--- title: "ServMan Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServMan Software - reviews, pricing plans, popular comparisons to other Service Dispatch products and more." source_url: "https://www.capterra.com/p/80728/ServMan/" page_type: "product" language: "en" --- # ServMan Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServMan ## What is ServMan? Designed specifically for enterprise-level field service businesses, ServMan by WorkWave is adapted to your unique needs. A complete management & accounting ERP system, ServMan provides features including marketing, sales, scheduling, CRM, a modern mobile interface, project management, inventory tracking, reporting and more. Designed with the demands of the HVAC, plumbing, electrical and handyman fields in mind, ServMan can easily be adapted to fit your business’s existing processes. ## What is ServMan used for? [Enterprise Resource Planning](https://www.capterra.com/enterprise-resource-planning-software/)[Business Management](https://www.capterra.com/business-management-software/)[Plumbing](https://www.capterra.com/plumbing-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 89% Neutral 11% Negative 0% Starting price $499 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServMan?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.WorkWave.com&name=ServMan) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServMan 4.3 (36) VS. [4.6 (1,469)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $499 Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (36) Ease Of Use 4.6 (147) Value For Money 3.8 (9) Value For Money 4.4 (137) Customer Service 4.4 (36) Customer Service 4.6 (142) ## ServMan alternatives [4.4 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (2,742)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (311)](https://www.capterra.com/p/110711/ServiceM8/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (481)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about ServMan Overview ### Which roles and teams benefit most from ServMan? ServMan is most used by business owners, executives, operations managers, and accounting teams in service-based companies. Leaders rely on it for visibility into jobs, customers, and performance, while dispatch and office staff manage scheduling and work orders. Finance roles use it to handle invoicing, bookkeeping, reporting, and back-office accuracy. Answer based on 35 reviews Overview ### What company size and specific industries is ServMan built for? ServMan is designed for larger field service businesses that need an integrated ERP management and accounting system. It is built for companies operating in field service industries, especially those with complex, specialized business needs that require adaptable operational and financial tools. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of ServMan? ServMan offers work order management, job scheduling, dispatch management, and technician management for field service operations. It also includes billing and invoicing, quotes and estimates, inventory management, GPS and route optimization, plus customer portal, document management, reporting and analytics, and accounting integration. Integrations ### Which third-party tools and platforms does ServMan integrate with? ServMan integrates with WorkWave Route Manager GPS and pulseM, plus ADP Streamline and Avalara from its official catalog. It also connects with Zapier-based workflows mentioned in setup notes, giving the platform a small but practical mix of dispatch, customer communication, payroll, and tax integrations. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does ServMan offer? ServMan provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided instruction, webinars provide group learning, and documentation and videos offer self-paced reference material for reviewing features and steps as needed. Answer based on 5 reviews Getting Started and Support ### What customer support options does ServMan offer? ServMan provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users often describe the support team as responsive and helpful, with quick issue resolution and practical guidance. Some also note occasional frustration when follow-through on problems is lacking or when customer service involvement adds cost. Answer based on 7 reviews User interface ### How easy is ServMan to use day to day? ServMan handles core service management well, but its day-to-day interface feels mixed for many teams. Field service, dispatch, and office users like the deep customization and broad workflow coverage, while others find the design dated, mouse-heavy, and inconsistent across modules, with a learning curve for setup, reporting, and mobile syncing. Answer based on 13 reviews ## Features AI summary Based on 1,224 Service Dispatch reviews Capterra reviewers point to these as the top priorities when choosing service dispatch software: - **Scheduling** (**69%** of reviewers rated this feature as critical) - **Customer Database** (**58%**) - **Mobile Access** (**66%**) ServMan supports all three features buyers rate most highly: **Scheduling**, **Customer Database**, and **Mobile Access**. This coverage gives teams one system for planning jobs, keeping customer records organized, and accessing key details from the field, helping businesses improve dispatch coordination, respond faster to service needs, and keep daily operations running efficiently. Scheduling 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Mobile Access 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Billing & Invoicing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Contact Database 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Financial Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan, manage, and track the financial activities of an individual or organization Inventory Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply ServMan 109 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Bills of Material: Material list of manufacturing parts and associated costs - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Checklists: An itemized to do list that can be edited as tasks are completed - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Portal: A website or login for customers to access information - Customer Service Management: Manage relationships with customers and address customer concerns - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Enterprise Asset Management: Helps users manage the maintenance of assets; offers reporting to identify areas for improvement - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Tracking: Track the location of specific equipment at all times - Estimating: Estimate expected cost based on various factors before a project begins - File Storage: Store and access documents, forms, and photos in one centralized place - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Plumbing Industry: Serving plumbing industry professionals - Forecasting: Form predictions based on past and present data/trends - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Integrated Business Operations: Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Signature Capture: Capture signatures via mobile devices - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Price and Cost Calculations: Calculate rule-based prices for a product/service - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supply Chain Management: Manage the planning and execution of supply chain activities - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (10) 