# Amazing Charts Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Amazing Charts the right Electronic Medical Records solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/80992/Amazing-Charts/reviews --- Amazing Charts 3.6 (99) [View alternatives](https://www.capterra.com/p/80992/Amazing-Charts/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Amazing Charts Ease of use 4.0 Customer Service 3.2 ## Pros and Cons in Reviews CM Cyrus M Chief Operating OfficerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Compared to other EHRs they are initially very affordable.“ July 31, 2023 MD Manish D directorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The problems occurs when you are searching Diagnostic codes, Signing the chart, very poor spell check, prescription writing is a nightmare.“ August 31, 2024 GS Gwen S OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Amazing charts is intuitive and most things are found on the main screen. “ July 11, 2022 JH Junk H OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “This is a very poorly designed system which I would call zombie software since many people are forced to stay on it due to the very high cost and fraction of changing to another system. “ December 20, 2023 HP Heather P Practice ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “I like that it is connected the Immunization Registry and Updocs. “ June 11, 2020 JH Junk H OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “The cloud-based system is really complete joke, placed on a very anxious database and essentially useless forcing me to change. “ December 20, 2023 KC Kyle C CEOHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Software is theoretically simple and therefore easy to use.“ March 5, 2022 CM Cyrus M Chief Operating OfficerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The software updates to fix major bugs, but it hasn't gained the functionality it claims it has.“ July 31, 2023 ## Showing most helpful reviews Showing 1-25 of 99 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer PA Hospital & Health Care Used the software for: Less than 6 months ### "Good EHR software" December 14, 2019 4.0 Overall a good EHR system. Has the features and functions that I need Pros I like the templates that are available. I also like that I can write my own templates for things I commonly see and write. Cons Takes some getting used to. Can be tough to learn where al the features are unless someone teaches you the ins and outs. Review Source BS Brian S. Office Manager Medical Practice Used the software for: 2+ years ### "We've been happy with Amzaing Charts" July 10, 2016 4.0 Pros This emr has a few very nice selling points. By far, the first is the price. We are a solo practice and I spent a year listening to emr presentations before settling on AC. That was in 2009. There were no emrs that could even come close to AC's cost and still provide the same features and support. I occasionally provide training at other offices in our area that have AC. All of my feedback in the last 5 years has been that these AC offices are able to just about anything those as those that forked out 10 or 20 times more for an emr. The Decision Support feature is fantastic. It is an editable tracking area that we use for all our HEIDIS, PCMH, and meaningful use needs. It was great to finally get rid of the huge ticker files for the yearly physicals, etc. Creating call lists for overdue screenings like colonoscopies and wellness visits can be done in minutes. Not only that, but they can be produced as an Excel spreadsheet instead of printed. AC also connects to an online fax service, Updox. Updox offers a basic patient portal and makes filing faxes easier. Incoming faxes can be sent directly to the patient's chart from the Updox program. It provides HIPPA compliant email, options to send documents to patients, and an option to allow patients to schedule their own appointments. The feature that sold us on this emr in the end is access to it's database. This topic doesn't often come up during emr sales pitches. I have heard several stories from other offices needing to switch emrs and finding out that their files wouldn't transfer or there would be some new fee to make it happen. We have been able to create custom lists with this access for anything that we couldn't do within the emr program itself. Cons The customer support typically responds within minutes if we contact them through online chat at their website. I have never been able to call and have their support phone answered though. They will often log into whichever computer is having a problem and fix it on the spot. It is probably best to have someone in the office that has some experience with computers. That isn't always a common employee skill which makes paying more for onsite support sound more comforting. Review Source GS Gavin S. Owner Computer & Network Security Used the software for: 2+ years ### "Stay away from this product! " August 31, 2021 1.0 Stay away. It is not worth your time or effort to deal with these clowns! Pros It is cheap to start with but the expenses climb up pretty quick. Cons There is absolutely no support. Even if you aren't a user of their system, I dare you to try to call ANYONE there. I have been trying for over 5 months to get support for my clients. Can't