# PointOS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PointOS Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more. Source: https://www.capterra.com/p/81291/PointOS-Professional --- # PointOS Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) PointOS ## What is PointOS? PointOS was founded by bar and restaurant professionals to provide a cost effective, full-featured and user-friendly restaurant management platform that helps restaurants and bars operate more efficiently and profitably. The PointOS platform provides an all in one point of sale system with features ranging from inventory and labor forecasting, to detailed reports and analytics that help you to make the right decisions for your business. ## What is PointOS used for? [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/) Top alternative Featured Overall rating Based on 55 user reviews Reviews sentiment Positive 60% Neutral 16% Negative 24% Starting price $39.99 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PointOS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.pointos.com/&name=PointOS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PointOS 3.5 (55) VS. [4.2 (549)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price $39.99 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (55) Ease Of Use 4.2 (575) Value For Money 3.5 (49) Value For Money 3.8 (474) Customer Service 3.3 (53) Customer Service 3.7 (505) ## PointOS alternatives [3.8 (713)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.1 (76)](https://www.capterra.com/p/122189/HungerRush360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.7 (42)](https://www.capterra.com/p/157466/Rezku-POS/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (575)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142877/Restroworks/) [View all alternatives](https://www.capterra.com/p/81291/PointOS-Professional/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Order Management 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Payment Processing 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Reporting/Analytics 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Sales Reports 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Separate Checks 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Generate separate bills for various meals and combos within a complete order Gift Card Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus PointOS 46 features Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Protect sensitive data for digital privacy Manage order deliveries until they are received by the customers Track products that are for sale at a reduced price or part of coupon promotions Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Form predictions based on past and present data/trends Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Transactions that typically involve face-to-face interactions between the payer and the payee Monitor product stock levels Track and manage inventory levels to maintain proper supply Allows users to view inventory and build a menu that's appropriate Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Access software remotely via mobile devices Clients can submit payments via mobile devices Manage and support multiple locations Tracks and processes online orders Accept and process online payment transactions Manage and track customer orders for goods, investments, or any other purchases Automate order processes to improve operational efficiency in fulfillment, shipping, and more Integration with payment gateways to facilitate online transactions Accept, record, and reconcile financial transactions Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Accept and process customer payments for products or services using hardware and software Integrates with point of sale (POS) systems Design, communicate, and distribute incentives to perform a specific action Upload, track, and submit receipts in a central database View and track pertinent metrics to find patterns and gain insights from data Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants Track and facilitate returns of products sold Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Generate separate bills for various meals and combos within a complete order Distribute a bill into multiple payers according to the proportion suggested by the payers Assign waitstaff and coordinate the table services Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant Get Advice We can help you find the software with the features you need. Features 3.2 (50) 3.2 Based on 50 reviews ## Pricing Value for money 3.5 (49) Free Trial Basic $39.99 Flat Rate,Per Month It includes: - 24/7 Technical Support - EMV and NFC Supported - Etc - Online Ordering - Process Payments on or Offline - Supports Terminals and Mobile Devices - VIP and Table Services - Waitlist Value for money 3.5 (49) 3.5 Based on 49 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (53) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (53) 3.3 Based on 53 reviews ## User reviews Overall rating 3.5 Based on 55 reviews Filter by rating 5(18) 4(15) 3(9) 2(5) 1(8) Mentioned topic Sorted by most recent AH Alfredo H. Owner Hospitality ### "Be carefully they will take your money for support and never get it" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 5, 2024 Went to hospital emergency room, 3 time because they exhausted my patients, they abuse me. Pros I like nothing, it is obsolete, and customer services is the worse, never had 24 hours support that is absolutely no true Cons That i pay for a software that have support for live and they discontinuo after they sold the company, all they only work with 2 merchant that