# Page 2 | PointOS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is PointOS the right Payment Processing solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/81291/PointOS-Professional/reviews --- PointOS 3.5 (55) [View alternatives](https://www.capterra.com/p/81291/PointOS-Professional/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of PointOS ## Showing most helpful reviews Showing 26-50 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Associate Project Manager Automotive Used the software for: 2+ years ### "Good system" November 20, 2018 5.0 Overall a solid purchase, good value. Pros One time purchase. Great hardware options available, but will run on any windows PC. Touch screen is best, but not required. Cons Split tenders seem to generate problems. it will go ahead and print the kitchen ticket before getting full payment. Review Source Response from PointOS January 6, 2020 We are pleased to hear you are happy with the PointOS point of sale software and the value of its offerings for our competitive pricing. With the launch of the PointOS XE we offer new split check features which should help address your concerns. Karen A. President Non-Profit Organization Management Used the software for: 1-2 years ### "Great POS System!" July 18, 2018 5.0 Great for tracking inventory and generating reports Pros It's very easy to use and to print reports Cons credit card reader doesnt work sometimes and I have to restart the system Review Source Response from PointOS January 6, 2020 Karen, We are pleased you find our system easy to use and enjoy the features we have to offer. In addition to those features we also offer integration with Quickbooks which will enable you to tackle your accounting more efficiently. With our new payment processing system and hardware offerings from Elos we can ensure you shouldn't have credit card reader issues. LS Lisa S. Owner Restaurants Used the software for: 2+ years ### "Service non existent " January 10, 2021 1.0 Where are you guys?? I paid for your tech service..I have no access to any information. According to the system I have done 0 days worth of business..EVERY SHRED OF BUSINESS THAT WAS IN YOUR SYSTEM CEASED TO EXIST IN THE FIRST OF JANUARY. I need to do taxes and try to apply for PPP help. WHY DON'T YOUR PEOPLE CALL ME BACK..OR EMAIL OR SOMETHING. If you have gone out of business the least you could do is contact me and let me know how to retrieve my information. Pros Tech help is necessary and I pay for the service. No one calls me back Cons Why don't you call me back it has been weeks since I first contacted you. Review Source AG Amy G. Office Manager Food & Beverages Used the software for: 2+ years ### "PointOS " November 27, 2018 3.0 Overall it works well for our situation. There are several things that I would love to be changed to make it even better. Pros It is easy to use. The set up isn’t complicated. The daily use is fairly easy even for those with limited computer knowledge. Cons The system does not work well for a business that utilizes charge accounts for customers. When those customers pay, there is no opportunity to add a tip when using a credit card. “Creative” bookwork has to be used to accommodate these tips. Which is something we do not want to do. Review Source Response from PointOS January 8, 2020 Amy, Thank you for sending your valuable feedback. Our new PointOS Software has significant improvements to our house account feature that include the ability to add and adjust tips made via a house account. TG Tymber G. Manager Entertainment Used the software for: 2+ years ### "Great system that could use a few minor improvements. " November 28, 2018 4.0 We use PointOS for a bar. Overall we are satisfied with the system and what it allows us to do. Pros The ease of learning the system is great for new employees. Simple yet effective. Cons I wish the inventory was a bit more precise and user friendly. Review Source Response from PointOS January 6, 2020 Tymber Thank you for the positive feedback, and we are glad to hear that the system is easy for you to use. PointOS XE offers precise and thorough inventory recording from your food and liquor to your plastic cups and napkins. What ever you use and need to keep track of can be thoroughly recorded. KS Kevin S. Owner Information Technology and Services Used the software for: 2+ years ### "This is a title." November 20, 2018 2.0 I mean, it does what it is supposed to do which is ring up orders and it has the ability to do so much more but the owners can't afford to hire me to program their software and they don't have time to put into it all that it can do so it is just basically using its basic functions. Support is expensive and required which was a terrible point. So terrible, in fact, that I will never recommend this software to any other company I represent again. Pros It was relatively easy to set up, I was able to train the end user on the parts of the software that mattered. Cons You MUST purchase a year of support when you purchase the software. Even if I have already purchased the software for another location. This is absurd and a waste of money. The software is expensive enough and doesn't have an overly professional feel to it. Review Source Response from PointOS January 6, 2020 Kevin, We do apologize that you have had a bad experience with PointOS We are proud to announce that PointOS XE offers competitive monthly payment plans starting at 39.99 per month, which is inclusive of 24hr, 7 days a week customer