--- title: "PointOS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PointOS Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more." source_url: "https://www.capterra.com/p/81291/PointOS-Professional/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # PointOS Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) PointOS ## What is PointOS? PointOS was founded by bar and restaurant professionals to provide a cost effective, full-featured and user-friendly restaurant management platform that helps restaurants and bars operate more efficiently and profitably. The PointOS platform provides an all in one point of sale system with features ranging from inventory and labor forecasting, to detailed reports and analytics that help you to make the right decisions for your business. ## What is PointOS used for? [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/) Top alternative Featured Overall rating Based on 55 user reviews Reviews sentiment Positive 60% Neutral 16% Negative 24% Starting price $39.99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PointOS?[Manage this product listing](https://www.g2.com/products/pointos-professional/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PointOS 3.5 (55) VS. [4.1 (555)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price $39.99 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (55) Ease Of Use 4.2 (552) Value For Money 3.5 (49) Value For Money 3.8 (467) Customer Service 3.3 (53) Customer Service 3.7 (519) ## PointOS alternatives [3.8 (733)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars Highest Rated [4.8 (16)](https://www.capterra.com/p/2314/PrISM/reviews/) Starting price $5000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [MYR POS](https://www.capterra.com/p/174862/myr-pos/) [4.5 (122)](https://www.capterra.com/p/174862/myr-pos/reviews/) Starting price $80.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/174862/myr-pos/) [PayPal Payments](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,828)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) ## FAQs about PointOS Overview ### Which roles and teams benefit most from PointOS? PointOS is most used by business owners, presidents, and general managers who oversee daily operations and financial performance. Bar and office managers use it to manage point-of-sale activity, payments, and staff-facing workflows. Project and account managers benefit from tracking operational tasks, while treasurers and secretaries support financial and administrative oversight. Answer based on 55 reviews Overview ### What company size and specific industries is PointOS built for? PointOS is designed for hospitality businesses of all sizes, especially bars, restaurants, and clubs. It fits companies in food service and nightlife that need software tailored to day-to-day operations in customer-facing venues. Features and Usability ### What are the key features of PointOS? PointOS includes core POS integration, dashboards, forecasting, and reporting for tracking sales and operations. Restaurant and bar functions include menu management, order and tab handling, inventory control, employee time clocks, and sales reports. Reviewers frequently discuss its reporting tools, staff management, customizable menus, and setup for multi-station locations. Answer based on 28 reviews Limitations ### Does PointOS have reliability or software glitch issues? PointOS can support daily restaurant operations, but reliability concerns are a significant consideration for prospective buyers. Some restaurant owners report smooth performance after setup, while others describe freezes, slowdowns, update-related glitches, terminal connection problems, and cloud access issues. Businesses without in-house technical skills may need contingency plans and responsive support. Answer based on 23 reviews Pricing ### How much does it cost and what fees or limitations are included? PointOS starts at $39.99 per month with the flat-rate Basic plan, which includes payment processing, online ordering, and 24/7 technical support. A free trial is available. Reviewers often viewed the price as affordable, but some reported paid cloud access for remote reporting and required annual support contracts. Answer based on 27 reviews Getting Started and Support ### Is PointOS easy to set up and deploy? PointOS offers an approachable setup process for restaurants, bars, and other small hospitality businesses. Many operators find menu programming, station configuration, and staff training straightforward, even for employees with limited computer experience. Initial menu and inventory entry can take time, and less technical owners may need help configuring modifiers, reports, or cloud settings. Answer based on 17 reviews Getting Started and Support ### What training and onboarding options does PointOS offer? PointOS provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars can support guided instruction, while documentation and videos offer self-paced reference materials for reviewing features and setup steps as needed. Getting Started and Support ### What customer support options does PointOS offer, and how do users rate the experience? PointOS offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat. Users report friendly, helpful technical assistance and useful online manuals, but experiences are inconsistent. Some cite unanswered emails and calls, delayed callbacks, unhelpful staff, and difficulty obtaining resolution for technical or billing issues. Answer based on 28 reviews Features and Usability ### How well does PointOS handle reporting? PointOS provides accessible sales, payroll, employee, and end-of-day reports for routine business tracking. Bar and restaurant teams value quick report printing and operational visibility, but reporting needs can outgrow the standard options. Some users describe limited custom reporting, inconsistent totals, awkward category handling, remote-access interruptions, and extra manual reconciliation. Answer based on 15 reviews ## Features AI summary Based on 17,640 Payment Processing reviews Capterra data shows that buyers of payment processing software rank the following features as their top priorities: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Mobile Access** (**53%**) PointOS supports all three features that reviewers rate highest: **Data Security**, **Online Payments**, and **Mobile Access**. Together, these capabilities help businesses protect transaction information, accept payments through digital channels, and process activity on the go, allowing teams to handle payments more efficiently and serve customers with greater flexibility. Mobile Access 