# Salon Tracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Salon Tracker the right Salon solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/81148/Salon-Tracker/reviews --- Salon Tracker 4.6 (64) [View alternatives](https://www.capterra.com/p/81148/Salon-Tracker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Salon Tracker Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews KC Kevin C DirectorRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Linked with the T maxx timers it has helped ensure the security of the day to day operation of each salon“ December 2, 2024 SL Shelley L Beauty Therapist and salon ownerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “No question is a stupid question and we never feel like an inconvenience when needing assistance.“ September 13, 2024 KC Kevin C DirectorRetail, 11 - 50 employeesUsed the software for: More than 2 years. “They are patient and helpful even when issues aren't directly related to the software.“ December 2, 2024 GS Gemma S DirectorCosmetics, 2 - 10 employeesUsed the software for: 6-12 months. “The online booking system also needs finessing as it doesn't look finished.“ May 30, 2024 LL Leoni L Salon ownerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Love it, great customer services any problems we just call and they help straight away, could not recommend enough !“ December 2, 2024 GS Gemma S DirectorCosmetics, 2 - 10 employeesUsed the software for: 6-12 months. “I have had multiple account managers and it's very limited support within office hours.“ May 30, 2024 AT Aiden T DirectorRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Easy to use, team always in hand to assist.“ December 9, 2024 DM Denise M DirectorRetail, 2 - 10 employeesUsed the software for: 6-12 months. “A few teething problems with elements not working properly, but the helpline sort this out in no time.“ June 2, 2021 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jamelah M. Permanent Make Up Health, Wellness and Fitness Used the software for: 6-12 months ### "It’s Simple " November 28, 2018 5.0 Pros I am the least technical person, but salon tracker is so easy to you. Cons There were a couple of small issues initially but the remote assistance is fantastic, so everything got resolved on the spot. There’s not much to fault really. Review Source RB Ruby B. Director Consumer Services Used the software for: 6-12 months ### "Love it so far!" February 21, 2023 4.0 Overall I've been so impressed with salon tracker. It's got everything ive needed to set up my tanning business. Im amazed everyday by how well it integrates with my tmax, card reader and much more. It's enabled us to provide a quick, seamless and professional customer experience. Being able to operate the whole studio from salon tracker really is great. Pros Operating our sunbeds using Salon Tracker is super quick, easy, professional and seamless. Equally the thumbprint and card reader integrations are fantastic and make for seamless transactions. Customer support on hand and remote connect is great. Cons I feel like this software has room for some improvement to be even better . Examples include:- clearer/larger user interfaces for easy info input. Sometimes it can look very overwhelming and complicated to less experienced members of staff.- integrations with our personal website so bookings could also be made on there and pulled through to the calender- feature where you can mark deposits as not yet paid(eg if a customer comes in with cash later) without having to cancel them off - sometimes some members of staff with customer support didnt seem to know what they're doing and when ive spoken to other people theyve been much more helpful and really great. Sometimes it feels like the person im speaking to isnt 100% familiar with how to do everything. Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Salon Tracker Seemed to be the only one which had everything we need to operate our sunbeds and beauty side by side. Review Source GS Gemma S. Director Cosmetics Used the software for: 6-12 months ### "The HideOut" May 30, 2024 3.0 It's ok. I have had multiple account managers and it's very limited support within office hours. Pros The ability to see the columns for all staff on a daily, weekly or monthly view. Cons The fact we have to pay add ons for SMS reminders and email marketing. The online booking system also needs finessing as it doesn't look finished. Switched from [IONOS Marketing](https://www.capterra.com/p/235441/IONOS-Marketing/) I wanted to incorporate T maxx system and needed to change system. I also wanted a system I could grow with and add more features. Review Source Response from Salon Tracker September 19, 2024 Hi Gemma, Thannk you for your feedback. We are always trying to improve the system so getting feedback from our customers is always helpful. We are continuously doing updates to the online features to improve the functionality and appearance of the online system. In order to provide the best service possible, we don't