Optima PMS Ratings

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4/5

About Optima PMS

Optima PMS by Silverbyte - Innovative software and services for hospitality. Silverbyte was established with a vision for developing a leading Property Management System. The company offers its customers cutting edge technology in hospitality and accommodation management and take them to the next level of travel tech. Optima currently operating in 36 countries, this includes complete tax adaptations. Optima products provides complete all in one plattform solution for any type hospitality. Learn more about Optima PMS

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Showing 17 of 17 reviews

Showing Most Helpful

Showing 17 of 17 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Svetlana F.
Reservation manager
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 27, 2019

“Using Optima daily”

OverallIt is very easy to manage external channels like booking and our home website. Gives a lot of answers to questions you might have via reports. Would have liked to add/change a few things
ProsIt pretty much covers everything, I would have added a few things, change some things, but mostly I really enjoy using it. I'm incharge of external channels as well and Optima makes everything easier.
ConsThere are a few shortcomings, mostly for group reservations, I wish that somebody would have asked users what you can add to the program, based on field users.

Vendor Response

By Silverbyte Systems on October 2, 2019
Dear Svetlana thank you very much for your feedback and for using Optima for many years. We would be very happy to hear from your field experience how Optima can be improved. Do not hesitate contacting out support center at helpdesk@silverbyte.com and give us the insights you belive are important. Thanks, Silverbyte team
Reviewer Source 
Source: Capterra
September 27, 2019
Arkadi S.
Deputy Manager
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 29, 2019

“Used a few of PMS softwares but Optima is the best for me.”

OverallI use this software on a daily basis and I find it very easy. The development of new features is also based on customer feedback so from time to time you get some new great feature available. The customer support is mostly very helpful and knowledgeable.
ProsThe long list of available reports allow great in-depth look in to your data. Customer support is mostly very helpful and followups are made to ensure that all is working fine. The GOC channel manager allows a smooth connectivity to most of the sales channels including Agents. The availability and the tapechart screens have good functionality.
ConsThere is little flexibility in terms of the reports, you can't compose a report but only use the predefined ones. Customer support is available during the businees week but in the evening or on weekends the help line is only for emergency.

Vendor Response

By Silverbyte Systems on October 2, 2019
Dear Arkadi, we appreciate your time to write us your feedback. Thank you and for many years more Silverbyte Team
Reviewer Source 
Source: Capterra
September 29, 2019
Verified Reviewer
Hospitality, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 16, 2018

“Very good program for hoteliers ”

OverallVery good program, need time to understand how all functions are working
ProsThis program is very useful for big hotels, allowed to connect the hotel with all online reservation systems, like booking, agoda, expedia, hrs and so on and to recieved all reservations directly to the system, to change the prices or to close sale in all reservation systems by one click.
ConsThe program is less suitable for small hotels and also expensive for small hotels till 15-20 rooms totally, the small holels do not need so much functions and may find other programs. May be in future they will made limit and cheaper version for small hotels
Reviewer Source 
Source: Capterra
December 16, 2018
David S.
Channels Manager
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 2, 2019

“Optima PMS”

OverallThis complete programe PMS and channel manager helpes us to improve the business, sale more and improve customer service
ProsThe PMS has very good results regarding rooms divition, rate plans and billing. It is fiendly and easy for use. In my daily job I most use the channel manager that work great. Very good conectivity with major OTAs.
Consit is a good program for medium and large hotels, complicated for small hotels. the program was growing and developing over time and so sometimes it has bugs but there are well treated by software team.
Reviewer Source 
Source: Capterra
October 2, 2019
Gilad H.
G.M
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 2, 2019

“The best software for professionals”

OverallThe software allows fast, efficient and accurate service to the guest. Allows good control for managers. Professional tool for professionals.
ProsEasy to use. Easy and quick to teach employees to work with.
ConsThere are a number of things you can do to shorten actions, there are differences in the visibility of different reports or different options in the report (sort, drill down)
Reviewer Source 
Source: Capterra
October 2, 2019
Carina K.
Senior projects manager
Hospitality, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 3, 2019

“Overview”

OverallOptima is a very good software to rooms administration, pricing, crm, it can interface to many programs.
ProsThis software is adapted to Israeli laws and specialized in Hotels management.
ConsEvery new development take to much time to be done. The company has a monopoly in Israel and this is not a good aspect.
Reviewer Source 
Source: Capterra
October 3, 2019
Danny M.
IT Manager
Hospitality, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 24, 2019

“User friendly and customizable features”

OverallData collection from each guest transactions, generation of proper and needed reports for revenue review and forecast comparison. Help our business on data automation as well as booking medium to market our business.
ProsEasy to setup, easy report generation, user friendly and customizable functions and with local government compliant.
ConsAdding of transactions, need to have more comprehensive report for revenue or hotel forecast.
Reviewer Source 
Source: Capterra
September 24, 2019
Reut R.
sales and marketing coordinator
Hospitality, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
October 3, 2019

