# SurveyLab Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SurveyLab Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/80891/mySurveyLab-com --- # SurveyLab Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SurveyLab ## What is SurveyLab? SurveyLab is a professional online survey tool that supports survey creation, automates response collection and report generation. System is a web application and no additional software except a web browser is needed to use it. Some of the service features include : advanced logic & randomization, any language support & multi-language surveys, teamwork & survey results sharing, enhanced security (SSL/HTTPS), survey results export (Excel, SPSS, PowerPoint), branding & white label surveys, API. ## What is SurveyLab used for? [Survey](https://www.capterra.com/survey-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 62 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $49 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SurveyLab?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.surveylab.com/&name=SurveyLab) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SurveyLab 4.9 (62) VS. [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting Price $49 Flat Rate, Per Month Starting Price $55 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (60) Ease Of Use 4.5 (280) Value For Money 4.8 (52) Value For Money 3.9 (144) Customer Service 4.8 (55) Customer Service 4.3 (233) ## SurveyLab alternatives [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (12)](https://www.capterra.com/p/254609/Marvin/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [ATLAS.ti](https://www.capterra.com/p/171500/ATLAS-ti/) [4.7 (142)](https://www.capterra.com/p/171500/ATLAS-ti/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171500/ATLAS-ti/) [View all alternatives](https://www.capterra.com/p/80891/mySurveyLab-com/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 5.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Analysis Tools 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software Survey Builder 5.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Create and manage surveys Customizable Templates 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Data Import/Export 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Import and export data to and from software applications Email Marketing 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns SurveyLab 116 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Creation, administration, and evaluation of assessments or tests Automatically populating fields or sections within a form Automatically score assessment results Compare key metrics for the business against prominent players in the industry Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Identify customers at risk of migration and activate strategies to retain them Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Capability of a software or system to make decisions and perform actions based on specified conditions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more A collection of customer information such as contact details, demographics, previous interactions, etc. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Process of gathering, measuring, and analyzing accurate data Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Predefined actions automatically performed on the occurance of specific events Market research conducted via in-person interviews Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Search for specific words or phrases within a document or database Document completed by employee to assist with career and personal development to reach short term and long term goals Present live poll results to audience Combining elements of both quantitative and qualitative data to conduct research Access software remotely via mobile devices Distribute a survey via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Supports various file formats Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Ability of websites, web applications, or mobile applications to function without an active internet connection Practice of collecting data and responses for market research/surveys without an internet connection Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page Exams administered online via computers or other electronic devices Conduct and manage panel discussions for the purpose of market research Market research conducted via paper A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Share and present designs Reporting on how each user, task or process has advanced since its initiation Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Allow users to collaborate and ask questions regarding folders and/or documents within the system Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Brief assessments used to measure knowledge and skills Randomize the displayed order of questions and answer options Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics An individual's evaluation of his or her own strengths, weaknesses, and skills Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Survey popup over a webpage to specific users based on their behavior Skip over or route respondents to different questions based on their previous answers Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Apply statistical/mathematical models to sets of data Allow media to be embedded in the question or answer options Create and manage surveys Manage sample of audience for conducting market research surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Schedule students for online testing Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Set time limits with respect to the entire exam or as per the questions Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Analyze and gain insights into user experience Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites Assign weighting to individual test questions according to the level of importance An extended application or connector that enables users to perform additional services with their current set of tools Visual representations of words that give greater prominence to words that appear more frequently Get Advice We can help you find the software with the features you need. Features 4.7 (55) 4.7 Based on 55 