# 5pm Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is 5pm the right Project Management solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/80769/5pm/reviews

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5pm

4.3 (100)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of 5pm

Ease of use

4.2

Customer Service

4.4

## Pros and Cons in Reviews

VB

Victoria B

OwnerConsumer Services, Self-employedUsed the software for: More than 2 years.

“Adding notes, links and relevant information is very easy.“

April 20, 2021

FV

Francesco V

Business DeveloperFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years.

“Some logics can be redesign, for example when you open a task is not possible to upload file in the first place, just when the task is open only then you can upload in the file section or as an attachment in the messaging system.“

June 1, 2020

## Showing most helpful reviews

Showing 1-25 of 100 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jane R.  
Owner/Big Kahuna  
Publishing  
Used the software for: 2+ years

### "5pm Saves Time, Money, and Effort"

November 20, 2019

5.0

I knew about 5pm when I started my own business three years ago because I'd used it at my previous job, and for both businesses, I've found it a lifesaver. It makes scheduling, keeping up with jobs, and keeping in touch with the people assigned to jobs easy and even pleasant.

Pros

It's intuitive to use, and makes it easy for me to keep track of multiple projects being handled by multiple people.

Cons

It can get a little pricey for a very small business like mine, but there are ways to utilize it that keep the cost down.

Alternatives considered

[Todoist](https://www.capterra.com/p/149339/Todoist-for-Business/)[Airtable](https://www.capterra.com/p/146652/Airtable/)

Reason for choosing 5pm

I've found other project management software to be frustrating and hard to use because the organization seemed counter-intuitive -- at least to the way my mind works. But 5pm makes \*sense\*, so there's hardly any learning curve, which means I can get on with work rather than spending a lot of time learning a new program. My employees pick it up quickly, too.

Review Source

Ross B.  
Co-Owner/Director of Business Development  
Publishing  
Used the software for: 2+ years

### "A best in class tool for small business project mgt"

February 7, 2019

5.0

I have looked at dozens of project mgt tools to manage my editorial team, business development team, manage tasks and projects and have found none better than 5pm. It strikes the perfect balance between ease of use and necessary functionality.

Pros

Just about everything. The interface is attractive and intuitive, and the tool does just everything I need it to manage a team of 14 editors and hundreds of projects through a sometimes-complex series of steps to ready a manuscript for publication. The ability to clone tasks without porting all the content is helpful, and I love the fast load times and super reliable cloud-based access from any computer. Document manament is very easy too.

Cons

Only that there's no way (that I'm aware of, anyway) for users to confirm that they have received a message. A "like" button or something folks on the task team can click to confirm receipt and reading would be good.

Review Source

VR

Verified Reviewer  
Marketing Specialist  
Higher Education  
Used the software for: 2+ years

### "Marketing Specialist"

February 7, 2019

2.0

This is my first experience with a project management software, so it's been great to have a system for tracking and collaborating on projects. But this particular system leaves much to be desired - from the cumbersome interface to the lack of any type of chat function to the lack of one place to email or message - we are definitely shopping for other options.

Pros

I like having a place to organize projects and tasks and collaborate with a team.

Cons

Most of the time when teammate replies to me and checks for the response to be emailed to me, I don't receive the email and there is no notification in 5 pm itself. The only way I see it is to remember to go look for it.

Review Source

Response from Disarea

February 8, 2019

If you do not get the email notifications from 5pm - please contact our support. Also make sure you check your spam folders... There is a chat function in 5pm, called Social Toolbar. Make sure it is enabled via "settings". New interface is coming out right now - contact our support to enable it early for your account.

Rachel W.  
Communication Coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Good system for team project management"

January 28, 2019

5.0

Great - I loved it as a system, and it was very easy to learn.

Pros

5pm offers great ability to create a variety of projects, assign various teams to those projects, and then assign workflows for those teams to follow. It's easy to pass the project off to the next necessary person, and the 5pm emails that you can set up make it easy to know when something is in your court. It's an easy interface to get to know from the outset too. The ability to chat with others within the system is a nice to have feature (not a must have in my opinion, but nice!), and I know many of my teammates used the time tracker feature too and loved it (though I did not).

