# Page 2 | Total Office Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Total Office Manager the right Electrical Contractor solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/80729/Total-Office-Manager/reviews --- Total Office Manager 3.7 (48) [View alternatives](https://www.capterra.com/p/80729/Total-Office-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Total Office Manager ## Showing most helpful reviews Showing 26-48 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RR Ronda R. Office manager/co-owner Utilities Used the software for: 2+ years ### "Review " May 20, 2019 2.0 Not pleased with this program at all. We are actually looking for another program that will fit our company. Pros Invoicing is simple. Writing checks is simple after they added customer vendor beside the name. Cons The program has too many bugs with updates. You can’t have colored or bold text especially in customer notes. The spell check is horrible even after we have added our own words that are truly words. The layout of our invoices and estimate is horrible. After an update it may just start using categories we don’t use. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing Total Office Manager Because we thought it would fit our company and customers. Review Source TT Thomas T. Inventory Coordinator Biotechnology Used the software for: 2+ years ### "Updates are Rough" May 13, 2019 3.0 It seems to be a good system and has many capabilities. But the constant issues with each update can be crippling, and takes us extra time to back track and find the issues and point them out so we do not mess up the data in the software. Knowing that at any update something can change the data or how a feature works is very concerning. Pros There are many options for this software. Cons I dislike that every single update changes something in the software. The coding always has some sort of adverse change in the software. And we have to find out what happens after things have changed through the update, where we are always questioning the validity of the data inside the software. Then when we call, the answer is always.... have you updated to the next current one? It should be fixed through that. Review Source CD Colleen D. Comptroller Construction Used the software for: 2+ years ### "Easy to Use and Learn System" May 17, 2019 4.0 There have been some issues with e-mailing through Total Office Manager and Outlook. I know that it is being worked on and will be corrected soon but it has caused some issues in the office. Pros It is very easy to use and can be adjusted to how you want to use it. You create and set it up how it best suits you. Cons Some of the reports are difficult to find at the beginning. You have to play around a lot to find exactly what you are looking for. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Total Office Manager It was more geared toward our industry being created by someone who worked in the industry. Review Source Nicholas P. Office Manager Construction Used the software for: 2+ years ### "Great Product" May 13, 2019 5.0 Great. I enjoy being able to connect to my guys out in the field with Aptora Mobile! Pros I like that it is an all in one HVAC service software. It is the only program I have to open for scheduling, and accounting. It is very nice! Cons The cost is a little high to maintain from year to year. Review Source MT Maggie T. Office Manager Construction Used the software for: 2+ years ### "All Inclusive" May 17, 2019 4.0 I have been using TOM for almost 7 years now, and I am still learning little things to make the program go a little simpler. I have been teaching the other people in the office all the tricks that tech support has given me, and it has really uped our production (office wise). A great product, well worth the purchase! Pros I like the fact that it has everything under one program. Dispatching, estimates, A/P, A/R. Letters, I could go on. It really is helpful in all the behind the scenes of our business. Cons Not a big fan of not being able to set certain preferences on how things are done. I'd like to be able to go to an invoice on any given day then hit a button to go forward or back. Same with Work orders. Review Source MK Melanie K. Installation Department, Admin Construction Used the software for: Less than 6 months ### "T.O.M. over all program use age for end user" May 13, 2019 4.0 We had T.O.M. then went to another program and recently returned to T.O.M. With any program there are pros and cons but T.O.M. is so much more adaptable/customization than the other programs we research or used. Pros T.O.M. is an all in one program that you don't need add-on programs. The customization for the user is a gem that is over looked unless you have used other systems. This is a tool that should be much more highlighted verse being at the mercy of the program creator and have to adapt to their way of thinking your business should be run. Search ability for inventory is another gem is not used in other programs and seeing the history of an item. That is such a over looked needed item that other programs do not have. The reimbursable feature is AWESOME and very needed for special jobs Cons Customer:Job List Search you have to select specifically