--- title: "Trimble Cityworks Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Trimble Cityworks Software - reviews, pricing plans, popular comparisons to other Public Works products and more." source_url: "https://www.capterra.com/p/80839/CityWorks/" page_type: "product" language: "en" --- # Trimble Cityworks Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Trimble Cityworks ## What is Trimble Cityworks? Trimble Cityworks is a GIS-centric asset lifecycle management system that helps you deliver cost-effective, reliable public infrastructure—from permits, licensing and construction to maintenance and replacement. From the office to the field, Trimble Cityworks helps you improve service to your community while increasing safety, efficiency and performance. ## What is Trimble Cityworks used for? [Work Order](https://www.capterra.com/work-order-software/)[GIS](https://www.capterra.com/gis-software/)[Government](https://www.capterra.com/government-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price $1995 One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Fixed Asset Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Trimble Cityworks?[Manage this product listing](https://www.g2.com/products/trimble-unity-construct/claim_requests/new?auto=true) ## Trimble Cityworks Overview Updated September 2026 AI summary Trimble Cityworks offers government and public sector organizations a platform for managing assets, permits, inspections, and work orders with strong GIS integration, especially with Esri products. Designed for small to enterprise teams, it delivers workflow automation, compliance tools, and reporting, with extensive API options for integration. Deployment is flexible across web, cloud, and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Trimble Cityworks 4.4 (27) VS. [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price $1995 One Time Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (27) Ease Of Use 4.0 (1,325) Value For Money 4.0 (22) Value For Money 4.1 (1,085) Customer Service 4.2 (25) Customer Service 3.9 (1,111) ## Trimble Cityworks alternatives [UpKeep](https://www.capterra.com/p/145635/UpKeep/) [4.6 (1,331)](https://www.capterra.com/p/145635/UpKeep/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/145635/UpKeep/) [EZO EAM](https://www.capterra.com/p/124047/EZOfficeInventory/) [4.6 (1,546)](https://www.capterra.com/p/124047/EZOfficeInventory/reviews/) Starting price $65.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/124047/EZOfficeInventory/) [CARL Source](https://www.capterra.com/p/127149/CARL-Source/) [4.5 (102)](https://www.capterra.com/p/127149/CARL-Source/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/127149/CARL-Source/) Highest Rated [Asset Infinity](https://www.capterra.com/p/151567/Asset-Infinity/) [4.7 (38)](https://www.capterra.com/p/151567/Asset-Infinity/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/151567/Asset-Infinity/) [View all alternatives](https://www.capterra.com/p/80839/CityWorks/alternatives/) ## FAQs about Trimble Cityworks Overview ### Which roles and teams benefit most from Trimble Cityworks? Trimble Cityworks is most used by public works leaders, GIS and asset management teams, and municipal IT and business systems staff. These roles rely on it to manage infrastructure assets, coordinate service requests and work orders, maintain geospatial data accuracy, and improve planning, reporting, budgeting, and cross-department operational visibility. Answer based on 27 reviews Overview ### What company size and industries is Trimble Cityworks built for? Trimble Cityworks is built for local governments, with enterprise organizations making up 37% of reviewers and Government Administration leading at 52%. It also serves small businesses at 33% and midsize businesses at 30%, with additional adoption in Utilities at 26% and Environmental Services at 4%. Answer based on 27 reviews Features and Usability ### What are the key features of Trimble Cityworks? Trimble Cityworks offers asset tracking and fixed asset management, plus work order creation, work order management, and maintenance scheduling for field operations. It also includes permit issuance, code enforcement, inspection management, and service request management, along with GIS tools such as geographic maps, map creation, and spatial analysis. Integrations ### Which third-party tools and platforms does Trimble Cityworks integrate with? Trimble Cityworks integrates with ArcGIS and Boomi. ArcGIS support includes ArcGIS Online webmaps and asset location workflows, while Boomi can serve as the integration platform for connecting Cityworks with other systems. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does Trimble Cityworks offer? Trimble Cityworks provides in-person training and documentation to help teams get started. In-person sessions support guided instruction and direct interaction, while documentation gives users written reference material for reviewing features, steps, and setup details as needed. Answer based on 4 reviews Getting Started and Support ### What customer support options does Trimble Cityworks offer? Trimble Cityworks provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. Users describe the technical support and documentation as helpful, with partners often seen as knowledgeable. Account management support is also mentioned positively, alongside an intuitive interface that helps reduce support needs. Answer based on 2 reviews Ease of use ### Is Trimble Cityworks easy to use? Trimble Cityworks works well for daily asset and work order tasks once teams are trained, but initial use can feel difficult. Local government staff and utility teams like the interface, mobile access, and data handling, while many users mention a steep learning curve, tricky search, reporting help needs, and complex setup. Answer based on 11 reviews ## Features AI summary Based on 287 Public Works reviews Capterra data shows that buyers of government software rank the following features as their top priorities: - **Financial Management** (**75%** of reviewers rated this feature as critical) - **Workflow Management** (**44%**) - **Activity Dashboard** (**39%**) Trimble Cityworks supports **Workflow Management** and **Activity Dashboard**, giving public sector teams a way to manage processes consistently and monitor day-to-day operations in one place. However, it does not offer **Financial Management**. Instead, it provides other features that reviewers also rate as important, including **Access Controls/Permissions** (**52%**) and **Compliance Management** (**40%**), which help agencies control user access, stay aligned with regulatory requirements, and make oversight easier for staff across departments. Workflow Management 4.