Who Uses This Software?

Companies with high-value offerings, who are looking to build long-term relationships with customers who fit, and who see people as integral to the sales process. They value closed-loop marketing.


Average Ratings

21 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $480.00/year
    See pricing details
  • Pricing Details
    $0 per contact or user - no monthly minimums. Pay only for actual usage.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Envoke
  • www.envoke.com
  • Founded 2002
  • Canada

About Envoke

Canadian company purpose-built for 'collaboration marketing' - an approach to lead generation that builds relationships based on permission and requests, resulting in high-quality leads that ask to speak to sales. Our straightforward approach is for companies with high-value offerings, who look to build long-term relationships with customers who fit and see people as integral to the sales process. Closed-loop reports deliver insight on what's working. Includes a complete CASL email solution.


Envoke Features

  • Analytics / ROI Tracking
  • Campaign Segmentation
  • Channel Management
  • Contact Management
  • Content / Blogging Platform
  • Direct Mail Management
  • Email Drip Campaigns
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multivariate Testing
  • Referrals / Affiliates
  • Search Marketing
  • Social Marketing
  • Website Visitor Tracking

Envoke Reviews Recently Reviewed!

Superior customer service distinguishes them from the competition .

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The interface is intuitive and very easy to learn. Moreover, it is easy to customize and update the design of our newsletters.

Overall: Given their excellent and proactive customer service, we have no concerns.

Switched from Campaigner to Envoke for small research group

Sep 15, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very customizable features; consent status helpful; analytics are very useful and helpful. Used to using Mailchimp so this is a very good alternative!

Cons: Not always intuitive to use some features and get started (big learning curve); interface is sometimes glitchy on the campaign creator; interface not too "flashy" or modern looking.

Overall: Customer service is prompt, helpful, and friendly!

Envoke is an awesome platform to manage our campaigns!

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability to customise and maintain my campaign database. My email signups are in a great, easy to use database as well!

Cons: First off, I'm averse to change, in any form! So the user interface overhaul about a year ago made me nervous, but after an hour of playing around, it was WELL worth it!

Overall: An easy to use interface and a team and envoke happy to help!

Envoke is the perfect solution for my work. It's cost effective and flexible with no long contracts.

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Envoke being a Canadian company has been important for me. It allows my data to be stored domestically, and they have been very helpful navigating the Canadian Anti-Spam Legislation to help my email to remain compliant.
Envoke also has good analytics built right into the platform. This has been very helpful to allow me to streamline the content that I am sending to my subscribers. The email builder tool is fairly intuitive and easy to use and has helped my emails to look more professional. The email builder is quite flexible as well, allowing for many different looks, from their provided templates, as well as having an option for HTML. The Envoke team continues to make updates to the available tools and features.
Envoke being accessible completely online has been very helpful as well, as I can update my content from anywhere at any time.
The Envoke team is also very helpful. They often are able to answer questions or provide advice within a few hours through the online 'support tickets,' and are readily available by phone for more urgent matters.
The full lead generation suite from envoke looks amazing, however at this point I can only speak to the email tools, but the same credit based system is used, so the cost for use of this would be fairly reasonable as well.

Seamless lead generation and management tool that is ve user friendly. Fantastic reporting features

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple to use, easy to export, accessible from mobile, tablet and desktop allowing me to see where we are at no matter where in the world I am! Fantastic reporting and excellent support from the team.

Cons: I like to check on processed leads a couple of times a day and the system defaults to all processed leads first and then requires a second click to chose leads processed to a specific day.

Nice platform for email marketing. Fantastic customer support - always prompt and helpful.

Sep 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I like the ease of use. The template makes consistency easy to achieve and simplifies the process.

Cons: I dislike finding photos stored in the photo library as they appear in one long list. I would like to be able to move them into subfolders.

We have used Envoke for almost 10 years and are very satisfied.

Sep 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple, easy to learn, stays up to date with email laws in North America. Customer service is fast and friendly. They ask us what we need and allow us to give our in out on new additions or services.

Cons: no A/B testing yet. Still want to see link description instead of link URL for tracked URLs. Need a better archiving system for old emails (we have 9+ years worth!)

Envoke is super easy to use and very effective!

Aug 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The templates makes our email campaigns faster to create and all the analytics we get for every campaign helps us to build up stronger communication with our audience. The interface is very friendly and requires minimal training, so we can work on getting the information our without spending time.

Overall: It is a very easy to use and all the templates for our email campaigns are aligned with the templates offered. Great to use and requires minimal training.

Easy to use, good support

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This is an easy to use system and works well for our company! would recommend to anyone looking for easy and quick way to communicate with clients

Have used their services for over 15 years and very happy with experience

Aug 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Well laid out and flexible for viewing several reports. Fast too. Easy to navigate. Reliable, only down once or twice in 15 years and I'm on it often during the day.

Cons: The save button on the contact screen isn't line up with the close button above it. The formatting in my newsletters is awkward...can't seem to get the line spacing right above and below an image.