service and support. PointOS prides itself on being the most affordable, easy to use point of sale software in the market. AP Anthony P. Owner Hospitality Used the software for: 6-12 months ### "PointOS" November 27, 2018 4.0 Pros Price and features. It really is a great system for the price. Aside from a few of the glitches, it's well worth the money. I'm very happy with my purchase. However, if you are not tech savvy, be cautious buying. Customer support and technical support is useless. I set it up myself from day 1, so I was able to make sure everything was programmed properly. Cons There's still a lot of glitches in the system and customer support is some of the worst I've ever experienced. Technical help also is awful. They couldn't help me anytime I called in to tell them about some of the glitches I've noticed in their system. In fact, the one time I called in, the lady actually said, "wow, you know more than us about this". Review Source Response from PointOS January 8, 2020 Hi Anthony We are so sorry to hear that you have had this experience. We are happy to announce that PointOS has brought our Customer and Technical support in-house and have qualified representatives ready to assist 24hrs a day 7 days a week 365 days a year. MF Mike F. Owner Used the software for: ### "Average at best" July 29, 2015 2.0 This one isn't even paid off yet and I'm already looking into replacing it. Pros - price, easy to use, my sales guy/customer service guy is good. Cons - touch screen works horribly, bartenders had to resort to using pen caps to get it to accept. It has been that way since day one. Tried stylus pens and those don't work either. must purchase excel to have reports emailed or printed. can't check online live unless pay for their service, credit card merchant options are terrible. can't bring up previous days closed tabs to check things that might be wrong. can't reprint cashier closing reports. can't split tabs 50/50 or 1/3,1/3,1/3...etc, etc. only by item, can't have the same item on special multiple days with different prices without changing it manually each day. It's a decent enough system but I'm not satisfied I should have went with the pricier one!!! Review Source Response from PointOS July 30, 2015 The hardware issues as far as the touchscreen are strange. Screen might just need to be calibrated. The hardware is older and not purchased through us. A touch screen is just an input device like a mouse. Our program does nothing special to make it work. You should contact the manufacturer. We do export to Excel but Open Office will open .xls files as well for free. As far as online, we offer full cloud services for $99 year, but have free basic online and iOS app reports for free. All previous tabs can be brought up by clicking the tab in the closed orders list. Here it can be reprinted. Also, you can split checks by item or by payment amount. You can also have an item on special multiple days. We support 5 different price options with Happy Hour and Specials able to change the price on a time schedule. I feel that this customer is simply unfamiliar with some of our features and am offering free training and help with their hardware FD Frank D. Business Owner Food & Beverages Used the software for: 1-2 years ### "Awesome " November 27, 2018 5.0 Never had a problem Pros So easy and understanding. Great valley with the money your spending. I’m so glad i end up with this awesome system Cons Sometimes it blocks and i need to restart the pc Review Source Response from PointOS January 6, 2020 Frank, We are so happy that you are pleased with your PointOS point of sale system. We are always aiming to provide the best value at an affordable price. While we sell the software as just a license that you can place on any windows device, we do not provide support should something go wrong with your device. PointOS does offer new modern sleek hardware options from Elos with parts and labor warrantees and can replace your device next day. MW Mike W. Owner Restaurants Used the software for: 2+ years ### "Worth the price!" July 17, 2018 4.0 Pros PointOS is a great low-cost option in the expensive world of POS. We have used PointOS since we opened 4 years ago and they continue to add and improve features based on customer feedback. They have outstanding customer support! Cons Lack of online ordering capability and tablet orders. Review Source Response from PointOS January 6, 2020 Mike & The Camp Restaurant, Thank you for your positive review. We really value our customers feedback, and are glad to hear we have been implementing and improving the PointOS software. We are pleased to say that both online ordering, and tablet orders are now available with our updated system and new hardware offerings. Thanks for your support. TL Tina L. Manger Restaurants Used the software for: 1-2 years ### "The Worse I ever Dealt With " November 20, 2018 2.0 your technical support is the worse I have dealt with and any one of your team members do not call you back I could tell you more but it wont fit in this box if you really want to know how I did not get my moneys worth with this company just give me a call at 480 653 0881 and ask for support team Pros It is easy and it is user friendly it has its good points Cons Its Glitches all the time and that it is very picky Review Source Response from PointOS January 6, 2020 TIna, We apologize that your experience with PointOS was not a good one. We thrive on customer feedback, and are always looking to make