Best For

On-premise electronic discovery solution that facilitates support and management of litigation documents with data import, review, search and real-time collaboration.

Product Details

Identify, organize and analyze case-critical information so that you can collaborate and share across your firm or around the world.

Contact Details

LexisNexis

http://www.lexisnexis.com/

Located in United States

Starting Price

  • Not provided by vendor
  • Contact CloudNine for pricing details.

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Online

Concordance Features

Case Analytics
Compliance Management
Discussion Threads
Document Indexing
Document Tracking
Full Text Extraction
Keyword Search
Metadata Extraction
Topic Clustering

Concordance Reviews

Overall
3.5/5
Ease of Use
3.5/5
Customer Service
4/5

Showing Most Helpful

Showing 11 of 11 reviews

Showing Most Helpful

Showing 11 of 11 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Legal Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
5/5
Customer Service
5/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
August 19, 2019

“Very Outdated platform ”

OverallNot the best platform on the market.
ProsThe searching capabilities and tier tags.
ConsThe platform itself seems very outdated, it's a flashback to the early eDiscovery days.
Reviewer Source 
Source: Capterra
August 19, 2019
Verified Reviewer
Legal Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
4/5
Features
3/5
Value for Money
1/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
March 11, 2019

“Concordance is not the most user-friendly”

ProsWhat I liked most about this product is its ability to perform powerful searches and allow for tagging of documents throughout voluminous databases. Our users have also found that this product to be one commonly used in our field which has made working with co-counsel, for example, easier.
ConsWhat I liked least about this software is its complexity. I have yet to have a new user of Concordance be able to work within the product very well without some significant training. Overall it seems a bit clunky and over-developed.
Reviewer Source 
Source: Capterra
March 11, 2019
Lesley G.
Tech Ops Sr Analyst
Legal Services, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Source: Capterra
June 12, 2017

“Solid database ”

OverallMost features share easy to use.
ProsEase of use for end users. It is easy to create and use the tagging features. The searching is very intuitive. Loading of data is straight forward and easy to follow. Training new users is quick.
ConsProduction printing can be difficult when you are printing sets created previously. There is no quick way to just "print" something on the fly.
Source: Capterra
June 12, 2017
Amy E.
Technical Operations Analyst
Legal Services, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
8/10
Source: Capterra
June 12, 2017

“Use for smaller cases and document reviews in-house.”

ProsThe Concordance software is quick and easy to use when its necessary to provide an in-house solutions for setup a review database.
ConsLoading images to image viewer tool. The form search feature does not have the ability to simply perform a search for "has value".
Source: Capterra
June 12, 2017
Avatar Image
Daniel C.
Systems Administrator
Legal Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
February 16, 2018

“Quality product and a gold standard but far from easy to use.”

ProsI like that when working with other firms everyone seems to be on the same page as far as using the same software and seeing the same results which certainly makes things easier.
ConsOur users seem to always run into various questions and hurdles when using this product. It's also a requirement, and additional expense, to get load files created by a third party in order to upload databases. Seems like a lengthy process that perhaps they could work on a users ability to create instead.
Reviewer Source 
Source: Capterra
February 16, 2018
Daniel g.
Support technician
Information Technology and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
5/5
Features
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
August 27, 2019

“Works like advertised”

ProsGreat way to produce data as needed by different counsel.
ConsOnce the production database is created, we cannot move it if we run out of space without having. Support assist
Reviewer Source 
Source: Capterra
August 27, 2019
Verified Reviewer
Law Practice, 201-500 employees
Used the software for: 2+ years
Overall Rating
2/5
Ease of Use
2/5
Customer Service
2/5
Features
2/5
Value for Money
2/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: Capterra
March 13, 2018

“Why are people still buying this tool? Cost? Familiarity? Fear of upgrading?”

OverallNone. This software needs to be taken out back, behind the house, and asked to look at the flowers.
ProsIt's a classic. It works the way you expect, the same way it has for 10+ years. This will allow you to host & review documents related to ediscovery. With a minimal hardware infrastructure investment.
ConsIt's a classic. It works the way you expect, the same way it has for 10+ years. You don't see people still walking around with flip phones & you shouldn't see law firms using this product.
Reviewer Source 
Source: Capterra
March 13, 2018
Verified Reviewer
Unspecified
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
June 13, 2018

“Not the strongest document management software out there”

ProsDid what it is supposed to do in keeping documents in a single place outside of my hard drive. Customer support is very helpful - and patient!
ConsIt was difficult to sort and find documents. I found the software hard to use and not user friendly. Support was helpful, but I was on the phone with them way too much to explain things to me.
Reviewer Source 
Source: Capterra
June 13, 2018
David M.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
December 6, 2016

“Our Concordance users love the product”

OverallOur attorneys and staff who use Concordance love the product and highly recommend it. Easy to use and integrates into CaseMap seamlessly.
Source: Capterra
December 6, 2016
Avatar Image
Edward W.
Attorney
Law Practice, Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 1, 2018

“document management / e-discovery platform that is great once you get the hang of it.”

ProsThe software allows you to easily manage mass document production, redact documents and tag documents that are responsive to certain requests.
ConsThe software is difficult to get the hang of. I particularly did not like that only the first page of each document appears, making it easy to accidentally miss pages. Customer service is fantastic and I would highly recommend a tutorial before jumping in.
Reviewer Source 
Source: Capterra
February 1, 2018
Verified Reviewer
Law Practice, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 28, 2019

“Great!”

Prosit lets me search, review, organize, produce and share documents
ConsSometimes not the easiest software to use, as many lexis products are until you get used to them.
Reviewer Source 
Source: Capterra
August 28, 2019