get a hold of online chat, phone support or anyone even in sales or HR. It's almost like they have closed their company down and just left the users to rot. Stay away from this software unless you know someone who can actually access the database (password locked by amazing charts and only they have the passwords) or any of the advanced tech tools (also locked). I have about 15 clients wanting to dump this software into the trash where it belongs. Review Source Response from Harris Computer Systems February 1, 2022 Gavin, we're sorry to hear you had difficulty reaching our Support team. Please contact us if you have any issues and we'll work to resolve them ASAP. mN maher N. MD Used the software for: 2+ years ### "Loved it but became very pricy " March 15, 2017 5.0 I have been using AC for more than 3 years, It made my life beautiful. The problem is that any functionality you need to use (Like patient portal, electronic labs requests, e-prescriptions) is an additional cost to your subscription. I pay $$$$ for the certificate but I have to pay for the customer service another $$$$, now , for patients portal $110 per month , for narcotics e- prescriptions $$$ , for lab corp $$$, for Quest $$$ , lately they called me trying to sell me CCM (chronic care management) , usually we collect on average $$ per patient per month, AC wants to charge me $$ per patient per month. My nurse practitioner have to subscribe as a FULL user which double the price. As for online access, they charge $$ per user per month for our staff, so I have 2 front desk, 1 back desk, 1 MA , 1 manager , 1 Biller , 1 doctor and 1 ARNP , total users of 8 equal to $$$ per month THIS IS A RIP OFF I love it but I can't keep up with their greed. time to change Pros easy to use Cons very expensive Review Source Response from Harris Computer Systems March 22, 2017 Dr. Nana, we are sorry you feel that costs have increased, but the reality is that Amazing Charts is one the most affordable EHR solutions. We must correct a few inaccuracies. A few of the costs you describe are for extra functionality, which you chose to add. The Patient Portal required for MU is included; you are paying for a more robust portal from Updox. eRx is included; any costs for EPCS are paid to a third party. All EHR vendors charge fees for interfaces, and our costs are competitive. There is a one-time fee of $750 per interface (often covered by the lab), and annual maintenance of $150 per interface, with discounts for multiple interfaces, You paid $1,200 once for a lifetime license. You pay $1,195 annually for service, support, and upgrades. An NP is a level-one provider if they sign-off charts and prescribe. Dr. Nana, we encourage you to shop around and compare prices for everything you get today. Amazing Charts will be your most affordable choice. LC Lane C. Owner/psychiatrist Mental Health Care Used the software for: 2+ years ### "Almost everything you need on one screen!" January 13, 2018 5.0 This my 3rd EMR and my favorite. With supervision of Nurse Practitioners in other locations I've seen other EHR's and this one is the best. The worst are the ones with nothing but clicks and drop-down menus or just being able to show one screen at a time (one I use limits the progress note to the whole screen, can't even see the med list). Support is good despite some criticism. I primarily use the online chat. It's rare that I can't get someone on chat who can walk me through it or take control of the PC and fix it. I use a local server and it's fine, can't afford to lose my EMR if the internet goes down. Cloud based is available. Pros Having all these on one screen in separate boxes is great: CC, HPI, ROS, PMH, SOC Hx, Meds, VS, PE/MSE, Dx, Plan and buttons to write Rx or order labs. E-prescribing easy, all pharmacies listed. Make your own templates easily from any screen. Very little clicking and radio buttons which is good if you can type, not so great if you type slowly (can use 3rd party dictation software). Fax, lab integration is good, being able to scan and import as docs, pdf is good. Cons NewCrops electronic prescribing of controlled substance is cumbersome due to Verizon but they are discontinuing at the end of February and the new vendor Exostar is supposed to be better and reduced clicks. Report generation and letter writer could be improved. Font sizing would be nice feature. Portal integrated with Updox is not particularly helpful or user-friendly and I don't even use it. Review Source JT Jim T. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Deteriorating customer service and product functionality" April 13, 2021 3.0 For those of you who plan to use EHR's as I have since 1990, be very careful. Once you have made your choice of systems you are really a prisoner of that system. The cost and disruption of switching is prohibitive. If I were earlier in my career, I would switch to something that is more dependable with excellent customer service. I would NOT use Amazing Charts. Since I am late in my career I am totally frustrated about how I will hold on with this defective EHR and poor service. Pros When the EHR was produced many years ago it was simple, fast, and would run on any computer no matter how basic. Not now. Cons I have been an AC user since 2003. The EHR has steadily gotten more complex, buggy, and