4.2 Based on 10 reviews ## Pricing Value for money 3.8 (9) Basic $499.00 Per Month Value for money 3.8 (9) 3.8 Based on 9 reviews ## Integrations [ Avalara](https://www.capterra.com/p/75673/AvaTax/)[ ADP Streamline](https://www.capterra.com/p/212735/ADP-Streamline/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (36) 4.4 Based on 36 reviews ## User reviews Overall rating 4.3 Based on 36 reviews Filter by rating 5(14) 4(18) 3(4) 2(0) 1(0) Mentioned topic Sorted by most recent PS Patrick S. Technology Solutions Specialist Utilities ### "Flexible and Customizable, but Complex and Clunky" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 14, 2022 Pros ServMan treats its accounting features as a major part of the program rather than an add on system. This, as well as the immense degree to which (with knowledge, time, money, or some combination thereof) you can customize the system as a whole to fit your use case, makes it stand out from nearly all similar software I have ever used. Cons The interface is a bit dated looking - but without the easy keyboard navigation that most dated systems have. It requires way to much mouse use on the back-end. It can slow down and get very clunky, and the mobile app for technicians can fail at syncing often enough to be irritating. While it is deeply customizable, doing so can require a lot of knowledge many companies may not have internally (Crystal Reports use, Microsoft SQL Server use, and learning some of ServMan's internal programming language). Alternatives considered [SuccessWare](https://www.capterra.com/p/106274/SuccessWare/) [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reasons for choosing ServMan ServMan has more flexibility/customization options and a far more complete accounting system than either of them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Bookkeeper Mining & Metals ### "Part time user" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 14, 2018 I am not a main user on this software. I use several software programs for my job and this one seems the most cumbersome. Pros The section for scheduling is well done and easy to use. Cons It required more training than I thought is should have. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Accountant Consumer Services ### "Good Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 2, 2018 overall the experience has been positive. Pros ServMan has a good accounting package and is very good customization. Cons Reports are on the weak side. contract management and marketing sources are very weak. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Scott S. VP Facilities Services ### "Very happy w/ ServMan. A lot of functionality & robust. Very few probs, but great support if prob" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 5, 2017 increased efficiency Pros We like the schedule board and integrated equipment tracking. Both of these functions have improved our efficiency. Cons The android app is good, but I see areas of improvement in Servman Mobile. Wish it would be more robust relative to connectivity and quicker downloads - especially when pushing w/o's with images. We would love to see a field dispatcher app with the ability to see the schedule board and create W/O's in the field with more details. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Karen M. CEO Computer & Network Security ### "ServMan keeps our team organized and business flowing in our door. It's like a revenue generator!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 2, 2017 It allowed me to have a minute by minute view of my business. It like management autopilot. My team is more organized and I get all the information I need all the time! Pros Everything is in it's place. They customized it to our company and made some suggestions that made our team work smarter with less work keeping track of things Cons I wish it had a prettier look and feel but boy does it get the job done! They did an amazing job training my team with minimum disruption. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jill T. CFO Construction ### "Great software for now and as you grow your business. We shouldn't need to hire anyone else!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 2, 2017 Many benefits, for example the dispatching was a huge benefit for us since we are in the service business. You can move jobs around with ease. Marketing reports has been very helpful for us. I need you learn more about this tool but so far the way I am using it has been helpful. We are moving forward with implementing coaching and tracking. We are so looking forward to using this tool. Pros The reports that we can access are great and accurate. You decide the areas within the software that your employees have access. ServMan support is excellent! They always have someone to help you when you need it. Cons There is a learning curve with using the software in the beginning. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Missy M. Controller ### "I like the software but training could be better. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 August 2, 2017 Pros Easy to use, very comprehensive and detailed. There are many great features and sometimes it seems we aren't utilizing all there is. Cons The lack of follow through is very frustrating. We migrated our credit card services with Payzer and we have had problems that have not been addressed. That is the reason for the low customer support rating. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Barry M. Owner Utilities ### "Implemented SM into a previous business (Drainage services) in the UK, proved very easy to implement" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 2, 2017 Increased bottom line profitability of the Business by approx 3% nearly immediately after implementation. Pros Overall functionality is very impressive. Compared to other products here in the UK, Sm is streets ahead. Cons Lack of support for Multi currency. Currently SM doesnt support Multi Currency which would be useful to offer in the European Marketplace Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jennifer S. IT\\Office Manager ### "Servman Customer Support is outstanding overall!!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 31, 2017 Pros ERP functionality highlighted by efficient modular design. Good accounting program and robust purchasing module for tracking inventory. Mobile apps available for field technicians. Cons User Interface needs improvement. Training classes are expensive and customizations can be difficult. Help Files are in need of major improvements as many topics are not covered and very few videos are available. Module used for Quotes is very basic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS MIA S. ADMIN SUPPORT Construction ### "I WISH I WAS HERE WHEN SERVMAN WAS FIRST SET UP." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 27, 2017 WOW WHERE DO I START, THIS IS AN EXCELLENT PROGRAM FOR DISPATCHING AND SERVICE. Pros PROGRAM DOES ALOT AS LONG AS YOU UTILIZE SERVMAN. TRYING TO GO BACK AND CHANGE DIFFERENT AREA'S AND TRAIN EXISITING STAFF HAS BEEN VERY TIME CONSUMING. Cons LEARNING WHAT TO UTILIZE IN SERVMAN TO HELP US IN OUR BUSINESS OPERATIONS. I WISH THE REPORTS WERE MORE USER FRIENDLY SO WE COULD CUSTOMIZE REPORTS TO SHOW EXACTLY WHAT WE WANT ONLY. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/80728/ServMan/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ServiceTitan vs ServMan](https://www.capterra.com/compare/80728-150053/ServMan-vs-ServiceTitan)