will charge you more than any other merchant in the world Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Because PointOS is the worse company to deal with Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH John H. owner Restaurants ### "Support needs work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 January 29, 2023 I bought this system when \[sensitive content hidden\] was still writing the software for this, it has changed \[sensitive content hidden\] and now the really only problem I have is when I need support it is far from Quick they need to have better support team or if you advertise 24-7 support you better deliverwhen you have issues it cost you money when they do not answer the phoner. Pros it is an easy to use system and fairly easy to program Cons support when you need it no one answers the phone they do ok once you can get ahold of someone but good luck on that Reasons for choosing PointOS No monthly costs once I purchased everything other than CC processing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Angela A. Owner & Bar Manager Restaurants ### "Worst business decision I ever made" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 24, 2021 Horrible system, terrible support, an utter waste of money and a complete disappointment. My review ran out of space or I would have explained more of my PointOS trauma. I'm shopping for a system now and I am looking at Rezku, Touch Bistro, Lightspeed to name a few. But reviewing my memory of Pointos made me want to warn you all. Don't make my mistake. The only good part about Point of is \[SENSITIVE CONTENT HIDDEN\] (sorry if I misspelled your name \[SENSITIVE CONTENT HIDDEN\]) \[SENSITIVE CONTENT HIDDEN\] was incredible and always tried to help. Its not your fault PointOS is a broken nonfunctional disgrace to the POS market. I mean even my calculator can add payroll hours better. Do your self a favor and DONT BUY THIS SYSTEM. Pros I was sold on included features such as basic inventory management, payroll hours calculation and simplicity of the system. After 5 painful years working with PointOS Proffesionals and then PointOS XE all I can say is DONT DO IT! Cons Start by saying their proprietary screen doesn't have a power button (How do you forget a power ) So when it freezes sometimes daily they say oh just unplug it. EVERY update for a glitch, I would think great its fixed.... but every time they fix something, they also break something. The reply?.... Sorry well fix that next time days or weeks later or never? The cycle repeats for 5 years almost non stop. Here's a few of the issues I experienced.... Auto entering tender amount at $483, Clearing all the tab names?, daily freezing!!, payroll addition errors?!, modifiers not working, mismatch error (2 systems they couldn't keep in communication, inability to work with merchant services to fix tech issues or my PCI issues (I got charged $20 extra a month and risked fraud for 9 months because they don't work together), support staff at night that don't know anything useful about the system.... the list goes on. The system is so archaic, choppy and slow . refunding cash takes about 8 steps including multiple screens with forced prompts, warnings and notifications. Nothing is simple with PointOS. It got to the point that I refused updates regularly unless I could be there and on a slow day just to deal with the onslaught of issues that arise every time I did an update. Inventory is supposed to track ounces of liquor sold and remaining supply. After 5 years the number still make no sense. 2+2=17 huh? Im DONE! Reasons for choosing PointOS Cause I made a mistake and they represented themselves as a functional, well staffed POS system (which they are not) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 1, 2021 We're very sorry to hear about your experience. We strive to provide the best software and service at the most cost-effective price, and we are disappointed to hear you were not entirely satisfied. Our support is always available to offer training on reports and batching. We're also happy to advise on compatible hardware specifications to ensure optimal software functionality. If we can be of service in the future, we'd love to show you our new platform and compatible hardware options to ensure a more positive experience. LS Lisa S. Owner Restaurants ### "Service non existent " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 10, 2021 Where are you guys?? I paid for your tech service..I have no access to any information. According to the system I have done 0 days worth of business..EVERY SHRED OF BUSINESS THAT WAS IN YOUR SYSTEM CEASED TO EXIST IN THE FIRST OF JANUARY. I need to do taxes and try to apply for PPP help. WHY DON'T YOUR PEOPLE CALL ME BACK..OR EMAIL OR SOMETHING. If you have gone out of business the least you could do is contact me and let me know how to retrieve my information. Pros Tech help is necessary and I pay for the service. No one calls me back Cons Why don't you call me back it has been weeks since I first contacted you. