# Trimble Cityworks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Trimble Cityworks the right Government solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/80839/CityWorks/reviews --- Trimble Cityworks 4.4 (27) [View alternatives](https://www.capterra.com/p/80839/CityWorks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Trimble Cityworks Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews TK Tyler K Systems AnalystUtilities, 51 - 200 employeesUsed the software for: 1-2 years. “GIS Integration: Seamless integration with GIS allows for superior asset visualization and decision-making.“ May 16, 2024 MT Marty T Administrative AssistantGovernment Administration, 11 - 50 employeesUsed the software for: 1-2 years. “Customer support from our account management team, intuitive graphic user interface design“ May 15, 2024 JH Jason H GIS SupervisorUtilities, 201 - 500 employeesUsed the software for: Less than 6 months. “Easy integrations with ESRI products.“ May 16, 2024 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Robert B. GIS Manager Government Administration Used the software for: 2+ years ### "Ultimate Enterprise Application " May 17, 2024 5.0 Long time administrator and user of Cityworks who has watched the evolution of the system over many years. Ease of use and setup is great. Pros Cityworks AMS and PLL offers a complete enterprise solution for maintaining a city with asset management and permitting process control all in one place. Cons Not really much. The solution is always evolving to fit user needs and address issues and make enhancements. Review Source ED Erik D. Engineering and Technology Specialist Utilities Used the software for: 2+ years ### "City Works Review" May 15, 2024 5.0 Good so far. Biggest problem is employee buy in. Pros Ease of communication. Tracking assets, service requests, and work orders. Cons Repsond. Getting used to it after office. Also, it seems like it was pushed out before it was developed enough, to many updates to responds, admin, styles ect... Switched from [QAlert](https://www.capterra.com/p/224223/QAlert/) Needing better application. SAW Grant through MDEQ paid for the upgrade to CityWorks. Review Source DM David M. Land Resources Operations Supervisor Government Administration Used the software for: 2+ years ### "Personal Opinion " May 10, 2024 3.0 Pros Work order creation, management, and asset history. Cons Clunky UI, customizing ability especially in an enterprise environment. Review Source JG Johnathan G. AMS and GIS Admin Utilities Used the software for: 2+ years ### "Daphne Utilities Review" May 16, 2024 5.0 Pros viewing historical trends, asset tracking Cons Implementation was, of course, a long and arduous effort, but it was expected Switched from [Utility Management System (UMS)](https://www.capterra.com/p/170267/Utility-Management-System-UMS/) Lack of functionality on UMS. We were not able to capture asset information like we needed Review Source TK Tyler K. Systems Analyst Utilities Used the software for: 1-2 years ### "Cityworks for Utilities" May 16, 2024 4.0 Pros 1\. Robust Asset Management: Efficient tracking and maintenance scheduling reduce downtime and extend asset life. 2. GIS Integration: Seamless integration with GIS allows for superior asset visualization and decision-making. 3. Customizable and Scalable: Adaptable to the specific needs of utility companies, accommodating growth and complexity. 4. Mobile Accessibility: Field workers can access and update data in real-time, improving communication and data accuracy. 5. Work Order Management: Robust capabilities streamline task creation, tracking, and completion, enhancing workflow efficiency. 6. Regulatory Compliance:Detailed records and reports assist in maintaining compliance with industry regulations. Cons 1\. Implementation Cost and Time: Significant upfront investment and time required for setup may deter smaller companies. 2. Steep Learning Curve: Extensive features necessitate considerable training, with ongoing sessions possibly required. 3. Customization Complexity: Customizing the software can be complex, potentially needing additional technical expertise. 