--- title: "Kayako Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kayako Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/80775/Kayako/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Kayako Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kayako ## What is Kayako? Kayako is an AI-enabled help desk platform that transforms customer service. It automates repetitive tasks, allowing agents to focus on complex issues. Kayako's intelligent learning capabilities improve response accuracy over time, handling a significant portion of repetitive inquiries. The platform offers a flexible ticketing system, a self-service knowledge base, and analytics to optimize support operations. It integrates easily with existing systems, enhancing efficiency without an overhaul. The user-friendly interface ensures a seamless experience, while security measures protect customer data. ## What is Kayako used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 176 user reviews Reviews sentiment Positive 77% Neutral 14% Negative 9% Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kayako?[Manage this product listing](https://www.g2.com/products/kayako/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kayako 4.0 (176) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (169) Ease Of Use 4.6 (1,768) Value For Money 3.8 (146) Value For Money 4.6 (1,518) Customer Service 3.9 (150) Customer Service 4.7 (1,537) ## Kayako alternatives [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (111)](https://www.capterra.com/p/10023357/monday-service/reviews/) Starting price $31.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [View all alternatives](https://www.capterra.com/p/80775/Kayako/alternatives/) ## FAQs about Kayako Overview ### What problems does Kayako solve? Kayako solves scattered customer-support conversations, unclear ticket ownership, and missed follow-ups by bringing email, live chat, ticket history, private notes, assignments, and status tracking into one workspace. Customer service teams, IT help desks, and support managers use it to route requests, monitor overdue cases, preserve customer context, and coordinate responses across agents. Answer based on 104 reviews Overview ### Which roles and teams benefit most from Kayako? Kayako is most used by business owners, executives, and managers who oversee customer service operations and need visibility into support requests. IT managers, technicians, software engineers, and support specialists use it to track technical issues, manage ticket queues, and coordinate resolutions. Account and marketing teams handle customer communications and follow-ups. Answer based on 164 reviews Overview ### What company size and industries is Kayako built for? Kayako is built for customer service across all company sizes, especially small computer software businesses. Small businesses account for 81% of reviewers, compared with 13% midsize and 6% enterprise. Computer Software represents 23% of users, followed by Information Technology and Services at 17% and Internet at 6%. Answer based on 176 reviews Features and Usability ### What are the key features of Kayako? Kayako includes core help desk features for ticket management, including assignment, private notes, ticket merging, automated routing, and SLA management. It also offers multi-channel communication through email and live chat, plus knowledge base management and customizable reports. AI Copilot supports first-pass responses and knowledge base article drafting. Answer based on 84 reviews Integrations ### Which third-party tools and platforms does Kayako integrate with? Kayako integrates with over 60 integrations, including Gmail, Google Analytics 360, Google Calendar, Google Docs, Dropbox, GitHub, Basecamp, and ActiveCampaign. Its catalog also connects support operations with ecommerce platforms such as Adobe Commerce and BigCommerce, alongside billing, marketing, and form-management tools. Answer based on 27 reviews Getting Started and Support ### What training and onboarding options does Kayako offer? Kayako provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation and videos offer self-paced reference materials for setup, feature review, and ongoing learning. Answer based on 8 reviews Getting Started and Support ### What customer support options does Kayako offer, and how do users rate the experience? Kayako offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative assistance, and chat. Users often describe support staff as helpful, friendly, and quick to resolve questions, but others report delayed replies, unclear contact routes, unresolved technical issues, and inconsistent communication during migrations. Answer based on 84 reviews Email and chat ### How well does Kayako handle email and live chat support? Kayako centralizes email, live chat, tickets, and customer history in one support workspace. Customer service teams value ticket assignment, conversation merging, macros, and visible agent activity, while some users report limits with email formatting, attachments, CC options, HTML parsing, and occasional message delivery or search issues. Answer based on 43 reviews ## Features AI summary Based on 1,744 Customer Support reviews Capterra data shows that buyers of customer support software rank the following features as their top priorities: - **Chat/Messaging** (**60%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Kayako supports **Chat/Messaging** and **Call Center Management**, giving support teams direct customer communication tools and a structured way to manage phone-based service operations. However, it does not include **Real-Time Notifications**. Instead, it offers other important features that reviewers also rate highly, including **Support Ticket Management** (**45%**) and **Live Chat** (**46%**), helping businesses organize incoming issues, respond across channels, and provide teams with better visibility into customer requests. Support Ticket Management 4.6 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Live Chat 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Ability to chat online in real time Knowledge Base Management 3.8 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Reporting/Analytics 3.5 (11) 54.55% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customer Database 4.4 (8) 62.50% of 8 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Ticket Management 3.9 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Kayako 71 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Offline Form: Form to collect visitor contact information when live chat isn't available - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Recurring Issues: Set an issue to repeat - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.8 (165) 3.8 Based on 165 reviews ## Pricing Value for