difficult to maintain. The customer service is pathetic. When a problem develops their watchword is, "blame the customer." They do not respond to service requests in a timely manner. Sometimes they don't respond at all. Our most recent problems have been going on for weeks, but no resolution. Reason for choosing Amazing Charts Free demo. Very low cost back then. It would run on almost any computer no matter how basic. Very easy to learn and implement. Review Source Response from Harris Computer Systems July 29, 2021 Dr. Turnage, we apologize for the issues you experienced. Please contact us if you have any additional problems or if there's anything we can do to assist you. KC Kyle C. CEO Hospital & Health Care Used the software for: 2+ years ### "Great idea, terrible execution, nonexistent support" March 5, 2022 2.0 I would never use this product again. The software bugs combined with their inept tech support model make for a horrible experience. We just switched to insync EHR, and I cannot believe how many hours per week I have wasted futzing with this piece of garbage software (amazing charts). It is amazingly crappy, so I guess the name fits. Pros Easy to see entire note in progress at once. Software is theoretically simple and therefore easy to use. Easy to teach new staff. Cons Bugs bugs bugs. The software is unstable, worse after the last update. It is very hard to get through an hour without having a technical problem for each user. Support is virtually nonexistent. I am the doctor and IT professional in our small office (which is who AC markets to). When I call tech support, they force you to leave a message. When they call back, they will not answer the question to my staff nor wait for me to come to the phone (I am usually in a patient room). So I end up in constant phone tag with them and give up. Probably an intentional model to reduce calls. Horrible service. Review Source HP Heather P. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Amazing Charts" June 11, 2020 3.0 Once I get a call or email back from A.C. its ok. My overall experience is just "ok". It wouldn't be my first choice in software if I had to pick all over again. Pros Documenting a visit on a patient is easy for the providers. I like that it is connected the Immunization Registry and Updocs. Cons I don't like the customer service/technical support. When you call then for help you never get a live person. You have to leave a message and they don't get back with you for a couple days. The same goes for email. They are suppose to have "live" support but they don't have live support after 2 pm MST. If they do, I never get ahold of anyone. I also don't like the Practice Management side of the software. Not easy to use and you still have to "batch" charges to send claims, which I think is very old-fashioned. My Medical Assistants don't like the immunization documenting because it's hard to find and not easy to print. Review Source Response from Harris Computer Systems January 27, 2021 Heather, we apologize for your issues with our Support team. We implemented a variety of changes to improve response times. We also have a new version of our PM that could be a better fit. Please contact us to learn more or resolve any other issues. KW Kerry W. President Medical Practice Used the software for: 2+ years ### "Death of a good emr company " October 24, 2018 1.0 Don't leave your credit card on file or they use it for purchases that you didn't request Pros Ease of use and ability to use out of the box are the best features. They remain as the best features Cons Sadly rather than improve the program the new owners have spent their development money on figuring out new ways to bleed owners for money features they were promised to have in the past. The current version doesn't meet the ability to meet MIPS without paying thousands of dollars in support and purchasing additional modules that should have been provided in updates. Support takes between three and five days to answer questions and the new billing department deactivates key features if you stop paying them their annual support fees. Support that used to be if you desired it is now mandatory and services are removed if you don't heed their demands for extortion. It remain cheap and affordable to start but now expect to be bled two or three times a year. Thuis used to be a great choice for small practices and now is sadly one that should be avoided Review Source VR Verified Reviewer Clincial Research Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Amazing Charts Review" September 14, 2019 4.0 Overall, a great product that I would recommend. EHRs are going to be expensive, no matter where you purchase it from. This is a solid product, solid investment. Pros Amazing Charts is very easy to use. It seems like a perfect transition for those who are still using paper records, to using electronic records. I have used it mostly to document patient visits and medical record review and it has consistently been very user friendly. Cons Sometimes, all of the information on one screen can be overwhelming. It helps to have 2 monitors to spread out the information. Review Source JR John R. Medical Practice Used the software for: ### "Good EMR with rough edges" October 4, 2014 4.5 Pros I have been using Amazing Charts since 2007. The best aspect of this