Aprima Medical Software

Aprima Medical Software

3 / 5 37 reviews

Who Uses This Software?

Aprima's primary target market is physician offices with 1-25 providers representing 30+ specialties. Aprima is utilized in large enterprise accounts with 100+ providers so the application can expand.


Average Ratings

37 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Aprima Medical Software
  • www.aprima.com/
  • Founded 1998
  • United States

About Aprima Medical Software

Aprima provides innovative electronic health record, practice management, population health and revenue cycle management solutions for medical practices. It uses a fast, flexible design that adapts automatically to a physician's workflow and sets the benchmark for ease-of-use, speed and flexibility, and is one of the few companies with an 19-year track record of success, including a long history of meeting each and every government certification since their inception.


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Aprima Medical Software Features

  • Clinical Alerts
  • Drug Reference Database
  • Electronic Prior Authorization
  • EPCS
  • Formulary Management
  • Medication History
  • Prescription Cancellation
  • Prescription Renewals
  • Refill Management
  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition

Aprima Medical Software Reviews Recently Reviewed!

good experience

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: super complete for family medicine, integrates billing with diagnosis, fax, able to send electronic prescriptions, electronic lab orders, all in one.

Cons: i been using Aprima for more than 4 years and I still do not know what are some figures, symbols for?, I think you should teach more how to use some functions.

has improved.

Oct 03, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I have been using Aprima for the past 3 years and has improved a lot since then, of course that is a good think, that they are willing to improve. This software is very complete, you can send labs, imaging orders, faxes, meds instantly. It is separated in sections that are very easy use, able to open multiple windows at the same time.

Cons: The diagnosis section is good, able to add icd 10 code but algorithm to search a new diagnosis is not too functional, it needs to be faster and able to find the diagnosis with synonyms.

very bad experience. Would not recommend to anyone at all.

Sep 20, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: No integrity or sincerity /loyalty to clients. never try to work with the client or fix the issue .Only focused on the money. I got rid of the EHR early because of their very poor customer support. At that point the CEO said that I had broken the contract and I lost all of my money

Pros: like NOTHINg about this product.

Cons: bad customer support. No training and very poorly informed of the product. The CEO shows up only to pick up the check

Practice Manager who uses Aprima every day and handles billing and EDI issues.

Sep 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Comments: As a dermatology practice, I find that Aprima is not the best EHR for our specialty. It is better for a primary care and family medicine than for any specialty. I would not select it for any specialty because I do not find it user-friendly and adaptable to the needs of our specialty particularly uploading photos.

Pros: - I believe Aprima having the EHR/PMS combined as one entity is a positive attribute. - Customer Service Reps are friendly and typically responsive. - The system seems reliable and without a lot of glitches.

Cons: - The initial learning curve takes several weeks to master and the training videos are not user-friendly. - There are not practical user-friendly training guides or manuals that answer the most frequently asked questions. - To gain a full mastery of Aprima one really needs onsite training, online training or to attend the user conference(s), which can be pricey and often not an expense or investment many practices are willing to approve. - Too many issues cannot be handled by the first line Customer Service Reps and a case must be created. I find this process burdensome. - Customer Service Reps should be cross-trained to handle a wider array of issues. - A lot of functions have to be turned on such as the message system instead of being functional by default.

Leaving Aprima

Sep 12, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: It was a good system to learn on, but there are more user friendly systems out there.

Pros: The pros of Aprima are that it does what it says it can do. It is a server based system so you know your files are secure and not all over the net. Their conferences are A1. I used to look forward to going to them.

Cons: It is a server based system so for upgrades and other maintenance issues you have to let Techs tap into your system from elsewhere. This leaves your system open for potential hackers. Our system was hacked several times which led to our decision to leave. Also if you buy this system do not go through a vendor. It is terrible because to get anything done you have to have a middle man that knows very little about the system. So then it becomes a game of telephone and things take forever to get done.

It has its benefits and drawbacks.

Aug 23, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It is easy to use and does have some great features. If they could increase the speed at which you move from section to section it would be even better.

Cons: It runs too slow. Some of this is because of the company that hosts us, but its also the software itself. It really needs to be sped up.

Worst Nightmare

Aug 22, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Poor service, "click heavy" for charting, poor templating ability, software clitches when charting are endless, wastes time with redundancy, empty promises to get things right or only partial delivery on whats promised, frustrating overall.

