# Page 3 | Reviewsnap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Reviewsnap the right Performance Management System solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/80949/Reviewsnap/reviews --- Reviewsnap 4.4 (114) [View alternatives](https://www.capterra.com/p/80949/Reviewsnap/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Reviewsnap ## Showing most helpful reviews Showing 51-75 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BC Brandi C. Human Resources Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "so-so" November 30, 2016 3.0 I am not sure what happened, but the customer service was great and then was non-existent overnight. Emails were not being responded to; no one was answering the phone, and messages were not returned. Eventually, I got someone on the phone and found out an I had a new account rep (no one reached out to me) and she has been okay but not nearly as available or responsive as our first rep. Pros Reviewsnap is better than the paper reviews we used in the past. Our first account rep was great. Cons It takes a lot of time to get the reviews setup and changing them is time-consuming and clunky. There are far too many screens and little boxes that need to be checked perfectly for everything to run smooth. Our employees often have login problems, but no one answers the customer service line. The website is also not mobile friendly. Review Source AB Anna B. HR Data Analysis Coordinator Primary/Secondary Education Used the software for: 1-2 years ### "Easy to use" January 26, 2018 5.0 Pros From my experience, the ReviewSnap interface is clean and simple. It's been easy to use and navigate when adding goals, comments and signing off on my year end review. Cons Although the interface is simple, it's not as visually appealing as I think it could be. It's very plain. Review Source CZ CAra Z. HR Manager Used the software for: ### "User" April 19, 2016 3.0 I love RS customer service. They have far and above delivered in this arena. I enjoy the simplicity of the UI. However, I am a visual person - would love to see graphics of where an employee or manager is in the cycle of a review (timeline for example - "you are here") There are moments where I feel customization are limited. I wish docs would auto save. I wish I couldspell check once w/o having to toggle through various screens. Review Source Response from Mitratech April 19, 2016 Reviewsnap is working on a new user interface and as part of that interface you will see more graphics to indicate which step, or how far along, they are in the processes. We will also be adding auto-save to the system, so anytime a rating, comment, or a change is made it will automatically save. SM Steve M. VP of Human Resources & IT Medical Devices Used the software for: Less than 6 months ### "Vice President of Human Resources & IT" January 30, 2019 5.0 Reviewsnap has been nothing short of exceptional from the sales experience to the implementation and user/manager training. We go live on Friday and feel extremely confident that the Software Selection Committee made the right choice. Pros Extremely intuitive software sold and supported by service excellence heroes. Cons No cons to date with implementation, POC and end-user/manager training (we go live the Friday 2/1). Review Source QP Quanita P. Philanthropy Used the software for: ### "Reviewsnap is a great product and customer service is top-notch!" November 25, 2014 4.5 Pros Reviewsnap is very user-friendly and customizable. What I liked best is that we were able to work with the Reviewsnap implementation team to create exactly what we needed and what worked for the organization. In addition, the 360 and compensation module came with the service. Reveiwsnap handled all of the training at our HQ office and our multiple field offices. There were no hidden costs. Cons The multiple screen options were a little difficult for us to get used to. Sometimes you have to dig a little before finding exactly what you need. Review Source NV Nanette V. Manager, Benefits & Staffing Used the software for: ### "Review Snap Performance Eval System" July 20, 2009 4.0 I would highly recommend this project to anyone who wants to streamline and simplify their review process and is on a tight budget. Pros Review Snap was very reasonably priced for the functionality it provides. It is simply designed and fairly easy to train users on. The customer service team at Review Snap is reponsive, patient and helpful. Customer service is Review Snap's forte! Cons We've encountered some minor glitches with the program--nothing major, and, the programmers have been great about making changes that customize the product in terms of our review process. Review Source SO Shana O. Director of Human Resources Used the software for: ### "Reviewsnap is excellent" July 24, 2014 5.0 I work in an HR department that supports 3 different companies. Each company has a unique culture and their reviews reflect their differences. Reviewsnap has been wonderful for us in several ways. One, we use the journaling extensively. It helps our HR department to understand concerns a manager might have with an employee and it helps the manager prepare their reviews. Two, the reviews are quick and easy so our managers do them in a more