--- title: "ServMan Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServMan Software - reviews, pricing plans, popular comparisons to other Service Dispatch products and more." source_url: "https://www.capterra.com/p/80728/ServMan/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # ServMan Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServMan ## What is ServMan? Designed specifically for enterprise-level field service businesses, ServMan by WorkWave is adapted to your unique needs. A complete management & accounting ERP system, ServMan provides features including marketing, sales, scheduling, CRM, a modern mobile interface, project management, inventory tracking, reporting and more. Designed with the demands of the HVAC, plumbing, electrical and handyman fields in mind, ServMan can easily be adapted to fit your business’s existing processes. ## What is ServMan used for? [Enterprise Resource Planning](https://www.capterra.com/enterprise-resource-planning-software/)[Business Management](https://www.capterra.com/business-management-software/)[Plumbing](https://www.capterra.com/plumbing-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 89% Neutral 11% Negative 0% Starting price $499 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServMan?[Manage this product listing](https://www.g2.com/products/servman-pro/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServMan 4.3 (36) VS. [4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $499 Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (36) Ease Of Use 4.6 (1,450) Value For Money 3.8 (9) Value For Money 4.4 (1,253) Customer Service 4.4 (36) Customer Service 4.6 (1,403) ## ServMan alternatives Highest Rated [4.7 (2,749)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (311)](https://www.capterra.com/p/110711/ServiceM8/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (510)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (96)](https://www.capterra.com/p/129634/Synchroteam/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about ServMan Overview ### Which roles and teams benefit most from ServMan? ServMan is most used by presidents, CEOs, and other executives overseeing service operations and business performance. Operations managers, directors, dispatchers, and office administrators coordinate field work, scheduling, and daily service activity. Controllers, accountants, and finance supervisors manage billing, financial records, and reporting, while IT staff support system administration. Answer based on 35 reviews Overview ### What company size and specific industries is ServMan built for? ServMan is designed for larger field service businesses that need an integrated ERP management and accounting system. It fits companies operating in field service industries that require tools tailored to specialized business processes, rather than small teams or general-purpose operations. Features and Usability ### What are the key features of ServMan? ServMan offers work order management, job scheduling, dispatch management, and route optimization for field service operations. It also includes billing and invoicing, quotes and estimates, payment processing, and accounting integration. Additional features include inventory management, customer portal access, mobile access, time tracking, and reporting and analytics. Integrations ### Which third-party tools and platforms does ServMan integrate with? ServMan integrates with ADP Streamline and Avalara for payroll and tax-related workflows. These two catalog integrations connect the platform to key business systems used for employee pay processing and sales tax automation. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does ServMan offer? ServMan provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 5 reviews Getting Started and Support ### What customer support options does ServMan offer? ServMan provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe the support team as responsive, helpful, and often quick to resolve issues, though some note occasional follow-through gaps and extra cost when customer service is needed for customizations. Answer based on 7 reviews User interface ### How easy is ServMan's user interface to use? ServMan provides a highly customizable interface for service businesses, but its design can feel dated and mouse-heavy. Operations teams value its flexibility across dispatch, accounting, and field workflows, while some users find navigation inconsistent, report setup technical, and screen changes dependent on training, IT skills, or paid assistance. Answer based on 13 reviews ## Features AI summary Based on 1,238 Service Dispatch reviews Capterra data shows that buyers of service dispatch software rank the following features as their top priorities: - **Scheduling** (**69%** of reviewers rated this feature as critical) - **Customer Database** (**58%**) - **Mobile Access** (**67%**) ServMan supports all three features that reviewers rate most highly: **Scheduling**, **Customer Database**, and **Mobile Access**. Together, these capabilities help businesses coordinate jobs more efficiently, keep customer information organized and accessible, and give teams in the field the tools they need to stay updated from any location, allowing teams to respond faster and manage service work with better accuracy. Scheduling 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Mobile Access 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Billing & Invoicing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Contact Database 