# Page 2 | Sevocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Sevocity the right Electronic Medical Records solution for you? Explore 172 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/81297/Sevocity-EHR/reviews

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Sevocity

4.5 (172)

[View alternatives](https://www.capterra.com/p/81297/Sevocity-EHR/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Sevocity

## Showing most helpful reviews

Showing 26-50 of 172 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MR

Mary R.  
CCM  
Medical Practice  
Used the software for: Less than 6 months

### "Good and great feed back"

December 11, 2024

5.0

we just started so it's a learning experience

Pros

the trainer and the feedback we get in a timely manner is great

Cons

not texting patients, we need to let patients know they have appts

Switched from

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

we needed better communication with our patients

Review Source

CF

Christina F.  
Receptionist  
Medical Practice  
Used the software for: 6-12 months

### "Could be better."

December 18, 2024

3.0

I would prefer not to use it because it is not user/error friendly. Hopes for the future and what could happen.

Pros

Looks Professional, but does not work professionally . This could have been a great program.

Cons

Does not work well with the everyday function of a company and error.

Review Source

BR

Beth R.  
FNP  
Hospital & Health Care  
Used the software for: 2+ years

### "Sevocity"

December 22, 2021

4.0

My overall experience with sevocity has been good. Costumer support is usually very helpful and quick at responding back. Also very receptive to making updates when needed. It is also very user friendly as far as being able to modifier the templates our selves to make it fit our practice.

Pros

I like the ease of adding and modifying templates. Also setting up favorites that we use often.

Cons

It takes to long to get a provider set up in sevocity with prescriptive authority. To many steps involved. Wish once the provider was activated that was it.

Reason for choosing Sevocity

Because of the reports that could be ran with Open PM

Switched from

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)

We couldn't run the billing reports we needed with eClinical

Review Source

LM

Lee M.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "EHR need to be able to run on IPAD"

July 14, 2021

4.0

Pros

It has the same features or even less one touch click like other EHR softwares

Cons

Because the EHR and the PM are 2 separate products and not developed as an integrated all in one platform so sometimes an encounter/charge did not transfer to the PM/Billing system. And the major complains from lot of doctors and they wish they can do it on an small/portable ipad instead on a Window or Mac laptop. The Microsoft Surface option is not the same customer ease of use like EHR software that were built for Ipad user.

Alternatives considered

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)

Reason for choosing Sevocity

The doctor was using Sevocity EHR and has built a lot of customized template and does not have time yet to evaluate & switch to customize her template to a new EHR software running on IPAD/Window/Mac

Review Source

EI

Eno I.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Office Manager"

June 8, 2021

4.0

I love that the software is easy to learn and use. Our physician feels very comfortable using the without fusing. Having 24 hours customer services representative is an added bonus.

Pros

Easy to learn, use and 24 hours availability of customer services representative

Cons

I do not have any dislike at this time nothing.

Alternatives considered

[Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Elation](https://www.capterra.com/p/147889/ElationHealth/)[CareTracker Practice Management](https://www.capterra.com/p/150294/CareTracker/)[Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

Reason for choosing Sevocity

Easy of use, 24 hours customer service and regular training.

Switched from

[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[OpenEMR](https://www.capterra.com/p/131911/OpenEMR/)

Software not user friendly and poor or customer services representative when help is needed.

Review Source

DM

Debbie M.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Sevocity Review"

May 4, 2021

5.0

The Med portal is fairly easy to use and again our overall experience with Sevocity is a good one, when we have issues or need assistance the support team is always ready to help and normally correct or solve any issue we have easily. We have only one issue which they are currently trying to resolve.

Pros

Product is easy to use, training is easy as well, our new employees seem to catch on quickly which is a plus for our busy clinic. Overall we like the software and it fits with our needs.

Cons

We did have issues integrating it with the other software we use (Kareo) and they are currently working together now to fix an issue we have been having for about 2 months with new patients not able to cross over. Our provider doesn't like the procedure notes with the EMR system so we use another EMR as well.

Reason for choosing Sevocity

See above.