Efficient plus more!!!!

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very Easy to use and user friendly. Users can adapt quickly to the format and functionality of Aprima.

Cons: Has multiple interfaces for each physician in the office which can be a problem for the staff and nurses.

6 plus years experience

Jul 23, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Not many.... customizable to your practice. You can call customer support and get a answer within a few days.

Cons: Slow, slow, and some days slower... Not user friendly. With each update we need to reedit the software for our needs. I would never use this program if I had to start over. To many files and hassles to change. Can't imagine why anyone would find this a first choice EMR for their practice.

It has been very costly and inefficient.

Jul 17, 2017
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It is user friendly and has a lot of potential. The schedule is simple and easy to navigate. Could be much better.

Cons: Needs more template Should not charge for add-ons that should come with the system. Very slow sometimes

excellent replacement for allscripts

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: works better than the Allscripts we were forced to leave, luckily. looks the same as before but works better

Pros: the filing of claims and ease of receiving jobs electronically

Recommendations to other buyers: easy system to use from the claim aspect for filing etc.

Most complete out of the box product on the market.

Jan 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Aprima offers efficiency, accuracy, and integration into a specialty clinic. Customer support is very attentive and solutions are provided in a timely manner. Aprima can make a provider more efficient and easy to see follow-up patients. PQRS and MACRA modules are easy to activate and integrate into the workflow. Some tools are supported through Aprima for an added cost but for the most part the all the billing tools you need are integrated and EMR can be customized to any workflow.

Pros: Providers can customize Aprima to their workflow, not the other way around. Some office workflow may change some processes but the benefits of efficiency out way the changes.

Cons: There is a learning curve to create templates for the physical exam and the patient portal but once in place, you won't have to make changes.

Recommendations to other buyers: Always evaluate the EHR and PMS separately starting with the PMS. There's not enough time to evaluate an entire product for every company so cut it in half and pick the best EHR for your office first. Ask your providers what their expectations are, can the system adapt to their workflow and meet the provider's needs. The PMS should be evaluated once the field of EHR options is reduced to 3 companies.

Beyond BAD- HORRIBLE

Jan 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: I moved to a practice that has Aprima. I had different software before. My productivity dropped by 30%. My Dragon interface is awful. The speed of the EHR is beyond awful and then a rep comes to our site and says yes you have a lot of issues we will get on this right away. That was months ago and I am still dealing with all the same stuff. Would not recommend this to my worst enemy as a EMR option.

Pros: NONE

Cons: LOTS

Recommendations to other buyers: DONT DO IT

Aprima EHR good

Oct 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have been working with the system for almost 2 years , it is good, quick, friendly

Pros: Quick

Cons: Sometimes we do not know many of its functions

Recommendations to other buyers: Ask for advise if you have it

slow

Oct 18, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Comments: it is always time consuming when you try to save the note, complete it, or even just adding labs in the service order, you have to wait and then send them and then select them, wait for the slow system to respond and then print them, walk to the printer and hand the paper order to the blood work lady. So my suggestion is: less steps to get something done specially this since we have to be very fast in order to provide quality of care in each visit. And we should send the order electronically to the phlebotomist. I have used other EMRs and with others you can do it electronically. LESS STEPS FOR EVERYTHING will make you the best EMR. because we will be faster, and the patient will be happier.

Pros: Easy to use.

Cons: Slow too many steps to get something done.

Aprima review

Oct 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Sometimes is too slow, and I know is not the internet. Sometimes also it closes by itself and it doesn't save the changes so I have to re do everything again.

Pros: Very complete.

Cons: It could be more patient friendly and fast.

Recommendations to other buyers: Just keep 2 or 3 notes open at the same time, no more than that, and save changes regularly.

Aprima review

Oct 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I find Aprima to be very easy to use. I like how easy it is to access everything that I need

Great program

Oct 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It's a good program all you need is there. The only thing is that sometimes it's a little bit slow, but other than that is great.

Cons: Slow sometimes

Aprima EHR

Oct 13, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Aprima software is okay. It's the vendor of this product that is not user friendly in the Tampa area. It was sold to us with a lot of promises that have been left unfulfilled. Everything they do another charge is added on to our monthly service. Please read the fine lines.

Recommendations to other buyers: Please make sure your vendor has good ratings for their support .