our software better. PointOS XE now offers low monthly payment plans from 39.99 per month which include 24 hr 7 day a week customer support. So no matter what the problem and what time it is we are happy to assist. ME Matthew E. Owner Hospitality Used the software for: 1-2 years ### "Just Ok... nothing special" July 17, 2018 3.0 Pros Affordability... but you also get what you pay for Cons Customer support... They expect you to be on their level of knowledge Review Source Response from PointOS January 6, 2020 Matthew, The PointOS platform provides an all in one point of sale system with features ranging from inventory and labor forecasting, to detailed reports and analytics that help you to make the right decisions for your business. In-house payment processing also offers the ability to provide competitive cc processing rates. Our how-to video manuals thoroughly explain how the software works from the moment you start setting up. If you can't find what your looking for our customer success reps will gladly help you with any queries until your problems are resolved. We hope our better service helps improve your business. MT Michael T. Owner Food & Beverages Used the software for: 2+ years ### "Simple and easy to use " November 20, 2018 5.0 Tracks inventory and sales that others could not Pros The only software that does what I need. Cons Some reports can’t be run for more that a meek at a time. But that’s being worked on in PointOS XE Review Source Response from PointOS January 6, 2020 Michael, Thank you for taking the time to give PointOS positive feedback. PointOS XE offers a full service point of sale system for bars and restaurants. We offer real time reporting on the cloud anytime anywhere. Set up multiple auto reports and have them emailed or sent via text message. Even send a text to the platform to get specific data. JE Jerry E. Owner Used the software for: 1-2 years ### "Easy to use" June 8, 2017 4.0 Pros Easy to use, easy to program, can copy menu items key features into a new product Employees learn it quickly Cons Limited amount of Pricing levels for a single product. (Only Good Customer, Special, Regular or Employee) As an example, you can't have "Bud Light" at regular , lower on Tuesday and a different another day... you can only have one pre-set price drop per week. Review Source Response from PointOS January 8, 2020 Hi Jerry, Thank you so much for taking the time to leave your feedback. The newest versions of PointOS haves Select Customer Pricing Levels, distinct daily special pricing, and customizable "happy hour" pricing for even more customization. JC John C. Commander Civic & Social Organization Used the software for: 1-2 years ### "Horrible Customer Service" November 20, 2018 3.0 Have not really realized any gain, there are a couple of things we wnted them to do for us but there has never been a reply to our requests, no phone calls, no feedbacks. they are just horrible when it comes to customer service. Pros They started off great when the software was just purchased, however, their customer service sucks Cons Their product support is horrible, they never answer or reply to any requests from their customers Review Source Response from PointOS January 6, 2020 Hi John, We are sorry for the difficult time you had with the software and our pleased to say that our customer service has agents are now available 7 days a week 24hrs a day to assist with any issues you may have. All the best. BA Barry A. President Retail Used the software for: 2+ years ### "Excellent POS for its time. " November 27, 2018 5.0 Program was excellent but did not upgrade to tablet based. Too bad. I have been with NCR silver pro for a few years. iPad based but fairly slow and below average customer service. Lacks features. Very slow to add obvious features. Pros Very fast. Feature packed. Excellent customer service. Cons Credit card provider. No choice but theirs. Windows based, very cumbersome. Heavy footprint. Review Source Response from PointOS January 6, 2020 PointOS provides successful restaurants with a technology platform that combines point of sale, front of house, back of house and guest-facing technology with an integrated credit card processing solution custom-built for restaurants. With newly in-house cc payment processing you can now rely on PointOS for your processing your payments. We offer secure & reliable payment processing with no hidden fees, and honest pricing. PointOS is always striving to be better, and are always updating our feature offerings and product integrations. VR Verified Reviewer Owner Financial Services Used the software for: 6-12 months ### "owner" November 27, 2018 4.0 overall I thing the system is a great fix for my business. Pros price and credit card processing features. Cons entering the menu items into the system. Review Source Response from PointOS January 6, 2020 We are happy to hear that you are satisfied with our payment processing offerings. PointOS provides successful restaurants with a technology platform that combines point of sale, front of house, back of house and guest-facing technology with an integrated credit card processing solution custom-built for your restaurant. Our in-house payment processing system offers secure and reliable payments with honest pricing, and no hidden fees. DL David L. Secretary Non-Profit Organization Management Used the software for: 2+ years ### "Customer since 2012" July 20, 2018 4.0 Overall, great experience. Pros Very intuitive, easy to set up and