# Page 6 | MatrixCare Home Health & Hospice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is MatrixCare Home Health & Hospice the right Hospice solution for you? Explore 258 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/81083/Brightree/reviews --- MatrixCare Home Health & Hospice 4.2 (258) [View alternatives](https://www.capterra.com/p/81083/Brightree/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of MatrixCare Home Health & Hospice ## Showing most helpful reviews Showing 126-150 of 258 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RB Ronda B. Billing Coordinator Hospital & Health Care Used the software for: 1-2 years ### "User Friendly" February 17, 2017 5.0 Brightree is a user-friendly software. It is easy to navigate to where you need to go and you have a lot of information in one section that you do not have to go several places to find it. The customer service is very helpful and friendly. Review Source SC Sarah C. Assistant Administrator Hospital & Health Care Used the software for: 6-12 months ### "Overall a great product" April 3, 2017 4.0 Pros It's very easy to use and support is really great at responding in a timely manner. The amount of data we are able to capture is wonderful. Cons There are a lot of reports, which is great, but if you want to see data in a certain way, it can be frustrating. If there were a way to create and customize your own reports, it would be awesome. Review Source CP Christine P. Nurse Hospital & Health Care Used the software for: Less than 6 months ### "Amazon Gift Card Review" October 25, 2016 4.0 Brightree has been a good starter program for our transition to electronic medical records. Just like any program there are some changes from a nursing standpoint our agency would change and add. Cons When it comes to Ipad documentation it would be helpful to be able to pin more than 25 patients. There are too many steps when attempting to find a patient and open their chart. The amount of time and the number of times a user has to sync is not very time efficient. Also before the day begins our aides have to connect to the WiFi to get their schedules for the day. This adds an additional trip to the office that could be avoided. It is also difficult to get in touch with someone when there are issues or problems. Review Source SW Sandy W. HR Hospital & Health Care Used the software for: 2+ years ### "HR Dept. gives it an A." March 10, 2017 3.0 Pros I work in the HR dept. . It is my job to enter employees and their credentials into Brightree. I have to make sure all credentials are up to date. I am able to print a credentials report at any time to make sure all is up to date. I find this very helpful. Cons I have had several issues with new updates. Usually they are worked out within a few days. No major issues. Review Source BC Bill C. Education Associate Hospital & Health Care Used the software for: Less than 6 months ### "Review from a Software Training Perspective" December 28, 2016 4.0 As we have trained the nineteen locations from our organization and the background settings have been configured more correctly with the later sites, it has gotten easier to deploy across disciplines. It would have been easier to deploy if the software had initial default settings that were more aligned with what our organizational needs were. Pros The bedside charting and when you put it in and sync, it is there. If someone doesn't have their device, their information can be put in on another device, so there is no reason that documentation is not in the system. Cons It takes too long for the sync process. In some remote locations, you are not able to sync. There needs to be a device to amplify the signal in these remote locations. Review Source AP Azam P. Billing Support Hospital & Health Care Used the software for: Less than 6 months ### "Good enouph to support your business" December 27, 2016 3.0 This is the first time for me to use this software and I can say It's not easy and the help center can be much of help if there's any need for, I am accustomed to working with BT since it doesn't have much of complexity and I would rather keep learning more and more every day because of the easy training steps and grow every second and every day. Pros The pros can be a lot, from the standpoint of owning a business you can rely on this software and go ahead and can get all help you need. This is a recommendable software and help you grow the fast you expect. Cons Cons can be less than pros since there's nothing in the world without deficiency and with that being said there's absolutely some cons as well but I haven't faced with them yet. Review Source KA Kourtney A. Health Information Specialist Hospital & Health Care Used the software for: 6-12 months ### "Brightree Review" April 3, 2017 3.0 Pros The product has made workflow more proficient and the reports function has made it much easier to gather data. Cons I do wish there was more organization in some parts of the program. For instance, clinical documents does not seem to flow when you start adding several different kinds of documents. Review