Simple, friendly and easily customizable

Oct 04, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: What I like most of Aprima is that you can very easily and quickly customize from templates, CPT codes, diagnoses groups, laboratory panels, etc. Also you can keep good track of your staff performance by generating all kinds of reports.

Pros: Very easy and fast to chart patient encounters, unlike other EHRs, questions pertaining chief complaint and history of present illness are comprehensive without asking question after question.

Cons: It is still has a lot to improve particularly from customer support, sometimes it seems like they don´t know what is happening in their EHR, we constantly need to upgrade to a newer patch version.

Recommendations to other buyers: If you are looking into PCMH with this EHR, wait at least one year, they claim to be certified and prepared but they are not, they have not released the version with the PCMH capability, they don´t have the tools to support the application yet either.

Love it. Super fast AR. Have used it for 3 years.

Sep 22, 2016
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great support and support fast revenue cycle management

Cons: A little bit of learning curve at first, but what EHR isn't

Recommendations to other buyers: This is the best EHR for chronic care management tracking/billing.

I used this product on a daily basis

Jul 21, 2016
1/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I really dont find much I like about this product. It was a good sale when pitched, but most of what was told to us was not true. I do would not ever purchase this again.

Cons: You cant do the simplest of things on this system. Cant even run a good patient list.

Recommendations to other buyers: The recommendation is make sure your salesman gives you some thing in writing or they will only give you 1/2 the story to make the sale. They give a good pitch.

Aprima for you

Jul 06, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to use, and there are training videos. You can easily customize to you own practice.

Cons: There isn't enough support when something new comes out. Only one person can be in the note at a time.

Recommendations to other buyers: Make sure your vendor has all the support you need

We signed up for the RCM

May 04, 2016
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: The support given during the implementation period.

Cons: The EMR is difficult to maneuver for both providers and health support staff. The system crashes constantly and there has never been enough response from support to fix the situation. The verification process did not work most of the time. On the PM side our staff did all of the work to prepare for claim filing. RCM virtually did nothing to earn the percentage charged. Unfriendly response from RCM managers regarding the billing errors and invoicing errors. Never issued credit for copays and self pay accounts.

Recommendations to other buyers: Check all reviews on all available search engines prior to evaluating the product. Speak to more than one client prior to evaluating. Stay away from this product at all costs.

Honest Aprima Review

Apr 29, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the system is not so complicated in the sense that anyone can learn to use the system with no problems.

Cons: At times the system does slow down. Taking a bit of time to open up certain pages. But it is nothing that cannot be fixed.

Recommendations to other buyers: I honestly recommend trying the system out. I guarantee this is one of the easiest systems to work with, you will not be disappointed.

Great product and always improving!

Apr 13, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is easy to use and is easily customized for individual providers. I love that Aprima listens to their customers regarding enhancement ideas and implements those that are important to the users. Aprima is always improving their product for it's customers!

Cons: I would like for the vendor to be a little more knowledgeable of our state's Medicaid billing requirements, however, they have done an AMAZING job at taking the time to listen to our needs, research and make changes needed to improve the functionality to meet our needs.

Recommendations to other buyers: Call and schedule a Demonstration. Ask for references from the sales team. Aprima customers are very satisfied customers!

Mediocre EHR

Apr 11, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: Relatively inexpensive compared to competition. PM is relatively straight-forward to use.

Cons: The EHR is not very intuitive, is very click-heavy, and exceedingly difficult to customize.

Recommendations to other buyers: In general, I would recommend staying away from this product. If you must use it, spend a good amount of time up front customizing for your needs.

Great product with many customization tools for a proactive clinic

Feb 22, 2016
4/5
Overall
3.5 / 5
Ease of Use
5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Providers are able to complete tasks and send directions to staff once the system is setup correctly. There are many ways based on the flow of your clinic to execute billing, orders, and referrals. You can throw something to together quickly to get started or spend the time to take full advantage of the features that improve work flow and efficiency. You can migrate most of your existing materials and automate things that once were done on paper.

Cons: Customer service responds to problems based on their designation of criticalness. You might get a fix the same day or the next but you can always long on to review the status of your problem. You need someone on staff that can translate your office flow with Aprima's capabilities if the person you designate does not know why something is done you won't get the full use of Aprima's tools. You'll have to wait for a trainer to observe your clinic to translate your workflow into Aprima.

