Salon Tracker

Salon Tracker

4.5 / 5 20 reviews

Who Uses This Software?

Salon Tracker Software is suitable for all of the salon and spa market. We cater for beauty, tanning, hair, spa and clinics by giving them a tailored programme to suit individual needs.


Average Ratings

20 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $48.00/month
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Salon Tracker
  • www.salontracker.co.uk/
  • Founded 2007
  • United Kingdom

About Salon Tracker

Salon Tracker is an advanced salon management software system designed to enable tanning, hair, spa and beauty salons to effectively manage bookings, retail, marketing and profits. Salon Tracker is an easy to use yet feature rich software programme making it a first class choice for industry professionals.


Salon Tracker Features

  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments

Salon Tracker Reviews Recently Reviewed!


Really good, customer service is excellent

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, the statistical information you can see is also very helpful. Easy to train new members of staff to use it so it must be good.

Cons: Customer support is unavailable after 5pm, so if we have a problem we have to wait until the next day, but we can work around that so not really a problem.

Overall: The ability to go paperless with customer records, more accurate record keeping, more secure information and the ability to track usage trends throughout the year.

Vendor Response

by Salon Tracker on April 09, 2018

Hi David, I'd like to say a very big thank you from the team here at Salon Tracker for your very kind review. It means a lot to us that you enjoy the software and are more than satisfied with the customer service. With regards to our offices being closed after 5pm weekdays and not open weekends, we do provide emergency support. If you call the regular support number and leave a voicemail, a member of the team will get back to you as soon as possible and resolve the issue for you. Hope this helps! Best wishes, Salon Tracker

Easy, Efficient, Reliable.

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Everything is one place. Options of adding Nails, and treatments. I like that I can incorporate the TMAX and track minutes via the software.

Cons: It freezes often and is quite slow to start. When on the staff account using the TMAX system, it doesnt give me (the administrator) the option to remove the 'unconfirm' button for customers using the sunbeds. I would like this to avoid staff using minutes and deleting then.

Vendor Response

by Salon Tracker on April 10, 2018

Hi Breece, I'd like to say a big thank you from myself and the team for taking the time to review Salon Tracker. It is great to hear from one of our long-standing customers and are pleased that you find the software beneficial to your Salon. With regards to the cons stated, these issues can be easily resolved if you upgrade to our subscription package. We can offer you an exclusive offer if you call us on 0113 350 8230 or email: info@salontracker.co.uk. Best wishes, Christie

very good

Apr 09, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I find the customer service very helpful when there is a problem. There were a lot of things about the system that were not very easy to use when comparing it to shortcuts which I used to use, but the team have modified the system to make it a little easier

Cons: we have come across a lot of problems with the system.
clients have been sent text message reminders that are wrong.
You cant get individual stylist end of day sheets, my staff are self employed and the only way they can see what they have made on a certain day is by printing everyones end of day which people do not want other members of staff seeing their income.

Overall: the clients like the text message reminder when it is correct that is

Salon tracker

Oct 13, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of use and great support

Cons: No support on Saturdays

Overall: Overall an easy and useful system but not without its issues. However customer support is great staff are patient and friendly. Our main issue is that Saturday is our busiest day and if we have any issues we cannot contact anyone until Monday.

Recommendations to other buyers: I think there are lots of other ways we could use this software to enhance our business. Salon visits to help us with this would be great

We have had salon tracker for a while now. The technical team are always happy to help.

Apr 06, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Basic features.
Simple to train on.
Always developing software.
Customisation of reports available

Cons: Technical issues
Development still needed to get a salons basic operational features.
Technical support only easily accessible mon- Fri 9-5pm

Overall: Simple to implement in initial development of business.
Cost effective.
Options to add certain features

Best way to run a tanning salon

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, good control, easer for customer

Cons: Not much

Overall: We have been using Salon Tracker since we opened our new Tanning Shop. Its a great way to provide your customers with best experience. Your customer can buy anything from 3 Minutes to over a hundred minutes. The customer can be book in in just a few seconds, and they are ready to use the Tanning Bed. From our point of view we have good financial control

Easy software to use, excellent customer service

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Easy to navigate around the system for both staff and management. Text reminders are brilliant for clients and have reduced no shoes!

