# PointOS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PointOS the right Payment Processing solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/81291/PointOS-Professional/reviews --- PointOS 3.5 (55) [View alternatives](https://www.capterra.com/p/81291/PointOS-Professional/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PointOS Ease of use 3.8 Customer Service 3.3 ## Pros and Cons in Reviews AA Angela A Owner & Bar ManagerRestaurants, 2 - 10 employeesUsed the software for: More than 2 years. “I was sold on included features such as basic inventory management, payroll hours calculation and simplicity of the system.“ February 24, 2021 AA Angela A Owner & Bar ManagerRestaurants, 2 - 10 employeesUsed the software for: More than 2 years. “It got to the point that I refused updates regularly unless I could be there and on a slow day just to deal with the onslaught of issues that arise every time I did an update.“ February 24, 2021 JH John H ownerRestaurants, 2 - 10 employeesUsed the software for: More than 2 years. “it is an easy to use system and fairly easy to program“ January 29, 2023 KB Kristie B Treasurer Non-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “It doesn't add the sales tax and the purchases correctly.“ July 19, 2020 AA Angela A Owner & Bar ManagerRestaurants, 2 - 10 employeesUsed the software for: More than 2 years. “I mean even my calculator can add payroll hours better.“ February 24, 2021 LS Lisa S OwnerRestaurants, 2 - 10 employeesUsed the software for: More than 2 years. “I paid for your tech service..I have no access to any information.“ January 10, 2021 KB Kristie B Treasurer Non-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “I wish we hadn't wasted our money.“ July 19, 2020 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Project Manager Food & Beverages Used the software for: Less than 6 months ### "PointOS review" March 15, 2020 5.0 It is a very easy to use, intuitive tool that is perfectly complemented with its reporting engine. Pros This app is fantastic to support your restaurant sales and also will provide great visibility with its dashboard/reporting engine. Cons I find its performance better fit for smaller restaurants or bars but can't wait to see what the next releases will bring to us. Review Source Response from PointOS March 17, 2020 Hi There, We're happy when you're happy, so we are glad to see PointOS is helping your business. We're just as excited for the new updates as you. Thanks again! The PointOS Team KR Katie R. Owner Food & Beverages Used the software for: 2+ years ### "Works well for my bar" July 23, 2018 4.0 Overall I haven’t had any major issues. It does run slow at times but that’s probably related to the internet not the system. I’ve been using the system for nearly three years. I started with one station and recently bought two more. It is nice that there are no monthly fees. Overall, I would recommend PointOS. Pros I like the set up of the software. I have three stations in my bar and they are all linked so you can add items to a tab from any station. The system is easy to use, based on my experience and that of my staff. Several of my staff report that PointOS is much easier to use than other software they’ve used at other bars. The item menu can be easily customized and alphabetized. I like that you can add recipes so if someone isn’t sure exactly what’s in a drink they can click on the recipe and see it at the station. It calculates cost per ounce when you add items to the inventory so figuring prices is easy. The sales reports are quick and easy so it’s simple to pull reports to figure tax each month. There are also employee reports and each employee clocks in so hours are very easy to figure as are tips collected. Cons It would be nice if there were more item tabs. We sell a high volume of alcohol and mixed drinks and we don’t have room to put all of it on its own tab. Another thing that would be nice, but really not a big deal, is if there were more icons to make the item tabs easier to find. There are some icons, for instance the more popular beers have an icon so it’s easy to recognize. For items with no icon, you have to type it in. You can highlight the items by color which is helpful. It is cumbersome to add everything in but I suppose every system is that way. Review Source Response from PointOS January 8, 2020 HI Katie, Thank you for the feedback. Our Support Team has troubleshooting steps to help improve performance and will assist as the best of their abilities to make sure when multiple terminals are in use that the communication between devices is not impeded by improperly setup firewalls and antivirus, but are limited in the abilities to assist with hardware that has not been purchased or maintained by PointOS. JM Jake M. Owner Restaurants Used the software for: Less than 6 months ### "Company full of empty promises, defective products" October 21, 2017 1.0 Actually and absolutely no benefits whatsoever. That sounds exaggerated--but it is not. (BEWARE. Sales people will tell you hardware will ship same day as payment clears, but this is NOT TRUE. Several days of delay after payment even