# Franchise 360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Franchise 360 the right Franchise Management solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/80958/Franchise-360/reviews --- Franchise 360 4.6 (7) [View alternatives](https://www.capterra.com/p/80958/Franchise-360/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Franchise 360 Ease of use 4.6 Customer Service 4.7 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anthony P. Managing Director Accounting Used the software for: 2+ years ### "A brilliant experience is every single regard" April 19, 2018 5.0 A large reduction in operating costs, the elimination of errors and a much speeded up monthly invoicing system Pros Works perfectly, on budget, on time. It has saved us a lot of cost and time and hassle. It has also eliminated errors. Cons No negatives at all. Interestingly I have to submit 100 characters but I really have no more to say! Review Source Response from Greyridge April 24, 2018 Thank you Anthony for your kind words. The team very much appreciates your comments. DT David T. Director Consumer Services Used the software for: 2+ years ### "The software has helped us run and grow our business successfully for a number of years." April 19, 2018 5.0 Live reporting and complete visibility of the franchise networks activities Pros The original framework of 360 was great but we have been able to customise it greatly over the years. Along with the tech guys at Greyridge who have done a really good job of helping us turn the product into exactly what we have wanted. Our franchisees use the system daily to run their own businesses with 'live" visibility available at HQ of what is happening out there. I have only marked down "Features & Functionality" because we have developed it so far from the original Cons The system is great and we haven't really experienced any down side that is worthy of comment. Review Source Response from Greyridge April 26, 2018 Thank you for your kind comments David. I think it is fair comment about features and functionality: this is probably down to the nature of franchising although we do try to make the basic product as flexible as possible. VR Verified Reviewer Operations Manager Facilities Services Used the software for: 6-12 months ### "Basic platform with very limited functionality" April 19, 2018 3.0 The software provides a remote visibility capability Pros The software is easy to use and provides visibility of our franchisee information. Although you are not provided with a user manual or training aids it does not take long to work out the basic functions of the software. Cons The functionality is very limited and we find the majority of our processes sit outside the software, which we never envisaged at inception. Customisation is expensive and when attempted caused impacts elsewhere in the programming, so we had to revert. Review Source Response from Greyridge April 24, 2018 Thank you for you review and for saying that the software is easy to use. I am sorry to hear that you are having some problems. All of our systems can be tailored and developed to match customer requirements - if you feel there are areas where the system does not match your needs, please get in touch. Unfortunately, as you have not left your name we cannot contact you directly to resolve this. TH Tim H. Manager Consumer Services Used the software for: 1-2 years ### "A pleasure to deal with, highly professional company and excellent product" April 19, 2018 5.0 Pros The basic platform as an 'off the shelf' product is already market leading in its functions. That, coupled with the fact that via Greyridge's expertise, it is then hugely adaptable to individual needs, makes this product unbeatable. Best points for us are being web based, auto texts and email functions. Cons Very little actually. Being web based, it obviously requires an internet connection at all times which can cause minor issues for field based techs occasionally if they are somewhere without a good 4G signal. But in all honesty the pro's of being web based still very much outweigh this. Review Source Response from Greyridge April 26, 2018 Thank you for your kind comments Tim, we appreciate your comments. GM Ginny M. Managing Director Used the software for: 2+ years ### "Excellent product and service " April 19, 2018 5.0 Pros We have worked with Greyridge for over 10 years and they develop our requirements into easy usable systems specific for our business. Great product and customer service. Cons We have had very few issues and any all resolved very quickly. if being ultra critical - I would like develop/performance meetings to be regularly scheduled . Review Source Response from Greyridge April 24, 2018 Thank you Ginny! We will be in touch about those regular reviews. CC Claire C. Franchise Director Used the software for: 2+ years ### "Great initial and ongoing support!" April 23, 2018 5.0 Pros Worked with us on a bespoke CRM system for our network, very helpful and prompt. Ongoing support is great, we only have to email and they respond quickly and efficiently. Cons I've not experienced anything that is negative about the software and support to date, they worked with us closely during the development stages. Review Source Response from Greyridge April 24, 2018 Thank you Claire! Let us know if you need any support from us at any time. MH Maria H. National Franchise Manager Furniture Used the software for: 2+ years ### "Safeclean" August 24, 2018 4.0 Excellent, patient and 1st class would work with them time and time again. Pros How helpful the support people are, the ease it was and has been to work with Greyridge, they took my requirements and were able to interpret them into what was need, the ease to use now it's been implemented. Cons I find setting up data groups complicated to enable marketing, Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.