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Financial Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan, manage, and track the financial activities of an individual or organization Inventory Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply ServMan 110 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Bills of Material: Material list of manufacturing parts and associated costs - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Checklists: An itemized to do list that can be edited as tasks are completed - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Portal: A website or login for customers to access information - Customer Service Management: Manage relationships with customers and address customer concerns - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Enterprise Asset Management: Helps users manage the maintenance of assets; offers reporting to identify areas for improvement - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Tracking: Track the location of specific equipment at all times - Estimating: Estimate expected cost based on various factors before a project begins - File Storage: Store and access documents, forms, and photos in one centralized place - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For HVAC Companies: Software designed specifically for HVAC companies - For Plumbing Industry: Serving plumbing industry professionals - Forecasting: Form predictions based on past and present data/trends - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Integrated Business Operations: Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Signature Capture: Capture signatures via mobile devices - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Price and Cost Calculations: Calculate rule-based prices for a product/service - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supply Chain Management: Manage the planning and execution of supply chain activities - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (10) 4.2 Based on 10 reviews ## Pricing Value for money 3.8 (9) Basic $499.00 Per Month Value for money 3.8 (9) 3.8 Based on 9 reviews ## Integrations [ Avalara](https://www.capterra.com/p/75673/AvaTax/)[ ADP Streamline](https://www.capterra.com/p/212735/ADP-Streamline/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (36) 4.4 Based on 36 reviews ## User reviews Overall rating 4.3 Based on 36 reviews Filter by rating Counts reflect reviews available in this feed. 5(14) 4(18) 3(4) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful AC Accountant Accountant Used the software for: 3-5 years ### "Good Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 5, 2018 overall the experience has been positive. Pros ServMan has a good accounting package and is very good customization. Cons Reports are on the weak side. contract management and marketing sources are very weak. TS Technology Solutions Specialist Technology Solutions Specialist Used the software for: 3-5 years ### "Flexible and Customizable, but Complex and Clunky" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 21, 2022 Pros ServMan treats its accounting features as a major part of the program rather than an add on system. This, as well as the immense degree to which (with knowledge, time, money, or some combination thereof) you can customize the system as a whole to fit your use case, makes it stand out from nearly all similar software I have ever used. Cons The interface is a bit dated looking - but without the easy keyboard navigation that most dated systems have. It requires way to much mouse use on the back-end. It can slow down and get very clunky, and the mobile app for technicians can fail at syncing often enough to be irritating. While it is deeply customizable, doing so can require a lot of knowledge many companies may not have internally (Crystal Reports use, Microsoft SQL Server use, and learning some of ServMan's internal programming language). AS ADMIN SUPPORT ADMIN SUPPORT Used the software for: 3-5 years ### "I WISH I WAS HERE WHEN SERVMAN WAS FIRST SET UP." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 28, 2017 WOW WHERE DO I START, THIS IS AN EXCELLENT PROGRAM FOR DISPATCHING AND SERVICE. Pros PROGRAM DOES ALOT AS LONG AS YOU UTILIZE SERVMAN. TRYING TO GO BACK AND CHANGE DIFFERENT AREA'S AND TRAIN EXISITING STAFF HAS BEEN VERY TIME CONSUMING. Cons LEARNING WHAT TO UTILIZE IN SERVMAN TO HELP US IN OUR BUSINESS OPERATIONS. I WISH THE REPORTS WERE MORE USER FRIENDLY SO WE COULD CUSTOMIZE REPORTS TO SHOW EXACTLY WHAT WE WANT ONLY. CF CFO CFO Used the software for: 3-5 years ### "Great software for now and as you grow your business. We shouldn't need to hire anyone else!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2017 Many benefits, for example the dispatching was a huge benefit for us since we are in the service business. You can move jobs around with ease. Marketing reports has been very helpful for us. I need you learn more about this tool but so far the way I am using it has been helpful. We are moving forward with implementing coaching and tracking. We are so looking forward to using this tool. Pros The reports that we can access are great and accurate. You decide the areas within the software that your employees have access. ServMan support is excellent! They always have someone to help you when you need it. Cons There is a learning curve with using the software in the beginning. VP VP VP Used the software for: 3-5 years ### "Very happy w/ ServMan. A lot of functionality & robust. Very few probs, but great support if prob" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 10, 2017 