after 4 follow-up calls.) Pros The only possible pro to this software was that you can download it online and there is not a long delay for setup. Cons Implementation of the PointOS Profesional software along with their hardware bundles was an unmitigated disaster. The software is riddled with glitches, anomalies, malfunctions and bugs. I spent hours and hours and hours on line with tech support fixing problems within the first 2 weeks. After an agonizing opening week with thousands of dollars lost in comped food and upset customers I called in an IT expert to find and fix the problem. Ultimately, the hardware I received had a defective network adapter that caused the software to malfunction. PointOS abdicated all responsibility for their defective hardware and dragged me along from 8/9/17 to today without ever offering a resolution. If you are looking for a nightmare software/hardware backed by a company that fundamentally fails to be not only proactive but even reactive to a customer's crisis than look no further. I purchased PointOS Professional for the lower price tag and quicker turn-around time and it was the worst mistake I have ever made. You will PAY MORE for PointOS Profesional than their competitors once you figure in the losses, stain to your business reputation and sheer aggravation you will endure with this company. Best case scenario (everyone works right-which I guarantee won't happen) the software lacks countless basic features. As a small business owner, I urge you to steer clear and wish you only the best of luck if you've made the mistake of purchasing the software before reading this review. Review Source Response from PointOS October 26, 2017 Hi Jake, we are very sorry you had this experience. I see the detailed notes on your account, unfortunately your printer arrived in a different mode than the standard PointOS mode. It did take longer than expected. However, it was identified in one business day. It was at this point the product team authorized to provide white glove support at no cost to you, which is above our standard support service. Our team identified your network had IP conflicts. Our standard support package does not include network configuration. It was at this time an IT person was brought in to work on site with our team. We then assisted with you with setup of 2 network printers, and a kitchen printer along with your stations. We logged over 10 hours of white glove assistance. The support tickets did not include reports of bugs. Specifically there were two tickets regarding issues with reporting and cash balances. The reporting issue was tied to the fact the POS terminal didn't have MS Excel on it, which pre fN fawzi N. owner Restaurants Used the software for: 2+ years ### "this point os can be hit" August 29, 2019 5.0 horrible. software is fine but support is bad Pros I like how easy to use it and it's customization is not bad Cons customer support is horrible. when I signed in for this software . one of the main thing I loved was the 24/7 tech support. of course what is a software without a support service. the first year the support was amazing. when we Renaud the support plan every thing went down . you call support they don't help any more. they cant or don't know. last time I had to wait 2 weeks for the customer support level 3 or what ever to call back and fix the problem. my issue is a POS without a strong support is nothing . so what we did . we ended up not renewing our service. we need to add more station but the question is it worth it without a good c support. now are in the market for a system because we can't work with a pos that have basically very poor support PS we have 2 business that us pointos Reason for choosing PointOS they had a good customer support Review Source Response from PointOS January 6, 2020 Fawzi, We are sorry to hear that you have had a difficult time with customer support. With the purchase of the updated PointOS XE the payment plans start at just 39.99/mos for 1 license, and additional licenses are only 29.99/mos. This includes 24hr/7 day a week customer support from our new team of support representatives. We also provide how-to videos to help with the set up and use of the PointOS system. JH John H. owner Restaurants Used the software for: 2+ years ### "Support needs work" January 29, 2023 5.0 I bought this system when \[sensitive content hidden\] was still writing the software for this, it has changed \[sensitive content hidden\] and now the really only problem I have is when I need support it is far from Quick they need to have better support team or if you advertise 24-7 support you better deliverwhen you have issues it cost you money when they do not answer the phoner. Pros it is an easy to use system and fairly easy to program Cons support when you need it no one answers the phone they do ok once you can get ahold of someone but good luck on that Reason for choosing PointOS No monthly costs once I purchased everything other than CC processing Review Source RS Robin S. Owner/General Manager Restaurants Used the software for: 6-12 months ### "Test it carefully" July 19, 2018 4.0 I had a hard time