allocate our customers set account managers, if you ever have any questions or queries the best thing to do is to contact our support team either on the support chat through your software or the website or giving us a call on 01133508232. Hope this helps! Leah AM Anna M. Company Director Retail Used the software for: Less than 6 months ### "Amazing Team" February 5, 2020 5.0 I moved over to Salon Tracker from other software. The whole migration process to SalonTracker was seamless, the tech team took over and migrated our customers on to Salon Tracker in no time at all. Everything about Salon Tracker has been amazing. The support my team and I have had from \[SENSITIVE CONTENT HIDDEN\] is second to none, \[SENSITIVE CONTENT HIDDEN\] has been there, every step of the way. We have made endless calls to her. She has always been on hand to help, nothing is too much trouble for \[SENSITIVE CONTENT HIDDEN\]. The remote access is great, the Salon Tracker team take over and set everything up for you, packages, prices, products. Thank you for making the change over so easy. 100 percent recommend Salon Tracker and their amazing team! Soleil Tanning Studio, Coventry Pros Salon Tracker is a very easy to use system. Cons We use petty cash sometimes, there is no petty cash button, basic cash up Alternatives considered [SunLync Select](https://www.capterra.com/p/46328/SunLync-Select/)[TanTrack](https://www.capterra.com/p/98828/TanTrack/) Reason for choosing Salon Tracker In England, looked organised, easy to get hold of. good reviews. Review Source KC Kevin C. Director Retail Used the software for: 2+ years ### "Great software, great support team!" December 2, 2024 5.0 I’ve used salon tracker since it hit the market. It’s an important tool for my business which has helped me open further locations. Linked with the T maxx timers it has helped ensure the security of the day to day operation of each salon Pros The software is easy to use, meaning minimal training is needed for new staff members. The support team is amazing. They are patient and helpful even when issues aren't directly related to the software. They’re also proactive in looking for areas of improvement in new releases. Unlike other software I have used salon tracker has constant investment and improvement. The system make the operation of the business a lot more secure which gives confidence when employing new staff members. Cons I don’t really have any negatives as it makes the everyday running of the business much easier and secure. Price wise my package is at the higher end of the scale but again needed so I can manage the software remotely using the HQ Alternatives considered [Tan Link](https://www.capterra.com/p/218673/Tan-Link/) Reason for choosing Salon Tracker Functionality and investment in development. Review Source Response from Salon Tracker December 10, 2024 Hi Kevin- Thank you so much for your review. We appreciate your feedback and are glad you have had such a positive experience with us over the years. We are looking forward to working with you for many years going forward! - Leah LL Leoni L. Salon owner Retail Used the software for: 6-12 months ### "Amazing system " December 2, 2024 5.0 Love it, great customer services any problems we just call and they help straight away, could not recommend enough ! LTM boutique 🎀 Pros So easy to use , good features at a great cost Cons Nothing we love everything about it, great value and very helpful Review Source Response from Salon Tracker December 12, 2024 Thank you so much for your lovely review! We really appriciate it and are glad to hear that the system us helping you and your salon! - Leah AT Aiden T. Director Retail Used the software for: 6-12 months ### "Great and super easy" December 9, 2024 5.0 Great experience both before opening my business and after Pros Easy to use, team always in hand to assist. Cons More integration with other systems and payment providers but not a biggie really Review Source Response from Salon Tracker December 18, 2024 Thank you so much for your review! We appreciate your kind words and will take your reccomendations into consideration!- Leah SL Shelley L. Beauty Therapist and salon owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent service for an excellent system" September 13, 2024 5.0 Our experience has been completely hassle free. No question is a stupid question and we never feel like an inconvenience when needing assistance. Pros As a new salon owner, setting up a system to use was very daunting. \[sensitive content hidden\] has helped no end and explained things so clearly at any point we needed it. Sometimes even explaining the same thing over again when we had forgot how to do something. Salon Tracker makes the daily running of booking in clients, keeping records, stock take and much more, so much easier. It has everything you need in one syste. Cons Only one thing is having to pay additionally to send sms to clients, It would be nice to have it included in the monthly price Review Source Response from Salon