# Eyefinity OfficeMate Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Eyefinity OfficeMate the right Business Management solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/80537/OfficeMate/reviews

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Eyefinity OfficeMate

3.9 (40)

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Last updated March 13th, 2026

# Reviews of Eyefinity OfficeMate

Ease of use

3.8

Customer Service

3.9

## Pros and Cons in Reviews

PD

Paula D

Medical CodingMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months.

“Integrates well with our current phone software.“

September 26, 2022

## Showing most helpful reviews

Showing 1-25 of 40 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Madhawa C.  
Medical Trainee  
Medical Practice  
Used the software for: Less than 6 months

### "Office works with OfficeMate"

October 4, 2019

5.0

we use it to create the bills, invoices and other creations.and its very easy to use

Pros

Its very easy to use and as a new user its very easy to handle.and interface also very polite and its provide the informations in one place

Cons

the customer service is not enough and very hard to contact for solving problems and there a lots of bugs coming after the new updates

Review Source

oB

oma B.  
optometrist  
Retail  
Used the software for: 2+ years

### "Need more features in officemate examwriter"

February 29, 2024

5.0

Easy to schedule appointment. Exam writer is simple as I said not too many boxes to click like the new eyefinity.

Pros

Easy to use, not too many boxes to click on.

Cons

They don't have too many features in examwriter. I wish we can customize the prescription.

Review Source

Response from Eyefinity

March 7, 2024

Thank you for taking the time to leave a review for OfficeMate/ExamWRITER, we are happy to hear that the solution has been easy to use. Eyefinity has other solutions that include many more features. We invite you to contact us at 855.874.8508 so we can see if one of these solutions may be a better fit for your practice. - The Eyefinity Team

MJ

Mark J.  
Owner/Optometrist  
Medical Practice  
Used the software for: 1-2 years

### "Nightmare: Software is full of bugs"

July 10, 2017

1.0

Well, it does function, although poorly. It is certified. Aside from that, it is a source of frustration.

Pros

Cost: The software is fairly inexpensive. Other than that, there is little that I can say about this software that would be considered a "Pro" for this software over others on the market.

Cons

Moving from screen to screen to enter data is very cumbersome. The software is very "buggy". Press "ENTER" after entering data and it's not uncommon for the software to go into a loop or to come up with an error message and then you lose the data you just put in. Customer support is not good, but getting better than it was. The biggest problem is that nothing is ever their fault. You weren't doing something right or your computers aren't up to date. In our case, we replaced our computers so that they well exceeded minimum specifications, and bugs were still present. Optometry is a second career for me. I was a computer programmer before going to Optometry school. So trust me when I say their issues aren't user-related. The software was NOT designed for Optometry from the ground up. It was a software system designed for medical doctors and then modified to "work" for Optometry. So the people at Eyefinity often don't know what to do to make the software work, because they didn't write the initial programs. AVOID THIS PRODUCT AT ALL COSTS.

Review Source

PW

Paul W.  
Optical Supervisor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "A system that has been around for a long time. Easy to use and fields are common sense placement. "

June 7, 2017

4.0

Able to perform all the daily functions of the optical with exception of inventory maintenance. If that ever gets corrected, it will be an unsurpassed program for offices.

Pros

Simple layout. The system is designed for ease of use and does not take much training to have someone new step up and use it. Processing orders or patient information is seamless. The ability to glance at previous work is a benefit.

Cons

inability to fix inventory issues. There is nothing from office mate that can correct an input error. Something that should be as easy as a line of code and should be a known bug can not still be a flaw after many years. unfortunately, it is.

Review Source

NF

Nick F.  
Optometrist  
Medical Practice  
Used the software for: 2+ years

### "Easy to use, smooth functionality, updates and customer services could be better"

January 11, 2018

4.0

Overall it's a very good Optometric EHR. Our office has been using it for 5+ years and have been happy for the most part.

Pros

It's very easy to navigate through the medical charts and product orders in OfficeMate. It functions very efficiently and allows me to chart quickly and accurately while still interacting with patients.

Cons

Updates don't happen automatically. They have to be done manually and there are quite a few throughout the year. Their customer service is great for easier issues, but some tougher to solve issues require knowledge of the system that many of their representatives struggle with. This is also not a cloud based system, so you must keep a server on site.

