Average Ratings

2 Reviews

  • 3.5 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $1,995.00/one-time/user
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Azteca Systems
  • www.cityworks.com/
  • Founded 1986
  • United States

About CityWorks

Issue and track requests for service and work orders for everything you manage.


Spotlight media placeholder

CityWorks Features

  • Budgeting & Forecasting
  • Code Enforcement
  • Compliance Management
  • Fixed Asset Management
  • Inventory Management
  • License Issuance
  • Permit Issuance
  • Purchasing & Receiving
  • Self Service Portal
  • Taxation & Assessment
  • Utility Billing
  • Work Order Management
  • Billing & Invoicing
  • Compliance Management
  • Contract Management
  • Customer Database
  • Document Management
  • Equipment Maintenance
  • Fixed Asset Management
  • Job Costing
  • Project Management
  • Service Request Management
  • Work Order Management

CityWorks Reviews Recently Reviewed!


Cityworks, effective but not intuitive.

Sep 26, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like the ability to track a wide variety of items, from staff hours, to vehicles, to historical data on particular assets.

The reports can be customized to virtually any configuration.

Possibilities seem endless from a user point of view. Once trained thoroughly on the system it is easy enough to use and even new tasks can be figured out with a bit of digging.

Mapping works well to "see" the assets you need to select... asset manager is better used when you know all details of assets in order to select.

Cons: Search feature is not easy and often comes up with no data when data exists. There are too many fields and variable to choose from "out of the box" , needs excessive customizations to fine tune.

Requires an effective team to do "back end" work to keep user friendly. Some tasks are not customizable limiting useages.

Extensive training is necessary to really use system effectively, untrained users can really mess up data.

Overall: I have been a Cityworks user for 5+ years, it has been great for tracking staff hours and integrates fairly well with payroll systems. Reports have been useful in day to day tracking of equipment, labour & materials used for wide variety of tasks.

Expensive and difficult to use, but does what it's supposed to (most of the time)

Nov 07, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Good capabilities in both reporting, visualisation of work being done and cost associated with those areas. Integrates well with GIS data and does keep track of asset costs like it promises.

Cons: Managing the software in-house is difficult to do because it's not exactly intuitive. Employees often have a hard time interacting with the software unless they've been trained specifically - and even then they often need assistance. Working with third-party consultants can work, but then you have the added cost and hassle.

Overall: Good reporting and functions well with ESRI GIS to give accurate cost analyses of assets in their mapped areas. Does what it promises.