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Kristie B. Treasurer Non-Profit Organization Management ### "I wouldn't purchase this product. " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 19, 2020 I wish we hadn't wasted our money. Pros I haven't found anything good about this product. Cons I can't get the 24/7 support on the phone when I call. It doesn't add the sales tax and the purchases correctly. The company has changed credit card processing company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 3, 2020 Kristie, We're so sorry to hear about your experience. PointOS strives to provide a quality point-of-sale and restaurant management platform that is easy to use and cost effective. We also offer PointOS payments to help streamline and better support payment processing internally. If we can be of further assistance, please note that our support line offers a queue system for convenience during high volume call times, so please feel free to call in at 857-250-2719 or email at support@pointos.com, and we will get back to you soon! FN Fawzi N. Owner Restaurants ### "Stay away From Point OS" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 4, 2020 Stay away from them I have been using the system for some time. Started with point os pro and ended with Point XE. I just cannot express how much frustration, loss of money and time. Where do I start Freezes all the time Need to restarted multiple time a day Terminals loose connection to the data bases multiple time a day Support is a joke The list goes for ever, but these are that main issues Pros Nothing . it is simply does not work. Cons Freezes all the time , Need to restarted multiple time a day and the list goes for ever Reasons for choosing PointOS they have an amazing sale team that sells you fish in the sand Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 3, 2020 Hi Fawzi, We're so sorry to hear about your experience and want to thank you for your feedback. PointOS strives to provide a quality point-of-sale and restaurant management platform that is easy to use and cost effective. We have since added additional support resources, and our team would be happy to help however possible. Please feel free to give us a call at 857-250-2719 if we can be of assistance. AU Anonymous User Project Manager Food & Beverages ### "PointOS review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 15, 2020 It is a very easy to use, intuitive tool that is perfectly complemented with its reporting engine. Pros This app is fantastic to support your restaurant sales and also will provide great visibility with its dashboard/reporting engine. Cons I find its performance better fit for smaller restaurants or bars but can't wait to see what the next releases will bring to us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 17, 2020 Hi There, We're happy when you're happy, so we are glad to see PointOS is helping your business. We're just as excited for the new updates as you. Thanks again! The PointOS Team FN fawzi n. owner Restaurants ### "this point os can be hit" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 August 29, 2019 horrible. software is fine but support is bad Pros I like how easy to use it and it's customization is not bad Cons customer support is horrible. when I signed in for this software . one of the main thing I loved was the 24/7 tech support. of course what is a software without a support service. the first year the support was amazing. when we Renaud the support plan every thing went down . you call support they don't help any more. they cant or don't know. last time I had to wait 2 weeks for the customer support level 3 or what ever to call back and fix the problem. my issue is a POS without a strong support is nothing . so what we did . we ended up not renewing our service. we need to add more station but the question is it worth it without a good c support. now are in the market for a system because we can't work with a pos that have basically very poor support PS we have 2 business that us pointos Reasons for choosing PointOS they had a good customer support Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 6, 2020 Fawzi, We are sorry to hear that you have had a difficult time with customer support. With the purchase of the updated PointOS XE the payment plans start at just 39.99/mos for 1 license, and additional licenses are only 29.99/mos. This includes 24hr/7 day a week customer support from our new team of support representatives. We also provide how-to videos to help with the set up and use of the PointOS system. LG Larry G. Member Food & Beverages ### "Works great for us" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 28, 2019 Great Pros Simplicity and ease of use, everyone who uses it loves it. Cons Nothing yet we just got it and it is doing great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 6, 2020 Larry, Glad to hear that you are enjoying the PointOS point of sale for your business. The updated PointOS XE provides successful restaurants with a technology platform that combines point of sale, front of house, back of house and guest-facing technology with an integrated credit card processing solution custom-built for restaurants. PO Pete O. Owner Restaurants ### "Over promised under delivered " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 28, 2019 I am not solving any problems point OS is causing problems for me Pros The price, of the equipment and how I could use it with all of my other computers Cons How I was promised things and shown things that can not done Reasons for choosing PointOS I was shown and told it could do what I needed and was lied to and by the time I figured it out it was to late Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 6, 2020 Pete, We are sorry to hear that you are not satisfied with the PointOS platform. The new PointOS XE provides successful restaurants with a technology platform that combines point of sale, front of house, back of house and guest-facing technology with an integrated credit card processing solution custom-built for restaurants. [View all Reviews](https://www.capterra.com/p/81291/PointOS-Professional/reviews/) Popular comparisons [Restroworks vs PointOS](https://www.capterra.com/compare/81291-142877/PointOS-Professional-vs-Restroworks)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)