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MySurveyLab is scalable survey tool designed both for small and medium enterprises, as well as big international organizations. For most demanding clients we offer custom system development.

Product Details

MySurveyLab is professional online survey tool that supports survey creation, automates response collection and report generation. System is a web application and no additional software expect web browser is needed to use it. Some of the service features include: advances logic & randomization, any language support & multi-language surveys, teamwork & survey results sharing, enhanced security (SSL/HTTPS), survey results export (Excel, SPSS, PowerPoint), branding & white label surveys, API.

Contact Details

MySurveyLab

http://www.mysurveylab.com

Founded in 2009

Located in Poland

Dashboard
Dashboard
Dashboard
Dashboard 2
Survey list
List of responses
Report summary

Starting Price

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

MySurveyLab Features

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video
Aggregate Reports
Comparative Reports
Customizable Questions
Group Summary Report
Individual Reports
Question Library
Rater Selection
Rater Tracking
Self Service Portal
Supports External Reviewers
Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

MySurveyLab Reviews

Overall
5/5
Ease of Use
5/5
Customer Service
5/5

Showing Most Helpful

Showing 29 of 29 reviews

Showing Most Helpful

Showing 29 of 29 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Jakob L.
PM
Logistics and Supply Chain, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 4, 2018

“Great mobile app for offline survey collection”

OverallThe software is very easy to use. I can quickly create a survey and collect feedback. It became almost as important tool in our organization as Excel or PowerPoint.
ProsGreat mobile app for offline data collection. The tool just does the job. I can collect feedback from the remote locations, where the Internet connection sometimes is a big problem. This feature is a life saver.
Reviewer Source 
Source: Capterra
February 4, 2018
Marcin P.
PhDstudent
Leisure, Travel & Tourism, Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
November 3, 2016

“Strongly recommend mySurveyLab.com”

OverallI'm using mySurveyLab.com for a couple of months and I must admit that - in my opinion - this portal is just great. It has very user-friendly interface, it is easy to use and has various professional functions. Additionally, every time when I'm having some questions I'm in touch with mySurveyLab support team and I'm always getting quick reply and needed help from this department. This is very important because thanks to this I don't have any fear of creating new surveys and conducting new researches because I know that support team from mySurveyLab.com is going to help me and solve my problems. Many thanks to Mr Jakub for his patience and knowledge. I strongly recommend mySurveyLab.com!
Pros- great support team - various functions - low price - professional statistics in different file formats
Cons- It's hard to find any cons
Source: Capterra
November 3, 2016
Krystian W.
Unspecified
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: GetApp
September 22, 2017

“Perfect tool for academic research”

ProsFast and intuitive user interface allows for an effortless survey creation and speeds up whole process. Very handy data collection possibilities allows to reduce data processing time in the future and provides additional insights.
ConsI had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons.
Reviewer Source 
Source: GetApp
September 22, 2017
Artur P.
1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
June 15, 2016

“mySurveyLab - flexible and very intuitive tool ”

OverallmySurveyLab offers a very well prepare suite that contain questioner creation, communication with respondents and statistic tool. mySurveyLab has helped us a lot to run smoothly and efficiently feedback exercises and collect data in many projects we run for our clients.
ProsmySurveyLab is easy to use and very intuitive tool
Source: Capterra
June 15, 2016
Princess S.
Strategy Coordinator
51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
February 8, 2018

“Using MySurveyLab”

ProsI like that MySurveyLab is device-agnostic, so I can use it on any device that accesses the internet. Another great thing about it is that there are many languages to choose from, even rarer ones like Arabic! It also integrates with many CRM tools, which is a plus.
ConsThe starter prices are great, though the professional monthly package can become expensive compared to free survey tools. It's only worth it for companies that need a high-level, interoperable survey system.
Reviewer Source 
Source: SoftwareAdvice
February 8, 2018
Jakub S.
PM
Telecommunications, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 9, 2019

“Great survey toole. Easy to use. ”