timely manner. Three, the customer service is excellent and fast so we were able to accommodate the distinct needs of the different companies quickly! I highly recommend this product and have been very satisfied. Review Source KM Kathleen M. HR Program Manager Construction Used the software for: 6-12 months ### "Nice Price Point for Product that mimics more expensive products" November 14, 2018 4.0 Pros This product is easy to use and provides lots of features, perhaps more features than you need. Cons The succession nice box part is really a reflection of ratings by position vs true succession planning. A flaw an experienced HR pro should catch immediately. Not crazy about having to use base camp during configuration. Review Source JG Julie G. Human Resources Consultant Used the software for: ### "Fabulous software and the best customerservice" October 19, 2009 5.0 I would recommend this software to anyone who is looking for a userfriendly, customizable online performance management system. Pros This software is incredibly user friendly. It does not have a lot of unncessary bells and whistles which allows it to be fully customizable. The customer service is great. Many customizations can be completed within a few hours of the request. Customer service trully understandst their software and what it is capable of. They are friendly and responsive. Cons I can not think of any cons Review Source JM Jennifer M. Human Resources Director Used the software for: ### "Great product" February 9, 2015 5.0 We really like Reviewsnap. It's exactly the level we needed and the price was perfect. We weren't looking to purchase anything robust and this provides us with reporting options, tracking, and our managers find it easy to use. They really like the comment suggestions as well. Reviewsnap really took our performance review process to the next level! Also, our rep Gloria Giron is phenomenal! She is so quick to respond to all of our issues and concerns and always ensures to follow up with us. We had a lot changes this year to the way we use the system and she was more than accommodating to help us every step of the way. Review Source MQ Mario Q. Office Manager Law Practice Used the software for: Less than 6 months ### "Review Snap Evaluationb" November 14, 2018 5.0 Overall the management and staff were content with the product. Pros Easy to use, reports were easy to read and download. Cons The customization is a little tricky, and having to log in and out of the HR admin profile to access certain information created an extra step. Review Source KD Kahla D. Corporate Talent Manager Used the software for: ### "Unbeatable Customer Service and Great Product" April 20, 2016 5.0 There isn't another software company that has beat the customer service I receive on an on-going basis from ReviewSnap. Besides the fact that the product is awesome and so easy to set-up and use, its always important to be able to reach someone. ReviewSnap has been wonderful and made the performance management in our company so much more friendly. The features that I love most are the journal entries, kudos and the approval process. Managers all dread reviews, but with this product we made it simple and real time. I haven't found another one that competes! Review Source LT Laurie T. HR Manager Used the software for: ### "Been using for 4 years now - overall works well for us." April 26, 2016 4.0 360 process works great - simple to use and big time saver in compiling data customer service has always been excellent - willing to listen and make changes based on recommendations I would prefer that external raters have their own "list" area and not show up in my list of staff... when searching for a staff member the list gets long. I often use the first letter of the name I am searching for but still have to work through a lot of external raters at the bottom of the list first to get to where I am trying to go. Review Source NL Nancy L. Used the software for: ### "Product is used for our annual associate performance evaluations." November 17, 2014 4.0 Pros The ability to customize review templates. The vendor is very responsive to request and questions. The vendor has been able to make product enhancement based on our needs, which is extremely appreciated. Cons There are some system limitations for specialized requests, but the vendor is able to customize, if needed, for a fee, which is understandable. I have been able to use effectively without customization. Review Source mM mischa M. Corp HR MGR Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "New Customer" January 12, 2017 4.0 We had been conducting reviews in house, without any formal systems in place for email reminders, status updates, etc. I took my wish list to ReviewSnap along with my implementation date and the team has been great! I even recommended them to a friend of mine for their business needs. Pros Budget friendly, not overly complicated - user-friendly In system alerts and status. Comparison of self-review/mgr review. Ability to take notes, give praise, etc throughout the year Customer service, Realistic timetables. Cons A database of sample templates to choose from or compare to. Review Source DN Diana N. Manager, Human Resources International Trade and Development Used