# Optima PMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Optima PMS the right Hospitality Property Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/81072/Optima-PMS/reviews --- Optima PMS 4.4 (18) [View alternatives](https://www.capterra.com/p/81072/Optima-PMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Optima PMS Ease of use 4.3 Customer Service 4.0 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Golan T. GM Hospitality Used the software for: 2+ years ### "Optima" October 3, 2019 5.0 Pros The only PMS that gives full coverage of both hospitality view and accounting. Also full integration with CC providers. Cons The fact that the local currency threw booking.com can not be automated threw the us$ rateplane. Review Source Response from Silverbyte Systems October 22, 2019 Dear Golan, thank you very much for taking the time to write a review about Optima PMS. We are happy to see that the Optima PMS meets your needs. Regarding your comment on Booking.com and the currency exchange restriction: The restriction to send prices to Booking.com in local currency only (Shekels in Israel) is coming from Booking.com's end. A few years ago, Booking.com changed its policy, so each hotel should send the rates according to its local currency. For example: in Russia, hotels send prices to Booking.com in Rubel only; in the Philippines, hotels send rates to Booking.com in Philippine pesos only. Thank you for being our valued customer and cheers to more years of collaboration and partnership. Silverbyte team VR Verified Reviewer Front Office Manager Hospitality Used the software for: 2+ years ### "Very good program for hoteliers " December 16, 2018 5.0 Very good program, need time to understand how all functions are working Pros This program is very useful for big hotels, allowed to connect the hotel with all online reservation systems, like booking, agoda, expedia, hrs and so on and to recieved all reservations directly to the system, to change the prices or to close sale in all reservation systems by one click. Cons The program is less suitable for small hotels and also expensive for small hotels till 15-20 rooms totally, the small holels do not need so much functions and may find other programs. May be in future they will made limit and cheaper version for small hotels Review Source Response from Silverbyte Systems October 22, 2019 Dear Valued Customer, we are happy to let you know that Silverbyte had developed several new cloud-products for managing smaller properties, vacation rentals, airbnbs, boutique hotels and so on. If you like to get more info, you may contact us at www.silverbyte.com--> contact us. Thank you Silverbyte team EL Eileen L. Administrator Hospitality Used the software for: 2+ years ### "Optima has Limited Functions" September 28, 2019 3.0 Average Pros Easy to operate, able to track forecast. Staff can operate easily. Simple to understand. Cons Unable to have performs invoices for guests Reason for choosing Optima PMS We were thinking it will give us a better solution to our usage, but it didn’t help to solve our issues. Review Source Response from Silverbyte Systems October 2, 2019 Dear Mrs Eileen Lim, thank you for your feedback. We are very sorry to hear your experience with Optima and that it has limited features. The other way around, as you can see in the other reviews here, and also according to our other customers' reviews in other platforms. As Optima line of products is certificated for TAX declarations and stands along with Singapore law, we are a bit surprised for your mention of invoices. Perhaps there's some lack of knowledge? Anyhow, it is very important for us that our customers will be happy, dynamic, flexible and satisfied when using Optima products. We will have our support team contact you for further understanding of this matter. Thanks, Silverbyte Team DS David S. Channels Manager Hospitality Used the software for: 2+ years ### "Optima PMS" October 2, 2019 4.0 This complete programe PMS and channel manager helpes us to improve the business, sale more and improve customer service Pros The PMS has very good results regarding rooms divition, rate plans and billing. It is fiendly and easy for use. In my daily job I most use the channel manager that work great. Very good conectivity with major OTAs. Cons it is a good program for medium and large hotels, complicated for small hotels. the program was growing and developing over time and so sometimes it has bugs but there are well treated by software team. Review Source Response from Silverbyte Systems October 22, 2019 Dear David, Thank you very much for your review and warm feedback. Over the past few years, Silverbyte had made a lot of new developments. Currently, Silverbyte has a solution for every hospitality type. Over the years, Cloud systems were developed: the Selfie- PMS for 1-10 rooms size (mostly use by one-room apartment owners, or by Zimmer owners), and the Cloud Optima (also known as Optima 2020) for small-sized hotels, vacation rentals, and boutique hotels. If your interested in more details, you can leave your details here:http://silverbyte.co.il/%d7%a6%d7%95%d7%a8-%d7%a7%d7%a9%d7%a8/ and our sales team will return to you with more information about our new Cloud-based products. thanks Silverbyte team. AS Arkadi S. Deputy Manager Hospitality Used the software for: 2+ years ### "Used a few of PMS softwares but Optima is the best for me." September 29, 2019 5.0 I use this software on a daily basis and I find it very easy. The development of new features is also based on customer feedback so from time to time you get some new great feature available. The customer support is mostly very helpful and knowledgeable. Pros The long list of available reports allow great in-depth look in to your data. Customer support is mostly very helpful and followups are made to ensure that all is working fine. The GOC channel manager allows a smooth connectivity to most of the sales channels including Agents. The availability and the tapechart screens have good functionality. Cons There is little flexibility in terms of the reports, you can't compose a report but only use the predefined ones. Customer support is available during the businees week but in the evening or on weekends the help line is only for emergency. Reason for choosing Optima PMS I wasn't the one to make this decision but I'm sure it was made due the fact that we already know how to use it and we are saticfied. Review Source Response from Silverbyte Systems October 2, 2019 Dear Arkadi, we appreciate your time to write us your feedback. Thank you and for many years more Silverbyte Team SF Svetlana F. Reservation manager Hospitality Used the software for: 2+ years ### "Using Optima daily" September 27, 2019 5.0 It is very easy to manage external channels like booking and our home website. Gives a lot of answers to questions you might have via reports. Would have liked to add/change a few things Pros It pretty much covers everything, I would have added a few things, change some things, but mostly I really enjoy using it. I'm incharge of external channels as well and Optima makes everything easier. Cons There are a few shortcomings, mostly for group reservations, I wish that somebody would have asked users what you can add to the program, based on field users. Alternatives considered [Opera 3](https://www.capterra.com/p/162632/Opera-3/) Reason for choosing Optima PMS Yes Review Source Response from Silverbyte Systems October 2, 2019 Dear Svetlana thank you very much for your feedback and for using Optima for many years. We would be very happy to hear from your field experience how Optima can be improved. Do not hesitate contacting out support center at helpdesk@silverbyte.com and give us the insights you belive are important. Thanks, Silverbyte team GH Gilad H. G.M Hospitality Used the software for: 2+ years ### "The best software for professionals" October 2, 2019 5.0 The software allows fast, efficient and accurate service to the guest. Allows good control for managers. Professional tool for professionals. Pros Easy to use. Easy and quick to teach employees to work with. Cons There are a number of things you can do to shorten actions, there are differences in the visibility of different reports or different options in the report (sort, drill down) Reason for choosing Optima PMS Local Iaraeli software house. Close. readily available. Allows software enhancements and additions to suit customer needs. Review Source Response from Silverbyte Systems October 22, 2019 Dear Gilad, we appreciate your time efforts and your review for Optima products. Thank you very much and cheers to many more years of collaboration and success. Silverbyte team RR Reut R. sales and marketing coordinator Hospitality Used the software for: 6-12 months ### "Optima 2020" October 3, 2019 4.0 Overall a good experience in they way it generally simplifies processes. Lately too many issues with wrong rates and customer service not working as it should. Pros The software appearance is nice and welcoming. most features are easy and simple to use. The software makes our connection with agents much easier, receiving reservations in a better way. Cons Recently too many problems. Customer service is vary bad. It is very difficult to make contact with a representative to receive help. There are a few features missing such as having more control over how to create a new rate, manage a reservation and more. Review Source Response from Silverbyte Systems October 22, 2019 Dear Reut, Thank you for your review. I'm unfortunate to hear about your frustration with the support team. We are continually working on improving the support we provide to our valued customers. Our support team is being continuously trained to maintain the highest support level. We will run an internal check, as well as will emphasize and improve our standards so such a feeling of yours will not re-occur. Thank you, Silverbyte Team Ronny A. Manger Hospitality Used the software for: 2+ years ### "good experience" September 30, 2019 4.0 Pros very functional - easy to use and easy to learn. customer support is great Cons updates sometimes disfunctional compatibility with OS (Apple) is sometimes not good Review Source Response from Silverbyte Systems October 2, 2019 Dear Ronny, Thank you for your warm feedback! Silverbyte team RA Raed A. Hotel Manager Hospitality Used the software for: 2+ years ### "Good but" October 2, 2019 3.0 Pros development, easy , a lot of features , up to date Cons customer service, long time responsiveness, no automatic update and you have to wait a lot, very expensive Review Source Response from Silverbyte Systems October 22, 2019 Dear Raed, thank