modify. Cons Reporting, canned reports are just Okay. Need ability to generate custom reports and run automatically like the current daily , weekly, and monthly reports. Could use some more info on the background SQL setup. Review Source Response from PointOS July 24, 2018 Thanks Dave! we know you'll be happy with XE it will give you all the flexibility you need! VR Verified Reviewer Owner Food & Beverages Used the software for: 6-12 months ### "Just my opinio" November 21, 2018 3.0 I was told the system had an integrated scale. It does not. Pros I like the reports from current to past day. How it sends reports to let you know how you have done for the week with production and where you are on payroll. Cons I wished the system would also do a graph to show how you did over the past couple of weeks as well. Review Source Response from PointOS January 6, 2020 Thank you for the feedback, and we value your input. The updated PointOS XE software offers graphs to give you a better visual on how your business doing. LL Larry L. owner/mgr Restaurants Used the software for: 1-2 years ### "I am just amazed at this system and reccomend it to all I speak to..Ty McDougal outdid himself" May 21, 2017 5.0 Easiness of operation Pros Everything about this system is exactly what the salesman told me.easy to use,support,and affordability Cons I have had minor start-up, problems..I truly love Pointos. It's Easy to use, easy to set up, easy to teach.Just an amazing product Review Source Response from PointOS January 6, 2020 Larry We are so pleased to hear you are satisfied with the PointOS point of sale system for your establishment. We pride our business on our 24hr 7 day a week customer service, ease of use and affordable pricing, so we are glad that you can confirm that. sS sonia S. Onwer Restaurants Used the software for: 1-2 years ### "So far so good!" November 27, 2018 5.0 I am satisfied so far. Pros Been using the software for quite a while, and it's been working ok so far. Customer service is been very helpful. Cons Only complaints is when I have issues with the software there's no one can help you if it happen on weekends. Review Source Response from PointOS January 6, 2020 Sonia, Our Customer Support Team is available when you don't have time to troubleshoot whether it's the credit card processing, POS software or WiFi system. With integrated payments, you don't need to just call PointOS. We offer 24/7/365 support. GB Garret B. Manager Information Technology and Services Used the software for: 1-2 years ### "Blows away the competition" June 10, 2016 5.0 I've worked with a dozen systems over the years and even for more money this system hands down has more usable features than any of them Pros Locally based hardware installed and installed with reliable LAN with added in the cloud back up and iPad connectivity makes this a winner! Cons You have to use either Vantiv or Cayan processors but they both do a great job so that's not a problem for me Review Source Response from PointOS June 10, 2016 Thank you for the glowing review. the entire hard working team here loves seeing these! TH Tim H. Owner Food & Beverages Used the software for: 6-12 months ### "Simple to use. Wish the online support was better." June 5, 2017 3.0 Accountability Pros Very easy to program. Simple for my employees to use. Able to add stations to the system to better serve our customers Cons Put a second system on it and it's slower then the first computer. The mypointos app is unavailable. Support hasn't gotten back to me in two weeks. Review Source Response from PointOS June 5, 2017 Thank you for your feedback. We take customer contact seriously and apologize for your experience. PointOS Support will reach out to you within the next few hours to follow up. They will also create a support ticket. We recommend keeping those on hand. EM Eric M. owner Wine and Spirits Used the software for: 6-12 months ### "Owner Loup River Distilling." November 20, 2018 4.0 Keeping track of orders and sales Pros widows based, easy to use, have had zero issues with the software Cons Need to be able to delete individual items on order without having to put in your code each time. Would like to see easier editing if possible, but its not that bad Review Source Response from PointOS January 6, 2020 Eric We are glad to hear you find PointOS an easy to use system. PointOS XE offers easier and quicker editing options that continue to make our software easy to use for any establishment. BA Bader A. Owner Food & Beverages Used the software for: Less than 6 months ### "Pos" November 20, 2018 2.0 Pros Nothing really the software is one of the worst Cons Everything starting from the software to the costumer service. Been facing a problem with it since I got it never fixed Review Source Response from PointOS January 6, 2020 Bader, We are sorry to hear you have had an unpleasant experience with PointOS point of sale software. Our newly updated PointOS XE provides an all in one point of sale system with features ranging from inventory and labor forecasting, to detailed reports and analytics that help you to make the right decisions for your business. Our new customer success and support representatives are also available 24 hrs a day 7 days a week to help your business with any issues regarding your point of sale system. We hope our new software and team help you to have a better experience with our platform. Similar Products Featured ## Related categories [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)