Source BA Brittany A. Registered Nurse Hospital & Health Care Used the software for: 6-12 months ### "Brightree has made made Northwest Colorado Health more efficient in charting thus being able to take on more clients. " February 21, 2018 5.0 Overall great customer service and we are extremely pleased since changing to a new program! Pros The ability to use the program without internet connection, tablet based and thus easy charting. Brightree continues to stay on top of the changes within health care and provides education through online training's. Review Source SG Sarah G. Clinical Team Assistant Hospital & Health Care Used the software for: 6-12 months ### "easily accessible " September 25, 2017 4.0 Pros The best part about Brightree is all of the reports that it has to offer. These are very useful when it comes to doing quality analysis for the company. Cons What I like least about Brightree is the amount of tabs and buttons you have to press or navigate through to perform certain tasks. Review Source WC Wendy C. Hospital & Health Care Used the software for: Less than 6 months ### "Outstanding Post Acute EMR product" December 16, 2016 5.0 Brightree's product is consistently strong across its clinical point of care, back office and financial platform which distinguishes it from other EMR solutions in the market. The product is intuitive and easy to use reducing the amount of time it takes to bring new staff onto the platform, ensures clinician documentation is complete and meets or exceeds all regulatory requirements. Our agency continues to receive the coveted double 5-Star designation and the Brightree application is a key component of our success. Pros The Brightree iPad solution is the only solution that I have seen that was built around the Clinician. All of the functionality is designed to ease the challenge of documenting patient care in the home timely and accurately. Review Source CS Christine S. Clerical Assistant Hospital & Health Care Used the software for: 2+ years ### "Office assistant " July 12, 2017 5.0 Pros Love the way it works all together it makes my job a lot easier to do my task. When you have a question about something they respond to our agency very quickly. Very easy to talk to Cons I have nothing bad to say about bright red or its system they are excellent I would highly recommend it to any home health agency they get a 5 star rating from me Review Source AL Amy L. RN Hospital & Health Care Used the software for: 6-12 months ### "Big fan of Brightree" February 24, 2017 5.0 I am a staff nurse in home health. I have worked with other programs that have been really difficult and cumbersome. I was chosen as a super user for the software conversion at our agency which has allowed me to become familiar with Brightree at a high level. It has been awesome to use and teach the system to other staff. Love it! Review Source KL Kristin L. Quality & Compliance Supervisor Hospital & Health Care Used the software for: Less than 6 months ### "Overall, an excellent product" February 2, 2017 5.0 We've been using this product since June 2014, after switching from another EMR. We started on laptops and have since transitioned to iPads. Very intuitive for clinical staff, logical flow to documentation. Eliminates a lot of "double documenting" that we had with the prior software. Very compliant with regulations. Constantly updating. Pros Responsive to customer's needs, regular updates, care plans are very easy to edit and individualize for patients/families. Can document directly to care plan. Easily tie orders to care plans and create orders from interventions--again--eliminates double documenting. Cons Wish they moved a bit faster on enhancement requests. Review Source JW Jeremiah W. Administrator Hospital & Health Care Used the software for: 2+ years ### "While the software is functional, it needs improvement on specifics for certain healthcare sectors." July 10, 2018 3.0 Pros The display is very user friendly. The features have improved since we first started using the product. The scheduling functions are very helpful as well as compliance reminders. Cons The lack of ability to customize the software to the user's needs for a reasonable cost is prohibitive to some customers. Review Source SA Stephanie A. Occupational Therapist Hospital & Health Care Used the software for: 6-12 months ### "Brightree review" June 9, 2017 4.0 Pros Easy to use on iPad, guides your eval process and covers a wide range of topics, incorporates standardized assessments Cons Difficult to receive assistance from technical support when needed as you get transferred to a lot of different people Review Source MT Michelle T. Director of Education Hospital & Health Care Used the software for: Less than 6 months ### "Mobile EHR" December 16, 2016 4.0 Utilizing Brightree has made it easier to track documentation of patient data, care plans, orders, and visits for all disciplines across the organization. The ability to document real time at the patient’s bedside within Brightree on the iPad allows for an accurate assessment to be entered instantly