you for your feedback below. Have you heard already about our new and innovative ways of contacting our support team? here are few of them: 1. Contact our support team by email at helpdesk@silverbyte.com 2. During office-working hours use the online chat on our website at www.silverbyte.co.il 3. Our support line at +97248812812 24\\7 Hope that using this method will increase your level of satisfaction. Thanks a lot Silverbyte Team DM Danny M. IT Manager Hospitality Used the software for: 2+ years ### "User friendly and customizable features" September 25, 2019 5.0 Data collection from each guest transactions, generation of proper and needed reports for revenue review and forecast comparison. Help our business on data automation as well as booking medium to market our business. Pros Easy to setup, easy report generation, user friendly and customizable functions and with local government compliant. Cons Adding of transactions, need to have more comprehensive report for revenue or hotel forecast. Reason for choosing Optima PMS Economic and user friendly interface. Review Source Response from Silverbyte Systems October 22, 2019 Dear Danny, we appreciate your warm feedback! thank you and cheers to many more years of collaboration. Silverbyte Team CK Carina K. Senior projects manager Hospitality Used the software for: 2+ years ### "Overview" October 3, 2019 4.0 Optima is a very good software to rooms administration, pricing, crm, it can interface to many programs. Pros This software is adapted to Israeli laws and specialized in Hotels management. Cons Every new development take to much time to be done. The company has a monopoly in Israel and this is not a good aspect. Reason for choosing Optima PMS We choose many years ago, it looks Israeli laws adapted, israeli UI , in that time the company was little, and the needs were exactly as the programm can give. Review Source DG Delphine G. GENERAL MANAGER Hospitality Used the software for: 2+ years ### "Small hotel experience" October 13, 2019 4.0 Pros A lot of reports for annalys and statistic. Integrate chanel manager. Cons Easy things complicate to do and occasion of errors. Review Source Response from Silverbyte Systems October 22, 2019 Dear Delphine, Thank you very much for your feedback about Optima PMS. We are a bit surprised about your Cons review- as Optima PMS is known for its simplicity and user-friendly UI. Perhaps there's a particular gap of knowledge; it will be a delight to bridge and overcome it together. Our support team will rich you to see where they could be helpful to make you completely satisfied with the system. Thank you for using Optima PMS. aH abigail H. MARKETING MNGR Hospitality Used the software for: 6-12 months ### "GOOD" October 3, 2019 5.0 INCREASE IN LOACAL AGENT INCOMING AGENTS PRODUCTIVTY DUE TO ON LINE RESERVATOPN CONFIRMATION Pros SOLUTION FOR ONLINE CONNECTION FOR LOCAL INCOMING AGENT Cons no possibility to add general remarks I.E c/I c/O NON SMOKING,,, Reason for choosing Optima PMS THE WILL TO WORK WITH ONE CHANNEL-AND NOT 2 DIFFRENT ONES(ONE FOR LOCAL+ONE FOR INCOMING) Review Source Response from Silverbyte Systems October 22, 2019 Dear Abigail, thank you for your review and useful feedback about Optima PMS. Adding remarks, and room features such as nonsmoking exist in Optima PMS ever since. You can add features and remarks in the Optima setup menu to rooms, guests profiles, and of course, reservations. Our support team will contact you and will guide you through the process of adding features and remarks. Thank you, Silverbyte team SB Simon B. General Manager Hospitality Used the software for: 2+ years ### "Great System" September 30, 2019 5.0 Pros User-Friendly Fast Accurate Help the accountant with various reports Cons We have being using the system several years now, and no cons are found Review Source Response from Silverbyte Systems October 2, 2019 Dear Simon, thank you very much for your feedback and the long term relationship with Optima products! For many more years in the future :) GK Gregory K. Revenue Management Executive Hospitality Used the software for: 6-12 months ### "User friendly system. GOC module. " August 15, 2017 4.0 Good reporting from the system, Easy to introduce to new employees. Easy Yield management. Pros Availability Screen is the strongest part of this software. Reporting section is very clear and easy to access. Number of different reports available. Cons Events module not very flexible. Shocking customer support. No support available from Thursday afternoon until Sunday. It takes ages to get someone to start working on issues. In case you would like to add external products (Revinate etc) Silverbite wants to charge insane rates for installation. Review Source YY Yael Y. Marketing Hospitality Used the software for: 6-12 months ### "Perfect product" October 15, 2019 5.0 Pros Has all the functions you can imagine, very good support Thay are always open for rapid new development needed Cons We could use more user manual books or presentations Review Source EAC E. A. C. Used the software for: ### "The best comprehensive and user friendly PMS" December 14, 2016 5.0 Optima PMS is more than an interface but also your companion. Easy to use, to understand, Optima is the best PMS for the user by his simplicity.. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.