OverallMySurveyLab is great tool both for big research projects and quick surveys. The real power of the software is that you can start in minutes with any project. The software is doing really well with big sets of data. This is super cool as even if you collect hundreds of thousands of responses for a single survey the access to the reports is super quick.
ProsYou can start in minutes, ready to use survey templates for even quicker start, mobile app
ConsIt is hard to find any weak points. I guess there are no.
Reviewer Source 
Source: Capterra
June 9, 2019
Verified Reviewer
Telecommunications, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Value for Money
5/5
Source: GetApp
May 27, 2016

“The best tool if you want to gather data quickly ”

OverallIt's neat and makes it possible for us to conduct interviews easily and quickly. Building a questionnaire is simple and once the answers are collected it generates comprehensible reports. Above all, mysurveylab.com makes it possible for us to reduce the cost and time spend on research projects. Also, it's very user-friendly. I definitely recommend mysurveylab.com and encourage everyone to try it out.
Source: GetApp
May 27, 2016
Timea B.
Deputy CEO
Translation and Localization, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Source: GetApp
May 31, 2016

“Very satisfied with mySurveyLab online surveys ”

Overallmysurveylab.com online surveys has helped us learn about expectations of our new customers and maintain good and long-term relations with existing ones. mysurveylab.com has been doing an excellent job for us.
Source: GetApp
May 31, 2016
Avatar Image
Shirley F.
Equine Science MSc Candidate
Veterinary, Self-employed
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 5, 2019

“Wonderful software”

Overallreally nice, and great service
Prosvery easy and simple to use, simple modern designs rich in features
Consthe features are a bit scattered and it's hard to find the right one.
Reviewer Source 
Source: Capterra
July 5, 2019
Avatar Image
Kirill L.
General Manager Russia & Global BD Director
Information Services, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 27, 2018

“Positive experience - all aspects”

OverallWe had a theory regarding our product and needed to conduct a survey to prove it right or wrong, The results were very, very helpful.
ProsThe survey was easy to create. The reports are easy to use. The support team is helpful and responds fast. They can provide their own panel of respondents which was extremely helpful.
ConsThe service did not accept cards so I had to make a wire transfer. It was not a big problem anyway.

Vendor Response

By MySurveyLab on June 28, 2018
Hi Kirill. Thanks for nice words. We are working on the card payments for the sampling services, so next time we will be ready. :) We currently do support cards for all our subscription plans.
Reviewer Source 
Source: Capterra
June 27, 2018
Agnieszka S.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
March 10, 2015

“Excellent tool for marketing research”

OverallIt's a very cool software. It's neat and makes it possible for us to conduct interviews easily and quickly. Building a questionnaire is simple and once the answers are collected it generates comprehensible reports. Above all, mysurveylab.com makes it possible for us to reduce the cost and time spend on research projects. Also, it's very user-friendly. I most definitely recommend mysurveylab.com and encourage everyone to try it out.
Source: Capterra
March 10, 2015
Piotr K.
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Value for Money
5/5
Source: GetApp
June 27, 2016

Source: GetApp
June 27, 2016
Maciej M.
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Value for Money
4/5
Source: GetApp
June 6, 2016

Source: GetApp
June 6, 2016
Joanna L.
Unspecified
Used the software for: I used a free trial
Overall Rating
5/5
Source: GetApp
June 4, 2016

“User friendly, great support”

Overallmysurveylab.com customer support is outstanding. They answer is always quick and to the point. It is a real pleasure to work with them. The software itself is easy to use, and what is impotent for me it provides excellent multi-language survey features.
Prosgreat user support, great multi-language surveys

Vendor Response

By MySurveyLab on June 7, 2016
Many thanks. Our happy customers are real motivation for us.
Source: GetApp
June 4, 2016
Avatar Image
Waqas S.
Ceo
Apparel & Fashion, 11-50 employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 27, 2019

“Brillaint without any doubt”

ProsThey most i like about Mysurveylab is that they allow you to create a survey very easily and their support team is very responsive
ConsAs far as i am consirned i don't have any cons about it
Reviewer Source 
Source: Capterra
July 27, 2019
Yuliia M.
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
March 29, 2018

“Great choice for Bachelor thesis research”