what you want to search for. Example: If you are looking for an address, you can't just enter the address and it searches the data base. You have to specify if it is a work address or a billing address. This hinders the CSR for assisting customers quickly as the customer calling is a new owner of the property and not sure who the information falls under. This is especially a problem when the property is sold at auction or has new owners and not had service in a few years. Review Source CC Christy C. Office Manager Construction Used the software for: Less than 6 months ### "Save your time and money and look elsewhere" February 11, 2021 1.0 It is very difficult to use and incredibly glitchy. Very much like paying a premium for a test beta version. The concept is great but the actual software can't keep up and the support is non existent. Pros It has great concepts for reporting. We really like the package we were sold. Cons Very difficult to use. Understaffed tech support that closes at 4pm central including when the server went down on us. We have to wait 2-5 hours to reach anyone with questions or problems and still don't have our data brought over correctly 2 months in after paying for extra time with the migrations person. Alternatives considered [Successware](https://www.capterra.com/p/118860/Successware21/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) For better reporting Review Source Response from Aptora February 25, 2021 Christy - Thank you for sharing your experience. While we mutually agreed to part ways, we have been humbled by the opportunity to work you. I believe those who read negative reviews understand there are always two sides to every complaint. It is our policy not to publicly share that information to protect the privacy of our current and past customers. We do sincerely wish you the very best with your next provider. - Randy RC ROGER C. SALES REP Oil & Energy Used the software for: 2+ years ### "COMPLETE PROJECT" May 17, 2019 4.0 FOR THE MOST PART MY EXPERIENCE HAS BEEN VERY POSITIVE WORKING WITH TOTAL OFFICE MANAGER Pros ABILITY TO TIE YOUR PROJECTS TO TOGETHER FROM QUOTING TO SELLING TO PURCHASING TO INSTALLATION. IT MAKES IT VERY EASY TO TRACK YOUR PROJECT AND SEE WHERE IT IS THRU OUT THE LENGTH OF YOUR PROJECT. VERY EASY TO TRACK AND RESEARCH SOMETHING WITH YOUR PROJECT Cons WHEN CHANGING SOMETHING ON YOUR ESTIMATES YOU ARE NOW ASKED TO LOOK UP AND RE-LOOK UP WITH A NEW SCREEN WHERE BEFORE YOU COULD JUST CHANGE AND MOVE ON IN THAT SAME SCREEN Review Source EC Eddie C. owner Construction Used the software for: 2+ years ### "Can not use the software" May 17, 2019 1.0 Terriable Pros I have nothing go to say about this software and the tech support is no good. Cons It is on such old code 3 IT guys could not get it running. It has been sitting in a box since we purchased it. We were offered to send out the owner to get it going but it cost a 1/3 of what the software cost which was very expencive. Review Source Response from Aptora May 20, 2019 Eddie, We have tried since September 2015, when we first heard you were unhappy, to get in touch with you and give you options to get the software working for your office. We have sent several communications over the past 4 years to offer your staff training. We were told that your staff was too busy or overwhelmed to schedule training. We are sorry to hear that you were never able to make time to get properly trained and use Total Office Manager to the point that you left a bad review. However, we don't feel that your review is an accurate reflection for our software. Again, we are sorry that all this time your company was not able to make time to get trained. HP Helene P. Office Manager Construction Used the software for: 2+ years ### "Very good program with lots of information and reports to pull from" November 7, 2017 4.0 The benefits of this software is the fact that we don't have to use several different programs for different departments of the company. Everyone can use the same program and it makes it easier. Pros I like how all the departments work together and everyone can use the same program at the same time. Cons The thing I like least about this program is after an update we don't realize the mistakes until we've used it for several days and sometimes weeks before finding a mistake in the data. Review Source NC Nelson C. Controller Used the software for: 6-12 months ### "Love Aptora - heavy user - know the shortcomings as well as the many, many advantages" October 17, 2017 4.0 Pros Access to data in reportable, usable formats is superior to Quickbooks, ESC, and many other contractor service/construction industry programs. Get around the system lightning fast with logical links to all things customer. Data mining is so simplified, can find the needle in the haystack with minimal effort and can perform complex analysis from the logically organized data records. True multi-user systems - no kick-outs (unless performing a major data upload) several people can work on payroll at once allowing group/batch processing. We are an extremely busy and growing office and the flexibility and depth is just fantastic. Cons Not thrilled with canned reports - mostly the financial level. Lack flexibility but