Recommendations to other buyers: Evaluate each software as two separate systems. First and foremost will it help your providers with completing notes quicker and accurately? Second what is the ease of billing and scheduling does the system do what your clinic does in some fashion. Do you want something out of the box working on day one, a cookie cutter system, or a customized system to match you workflow? You need to invest in the time before you evaluate any system to understand your clinic flow, practitioners thought process, and understand the best use of time for staff and providers. Review the products and use your allocated time for EHR first narrow your list to the systems you like best, then use the second meeting with a narrower group to show how your must have tools work like documenting a visit, sending prescriptions, or sending orders. Then narrow the list to showcase the PMS and see which system from you narrow choices help tract patients and throughout the clinic visit from registration and scheduling to checkout.

Updated review

Feb 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: We were able to customize it to our specialty, Also the ICD10 conversion was seamless. All of the issues we had have been resolved thanks to the dedication of our vendor.

Cons: We honestly have no complaints at this time all issues have been resolved.

Recommendations to other buyers: Take your time choosing a software and also make sure you have a good understanding of electronic medical records. It is a lot to learn.

2 years since instituting Aprima as our EHR

Jan 07, 2016
2/5
Overall
2 / 5
Ease of Use
1.5 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: It is easy to put in templates (but then, it was easy to template dictated notes when I was simply using microsoft word)

Cons: Not even slightly intuitive. Requires a trained expert to demonstrate all the most very basic functions. Bills itself as being easy to customize, but that has certainly not been my experience. The entire program seems to me to have been designed to keep the IT department in business.

Recommendations to other buyers: Make sure you are happy with how all of the basic functions work right out of the box, because it is unlikely he will be able to make any significant changes to the way the program flows.

Very disappointed !!

Oct 29, 2015
1/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: It is user friendly. Easy to move around in after setting templates up for scheduling, with the correct training ( we had to pay additional for).

Cons: The customer support is the worst of any company we have ever used. Also your pretty much on your own to learn the system, they don't train and never help.

Recommendations to other buyers: Choose another EHR...............run fast!!! This could be an EHR that practices could use but with no training and no support it rates one of the worst. Also they charge you for every thing you do or add.

Highly disappointed so far!

Oct 15, 2015
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: Nothing yet. The system is very cumbersome. It does help calculate the level of service, which is helpful.

Cons: Nearly everything. Everything takes a millions clicks, and then the text that comes out is horrible. It looks and feels like a point and click system. The history has no flow when reading it. I am currently finishing my training with Aprima. My partner has used it for several years, and I really had no other options in this practice for my EMR. So far I find it cumbersome and fairly difficult to customize. I just found out that for the simplest task (to modify a medication for a patient), it actually cannot be done. If the sig is entered incorrectly, you actually have to delete it then re-enter it. I have never heard of something so ridiculous in all my life. It requires being perfect with data entry, which is just not humanly possible. Not recommended.

Recommendations to other buyers: Keep looking. I have looked at several systems and wished that the practice had chosen Praxis instead.

After 8 years, we're still smiling!!

Jul 11, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Aprima is very flexible. The fact that it is chief complaint driven allows easy documentation in primary care.

Cons: Honestly, any issues we've had over the years have been addressed and corrected by the support staff via hot fixes or upgrades.

Recommendations to other buyers: Get 5-6 vendors to give you presentations. Then narrow it down to 2-3. and go to a practice that is using the product to see it in real time use.

aprima EHR

Mar 04, 2015
3/5
Overall
2 / 5
Ease of Use
2.5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease in finding notes once entered into the EHR display is nice.

Cons: Not intuitive, very difficult to customize, limited help menus and teaching.

Recommendations to other buyers: Don't just do a demo of it, try to set up customizations including templates for P.E., ROS, letters, referrals and scanning.

Aprima needs better to increase speed and reliability of EMR.

Nov 17, 2014
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: I have learned to use the software despite having to adopt it to my specialty. My front office likes the software.

Cons: The offsite server is extremely slow most of the time, and I am unable to wait for it to finish my note between patients. Recently, the server has been down for hours preventing us from finishing our work. It's very frustrating. Of course, Aprima always says it is our fault. We have upgraded all computers and internet without much improvement.

Recommendations to other buyers: How do you really know about this type of software until you are actually using it? Aprima boasts about the speed of their server and makes us feel like we are the only ones experiencing this problem. Right now, I have the internet, but Aprima says I've lost the connection. We are trying to attest, but these interruptions are preventing us from filing in timely fashion. I would think twice about this EMR.