EMR is that it closely follows the documentation process learned in medical training with minimal clicks to complete the note. The entire process can be displayed in a single window. There is a downloadable trial with free use for several weeks. There is excellent support by the vendor with one-on-one assistance by phone or online chat by US based techs. The pricing is very reasonable for both purchase and support that includes updates. The user board is run by the user community and open to prospective users for pre-purchase impressions about what users like and don't like, as well as a fast way to answer questions. Although there is a cloud version available, the software runs on standard office computers, the database stays in your office and can be networked peer to peer or domain, and most IT issues can be solved by a user with average software troubleshooting skills. It has a software wizard for implementing Meaningful Use. Cons New versions are often buggy for several revisions. There is no electronic billing module yet, although interfaces are available with other programs for extra cost. Some frustrating features of the software frequently discussed on the users board are slow to be addressed. New changes are introduced with little user input. The software training is entirely web-based. Review Source NK Nancy K. Physician Medical Practice Used the software for: 2+ years ### "Do not trust them with a credit card on file" November 13, 2018 2.0 If I could go back and select a different product i would get something else. Do NOT let them have your business credit card or debit card. We learned the hard way Lots of luck getting a live person on the phone. They debited over a thousand dollars too much, have called millions of times trying to get a refund. Pros It is easy to learn to use. It is easy to print prescriptions. They can set up off site back-up. You pay for guardian support but be aware that they will not help with printers. We could not scan into the program for months and we ere on our own to figure it out. Cons shuts off frequently, notes sometimes don't save, never know when I come in in the morning if it will bve working. Very few days where everything works. Review Source AL Adam L. physician / owner Medical Practice Used the software for: Less than 6 months ### "Amazing Charts is pretty good..........NO IT'S AMAZING !!!" November 18, 2016 5.0 I've used every version of Amazing charts since version 3.1 (starting 2008). Aside from some usability issues with versions 7-8, my experience has been truly AMAZING ! Version 9 is the best yet! (to the guys n gals at A.C.): I hope your quest to keep up with constantly changing government regulations such as Meaningful Use and MACRA/MIPS doesn't get in the way of your wonderful product. Those government programs will ultimately fail... I would rather have a great product like AC v9 even if it doesn't meet government requirements, than to have a compliant program. Keep up the AMAZING WORK at AMAZING CHARTS. Your customer service staff and programing support staff are truly an AMAZING GROUP OF PEOPLE ! Sincerely, Adam Lauer DO, Brewer, ME Pros Ease of use. Intuitive style. Progress notes that i can actually see all the fields on ONE SCREEN unlike most other products that require tons of tabbing. Reports that print out just like the progress notes we learned in medical school (unlike the 5-7 page reports printed from those other over-priced clunky programs like Centricity). Great office messaging system. AFFORDABLE PRICE TAG ! SUPERIOR CUSTOMER SUPPORT....you can actually get live people on the telephone ! Cons Sorry I'm a loyal A.C. user since 2008. I don't have anything negative to say about the software or the company. Review Source FW Francis W. Family Medicine Physician Medical Practice Used the software for: 2+ years ### "Terrible for MIPPS" March 29, 2018 3.0 Pros very moldable and overall simple interface. Easy to add users. Prescription management overall is good though interactions and warnings based on heath problems that make a med contraindicated are pretty poor. Cons Customer support has significant eroded over the last year. MIPPS support is very poor. With the help of a government contractor, I still wasn't able to get the reporting submitted despite working on it for two months!!! Review Source AS Anna S. RN Medical Practice Used the software for: 2+ years ### "Good software for a family practice" June 10, 2017 4.0 Probably a great product if we had a different kind of practice Pros Like the templates and letters, low cost as long as we keep the basic plan, practice management and meaningful use: we don't use them though Cons Not appropriate for a college health clinic, scheduler is limited, good price disappears when you start adding necessary features Review Source CB Chet B. FNP, owner Hospital & Health Care Used the software for: 2+ years ### "AC is the easiest and least expensive EMR I have used." January 19, 2018 4.0 Pros The cost and ease of use is definitely a plus. Ability to try before you buy is a major plus. Have always been able to get help through Angel support when needed. Cons Cost continues to increase. Subscription based option would be better like many EMRs are doing now. Inability to track patient location. Review Source MM Maria M. Doctor Medical Practice Used the