# Page 2 | Reviewsnap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Reviewsnap the right 360 Degree Feedback solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/80949/Reviewsnap/reviews --- Reviewsnap 4.4 (114) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Reviewsnap ## Showing most helpful reviews Showing 26-50 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director Online Media Used the software for: 1-2 years ### "Reviewsnap- a well designed and balanced performance management tool for matured organization " August 17, 2024 4.0 Overall, Reviewsnap is a good and effective performance management tool for a matured organization but may need to develop the product offering more competitive Pros a. Very secure software and login though only Okta/ single sign in methods to terminate any multiple sessions b. Well integrated with other performance/ HR related tools like bonusly, Hi bobs etc. without any issues c. Very well designed dashboard for user experience for OKR/ goal setting and tracked with timelines d. Push notification enables to remind anything due and approaching e. Customer service team is very effective and happy to help Cons a. There is no or little AI deployed here where in today's world its almost a necessity b. There is no free trial when I experienced it. It was a blind decision for an organization. Switched from [Keka](https://www.capterra.com/p/149253/Keka/) Our contract was over with Keka and we wanted a new PM tool for global implementation Review Source LF Lori F. Director of Institutional Effectiveness Higher Education Used the software for: Less than 6 months ### "Reviewsnap Pros and Cons" June 11, 2020 4.0 We are very new to using Reviewsnap. We are just finishing up our very first review cycle with the software. Our contract said we would be trained as administrators but I do not really feel like that occurred. Basically a person from your company just clicked through screens and told us (very quickly) what they do when we first signed on the dotted line....but most people do not learn well from that method. I am more of a doer myself. Also, we were told that Reviewsnap implementation rep would build everything but again, that isn't entirely true...I spent a significant amount of time customizing and testing before we went live and our rep had nothing to do with that work. Part of that was because we were also needing to rebuild our performance review process to transition to paperless...but I felt very alone in that work and learned a lot the hard way through mistakes and making corrections. Our HR department could have never done this work for themselves...they do not have an IT background like I do. If I had not been involved in this project with them, I am not sure our review instruments and approval path would have been very good. Pros For the most part, our users like Reviewsnap. They feel that it is relatively intuitive, especially since the latest updates were implemented in May 2020. The automated email reminders at very nice and save our HR a lot of headaches. Cons Some parts of the template builder are messy. I would like to see a naming convention be recommended or some perhaps required to make it easier for us to find competencies and to know which sections and positions those competencies are linked to across the organization. The approval processes have way too many button clicks...these processes need to be streamlined for sure! We chose to only have the acknowledgement step this year so that our supervisors and staff would not get frustrated with this Software right out of the gate. Alternatives considered [PerformYard](https://www.capterra.com/p/155747/PerformYard-Talent/)[PeopleAdmin](https://www.capterra.com/p/130637/SelectSuite/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Reviewsnap Liked that job essential functions could be imported for us in the implementation phase. Also like the general look/feel and user experience. Switched from [Activity Insight](https://www.capterra.com/p/121968/Activity-Insight/) The digital Measures (DM) system was never really well designed for performance evaluation until recently when they came out with an additional module (workflow). Of course they want to charge extra to use the workflow module and we just didn't feel it was worth it. Our usage of DM had declined so much it didn't seem like a wise idea. Review Source Response from Mitratech June 16, 2020 Hi Lori - Thanks for taking the time to write a review. We really appreciate the honest feedback. As a new customer, we want to make sure you're receiving the support you need. Our Customer Success team will be reaching out to see how we can help. Lindsey H. Marketing & Business Development Coordinator Law Practice Used the software for: 2+ years ### "Reviewsnap is okay" August 26, 2019 3.0 Overall I think that it does what it was created to do, but it could use an upgrade to be more user friendly. Until the upgrade occurs, it may not be the best review software on the market. Pros I like that I can keep all of the good emails and praise documents I have received throughout the year on my profile so I can easily feature my performance compliments on my annual review. Cons It is pretty clunky - it could use an upgrade. It's not the best review software I have used, but it does what it is supposed to do. Review Source VR Verified Reviewer Associate Director, BIMForum Construction Used the software for: 2+ years ### "Pretty pleased with it" June 18, 2018 4.0 Pros It is fairly straightforward to use. I like the journal entries feature, to log good feedback and notable successes