Aprima saved our practice.

Dec 19, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We were an Allscripts MyWay user. After 18 months on the product Allscripts decided to discontinue support for MyWay and offered us a "free" upgrade to their very busy Professional product. After putting a pencil to it the "free" upgrade was going to cost us considerably. Aprima to the rescue! Because they wrote the MyWay product, their EHR was exactly what my physicians were used to using so the transition for them was seamless. The product is user friendly and not too busy. The PM product is wonderful! The applications are also user-friendly and easy to maneuver. We are getting paid within days of filing claims. We are very pleased with both aspects of this product and learning more each day as we use it. Also, the support is wonderful. You actually get an English-speaking American. That is worth its weight in gold to me.

Cons: Sometimes the turnaround time on logged cases is not as quick as I'd like.

Recommendations to other buyers: For the EMR, if you have providers who are not too tech-savvy, this product is for you. However, my tech-savvy physicians are very pleased as well. The product is very user-friendly. Everyone will have that initial 2-3 months of chaos, but after the transition is done, you will find this product beneficial to your practice. The PM product is better than I imagined, and I look forward to seeing what all this thing can do for my practice.

Nov 02, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We have used Aprima since 2011. We moved from paper to electronic format using a staged process that I spearheaded as project manager. In November 2011, we implemented the PM system. In February 2012, we moved. I became Aprima PRM 2011 certified and began training physicians in May for a July and August implementation. I met with each of the physicians who were participating in the first of the three waves of go-lives beginning in May and started exposing them to the product. I began meeting with the second wave physicians in June. By July, three physicians were already using Aprima, even though their official Go Live date hadn't arrived. Five physicians were using it by the end of July. We ran a part-electronic/part-paper schedule, which we ramped up as the physicians felt comfortable. It took six months before all of our physicians were 100% electronic. While the process of converting was difficult, we had almost no loss of patient volume. We did not cancel appointments or block off vast swaths of the schedule due to the implementation. The software was relatively easy to pick up for our physicians once it was configured administratively and once the physicians and staff became accustomed to the program's layout. Customer support has been pretty good and has only gotten better since we began with them. There were a lot of crashes early on, but those have been 99% fixed. We have submitted dozens of tickets and almost all of them were completely resolved within 24-48 business hours. Any emergencies were handled within a couple hours. If you do have a more complex issue that has to be passed on to a developer, though, you may be waiting. We've actually seen an improvement in our patient flow and our ability to measure the practice's performance has vastly improved. We now have a number of fixed quantitative measures that we can follow for clinical, financial, and operational performance such as no show %, revenue per procedure, E&M coding averages, lab/task/phone message completion rates, etc. which we can map by provider, site, CPT, date, or whatever other dimension we wish. It's really crazy how flexible reporting can be with 3rd party software. I estimated the number of linear inches for a file rack for our existing chart storage before we moved them to their new home in the new medical records suite by retrieving the first letter of the last name of each patient that was seen since Aprima began and dividing it by the total number of patients, then multiplying it by the number of available inches to get the amount that should be allocated to the A's, B's, C's, etc. We were able to reduce the medical records department from 4.6 FTE employees to 3.25 FTE employees. Our clinic is now distributed in separate offices. We were able to move our business office outside of the clinic into another suite in the building and our medical records department was moved out as well. This was not possible without Aprima. This made room for an additional physician who we onboarded just two months ago, and it positions us to expand even more. Our no-show rate has reduced from 4.5% in May 2012 to 0.9% in October 2013 due to appointment confirmation e-mails, calls, and text messages that were not possible before our conversion. We are saving thousands on paper, folders, inserts, envelopes, postage, and other materials. We have begun tapering off our off-site storage, which is a $1,000/month expense that will be reducing by $200/month every year for the next 5 years. Patients love being able to log on to our patient portal to look at their lab results, which has saved our staff from having to call or mail results when patient labs are normal. Our physicians are seeing more patients per day on average than they ever have before. We are on our way to our highest-ever year when judged by total revenue. The physicians love being able to go home and remote into the office to do work. Our physicians are generally happier and more relaxed than they were when we were using paper. Staff are happier and more relaxed. The administrator and HR manager is able to focus on side projects because there are fewer conflicts. All-in-all, Aprima has been a huge success, although it could use a number of improvements to speed and the overall design of the product.