reviews ## Pricing Value for money 4.8 (52) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/80891/mySurveyLab-com/pricing/) Starter $49.00 Flat Rate,Per Month It includes: - CES - CSAT - CSV - Excel Support - Multichannel Surveys - NPS - Report Filters - Survey Logic - Survey Themes Advanced $99.00 Flat Rate,Per Month It includes: - 2500 Responses / Month - Answer Choice Rotation - Data Trends - Everything in Starter Plus - Metrics - Mulitlanguage Survey - Multilanguage Surveys - Piping - SPSS Export Professional $249.00 Flat Rate,Per Month It includes: - 3 Users - Advanced Survey Logic - Crosstab Reports - Everything Available in Advanced Plan Plus - Offline Responses - Question and Pages Rotation - Quotas - Support Module - Unlimited Responses Value for money 4.8 (52) 4.8 Based on 52 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (55) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (55) 4.8 Based on 55 reviews ## User reviews Overall rating 4.9 Based on 62 reviews Filter by rating 5(55) 4(7) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DG Dayanand G. Warehouse Executive Logistics and Supply Chain ### "Fantastic survey tool for your business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2025 My overall experience with SurveyLab has been great. Pros It is an excellent tool that helps you design professional surveys, feedback forms, etc., and lets you collect and analyze data. It lets you create surveys in various languages. It comes with flexible plans to fit your requirements. It offers many predefined, customizable survey templates and saves your time. Cons We have not encountered any issues with SurveyLab so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Joseph J. Conservator Museums and Institutions ### "Good survey programme" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 6, 2023 Pros We used this when trying other programmes and it worked pretty well Cons No real cons to be honest, it worked well Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RF Rayna F. patient care coordinator Health, Wellness and Fitness ### "survey lab to the moooon!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 2, 2023 Pros i appreciate the ease of use while using survey lab and the accurate results provided Cons I have had nothing but smooth experiences and interactions while using survey lab Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RV Ricardo v. Ik heb geen werk Entertainment ### "Goede Enquête site met veel vragen lijsten " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2023 Ik Vind survey Lab een hele fijne Enquête site de vragen zijn makkelijk te begrijpen de site is heel overzichtelijk ik vind het alleen jammer dat de site soms vastloopt en dat de vragen lijst opeens stopt maar voor de rest vind ik Survey Lab heel fijn werken Pros Veel leuke vragen lijsten Overzichtelijke site De vragen zijn makkelijk te begrijpen Cons Soms loopt hij vast Soms stopt de vraag lijst er zomaar mee Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Juanita C. comunicador social Writing and Editing ### "Encuestas en linea " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 24, 2023 Mi experiencia usando y participando de SurveyLab ha sido buena, he logrado alcanzar recompensas y acceder a pagos reales a través de tarjetas regalos y Paypal. Pros Survey Lab es una buena plataforma para acceder a encuestas y ganar extras en el tiempo libre. Es una plataforma fácil de usar. Siempre hay una encuesta en la cual participar con temas reales, actuales y de interés. Cons A veces después de haber respondido varias preguntas, algunas encuestas descalifican la participación, haciendo perder tiempo al usuario. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jared S. Handyman Construction ### "Survey lab review by jared" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 21, 2022 My experience with them has been great so far Pros I use survey lab daily and I have nothing bad I can say about it and have had no problems whatsoever so that is great and cannot say the same about other companies. Cons I like everything about survey labs so far so no complaints. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Marek M. Developer Program Development ### "Best survey software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2022 Quite frankly this is the best solution I came across so far. This tool is easy to utilize and the surveys are perfectly customized to mobile devices. Also, the fact that you can add a variety of logic methods to each question allows you to prepare a more complex survey which is still user friendly and easy for the respondents. Pros Survey lab is a fantastic tool for creating and scripting surveys. It has a full library of templates and is very easy and intuitive in use. The whole process is quick and effective. Cons I've only been using the survey for a limited time but so far so good no cons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Student Human Resources ### "Very good tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 4, 2022 Pros Easy to use and inexpensive compared to others. Cons Filtering system wasn't straightforward. Reasons for choosing SurveyLab Inexpensive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HH Holly H. Student Higher Education ### "SurveyLab Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 19, 2021 Pros This site is easy to use and doesn’t require a lot of skills. Cons The only con is the cost, however if used by a larger company it isn’t a huge cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Szymon B. Data Analyst Computer Software ### "Helpful and convenient" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2021 Helped me a lot in dealing with my work assignment. Pros I like the most the Logic system wchich is very proffessional and helps to move on quickly page by page with the survey and also attracts the visual effect. Cons Well, In my opinion the additional thing which might help some of the users is to add the possibility to duplicate the page of the survey. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/80891/mySurveyLab-com/reviews/) Popular comparisons [SurveyMonkey vs SurveyLab](https://www.capterra.com/compare/80891-253516/mySurveyLab-com-vs-SurveyMonkey)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)