increased efficiency Pros We like the schedule board and integrated equipment tracking. Both of these functions have improved our efficiency. Cons The android app is good, but I see areas of improvement in Servman Mobile. Wish it would be more robust relative to connectivity and quicker downloads - especially when pushing w/o's with images. We would love to see a field dispatcher app with the ability to see the schedule board and create W/O's in the field with more details. JW Julie W. President ### "Review 5/26/11" 3.0 May 29, 2011 Coming from two fully integrated accounting systems, ServMan does work well at this point, but could still use tweaks in many areas. Pros System is very robust, most screens are user-friendly. Great integration between modules and reporting capabilities. PO integration to A/P very strong. Cons Lacking consistency between modules as far as cursor locations, requirements for immediate entry or having to grab the mouse, tab key, etc. Lot of little glitches still with things having to be checked vs. system default, ie, use/sales tax options. Flat rate book only prints in Landscape mode, not Portrait (created twice the size of book). Restocking features are smart, but very cumbersome & time consuming. Departmentalization is too extreme in G/L, could achieve some of the intention of G/L coding by utilizing Work Types better. Would like easier self-customization of screens, ie, Service Call-taking screens are too involved, too many, time consuming, missing pertienent information. There is very basic information that should be available already, without always being "quoted a price" to get it in there. There is still a ton to learn that we haven't even seen yet, still trying to smooth things out to have full confidence after 4 months. CO Controller Controller Used the software for: 3-5 years ### "I like the software but training could be better. " 4.0 August 3, 2017 Pros Easy to use, very comprehensive and detailed. There are many great features and sometimes it seems we aren't utilizing all there is. Cons The lack of follow through is very frustrating. We migrated our credit card services with Payzer and we have had problems that have not been addressed. That is the reason for the low customer support rating. VP Vice President, Operations Vice President, Operations ### "ServMan Review" 4.0 June 6, 2011 ServMan has proven to be a useful system for managing Sales leads and Installation jobs in the Service sector. It was easy to implement and quick for users to pick up, insuring a seamless transition from our older system to ServMan. ServMan offers a wide range of features, and has been essential in providing all departments with access and visibility to customer orders at the click of the button, while at the same time allowing administrators to modify and limit settings for users based on their job role. Customer service and resolution timeframe have been excellent. Pros \*Very easy system to implement into an organization. \*User friendly, with excellent and timely customer service. Few issues in the past 7 years of use, and in all instances resolved within a 24-hour timeframe. \*Robust modules allow visability across all aspects of the business and allow for information to be easily found and conveyed to customers. \*Great scheduling boards and capabilities for Service related fields. Cons \* Report customization can be tricky, even with the support classes, unless you have a user extremely well versed in Crystal Reports. \*Would like to see more e-based items that would allow easier communication with our customer base for appointments, installs and accounting related items. CE CEO CEO Used the software for: 1-3 years ### "ServMan keeps our team organized and business flowing in our door. It's like a revenue generator!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2017 It allowed me to have a minute by minute view of my business. It like management autopilot. My team is more organized and I get all the information I need all the time! Pros Everything is in it's place. They customized it to our company and made some suggestions that made our team work smarter with less work keeping track of things Cons I wish it had a prettier look and feel but boy does it get the job done! They did an amazing job training my team with minimum disruption. OM Operations Manager Operations Manager ### "Cube Six ServMan" 5.0 August 5, 2011 Having been through several other programs before lucking into ServMan, I can tell you that you've found what you're looking for. Save yourself some money and trouble. . .start here first. You'll never look back. Pros ServMan represents a fully integrated product that allows us to link all aspects of managing our business. General Accounting, Scheduling, Work Orders, Purchasing, Inventory, Customer Data Base, Quotes, Payroll, and Sales all link together to give us total control of, and instant access to, the information needed to make the hundreds of daily decisions required in the management of any business. I do not believe that Under/Comm, Inc. would be the successfull company we are today without the use of ServMan. ServMan has allowed us to quickly identify and follow trends. In an industry where weeks can make huge differences in technology, ServMan has helped put us on the leading edge of our industry and ahead of our competitors. Cons To date, we haven't found any. ServMan fits us perfectly. [View all Reviews](https://www.capterra.com/p/80728/ServMan/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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