4. Performance Issues: Some users report performance bottlenecks with larger datasets, impacting efficiency. Review Source NS Nathan S. Geospatial Services Manager Information Services Used the software for: 2+ years ### "Industry leading software" May 15, 2024 4.0 Pros Ease of use and clean UX. Seamless integration with Esri. Cons Respond UI moves around a lot when clicking and navigating. Frustrating for my users. PLL is not easy to administer given all of the nuances. Notifications are also tough to manage and limited in their functionality. Alternatives considered [Tyler Enterprise Permitting & Licensing](https://www.capterra.com/p/172780/EnerGov/) Switched from [TrakIT](https://www.capterra.com/p/136493/TrakIT/) Terrible vendor relations and tech support. Review Source VR Verified Reviewer Enterprise Application Manager Utilities Used the software for: 2+ years ### "Cityworks - It really works" May 15, 2024 4.0 Overall experience has been great. With how quickly the technological landscape is shifting, Trimble has done very well to keep up. Pros Ease of installation and administration. The technical support and extensive documentation available to help admins and users is pretty awesome. All the partners available are experts and do a very good job. Cons Cityworks has API and webhooks to help connect with other Information Systems but they do not cover all bases and force us to go with custom solutions. Review Source MM Michael M. senior information systems analyst Government Administration Used the software for: 2+ years ### "Great product" May 16, 2024 5.0 Excellent product features and support staff are very knowledgeable. Pros It is easily configurable and the api offering is extensive. Cons This is nothing that I do not like about Cityworks. Reason for choosing Trimble Cityworks Better features and configuration possibilities Review Source EL Elayna L. City Planner Political Organization Used the software for: 2+ years ### "A plug for Newedge" May 15, 2024 5.0 Pros Newedge implemented Cityworks for our loval government and the transition and ease of use has made development in Beaumont, Texas easier than ever. Having contractors able to submit plans for development without having to physically be in Beaumont has development booming. Cons No more office updates, seriously respond is coming and we know but I like office haha. Review Source JH Julianne H. GIS DBA Government Administration Used the software for: 2+ years ### "Survey on cityworks" May 16, 2024 4.0 good except for upgrades. support staff are always very knowledgeable. Pros GIS centric is very important and dependent on success Cons reporting is difficult for users and request help often Review Source MD Matt D. Operations Supervisor Environmental Services Used the software for: 2+ years ### "Davidson Review" May 15, 2024 4.0 Pros If you understand the program it can boost your companies asset management Cons It is a difficult road to set it up and customize Review Source EP Ernestine P. Cityworks Administrator Government Administration Used the software for: 2+ years ### "Cityworks " May 15, 2024 5.0 Excellent customer service. Ability to chat, submit cases, and hopping on a call with a tech. Pros Ease of customization and easy to use. Ability to train users quickly. Cons Lack of full functionality in aime apps Review Source NA Naelia A. Operations Planner Utilities Used the software for: 2+ years ### "Very Satisfied " May 15, 2024 5.0 Pros The capabilities of city work are superior to other progams ive used Cons Not free training. I would like to be able to have yraining resources available at no cost. Review Source MT Marty T. Administrative Assistant Government Administration Used the software for: 1-2 years ### "Ivins City CityWorks Review" May 15, 2024 5.0 Pros Customer support from our account management team, intuitive graphic user interface design Cons Slight hiccups with earlier versions during transition from office to respond. Review Source AC Ashley C. Financial Coordinator Government Administration Used the software for: 2+ years ### "CityWorks work order use" May 15, 2024 4.0 Pros Tracking labor, equipment, material and reporting Cons Not being able to edit tasks on work orders Review Source JS John S. Cityworks Analyst Government Relations Used the software for: 6-12 months ### "The Best Around" May 16, 2024 5.0 Pros Ease of use, ability to manipulate the data to get the information you need. Cons That not everything, in terms of functionality, are not implemented yet. Review Source CB Craig B. Chief Innovation Officer Government Administration Used the software for: 2+ years ### "My review " May 15, 2024 4.0 Very good working experience with everyone at CityWorks. Pros Full work flow management system that has a large number of integrations. Cons There are some functions that are not envision for our use case. Review Source ML Mandeep L. Application Analyst Government Administration Used the software for: 2+ years ### "Mandy's review" May 16, 2024 4.0 Pros Easy to customize functionality and features Cons The cityworks interface is quite old and slow Review Source