have been able to overcome most issues with no problem. Wish customer support was 24/7 or had a tiered service-level, but we make it work. Review Source BC Byron C. President Consumer Services Used the software for: 6-12 months ### "Total Office Manager Review" June 1, 2019 3.0 So far, the software has demanded a tremendous amount of time devoted to troubleshooting and fixing bug problems. There is lots of room for user error and redundant data entry. Support is hit and miss, depending on who responds. Very frustrating! Pros The flexibility to customize the software to operate around how you want your business to operate, not the other way around. Integration with accounting within the software. Cons Lots of bugs. They also dont test updates very well before sending them out, which only causes more frustrations with staff. Often times an update will fix one bug but create new bugs. Retail prices mysteriously change on their own which is very disturbing. Review Source LAG Lou Ann G. Office Manger Construction Used the software for: 2+ years ### "Service friendly" May 31, 2019 4.0 Pros We love how well rounded this software is. To be able to have so much of the customer's information and history all in one place is vital for us. There is so much offered with this software and we have not begun to implement it all. Cons The accounting end is not as user friendly as other softwares. Review Source MS Mary S. Operations Manager Construction Used the software for: 2+ years ### "Easy enough " May 17, 2019 3.0 There are helpful people within company. I just wish that there were fewer bugs in the software Pros I like that it is designed for contractors. Cons There are multiple bugs, sales rep seems to be non existent and the yearly upkeep charge for no support but updates is high Review Source LR Lee R. President Construction Used the software for: 2+ years ### "Great software" May 17, 2019 5.0 Great folks to work with Pros flat rate, schedule board, and maintenance agreement consolidation is awesome Cons There is nothing that we do not like about this software Review Source JV Joel V. Accountant Consumer Services Used the software for: 2+ years ### "Very User Friendly" May 13, 2019 5.0 Pros The ease of use and how quickly the software operates. As soon as I have a concern it gets addresses. Customer service is very efficient. Cons Sometimes when updates are released I feel like they sometimes cause problems. Review Source VR Verified Reviewer Office Manager Construction Used the software for: 2+ years ### "TOM Review" May 13, 2019 4.0 My total experience with TOM is good, however, there are some areas that require extra effort to learn and are not that user friendly. Pros How Technical issues are resolved quickly Cons Do not like Navigating through the Mobile II Review Source EK Eric K. Retail Used the software for: 2+ years ### "Good stuff " May 13, 2019 3.0 Just quickly sets calls. Keeps track of Tecks and calls. Pros Run without me. The benchmarking is very good Cons Mobile is 10% there. Every time updates are done locks up Review Source MO Michele O. Accounting\\HR Manager Consumer Services Used the software for: 2+ years ### "Total Office Manager Review" May 31, 2019 5.0 Pros Multi function ability, ease of use and reporting Cons AP part such as paying bills is slow, updates ultimately causes information to change Review Source CT Chris T. Sales Manager Construction Used the software for: 2+ years ### "The software covers everything our industry needs day to day. " October 17, 2017 4.0 It is a great thing to have the entire business operation in one software package. Pros The software is flexible and extensive, covers everything from service agreements to business reports that make sense for our industry. Cons The software is very large in what it offers so time commitment to learn sometimes is difficult. Review Source LJ Lynette J. Office Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "I love our Aptora program" November 14, 2018 5.0 Our company used to track everything with paper and our memory. As you know, when you are growing reminders help your company run more efficiently. Pros Everything you need and more to run a successful, growing business is right in this software! Our company expanded and we could not have grown so smoothly without our Aptora program. Cons It is tricky learning all of the different options Aptora has because there is a lot of information, but technical support (especially our rep) is SO HELPFUL! Review Source TT Tommy T. Operations Office Utilities Used the software for: 2+ years ### "Total package, well worth it." October 22, 2018 4.0 Pros Accounting included, rather than "integrated". Drill down reporting. Logical flow of all major processes. Cons Software releases are common to other packages in the amount of errors. Review Source RY Ronald Y. President Consumer Services Used the software for: 6-12 months ### "Aptora TOM" May 17, 2019 4.0 Pros Ease of Use & Functionality easy to navigate well thought out Cons Support is slow to respond. When support is reached they are helpful. One time I waited most of the day, did not get to the call fast enough called back immediately and had to wait another half day! Review Source Similar Products Featured