Cons: You need to put in all you services individually and then can't delete old services or if prices change you also then need to add them again unless I'm doing things incorrect?

Vendor Response

by Salon Tracker on April 09, 2018

Hi Karen, Thank you for your kind review and we're very glad that you and your staff find the system easy to use for your salon management! Just wanted to run over the altering of prices, you can actually edit your current services to update the pricing and also alter these for clients at transaction level as well, which should make things a little easier rather than having to re-add the service. We are happy to arrange a bit of training to show you how to do this if you have some availability? Please email info@salontracker.co.uk with a suitable time and we will be in touch! Many Thanks, Salon Tracker Team

Easy To use & Affordable

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Need to be able to add gift cards onto system & Deposit accounts for clients for pay in advance

Overall: I have been using Salon Tracker in my Salon for several years now. We use it for Hair, Beauty and Sunbeams. Works really well. Simple to use. There is always someone at other end of phone also if any problems occur

A massive time saver.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Fingerprint id function great for any busy salon easily find the customer record and course minutes and know you have the right customer.

Cons: Finding customers without fingerprint id can be a bit long winded. The way you book walk in customers is worse.

Amazing software for the salon

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Reports, Action log which means you can see everything that's gone on during the day. The staff loves using it and find it very easy to use.

Overall: Can't fault it as it's easy to use and great for business.

Great staff and team.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easy to use once you have learned to use it. It works well with our computer in the Salon also. Its fantastic for trucking customers and managing data.

Cons: There has been some bugs but they seem to be getting fixed. Also the fact you cannot use windows is a pain as we would much rather Windows in the salon.

Great system with lots of functionality

Feb 23, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The fingerprint function is very useful to our business. The basic reports are very useful.

Cons: There's so much going on that it's not the most user-friendly system. We have to contact support quite often for additional training.
Some of the reports are very complicated and difficult to make sense of

La coco beauty salon

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So simple to use, everything very clear and easy but lots things you can do,

Cons: Would be nice if we can boom appointments on iPhone or other phones.

Overall: Very happy with Salon Tracker software, amazing how simple to use. Would highly recommend to any salon!

Salon Tracker reveiw

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how you can record how many minutes each client has bought, what packages they have bought , how long they have left etc.

Cons: I dont really have anything negative to say about salon tracker it tailors to my needs.

Overall: Ive had salon tracker for several months now and it has made salon life alot easier with the recording of clients details , on how many minutes they have got left and used for the tanning beds.

fantastic time saver

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a tanning salon we struggled to start with keeping up with customers courses with salon tracker on board it has saved so much time with comprehensive record keeping even down to what cream the customer has bought along with tanning sessions to keep within safe exposure.
we use the fingerprint id this is so helpful you know the customer they come in all the time but cannot remember their name this feature saves the embarrassment.
the marketing tools coupled with the text facility you can remind customers their courses are about to run out or surprise them an their birthday with a gift.

Constant help when I needed it.

Feb 26, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: This is a great software. Does everything I need in one. There are a couple of functions that aren't available yet

Cons: It can be tricky to find and use the sales functions. It would be helpful if there is a one touch for sales for example. More user friendly.

Excellent software and customer service

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Salon tracker is very easy to use and only a phone call away if you need any help. Text reminders have reduced my no show rate and online booking is so handy for clients who forget to call during opening hours.

Brilliant software, easy to use

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Can easily book clients and take details
Have a fantastic break down report of all transactions put through
Makes cashing up easier
Can adjust the calenders to how it suits us best
Can't fault the software

Salon Tracker 5 Stars

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using the Salon Tracker system in both of our salons and have found it very easy to use. The customers like it too as waiting time has been reduced due to the speed of the system.

Excellent experience

Nov 01, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Very easy to use and customer service is brilliant. We've been using it for over two years and would recommend it to other salon businesses