accessing reports for May (I think it was May) because the Cloud was down. I have to access them separately and add in information because it was out for weeks. That is a real problem. The weird reports are a problem. It is pretty easy, otherwise. And for a place less complicated it might be fine. Pros Working with the company initially, assistance with installation. Completely simple without extra fluff. Inexpensive. The credit card processing company is top shelf; helpful and pleasant to work with. Cons The Cloud is not reliable. Extra steps, like running a credit card, pop up with every order entry. Having to name every tab if it's not cashed out right away. The reports do not translate well to quickbooks for our accountant. If you hide or delete a menu item, it gets "ungrouped" which makes it impossible to get accurate reports by category. For example, we change Draft beers several times a week. We "hide" or delete those buttons because the page would be full several times over. When we run a report, we get a total for beer, and also for each "ungrouped' item, by name. We have to figure them out and add them back in to the total. I think that reports by hour are set up strangely. We open at 11 am, so if I want to add up shifts, I start there and add up until 3, then 3 -8, then 8 to 11 and have to go back to the top for the rest of the day until 3 am. I don't know how to tweak this or if it can be tweaked. We've had so many support calls, we all dread them. I'm sure there are more examples. Review Source Response from PointOS July 24, 2018 Hey Robin, Our Team can help with the report start and end times. Also our new version bridges all the gaps this classic application may need to work well for you. Please get in contact and give you an over view of the new version. AG Angela G. Owner Hospitality Used the software for: 2+ years ### "Used it for years" November 27, 2018 4.0 Over all this software works well for me, my employees and myself have found ways to work around the issues that never get fixed or seem forever to be addressed. I don't like that PointOS does not let you know when they have fixed something you have reported. I use this for my liquor store and bar. Pros It's easy for employees to use, once you get that everything is ounce based it's pretty easy to program from the back end. Support is friendly and always answers and will move you up the food chain if you have a unique issue. Cons It has bugs and issues. I also can not see what items are tied to inventory items so if you make a mistake programing and building the data base good luck ever finding it. The reporting is minimal but better than what I had. Review Source Response from PointOS January 8, 2020 Angela, We appreciate you taking the time to send this valuable feedback. With our new PointOS software we have added new Cloud Reports to help manage customer requests for new reports. We also work directly with PointOS Customers using our newer software to help create an environment ideal for all of their needs. The benefit of having our own Customer Success team now is that Customers will be informed of any support calls that are resolved outside of the current active call. For technical related issues our Technical Support technicians will always keep our customers updated on resolutions, or ask for further info when needed until the issue is resolved. KB Kristie B. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "I wouldn't purchase this product. " July 19, 2020 1.0 I wish we hadn't wasted our money. Pros I haven't found anything good about this product. Cons I can't get the 24/7 support on the phone when I call. It doesn't add the sales tax and the purchases correctly. The company has changed credit card processing company. Review Source Response from PointOS August 3, 2020 Kristie, We're so sorry to hear about your experience. PointOS strives to provide a quality point-of-sale and restaurant management platform that is easy to use and cost effective. We also offer PointOS payments to help streamline and better support payment processing internally. If we can be of further assistance, please note that our support line offers a queue system for convenience during high volume call times, so please feel free to call in at 857-250-2719 or email at support@pointos.com, and we will get back to you soon! PO Pete O. Owner Restaurants Used the software for: 2+ years ### "Over promised under delivered " June 28, 2019 2.0 I am not solving any problems point OS is causing problems for me Pros The price, of the equipment and how I could use it with all of my other computers Cons How I was promised things and shown things that can not done Reason for choosing PointOS I was shown and told it could do what I needed and was lied to and by the time I figured it out it was to late Review Source Response from PointOS January 6, 2020 Pete, We are sorry to hear that you are not satisfied with the PointOS platform. The new PointOS XE provides successful restaurants with a technology platform that combines point of sale, front of house, back of house and guest-facing technology with an integrated credit card processing solution