Review Source

RG

Rene G.  
Multi-Company Comptroller  
  
Used the software for: 2+ years

### "One of the most complex software ever. "

November 7, 2017

1.0

n/a

Pros

The only good thing about this software is Customer support is excellent. They have a great team of caring individuals who know the product is bad.

Cons

Options selected in one screen do not translate across the software but need to be re-selected. Data that relates to an entry in the software does not fill in for all areas of the software for that entry where it is required but you need to re-type it in to all areas to be effective. Reporting has a toggle built in to correct known reporting errors instead of fixing the errors this includes errors associated with financial transactions. They build in "work-arounds" for known financial transaction errors instead of fixing the error. The software does not have a simple build reporting to pull from any part of the database but has multiple options canned in that you don't need while others you need are missing. Instead of being able to create a custom report from any part of the database you have to play around with the canned report options that might be limited to data you're not looking for.

Review Source

DH

Daniel H.  
owner - OD.  
Medical Practice  
Used the software for: 2+ years

### "Most dishonest company I've ever dealt with!"

February 5, 2018

1.0

Pros

few things to say excite its expensive and tech support is trash. I like the calendar function. That all

Cons

I've use office mate for 8 years and been a very loyal customer. I wanted to host a office mate in the cloud. I am very disappointed in their dishonesty. I originally asked for the ability to keep my officemate and exam writer and to be able to go in the cloud. Their staff member did not inform me that a server hosting option existed and just offered me your new program. I feel cheated out for a poor training and was mislead. The poor mismanaged and incomplete training was not worth. I was told if I paid the training it was at no risk, because I would receive an Amazon card in return. I felt I had nothing to lose. I guess I was wrong. I hope you reconsider.

Review Source

JM

Jessica M.  
Billing Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Could use Improvements "

April 9, 2019

3.0

Pros

The scheduler is set up to view clearly and being able to add icons to pts appt slots (ex: Hearing Impaired pts) Being able to print pt documents from their ledger is quick and convenient

Cons

The amount of errors we get on a daily basis makes it hard to get pts in and out of the office in a timely manor. How many times the program will freeze up and kick us off. The amount of updates that we have to do to keep up with the program.

Review Source

TP

Taylor P.  
Optician  
Medical Practice  
Used the software for: 2+ years

### "Busy optometry practice "

November 15, 2019

5.0

We all love the software for our office. It makes Daily issues more manageable.

Pros

I love the convince of being able to submit vsp claims to the lab. The communication between all employees on this software makes finding pts so much easier.

Cons

The updates always need fixed once we get them. We only have a few issues when trying to update our systems when new products launch.

Review Source

PD

Paula D.  
Medical Coding  
Medical Practice  
Used the software for: 6-12 months

### "Good Product"

September 26, 2022

3.0

Overall OfficeMate meets our scheduling needs. It is a good product for a small to mid-sized practice.

Pros

Good product but sometimes complicated to use. Integrates well with our current phone software.

Cons

Can be complicated to use and get reports from.

Review Source

Response from Eyefinity

September 30, 2022

Dear Paula, Thank you for taking the time to leave a review for OfficeMate. We are happy to hear our solution is a good fit for your office's communication and scheduling needs. If you'd like to leave more information about how we can improve ease of use and report generation in OfficeMate, please contact our team at officematesupport@eyefinity.com. Thanks again for reaching out! - The Eyefinity Team

CN

Cory N.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Simple system to adhere with a growing practice"

March 15, 2018

5.0

Awesome program for the price. Keeps up with the high demand of our growing practice. Highly recommend to any practice looking for a simple, but effective solution.

Pros

Easy to learn, teach and use. Simple point and click features. Accurate data. Unparalleled customer support.

Cons

Setting up took a little time, but well worth it. Customer service was there every step of the way.

Review Source

MS

Matt S.  
Chef  
  
Used the software for: 6-12 months

### "For an all in one program it really does come through for what you need...mostly."

April 30, 2018

4.0

Pros

I like the fact that the software is all in one. You can do multiple things here...it reminds me of how quickbooks works. I wouldn't be surprised if quickbooks is somehow integrated here. The ease of use really works for me and is very simple to understand.

