--- title: "Franchise 360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Franchise 360 Software - reviews, pricing plans, popular comparisons to other Franchise Management products and more." source_url: "https://www.capterra.com/p/80958/Franchise-360/" page_type: "product" language: "en" --- # Franchise 360 Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Franchise 360 ## What is Franchise 360? Web-based franchise management software to streamline operations, lead generation, invoicing & recruitments and handle CRM & intranet. ## What is Franchise 360 used for? [Franchise Management](https://www.capterra.com/franchise-management-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $33.13 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Franchise 360?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.franchise360.co.uk/&name=Franchise 360) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Franchise 360 4.6 (7) VS. [4.8 (44)](https://www.capterra.com/p/196842/ClientTether/reviews/) Starting Price $33.13 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (7) Ease Of Use 4.7 (44) Value For Money 4.6 (7) Value For Money 4.8 (43) Customer Service 4.7 (7) Customer Service 4.9 (43) ## Franchise 360 alternatives [4.3 (209)](https://www.capterra.com/p/79205/FranConnect-Franchise-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [5.0 (27)](https://www.capterra.com/p/179750/Brand-Wide/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (49)](https://www.capterra.com/p/161551/Propago/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (79)](https://www.capterra.com/p/123572/Vonigo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/80958/Franchise-360/alternatives/) ## FAQs about Franchise 360 Overview ### What company size and specific industries is Franchise 360 built for? Franchise 360 is designed for businesses of all sizes that manage franchise networks, including companies in franchising and multi-location operations. It suits organizations that need tools for franchise management, recruitment workflows, sales tracking, CRM, and intranet functions across their network. Features and Usability ### What are the key features of Franchise 360? Franchise 360 offers CRM, brand management, commission management, franchise intranet, franchise operations management, job scheduling, and multi-location support. These features cover customer records, brand consistency, commission tracking, internal communications, operational coordination, scheduled work assignments, and management across multiple locations. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Franchise 360 offer? Franchise 360 provides live online training sessions for guided setup and product walkthroughs. This format supports real-time instruction from a trainer and can be used to cover core features, answer questions, and review configuration steps during onboarding. ## Features AI summary Based on 160 Franchise Management reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating franchise management software: - **Lead Management** (**71%** of reviewers rated this feature as critical) - **Compliance Management** (**59%**) - **Document Management** (**50%**) Franchise 360 focuses on other capabilities that reviewers also consider important, including **CRM** (**54%**). With CRM tools, businesses can keep franchisee and prospect information in one place, track interactions over time, and maintain stronger relationship visibility across the franchise network, helping teams manage communications and support more consistent follow-up. Brand Management The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Commission Management Tracking, calculating, and paying commissions and earnings to employees CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Franchise Intranet A central repository to manage branding content across franchisees. Franchise Operations Management Track and manage the day-to-day operations of all franchise locations. Job Scheduling Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Franchise 360 7 features ### All Features - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Franchise Intranet: A central repository to manage branding content across franchisees. - Franchise Operations Management: Track and manage the day-to-day operations of all franchise locations. - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Multi-Location: Manage and support multiple locations --- Get Advice We can help you find the software with the features you need. Features 4.1 (7) 4.1 Based on 7 reviews ## Pricing Value for money 4.6 (7) Basic $33.13 Per User,Per Month Value for money 4.6 (7) 4.6 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (7) 4.7 Based on 7 reviews ## User reviews Overall rating 4.6 Based on 7 reviews Filter by rating 5(5) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MH Maria H. National Franchise Manager Furniture ### "Safeclean" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2018 Excellent, patient and 1st class would work with them time and time again. Pros How helpful the support people are, the ease it was and has been to work with Greyridge, they took my requirements and were able to interpret them into what was need, the ease to use now it's been implemented. Cons I find setting up data groups complicated to enable marketing, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Claire C. Franchise Director ### "Great initial and ongoing support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2018 Pros Worked with us on a bespoke CRM system for our network, very helpful and prompt. Ongoing support is great, we only have to email and they respond quickly and efficiently. Cons I've not experienced anything that is negative about the software and support to date, they worked with us closely during the development stages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2018 Thank you Claire! Let us know if you need any support from us at any time. TH Tim H. Manager Consumer Services ### "A pleasure to deal with, highly professional company and excellent product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2018 Pros The basic platform as an 'off the shelf' product is already market leading in its functions. That, coupled with the fact that via Greyridge's expertise, it is then hugely adaptable to individual needs, makes this product unbeatable. Best points for us are being web based, auto texts and email functions. Cons Very little actually. Being web based, it obviously requires an internet connection at all times which can cause minor issues for field based techs occasionally if they are somewhere without a good 4G signal. But in all honesty the pro's of being web based still very much outweigh this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 26, 2018 Thank you for your kind comments Tim, we appreciate your comments. DT David T. Director Consumer Services ### "The software has helped us run and grow our business successfully for a number of years." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 19, 2018 Live reporting and complete visibility of the franchise networks activities Pros The original framework of 360 was great but we have been able to customise it greatly over the years. Along with the tech guys at Greyridge who have done a really good job of helping us turn the product into exactly what we have wanted. Our franchisees use the system daily to run their own businesses with 'live" visibility available at HQ of what is happening out there. I have only marked down "Features & Functionality" because we have developed it so far from the original Cons The system is great and we haven't really experienced any down side that is worthy of comment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 26, 2018 Thank you for your kind comments David. I think it is fair comment about features and functionality: this is probably down to the nature of franchising although we do try to make the basic product as flexible as possible. AN Anonymous User Operations Manager Facilities Services ### "Basic platform with very limited functionality" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 April 19, 2018 The software provides a remote visibility capability Pros The software is easy to use and provides visibility of our franchisee information. Although you are not provided with a user manual or training aids it does not take long to work out the basic functions of the software. Cons The functionality is very limited and we find the majority of our processes sit outside the software, which we never envisaged at inception. Customisation is expensive and when attempted caused impacts elsewhere in the programming, so we had to revert. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2018 Thank you for you review and for saying that the software is easy to use. I am sorry to hear that you are having some problems. All of our systems can be tailored and developed to match customer requirements - if you feel there are areas where the system does not match your needs, please get in touch. Unfortunately, as you have not left your name we cannot contact you directly to resolve this. GM Ginny M. Managing Director ### "Excellent product and service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 19, 2018 Pros We have worked with Greyridge for over 10 years and they develop our requirements into easy usable systems specific for our business. Great product and customer service. Cons We have had very few issues and any all resolved very quickly. if being ultra critical - I would like develop/performance meetings to be regularly scheduled . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2018 Thank you Ginny! We will be in touch about those regular reviews. Anthony P. Managing Director Accounting ### "A brilliant experience is every single regard" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2018 A large reduction in operating costs, the elimination of errors and a much speeded up monthly invoicing system Pros Works perfectly, on budget, on time. It has saved us a lot of cost and time and hassle. It has also eliminated errors. Cons No negatives at all. Interestingly I have to submit 100 characters but I really have no more to say! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2018 Thank you Anthony for your kind words. The team very much appreciates your comments. [View all Reviews](https://www.capterra.com/p/80958/Franchise-360/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.