on a daily basis instead of trying to remember them the day before my review is due. Cons I have found it somewhat tricky to complete the review finalization process - every year I struggle to find how to send it on to my supervisor. That process could be a bit more straightforward in my opinion. Also I think it should save text automatically as you start typing to minimize the potential to accidentally navigate away from the page and lose your work. Review Source Amie M. Used the software for: 1-2 years ### "Winning Results" March 2, 2016 5.0 We have been a ReviewSnap client for several years and are continually impressed with the excellent customer service and ease of use of the software. As a non-profit, cost is also a huge factor and the annual contract is not only affordable, but is guaranteed to not increase once you sign up. Pros Our supervisors love the fact that that they can easily select ratings for their team and receive suggestions to add commentary. As the system admin, I love the fact that I can easily import new staff to the the database and create ad-hoc reports. Cons The only con is the finalization process - it would be nice to obtain final signature and not have to go back in to finalize. Review Source Jake C. ecommerce analyst Internet Used the software for: 6-12 months ### "Excellent Software" July 18, 2019 5.0 Pros \-B2B sales team/integration support was excellent -Authoricheck is genius -Number of review templates is great for using for different departments within the org. -Very easy to use software = very effective software Cons \-Standalone product, would be nice to be able to integrate with some of our other solutions -Auto-save feature while typing would be nice Review Source Gregory S. Senior Director, Human Resources Entertainment Used the software for: 2+ years ### "Our company has been a user for over 5 years. The ease of use and customer service have been great." April 18, 2018 4.0 Pros Ease of use and ability to adapt to our specific need. Making changes to the form is usually pretty simple and user friendly. Cons Difficulty in setting up a quarterly review with the same ease as the annual review. But I understand that the team has been working on making this possible. Review Source Julie G. Communications Specialist Law Practice Used the software for: 6-12 months ### "Better than before!" February 12, 2019 4.0 So far, so good. No complaints as a user! Pros ReviewSnap was introduced to all employees at our company about a year ago. Before it was implemented, we just had an in-house system that was clunky and difficult to use. The review process is much more streamlined now. All of the documents are in one place. Much better than the old system. Cons I haven't gotten to know it well enough to find any wrinkles. Doing my first review on the system has been pretty flawless. Review Source Nathalie W. Broadcast Media Used the software for: ### "A simple solution to performance management" December 17, 2014 4.0 I have worked with ReviewSnap for 4 years and managed the implementation in two companies (both large and small), and it has proved to be the simplest solution to performance management on the market. While it may not have the various modules and complexity of other tools, it is perfect for a company seeking to formalize its goal setting and evaluation process on a budget. Pros Simple to implement and train users Budget friendly and user friendly Responsive customer service team Constant upgrades and additions Customizable Cons English-language version only Compensation module in USD only Does not connect to other tools/modules Reports could be more robust and easier to create Review Source Chris B. Director of Career and Administrative Services Accounting Used the software for: 1-2 years ### "Customer Service" March 4, 2016 4.0 Customer service is top notch. Anytime I have a question I receive the answer the same day within minutes of my email. They have never not been able to help me. Review Source KG Katherine G. HR Specialist Used the software for: ### "Great product, amazing representative" February 3, 2015 5.0 Our overall experience with ReviewSnap has been great. Although we were very happy with what the product offers out of the box, we really like to have the flexibility of customization. We have received great feedback from our users on the ease of use and ability to access the system from any location. We firmly believe that our positive experience is not only because you have a great product, but mainly because we have an excellent representative, Ms. Gloria Giron. Ms. Giron is very professional and knowledgeable with this product. She responds promptly to calls, emails and requests, she is very thorough with her responses and she takes the time to teach and explain why or how things work. When she was on vacation, we received assistance from other representatives who were not as knowledgeable and who did not always respond in a timely manner. Needless to say, we are very happy and appreciative with her hard work and dedication to our company. The only area of improvement I can think of is the response time from developers, we feel that at times Gloria had to continuously follow up with them to get a response on quotes. Regardless and thanks to Gloria, this slight deficiency did not take away from our experience as she was very persistent with her follow up. Review Source PB Paola B. P&C Generalist Computer Software Used the software for: 2+ years ### "The way to keep reviews in the same place" December 20, 2019 5.0 I've had a good experience with Reviewsnap, now that it's