custom-built for restaurants. MB Mike B. Owner Entertainment Used the software for: 2+ years ### "Awful support" June 9, 2017 3.0 The software is exceptional - it is the service and support that makes this product a very poor choice. Pros Loaded with features. POS, Scheduling, Membership, Email intigration, delivery, payouts, calendar, more. Cons Poorly documented in some areas. Getting information to implement product functions if you can't figure it out in the manuals will require an additional support contract. In short, after the purchase you are on your own unless you pay them s lot more money. Review Source Response from PointOS January 6, 2020 Mike, With our new how-to videos you can easily find all the information you need to address your queries. If you can't find what you're looking for and need additional support our new customer success team will gladly answer any questions you may have. With the purchase of the new PointOS XE software for 39.99 per month customer support 24 hrs a day 7 days a week is included. JK JONGSOO K. Owner Restaurants Used the software for: 6-12 months ### "Need to pursue perfection" November 20, 2018 3.0 Pros Easy to use like adding new menus or easy setups, etc. Cons A lot of bugs. Not completed program yet. 1. Easy to mistake to hit cash payment button while printing customer receipt. This is most common mistake from every servers. 2. Some discount item (like wine special) prices are not reflected in the breakdown but total is correct (screen viewing is correct but printing is different from screen view). Not a professional POS yet! 3. Monitor size and PointOS screen mismatched. Too small screen! Review Source Response from PointOS January 6, 2020 Jongsoo PointOS XE offers new display, and new features that can help make your restaurant and servers operate more efficiently with less mistakes. Our new hardware offerings from Elos are modern, and sleek and come in different screen sizes so you can choose what is best for your restaurant. WTR Wm. Trigg R. President Restaurants Used the software for: 1-2 years ### "Knowledgeable sales team. Responsive customer support. Easy to use POS. Great for pizza shop." June 7, 2017 5.0 Quick start up when we opened up the restaurant and very little hassle going forward. I have complete confidence in the team at PointOS to help us resolve operational problems where the POS system can be of help. Pros Pizza builder makes it easy for for our staff to create custom pizzas. The system is easy to learn from set the set up to daily use. Cons The only issue we had was with the printer when we initially installed the product. Resolved with a replacement. Review Source Response from PointOS January 6, 2020 4th Street Pizza thanks for the review, and we're glad PointOS and the team are able to support your business needs with the pizza builder and 24hr customer support. VS Valerie S. Owner Restaurants Used the software for: 1-2 years ### "Support is great but software needs twe eking alot" June 1, 2017 4.0 Ease of reports Pros Ease of use, reports are plentiful but not always right. Easy for new hires to learn. Quite cash out process. Cons Have to have to many modifiers to complete an order. Wish it was more condensed but maybe I don't have it set up right. Review Source Response from PointOS January 8, 2020 HI Valerie Thank you for taking the time to leave your valuable feedback. The newest versions of PointOS has an all new Modifier/Recipe logic to make the experience easier and condense the number of unnecessary modifier screens and include multiple items in both Menu Item and Modifier Recipes. JC Jeff C. Owner Hospitality Used the software for: 6-12 months ### "Not very well thought out" July 28, 2017 1.0 zero lost 1100 on purchase. Pros The pricing was fair. networking and backroom reports are fine. The system installed ok with tech help. Cons The sales person promised the functionality but was wrong. System doesn't open tabs as told. I was told it couldn't be done the way our software and others do it. Lots of programming in areas that are not popular in our area like music playlists etc. maybe in other areas that works not sure. biggest problem spending 1100+ for the one feature we needed in a busy bar. Review Source Response from PointOS August 9, 2017 Hi Jeff, We have made some really great additions to the Software. We will reach out to you and discuss your tabs issue. DK Dennis K. Trustee Non-Profit Organization Management Used the software for: 6-12 months ### "Not User Friendly" November 20, 2018 1.0 Too complicated for small operation. Pros Appeared to be functional. Appeared to be practical. Cons Became necessary to reinvent everything, system did not have required software installed, very user unfriendly. Support after paying for continued support system would not update. Review Source Response from PointOS January 6, 2020 Dennis We are sorry to hear you had a difficult time with the software. PointOS XE offers low monthly payment options starting at 39.99 which includes customer support 24hrs a day, 7 days a week. Our accessible how-to videos can also help with all setup and other software use queries. LW