# Kayako Pricing 2026 | Capterra > Learn more about Kayako pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/80775/Kayako/pricing --- # Pricing for Kayako [4.0 (176)](https://www.capterra.com/p/80775/Kayako/reviews/) Write a Review! ## [Kayako](https://www.capterra.com/p/80775/Kayako/) has **2** pricing plans - Yes, has free trial - Yes, has free version **Credit Card Required:** Not provided by vendor **Discount:** Information not available ### ESSENTIAL Custom Quote Available **Pricing Model:** Other **Payment Frequency:** Per Month ESSENTIAL plan includes: - Advanced Ticketing System - Unlimited AI Suggested Responses - Knowledge Base Audit - Self-Learning Mode - Multiple Chatbots & Customer Channels ### ENTERPRISE Custom Quote Available **Pricing Model:** Other **Payment Frequency:** Per Month ENTERPRISE plan includes: - Fully Autonomous Resolutions - Ticket Summaries - Audio File Transcriptions - Multilingual Content - Reporting ## Popular alternatives to [Kayako](https://www.capterra.com/p/80775/Kayako/) Looking to learn more about Customer Support software similar to Kayako? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by QualityUnit [4.7 (1780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) by Zendesk [4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price:$39/month [LEARN MORE](https://www.capterra.com/p/164283/Zendesk/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) by Tidio [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting Price:No pricing found [LEARN MORE](https://www.capterra.com/p/144040/Tidio-Chat/) by Fin [4.5 (1133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price:$39/month [LEARN MORE](https://www.capterra.com/p/134347/Intercom/) by Zoho [4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price:$20/month [LEARN MORE](https://www.capterra.com/p/169505/Zoho-Desk/) [View all alternatives](https://www.capterra.com/p/80775/Kayako/alternatives/) ## What do others say about [Kayako](https://www.capterra.com/p/80775/Kayako/) pricing? Pricing Rating $ $ $ $ $ Value For Money[3.8(176)](https://www.capterra.com/p/80775/Kayako/reviews/) Pros Cons [Read All 176 Reviews](https://www.capterra.com/p/80775/Kayako/reviews/) Read Full Reviews Below David M. Admin Telecommunications, 1-10 employees Used the software for: 1-2 years ** Overall Rating 4.0 ** Ease of Use 5.0 Customer Service 4.0 Features 4.0 Value for Money 4.0 Likelihood to Recommend 90% 9/10 Reviewer Source Source: Capterra April 21, 2026 "A KB that is actually helpful" **Overall:** Day to day, Kay handles the top of the funnel so cleanly that my team barely touches password resets, account questions, or the usual repetitive stuff any more. What surprised me was how much of it happens quietly in the background: ticket routing, KB drafting, first-pass resolutions. I check in on it rather than babysit it. The team now spends their time on the complex issues that actually need judgement, which is what I wanted a support tool to enable in the first place. A few months in, the thing I keep coming back to is that the product gets better every week without us doing anything. **Pros:** The piece I didn't expect to love is the knowledge base that Kay (the AI agent built into Kayako) generates on its own. Any time a ticket gets kicked over to a human because Kay couldn't resolve it, Kay watches how the human handled it and drafts a KB article from that interaction. You approve or tweak the draft, publish it, and Kay handles that ticket type unassisted from then on. Nobody on my team sat down to write articles. Six weeks in we had around 30 new ones in our help centre that the system had effectively written for us, and our resolution rate kept inching up because every gap in Kay's knowledge was getting patched automatically. **Cons:** Analytics is the weak spot. Two of my agents hit a wall trying to pull a fairly standard report and I ended up opening a support ticket just to get the steps. The data is all there, it's just buried under menus that aren't laid out intuitively. The reporting side of the product needs the same thoughtful UX work that the rest of it has had. **Alternatives Considered:** [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) **Reasons for Choosing Kayako:** Ease of use and price. I used a trial for each of them and chose Kayako Uba A. VP of Growth Marketing and Advertising, 11-50 employees Used the software for: 1-2 years ** Overall Rating 5.0 ** Ease of Use 4.0 Customer Service 5.0 Features 5.0 Value for Money 5.0 Likelihood to Recommend 90% 9/10 Reviewer Source Source: Capterra April 15, 2026 "Kayako AI agent was a game-changer. Better than our human agents " **Pros:** What made Kayako click for our team was the way the AI agent Kay gets introduced. Kay doesn't get switched on as an autonomous agent on day one. It drafts replies and puts them in front of your agents first. They read, adjust if needed, send. For about two weeks that's all it is, a drafting assistant. Then you start noticing the drafts need less and less adjustment. At some point your agents are just clicking send. That's when we started turning on autonomous handling, category by category. Billing questions first, account management second, the standard FAQ questions last. Three weeks or so before the team stopped hovering. **Cons:** They don't really have any great options for voice. It wasn't a deal breaker, but it would have been nice. I had to use a workaround. **Switched From:** [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) **Reasons for Switching to Kayako:** ."Zendure cost too much and then they tried to charge us extra for activating the AI on top of it. And that, it felt like a bolt on. It didn't feel native. [Read All 176 Reviews](https://www.capterra.com/p/80775/Kayako/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)