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Order Management 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Payment Processing 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Reporting/Analytics 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Sales Reports 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Separate Checks 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Generate separate bills for various meals and combos within a complete order PointOS 50 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Contactless NFC: Near-field communication method to share data and process contactless payments - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Delivery Management: Manage order deliveries until they are received by the customers - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Forecasting: Form predictions based on past and present data/trends - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Access: Access software remotely via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Multi-Location: Manage and support multiple locations - Online Ordering: Tracks and processes online orders - Online Payments: Accept and process online payment transactions - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - Payment Processing: Accept, record, and reconcile financial transactions - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Point of Sale (POS) Integration: Integrates with point of sale (POS) systems - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Receipt Management: Upload, track, and submit receipts in a central database - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Returns Management: Track and facilitate returns of products sold - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Separate Checks: Generate separate bills for various meals and combos within a complete order - Split Checks: Distribute a bill into multiple payers according to the proportion suggested by the payers - Table Management: Assign waitstaff and coordinate the table services - Tips Management: Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant --- Get Advice We can help you find the software with the features you need. Features 3.2 (50) 3.2 Based on 50 reviews ## Pricing Value for money 3.5 (49) Free Trial [View pricing plan details](https://www.capterra.com/p/81291/PointOS-Professional/pricing/) Basic $39.99 Flat Rate,Per Month It includes: - 24/7 Technical Support - EMV and NFC Supported - Etc - Online Ordering - Process Payments on or Offline - Supports Terminals and Mobile Devices - VIP and Table Services - Waitlist Value for money 3.5 (49) 3.5 Based on 49 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (53) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (53) 3.3 Based on 53 reviews ## User reviews Overall rating 3.5 Based on 55 reviews Filter by rating Counts reflect reviews available in this feed. 5(18) 4(15) 3(9) 2(5) 1(8) Mentioned topic Recent reviews first, then most helpful VR Verified Reviewer Project Manager Used the software for: Less than 1 year ### "PointOS review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 17, 2020 It is a very easy to use, intuitive tool that is perfectly complemented with its reporting engine. Pros This app is fantastic to support your restaurant sales and also will provide great visibility with its dashboard/reporting engine. Cons I find its performance better fit for smaller restaurants or bars but can't wait to see what the next releases will bring to us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Works well for my bar" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 24, 2018 Overall I haven’t had any major issues. It does run slow at times but that’s probably related to the internet not the system. I’ve been using the system for nearly three years. I started with one station and recently bought two more. It is nice that there are no monthly fees. Overall, I would recommend PointOS. Pros I like the set up of the software. I have three stations in my bar and they are all linked so you can add items to a tab from any station. The system is easy to use, based on my experience and that of my staff. Several of my staff report that PointOS is much easier to use than other software they’ve used at other bars. The item menu can be easily customized and alphabetized. I like that you can add recipes so if someone isn’t sure exactly what’s in a drink they can click on the recipe and see it at the station. It calculates cost per ounce when you add items to the inventory so figuring prices is easy. The sales reports are quick and easy so it’s simple to pull reports to figure tax each month. There are also employee reports and each employee clocks in so hours are very easy to figure as are tips collected. Cons It would be nice if there were more item tabs. We sell a high volume of alcohol and mixed drinks and we don’t have room to put all of it on its own tab. Another thing that would be nice, but really not a big deal, is if there were more icons to make the item tabs easier to find. There are some icons, for instance the more popular beers have an icon so it’s easy to recognize. For items with no icon, you have to type it in. You can highlight the items by color which is helpful. It is cumbersome to add everything in but I suppose every system is that way. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Company full of empty promises, defective products" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 23, 2017 Actually and absolutely no benefits whatsoever. That sounds exaggerated--but it is not. (BEWARE. Sales people will tell you hardware will ship same day as payment clears, but this is NOT TRUE. Several days of delay after payment even after 4 follow-up calls.) Pros The only possible pro to this software was that you can download it online and there is not a long delay for setup. Cons Implementation of the PointOS Profesional software along with their hardware bundles was an unmitigated disaster. The software is riddled with glitches, anomalies, malfunctions and bugs. I spent hours and hours and hours on line with tech support fixing problems within the first 2 weeks. After an agonizing opening week with thousands of dollars lost in comped food and upset customers I called in an IT expert to find and fix the problem. Ultimately, the hardware I received had a defective network adapter that caused the software to malfunction. PointOS abdicated all responsibility for their defective hardware and dragged me along from 8/9/17 to today without ever offering a resolution. If you are looking for a nightmare software/hardware backed by a company that fundamentally fails to be not only proactive but even reactive to a customer's crisis than look no further. I purchased PointOS Professional for the lower price tag and quicker turn-around time and it was the worst mistake I have ever made. You will PAY MORE for PointOS Profesional than their competitors once you figure in the losses, stain to your business reputation and sheer aggravation you will endure with this company. Best case scenario (everyone works right-which I guarantee won't happen) the software lacks countless basic features. As a small business owner, I urge you to steer clear and wish you only the best of luck if you've made the mistake of purchasing the software before reading this review. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer owner Used the software for: 3-5 years ### "this point os can be hit" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 August 30, 2019 horrible. software is fine but support is bad Pros I like how easy to use it and it's customization is not bad Cons customer support is horrible. when I signed in for this software . one of the main thing I loved was the 24/7 tech support. of course what is a software without a support service. the first year the support was amazing. when we Renaud the support plan every thing went down . you call support they don't help any more. they cant or don't know. last time I had to wait 2 weeks for the customer support level 3 or what ever to call back and fix the problem. my issue is a POS without a strong support is nothing . so what we did . we ended up not renewing our service. we need to add more station but the question is it worth it without a good c support. now are in the market for a system because we can't work with a pos that have basically very poor support PS we have 2 business that us pointos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer owner Used the software for: 3-5 years ### "Support needs work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 February 1, 2023 I bought this system when \[sensitive content hidden\] was still writing the software for this, it has changed \[sensitive content hidden\] and now the really only problem I have is when I need support it is far from Quick they need to have better support team or if you advertise 24-7 support you better deliverwhen you have issues it cost you money when they do not answer the phoner. Pros it is an easy to use system and fairly easy to program Cons support when you need it no one answers the phone they do ok once you can get ahold of someone but good luck on that Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner/General Manager Used the software for: Less than 1 year ### "Test it carefully" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 20, 2018 I had a hard time accessing reports for May (I think it was May) because the Cloud was down. I have to access them separately and add in information because it was out for weeks. That is a real problem. The weird reports are a problem. It is pretty easy, otherwise. And for a place less complicated it might be fine. Pros Working with the company initially, assistance with installation. Completely simple without extra fluff. Inexpensive. The credit card processing company is top shelf; helpful and pleasant to work with. Cons The Cloud is not reliable. Extra steps, like running a credit card, pop up with every order entry. Having to name every tab if it's not cashed out right away. The reports do not translate well to quickbooks for our accountant. If you hide or delete a menu item, it gets "ungrouped" which makes it impossible to get accurate reports by category. For example, we change Draft beers several times a week. We "hide" or delete those buttons because the page would be full several times over. When we run a report, we get a total for beer, and also for each "ungrouped' item, by name. We have to figure them out and add them back in to the total. I think that reports by hour are set up strangely. We open at 11 am, so if I want to add up shifts, I start there and add up until 3, then 3 -8, then 8 to 11 and have to go back to the top for the rest of the day until 3 am. I don't know how to tweak this or if it can be tweaked. We've had so many support calls, we all dread them. I'm sure there are more examples. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Used it for years" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 29, 2018 Over all this software works well for me, my employees and myself have found ways to work around the issues that never get fixed or seem forever to be addressed. I don't like that PointOS does not let you know when they have fixed something you have reported. I use this for my liquor store and bar. Pros It's easy for employees to use, once you get that everything is ounce based it's pretty easy to program from the back end. Support is friendly and always answers and will move you up the food chain if you have a unique issue. Cons It has bugs and issues. I also can not see what items are tied to inventory items so if you make a mistake programing and building the data base good luck ever finding it. The reporting is minimal but better than what I had. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Treasurer Used the software for: 3-5 years ### "I wouldn't purchase this product. " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 28, 2020 I wish we hadn't wasted our money. Pros I haven't found anything good about this product. Cons I can't get the 24/7 support on the phone when I call. It doesn't add the sales tax and the purchases correctly. The company has changed credit card processing company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Over promised under delivered " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 1, 2019 I am not solving any problems point OS is causing problems for me Pros The price, of the equipment and how I could use it with all of my other computers Cons How I was promised things and shown things that can not done Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Awful support" 3.0 June 8, 2017 The software is exceptional - it is the service and support that makes this product a very poor choice. Pros Loaded with features. POS, Scheduling, Membership, Email intigration, delivery, payouts, calendar, more. Cons Poorly documented in some areas. Getting information to implement product functions if you can't figure it out in the manuals will require an additional support contract. In short, after the purchase you are on your own unless you pay them s lot more money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/81291/PointOS-Professional/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.