Who Uses This Software?

High end jewelry stores, stores that include manufacturing, repair, and custom makes, and multiple jewelry stores including family owned and independent jewelry chains.


Average Ratings

17 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month
  • Pricing Details
    Starter $79 Medium $139 Unlimited $269
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Octahedron
  • onswim.com/
  • Founded 2000
  • Australia

About Swim

Swim is an award winning cloud based point of sale and retail management system designed for independent diamond and jewelry retailers and manufacturers. Swim includes Point of Sale, Inventory Management, Customer Relationship Management, Automated Marketing (text messaging, email, direct mail, newsletter), Supplier Management, Business Reporting, Repair, Custom Make and Job Tracking, Calendar, Quote Management, Expense Management, RFID, Appraisals, Website and accounting integration and more


Swim Features

  • Appraisal Management
  • Customer Purchase History
  • Jewelry Design
  • Marketing Management
  • Pricing Management
  • Repair Tracking
  • Supplier Management

Swim Reviews Recently Reviewed!

Lots of features, poor service

Apr 22, 2017
2/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: Great functions for this software, but could have been more user friendly. They also don't help teach you the basics.

Pros: This software had all the services that I was looking for our jewelry store. Showed it had inventory tracking, repair tracking, appraisals, and we could organize our clients.

Cons: It is very difficult to "teach yourself" this software. I can usually figure everything out, but this was difficult. I scheduled 2 walk-throughs to learn the program, but On Swim never called me. I emailed them numerous times to rechedule and I never received reply. Very disappointed in their lack of service.

A veritable Swiss-Army knife piece of software for Jewellers!

Apr 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great cloud based software for a jewellery store of any size. It handles repairs, bespoke orders, stock control, customer details, marketing and a lot more.

As it is cloud based, you have no need to worry about off site back ups - its all taken care of. You can send customers an SMS to let them know their repair is ready for pick up, or send out bulk SMS to let all your customers know about a special promotion.

It can be accessed anywhere from any device - phone, tablet, computer - Mac OS X, Windows, Linux, Android, iOS - all you need is a browser and an internet connection.

All our staff have no problems using it and we have found it fits our store perfectly.

Fantastic software for a jewellery store of any size

Apr 07, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: This is a great piece of software. All hosted in the cloud so no worrying about offsite backups, yet all secure encrypted and safe. All our staff can use it no problem. Great for tracking repairs and custom work for jewellers with workshops. Email or SMS receipts to customers rather than printing if you prefer (printing is still easy if you need it), send a customer an SMS to let them know their quote or item is ready. Clean well designed user interface. Easily access sales data in a number of different report templates, or export as a csv file and create your own in Excel/Numbers. Can be accessed anywhere - on a phone, tablet, computer - does not matter what OS you use. Octahedron do listen if you have suggestions for improvements.

Cons: The time difference with Swim being based in Australia and us being in the UK can be challenging if there is a glitch, but this is a once in a blue moon situation, its been really smooth for at least a year - no downtime at all.

Recommendations to other buyers: Try it. Set up a free trial and use the software - its a website so you do not even need to install anything. Other systems come with in store demos and pushy sales people adding on extra base stations, screens and cash drawers. This comes with a trial where you can work out, over a couple of months if you want, if the software is for you or not. If you have any questions, just pop an email over to the support team and expect a reply waiting for you the next morning.

Easy to use

Dec 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, user friendly and reliable software with wonderful customer service representatives available for me whenever I need additional assitance or have questions.

Cons: I think everything is fine as is. I cannot think of anything that you can improve upon at this time.

Recommendations to other buyers: Continue doing what you are doing. Everything is great.

SWIM for Multistores

Mar 13, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Prior to changing over to SWIM, I extensively researched several software programs. SWIM was a standout in many areas and fit perfectly with the way in which we needed the software to operate. On a day to day basis I have never looked back. SWIM is so user friendly you will enjoy working on your computer each day!

PROS
* Firstly the ease in which the SWIM administrator is able to set up and build the Menus, drop down lists, categories etc, you are therefore creating the way in which the software will work best for your individual business. As you learn more it is so easy to make changes and improvements.
* The ease in which the system flows between a sale, the client, the stock item in order to finalise a sale or investigate a sale.
* The capability to view sales, stock, and clients and print reports anywhere in the world at any time (with internet)
* The Onswim knowledge base is brilliant especially for training overseas staff in different timezones.
* Stock searches are fast and accurate. The shortcuts for stock, customer and sales are also wonderful when your in a hurry.
* The reporting for any area in SWIM is very detailed and fast and great for marketing. Reports can be saved in Excel to continue working with.
* Very affordable for any level of jewellery business -retail, wholesale, or manufacturing.
* The support team is excellent and always helpful.