software for: 2+ years ### "Decline in quality" September 21, 2015 1.5 Pros I liked the product when I first purchased it, although it took couple of weeks for the prescription transmission function to become active. Now it has become problematic. Interested parties , e.g. ACO, cannot extract data electronically. The system is buggier and now have more issues at a time when service is barely available. Cons The support availability has essentially become nonexistent since Prime-med acquired this product. I used to able to to resolve issues within a day. Now I can't get through to anyone and I get a call back when I've gone for the day or am seeing patients. They have no system to answer questions or help you help yourself. Review Source NS Nicole S. practice admin Medical Practice Used the software for: 1-2 years ### "Practice Admin" March 13, 2018 3.0 Pros It is simple to learn the basics. It works with dragon. One does not get lost in the chart because the simplicity. Cons I would like more features. We have major issues with the updating of the billing codes. The pages are not laid out in a manner that maximizes the space available. For instance the presciption writing page has huge blank gaps. I would prefer to see more of the med profile Review Source rR randy R. Office Manager Medical Practice Used the software for: 2+ years ### "Full of Bugs Software" March 23, 2016 1.5 Pros I like that I can see how many times I have prescribed a medication to a patient. Cons There are too many bugs in the system which get fixed in one version which then causes other bugs to be created. Review Source Response from Harris Computer Systems April 21, 2016 Hi Randy, We’re sorry to hear you feel that way, but we appreciate your feedback and have passed it along to our product manager. We saw you recently upgraded to our latest version. With MU-2 behind us, this improved version of Amazing Charts EHR was driven by a decade’s worth of our users most frequent suggestions. There are dozens of improvements in our latest release, including much faster performance for things you do multiple times a day, so we hope you enjoy using this version! LH Leslie H. FNP-BC Medical Practice Used the software for: 2+ years ### "Amazing Charts" February 24, 2017 5.0 Great Product! Great for starting EHR. I have used 3 systems in practice, and this has by far been the easier one to navigate. Review Source JH Jenah H. Business Manager Research Used the software for: 6-12 months ### "The Best" July 9, 2019 4.0 I am not solving any issue with the software because it is satisfying me Pros I like the way it get things done and it is interesting Cons It provides electronic health/medical record software and services Review Source ES Emily S. APN Used the software for: 2+ years ### "Amazing charts is a decent EHR to use in your medical office." April 2, 2018 3.0 Pros I like the way encounters are laid out. It makes it easy to document in a timely manner and is easy to read past encounters. Cons There are some flaws that are not very clinically appropriate. For instance, trying to add an addendum makes an entire new past encounter, you have to manually remove diagnosis from the summary sheet, and you can't make diagnostic templates. Review Source CS Cynthia S. Family Nurse Practitioner Medical Practice Used the software for: 2+ years ### "1st EMR, wish it was the only one" June 1, 2017 5.0 Thanks y'all. We have loved the ease of using Amazing Charts these past 6+ years. We have had new nurse practitioner students in our clinic almost every semester the entire time we have been in business and within several days in the clinic they have it down. Enough said Pros Easy to use, being improved regularly, can do all kinds of things. Prompts for governmental requirements, Review Source LP Lisa P. Office Manager Medical Practice Used the software for: 6-12 months ### "Even our small office finds Amazing Charts helpful" September 19, 2016 4.0 Pros The intuitive options. After I have used an option a few times, my ususal choices appear at the top of my window. Cons Our office is small, so we do not use alot of the features offered in the software. Sometimes it is confusing for our providers to find the pieces that we do use. Review Source Response from Harris Computer Systems September 21, 2016 Hi Lisa, Thank you for leaving your feedback – we’ve passed it along to our product manager. Amazing Charts was designed by a practicing Family Physician, so there are certain features that your Radiology practice wouldn’t use. Please free to email support@amazingcharts.com at any time if you have any workflow related questions we can answer to help ensure you’re using Amazing Charts as efficiently as possible. VS Vijay S. Doctor Medical Practice Used the software for: 2+ years ### "Very poor customer supoport. Product as such is fairly good. " April 22, 2015 3.0 Pros EMR is simple and good. One screen makes it easier to use it. Person can learn this withing 1 hr easily Cons Poor customer service. You get call next day or later, when you are stuck or system hangs up. When ever you call, it goes to voice message Horrible customer support system Review Source Similar Products Featured ## Related categories [Primary Care EHR](https://www.capterra.com/primary-care-ehr-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.