Lansfield W. manager Accounting Used the software for: 2+ years ### "Functionality" November 27, 2018 4.0 Pros Ease of use by junior staff. Also running end of day reports for revenue purposes Cons Ability to keep an inventory of the components that goes into a product e.g cups, straws etc. Ability to link it to QuickBooks Accounting Review Source Response from PointOS January 6, 2020 Lansfield, The new updated PointOS XE software which is available at 39.99 per month for your first license and 29.99/mos thereafter integrates with quickbooks, and allows for the ability to keep all components of inventory from food and liquor to cups and straws. GC Gary C. IT support Retail Used the software for: 2+ years ### "Using PointOS at our cafe" November 20, 2018 5.0 PointOS gets the job done and the price can't be beat. Pros PointOS was very easy to install, and setup. It handles take out orders, and call in orders very well. Cons After a cashier does a z-out (end of day closing), the PointOS system will not let you make a sale, until after the drawer cash is entered. Also a search feature, for all items for sale, would be helpful for new hires who are not yet familiar with the menu. Review Source Response from PointOS January 8, 2020 Gary, Thank you for taking the time to review and leaving feedback. The newest version of PointOS will have a search feature that allows users to find items by searching both Menu Items and Modifiers attached to the Menu Items by name. We can't wait! KT K T. IT Used the software for: ### "POINTOS IS GOOD" May 12, 2012 5.0 you need to look for a system that can do debit not credit cards Pros THE PROGRAM IS THE BEST OUT THERE EZ TO USE. THE PEOPLE ARE VERY NICE AND GOOD Cons THE ONLY DRAW BACK IS credit card processor merchant WAREHOUSE, GETTING OVER CHARGE, and not get the money in the account right, the credit card processing go's offline and can't charge any thing. Review Source Response from PointOS January 6, 2020 Hi Sandbar Grill We are pleased to announce that all credit card processing has been brought in-house. With this we are able to offer better competitive rates, and release payments quicker. Additionally payments can still be made when your system is offline. AH Alfredo H. Owner Hospitality Used the software for: 2+ years ### "Be carefully they will take your money for support and never get it" June 5, 2024 1.0 Went to hospital emergency room, 3 time because they exhausted my patients, they abuse me. Pros I like nothing, it is obsolete, and customer services is the worse, never had 24 hours support that is absolutely no true Cons That i pay for a software that have support for live and they discontinuo after they sold the company, all they only work with 2 merchant that will charge you more than any other merchant in the world Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Because PointOS is the worse company to deal with Review Source ST Scott T. Test Engineer Automotive Used the software for: 2+ years ### "PointOS is solid but could be better" July 18, 2018 3.0 There have been a couple of issues that I have addressed with the company with no resolution. Truthfully it could be more but I dont recall, as we have been running the system for a couple years and I found work arounds. One of which I turned off printing sales tax on the receipt (as we include it in the price of the drink) and it still printed it on there. Another issue is different reports from the same day dont equal each other i.e. server sales reports vs a detailed daily report. As mentioned above the remote reporting software called mypointosconnect has been down many times for multiple days. When contacting customer service wait times typically run less than 15 minutes sometimes less than 2. Its not horrible software but its showing signs of age while other offerings add nice new features, PointOS has a built in jukebox that I've never ever used. I use streaming services for music in the establishment and have since a hard drive with 15k songs crashed during a busy night. If you looking for cutting edge features, you'll be better suited looking elsewhere but if you want something that works day in and day out with limited frills this might be your software. There update might fix some of my gripes, I'll find out the first week of August if they meet their deadline. Pros I like the fact in a tablet world, that I could install the software on a Windows PC. You actually own the software and the service contract is reasonably priced compared to others. By switching to PointOS, the processor they required for direct integration has been great and has saved us a bundle. Cons While it's nice to own the software and run it on a Windows box but Windows 7 is getting harder and harder to find. While the software worked flawlessly for the first year it has become sluggish and there have been numerous remote reporting outages as of late. They have been promising a brand new version for over two years and they finally have picked a launch date. The software looks dated and you have to run the system at a very low resolution to function properly. Lastly, automatically added charges or