Overall: No other way to send thousands of B2B emails and get the statistics that they have. Wish I had taken the CASL issue more seriously earlier in the process

Being new to electronic messaging and starting with Envoke was a great choice.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once you get the feel for it, working with it becomes a joy versus a task. We can send out anything we wish in less time than we ever imagined.

Cons: There really are no cons other than the speed of uploading a picture could be a bit quicker. There were much fewer features when we first started but that has changed drastically in the past year as it is now so much more than an avenue to broadcast an email message.

Overall: We were able to broadcast an email to thousands of our customers in less than 15 minutes.

Envoke works well for our newsletters, easy to use. Quick response time from customer support.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. Templates are easily updated, much improved from years ago. Customer service and info sessions are much appreciated.

Cons: Sometimes send times vary too much from a few minutes to a few hours (when the server is down or too busy I'm guessing). Our newsletters are sometimes time sensitive therefore "sent" time is important.

I've used Envoke since 2013. I really like it; yet, I don't even use all the features available!

Jul 31, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Their customer service/support centre is very fast, efficient, and responsive. It is very reassuring to know that if you have a problem, it is going to be addressed and fixed quickly.

Cons: It would be nice if exported files (in Excel) kept French accents and special characters formatting, automatically. One still needs to go through some extra steps in Excel in order for the accents and special characters to show correctly.

Vendor Response

by Envoke on July 31, 2017

Thanks for your kind words Stéphanie, We have a new version of the export/import functionality coming out in the next week or so. I'll check and see if this addresses your issue with French characters. If not, I'll make sure development is aware of the problems you mentioned so we can solve this issue for you.

I have been continually impressed by Envoke.

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is fantastic, very responsive and helpful. The software runs quickly and is intuitive to use.

Cons: Uploading lists took me a little bit to figure out as there's more steps involved than previous applications I've used.

Vendor Response

by Envoke on July 31, 2017

Thanks Julie, We're very appreciative of your kind words on our customer support and ease of use. We take our import functionality seriously as we want to keep our customer databases clean and CASL compliant. To do that we need to ask quite a few questions in the import process. That said, we are working hard to make it more user friendly and appreciate any specific feedback. For example, we're about to release a function that allows importing of multiple values in a single column. This saves a lot of time for anyone who needs to import many possible answers to a single question. Let us know if you have anything specific you'd like us to address!

Worked with Envoke for a number of years now and I've found the UI very easy to work with.

Jul 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The advanced stats for clicks, opens, tracked URLs, failures, etc. The speed at which support tickets are resolved.

Cons: Hard to say, I've always found it easy to use and have never had a bad experience with the software/application.

Vendor Response

by Envoke on July 31, 2017

Thanks Gary, We've always been proud of the advanced stats, allowing drill down to individual contact records ¿ including errors ¿ but the truth is the interface has become a little old. So, we have a serious upgrade to the stats interface on the way! I expect to see it in the next few weeks. I'd love to hear your feedback in the support system

Envoke provides excellent customer engagement services.

Jul 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software provides so many email templates and options that creating an engaging user campaign is extremely flexible, yet easy. I also find the customer service to be blazing fast, friendly and helpful when we required more complex solutions for our needs. The people at Envoke embody code and design which alleviates a good chunk of my time setting up an email. Envoke are willing to try new things and that has been helpful to us as we grew into online lead management.

Cons: The only downside I have is that as the site grew some services became buried. A new hire entering into using Envoke's services for the first time may feel intimidated on locating certain functionality or managing/filtering data. Fortunately there is online Chat and a robust support area and their customer service is always on the ball.

Vendor Response

by Envoke on July 31, 2017

Ted, thanks for the kind words! We completely agree with your constructive comments. We're aware we've added a lot of functionality without rethinking the user interface. We're currently focused on the navigation with an eye to making it easier to use for new users. It's comments like yours that keep us improving. Keep all your feedback coming!

This is the first Lead Management system that is simple to use and delivers real results!

Jul 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Once the system is implemented (Envoke worked closely with us throughout the implementation process), it runs itself to capture leads that are browsing your website. Envoke first worked with us to make sure our website had the appropriate calls to action and lots of areas where leads could "raise their hand" to speak with us, then once they do we get a notification to our inbox letting us know that a lead is interested to have a conversation. We follow up with that lead within 24 hours and move through the sales process quickly. In addition, the system also provides analytics on website traffic and allows you to customize reports. In the 6 months since the system's inception we have generated $340,000 in sales as a result of website conversion of leads. Highly recommended.

Cons: The system is nicely designed and easy to use, for the most part. There are some areas that need to be more intuitive so that I don't have to be going to Envoke support to walk me through simple tasks. The software performs as it should, it's a matter of user experience in some areass that need to be addressed.

Envoke has helped us generate more high-quality leads and process them more efficiently.

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: With a business relationship of more than 12 years, Envoke has played an important role in the growth of our company during this period. Beginning with their Email Marketing solutions, which we continue to use today, we gradually incorporated more and more Envoke services and software into our overall marketing strategies. This included their Lead Management and Tracking Software, Marketing Automation Software, which includes lead capture and automated nurturing, and Marketing Attribution for Lead Generation.