Cons

What I do not like is the reports. I cannot get what I need. The upgraded version is a little better. Besides this little set back the program is great.

Review Source

FB

Fred B.  
Optometrist  
  
Used the software for:

### "Can I get my money back?"

October 14, 2015

1.0

Pros - works OK for scheduling, billing, and the like. Cons - you better not have a problem - Customer service is rude, and many times will not get back with you unless you send an e-mail. Phone access is only when they call you. Updating to ICD-10 has been nothing but a pain ! I think they could have gone about this whole process better. The staff constantly complains about this system - of course they use it mare than I do........

Review Source

LC

Lindsey C.  
Optician  
Hospital & Health Care  
Used the software for: 2+ years

### "Great EMR system"

April 7, 2025

5.0

Pros

I love officemate, especially since it is a very common EMR system.

Cons

I don't like that it is connected to eyefinity even though that connection makes it easier to navigate both programs.

Review Source

DF

Diana F.  
Optical Manager  
Medical Practice  
Used the software for: 2+ years

### "OfficeMate review"

October 28, 2024

5.0

great, we would have stayed with them if they were with the cloud based

Pros

The ability to have control over what we print for reports

Cons

The amount of space it took up on the server

Review Source

Response from Eyefinity

December 2, 2024

Hi Diana, We’re happy to hear that you’ve had a positive experience with Eyefinity®. We know that server-based software can come with additional challenges which is why we offer Eyefinity® cloud-based software. Learn more here: https://www.eyefinity.com/products/solutions/cloud-solution.html Thank you for leaving a review! The Eyefinity Team

CM

Courtney M.  
Optician  
Hospital & Health Care  
Used the software for: 2+ years

### "Adequate for Our Needs"

March 6, 2024

4.0

Officemate takes care of our basic needs, but I would prefer to see some reform in the program

Pros

Appointment scheduling and creating fee slips are mostly intuitive for what our office needs.

Cons

Exam writer seems complicated and technical. Unable to delete duplicate patients. E-Documents system only creates pathway to documents saved on your server rather than saving them into the EHR. Refunds or editing fee slips can seem complicated.

Review Source

Response from Eyefinity

March 8, 2024

Hi Courtney, Thank you for sharing your honest feedback. Eyefinity aims to provide solutions that support ECPs in simplifying workflows for a better patient experience. It is unfortunate to know that our OfficeMate and ExamWRITER solutions have fallen short of exceeding your needs and we remain committed to your success. We hope you will contact us at 855.874.8508 to explore whether one of our other solutions may be a better fit for your practice. - The Eyefinity Team

Meg S.  
Director of Operations  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Don't Bother"

May 5, 2022

2.0

Terrible. This system may have been great in 2000 until maybe 2005, but using it in 2022 would be a huge disservice to you and your team.

Pros

I can't think of a single thing I liked about this software.

Cons

Takes forever to load, antiquated system and style, can't have multiple accounts open or multiple windows, terrible report printing, analytics are costly, customer service is 24-48 hour turnaround time, prescriptions are not sent electronically, scheduling is difficult, requires a physical server, difficult to update patient demographics.

Review Source

Response from Eyefinity

May 19, 2022

Meg, We appreciate you taking the time to share your thoughts about OfficeMate and we apologize that it's no longer meeting your expectations. We remain committed to your success and if you would like to learn more about other Eyefinity solutions that may be better equipped for your practice's current needs such as ePrescribing and scheduling, please reach out to the Eyefinity team at 1.800.269.3666 option 2.

TW

Todd W.  
Doctor/Owner  
Medical Practice  
Used the software for: 2+ years

### "Overall Very Satisfied with OfficeMate"

September 21, 2023

5.0

Overall, very pleased with the product. Has the ability to include/not include as many bells and whistles as what you are comfortable with.

Pros

Very intuitive in terms of ease of use, and it doesn't require an excessive amount of switching from screen to screen as is the case with other product offerings.

Cons

Updating contact lens parameters/prices can be a bit cumbersome.

Reason for choosing Eyefinity OfficeMate

Ease of use and pricing.