the software for: 1-2 years ### "ReviewSnap" January 25, 2017 3.0 initiating a performance review is usually a very smooth easy process although this past January we experienced a lot of difficulty and delays. It was concerning as we missed our deadline and it seemed as though we may have had a mess up with old reviews. it was a technical and service issue. Pros it's a simple software, internet based, and the service is usually good Cons the compensation module isn't as extensive as we need it Review Source CT Chad T. First Vice President & President Used the software for: ### "Review Snap " July 24, 2014 5.0 The Reviewsnap system itself is a great tool from a number of perspectives. One, it is a great technical tool to help drive performance management. Two, it has a very good ease of transaction for the user and the system can be as easy or as technical as you want it to be. Third, and most important to me, the customer service delivered by the people at Reviewsnap has always been superb. When you have great people and a great product you have a winner! Review Source CB Caren B. President Used the software for: ### "I have introduced this product to 2 of my medium sized business clients" April 19, 2016 5.0 Both my clients have found Reviewsnap to be an excellent tool to improve the performance process. One client is able to set all the goals for the management of the organization in a single day by collaborating in a meeting setting and entering individual goals into the system using lap tops. It has also assisted in keeping people on track with the coaching and review process. I highly recommend the software, it is great value for the cost. Review Source EH Emily H. HR Training and Support Specialist Used the software for: ### "Very User Friendly" April 19, 2016 5.0 This software is exceptionally designed. We previously used paper reviews and wanted something that was easy to use. As an administrator, you can see exactly where all reviews stand to move the process along, or whatever may be necessary. You can allow as little or as much control to any role given. The customer service is excellent and prompt. We are very pleased with this product and highly recommend it to anyone. Review Source TB Thomas B. Business Support Manager Used the software for: ### "Reviewsnap is an easy to use system that has automated our performance review process!" April 24, 2015 5.0 Our experience with Reviewsnap has been nothing but positive to this point. Candace has provided exceptional customer service and has helped us to use the system as efficiently as possible. The system itself is very easy to use and understand and all of our managers have been very happy with how it has improved the performance review process...from writing the review through the approval process. Great system!! Review Source KM Kim M. Used the software for: ### "Many of our clients use Reviewsnap and are fans." May 4, 2015 4.0 We've introduced many clients to Reviewsnap, and they consistently praise it for ease of use. Reviewsnap works to keep the product up-to-date - enhancing its features frequently and responding to customer requests. The Reviewsnap team patiently answers our questions, show us features that benefit our clients, and - overall - helps us to get the most benefit from the product. Review Source ES Eric S. Director, Human Resources Used the software for: ### "I am HR director and I have used ReviewSnap for my employees for three years. " April 19, 2016 4.0 Pros Simple to add and update employee information Excellent customer service - Elicia Shea was extremely helpful Con Have some issues with version control and finding active forms. Forms disappear or self and manager reviews combine when we don't want them to. The signature process doesn't always work smoothly. Need to make it easier for signature approvals Review Source GT Gina T. Marketing Intern Philanthropy Used the software for: Less than 6 months ### "Many issues with this product " November 9, 2018 3.0 Pros There have been a couple recent updates that have made the platforms easier on the eyes and easier to navigate. Cons The customer service team is virtually nonexistent and every thing to do with the product in general is extremely slow and cumbersome. Review Source BD Bonnie D. HR Manager Used the software for: ### "ReviewSnap is a great tool from a small, growing company. " April 21, 2015 4.0 While some other systems may have more bells and whistles and may be slightly more intuitive, for the price and customer service, you can't beat ReviewSnap. It fits the niche for a company our size of 130 + employees. It offers the goal setting and performance appraisal processes we need. And they are always working to make improvements. We're very pleased. Review Source gR greg R. VP Human Resources Used the software for: ### "Review Snap Product" April 20, 2016 5.0 I had a previous performance review product for my company and lost the support services for it as the company went out of business. I came across this product while I was on a HR convention last year. The transition/conversion was effortless. The support staff is superb and extremely responsive. I highly recommend this product. Thank you Reviewsnap. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.