For the past six years we have used the Lead Management and Tracking Software that ties in with our web forms, chat system, nurture campaigns, lead source tracking, and now even our backend systems. The tracking has enabled us to make some significant decisions on which traffic sources to invest more and less in, based on lead quality. It has really helped Goway move forward.

Envoke has also played a pivotal role in helping us with the integration of Google Analytics, our website, and the data in the Envoke reporting module. The automatic tracking of Envoke forms (including views, starts and completions), as well as the activity driven from our email marketing campaigns, make our web analytics analysis very powerful.

Cons: Our closed-loop reporting project which allows us to achieve a better alignment between sales and marketing not only took considerably more time to develop, but it was also much more complicated, especially when attempting to connect our marketing analytics software with our back-end reservation system. It's important for us in marketing to understand what our best and worst lead sources are, so that we can focus on the sources that have the best conversion rate from lead to client.

The new reporting module in the Envoke UI has improved immensely compared to the previous version and it has all the data in it that we need. However we are still learning how to use it. It's important that we have a good understanding of the module so that we can access the data that is most important to us, and the reports that it generates are presented in a way that are easily read by the staff. New functionality sometimes rolls out faster than the training, videos, and documentation, but it does eventually catch up. If we need help with a report it's easy to submit a support ticket or we jumped onto Skype for a quick chat. The support is always great.

I'm a big fan of the marketing data warehouse!

May 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A key component of Envoke is the data management functionality. Envoke has a data warehouse which holds all the interactions with our customers. I love that it is able to track visits from anonymous users even before they fill out a form, and once they do, it connects all their previous data together in a contact profile so we can tell which marketing programs are really working.

The single Envoke script that handles all this and more, including installing other scripts, really cuts down on technical work we need to do. It helps manage tracking and reporting. It's a great tracking solution for nontechnical people.

The integration of our website forms, tracking and email marketing system is essential. All our marketing data is in a single location and connected to our email database. It means our email list is always current, making email marketing so much easier.

I love the fact Envoke can integrate with almost any other system we're using, and the team makes sure those integrations work seamlessly. For example, they recently combined data from their marketing database with other marketing data we track using a third-party data visualization tool - it's been a real win for us internally.

I'm a big fan of the personal touch that's provided by the team. Having marketing technology experts I can go to at any time is fantastic. There's never been a point where they've come back and said: "no, it's not possible." The team always works to find a solution.

Cons: Some of the stand-alone email marketing systems I've used in the past were a little easier to use and had more flexibility of design out-of-the-box in their email editor, but there's still nothing I can't do. That's an expected trade-off when you using an integrated suite instead of a point solution.

Envoke user for 10+ years. I've seen demos of other MAPs and Envoke is on par with the big players.

May 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Envoke is pretty intuitive. In fact, I was surprised to learn a major competitor's landing page weren't responsive out-of-the-gate. Envoke's engagement builder is responsive by design. They keep making the platform better (do they sleep I often wonder). For example, lead management is leaps and bounds better than where we originally came from, and it's improved with Envoke tremendously over the years to the point where it isn't one of my main pain points. My personal performance keeps improving, allowing me to take on more projects. The speed at which I am able to get things done makes me look good in the organization. Plus then I can easily show people in reports how everything is performing.

Cons: It would great to have out-of-box, a two-way synchronization between our CRM (Oracle) and Envoke so we can use CRM data in our marketing campaigns. But it has primarily our complex business rules and requirements that have held back complete customization beyond what Envoke was able to set up for us.

Overall: A high-quality tool that allows me to quickly deliver sales-ready leads to my CRM, a program to help us interact and nurture contacts in our database via email, as well as create dynamic, responsive landing pages to support our marketing campaigns. The simple to use interfaces allow me to start and finish a project within hours. It enhances, and is an extension, of everything I do; and ultimately it keeps my internal and external customers very happy with our company.

A truly all-in-one platform

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - All in one solution (forms, emails, database, reports etc.)
- Powerful Database: houses all our data in one place.
- Great support
- Constantly improving and adding new features.

Cons: - Not as intuitive at first (but all marketing automation systems having a learning curve)

Overall: The core value we get from Envoke is that it's a central place where everything lives. This includes our email database, our marketing database, the history of each contact and every action they've ever taken. The connection between our PPC campaign data and data we get from our product via the API is crucial. I rely on the Envoke database more than our internal database because it has everything I need for marketing.

For example, our internal database tells me what people are doing with us, but it doesn't have visits, campaigns, etc. I have used Pardot and other bigger systems, but the way Envoke is set up gives me the most value.

The launch of the new Engagement Builder is a great step in improving our marketing workflow. Now we can create forms, landing pages, nurture programs, and deliver lead generation offers much more quickly.

As a company with a lot of traffic, this is a big lever for us. Being able to do it ourselves and keep everything connected is important. Many people use single solution products for these elements, but in doing so, they miss the value of having a single marketing database with everything connected.

New users do need a fair amount of onboarding but the setup services are hands-on and extensive. Their support is good and responses are quite quick.