money 3.8 (146) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/80775/Kayako/pricing/) ESSENTIAL Custom Quote Available It includes: - Advanced Ticketing System - Unlimited AI Suggested Responses - Knowledge Base Audit - Self-Learning Mode - Multiple Chatbots & Customer Channels - API Access - Integrations ENTERPRISE Custom Quote Available It includes: - Customizable Branding - Reporting - Multilingual Content - Audio File Transcriptions - Ticket Summaries - Fully Autonomous Resolutions Value for money 3.8 (146) 3.8 Based on 146 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (150) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (150) 3.9 Based on 150 reviews ## User reviews Overall rating 4.0 Based on 176 reviews Filter by rating Counts reflect reviews available in this feed. 5(66) 4(70) 3(25) 2(5) 1(10) Mentioned topic Recent reviews first, then most helpful AD Admin Admin Used the software for: 1-3 years ### "A KB that is actually helpful" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 23, 2026 Day to day, Kay handles the top of the funnel so cleanly that my team barely touches password resets, account questions, or the usual repetitive stuff any more. What surprised me was how much of it happens quietly in the background: ticket routing, KB drafting, first-pass resolutions. I check in on it rather than babysit it. The team now spends their time on the complex issues that actually need judgement, which is what I wanted a support tool to enable in the first place. A few months in, the thing I keep coming back to is that the product gets better every week without us doing anything. Pros The piece I didn't expect to love is the knowledge base that Kay (the AI agent built into Kayako) generates on its own. Any time a ticket gets kicked over to a human because Kay couldn't resolve it, Kay watches how the human handled it and drafts a KB article from that interaction. You approve or tweak the draft, publish it, and Kay handles that ticket type unassisted from then on. Nobody on my team sat down to write articles. Six weeks in we had around 30 new ones in our help centre that the system had effectively written for us, and our resolution rate kept inching up because every gap in Kay's knowledge was getting patched automatically. Cons Analytics is the weak spot. Two of my agents hit a wall trying to pull a fairly standard report and I ended up opening a support ticket just to get the steps. The data is all there, it's just buried under menus that aren't laid out intuitively. The reporting side of the product needs the same thoughtful UX work that the rest of it has had. VO VP of Growth VP of Growth Used the software for: 1-3 years ### "Kayako AI agent was a game-changer. Better than our human agents " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 20, 2026 Pros What made Kayako click for our team was the way the AI agent Kay gets introduced. Kay doesn't get switched on as an autonomous agent on day one. It drafts replies and puts them in front of your agents first. They read, adjust if needed, send. For about two weeks that's all it is, a drafting assistant. Then you start noticing the drafts need less and less adjustment. At some point your agents are just clicking send. That's when we started turning on autonomous handling, category by category. Billing questions first, account management second, the standard FAQ questions last. Three weeks or so before the team stopped hovering. Cons They don't really have any great options for voice. It wasn't a deal breaker, but it would have been nice. I had to use a workaround. Christian M. Director Technical Support Used the software for: 3-5 years ### "Kayako Classic (On-Premise) is a solution that covers all areas of support and more. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 25, 2018 Customer Service Improvements resulting in winning a German Golden Stevie Award 2018. Pros It covers many areas of daily conversation handling activities: Ticket, Incident, Problem, and Complaint handling situations. If the basics do not suffice, custom fields and tracking options help iron out missing pieces. It contains a Knowledgebase that allows you to record Articles and information. Survey system (very handy for Event-Driven Surveys); Reporting options and quick access to tickets. One of the KEY FEATURES is that the tool is FAST and keeps a focus on the work area for staff, rather cluttering everything with detail fields. Finally, the web-interface is fully customizable and very useful in granting options to access the conversation handling tool. Did I mention Kayako Services being great in helping to resolve questions and issues when contacted? They do this very well! Cons It lacks a few items that I wish would be included (software is always under constant development, and Kayako customer service is very responsive and friendly): proper comprehensive auditing when tickets are handled (like automatically submitted communications recorded with date and time); Complaint Handling structures based on tickets; improved linkages between tickets (though possible it is not done in a single click); KBA link to tickets; Reporting is nice though it lacks options to customize charts, colors and the way detail can be presented (formatting through configuration rather customization). Another drawback in a recent release is that a lot of browser cell padding has been introduced causing the display of elements unnecessarily spread out across a regular HD monitor. Luckily this can be customized using CSS injection or system-wide CSS manipulation. Barbara B. Senior Project Manager Used the software for: 3-5 years ### "Kayako - It filled a need, but was replaced" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 June 28, 2022 Kayako served it's purpose for several years and did a good job overall. Pros Kayako handles general ticketing and routing reasonably well. It also provides a good self-service portal for end-users. Cons The complexities of building usable reports made the reporting part of the system unusable. Although the system was overall a decent system, we found that the costs and lack of support from the company were the biggest reasons we stopped working with Kayako. CC Costumer Care Representative Costumer Care Representative Used the software for: 3-5 years ### "Review for KAYAKO, the best ticket management software." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 6, 2025 Its the best tickets management software so far because it gets the job done so effectively and efficiently that there is mostly little left for me to do. Pros Ability to see assigned tickets and the ones in your queue. They also have a simple and effective internal tickets management system. Cons The unusual price increases the and the inability to auto refresh. FW Freelance Web Developer Freelance Web Developer Used the software for: 1-3 years ### "Expensive for small companies, and sometimes buggy, but a great customer experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 16, 2021 Generally great experience for the end user, but could use some occasional polish. Pros Really easy and streamlined customer experience. The support for a JWT-based sign in for customers into the help centre means that people have a single account to sign in to everything, rather than creating separate accounts like you'd have to do with Zendesk or similar, and it just makes life a whole lot easier overall. The widget is nicely-designed, neat and unobtrusive. Cons For a single agent, the plans are quite expensive, especially if you want functionality like customer SSO. I also find the notifications it provides are very iffy, sometimes not being delivered - and for some infuriating reason, there's no option to deliver emails for replies only when you're not already online! SF Senior Field Technician Senior Field Technician Used the software for: 3-5 years ### "Kayako Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 May 27, 2025 It does some things very well and makes communications with clients centralized and viewable for everyone on the team, but some of the other features were quite buggy and inconsistent. Pros The ability to add notes to tickets (both client facing and privately) made it very easy to manage tasks between multiple users so things can be passed along. Cons The main interface is clunky, sometimes tickets are slow to load in and notifications were easy to miss. CO Coach Coach Used the software for: 3-5 years ### "Best software for internal and external email communication" 5.0 December 10, 2018 I love using kayako as it has been the best communication platform which not only allows me to communicate but also provides me reports on any urgent email that I need to act on immediately which saves me from delayed tasks and replies. Since we switched from outlook to kayako software for inter-team and client communication, kayako has provided the best communication platform which allowed us to to have an organized, easy to refer to and not only use but also can view any sent/received email from any location via any device. Pros Kayako has been the best communication platform for professional communication that I have used so far. Kayako is recommended for both inter-team and external - client communication. The best feature of kayako is that it allows you to organize your emails into folder based on departments, status and the nature of the email content. Also using other type of email platforms has been a worry at times and time consuming when trying to find all the back and forth communication happened on one email thread by multiple people, but kayako provides the best solution by capturing all the communication happened on one subject/email which is sent and received by one or many, in the same email thread which we call a "Ticket" Interface of kayako can be designed and created as per the user's requirement and preference. Also referring to an email has been very convenient as each ticket carries its own unique Ticket ID. It also provides reports on emails based on its nature. ex: overdue, received within 24hrs and etc based on rules we set which allows to the user to be more organized, effective and proactive. Cons Understanding and using the software is essential as it doesn't function like other email platforms but has its own organized interface. Inter team communication The software is mainly build for professional communication however I wish it could have few other options like adding colors, tables and etc but apart from that no other cons to mention. Hanaa I. Marketing Manager Used the software for: 3-5 years ### "Kayako - Can be better!" 3.0 October 29, 2018 I have been using Kayako for more than five years. This has been the software we use for all internal and client communication. As mentioned earlier it is a simple tool which takes only a few times to practice, thereafter you get the hang of it. However after using other email softwares, Kayako's limitations regarding formatting, inserting images and capturing the entire thread has always been a hassle for me. Additionally we are only given admin rights to our own teams. If a ticket generated by me is moved to an internal team I do not have access for, I cannot view the updates on the ticket. Pros Kayako helps me organize my tickets into as many folders I want, thus making me work on those tickets conveniently and effectively. If I am an admin or have admin access to my staff folders I can also access all of their folders to get an update on tickets. It's easy to learn and use. I love the reports feature on Kayako. We can create as many reports we want and automate them. The follow ups feature is also great to keep track of pending tasks and serves as good reminder. Cons There are a few issues I encountered as I worked on Kayako. Kayako doesn't allow us format the font or content, so underlining, italicizing etc is not possible in an email. We cannot include images, charts or graphs in the body of the email. When you hit reply on a ticket, the original email thread is not included. So if you need to know the previous conversation, we need to copy and paste the email. DO Director of Product Management Director of Product Management Used the software for: 3-5 years ### "Support makes the difference when comparing this to other competitors" 5.0 June 20, 2018 Kayako helps keep all of our customer communication centralized into a single support suite. It allows our customers to engage more frequently with self-serve help (knowledgebase), chat, and email. Kayako makes it easier for our staff to troubleshoot and resolve any issues. Pros The new interface is very modern and much more exciting than the other interface. It is much faster and friendlier to use. The support is available for questions and bugs, whereas some competitors do not offer support of implementation. The price of the software is a little steep when comparing it to competitors that offer more, but being a Kayako customer for 10+ years on a perpetual license granted us a pretty steep discount that made the pricing make more sense for us. Cons I wish they had more features such as ability to get more customer feedback which would help our product development. There are other software similar to Kayako that have a feedback component that allow users to voice their "opinions" and then other users can vote on that. I would like to see this in Kayako and have been asking for about 10 years now. [View all Reviews](https://www.capterra.com/p/80775/Kayako/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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