discounts are a percentage. If you want a happy hour price you have to set a happy hour price for every item. Review Source Response from PointOS January 8, 2020 Hi Scott, Thank you for taking time to leave feedback. PointOS has an all new user experience with the reliability of PointOS Professional with new features being added regularly. The new PointOS also has a dedicated development team that has provided expedited trouble responses for both software and some hardware issues. PointOS has an excellent track record for adding new features requested by customers. We value all our customers feedback and our team is always looking for new ways to make PointOS better. AA Angela A. Owner & Bar Manager Restaurants Used the software for: 2+ years ### "Worst business decision I ever made" February 24, 2021 1.0 Horrible system, terrible support, an utter waste of money and a complete disappointment. My review ran out of space or I would have explained more of my PointOS trauma. I'm shopping for a system now and I am looking at Rezku, Touch Bistro, Lightspeed to name a few. But reviewing my memory of Pointos made me want to warn you all. Don't make my mistake. The only good part about Point of is \[SENSITIVE CONTENT HIDDEN\] (sorry if I misspelled your name \[SENSITIVE CONTENT HIDDEN\]) \[SENSITIVE CONTENT HIDDEN\] was incredible and always tried to help. Its not your fault PointOS is a broken nonfunctional disgrace to the POS market. I mean even my calculator can add payroll hours better. Do your self a favor and DONT BUY THIS SYSTEM. Pros I was sold on included features such as basic inventory management, payroll hours calculation and simplicity of the system. After 5 painful years working with PointOS Proffesionals and then PointOS XE all I can say is DONT DO IT! Cons Start by saying their proprietary screen doesn't have a power button (How do you forget a power ) So when it freezes sometimes daily they say oh just unplug it. EVERY update for a glitch, I would think great its fixed.... but every time they fix something, they also break something. The reply?.... Sorry well fix that next time days or weeks later or never? The cycle repeats for 5 years almost non stop. Here's a few of the issues I experienced.... Auto entering tender amount at $483, Clearing all the tab names?, daily freezing!!, payroll addition errors?!, modifiers not working, mismatch error (2 systems they couldn't keep in communication, inability to work with merchant services to fix tech issues or my PCI issues (I got charged $20 extra a month and risked fraud for 9 months because they don't work together), support staff at night that don't know anything useful about the system.... the list goes on. The system is so archaic, choppy and slow . refunding cash takes about 8 steps including multiple screens with forced prompts, warnings and notifications. Nothing is simple with PointOS. It got to the point that I refused updates regularly unless I could be there and on a slow day just to deal with the onslaught of issues that arise every time I did an update. Inventory is supposed to track ounces of liquor sold and remaining supply. After 5 years the number still make no sense. 2+2=17 huh? Im DONE! Reason for choosing PointOS Cause I made a mistake and they represented themselves as a functional, well staffed POS system (which they are not) Review Source Response from PointOS March 1, 2021 We're very sorry to hear about your experience. We strive to provide the best software and service at the most cost-effective price, and we are disappointed to hear you were not entirely satisfied. Our support is always available to offer training on reports and batching. We're also happy to advise on compatible hardware specifications to ensure optimal software functionality. If we can be of service in the future, we'd love to show you our new platform and compatible hardware options to ensure a more positive experience. LG Lucia G. Owner Restaurants Used the software for: 2+ years ### "Great beginning machine, maybe not for a larger business. " July 20, 2018 4.0 Overall, for a business just starting out, it was a great solution and your tech support was always really amazing. I feel like we grew out its capabilities and needed to move in to 2018. I was really excited when I saw the new version coming out, but after waiting a year for it to happen, I moved over to a cloud system. I feel more secure knowing I have auto back-up and knowing that 5 tips don't become 50 at the end of the day when the servers are tired and adjusting hundreds of tips. My biggest beef is I switched to a new system in February and despite telling the company three times, I am still getting charged for the cloud, which was so useless it wasn't worth paying for. I can't get anyone on the phone and despite about 5 emails on the matter, I have heard nothing. Now I have to call my credit card company and dispute the charges. Pros Overall, it is a decent budget POS with a lot of high end functions. I did like the report functions, the weather reporting and incident reporting and inventory functions. Cons At this stage, it is a little dated. The cloud was never connected