Who Uses This Software?

Contracting companies in the HVAC, plumbing, electrical, construction, landscaping, home remodeling industries and more.


Average Ratings

6 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $500.00/month
  • Pricing Details
    As low as $2,000 down and $500 / month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Aptora
  • www.aptora.com
  • Founded 1996
  • United States

About Total Office Manager

Replace QuickBooks and other bolt-ons with ONE software program that does it all; accounting, certified, payroll, scheduling, GPS mapping, sales and marketing, inventory & more. Total Office Manager is award-winning software that has been improving thousands of companies since 2004. Become more efficient and profitable by requesting a free demo today!


Total Office Manager Features

  • Billing & Invoicing
  • Commercial / Industrial
  • Contract Management
  • Customer Database
  • Electronic Signature
  • Mobile Access
  • Quotes / Estimates
  • Scheduling
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Total Office Manager Reviews Recently Reviewed!


All in one, fully loaded

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like it's completness, and the fact I can buy it and not rent it except for the map, I don't rent that, but I think there is a very very small single digit rental fee just to pay google last time I checked. Business coaches and franchises always say when you start a business think of an exit strategy, but if they recommend something like service Titan which screwed up my entire business, I was forced to use it for franchise by dwyer group, don't get me started, or any other cloud based service management software, then they are hypocrites. Cloud based software had my business hostage, I don't care what they offer, nothing is good enough to allow someone else to posses and charge me rent for my heart of operations.

I could infiltrate a cloud based software company, set up shop next to a successful business, spy on everything they do, and then put them out of business because they might have been smart in business but stupid with software by using the cloud. Don't get me started. With aptora it has its own exit strategy built in, when u execute exit strategy Aptora adds a serious value to the business as a whole to be an asset and NOT a cloud based liability. I suspect franchises don't say that because they want to watch your every move. If I had a business coach recommending cloud based software, I would get a different one. Yeah they say u can download database but just wait till u try it, then try to organize it or do anything with it LoL. I can also see profit per tech

Cons: There are a few lose ends with so much going on, no big deal, just a little bit of too much stuff on the mobile for techs to look at, much of the menu items will never be used by techs, but that's not a deal breaker. Picture upload from mobile should be a background operation rather than having to wait for upload to complete.. Total office manager still has a little bit of a DOS feel to it and doesn't have the option to save the desktop so when signing in we can get all of our favorite windows up and in place. And when making adjustments to an invoice, even just the memo, total office manager will complete the work order without anybody knowing unlike mobile will ask first if u want to mark work order as complete with a pop window, so a little inconsistency in operation. And renting the mapping goes against non cloud based concept in my opinion.. I think Aptora should set up a deal with Garmin and dump google maps completely. Garmin owns the skies in gps, they aren't going anywhere. At least all the cons are minor small things.

Overall: As Somebody who has been dealing with dispatching software since the mid 90's and then management software as a whole from 2001, I have tried many many different options. Aptora is my personal favorite. It has a very easy 3rd party billing like I've never seen. Over all, even with the little things that bug me, I can't see ever changing. Updates are good and improvements are continuous and enhancements are well thought out.

Love Aptora - heavy user - know the shortcomings as well as the many, many advantages

Oct 17, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Access to data in reportable, usable formats is superior to Quickbooks, ESC, and many other contractor service/construction industry programs. Get around the system lightning fast with logical links to all things customer. Data mining is so simplified, can find the needle in the haystack with minimal effort and can perform complex analysis from the logically organized data records. True multi-user systems - no kick-outs (unless performing a major data upload) several people can work on payroll at once allowing group/batch processing. We are an extremely busy and growing office and the flexibility and depth is just fantastic.

Cons: Not thrilled with canned reports - mostly the financial level. Lack flexibility but have been able to overcome most issues with no problem. Wish customer support was 24/7 or had a tiered service-level, but we make it work.

Very good program with lots of information and reports to pull from

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how all the departments work together and everyone can use the same program at the same time.

Cons: The thing I like least about this program is after an update we don't realize the mistakes until we've used it for several days and sometimes weeks before finding a mistake in the data.

Overall: The benefits of this software is the fact that we don't have to use several different programs for different departments of the company. Everyone can use the same program and it makes it easier.

The software covers everything our industry needs day to day.

Oct 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is flexible and extensive, covers everything from service agreements to business reports that make sense for our industry.

Cons: The software is very large in what it offers so time commitment to learn sometimes is difficult.

Overall: It is a great thing to have the entire business operation in one software package.

Aptora is a fantastic system for our business

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like most the mobile version for our technicians to use in the field. The form builer options are very helpful. The desktop version is powerful and robust and handles all aspects of our office integration

Overall: Total office integration

Total package, well worth it.

Oct 21, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Accounting included, rather than "integrated". Drill down reporting. Logical flow of all major processes.

Cons: Software releases are common to other packages in the amount of errors.