CONS
* Staff can sometimes make a wrong entry with a sale or stock and you may not notice straight away. If you do great, this can be fixed on the day or otherwise help and assistance is only an email or phone call away.
* You may find there are a few reports you wish you had to suit your specific business but SWIM will add it to a Wish list for future updates if possible.

OVERALL
SWIM is a brilliant software system that continues to save time across all areas of the business. Staff & management enjoy using the program, it is innovative with up to date technology. If you make the time to learn and enjoy the software you will be rewarded with the knowledge it delivers.

Aug 05, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Vandenberg's Jewellers in Edmonton, Alberta Canada is a smaller custom carriage trade jeweler that specializes in custom manufacturing. We are a bit unique in that close to 75 percent of what we sell is designed and manufactured in-house. We were previously with another software company, and suffice it say that there were far too many problems with the system and with them to try to mention here. Let's just say that we felt a need to find an alternative. Then I heard about SWIM. After paying thousands of dollars on software and "upgrade costs" and "service contract fees", etc., with the previous company, it was a breath of fresh air to see that SWIM was more like a monthly rental. We tried it out, and after a fairly short transition period, we were up and running. We found the whole experience amazing. Granted, that might have been tainted by our previous experience, but it was great. Real people answered the phone when we had a problem - at almost any hour - and they didn't "pass it on to someone who will get back to you" (who never would); they helped to solve the problem, or would teach us how to do something right then and there. To sum it up, I wouldn't hesitate to recommend SWIM to anyone. I can't state enough the differences between them on other experiences I have had. Really, just go for it.

Jun 30, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Its a no-brainer here. SWIM is simply the best software for our business. We struggled for years with stock control and intimate knowledge about our business. I knew what was going on in the business, at great pain I might add, but my staff had no idea. SWIM bridged the gap. We went from $1M turnover to $6M turnover in 5 years. That's more than a million dollars growth every year, just from knowing more about my business. SWIM was the tool that allowed me to do that. Before SWIM we were using manual books to keep track of stock. Archaic I know, but there simply was no system out there that met our needs. SWIM was the answer that solved all our business needs. The staff love SWIM. You don't know how much you rely on something until the power goes out or for some reason and you cant use it. (This was never SWIM's fault; it is bulletproof). We use the software to manage our store sales and also to control the online sales that constitute a large part of our business. SWIM sends and receives all the data from our website sales, which is just more than we could have ever asked for in a software suite. I say suite because that's what it really is - not just one thing, but many things all bundled into one. Our staff use iPads to show customers our stock and make sales straight from the iPad itself. In fact, there is not much in the store now that SWIM doesn't have a hand in. It is simply the most intuitive and easy-to-use software. Even when we have new staff they are able to self learn the system. I am super excited too because they have just sent me my RFID package that will once again transform our stock control The support is great. Very friendly staff and they answer the phone every time within the first 3 rings. You can test this out if you like. Simply wonderful. They always get what I need fixed or offer solutions to questions I have. They even tap into the system over the Internet if I really get stuck and do it all for me. I could go on all day but simply put, value for money, there is nothing that comes close. Why would you pay tens of thousands of dollars for software? SWIM runs my entire business and my phone costs more than it does. Our business could not run without SWIM.

May 30, 2011
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: The major advantage for us is record keeping - of sales and stock - but also for label printing, sales and financial reports. It has added a level of professionalism to our approach. It is particularly useful to be able to press a couple of keys and find out what is the cost and retail value of my stock at any one time. The software is relatively easy to use and the support is personal right up to the Managing Director. Highly recommended for the user-friendly nature of the product, the fact that it is updated regularly to take account of new technology and approaches and the friendly interface with staff and management.

May 30, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Wonderful system. Have been using for many years and look forward to using for many more.

May 29, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: The system every Jeweler should have. A true Marketing Tool with many new features now, including some templates for Direct Mail Campaigns. Jewelers need to understand their Markets, this system puts them on the way. Absolutely affordable, in fact, so affordable and full of great features that we considered taking it into our new business in the Office Supplies Industry.