and always had to be manually started, which defeats the purpose of having a cloud back-up. There were many parts, like modifiers, that were really clunky and made operating difficult. I hated how you couldn't name reports that were emailed, and everything came across with the date and time you emailed them. You would have to write down what reports you were running so you could remember when you got in to email to see them. I would have been nice if you could name them, or if they were named the report that you were running. I didn't like the limited amount of modifiers and the limited about of characters you could write to the kitchen. But I mostly hated that the cloud never worked, leaving me feeling vulnerable to computer failures and loss of data. I also didn't like having the wait staff modify the tips, its so much nicer when the system adds it in, it leaves less room for errors. Review Source Response from PointOS January 8, 2020 Lucia, Thank you for your valued feedback. With the newest version of PointOS the cloud is connected via a customizable service and there are no extra steps from the customer side needed once setup and initially synced. All exported reports can be renamed and saved to file, you can gladly call our support team to assist. Additionally PointOS has a number of enhancements for Internal Reports, Automated Reports, and Cloud Reports that do not require remote access to restart the cloud connection, with the added ability to see historical data via the portal even when the system is offline or without an internet connection to sync with. VR Verified Reviewer Owner Food & Beverages Used the software for: 2+ years ### "50/50" July 17, 2018 4.0 Software is straightforward as long as the new updates don't screw any thing up. The great thing this company has going for it is the technical support department. Customer service experiences were terrible. Pros Software is easy to use and technical support is always friendly and available 24/7. Cons Customer service is completely lacking on this product. Purchased the remote desktop feature and it never did work on any device. iOS, Andriod or PC. This was a license for an extended time period. PointOS would not return any calls on this for weeks. When I was finally able to get ahold of somebody, Point OS refused to technically resolve the issue, or offer any refund, pro-rated or otherwise. Review Source Response from PointOS January 8, 2020 HI There, Thank for taking the time to leave your valued feedback. The PointOS Software (Pro and PointOS) are Windows? 7 or higher compatible. We are excited to say that our newest software that will be coming out soon will also support Android and iOS. In addition our new customer success representatives are available 24 hrs 7 days a week 365 days a year to help assist with any questions. FN Fawzi N. Owner Restaurants Used the software for: 2+ years ### "Stay away From Point OS" July 4, 2020 1.0 Stay away from them I have been using the system for some time. Started with point os pro and ended with Point XE. I just cannot express how much frustration, loss of money and time. Where do I start Freezes all the time Need to restarted multiple time a day Terminals loose connection to the data bases multiple time a day Support is a joke The list goes for ever, but these are that main issues Pros Nothing . it is simply does not work. Cons Freezes all the time , Need to restarted multiple time a day and the list goes for ever Reason for choosing PointOS they have an amazing sale team that sells you fish in the sand Review Source Response from PointOS August 3, 2020 Hi Fawzi, We're so sorry to hear about your experience and want to thank you for your feedback. PointOS strives to provide a quality point-of-sale and restaurant management platform that is easy to use and cost effective. We have since added additional support resources, and our team would be happy to help however possible. Please feel free to give us a call at 857-250-2719 if we can be of assistance. VR Verified Reviewer Chef and Owner Food & Beverages Used the software for: 2+ years ### "PointOS review" November 26, 2018 3.0 It's ok, not great. When you call, it depends on which rep takes the call. A few of the guys are very helpful; others want you off the phone and will only provide the basics and not go beyond Pros easiness to add the food items for the restaurant and set up categories as needed Cons reporting. Their reports are not good, need improving. Plus have to do manually since unless you pay for cloud service you cannot access reports remotely Review Source Response from PointOS January 6, 2020 The PointOS platform provides an all in one point of sale system with features ranging from inventory and labor forecasting, to detailed reports and analytics that help you to make the right decisions for your business. Our updated services included a low monthly fee of 39.99 per month for a PointOS license, which includes 24hr a day, 7 day a week customer service. Cloud services are also included in this price and allows you to access your reports from anywhere, anytime. 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