“Optima 2020”

OverallOverall a good experience in they way it generally simplifies processes. Lately too many issues with wrong rates and customer service not working as it should.
ProsThe software appearance is nice and welcoming. most features are easy and simple to use. The software makes our connection with agents much easier, receiving reservations in a better way.
ConsRecently too many problems. Customer service is vary bad. It is very difficult to make contact with a representative to receive help. There are a few features missing such as having more control over how to create a new rate, manage a reservation and more.
Reviewer Source 
Source: Capterra
October 3, 2019
Simon B.
General Manager
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 30, 2019

“Great System”

ProsUser-Friendly Fast Accurate Help the accountant with various reports
ConsWe have being using the system several years now, and no cons are found

Vendor Response

By Silverbyte Systems on October 2, 2019
Dear Simon, thank you very much for your feedback and the long term relationship with Optima products! For many more years in the future :)
Reviewer Source 
Source: Capterra
September 30, 2019
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Golan T.
GM
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 3, 2019

“Optima”

ProsThe only PMS that gives full coverage of both hospitality view and accounting. Also full integration with CC providers.
ConsThe fact that the local currency threw booking.com can not be automated threw the us$ rateplane.
Reviewer Source 
Source: Capterra
October 3, 2019
Avatar Image
Ronny A.
Manger
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 30, 2019

“good experience”

Prosvery functional - easy to use and easy to learn. customer support is great
Consupdates sometimes disfunctional compatibility with OS (Apple) is sometimes not good

Vendor Response

By Silverbyte Systems on October 2, 2019
Dear Ronny, Thank you for your warm feedback! Silverbyte team
Reviewer Source 
Source: Capterra
September 30, 2019
Gregory K.
Revenue Management Executive
Hospitality, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
1/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 15, 2017

“User friendly system. GOC module. ”

OverallGood reporting from the system, Easy to introduce to new employees. Easy Yield management.
ProsAvailability Screen is the strongest part of this software. Reporting section is very clear and easy to access. Number of different reports available.
ConsEvents module not very flexible. Shocking customer support. No support available from Thursday afternoon until Sunday. It takes ages to get someone to start working on issues. In case you would like to add external products (Revinate etc) Silverbite wants to charge insane rates for installation.
Reviewer Source 
Source: Capterra
August 15, 2017
Eileen L.
Administrator
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
2/5
Value for Money
3/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
September 27, 2019

“Optima has Limited Functions”

OverallAverage
ProsEasy to operate, able to track forecast. Staff can operate easily. Simple to understand.
ConsUnable to have performs invoices for guests

Vendor Response

By Silverbyte Systems on October 2, 2019
Dear Mrs Eileen Lim, thank you for your feedback. We are very sorry to hear your experience with Optima and that it has limited features. The other way around, as you can see in the other reviews here, and also according to our other customers' reviews in other platforms. As Optima line of products is certificated for TAX declarations and stands along with Singapore law, we are a bit surprised for your mention of invoices. Perhaps there's some lack of knowledge? Anyhow, it is very important for us that our customers will be happy, dynamic, flexible and satisfied when using Optima products. We will have our support team contact you for further understanding of this matter. Thanks, Silverbyte Team
Reviewer Source 
Source: Capterra
September 27, 2019
Delphine G.
GENERAL MANAGER
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
October 13, 2019

“Small hotel experience”

ProsA lot of reports for annalys and statistic. Integrate chanel manager.
ConsEasy things complicate to do and occasion of errors.
Reviewer Source 
Source: Capterra
October 13, 2019
abigail h.
MARKETING MNGR
Hospitality, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 3, 2019

“GOOD”

OverallINCREASE IN LOACAL AGENT INCOMING AGENTS PRODUCTIVTY DUE TO ON LINE RESERVATOPN CONFIRMATION
ProsSOLUTION FOR ONLINE CONNECTION FOR LOCAL INCOMING AGENT
Consno possibility to add general remarks I.E c/I c/O NON SMOKING,,,
Reviewer Source 
Source: Capterra
October 3, 2019
Raed A.
Hotel Manager
Hospitality, 51-200 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
2/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
October 2, 2019

“Good but”

Prosdevelopment, easy , a lot of features , up to date
Conscustomer service, long time responsiveness, no automatic update and you have to wait a lot, very expensive
Reviewer Source 
Source: Capterra
October 2, 2019
E. A. C.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
December 14, 2016

“The best comprehensive and user friendly PMS”

OverallOptima PMS is more than an interface but also your companion. Easy to use, to understand, Optima is the best PMS for the user by his simplicity..
Source: Capterra
December 14, 2016