RT Rita T. Business Systems Analyst Government Administration Used the software for: Less than 6 months ### "Cityworks/New User" May 16, 2024 4.0 Pretty easy to navigate without training but feel as though I and gravely missing out. Pros Live assistance and support are easy to use and response time is incredibly fast with written instructions and support available Cons New user that received no training and I’m missing out on great data that I don’t know how to find yet. Review Source UC Uriel C. Program Manager Utilities Used the software for: Less than 6 months ### "Early use review " May 15, 2024 4.0 Pros The software really looks like as resofters so it should be easy to learn Cons Not really knowing all of the add-ons and other things you can do with it early on Review Source VR Verified Reviewer Administrative Professional- Asset Data Coordinator Government Administration Used the software for: 2+ years ### "Cityworks, effective but not intuitive." September 26, 2018 4.0 I have been a Cityworks user for 5+ years, it has been great for tracking staff hours and integrates fairly well with payroll systems. Reports have been useful in day to day tracking of equipment, labour & materials used for wide variety of tasks. Pros I like the ability to track a wide variety of items, from staff hours, to vehicles, to historical data on particular assets. The reports can be customized to virtually any configuration. Possibilities seem endless from a user point of view. Once trained thoroughly on the system it is easy enough to use and even new tasks can be figured out with a bit of digging. Mapping works well to "see" the assets you need to select... asset manager is better used when you know all details of assets in order to select. Cons Search feature is not easy and often comes up with no data when data exists. There are too many fields and variable to choose from "out of the box" , needs excessive customizations to fine tune. Requires an effective team to do "back end" work to keep user friendly. Some tasks are not customizable limiting useages. Extensive training is necessary to really use system effectively, untrained users can really mess up data. Review Source MF Matt F. Business Systems Specialist Sr Information Technology and Services Used the software for: 2+ years ### "Work and Asset Management Workhorse" December 17, 2019 5.0 Good experience with feedback from our users to allow us to make Cityworks what they need and to make it more user friendly for users who do not have a GIS background. Pros This is a very scalable software for work and asset management. The best part is that it is 100% GIS based. It is also very customizable through XML and JS changes. We have made it our own to what our users require. Cons The separate map page can be hard to work with. Most of our users prefer to use GIS Search. We have also customized the work order page to include an imbedded map. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Trimble Cityworks Cityworks is more geared towards work and asset management. Review Source JH Jason H. GIS Supervisor Utilities Used the software for: Less than 6 months ### "CMMS that is ESRI friendly" May 16, 2024 5.0 So far it has been great, from a GIS standpoint. Pros Easy integrations with ESRI products. Easily consumes ArcGIS Online webmaps. Cons I've only been using it for a few months so not long enough to form an opinion. Review Source VR Verified Reviewer Asst Director of Public Works Government Administration Used the software for: 1-2 years ### "great for public works" March 15, 2019 5.0 Our previous work order program did not have a mapping feature and also did not allow you to track costs. We now can track costs in many different ways (by asset, by location, by date, by time period, etc.). Pros The mapping feature allows us to see problem areas instead of just looking at a list. Cons If you schedule repeat work orders, they are created immediately upon completion of the current work order. This tends to clutter up your list of work orders. Review Source fZ flora Z. software specialist Government Administration Used the software for: 1-2 years ### "review for Cityworks" November 19, 2019 4.0 Easy to start to work with it Strong GIS function Too many clicks for certain functions. Pros This is a great system with embedded GIS. Users run the system for asset management through work order, inspection, service request modules, and etc. Cons As different organizations have different business work flow, we need customization to fit our business requirement. Cityworks lacks the tool to make customization. Review Source Similar Products Featured