--- title: "Kayako Pricing 2026 | Capterra" description: "Learn more about Kayako pricing plans including starting price, free versions and trials." source_url: "https://www.capterra.com/p/80775/Kayako/pricing/" page_type: "pricing" language: "en" --- # Kayako Pricing - Overall rating: 4.0 out of 5 from [176 reviews](https://www.capterra.com/p/80775/Kayako/reviews/) - Free trial: Available - Free version: Available - Credit card required: Not provided by vendor --- ## How much does Kayako cost? Kayako has **2 different plans**. ### ESSENTIAL - Price: Custom Quote - Billing: Other, Per Month #### ESSENTIAL plan includes: - Advanced Ticketing System - Unlimited AI Suggested Responses - Knowledge Base Audit - Self-Learning Mode - Multiple Chatbots & Customer Channels - API Access - Integrations ### ENTERPRISE - Price: Custom Quote - Billing: Other, Per Month #### ENTERPRISE plan includes: - Fully Autonomous Resolutions - Ticket Summaries - Audio File Transcriptions - Multilingual Content - Reporting - Customizable Branding --- ## Is Kayako worth the price? ### Value for Money - Overall rating: 3.8 out of 5 - Good or excellent value for money: 67% AI summary based on 32 value-for-money rating reviews: Some reviewers find Kayako's pricing reasonable and appreciate the value for money it offers, especially when compared to competitors. They say the software provides good functionality and features at a lower cost, making it cost-effective for their needs. However, some users report dissatisfaction with Kayako's pricing, particularly after significant price increases and the shift from perpetual to subscription-based fees. #### Rating breakdown - Ease of use: 3.9 - Customer service: 3.9 - Features: 3.8 - Ease of deployment: 4.1 - Likelihood to recommend: 54% Based on 176 total Kayako reviews. --- ## How does Kayako compare to other alternatives? Kayako pricing comparison | Product | Plans | Starting price | Free version | Free trial | Value for Money | | --- | --- | --- | --- | --- | --- | | Kayako — 4.0 out of 5 ([176 reviews](https://www.capterra.com/p/80775/Kayako/reviews/)) | 2 plans | Not available | Available | Available | 3.8 | | [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) — 4.4 out of 5 ([18,806 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/)) | 5 plans | $25.00 /user/mo | Not available | Available | 4.0 | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 ([4,090 reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)) | 4 plans | $55.00 /user/mo | Not available | Available | 4.2 | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 ([1,787 reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)) | 4 plans | $15.00 /user/mo | Not available | Available | 4.6 | | [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 ([3,471 reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)) | 3 plans | $19.00 /user/mo | Available | Available | 4.4 | --- ## What reviewers say about Kayako's pricing ### What they like - **Kayako's pricing reasonable and appreciate the value for money it offers** Especially when compared to competitors. They say the software provides good functionality and features at a lower cost, making it cost-effective for their needs. - **The pricing becomes more sensible with discounts for long-term customers or when considering the overall feature set** They feel that Kayako offers a good balance of price and functionality, making it a valuable tool for their business. ### What holds them back - **Dissatisfaction with Kayako's pricing** Particularly after significant price increases and the shift from perpetual to subscription-based fees. They feel the software has become too expensive, especially for small businesses or single agents. - **The high cost does not always align with the value provided** And they have experienced issues with billing practices and unexpected charges. They say the pricing changes have led them to consider alternative platforms. ## Price & value in reviewers' words * * * 2 out of 5 stars > "Billing is often problematic. " Reviewer: Josh V. Role: Systems administrator * * * 2 out of 5 stars > "They are massively overpriced. " Reviewer: Josh V. Role: Systems administrator [Check all reviews](https://www.capterra.com/p/80775/Kayako/reviews/)