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Access Controls/Permissions 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Compliance Management 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Work Order Creation 4.6 (13) 53.85% of 13 reviewers that rated this feature as important or highly important Create a new work order For Government 4.7 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Intended to be used by governmental agencies Customizable Reports 4.4 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Alter the layout and content of reports Trimble Cityworks 42 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Budgeting/Forecasting: Create budgets based on historical data and future projections - Building Permits: Permit issued by the local government before constructing a new building or remodeling an existing one - Code Enforcement: Ensure all properties are adhering to government and legal codes - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contract/License Management: Track, store, and access client contracts or licenses - Customizable Reports: Alter the layout and content of reports - Data Visualization: Graphical representation of data - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Tracking: Track the location of specific equipment at all times - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Government: Intended to be used by governmental agencies - Geographic Maps: Visualize locations on a map - Historical Reporting: Information, data and reports that are being tracked over time - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Job Management: Manage and track all job information and associated tasks - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Map Creation: Create custom maps - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Permit Issuance: Issuance of valid permits to initiate projects or tasks - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Reporting: Active reporting of data and metrics - Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Assessment: Initiate collection and analysis of known risks - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Spatial Analysis: A study of entities based on topological, geographic and geometric attributes. - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (27) 4.2 Based on 27 reviews ## Pricing Value for money 4.0 (22) Basic $1,995 One Time Value for money 4.0 (22) 4.0 Based on 22 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (25) 4.2 Based on 25 reviews ## User reviews Overall rating 4.4 Based on 27 reviews Filter by rating 5(12) 4(13) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent Robert B. GIS Manager Government Administration ### "Ultimate Enterprise Application " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2024 Long time administrator and user of Cityworks who has watched the evolution of the system over many years. Ease of use and setup is great. Pros Cityworks AMS and PLL offers a complete enterprise solution for maintaining a city with asset management and permitting process control all in one place. Cons Not really much. The solution is always evolving to fit user needs and address issues and make enhancements. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JH Jason H. GIS Supervisor Utilities ### "CMMS that is ESRI friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 16, 2024 So far it has been great, from a GIS standpoint. Pros Easy integrations with ESRI products. Easily consumes ArcGIS Online webmaps. Cons I've only been using it for a few months so not long enough to form an opinion. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RT Rita T. Business Systems Analyst Government Administration ### "Cityworks/New User" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 16, 2024 Pretty easy to navigate without training but feel as though I and gravely missing out. Pros Live assistance and support are easy to use and response time is incredibly fast with written instructions and support available Cons New user that received no training and I’m missing out on great data that I don’t know how to find yet. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ML Mandeep L. Application Analyst Government Administration ### "Mandy's review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 16, 2024 Pros Easy to customize functionality and features Cons The cityworks interface is quite old and slow Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JG Johnathan G. AMS and GIS Admin Utilities ### "Daphne Utilities Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2024 Pros viewing historical trends, asset tracking Cons Implementation was, of course, a long and arduous effort, but it was expected Switched from [Utility Management System (UMS)](https://www.capterra.com/p/170267/Utility-Management-System-UMS/) Lack of functionality on UMS. We were not able to capture asset information like we needed Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MM Michael M. senior information systems analyst Government Administration ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2024 Excellent product features and support staff are very knowledgeable. Pros It is easily configurable and the api offering is extensive. Cons This is nothing that I do not like about Cityworks. Reasons for choosing Trimble Cityworks Better features and configuration possibilities Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TK Tyler K. Systems Analyst Utilities ### "Cityworks for Utilities" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 16, 2024 Pros 1\. Robust Asset Management: Efficient tracking and maintenance scheduling reduce downtime and extend asset life. 2. GIS Integration: Seamless integration with GIS allows for superior asset visualization and decision-making. 3. Customizable and Scalable: Adaptable to the specific needs of utility companies, accommodating growth and complexity. 4. Mobile Accessibility: Field workers can access and update data in real-time, improving communication and data accuracy. 5. Work Order Management: Robust capabilities streamline task creation, tracking, and completion, enhancing workflow efficiency. 6. Regulatory Compliance:Detailed records and reports assist in maintaining compliance with industry regulations. Cons 1\. Implementation Cost and Time: Significant upfront investment and time required for setup may deter smaller companies. 2. Steep Learning Curve: Extensive features necessitate considerable training, with ongoing sessions possibly required. 3. Customization Complexity: Customizing the software can be complex, potentially needing additional technical expertise. 4. Performance Issues: Some users report performance bottlenecks with larger datasets, impacting efficiency. Switched from [WAM Software](https://www.capterra.com/p/79230/WAM-Hauler-Easy-Bill-Route/) Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JH Julianne H. GIS DBA Government Administration ### "Survey on cityworks" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 16, 2024 good except for upgrades. support staff are always very knowledgeable. Pros GIS centric is very important and dependent on success Cons reporting is difficult for users and request help often Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JS John S. Cityworks Analyst Government Relations ### "The Best Around" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2024 Pros Ease of use, ability to manipulate the data to get the information you need. Cons That not everything, in terms of functionality, are not implemented yet. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CB Craig B. Chief Innovation Officer Government Administration ### "My review " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 15, 2024 Very good working experience with everyone at CityWorks. Pros Full work flow management system that has a large number of integrations. Cons There are some functions that are not envision for our use case. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/80839/CityWorks/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.