--- title: "MatrixCare Home Health & Hospice Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MatrixCare Home Health & Hospice Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/81083/Brightree/" page_type: "product" language: "en" --- # MatrixCare Home Health & Hospice Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MatrixCare Home Health & Hospice ## What is MatrixCare Home Health & Hospice? Designed by clinicians, MatrixCare’s post-acute EHR works across home health, hospice, private duty, palliative care, skilled nursing and more. As a leader in interoperability, MatrixCare software enables integrations to hundreds of vendors & service providers across the care continuum. MatrixCare solutions & analytic tools support compliance and help organizations achieve clinical & operational efficiency—resulting in better care, increasing patient & staff satisfaction, and financial success. ## What is MatrixCare Home Health & Hospice used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/)[Hospice](https://www.capterra.com/hospice-software/) Top alternative Featured Overall rating Based on 258 user reviews Reviews sentiment Positive 82% Neutral 14% Negative 4% Starting price $2000 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MatrixCare Home Health & Hospice 4.2 (258) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price $2000 Per Month Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (258) Ease Of Use 4.5 (708) Value For Money 4.0 (150) Value For Money 4.2 (578) Customer Service 4.1 (209) Customer Service 4.3 (644) ## MatrixCare Home Health & Hospice alternatives [4.4 (673)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (1,133)](https://www.capterra.com/p/48210/ChiroTouch/reviews/) Starting price $329.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [4.5 (566)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.8 (535)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/81083/Brightree/alternatives/) ## FAQs about MatrixCare Home Health & Hospice Overview ### What problems does MatrixCare Home Health & Hospice solve? MatrixCare Home Health & Hospice solves slow, duplicative home-visit documentation, missing required fields, and poor access to patient records in the field. It helps nurses, therapists, aides, QA staff, billers, and office coordinators complete bedside charting on iPads, track orders and visits, improve compliance, and speed billing and care coordination. Answer based on 182 reviews Overview ### Which roles and teams benefit most from MatrixCare Home Health & Hospice? MatrixCare Home Health & Hospice is most used by clinical care teams, including registered nurses, directors of nursing, CNAs, hospice aides, and social workers, who manage documentation, care coordination, and patient visits. Administrators, operations leaders, intake staff, and billing teams rely on it for scheduling, compliance oversight, admissions, and reimbursement workflows. Answer based on 253 reviews Overview ### What company size and industries is MatrixCare Home Health & Hospice built for? MatrixCare Home Health & Hospice is built mainly for small healthcare organizations, with 88% of reviewers from small businesses and 93% from Hospital & Health Care. It also serves midsize businesses at 9% and enterprises at 3%, with limited use in Health, Wellness and Fitness and Medical Practice. Commonly used for electronic medical records. Answer based on 258 reviews Features and Usability ### What are the key features of MatrixCare Home Health & Hospice? MatrixCare Home Health & Hospice includes core EMR/EHR tools like charting, assessment management, care plan management, and patient records management, with mobile access for iPad point-of-care documentation. Differentiating features include compliance management, order tracking, customizable reports and dashboards, plus billing and claims management tied to revenue and accounts receivable workflows. Answer based on 77 reviews Integrations ### Which third-party tools and platforms does MatrixCare Home Health & Hospice integrate with? MatrixCare Home Health & Hospice integrates with RXNT, Brightree, Forcura, Health Recovery Solutions, Inovalon Provider Cloud, and Trella. These connections cover pharmacy, revenue cycle, care coordination, patient engagement, and provider data workflows, giving the platform a focused set of third-party options for home health and hospice operations. Answer based on 10 reviews Getting Started and Support ### How easy is it to onboard and train a team on MatrixCare Home Health & Hospice? MatrixCare Home Health & Hospice offers in-person training, live online sessions, webinars, videos, and documentation. Clinicians and field staff often learn day-to-day workflows fairly quickly, especially on iPads, while back-office teams, admins, and super users usually need more time for setup, workflows, and post-go-live support. Answer based on 34 reviews Getting Started and Support ### What customer support options does MatrixCare Home Health & Hospice offer, and how do users rate the experience? MatrixCare Home Health & Hospice offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as helpful, professional, and responsive, with strong follow-up and training resources, though some report inconsistent service, ticket delays, transfers, and slower resolutions for complex or escalated issues. Answer based on 69 reviews Features and Usability ### How well does MatrixCare support bedside charting and patient care? MatrixCare Home Health & Hospice supports bedside charting well with mobile access, quick note entry, and patient record visibility in the home. Home health clinicians, nurses, and CNAs often find the iPad workflow convenient and easy to learn, though some teams mention slower screens, sync needs, and gaps for inpatient documentation. Answer based on 74 reviews Features and Usability ### Is MatrixCare good for home health and hospice documentation? MatrixCare Home Health & Hospice handles clinical documentation well with point-of-care charting, required-field prompts, and compliance-focused workflows. Home health and hospice teams often value faster note completion, care plan alignment, and easier audit readiness, though some staff want more template customization, better document organization, and fuller iPad support for inpatient work. Answer based on 60 reviews ## Features AI summary Based on 205 Electronic Medical Records reviews Capterra reviewers point to these as the top features buyers look for in hospice software: - **HIPAA Compliant** (**65%** of reviewers rated this feature as critical) - **Compliance Management** (**53%**) - **Charting** (**61%**) MatrixCare Home Health & Hospice supports all three of the features reviewers rate as most important: **HIPAA Compliant**, **Compliance Management**, and **Charting**. Combined, these capabilities help businesses protect patient data, stay aligned with regulatory requirements, and maintain accurate clinical documentation, allowing teams to deliver care with greater confidence and consistency. HIPAA Compliant 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Compliance Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Charting 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Care Plan Management 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Mobile Access 4.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Billing & Invoicing 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers MatrixCare Home Health & Hospice 33 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Bereavement Management: Create, manage, and monitor bereavement care plans. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Reports: Alter the layout and content of reports - Electronic Signature: Digitally sign online documents - EMR/EHR: Create and securely store digital patient records - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Inventory Management: Track and manage inventory levels to maintain proper supply - Medication History: Access to patient medication history data - Mobile Access: Access software remotely via mobile devices - Patient Intake: Patients can register for appointments in advance online - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Physician Portal: Online portal that allows physicians to refer patients, order exams, and/or view patient records & images - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Scheduling: Plan availability and assign specific time slots for tasks and resources - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking by Client: Track time worked per client - Volunteer Management: Manage volunteer information and direct volunteer resources - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (258) 4.1 Based on 258 reviews ## Pricing Value for money 4.0 (150) Basic $2,000 Per Month Value for money 4.0 (150) 4.0 Based on 150 reviews ## Integrations [ Trella](https://www.capterra.com/p/229077/Trella-Health/)[ Inovalon Provider Cloud](https://www.capterra.com/p/162841/Inovalon-Provider-Cloud/)[ Health Recovery Solutions](https://www.capterra.com/p/250508/Health-Recovery-Solutions/)[ Forcura](https://www.capterra.com/p/177709/Forcura/)[ Brightree](https://www.capterra.com/p/213076/Brightree/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (209) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (209) 4.1 Based on 209 reviews ## User reviews Overall rating 4.2 Based on 258 reviews Filter by rating 5(113) 4(95) 3(38) 2(9) 1(3) Mentioned topic Sorted by most recent SL Samantha L. RN Health, Wellness and Fitness ### "MatrixCare" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2025 Overall, my experience with MatrixCare Home Health & Hospice was very positive. The software is intuitive, reliable, and makes clinical documentation feel streamlined rather than overwhelming. It supported my workflow, reduced duplicate charting, and helped me stay organized both in the field and in the office. While there are areas that could benefit from more customization, MatrixCare consistently provided a smooth, efficient charting experience and ultimately made my day-to-day work easier and more consistent. Pros What I liked most about MatrixCare Home Health & Hospice was how truly user-friendly it is. The software made day-to-day workflow feel seamless, reducing extra steps and helping me stay efficient in the field. It’s genuinely the best charting system I’ve used—intuitive, organized, and designed in a way that supports clinicians rather than slowing them down. Cons One drawback I experienced with MatrixCare Home Health & Hospice was that certain features lacked customization, which sometimes made it difficult to tailor documentation to unique patient needs. While the system is overall very efficient, a bit more flexibility in templates and workflows would make it even stronger. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC LISA C. Assistant Facilities Services ### "Worth the effort " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 1, 2025 I have been very happy with program. I've gotten tired of one program doing one type of task very well but being limited when it comes to other functions. Pros Finally a program that can help with multiple issues such as scheduling, keeping employee information and client information and actually doing all things well. Cons As with all new programs it does take a while to learn all the ends and outs of each desired component. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TH Trevor H. Admin Hospital & Health Care ### "Terrific Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 25, 2025 I have said numerous times, "It is appropriately named." Mostly because it is "Matrix" like due to how expansive it is. Pros User friendly. Easy layout. Easy to train with. Has a plethora of options. Will actually do more than I need it to. Cons Had no choice in choosing this platform. But, overall it helps us accomplish all we need to for patient care. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jim M. Administrator Hospital & Health Care ### "Front line user" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 12, 2024 It was ok, again its easy to view but hard to navigate Pros The clarity of the operational screens. In general Cons There are too many toggle options to get from one screen to another Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Mark G. RNAC Hospital & Health Care ### "One of the most popular LTC EMRs but not user friendly" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 November 23, 2023 overall poor i would suggest PCC always as this is the most popular and user friendly EMR. Pros I honestly can say i really do not have anything i like. Cons this system is very not user friendly makes extra work time to complete tasks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Ryan M. Lead Health, Wellness and Fitness ### "EHR works okay, but it's not perfect." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 21, 2023 Generally their help desk staff are very helpful. Sometimes they too are limited at what can be done. It seems that at least most things that are not able to be fixed at the current moment, do end up on their future update list.It would be great, if Agencies were able to have more options and have better control of what we need to have or would like to be able to make mandatory or not. Or to be able to include different groups/types/selections of things to pick from. Pros Syncing - it takes seconds to a minute to complete. Staff can sync their ipads as often as they want/need and information flows back and forth instantly. Software has it's own billing module within the same program. - You do not have to transfer files back and forth using a third party billing software. Chatting with Support - As long as they are available (they are not always available though). Cons Clinical App vs Live Version - It is basically like having two different software systems. While they both contain the same info; certain things can only be done on the live version and certain things can only be done on the mobile app. - This is probably our biggest frustration. It make it harder to help out staff when they have issues because after implementation if you change your processes it's hard for office staff to stay up-to-date with new processes and updates that have happened . Charting/Scheduling/etc. - Some of the ways things need to be fixed or the only way they can be fixed is sometimes greatly time consuming. Customizable - The system is not as customizable as lead to believe. There are quite a few things that we are not able to change to customize for our agency. Speech to text - Doesn't really work for our staff. We ended up buying Bluetooth keyboards for the iPad to make charting a little easier. Admissions still take a long time.. It's not possible to be done in less then 6 hours.Medication list - importing and entering in meds is not as easy as it should be. Switched from [NDoc](https://www.capterra.com/p/168598/NDoc-Hospice/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HV Hallie V. Administrative Director Hospital & Health Care ### "Very Thorough EMR System" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 19, 2023 Pros This EMR system has a nice swipe through method. Many questions making it very thorough and reliable system. Cons The system has long notes and documentation. For some evaluations, there are questions not meant for the specific discipline making it long for all therapists to complete. There are more therapist friendly EMR systems out there. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Shelly M. Administrator Hospital & Health Care ### "Everything you need in one software application" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 January 20, 2023 MatrixCare allows all of our home health care documentation from patient care to back office administration, managing employees and billing prep to take place in one system. The amount of time spent documenting has decreased, lower the stress and increasing work/home life balance for my clinicians. Pros Ease of navigation with documentation designed for point of service documentation . Customer service is responsive and knowledgable. Cons The cost is definately something to consider. With each new added feature there comes an associated cost. Training new staff or refreshing existing staff also has an associated cost. The jump in price from 99 patient - >100 patients was shocking. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Lauren R. Marketing & Sales Support Assistant Chemicals ### "Good Software for Clinicians! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 3, 2022 Pros \*To start, this review is coming from a CNA. Nurses use MatrixCare and there experience might differ from mine. As a CNA, I think Matrix is great. It's easy to chart on a patient using a kiosk on the floor, on a desktop computer, or by using an IPad. You can view the electronic health record easily for each patient. Once you chart on something, the red outline that indicates that it's due goes away. Cons Matrix is not the best software to document positioning, which is why many facilities will create their own paper charts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kimberly S. Financial Accountant Hospital & Health Care ### "Ease of use for MatrixCare Home Health & Hospice" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 8, 2022 Pros All of MatrixCare's products are layed out nicely & user-friendly. Each products integrates well with each other. Cons It's hard to find fault at this time since I've only scanned through the product & haven't used it properly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/81083/Brightree/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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