integrated to Recruiterbox I can add new employees automatically after hiring them Pros having all personnel files in a single place makes it really easy to use. You can personalize all reviews and keep all the records Cons It's not easy to figure out the first time you are using it, adding templates is a little tricky Review Source Christine P. Legal Fellow Law Practice Used the software for: 6-12 months ### "Gets the Job Done" April 16, 2019 3.0 Pros I think it got the job done in terms of reviewing myself, getting reviews from other people, etc. Cons I wasn't able to edit parts of my account (e.g., photo, etc.), but that might have been because the administrator prevented me from doing so. Review Source DJ Don J. Training Coordinator Used the software for: ### "ReviewSnap is up and coming as a online performance review system" February 17, 2010 4.0 A good product that is getting better all the time. Well worth looking at for the price. Pros We looked at a lot of products most in the 20k-30k range that were bloated with bells and whistles and cradle to grave solutions. We only wanted a performance review system. With ReviewSnap that's what we got. They had standard templates but we wanted one for every job title abd it was easy to do by copying a basic template with our core competencies and modifying it with specific essential functions for each of the 85 job titles we have. The customer service has been available and responsive to our questions and needs and they have implemented several things that we thought would make the product better. I'm sure some were in the works already but it was nice to see your suggestions come to fruition. There are still a few things that would improve the product but it seems they are working on it. Cons All cons I have found have been quickly resolved by the company. Review Source NB Nancy B. VP, HR Used the software for: ### "Our company implemented Reviewsnap for our 2015 performance management reviews and goals. " April 27, 2016 5.0 Very easy to implement; extremely flexible in setup; we customized templates for three employee classes. The list of competency groups is so comprehensive and the individual competencies allow for so many different levels - it was very easy to put together review templates that were more meaningful to our employees. Love that performance management of competencies, goals, journal entries are all in one place. And that multiple people can view journal entries and kudos; love the kudos. Goal setting is easy to do. Would like even more capabilities with cascading goals, but part of that is training within our company. The support given by Reviewsnap staff is excellent. They are very responsive and helpful and spend time to help you understand the system very thoroughly. Our employees loved how easy it was to use. Simple things like having individual file folders with employee pictures is really nice, too. We are very pleased with Reviewsnap and will begin to utilize the compensation module to make it even more comprehensive and useful. Like that you can install one module at a time, so users can get familiar with it. Great feedback from management team and employees as well. Review Source AL Anita L. Electrical/Electronic Manufacturing Used the software for: ### "User-Friendly." November 19, 2014 5.0 Pros You create your own review templates, frequency of reviews and scoring range and description. This is not a you have to pay to add on an additional feature like some vendors. Also, instead of deleting past employees, you simply deactivate them. We have been with ReviewSnap over five years. In that time, there have been many excellent updates and improvements to the system. I love the Supervisor Guide and Administrator Guide. It took me awhile to get the supervisors to start using the Journal Entries function. Now that they do, they see the advantage in being able to add noteworthy events, training, etc., throughout the review period and spend less time trying to gather information together to put in the review. Cons Nothing. The issues that were there when we first signed up were issues that the vendor later improved on in the updates. The updates were all positive and did not create a burden on the user. Review Source SG Stephanie G. Talent Growth Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Pretty Easy to Use" June 11, 2020 5.0 Overall, it hasn't been bad. It continues to become more user friendly. I appreciate the support we receive for the system. Pros For the most part, it's easy to use and there are resources available to answer questions. Cons It changes often making it hard to keep everyone updated. Review Source MH Melissa H. Construction Used the software for: ### "Reviewsnap Administrator for 2 years - very pleased!" November 18, 2014 5.0 Pros The customer service that we receive from Reviewsnap is fabulous. The individual that took us through the sales process became our relationship manager, so there was never a handoff or any time/knowledge lost in a transition. She is extremely responsive and always goes above and beyond to ensure that the software meets our needs. Cons Reviewsnap is a standalone product, so the only negative that I would say about it is that it's a separate system from others that we have in our company (ex: applicant tracking system, customer management software, etc.). It is one more login for our employees to keep track of. Our typical employee utilizes the system infrequently, which means that some individuals forget their login information and need to have it resent to them each time they are asked to complete something