Understand Your Consumers With Swim

Jul 26, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Swim allows detailed data collection of customers which makes it easy to segment and profile target markets. We implemented Marketing Strategies that worked, no more "shots in the dark" which immediately created faster stock turn.
Every Jeweller should have Swim, we considered the system for our next business because of its ease of use and the fantastic support from the Swim Team.

Cons: As complete computer novices it took us a bit to get used to. We used it as Point of Sale and in busy times staff would make wrong entries which seemed difficult to un -do, however, help was only a phone call away and we were always guided how to overcome such "operator" errors immediately.

Overall: The system every Jeweller should have. A true Marketing Tool with many new features now, including some templates for Direct Mail Campaigns. Jewellers need to understand their Markets, this system puts them on the way. Absolutely affordable, in fact, so affordable and full of great features that we considered taking it into the Office Supplies Industry.

From RED to Swim

Jul 17, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: The features that I most like about Swim are:

- Swim is a very intuitive program, making it easy for the sale representatives to use at the point of sale.
- Having used the RED system for quite some time before Swim, we did not realise how easy assembling manufacturing goods could be! Swim allows us to keep maximum amount of information on each stock piece and it's components, that can easily be adjusted.
- The use of 'quantity' goods has been helpful given our large range of Pandora beads.
- Despite teething problems, stocktake is a much more simpler process with Swim.

Cons: There are always going to be small problems with a new software system, but luckily the team at Swim are always working to correct them.

We found there were a few errors when stock information was originally transferred from RED and as stated, a few problems with the initial stockake. However, we informed the team at Swim of our problems and they always sought to work it through with us.

Overall: Overall, I would recommend Swim to any jewellers who are looking for a new computer system. We investigated all the systems available in Australia but none were as easy to use and with a great support system as Swim.

SWIM software POS system

Jul 15, 2009
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Major advantage for us is record keeping - of sales and stock - but also for label printing, sales and financial reports. It has added a level of professionalism to our approach. It is particularly useful to be able to press a couple of keys and find out what is the cost and retail value of my stock at any one time. The software is relatively easy to use and the support is personal right up to the Managing Director.

Cons: Remote access away from the shop, while available, is sometimes slow to the point of not being accessible, though this may have more to do with the quality of broadband in Australia and locally.

Overall: Highly recommended for the user-friendly nature of the product, the fact that it is updated regularly to take account of new technology and approaches and the friendly interface with staff and management.

Swim V 2.2

Jul 14, 2009
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Very easy to for a beginner or a new staff member to learn and pick up straight away as far as sales go. Swim support is fantastic - if it's not already on their website as a tutorial the people on the phone are very helpful and extremely thorough.

Cons: The job tracking section could be a little bit quicker and easier to use but this is only minor considering the many other benefits you will gain.

Overall: I highly recommend Swim it is a very useful investment.

Swim has profoundly changed the way we buy and sell our stock, the way we control our workshop.

Mar 19, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Swim has enhanced our business both through the marketing and stock reports which has considerable improved our profit.

Cons: Any issue we have ever had have been professionally handled by the support team and through the regular updates

Overall: Swim has profoundly changed the way we buy and sell our stock, the way we control our workshop and repairs, right throught to our monthly promotions through direct mail. It has also kept up with the changing technology that also assists our business for example SMS repairs and the new camera for repairs. They are innoavtive and totally supportive and Swim has really truley increased our profit.

Wonderful system. Have been using for many years and look forward to using for many more

Mar 19, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The company understands the jewelry industry and understands my needs as a business person.
We speak the same language.

Cons: Nothing that I can think of.

Overall: Wonderful system. Have been using for many years and look forward to using for many more

If you have an old system, particularly DOS based, get out of it, and get into this!

Mar 19, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: had great help in changeover from another system; loved thefeatures offererd; received patient advice and support, before and after implementation; enjoy the closeness with all levels of the company; great to have the ability to provide input for updates; always looking to improve

Cons: early trouble with swim box, deemed a faulty item, replaced without fuss. no other cons!

Overall: a)if you have an old system, particularly DOS based, get out of it, and get into this!
> don't look at what it costs, think of what it will save you.
> easy to use POS features; great support if needed; forward thinking team