ProsI used MySurveyLab for my Bachelor thesis research. The design is really clear and intuitive. There are many types of questions available to create. I easily shared my survey, downloaded results and attached them to my thesis. Also I'm thankful for 50% discount I received as a student.
ConsI can't find any cons except it' only sometimes hard to find some features. But it is a really good tool in general.
Reviewer Source 
Source: GetApp
March 29, 2018
Grzegorz K.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
December 21, 2016

“Best on market”

OverallMysurveylab is really fast in comparison to other tools on market. You don't have to wait for every single piece of data. They have best cross tabulation I ever use. Real if you need this functionality there is no better option.
ProsFunctionalities like SPSS, Heat maps, Cross tabulation and report filters.
ConsHelp is not always helpful
Source: Capterra
December 21, 2016
Tomasz G.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
November 2, 2016

“Efficient software with great support”

OverallWe've been conducting our surveys with MySurveyLab for many years now. What is worth to underline is the great support team that is always ready to help and effective. When it comes to create surveys, MSL has everything what you demand from that kind of tool.

Vendor Response

By MySurveyLab on November 2, 2016
Thanks for very nice words.:) We are always happy to help.
Source: Capterra
November 2, 2016
Dorota B.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
October 27, 2016

“Advanced software useful & cheap”

OverallOur company used mySurveyLab - really high quality. Software is easy, everything is clear. Many useful features. Customer support on the highest level.
Source: Capterra
October 27, 2016
Tomasz W.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Source: Capterra
October 27, 2016

“Very nice software ”

OverallReally good software for beginners and bigger buisnesses wishing to hear their cusotmers.. Good pricing model. What i like most about it its still progres.
Source: Capterra
October 27, 2016
Joanna H.
Corporate Digital Marketing Sr Analyst
Information Technology and Services, 10,001+ employees
Used the software for: I used a free trial
Overall Rating
5/5
Source: GetApp
May 25, 2016

“Flexible and user-friendly”

OverallEasy to use, diverse question options including great ranking question. Flexible and scalable. Works great for small, private assignments and complex corporate projects.
Source: GetApp
May 25, 2016
Travi Y.
Clcs
11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
March 13, 2018

“Great Software to use”

Pros-Easy to use and set up -Works well on any internet browser -I would recommend this product to a friend
Cons-Sometimes it is a bit slow -Can be cumbersome at times -Cost effective program
Reviewer Source 
Source: SoftwareAdvice
March 13, 2018
Janina K.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Source: Capterra
December 13, 2016

“very good research tool”

OverallService support competent people willing to help, friendly attitude towards the client and looking for effective solutions
Source: Capterra
December 13, 2016
Artur B.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Source: Capterra
November 20, 2016

“Experience”

OverallI'm 3 years client of the company. The cooperation is excellent. Customer Support respond immediately.
Source: Capterra
November 20, 2016
Vlada K.
Marketing Executive
Internet, 1-10 employees
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: GetApp
March 29, 2018

Reviewer Source 
Source: GetApp
March 29, 2018
Laura L.
Head of marketing
Retail, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
May 17, 2019

“Great survey tool”

OverallSo far, so good. Its easy, scales the survey a according to the device, has unlimited questions and answers. What's better?
ProsOne of the best things about my survey lab is that theres NO NEED no install additional softwares. You just create an account and sign in, and you are ready to work. The responses are unlimited and so are the questions you can make.
ConsI would love it if it could be a little more personal. Like adding some branding to the survey
Reviewer Source 
Source: SoftwareAdvice
May 17, 2019
Joanna L.
Marketing and Advertising, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
June 17, 2016

“User friendly app, great support”

OverallIt's a very useful tool. This app is easy in use, the interface is user friendly and the support is very kind and helpful.
Prosgreat user support, great multi-language surveys
Source: Capterra
June 17, 2016
Pawel D.
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: GetApp
December 7, 2016

Source: GetApp
December 7, 2016
Izotov O.
Retail, Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
November 28, 2016

“Mysurveylab - excellent solution”

OverallGreat survey software and professional customer support. We used online surveys with heat map and hot spot questions and software worked really well. It is real pleasure to work with mysurveylab.com.
Prosfunctionality, support, loyalty, cost, continuous improvement
Consneed a more modern interface
Source: Capterra
November 28, 2016