in the system. Review Source AN Ashleigh N. HR Manager Research Used the software for: Less than 6 months ### "Robust and Flexible Tood" April 24, 2019 5.0 Our company is interested in people development and aligning their growth to our business objectives. Reviewsnap offers an affordable easy-to-use system to get everyone in the company rowing in the same direction. Pros First of all, the customer service from beginning to end has been phenomenal; every single touch point has been professional, courteous and patient. The software itself is easy to use once you login and use the system. Like any software, you have to familiarize yourself with the buttons. However, even for a few of our employees who shy away from technological advances were able to figure out how to use the system after either attending a live training session or watching the recorded video. I also like how easy it is to cascade goals to rest of organization. Cons I will have to get back to you on this. Review Source LC LORI C. Senior HR Administrator Construction Used the software for: 1-2 years ### "New Version of Reviewsnap" November 15, 2018 4.0 The ability to view all employees in one place instead of the folder view that was in the old version. Ease of use for Managers to complete the review process. Pros The new version is easier to use and has more features Cons The Administrator Snap shot should have a bit more detail, it shows you a graph but I think it should have the ability to click on the graph and drill down. Such as for late reviews so that you can see specifically in a quick look which reviews are late. Review Source DH Daniel H. Chiel Financial Officer Used the software for: ### "Review Snap - A superb product and excellent client friendly experience." January 30, 2015 5.0 I was recommended to Review Snap with glowing references. They not only met but significantly surpassed my expectations. The product is excellent and can be tailored easily to individual companies requirements. The cost was also very competitive. The most impressive thing for me was the customer service. The time and effort made by our account representative to create a specific evaluation process for us was quite remarkable. He went over the whole process step by step setting up the templates, creating the year end process and working with me as the process was going on and completed. As it was the first time I was doing an on line evaluation process I was constantly contacting him for help. There was a never question or issue too small for him. Overall a fantastic experience and I would highly recommend review snap to anyone looking for an on line evaluation tool. Review Source KA Kenneth A. Senior Officer - Human Resources Used the software for: ### "Customer focused" April 21, 2016 4.0 Apart from being an excellent easy to use off-the-shelf product, ReviewSnap excel in customer service and that is what makes this product a package to rely on. from experience, any issues were dealt with within the day. What I consider also a plus, is that request for customisation is possible obviously at a fee. One of the issues that we faced was that the system does not have an audit trail. A question that was raised by internal Audit. However, considering the fact that the workflow of the process is very straight forward, not having an Audit trail did not effect on our decision to select this product. Review Source CF Cela F. Office Manager Civil Engineering Used the software for: 2+ years ### "Reviewsnap for Annual Employee Reviews" June 11, 2020 4.0 Pros I like that this product keeps a record of annual reviews and has a systematic process for companies to use for consistency in the review process. Cons It seems somewhat cumbersome to change questions for each type of employee and/or for a 90 day review process versus an annual review process. Review Source JE Julie E. CFO, VP Finance & Administration Used the software for: ### "VLST Corp July 9 2009" July 9, 2009 4.0 I would encourage others to utilize the program. Set up was easy and customer support has been great Pros Easy to use Has the basic function of most everything needed for our size organization (45 people) The developers were responsive to our needs and added functionality that supported our goal setting and review process Cons electronic signature process was a bit confusing for managers. It was unclear when did a final save that their direct reports could then read the document. This happened to a few staff where the document went to the employee before the manager was ready. Separating the function of saving and sending the reviews would be clearer. Review Source LH Lacey H. HR/Payroll Specialist Used the software for: ### "This has been a refreshing change for our company!" April 19, 2016 5.0 We were previously using a manual survey website for performance reviews and it was very labor intensive to retrieve and comb the data and prepare reports for review. Reviewsnap has been such a wonderful transition for us and it does all of the heavy lifting for us. We host annual reviews at 3 different times throughout the year for different groups of employees and Reviewsnap has made the process so much easier. The journal entries are an invaluable tool to track information about people throughout the year. I appreciate the "power" that the system gives to provide feedback on their peers. Our implementation and training specialist, Elicia Shea is out of this world and has gone above and beyond to meet our needs, answer our questions and jump in to help whenever we need it! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.