Cons

File storage wasn't my favorite, but not awful. I do not recall other big "cons."

Review Source

Response from Disarea

January 30, 2019

Thank you for your feedback! Did you experience issues with the file storage? We have the new interface coming out, hopefully you will find it even more easy to use. - 5pm Team

Jan B.  
Consultant  
Design  
Used the software for: 1-2 years

### "Excellent program"

February 8, 2019

5.0

Pros

Easy to use and collaborate with other people anywhere in the world

Cons

The reports, I would like modify reports to fit my needs. The ability to mark tasks as "invoiced". I send invoices to my clients f.ex once a month, but some task are running for longer periods. I would like to mark the tasks I invoice that, and the rest of tasks unmarked. Next invoice I will know which tasks and how many hours I can bill my clients.

Review Source

Derek L.  
Digital Media Specialist  
Marketing and Advertising  
Used the software for: 6-12 months

### "5PM Review"

February 8, 2019

3.0

5PM takes exceptional institutional buy-in to be effective. If project managers aren't diligent with dates and specific in their assignments of tasks, then it creates more work and confusion than what it's worth.

Pros

I like how it aggregates tasks and sends you a daily to-do list.

Cons

Regular tasks and parent tasks are confusing. I'd rather share files on a server or over email than load them to 5PM because doing so is easier and faster. 5PM is annoyingly slow unless you have a lightening fast internet connection.

Review Source

Response from Disarea

February 12, 2019

The new interface is coming out soon. It handles large amount of data better and comes with a lot of small and big improvements, Please contact our support to have the new interface enabled for your account right away. Each user will be able to switch to and from the new interface at any time.

Pantelis P.  
Project Manager  
Internet  
Used the software for: 2+ years

### "Excellent Software - I have been using it since its start"

February 8, 2019

5.0

Amazing on all aspects. My whole business and personal life is organized around 5pm

Pros

Ease of use. Loads everything in a new window. Time saving

Cons

At the moment there is nothing i dont like. When we have something we report it to the 5pm guys and they take care of it immediately.

Review Source

Hassan H.  
Research Fellow  
Higher Education  
Used the software for: 2+ years

### "5pm is really interesting! "

February 9, 2019

5.0

Pros

It helps me to manage my project. 5pm is helpful when you work as a team.

Cons

You can add tag option for the project and it shows how much each project takes the time.

Review Source

Daniel J.  
Organic Chemistry PhD Student  
Higher Education  
Used the software for: 6-12 months

### "Awesome way of keeping track of all my tasks!"

March 3, 2020

5.0

I love being able to keep track of my projects in such an efficient way.

Pros

5pm is a great tool to keep my projects and tasks organized and it helps me know what my team is doing at the same time. The software has a nice interactive interface that facilitates organization.

Cons

Some of the features might seem a little confusing at first, but it gets easier once you have adapted to the way it 5pm works.

Review Source

Matt L.  
Brand Manager- Moving Minds  
Sporting Goods  
Used the software for: Less than 6 months

### "5pm works well"

February 12, 2019

4.0

I use this everyday and it is a nice way to keep tabs on projects and circle back with our team who is working on these items.

Pros

It is pretty easy to use. Does a nice job of keeping a team in the loop about a project and allows the team to follow along with either all projects or sort by just their own. The mobile app also does a nice job of allowing people to stay connected on the go.

Cons

I have a few issues with the mobile app and sharing documents directly from the app. BUT, I have not sought support so that is my fault. If you have a large number of projects, the platform can get overwhelming. Just additional sorting features would be great.

Review Source

JP

Joseph P.  
Digital Marketing Specialist  
Marketing and Advertising  
Used the software for: 2+ years

### "Acceptable project management software"

February 7, 2019

4.0

Again I think at the time it's a fine software because it's all we know but maybe actually start listening to what your customers have to say as far as recommendations go and do less support chats on "how it needs to be performed." Look for solutions that make using your platform easier. Your software's job is to keep your customers work flow in check and I don't feel like it proactively does any of that.

Pros

I think the software does it's job for the most part. It has folders and users and there is some customization. It's all me or my company knows for project management at the moment.

