Eyefinity

OfficeMate

2.5 / 5 6 reviews

Who Uses This Software?

OfficeMate, the industrys most widely used on-premises practice management solution for optometrists and ophthalmologists, automates everyday tasks to save you time and money.


Average Ratings

6 Reviews
  • 2.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Eyefinity
  • www.eyefinity.com/

About OfficeMate

OfficeMate, the industrys most widely used on-premises practice management solution, automates everyday tasks to save you time and money. Its ideal for practices with limited internet access, and offices requiring expanded flexibility with their practice management software.


OfficeMate Features

  • Appointment Management
  • Insurance Management
  • Inventory Management
  • Patient Records
  • Recall Tracking

OfficeMate Reviews Recently Reviewed!

One of the most complex software ever.

Nov 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: The only good thing about this software is Customer support is excellent. They have a great team of caring individuals who know the product is bad.

Cons: Options selected in one screen do not translate across the software but need to be re-selected. Data that relates to an entry in the software does not fill in for all areas of the software for that entry where it is required but you need to re-type it in to all areas to be effective. Reporting has a toggle built in to correct known reporting errors instead of fixing the errors this includes errors associated with financial transactions. They build in "work-arounds" for known financial transaction errors instead of fixing the error. The software does not have a simple build reporting to pull from any part of the database but has multiple options canned in that you don't need while others you need are missing. Instead of being able to create a custom report from any part of the database you have to play around with the canned report options that might be limited to data you're not looking for.

Overall: n/a

Nightmare: Software is full of bugs

Jul 09, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Cost: The software is fairly inexpensive. Other than that, there is little that I can say about this software that would be considered a "Pro" for this software over others on the market.

Cons: Moving from screen to screen to enter data is very cumbersome. The software is very "buggy". Press "ENTER" after entering data and it's not uncommon for the software to go into a loop or to come up with an error message and then you lose the data you just put in.

Customer support is not good, but getting better than it was. The biggest problem is that nothing is ever their fault. You weren't doing something right or your computers aren't up to date. In our case, we replaced our computers so that they well exceeded minimum specifications, and bugs were still present.

Optometry is a second career for me. I was a computer programmer before going to Optometry school. So trust me when I say their issues aren't user-related. The software was NOT designed for Optometry from the ground up. It was a software system designed for medical doctors and then modified to "work" for Optometry. So the people at Eyefinity often don't know what to do to make the software work, because they didn't write the initial programs.

AVOID THIS PRODUCT AT ALL COSTS.

Overall: Well, it does function, although poorly. It is certified. Aside from that, it is a source of frustration.

A system that has been around for a long time. Easy to use and fields are common sense placement.

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple layout. The system is designed for ease of use and does not take much training to have someone new step up and use it. Processing orders or patient information is seamless. The ability to glance at previous work is a benefit.

Cons: inability to fix inventory issues. There is nothing from office mate that can correct an input error. Something that should be as easy as a line of code and should be a known bug can not still be a flaw after many years. unfortunately, it is.

Overall: Able to perform all the daily functions of the optical with exception of inventory maintenance. If that ever gets corrected, it will be an unsurpassed program for offices.

Over all happy.

Dec 12, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Over all i'm happy with Officemate. Although our office does not use it to its full potential and feel like what we do use could be stream lined a little bit.

Pros: Customer Support is awesome! Hold times can get a little long but over all very helpful.

Cons: Having to click on 3 different screens to get a full picture on patient orders.

Fairness is great of being brief is better

Jul 15, 2016
4/5
Overall
4.5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The detail and thoroughness. You can be very specific. But you often have to enter the information twice.

Cons: A lot of clicking in the electronic record portion and redundancy entering information

Recommendations to other buyers: Reduce the redundancy. For instance if the doctor selects an exam time in exam writer then it should transfer over to OfficeMate. In examwriter having to enter information twice should be removed. Minimize some of the clicking in selecting boxes would be good especially for normalcy.

Can I get my money back?

Oct 14, 2015
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: Pros - works OK for scheduling, billing, and the like.
Cons - you better not have a problem - Customer service is rude, and many times will not get back with you unless you send an e-mail. Phone access is only when they call you.
Updating to ICD-10 has been nothing but a pain ! I think they could have gone about this whole process better. The staff constantly complains about this system - of course they use it mare than I do........