Tracker September 19, 2024 Hi Shelley. Thank you so much for your lovely review. Here are at Salon Tracker we aim to make the everyday running of a salon as stress free as possible so were happy to know that this is the case for yourself. We look forward to continuing to work with you in the future! Thanks, Leah VR Verified Reviewer Owner Retail Used the software for: 6-12 months ### "Salon tracker user" September 13, 2018 5.0 Still learning but getting there Pros The software is easy to update and navigate Cons It cant integrate with facebook unless you have 2000 likes Review Source Response from Salon Tracker September 21, 2018 Hi there and thank you for your kind review of our software services. With regards to the Facebook integration and the 2000 likes rule, this is a new requirement from Facebook themselves and therefore is unfortunately out of our hands. We are working hard to resolve this in a timely manner, however you can still link your online booking URL to your Facebook 'Book Now' button, therefore still allowing clients to be directed to your online booking via the Facebook app. If you are still learning areas of the system and would perhaps like a bit of extra training, please contact our team on 0113 350 8230 or info@salontracker.co.uk where a member of our sales team would love to help! Look forward to hearing from you, Best Wishes, Salon Tracker OK Ogun K. Project Manager Retail Used the software for: 2+ years ### "Outstanding" September 13, 2018 5.0 Its secure, its safe. You have full control of what staff do in the salon, reduces theft. Pros The software is very simple and easy to usw, support available when requiered Cons Theres nothing that i dislike about the software. Review Source LS Leah S. Director Used the software for: 2+ years ### "Best way to run a tanning salon" November 30, 2016 5.0 We have been using Salon Tracker since we opened our new Tanning Shop. Its a great way to provide your customers with best experience. Your customer can buy anything from 3 Minutes to over a hundred minutes. The customer can be book in in just a few seconds, and they are ready to use the Tanning Bed. From our point of view we have good financial control Pros ease of use, good control, easer for customer Cons Not much Review Source JW Joseph W. Company Director Retail Used the software for: 2+ years ### "Salon Tracker Review" October 19, 2020 5.0 Pros Easy of use Integrated reporting Fast IT Support Cons Unable to view from home. Or multi site without additional costs Review Source RM Rachel M. Owner Used the software for: 2+ years ### "Easy To use & Affordable" November 2, 2016 5.0 I have been using Salon Tracker in my Salon for several years now. We use it for Hair, Beauty and Sunbeams. Works really well. Simple to use. There is always someone at other end of phone also if any problems occur Pros Ease of use Cons Need to be able to add gift cards onto system & Deposit accounts for clients for pay in advance Review Source oS omar S. director Health, Wellness and Fitness Used the software for: 6-12 months ### "salon tracker review" September 12, 2018 4.0 All in all a good system and very helpful Pros The software is a user friendly management system with great features and easily changeable features.i have been very impressed with there customer service and help feature. being new to the beauty sector they helped me learn the system and run my business smoothly Cons There is one feature that they should incorporate in there system. when the app is downloaded they should include a employee login in which they can create booking and send them automatically to the salon/shop so the salon can receive booking remotely from there employees Review Source JB Jackie B. Business owner Consumer Services Used the software for: 2+ years ### "Control at your fingertips" September 12, 2018 4.0 A good all round product for your Salon Pros The software is really easy to use. The reporting system is very helpful and offers great choice when you need to look at specific areas of the business. Cons The cost is a little on the high side for a small business. Review Source AW Annie W. Salon owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Professional Service " November 30, 2018 5.0 I love salon tracker would never go back to paper cards, I love the fact you can go right back to all the history from when a customer signed up Pros It is very easy to use, also any problems your straight on hand to solve the problems, also a professional service Cons Still lots to learn but that's down to having time myself and if there are any problems over the weekend it is difficult to solve problems Review Source SL Sara L. MD Health, Wellness and Fitness Used the software for: 1-2 years ### "Essential Software for any tanning business " November 27, 2018 5.0 Keeping track of customers is so much easier and quicker with this system than traditional methods such as token boxes. So much more professional too Pros So easy to use, reports feature is a god send. Let’s me keep track of absolutely everything Cons Nothing what so ever. This has changed the way my business operates Review Source AM Asad M. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Beauty by beauty" May 5, 2020 5.0 Pros Easy to use , good customer help line,easy set up Cons To expensive for the program what I’m using Reason for choosing Salon Tracker Recommended Review Source LC Lisa C. Owner Hospital & Health Care Used the software for: Less than 6 months ### "An amazing software package " September 1, 2020 5.0 We are now able to work our staff commission with the reports We are able to target messages to people Pros We have just started really using the most of this software using the reports to learn more about our business A massive pro of salon tracker is the amazing customer service team they have Cons The finger print scanner is very temperamental, we aren’t using it at the moment due to Covid so not a major problem Review Source TA Teri A. Managing director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Review " May 29, 2020 5.0 Brilliant. Not had this software long but I’m very happy with it. Pros Easy to use and sufficient. The training I was given was brilliant and they always are on the other end of the phone Incase any problems incur or we need further training. Cons I haven’t yet found any cons with this software. Review Source BF Beverley F. Salon owner Used the software for: ### "Excellent software and customer service " April 27, 2016 5.0 Salon tracker is very easy to use and only a phone call away if you need any help. Text reminders have reduced my no show rate and online booking is so handy for clients who forget to call during opening hours. Review Source JH Jo H. Used the software for: ### "Excellent experience " November 1, 2016 4.0 Very easy to use and customer service is brilliant. We've been using it for over two years and would recommend it to other salon businesses Review Source AB Alfie B. Director Retail Used the software for: 1-2 years ### "Amazing and helpful " September 9, 2024 5.0 I honestly love salon tracker and it has help my business grow so much and help me from day 1. Pros It’s so easy to use, I can access all of my data including customers minutes and dates and time of when they have used our services which makes it super easy to fix mistakes and complaints. Cons I wish salon tracker was more customisable such as having a section for discount codes and having an app for each salon to have personal to them. Review Source Response from Salon Tracker September 19, 2024 Hi Alfie, Thank you for your review and kind words. We are glad to hear that you have had a positive experience both with the product and the service provided by the team here. We are always looking at improving and adding new features to the software so I will be sure to pass your suggestions onto the relevant team. Thanks, Leah AO Anjanette O. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "An absolute winner for our tanning salon" February 6, 2023 5.0 So happy I decided to go with salon tracker. The whole system works great for our tanning salon. Customer service team are super friendly and always helpful. I do t think I could run the salon efficiently without this system in place. Saves time and money having a system in place with great reporting features. Highly recommend! Pros Easy to use, fantastic reporting facilities and overall picture on how the salon is performing. Certainly helps to accurately report peak times and customer trends. Customer service from salon tracker is first class and always friendly Cons I can honestly say that I haven’t had any bad experiences with this system. I’m not over confident with computers, but this program and system is so easy to use, I really can’t find any fault Alternatives considered [Salon Booking System](https://www.capterra.com/p/166320/Salon-Booking-System/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Salon Tracker Great deal and easy to use Review Source RT Reece T. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Brilliant " May 29, 2024 5.0 Pros Easy to use, very simple. Great way of working out time for appointments Cons The salon tracker app isn’t very good. Would like to see a actual app that customers can use to book Review Source Response from Salon Tracker September 19, 2024 Hi Reece, Thank your for your feedback. I can see that you're on our enterprise package and offer your clients the option of booking online. We currently provide a booking website over an app so you have the option to incorporate your booking link into things such as your social media accounts and any existing websites. We can however personalise this to your salon with your logo and colour scheme and also talk you through how your customers can save this link as a web app on their phone. If you would like to go through this just give us a call on 01133508230! Thanks, Leah Similar Products Featured ## Related categories [Salon](https://www.capterra.com/salon-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.