Switched from

[Tebra](https://www.capterra.com/p/129169/Tebra/)

We currently have Kareo for our scheduling, billing and our Provider uses it to do procedure notes. We switched from Kareo for our main clinical notes done daily due to Kareo has a 3rd party that controls the way pain medication can be dispensed. They only allow 1 pain med to be sent every 24 hours and that does not work well with Pain Management practice and it caused a lot of unnecessary set backs during clinic.

Review Source

Response from Sevocity

May 5, 2021

Thank you for taking the time to complete your review. We will be following up soon regarding the procedure notes. Thanks again!

SB

Shannon B.  
Owner/RHC Clinical Director  
Medical Practice  
Used the software for: 2+ years

### "Easy to use EMR "

November 9, 2021

5.0

Pros

Easy to use and was very easy to integrate with our state immunization and practice management program

Cons

Adding new templates and charting when it was time to expand to adding Mental health to our clinic was a challenge but customer service was very patient and helpful

Review Source

AM

Angela M.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Office Manager"

December 15, 2016

5.0

The quality of the product is good. The only concern that is constant is the execution of the product and getting new providers enrolled but once that portion is completed things run fairly smooth. The last concern a customer service representative. There is one individual that needs additional training which can either make or break the process and that person answer calls regularly.

Pros

The software is user-friendly and the product seems to be consistent.

Cons

The interface with other software's need to be better and the execution on when to update the software (time wise) and how it affects the customers.

Review Source

Response from Sevocity

December 29, 2016

Angela, Thank you for your feedback. I have asked our support team director to contact you to find out more about your concerns with execution of the product and interfaces. We have customers go through support to enroll providers because we have to set up ePrescribing and we also offer customization and personal training to all new providers. Our support team director will also get more information regarding our support team member who may need additional training. Support calls are recorded and we have a quality review process where several random calls are reviewed and scored weekly. We may have missed a team member¿s need for additional training and certainly will address. All updates are scheduled to begin around 11pm to midnight CT and we notify customers at least 72 hours in advance when an update requires Sevocity to be off-line. We make every attempt to limit the off-line time to 4 hours or less for such updates so that Sevocity is up and running no later than 4am

SJ

Stephanie J.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Sevocity in Podiatry Clinic"

May 16, 2023

5.0

Good experience. Easy to use and easy for new employees to learn.

Pros

EMR is easy to use. Customer service is great to answer questions and provide training for new employees.

Cons

Some functions take multiple steps, seems like those could be streamlined with less steps.

Reason for choosing Sevocity

Price. We also had a recommendation to use Sevocity from another provider we trusted.

Review Source

GJ

Gulliver J.  
Billing Manager  
Medical Practice  
Used the software for: 2+ years

### "Sevocity"

May 10, 2023

5.0

Overall Sevocity is a great system.

Pros

The ease and flow of the system. The ability to see all of the patients information.

Cons

The ability to have more customization.

Review Source

PB

Paul B.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Sevocity EHR"

February 11, 2022

5.0

Pros

Clinic workflow is very straight forward and easy to navigate.

Cons

Not enough report options for compliance.

Alternatives considered

[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

Reason for choosing Sevocity

Price and Features

Review Source

Amanda S.  
Family Nurse Practitioner / Clinic Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Love this EHR!!!"

August 14, 2018

5.0

After just a couple of weeks my staff has transitioned with little frustration. A very nice change from eclinicals. We have used Athena and Eclinicals and for a small practice Sevocity by far blows them out of the water. the minor cons are nothing compared to the benefits and US based customer service we have received. Don't underestimate this small company.

Pros

I love the ease of use and the simplicity. It gets rid of all the unnecessary clicks and other things that complicate other EHRs. My charting is faster and I love the easy customization. EASY CUSTOMIZATION. Nice lab interface. Ordering made simple. Patient portal nice and not overally complicated. Minimal menus. Won't get lost in a sea of menu options. Staff loves it. Staff doesn't complain. Well laid out. I love the RCopia interface for eprescriping.