Review Source

Response from Eyefinity

March 7, 2024

Hi Todd, We are happy to hear that OfficeMate works well for your needs, our team strives to deliver solutions that allow providers to focus their energy on providing great patient care. We understand that there is always room for improvement and appreciate your honest feedback regarding the contact lens pricing. When the time is right, we hope you’ll contact us at 855.874.8508 to see what else we may be able to offer to assist your practice. - The Eyefinity Team

Rebekah R.  
Optician  
Hospital & Health Care  
Used the software for: 2+ years

### "Great software for your practice!!"

February 23, 2019

5.0

It saves us so much time and paperwork!!!

Pros

We like almost everything about this software. It is easy to book appointments, print receipts, create orders, bill insurance, etc. It is also integrated with VSP which makes billing those claims a breeze as well as with Weave which is great for our patient communications. There are so many awesome qualities to this software and as long as you fully use all that it has to offer, you will not be disappointed in purchasing it!

Cons

If there was one thing that I like the least about it, it's that sometimes the VSP claims don't go through to the lab the first time. It doesn't happen very often but we think that it is an Officemate glitch. Other than that, no issues to report!

Review Source

Nathan S.  
Clinic Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Gets the job done"

November 27, 2018

3.0

Our office has been using OfficeMate for almost 10 years, so obviously it is usable and will get the job done. It is lacking in several areas, and we are constantly looking for something else, but it is JUST GOOD ENOUGH to keep us from going through the headache of switching... Technical support is not good. Our IT staff has shown them how to fix certain issues on numerous occasions.

Pros

The OfficeMate user interface is clean and organized and relatively easy to learn for new users.

Cons

Crashes and lags quite a bit, especially for something being used for critical patient data. The Reports selection leaves a lot to be desired, and the reports it WILL run have to be manually cleaned up and organized considerably.

Review Source

Elise B.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "User friendly patient management system that meets all your basic needs and then some."

April 19, 2018

4.0

Pros

Great Customer Service (with Maintenance Agreement) Easy to Navigate Great Database for tutorials and training Paired with ExamWriter, it makes billing and coding fool proof

Cons

After each new update there are lots of bugs that need to be worked out, these bugs take quite some time to get sorted. Updates have to be done manually on each workstation Expensive if you want to use their cloud service, otherwise you're stuck with keeping a server on site

Review Source

VR

Verified Reviewer  
CPOA  
  
Used the software for: 2+ years

### "Overall I feel like the OfficeMate product is a pretty good product."

December 29, 2017

4.0

It helps us to run our office on a daily basis.

Pros

I love that it is super easy to enter in new patients and pull up information about their recent visits. Also having the ability to link family members to each other makes it super easy when making appointments for multiple people in a family.

Cons

The constant updates and little glitches that the updates are supposed to fix seem never ending. Most are simple little things that do not deter you from being able to complete your job and do it well, but can sometimes be an annoyance.

Review Source

VR

Verified Reviewer  
Optometric Assistant  
  
Used the software for: 1-2 years

### "Occasionally frustrating, but overall a decent experience."

May 11, 2018

4.0

We can schedule patients and claim jobs easier.

Pros

It's partnered with VSP, so a lot of the info you need to see patients and make claims is already there for you. The UI is OK too.

Cons

Buggy, crashes often, uses a lot of RAM. Needs to be updated constantly. Database size can get kind of hard to manage.

Review Source

LI

Lexie I.  
Optometry student  
Medical Practice  
Used the software for: 2+ years

### "The downfall of bargain shopping EHR systems"

October 18, 2018

3.0

Pros

The cost is about 1/4 that of cloud system softwares. The software provides a place for prescriptions and systematic review of systems.

Cons

There isn’t a cloud system. The system isn’t very user friendly and system crashes aren’t quick fixes. The health records and recall systems are completely seperate programs rather than one uniform system.

Review Source

SS

Shari S.  
Front Desk  
  
Used the software for: 2+ years

### "Great Product"

February 19, 2018

5.0

Pros

This product allows our office to see patient demographic and exam information all in one place without having to log in to multiple programs when speaking to a patient.

Cons

When there are issues that need extra help the 1st tier customer service doesn't generally know anymore than I do how to fix it and I have to wait for them to expedite it up to 2nd tier in order to get an answer. Issues happen rarely but when they do it has to go to the 2nd tier every time.

Review Source

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