# Optima PMS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Optima PMS Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/81072/Optima-PMS --- # Optima PMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Optima PMS ## What is Optima PMS? Hotel management solution that helps businesses manage hotel administration, marketing, housekeeping, accounts & more. ## What is Optima PMS used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $100 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Optima PMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.silverbyte.com&name=Optima PMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Optima PMS 4.4 (18) VS. [4.3 (341)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting Price $100 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (18) Ease Of Use 4.2 (338) Value For Money 4.2 (17) Value For Money 4.1 (322) Customer Service 4.0 (18) Customer Service 4.1 (331) ## Optima PMS alternatives [4.6 (59)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.8 (428)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (217)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/81072/Optima-PMS/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Built-in Accounting Accounting functionality within the system, not requiring integration with third-party tools Catering Management Manage catering operations/processes CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Extended Stay Long term accommodation for guests For Vacation Rentals Designed for vacation rentals Front Desk Management Check guests in and out, issue key cards, schedule wake up calls, or other requests Optima PMS 22 features Accounting functionality within the system, not requiring integration with third-party tools Manage catering operations/processes Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Long term accommodation for guests Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Track and manage inventory levels to maintain proper supply Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage, maintain and track the performance of assets and equipment Automate workflows and trigger campaigns based on customer actions More than one location Book meetings and appointments through a website or digital platform Accept and process customer payments for products or services using hardware and software Track/optimize rates in relation to usage View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Track and monitor reviews of products or services One location Manage operations/processes associated with spas and other hotel activities Get Advice We can help you find the software with the features you need. Features 4.3 (18) 4.3 Based on 18 reviews ## Pricing Value for money 4.2 (17) Basic $100.00 Per User,Per Month Value for money 4.2 (17) 4.2 Based on 17 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (18) 4.0 Based on 18 reviews ## User reviews Overall rating 4.4 Based on 18 reviews Filter by rating 5(10) 4(6) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent YY Yael Y. Marketing Hospitality ### "Perfect product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2019 Pros Has all the functions you can imagine, very good support Thay are always open for rapid new development needed Cons We could use more user manual books or presentations Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG Delphine G. GENERAL MANAGER Hospitality ### "Small hotel experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 13, 2019 Pros A lot of reports for annalys and statistic. Integrate chanel manager. Cons Easy things complicate to do and occasion of errors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 22, 2019 Dear Delphine, Thank you very much for your feedback about Optima PMS. We are a bit surprised about your Cons review- as Optima PMS is known for its simplicity and user-friendly UI. Perhaps there's a particular gap of knowledge; it will be a delight to bridge and overcome it together. Our support team will rich you to see where they could be helpful to make you completely satisfied with the system. Thank you for using Optima PMS. AH abigail h. MARKETING MNGR Hospitality ### "GOOD" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 3, 2019 INCREASE IN LOACAL AGENT INCOMING AGENTS PRODUCTIVTY DUE TO ON LINE RESERVATOPN CONFIRMATION Pros SOLUTION FOR ONLINE CONNECTION FOR LOCAL INCOMING AGENT Cons no possibility to add general remarks I.E c/I c/O NON SMOKING,,, Reasons for choosing Optima PMS THE WILL TO WORK WITH ONE CHANNEL-AND NOT 2 DIFFRENT ONES(ONE FOR LOCAL+ONE FOR INCOMING) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 22, 2019 Dear Abigail, thank you for your review and useful feedback about Optima PMS. Adding remarks, and room features such as nonsmoking exist in Optima PMS ever since. You can add features and remarks in the Optima setup menu to rooms, guests profiles, and of course, reservations. Our support team will contact you and will guide you through the process of adding features and remarks. Thank you, Silverbyte team RR Reut R. sales and marketing coordinator Hospitality ### "Optima 2020" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 October 3, 2019 Overall a good experience in they way it generally simplifies processes. Lately too many issues with wrong rates and customer service not working as it should. Pros The software appearance is nice and welcoming. most features are easy and simple to use. The software makes our connection with agents much easier, receiving reservations in a better way. Cons Recently too many problems. Customer service is vary bad. It is very difficult to make contact with a representative to receive help. There are a few features missing such as having more control over how to create a new rate, manage a reservation and more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 22, 2019 Dear Reut, Thank you for your review. I'm unfortunate to hear about your frustration with the support team. We are continually working on improving the support we provide to our valued customers. Our support team is being continuously trained to maintain the highest support level. We will run an internal check, as well as will emphasize and improve our standards so such a feeling of yours will not re-occur. Thank you, Silverbyte Team Golan T. GM Hospitality ### "Optima" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2019 Pros The only PMS that gives full coverage of both hospitality view and accounting. Also full integration with CC providers. Cons The fact that the local currency threw booking.com can not be automated threw the us$ rateplane. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 22, 2019 Dear Golan, thank you very much for taking the time to write a review about Optima PMS. We are happy to see that the Optima PMS meets your needs. Regarding your comment on Booking.com and the currency exchange restriction: The restriction to send prices to Booking.com in local currency only (Shekels in Israel) is coming from Booking.com's end. A few years ago, Booking.com changed its policy, so each hotel should send the rates according to its local currency. For example: in Russia, hotels send prices to Booking.com in Rubel only; in the Philippines, hotels send rates to Booking.com in Philippine pesos only. Thank you for being our valued customer and cheers to more years of collaboration and partnership. Silverbyte team CK Carina K. Senior projects manager Hospitality ### "Overview" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 3, 2019 Optima is a very good software to rooms administration, pricing, crm, it can interface to many programs. Pros This software is adapted to Israeli laws and specialized in Hotels management. Cons Every new development take to much time to be done. The company has a monopoly in Israel and this is not a good aspect. Reasons for choosing Optima PMS We choose many years ago, it looks Israeli laws adapted, israeli UI , in that time the company was little, and the needs were exactly as the programm can give. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS David S. Channels Manager Hospitality ### "Optima PMS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 2, 2019 This complete programe PMS and channel manager helpes us to improve the business, sale more and improve customer service Pros The PMS has very good results regarding rooms divition, rate plans and billing. It is fiendly and easy for use. In my daily job I most use the channel manager that work great. Very good conectivity with major OTAs. Cons it is a good program for medium and large hotels, complicated for small hotels. the program was growing and developing over time and so sometimes it has bugs but there are well treated by software team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 22, 2019 Dear David, Thank you very much for your review and warm feedback. Over the past few years, Silverbyte had made a lot of new developments. Currently, Silverbyte has a solution for every hospitality type. Over the years, Cloud systems were developed: the Selfie- PMS for 1-10 rooms size (mostly use by one-room apartment owners, or by Zimmer owners), and the Cloud Optima (also known as Optima 2020) for small-sized hotels, vacation rentals, and boutique hotels. If your interested in more details, you can leave your details here:http://silverbyte.co.il/%d7%a6%d7%95%d7%a8-%d7%a7%d7%a9%d7%a8/ and our sales team will return to you with more information about our new Cloud-based products. thanks Silverbyte team. RA Raed A. Hotel Manager Hospitality ### "Good but" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 October 2, 2019 Pros development, easy , a lot of features , up to date Cons customer service, long time responsiveness, no automatic update and you have to wait a lot, very expensive Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 22, 2019 Dear Raed, thank you for your feedback below. Have you heard already about our new and innovative ways of contacting our support team? here are few of them: 1. Contact our support team by email at helpdesk@silverbyte.com 2. During office-working hours use the online chat on our website at www.silverbyte.co.il 3. Our support line at +97248812812 24\\7 Hope that using this method will increase your level of satisfaction. Thanks a lot Silverbyte Team GH Gilad H. G.M Hospitality ### "The best software for professionals" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2019 The software allows fast, efficient and accurate service to the guest. Allows good control for managers. Professional tool for professionals. Pros Easy to use. Easy and quick to teach employees to work with. Cons There are a number of things you can do to shorten actions, there are differences in the visibility of different reports or different options in the report (sort, drill down) Reasons for choosing Optima PMS Local Iaraeli software house. Close. readily available. Allows software enhancements and additions to suit customer needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 22, 2019 Dear Gilad, we appreciate your time efforts and your review for Optima products. Thank you very much and cheers to many more years of collaboration and success. Silverbyte team SB Simon B. General Manager Hospitality ### "Great System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2019 Pros User-Friendly Fast Accurate Help the accountant with various reports Cons We have being using the system several years now, and no cons are found Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 2, 2019 Dear Simon, thank you very much for your feedback and the long term relationship with Optima products! For many more years in the future :) [View all Reviews](https://www.capterra.com/p/81072/Optima-PMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)