Cons

1.Can only open one encounter type at a time. They are addressing this now, hoping this won't be an issue soon. 2. ICD10 search not great but a quick google search will find it if you can't find it immediately on theirs. I foresee this being corrected in the future. I just add them to my favorites as I have to look them up so there are fewer and fewer each day to look up. Otherwise I have not found anything else I dislike.

Review Source

BW

Becky W.  
Office/Billing Manager  
Medical Practice  
Used the software for: 1-2 years

### "Sevocity Review"

December 23, 2021

5.0

Pros

As administrator I am able to assist clinical staff in unlocking locked charts, resetting password and the ease of setting up new users. The support staff is always there to help with any issues we have and are always solved in a timely matter.

Cons

I really feel like there are no cons with this product at all.

Review Source

SB

Stephanie B.  
Nurse practitioner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Sevocity- A great EMR"

May 15, 2023

5.0

Good!

Pros

The simplicity of it. Even without prior instruction it is not hard to figure out.

Cons

I do feel some of the charting could be a little more detailed.

Review Source

DS

Daisy S.  
Chief Clinical Officer  
Medical Practice  
Used the software for: 2+ years

### "Sevocity EMR"

October 28, 2021

4.0

Overall the system does the job.

Pros

Overall the system is easy to use, easy to learn. The layout with the available tabs make it functional.

Cons

It is a unidirectional system which does not allow for orders to travel from Sevocity to outside labs. It would be nice that the patient encounter were just on one simple window versus the multiple tabs, including ordering medications from the encounter versus going into Rcopia.

Review Source

Response from Sevocity

November 10, 2021

Thank you for your comments. We are pleased to let you know that we are in the process of developing a lab orders interface. Also, there is a Note Display tab on the encounter to view the entire encounter. If this tab is not available or you need help putting it in the order you wish, don't hesitate to contact our live toll-free support line at 877-777-2298. They should be able to assist you.

RP

Russell P.  
Podiatrist  
Medical Practice  
Used the software for: 2+ years

### "Sevocity is a great product for medical office EMR."

January 17, 2022

5.0

Pros

I like the functionality of the software overall.

Cons

No complaints with the software at this time.

Review Source

DS

Darren S.  
Doctor and Owner  
Medical Practice  
Used the software for: 2+ years

### "A SUPER product. "

January 15, 2021

5.0

Wonderful company that makes me feel important and pretty much treats me like a big deal

Pros

The infinite ways to modify the exam is a great. I have never seen this simple expandable format in other software. I love the easily customizable menus on the exams. All in one EHR and Front office is great as well. Support is great!! almost immediate every time I have used it. The best I have ever had in a tech company.

Cons

Occasionally i come across something I cannot customize. It is rare though.

Reason for choosing Sevocity

I liked the people and the product. It was also a local company. Really it was the ability to customize everything that made me love it.

Review Source

KD

Kathy D.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Sevocity is perfect for Outpatient medical practices"

October 28, 2021

5.0

Consistently meets or exceeds my expectations on Support and Reliability

Pros

The ability to customize the experience for each provider and to build endless templates without waiting on an implementation team to make updates.

Cons

It only allows one encounter to be open at a time for a patient.

Alternatives considered

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)

Reason for choosing Sevocity

Cost and ease of implementation and customization to provider

Review Source

VR

Verified Reviewer  
Direct Support Professional  
Medical Practice  
Used the software for: 2+ years

### "Neutral "

August 14, 2018

4.0

Pros

Comes out with new features often, but not features we often use .

Cons

Every thing is a product idea submission and they do not get back to you with when it will be implemented or if its possible.

Review Source

RB

Ronald B.  
Office Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Excellent System"

July 25, 2016

5.0

Our office has come from eMDs and Praxis EMR systems. In addition, we have reviewed many other systems before we made the transition to the next EMR. Based on that information I can say Sevocity is easily the best of them all. We are a family practice clinic and I would highly recommend Sevocity for any primary care doctor.

Pros

Easy to use and learn, takes very little time and effort to get up and running with it. Is tightly designed and compact. None of this modular approach, like there is a module for this function and yet another module for that function. Feature rich, easy to set up and customize to your liking.

