great team of caring individuals who know the product is bad.

Cons: Options selected in one screen do not translate across the software but need to be re-selected. Data that relates to an entry in the software does not fill in for all areas of the software for that entry where it is required but you need to re-type it in to all areas to be effective. Reporting has a toggle built in to correct known reporting errors instead of fixing the errors this includes errors associated with financial transactions. They build in "work-arounds" for known financial transaction errors instead of fixing the error. The software does not have a simple build reporting to pull from any part of the database but has multiple options canned in that you don't need while others you need are missing. Instead of being able to create a custom report from any part of the database you have to play around with the canned report options that might be limited to data you're not looking for.

Overall: n/a

Nightmare: Software is full of bugs

Jul 09, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Cost: The software is fairly inexpensive. Other than that, there is little that I can say about this software that would be considered a "Pro" for this software over others on the market.

Cons: Moving from screen to screen to enter data is very cumbersome. The software is very "buggy". Press "ENTER" after entering data and it's not uncommon for the software to go into a loop or to come up with an error message and then you lose the data you just put in.

Customer support is not good, but getting better than it was. The biggest problem is that nothing is ever their fault. You weren't doing something right or your computers aren't up to date. In our case, we replaced our computers so that they well exceeded minimum specifications, and bugs were still present.

Optometry is a second career for me. I was a computer programmer before going to Optometry school. So trust me when I say their issues aren't user-related. The software was NOT designed for Optometry from the ground up. It was a software system designed for medical doctors and then modified to "work" for Optometry. So the people at Eyefinity often don't know what to do to make the software work, because they didn't write the initial programs.

AVOID THIS PRODUCT AT ALL COSTS.

Overall: Well, it does function, although poorly. It is certified. Aside from that, it is a source of frustration.

A system that has been around for a long time. Easy to use and fields are common sense placement.

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple layout. The system is designed for ease of use and does not take much training to have someone new step up and use it. Processing orders or patient information is seamless. The ability to glance at previous work is a benefit.

Cons: inability to fix inventory issues. There is nothing from office mate that can correct an input error. Something that should be as easy as a line of code and should be a known bug can not still be a flaw after many years. unfortunately, it is.

Overall: Able to perform all the daily functions of the optical with exception of inventory maintenance. If that ever gets corrected, it will be an unsurpassed program for offices.

Over all happy.

Dec 12, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Over all i'm happy with Officemate. Although our office does not use it to its full potential and feel like what we do use could be stream lined a little bit.

Pros: Customer Support is awesome! Hold times can get a little long but over all very helpful.

Cons: Having to click on 3 different screens to get a full picture on patient orders.

Fairness is great of being brief is better

Jul 15, 2016
4/5
Overall
4.5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The detail and thoroughness. You can be very specific. But you often have to enter the information twice.

Cons: A lot of clicking in the electronic record portion and redundancy entering information

Recommendations to other buyers: Reduce the redundancy. For instance if the doctor selects an exam time in exam writer then it should transfer over to OfficeMate. In examwriter having to enter information twice should be removed. Minimize some of the clicking in selecting boxes would be good especially for normalcy.

Can I get my money back?

Oct 14, 2015
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: Pros - works OK for scheduling, billing, and the like.
Cons - you better not have a problem - Customer service is rude, and many times will not get back with you unless you send an e-mail. Phone access is only when they call you.
Updating to ICD-10 has been nothing but a pain ! I think they could have gone about this whole process better. The staff constantly complains about this system - of course they use it mare than I do........