Cons

But when we look at what year we are in and what my company is spending on this software - what technological advances are being made? What about a more intuitive platform that notifies team members when they fall behind on a task. How come it takes forever to load certain tasks (...still)? How come the search feature is incredibly slow and shows poor results? How come old tasks are harder to open than the biggest bank in England?

Review Source

Response from Disarea

February 12, 2019

The new interface is coming out soon. It handles large amount of data better and comes with a lot of small and big improvements, Please contact our support to have the new interface enabled for your account right away. Each user will be able to switch to and from the new interface at any time. Deadline notifications can be turned on via the settings menu (individual settings): https://www.5pmweb.com/feature\_reminders.php

MH

Molly H.  
PPC Specialist  
Construction  
Used the software for: 1-2 years

### "Robust Project Management "

November 20, 2019

4.0

Pros

User-friendliness is top of mind when thinking about the pros of 5 pm. Features are presented in a way that is very intuitive AND you can customize your dashboard for added personalization. 5 PM has pretty robust filters and a sorting feature. Bonus perks are great pricing, easy to switch languages and an awesome app that makes on the go updates seamless.

Cons

The search feature seems to match things that are not applicable. You might also experience some lag time and the design is not the most modern but overall I find the software to be very useful!

Switched from

[Jira](https://www.capterra.com/p/19319/JIRA/)

Switched Companies.

Review Source

Response from Disarea

November 22, 2019

Please contact us about the search - we will look into your cases. Are you referring to our newly redesigned interface (v2)?

JB

Jeffrey B.  
Owner  
Accounting  
Used the software for: 6-12 months

### "Finally - easy drag-n-drop Gantt charts for multi-project management"

November 20, 2019

4.0

Like the software alot -- wish I would have found it sooner.

Pros

I looked high and low for software that would allow a fast-paced consulting firm with remote employees to easily see how projects are going and allow quick timeline adjustments based on quick huddles with employees.

Cons

It would be nice to have a few more custom fields available for more granular sorting. Also, better handling of non-project tasks would be helpful. Lastly -- a crm component would be cool.

Review Source

Response from Disarea

November 21, 2019

Did you try 8am for CRM? It is our product and integrates with 5pm: www.8amweb.com

SM

Sadye M.  
Senior Account Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Great Project Management Tool"

February 7, 2019

4.0

Pros

I like how it is organized and the features it offers with reporting and time tracking. It's great for collaborating with a team.

Cons

Sometimes the program is laggy and often times it makes me refresh the page and resign in after a period of time of not using the program.

Review Source

Response from Disarea

February 8, 2019

Try to switch to the new interface via "settings" - it handles large data in your account better. Also, we can also help you clean up the old data to speed the things up.

PB

Paweena B.  
Senior Travel Consultant  
Information Services  
Used the software for: 2+ years

### "It will be even bettter if we can place table & color on the post "

November 21, 2019

5.0

Pros

It's easier to use and read the post. When we have such detailed information to share with among team, it is legit and convenient to comprehend

Cons

I cannot edit and add color on the post. And I cannot post the table on the post as well.

Review Source

Response from Disarea

November 22, 2019

Tables should paste in fine. Where are you posting from? Color and other decor we do strip away.

MG

Mark G.  
Director or Web and Audience Development  
Publishing  
Used the software for: 2+ years

### "Works Great"

March 13, 2019

5.0

Overall very happy.

Pros

5pm works great for keeping our team on track and managing deadlines. We have have never had an issue with the software. It does just what we want it to do, manage projects internally. Keep up the good work guys.

Cons

Could be a couple of bucks cheaper for what you get.

Review Source

JB

John B.  
Web Developer  
Marketing and Advertising  
Used the software for: 2+ years

### "Good for managing several different projects"

November 20, 2019

4.0

Helps me keep on track with projects that might have been forgotten thanks to the email reminders for specific deadlines.

Pros

Easy to organize projects and tasks for the different departments in our marketing department.

Cons

Sometimes hard to use the search or i accidentally have all users view selected.

Review Source

JJ

Josh J.  
Prepress Technician  
Printing  
Used the software for: 6-12 months

### "It does a lot of what you need out of productivity software but doesn't do a lot of it very well"

February 7, 2019

3.0

It's ugly and I feel like my company isn't utilizing its full potential but it gets the job done. Mostly.