without physical barriers. The Brightree Point of Care application has the intuitive technology; therefore access to the patient’s record is faster. Disciplines can complete the visit note in any order by tapping on the assessment areas that are individualized to the patient. Disciplines also have the ability to collaborate instantly through Brightree Communicate, improving patient comfort. Pros Real time bedside documentation Cons Sync time Review Source CS Cory S. Business Manager Hospital & Health Care Used the software for: Less than 6 months ### "Brightree keeps getting better and better!" December 16, 2016 5.0 Weinstein Hospice was an 'early adopter' of the iPad as the Brightree clinical tool instead of tablet PCs. We LOVE them! Using iPads allows clinicians to document in real-time at the bedside, and to communicate that information seamlessly with the rest of the clinical team. Scheduling visits, talk-to-text for narrative notes, and being able to scan and attach paper documents so that they can be seen off-site is a huge plus! As the 'tech person' responsible for setting up the iPads and helping clinicians with any technical challenges, I really value the ease with which I can get new clinicians 'up and running' and calls to say 'it's not working' are almost non-existent. Looking ahead to 2017 when lots more features will be released! Review Source KM Kathleen M. RN case manager Hospital & Health Care Used the software for: 6-12 months ### "Charting" February 24, 2017 3.0 Overall program is good however, I would like to be able to go back into a closed visit and chart something that is forgotten Pros Don't need to chart under internet status Cons Unable to go back and make an entry that you forgot on a visit that you closed already Review Source JT James T. Process Engineering Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent product" February 21, 2017 3.0 Not enough good words, love all aspects of this products. Serves a great function Review Source SB Shalyn B. Hospice Aide Hospital & Health Care Used the software for: 6-12 months ### "Excellent Software" June 19, 2017 5.0 Its Great! I would definitely suggest this to other companies. Pros Its very user friendly. After updates its usually pretty simple to adjust to and I have found that its one of the best softwares we could use for hospice related care. Review Source KW Kimberly W. Rn Hospital & Health Care Used the software for: 6-12 months ### "RN" February 24, 2017 4.0 The program is user-friendly for nursing staff and CNA staff. Able to find documents easily. Able to work on-site in clients home as well as in the office. Communication app also helps keep nursing staff informed with their patient's and report to other case managers. Review Source NS Nickie S. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Hope Hospice New Braunfels Texas " November 3, 2015 3.5 Pros This product is very easy to use in the field. the staff love the ease of the IPAD application, ordering medications, and reviewing the patient's chart. Cons There is an order compliance feature on BT that sold us on the application. Having this feature has been a huge learning curve for the staff to switch from patient frequencies by admission stay versus setting frequencies by recertification periods. Ex: if there is 2 days in the week of the first recertification period you have to put 1 x 1 week and then 2wk x 12 weeks. to completed the certification period. It's not hard, but it is a learning curve for the staff and I did not realize how much that learning curve would affect us. Also, there is ways around the order compliance and that requires us to manually monitor it. The program has been harder on our front office folks, than our field staff, but I feel we will be in a better, more compliant, place in the long run. Review Source PR Paula R. Registered Nurse Hospital & Health Care Used the software for: 6-12 months ### "Easy to use." February 22, 2017 4.0 Ability to do a comprehensive assessment is easy with the systems approach, with the option for notes in each system. Pros Quick to get through systems, good customer support Cons Takes time to get through any oasis, but not a program fault. Review Source LR Linda R. Executive Assistant to Executive Director Hospital & Health Care Used the software for: 2+ years ### "Brightree Software Review" February 24, 2017 5.0 I am the Executive Assistant for the Executive Director of Spanish Oaks Hospice. I use Brightree Software every day during the week. I find it to be very compatible with all the different areas of hospice I must use. I would recommend Brightree Software to anyone that would be looking for a software that covers all that you need in your job performance. Review Source DS Damien S. Chaplain Hospital & Health Care Used the software for: 6-12 months ### "Chaplain " September 23, 2017 5.0 Pros Ease of use and the ability to find what I am looking for quickly and efficiently. The product is very easy to use.The ease of use and compatibility with my iPad allow quick and easy access. 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