Average Ratings

4 Reviews
  • 3.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • TechExcel
  • www.techexcel.com
  • Founded 1995
  • United States

About DevTrack

TechExcel DevTrack is a leading task and defect tracking tool used by the most discerning development teams of all sizes around the globe. Its configurable workflows allow DevTrack to meet the needs of any organization's development and QA processes, large or small.


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DevTrack Features

  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management

DevTrack Reviews Recently Reviewed!


It's a bit outdated compared to newer products

Dec 08, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: We used if for many years so it did the job and R&D and Support used it together.

Cons: It isn't up to date, per the last release I experienced. Also reporting was very challenging and not user friendly.

Overall: We used devtrack for many years and it was very difficult to get the data out of the system. I couldn't ever understand how to query or get reports simply. It should be easy to see what cases you created or how many cases are from a certain area, but it isn't.

Recommendations to other buyers: Check out all the competition and consider cloud based solutions.

Vendor Response

by TechExcel on February 15, 2018

Hi Glen,

As I responded to your co-worker, Informatica was on an old version and did not want to upgrade, despite being asked to on several occasions. The issues with reporting were resolved in newer versions, which is why we wanted you to upgrade.

I'm sorry to hear you couldn't understand to query or easily generate support. Support could have helped you with this and anything else if you had opened a ticket or called the support line. As for getting data out of the system, there's several options and they're actually quite simple. Again, this is something support could have assisted you with if you had asked.

DevTrak is also, and has been for at least a decade, available in the cloud. I'm not sure where Informatica developed the belief DevTrack didn't have a cloud option. Again, if Informatica had asked, we could have provided you with a cloud solution.

Capterra-loader

This is a fairly complicated software

Apr 26, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: There are a lot of features available and a ton of customization options to create the workflow our company needed.

Cons: The software just seems to be a bit more complicated than necessary. The custom reporting is cumbersome and I have a fair amount of difficulty getting the information I want on my reports.

Vendor Response

by TechExcel on April 27, 2018

Hi Bob,

I'm unaware of you as a customer. What's your business' name? Based on your comments I'm curious as to how much training you've had with the software. If you'd like assistance getting the information you're looking for from the reports, please let us know.

Thanks,
Brian

Senior Account Manager
bjones@techexcel.com
925-871-3920

Easy to use and modify, seamless experience

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's simple, to-the-point, and allows for a good amount of control and customization. Customer service is quick to respond.

Cons: There have been a few minor issues with getting the DevAdmin software running. However, we are in the process of getting that ironed out with customer support.

Needs to embrace cloud and add ease of use to the product

Dec 15, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: We used to have Devtrack to maintain bugs etc. but it was clunky and features were not always the most user-friendly. It got the job done but had performance issues etc. Hope it becomes easier to use and embraces cloud for teams across the globe without incurring performance/access issues,

Vendor Response

by TechExcel on December 15, 2016

DevTrack has been, and is currently, available on cloud or on-premise. Informatica chose an on-premise deployment and to my knowledge never asked about switching to a cloud environment.

As for the clunkiness, performance issues and user-friendliness you were running an older version than the current one and your management chose not to upgrade.