Pros

It seems to have functionality for most general needs. You can create tasks and assign people to them and whatnot.

Cons

UI is cluttered, ugly, and un-ituitive. Would greatly benefit from a rework. I5pm may actually be more functional than I've given it credit for but I'm not going to try and dig through features I can't find or try and figure out the difference between a task and an activity or take any real amount of time if I can't log on and figure it out in under a minute.

Review Source

Response from Disarea

February 21, 2019

The new interface is coming out soon. It is available right now to a selected number of customers. You can preview it here: https://demov2.5pmweb.com/ Please contact support \[at\] 5pmweb.com to get early access to the new interface. - 5pm Team

ZU

Zsolt U.  
CEO  
Graphic Design  
Used the software for: 2+ years

### "Great or slow"

November 28, 2019

4.0

Pros

Very good features. The whole concept is very well thought out and usable.

Cons

Unfortunately, some of the features in the new UI interface are very slow, which, if improved, would help a lot.

Review Source

Response from Disarea

November 29, 2019

Can you point out what works slow for you? What specific feature?

MA

Melanie A.  
Book And Product Reviewer  
Publishing  
Used the software for: 6-12 months

### "Projects and Teams Unite"

February 6, 2020

4.0

I enjoyed this software because I can do everything with this one product. I can keep track of all my projects and make reports. I can't imagine not using this fantastic program.

Pros

This software makes my projects SO much easier to keep track of. Everything is just a click away. I can chat with the team. I can keep track of several projects in one place. It's really helped us be more productive.

Cons

With so many options in this software, you may not use them all. It's a little overwhelming when you first look at the software.

Review Source

EG

Elicia G.  
Digital marketing specialist  
Newspapers  
Used the software for: 1-2 years

### "My review"

November 21, 2019

3.0

Overall, I don't love the platform.

Pros

It helps keep everyone organized for the most part.

Cons

I've been missing a lot of email communication from 5pm. The new layout is confusing and unfriendly.

Review Source

Response from Disarea

November 22, 2019

You are not receiving email notifications from 5pm? Are they getting into your spam folder? Please contact our support, so we can look into it.

jH

jenna H.  
shipping/receiving  
Package/Freight Delivery  
Used the software for: 1-2 years

### "5PM"

November 21, 2019

4.0

Pros

It helped our campus predict what was coming in for delivery and what projects were coming up.

Cons

We needed a calendar to help us organize these projects.

Review Source

Response from Disarea

November 22, 2019

You can try 8am: www.8amweb.com It integrates with 5pm - you can display your tasks there and even edit and close them directly from your calendar.

CR

Chris R.  
Front-end Developer  
Marketing and Advertising  
Used the software for: 6-12 months

### "5pm "

February 7, 2019

4.0

5pm's customer service is great. I have talked to them directly via email and they respond within a few minutes. I also hear they are working on a new version of the software that will be out soon.

Pros

5pm is a key tool in my daily task management. It is simple to use and has a lot of administrative features.

Cons

Some of the layout of the software could use some updating, like the pop up windows when you enter messages.

Review Source

Response from Disarea

February 11, 2019

The new interface is coming out soon. There are no popups there when adding messages, and it has many other improvements. Please contact our support to have the new interface enabled for your account right away. Each user will be able to switch to and from the new interface at any time.

CK

Celeste K.  
Senior Associate Director  
Higher Education  
Used the software for: 2+ years

### "Review 5p.m."

February 21, 2019

4.0

Pros

I like that everything is organized into folders.

Cons

I don't like having to download everything to view it. I would prefer to view it in the platform itself and then download if I need to. I'd also like to make edits directly in the platform too.

Review Source

AT

Ashley T.  
Marketing Director  
Hospital & Health Care  
Used the software for: 2+ years

### "We love 5PM"

February 8, 2019

5.0

We are able to control our priorities in one area, schedule projects, report out projects and invite our team to be apart of the process.

Pros

We really enjoy 5PM because there is NO learning curve. Very easy to use!

Cons

I can't answer this. We love everything.

Review Source

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