Cons

Email feature bare bones, needs to function more like a real email system. But it is OK to work with, we use it a lot. During note creation, one can only access the prior note, not any other historical notes, a clear shortcoming in documentation. Sevocity uses Dr First as their e-Rx feature. While that system is not bad, Sevocity should insist to get more access to training resources from Dr. First. Training on Rcopia is spotty. With time and usage one can figure it out but an area that could be improved upon.

Review Source

jM

julie M.  
CEO  
Hospital & Health Care  
Used the software for: 1-2 years

### "overview of emr"

December 15, 2016

4.0

Well organized, easy to use, good service, good value overall quality. Would like to be able to have a better cut and paste option for the plan section and the ability to make some internal changes for myself without the assistance of the organization.

Pros

easy

Cons

user-friendly

Review Source

Response from Sevocity

December 29, 2016

Julie, Thank you for your feedback. We would like to understand more about your suggestion for cut and paste so please submit a product suggestion through the Help menu in Sevocity. Please keep in mind that we receive hundreds of product ideas every year and our #1 priority is meeting government program EHR certification requirements and these change every year. As a result, while we strive to address as many ideas as possible it is usually not possible to address all suggestions. While we offer free ongoing customization support, most customizations can be made by your clinic¿s administrator (or other designated individual) without going through Sevocity. We offer periodic free training on how to make customization changes and many of the sessions at our annual meeting are on customizations. You¿re also welcome to contact Support and request free individual web training on this.

TR

Teresa R.  
Manager  
Medical Practice  
Used the software for: 2+ years

### "Sevocity has our stamp of approval"

April 18, 2022

5.0

Sevocity is very easy to work on and with. The employees go above just working with you. They really try to help as quick as possible. I have never had a problem with them not getting back to me. I may not always like the answer but they do respong. Overall I love working with Sevocity.

Pros

We have been using Sevocity for 10 plus years. It is very affordable and user friendly. I love how we no longer have to keep up with charts and filing. Everything is right at your fingertips. Love how reports & labs are scanned right into the charts. Makes life so much easier for my front office staff and the nursing staff. Very easy to send the patients messages to the dr and receive a response in a matter of minutes.

Cons

Really like the system but the only thing I wish was more available is setting up letterheads that print out on the letters you send out to patients. Sevocity was wonderful in helping us set up this feature when we first stated with them. Since them we have changed a few dr's and needed the letterhead updated. I have reached out to them but was told they only help with the initial setup. This I wish was different due to my staff nor I having any knowledge on setting up our letterhead. Therefore our letters go out now with no office letterhead.

Review Source

SB

Salina B.  
NP  
Medical Practice  
Used the software for: 2+ years

### "Love this software"

August 26, 2020

5.0

Sevocity is great for my daily needs. Customer service is usually quick.

Pros

I love this software. It is easy to use, and takes care of all of my daily needs. Makes the care of patients easy.

Cons

I have no cons related to this software. I do wish they had a practice management software to go with this EHR

Alternatives considered

[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)

Reason for choosing Sevocity

Easy to use

Review Source

DT

Debbie T.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Supportive"

December 22, 2021

5.0

Very good

Pros

Sevocity is user friendly and we can customize

Cons

Some of our customizations aren't very good

Review Source

JG

JoAnn G.  
  
Hospital & Health Care  
Used the software for: 2+ years

### "Great EHR to work with!!"

August 13, 2016

5.0

Sevocity came recommended to us as so did other EMR, all of the local physicians went with another EMR { E-C.....Wor..} we went with Sevocity and we are so glad we did. Most of the other offices want to change and we have given them the Sevocity site to contact... They will not be disappointed

Pros

The Support... I have called as late at 10 oclock EDT and was able to either get a question answered or they have logged in with me and fixed my problem , then took the time and explained what we may have done wrong... Love the support

Cons

I wish they had a way of us detecting who has not been to our practice in the past 12 months, they have a recall but doesnt work for us!!

Review Source

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